Cannot see price with fees 1/5
Tried to use app and it no longer shows price with fees. I wasn’t about to continue to click through in case the purchase went through even without showing what I would pay. I’ve bought so many tickets from StubHub, but with all the recent 1 star reviews, I won’t anymore. Last week a family member asked me whether this app was legit to use. I said absolutely. I’ll let them know that’s no longer the case.
Awful checkout experience 1/5
I just wanted to see the end price of a ticket including the service fees; in order to get a quote of the true final price you have to go thru the whole checkout flow. That’s a shame, it should be easy to see true final prices.
This process also highlighted the absolutely awful checkout flow. After clicking a “checkout” button, I then had to step thru 6 different screens pressing continue on each one even though I didn’t need to supply any information. Y’all need to make it easier for me to give you money, it’s honestly like you made the longest and most manual/frustrating process you could think of.
Fees are Now Hidden 1/5
With the latest update all fees are now hidden. This means you won’t know how much you are paying until right before you complete checkout. Not sure how or if this is legal. Either way, the app is now useless. Hopefully there will be a class-action suit.
Getting worse and worse 1/5
If you’ve ever wondered how to make an app worse and worse progressively, just look at StubHub. Everything about this app and company has gotten so bad over the last couple years.
App Accessibility 1/5
I am a blind StubHub user who relies on a screen reader call voiceover. Please consider fixing your app to make it fully accessible with voiceover. I am unable to select a ticket using voiceover. When I double tap on the ticket, I would like it will not take me to the checkout screen. Thank you so much.
Can’t see fee’s 1/5
New update doesn’t allow “show price with fee’s included” essentially making it worthless. I’ll just go ahead and use one of the many other apps that show the fees ahead of time in a transparent way. Ticketmaster also has less fees compared to StubHub almost every time.
Kindle crazy I wouldn’t have even notice Ticketmaster was cheaper if StubHub app didn’t change. Won’t be coming back.
Hidden Fees 1/5
We’ve all come to know and hate the ridiculous fees that come along with e-tickets. The Stubhub app used to have an option to “Show Prices with Fees”. This would show the tickets with a pretty close estimate to what the final cost of the tickets would be. I loved this option because I just want to know what I’m going to be paying. They took this option away. Now, you can’t click to show with fees. It’s one price on the seat map, you go through about 7 different screens just to find out your tickets are each at least $30+ more. Absolutely ridiculous. I don’t get why they feel the need to surprise you with it. Just show the price upfront.
Fees now hidden - lack of price transparency 1/5
By Emperor bart
They have taken away the button that lets you see the all-in price including fees. I went to check out, and it was a 25% fee that I couldn’t see until I had already selected a credit card!
When they hide the fees this much it just reeks of a scam. They know how much they are ripping you off, so they just want to hide it.
All of the other ticket sites - ticketmasters, SeatGeek, tickpick, vivid seats - at least give you the option to see the total sale price including fees.
Transparency is key to customer trust and satisfaction, and Stubhub provides none of it.
UI awful 1/5
The user interface is not easy to navigate and absolute garbage once you buy tickets. Getting and viewing tickets every time you open app? How do I download to phone for offline viewing because oftentimes cell service is spotty at events. Native app? How am I supposed to know what app the tickets use? Why is this so difficult to solve?
Trash the UI and start from scratch, make something simple with limited options. See Ticketmaster, you mimicked it with the same bottom bar but 8 item menu shows up on every screen. Why?
Terrible app 1/5
By Church’s Ferry Raider
The last two times I attended an NFL game I checked my tickets before arriving at the stadium only to get error messages when I tried to pull them up on the app.
No fee transparency 1/5
I used to use StubHub all the time. There was a filter selection to include fees in the displayed price but they just removed that functionality. Now you have to click through four checkout screens before you see the total price. Get bent, StubHub!
Where is price with fees 2/5
I can see it online but the “price w fees” filter has disappeared. It’s still in the support but it’s not really there. You have to go through 8 screens before seeing the real price.
NEVER USE 1/5
Purchased thru StubHub… have order number, section and seat numbers. Get to the event and Stub hub has NO RECORD of the tickets!! They have the order number, but seats are not available! I am NOT HAPPY to say the least.
DO NOT USE STUBHUB EVER!!!
Poor Customer Service 1/5
Tried to sell me a screenshot of a ticket.
Don’t sell here 1/5
It’s been almost 2 months and I still haven’t received my money
Clunky, confusing 2/5
The app is clunky. There is not much that is intuitive here and I almost feel there is some intention that things be confusing. Much of what you must do to purchase tickets if you have money already with them is counter-intuitive as you select payment methods that will not be used; why there is not a very simple button to purchase with the monies Stubhub holds is annoying. Considering what happens due to this and the resulting confusion leads me to assert intent on their part because every glitch on the user side equates to StubHub retaining more money longer. If it happens for the tiny amount of $100 to 10,000 users that’s $100,000 earning interest for them.
