StubHub: Event Tickets

StubHub: Event Tickets app screenshots

StubHub: Event Tickets app reviews

• Dishonest company 1/5

  By Nick23155
  Will never utilize again due to poor handling of refunds during pandemic. Company states refunds will be given and then stops refunds. There is no fan promise or fan protection. Customer service lies and when disputes with credit card companies are made due to Stubhub lying account is closed as retaliation. Buyers beware going forward.

• Shame on big business for taking our money 1/5

  By texasfury93
  COVID-19 has cancelled a lot of our plans. Stubhubs new policy to only give buyers 120% credit to their account through the end of 2021 isn’t good enough. This pandemic is going to last well into 2021 and events as they were aren’t going to return to normal any time soon. Stubhub should be offering FULL, CASH REFUNDS to buyers who want one. I will not be purchasing tickets from stubhub in the future, as long as my money isn’t reimbursed. I expect thieves in the US government, but their companies should at least provide customer service.

• Use another ticket app 1/5

  By ajf1212
  Don’t use stubhub. I bought tickets for a concert that got rescheduled for a year later. They don’t offer refunds for anything! Only option is to sell the tickets after you already paid a service fee to purchase the tickets. Then they also want to charge you another fee to sell the tickets. Bunch of crooks

• No refund of cancelled show 1/5

  By hdgdbend
  I bought Lady Gaga show ticket with fund from bank however the show gets cancelled. Stubhub only refund coupon code for the amount I paid for the tickets with expiry date 1/1/2022. No refund to my bank account and swallowed my money :(

• Did not get refund 1/5

  By Homeslice2145678901
  I purchased tickets back in March for a Cubs game. The game is now canceled and MLB is issuing refunds. I go to get my refund from StubHub and they are only issuing vouchers for 120% that expire in December 2021. It’s sad they are not giving people their money back in the wake of the Covid19 pandemic and one of the worst economic crisis. Will never use them again.

• Great and fast service 5/5

  By JSmoove17
  It was extremely easy to use this app.

• Horrible Service 1/5

  By DJF2030
  Stubhub is not only a horrible app but a terrible service. They will take money from your account without authorization and say that it is policy. The app doesn’t provide options to make buying or selling tickets easy at all. Terrible

• DONT USE STUBHUB 1/5

  By leehnai
  Rude customer service. Buyer and seller protection are both a joke. They’re all about the money.

• Will not use any other source!! 5/5

  By Hollieq76
  I have used stub hub many many times now my team stadium and others as well they are amazing and I will only use them now!!!! Always good seats pretty good prices!!!

• Great App 5/5

  By ticketseller1
  Easy to use no hassle good prices

• Stealing from customers 1/5

  By Oscossch
  During this pandemic, stubhub stance has been laughable to say the least. They’re still not refunding money from baseball games that never took place and already claim they will not refund NFL games in case they’re cancelled unless state law requires them to. There are plenty other options for tickets, don’t even bother downloading this one.

• HORRIBLE 1/5

  By stubhater
  I will literally never ever use stub hub again!!!! I have waited over 3 months for the money for selling the tickets and each time I called the check on the payments. Customer service was rude! One hung up on me after saying “well there’s nothing I can do, call your bank or PayPal . I still haven’t received payment my bank said there are no holds and PayPal shows no history of payment being sent from Stubhub. Tried to speak with a manager and they refused to answer my question. Told me they could not give me the reference number to the payment they supposedly sent to me due to privacy reasons! Like what?! Worst company ever.

• Very unsatisfied 1/5

  By bvandyke
  My event was cancelled and my tickets are still showing as good

• Credits 5/5

  By angelasuyapa
  Having a little finding where my credits

• Credit vs Refund 1/5

  By scutler3
  Was informed stubhub won’t refund my $$ but will offer me a credit for my tickets. I don’t want a credit, i want my money returned to me

• Pandemic and no help 1/5

  By Jk1teach
  I’m very disappointed in the way Stub Hub will not help people out during this pandemic with shows being postponed and with payments. It’s extremely disappointing.

• No refund!!! 1/5

  By wudgueit09
  I will never use Stubhub again! They will not offer a refund...just a 120% coupon.

