StubHub: Event Tickets

StubHub: Event Tickets app screenshots

StubHub: Event Tickets app reviews

• Issues 1/5

  By fluffington64
  Verification code you give seconds and take much longer to send the code!!! Beyond awful and frustrating

• Fantastic 5/5

  By Dannnnnnniiii
  10/10

• StubHub is stealing your money 1/5

  By Laura4636890
  I was selling my tickets on StubHub, first the comission fee is really high and then if you mistakenly post something wrong and they cancel your ticket, then they charge you a fee for the same amount of your ticket sale. They totally robbed me for a mistake and misunderstanding. They will be hearing from me soon! This is not fair for their customers that are trying to give them businesses and penalized them like this. If they keep doing that, they won’t get people to try to sell tickets in their website and go to other ones that are better and DON’T GET ROBBED!!!!!!!!

• Don’t buy tickets from Stubhub…. Ever 1/5

  By LorynnHB
  Definitely stick with SeatGeek… Stubhub is incredibly unreliable. I bought tickets as an anniversary gift to my husband (WHO IS A VETERAN btw) to a soccer game and then went searching elsewhere just to find out that I could’ve saved HUNDREDS of dollars. I called StubHub and they proceeded to say they “don’t do refunds” and the tickets I bought were market price. Their customer service is absolutely awful and I had to wait over 2 hours to even get on the phone. Just save yourself time and hassle and use SeatGeek or another reliable site to buy tickets where you receive them as soon as you pay and don’t have to wait until the day before just to be unsure if they will even work at the gate.

• Can’t find my Cubs tickets for sale on the StubHub app. 1/5

  By FMT_Nando
  I can’t I find, at least as far as I can tell, my Cubs tickets that I have listed for sale while using the app. If they are listed on the app somewhere, it’s sure very difficult to find.

• Five star to one star 1/5

  By MelYack
  I have used Stubhub for years with great success. A couple of weeks ago I tried to buy tickets to multiple sporting events. Each time that I tried to buy tickets, an “Oops, those tickets were sold” popped up. When I tried to call them, I got a 3 hour wait time message. Today I got an email saying that my tickets are ready for another event When I went to my app, it says ready within 48 hours of the game, which is what I got when I bought the tickets. Then WHY tell me that they are ready? Quality of service has nose dived.

• If things go right, fine. But if things go wrong… 1/5

  By cae17
  Stubhub works fine when things go right. But when things go wrong, in my case a seller who refused to produce the purchased ticket, then you are out of luck. Day of game customer service is precisely zero. Buyer beware.

• Useless customer service 1/5

  By App Finder and tracker
  It’s like the dog crap at the bottom of my shoe when it comes to customer service. Ticketmaster can have my money.

• Never purchase from Stubhub 1/5

  By human1525
  I never received my tickets and StubHub is not doing anything about it. I was forced to buy my tickets again from another site that gave me no issues.

• Poor customer service 1/5

  By Lakersfan#8#24
  Quite possibly the worst customer service experience I’ve ever had. Was told a supervisor would contact me for resolution, never happened. Basically a slap to the face after I purchased 300 dollars in tickets. Stub hub, you’re terrible.

• Gift card 1/5

  By Madbrad61
  Very disappointed, have 100 gift card in my stubhub wallet and could not use it to purchase baseball tickets!

• This application is crap, making a payment was a nightmare 2/5

  By no label prods
  HH

• Easy transaction but… 4/5

  By Guch111
  I’ve used Stubhub often and it’s fairly easy to use except when you move and need to change your address or change credit card information. Apparently you can only change your address on a desktop and not on the app. I’m not sure why but that’s a pain. You also cannot delete an old credit card info easily.