Last update broke it. 1/5
I use StubHub all the time to sell football tickets. There was an update yesterday and now when you go to look at the event, most of the tickets do not show. Before the update it was fine. I’ve deleted and reinstalled the app. No go. People using the app can’t see my listing, I don’t think. Stop with the updates that completely change the UI options back and forth and break things.
Didn’t send tickets on the day of and before tank vs Hector Garcia fight!! But gave me refund!!
No alerting 3/5
When selling tickets, I’ve missed fulfilling my responsibilities because the application doesn’t alert when one’s tickets are being purchased.
A threatening email is sent.
Also there’s no privacy when transferring the tickets. There should be an escrow where the tickets can be uploaded by the seller and downloaded by the purchaser.
Removed useful features 1/5
By Wayward Vagabond
Removed the ability to add in estimated taxes and fees… removed the ability to select only the first row of the section… removed the ability to zoom into zones and look aisle by aisle. Made yourselves obsolete in one update, lol. Just going to use Gametime and Seat Geek now!
Deceiving prices 2/5
This app is pretty sad. I guess they fixed my previous concern but after not having used it in a long time it doesn’t even show what is being offered near by. I put in San Francisco and it shows me a couple sports events and shows then a list of things happening in aurora illenois and New York like who cares? Idk maybe they are saving a ton of money on programmers since it’s a monopoly the product doesn’t have to be any good TM/LiveNation/StubHub is the only game in town and will get your money like it or not.
The worst part about this app is if you’re going to a concert they will sell you a Fast Pass to skip the line to get in and they make it look like that is all you need. But you need also to have another ticket to get in. The fast pass description even says section GA as if it is a general admission ticket. And they list it as the starting price of going to the show. They know what they are doing and they are trying to trick people because they probably don’t sell many of those fast passes. I think it’s dishonest.
Won’t refund my fake tickets 1/5
I bought tickets off a stubhub only for them to be fake tickets. The seat number doesn’t even exist at the stadium but you can’t see the seat number until after you ordered the tickets. StubHub doesn’t have any verification for the tickets they sell! I’ve contacted stubhub multiple times, each time given a completely different response on when I can expect a refund.
They removed price alerts so the app is basically useless 1/5
Recent updates removed a lot of key features making the app just a janky web interface
STAY AWAY 1/5
By Bearded Foxy
Please DO NOT USE OR SUPPORT THIS GARBAGE COMAPNY IF YOU DONT HAVE TO! They have very deceitful policies and seems that they commonly will manipulate your ticket listings to cause your sales to fall through/ delist/ cause general aggravation leaving you on the hook for whatever the determined sales price is on stubhub. They offer very few details on how to “correctly” list and transfer your tickets which can differ depending on the ticket type. Ultimately they do more to stand in the ticket holders way and set you up so they can collect their penalty fee when you fail to work within their “system” and then offer no support or explanation or route for correction. Just stay away unless you want to feel swindled and have a headache.
Why doesn’t StubHub show the price of the tickets before you put in all your information? I don’t pay for anything unless I see the price first
It’s terrible now 1/5
Where did price alert go? Where did the ability to see how many tickets were left for each event on the main page for a team go? Why did you make the app worse?
Tickets gone 1/5
This App is so confusing, I got 1 tickets and the sellers just decided not to send it to me!!
I called Stubhud customer care and not really cared about my experience and just said sorry about your experience!? Eventually, I got a text from someone claiming that he got my tickets however not sure how he got my contact information! This app gets sends your info to people you don’t know !
Never going to use this app again!!!
Never gotten a legit ticket 1/5
This App is not my best experience!!
They took my money and someone came in contact with me who I don't know and then sent me tickets for Marshmallows DJ, seriously felt scammed !!!
I also not sure how those people from the event to get my contact my info!
Be aware using this app!
Personal info is not protected
I’ve used SH for a few years, always went well until this week. Bought Gator Bowl tix before teams were announced. Got an awesome price. When it came to delivering the tix, the seller didn’t come through. SH allowed the seller to hold clearing the tix until 2 days before the game. THE SELLER DID NOT SEND THE TICKETS TO ME. SH had no similar tix to offer me so wanted to refund me. That would be great if we hadn’t taken the whole family for a 1400 mile ride already to Jacksonville…. Got a refund and bought tix from a SH competitor.
Caveat Emptor even when SH guaranteed my money. The ticket transactions should be within 24 hours of purchase if time of event permits.
Who came up with the updated app?!? 1/5
It’s trash! Almost unusable. Find whoever developed the updated app and fire them…way to fix something that wasn’t broken😐
It’s a scam! 1/5
Ordered tickets but received no email to transfer them. -120$ total scam do not use this app. Called their service and was given the runaround and no options. Sorry Scary pockets. Hopefully you get some money out of this. Sorry I won’t see you in SF
Use to be great but now I have to close the app after listing tickets to sale in order to see or do anything else in the app. Positive note is it still is the best place to list tickets.
Horrible navigation on mobile 1/5
The latest updates to the mobile app are asinine. After I list tickets to sell, I can’t search to buy new tickets without shutting down my phone first so it pulls back up your basic search options. Just a frustrating, brutal experience.