• No privacy and bugs 1/5

  By db85
  The app is atrocious. It has permanent notifications and you cannot turn them off. There is no privacy as you click sign out but the app doesn’t do it! Very poor. Please avoid this app

• $15 fee on 1 parking pass that is $55 1/5

  By neededtoscan
  Gouging. That’s all it is. Highest rates of the apps

• Unusual headache 3/5

  By RJK318
  I have been trying for a month to use my cancellation credit. I kept getting an error message at checkout that said THERE IS A PROBLEM WITH THE SELECTED PAYMENT METHOD, PLEASE SELECT A DIFFERENT ONE. I finally successfully got this ordered after multiple attempts. I waited multiple times for help on the phone line but never got satisfactory help. Not sure what worked this time but it may have been using the web site vice using the downloaded app. Very frustrating but now finally have tickets.

• Customer service 1/5

  By InHocSig7
  Bought tickets “per app.” Game day hours before game and tickets were pending. When I checked back in, the pending turned to a foggy unusual screen and I was unable to click the order. I called and accepted the 2 hour call back. Never received a call back and no tickets. I did receive an email stating “You’ve left these tickets behind” Terrible communication ;(

• Great service 5/5

  By ray2494
  Ive been using stubhub since 2014 I want to say and it’s been nothing but a pleasure with the app and website. No complaints, easy, straight to the point for tix and the UI is a pleasure too.

• Problem on your end 1/5

  By Fehreal
  I had to create another new profile because your system couldn’t figure out what was going on. Error message just kept saying problem on your end, but the problem stopped when I created a new account. Lots of bugs on this experience. 1 Star

• Can’t view ticket 1/5

  By grandmo3
  I’m trying to do this with my iPhone. When I try to view tickets you have to send me a code. When I go to get the code, I can’t get back to the “enter code” site. The whole thing starts all over again! I would like to have a paper copy of ticket since this is a birthday gift for my son

• Very difficult 1/5

  By +22-
  Very difficult to scroll and see tickets in other areas

• No customer service 1/5

  By Jamsu
  Been on hold for over 3.5 hours and can’t reach live support. I purchased multiple days to an event and only received one sessions ticket and no one will help…. Twitter dm, phone and email support is a black hole….

• Prices good - verifying not so much 4/5

  By excelsior716212
  Trying to verify my account was harder than getting into Fort Knox. Prices are great though 😀

• Don’t hide fees 4/5

  By Syxx006
  Site works well and there’s always tickets. However, the app should show fees upfront like Seat Geek does

• Wow .. the fees 1/5

  By Notawake
  Have skyrocketed ! If it wasn’t I really want to go to the game I’d not have gone this route

• App 5/5

  By Robby Crave
  Easy to use app. Maps of events are great 👍🏽

• Mr. 5/5

  By mom of 3
  Love it

• No refund no help 1/5

  By chix1220
  Purchased tickets 2 months in advance and then my section got change to vaccinated only seating. Stubhub would not refund my money nor did they want to change my seating to a non vaccinated area. Either I find someone to buy them or I lose my money. That’s ridiculous! I will never use stubhub again! They didn’t help me in any way smh

• Disjointed Comms 3/5

  By BFairer, Stubbie
  I made an error in selecting the date for Cubs tickets and realized immediately but could find no way to undo, no way to request assistance and the phone wait was “two hours.” Also determined ticket prices before Wrigley allowed full capacity were tremendously overinflated. Plus various fees. Once Wrigley opened prices plunged. I’m sitting in top deck row at prices that would now put me directly behind dugout. Web experience severely disadvantages customer.

• Constant trouble checking out 1/5

  By billnbones
  Poor

• Fees? 3/5

  By quaint town
  In these times...fees are outrageous. The app, workable, but not senior friendly.

• Stupid sales pitch 1/5

  By givemeahat
  I just want the friction tickets I bought. I have my receipt and confirmation code, but still the app says I don’t got no tickets. I can view them by logging into the stubhub website, but not the app. Technology is supposed to make things easier. Not this app, I had to say “no thanks” to half a dozen sales pitches only to find out the app still doesn’t have my tickets. App deleted

• Fees 4/5

  By bob sd 2020
  The fees are insane.

• Trouble selling tickets 1/5

  By won't buy from here again
  If I could give it zero stars, I would. I have followed all directions multiple times for trying to sell my tickets, and it keeps telling me something went wrong when I try to list them. I tried to find a number to call or live chat for help, and nothing there either. So frustrating! I’d like to get a little money back, especially after the high price fees StuHub charges.

• Can’t get my tickets 1/5

  By GueroBombero
  Can’t get my tickets

• Great tickets for NBA and NHL games 5/5

  By JoannaGunderson
  Good prices and great tickets

• Excellent service! 5/5

  By Weedman
  Excellent service!

• Handling Fees 1/5

  By lovemygroupon
  Handling fees were not disclosed until the very end and they were over $100 for 2 tickets. This is highway robbery! There is no reason for these charges to be this high. I rarely use Stub Hub and I probably won’t be back if that’s their way of doing business. I prefer Vivid Seats.

• My tickets 1/5

  By Ricer1208
  No code no delivery

• Review 4/5

  By pigtraindrive
  Had some difficulty resetting password. Wasn’t sent a code first two attempts. When I was only an hour from event, had good service on phone getting tickets sent by pdf.

• Stubhub App 5/5

  By NPRFan55
  I love the ease of using. One of my most favorite apps.

• No tickets 1/5

  By boo stubhub
  I can’t get my tickets I bought Monday. You won’t take my password or let me reset another one. Nickname boo stubhub

• Questionable 2/5

  By Ripped-off!!!!
  I bought tickets through Stubhub a year ago for Rocket Mortgage Classic. I was told a month ago that I had over $200 in coupon s available until December of 2022. I tried to use these coupons to repurchase tickets for 2021 Classic two days ago, no coupons present. After Two attempts to contact Stubhub, they finally tell me that they refunded my account two weeks ago $175which I can’t find. Now I have to pay almost Twice as much for the same tickets. This will be my last deal with Stubhub!!

• They don’t list my tickets in the proper section 1/5

  By Dandy blackjack
  Still not getting it right on my Tix. Still listed in the wrong section even though all information is correct.

• Trouble signing in 3/5

  By Vout-o-roonie
  Asked to send a code - code sent - then error message - and then a round robin. Not good at all.

• Zero resolution to in-app issues 1/5

  By dsb41321
  When I saw this app had 4 star rating I was stunned and had to write a review. I’ve had two major issues recently, neither of which were resolved. Issue #1: I bought tickets for a concert that was postponed because of covid. It’s been over a year and now those tickets cannot be found anywhere in my account. I asked for a refund and was told I cannot get a refund until the show is officially cancelled. I was told the technical team would look into why they don’t show in my account, but I’ve not heard anything nor have I seen any changes in weeks. Issue #2: Like a fool I trusted stubhub again for my ticket needs. I bought two tickets to a sporting event and was too sick to attend so I attempted to go in the app and transfer both tickets to my friend so they would not go to waste. None of the options to transfer were available to me as outlined in stubhub’s online instructions. I contacted SH again and received a message that “they think it’s resolved but to contact them if not”. It was not resolved, absolutely nothing has changed. All of my customer service interactions with stubhub are via DMs on Twitter because their phone wait times are outrageously long. Every time you type something to them on Twitter you have to re-type your email and zip code. It’s like shouting into a void. You would think the exorbitant fees you pay for each ticket would afford you an app that works, or at the very least superior service. The app and the company overall need serious work.

• Seats ! 5/5

  By Kumbaya Hippie Chic
  So easy to view where your gonna seat and choose what you like ! Down side better act fast - the price can change at any time and be sold ! Don’t delay ! Buy your ticket !

• Fees 1/5

  By NOT a SH fan!
  Fees raised AGAIN.....10% to seller and 25% -30% to buyer....REALLY? When does it become usery? MLB needs to reconsider their “partner”....hope they are so we sellers can “dance on the SH grave”! Time to ACTIVELY look for better alternatives!! Now took 3+ days to “some” of my tickets ACTIVE and when I called in to “inquire” was told on VOICEMAIL that there was a 3 HOUR WAIT to get a rep.....WHAT SERVICE!! What do you expect for 35-40% all-in pricing....AWFUL.

• Fees are highway robbery 1/5

  By ScottK1982$$$$
  Can not in good faith understand why the fees are so high for this service