What happened to stub hub 1/5
By Binh Dang
This used to be the best ticket provider. Now it’s awful. Hard to sell tickets and the fees are crazy high for buying.
The UI is horrible. 2/5
This app is terrible to navigate. Searching for something like “Rams” or “Bills” finds no tickets for those teams even though they have upcoming games. Also when you try to go back it resets all your search criteria. It’s like they don’t want you to be able to buy tickets on the app.
Complete scam 1/5
By unhappy 504 nola girl
Bought to tickets to Bill Burr.. never received the tickets. Complicated process to get someone on the phone to attempt to resolve. When we finally did, she promised us that stub hub would give us new tickets, since originally purchased ones we’re in fact part of a scam and “the owner couldn’t produce them.” After we hung up with the rep, she sent us an email with a link to click on, that would give us options for new tickets, only we were notified upon clicking the link that there were no tickets available to this event.
App update is the worst 1/5
This recent update makes using the app absolutely BRUTAL. I’ve never had a problem buying or selling tickets through StubHub, but I lose all my patience navigating through the app. Clicking on a seat and then trying to go back to the listed seats just brings you back to a teams schedule making the process even longer. Plenty of other third party ticket selling apps with cleaner app features
Significant decline 2/5
StubHub used to be decent. Now you can’t even filter by your own specific prices, they won’t show you the ticket prices with fees included in the app search results, and they quietly did away with basically any semblance of customer service. Use any other ticket app, this one is off the rails.
if i could give it a zero i would 1/5
finding where to put the access code is terrible and then for all my orders it never works. i have had to constantly be on the phone with customer service to actually be able to get my tickets. if you do use stubhub order far in advance and check immediately when your tickets are suppose to arrive. they’ll likely not be there and you’ll need to spend hours on the phone with customer service to get them so do this as far before your event as possible. truly terrible app and ticketing system. DO NOT USE!!!!!
By Tesch 7
Charging fees post transaction with no explanation or way to dispute is dishonest. Should’ve used a scalper. User beware.
Awful app with FAKE REVIEWS avoid!!!! 1/5
By Bill Daley for Mayor
The ticket delivery system of sending ticket links to your spam box if at all is ridiculous. I have used it a couple times and both times had to spend over 30 minutes with customer service to get tickets resent.
Also, they have a ton of 5 star reviews in which all the comments are negative! Clearly something scammy going on here.
Worst user experience. Bad customer support 1/5
After they went through system update, the whole app and site was awful. They canceled sales and purchases abruptly day before the game and gives no sense of care of urgency. Lost out on a lot of money due to their terrible internal system. They only care about buyers and they are protected guaranteed but and not at for sellers. Canceling orders without any notification and bad Custer service. Poor quality service and all they care about is their profits. Hope they know there needs to be sellers to have buyers. On the phone with customer service for 3 hrs with nothing resolved. No chat no email. I’ll never be buying from stubhub again. Plenty of other options that are cheaper.
As of December 2022 the app still has a lot of issues. Cant access Sale or listing history. It goes blank. Terrible customer support. Has not paid me when the concertv was well over a week ago.
New update is a step back 2/5
It takes 5 steps for you to check out with the new update.
Stubhub has also hidden the extra fees and removed the option to “see prices with estimated fees.” You can only see your actual total cost on the last window.
They have this predatory 12 minute countdown for you to check out that ticks on your screen throughout the whole process.
Won’t use stubhub until they make this process stop feeling like such a scam.
Stubhub is horrible 1/5
By T.Y. KING
I highly suggest you never use this company. This isn’t a bad luck review, this is a “Stubhub has F’d me over in several different ways, several different times’ review.
Do not buy tickets through them. Something will go wrong, and their customer service is a TRAINWRECK at getting to the bottom of things. Stay away.
Do not use this app 1/5
By Garrett Knox
This company took $387 from me without me making a transaction. I took the listing off and they still deducted the money and would not give me a refund. A joke of a company. Literally robbed me.
Useless customer service 1/5
Missed the first half of my event to find out where my tickets were. I purchased them, had seat numbers, row, section, and confirmation number but the tickets never transferred to my name. Called stubhub to get we code and was not able to get any information from the customer service agent. Waisted my time energy and had no luck with the agent or the ticket booth agent after everything was said and done. Hope I get a refund!
Will never use again 1/5
My wife spent a considerable amount of money on football tickets, that when we tried to enter the stadium Stubhub’s app would continuously go to a blank white screen whenever we tried to pull the tickets up (which is required apparently). She had screenshot the tickets when they were purchased, but screenshot tickets will not work, neither would the printed versions. The only way we were able to use these $1200 tickets was to walk all over the place to find someone that could verify our seats.
Buggy / Spotty Support 1/5
I can never review my listing on this app has they always disappear into a blank screen. It forces me to use a computer in emergencies making the app almost useless. The customer service has improved to where someone answers the phone however, good luck getting anyone competent!
Doesn’t let you look at tix 1/5
App constantly refreshes and will not load tickets.