• Not the best 1/5

  By yesyvelaz
  Not the best at customer service. I’m still waiting on my refund over a month ago that the concert has been cancelled and called and told me they would refund me 100% but they still keep saying next week over and over again. Never again buying tickets from here!!

• Stub hubs guarantee Is a total fraud 1/5

  By Ben Gree
  100% guarantee they said... the customer service was very nice when I called every day for the week up to the game when my tickets were not delivered. That was up until I asked about the guarantee then the nicest lady I talked to turned very rude and just told me I was out the $700 I paid. I spent so much time on my vacation trying to figure things out and in the end I just got terrible customer service that told me the 100% guarantee didn’t apply to me. I would be very careful about using stub hub for physical tickets.

• Customer service is TRASH 🚮 1/5

  By nicknamessss7171
  Tried to cancel my concert tickets months in advance due to this CV-19 issue. The tickets were purchased in December for an April concert with a 20% add on coupon to which I was never communicated with or briefed with an update. Had to waste numerous hours calling in, only to be told sorry not sorry we only care about our bottom line. Will NEVER buy from this company again and wouldn’t be upset if they go belly up for not caring about their customers when they would rather keep their money in their own pockets for months on end.

• Buyer Beware 1/5

  By homosapine alien
  They won’t refund your money Even during

• DONT USE STUBHUB STUBHUB IS A SCAMMER 5/5

  By qüëën
  After selling my ticket to stubhub they wouldn’t give me the money! They said they will give me the money after the event takes place but the event got postponed and it won’t happen until next year. And they said I need to wait until next year! It’s my money and it’s my ticket why would they even hold it for that long!!!! I sent proof and everything but wouldn’t give me the money! I ask them to give me back the ticket but they won’t let me The reason why I give 5 star is because I want everyone to see this. Please don’t use stubhub Buy the ticket directly from the seller not thru stubhub

• Horrible 1/5

  By aikman72
  Horrible company that doesn't refund your money for cancelled events

• Horrible! 1/5

  By whatever121313
  Stubhub is now refusing to refund customers for cancelled events! Changed policy after fact...do not trust or use Stubhub, other much better services out there.

• Refund 1/5

  By Pete D22314
  We had a contract and your refund policy was clear. If the event was cancelled I get my money back. Now you are saying a credit for 120%. I don’t want that. I bought a game with a contract. And your app shows I went to the game. This is total BS. It is not my fault you didn’t buy sufficient insurance for this eventuality. It is my money and I want it back. Former customer. Vivid from now on

• Don’t Buy from Stubhub 1/5

  By jsc77908
  Chances are they won’t refund you for events that were cancelled. App is also a nightmare to navigate.

• Rescheduled Event 1/5

  By bpwrn
  StubHub rescheduled an event but since the event wasn’t cancelled, they will not allow for a refund.

• Do the right thing! 1/5

  By ba199
  My family member has almost $3k in tickets for NCAA tournament. Please know I or my entire family will EVER use your service again if you don’t make this right with a full refund as requested and “stubhub promised”. What a joke!

• Terrible customer service 1/5

  By innoutjoe
  This was my first (and last) time using Stubhub. I purchased tickets for a Bill Burr concert that got postponed and subsequently rescheduled due to the COVID-19 concern. The event is now scheduled to occur in June, on an entirely different date than what I originally agreed to when I made the purchase. Stubhub’s policy is that since the event was rescheduled (not cancelled) they aren’t obligated to do anything for me. The only options I have are to pay out of pocket and book flights and hotel to go see the show and the newly rescheduled date, or to sell the tickets on Stubhub. I decided to list the tickets on Stubhub as I will be unable to attend on the new date. I listed the tickets for the EXACT SAME price that I purchased them for. However, with Stubhub’s fees, if the tickets seel (and that is a big IF), I will only received 2/3 of my money back. What a scam, I will never use Stubhub again.

• Haven’t received payment 1/5

  By Amanda7683
  I used stub hub for the first time and sold tickets for a concert that was on the 10th. It’s the 26th and I still haven’t gotten paid. I won’t ever use stub hub again

• My money still in processing after a 3 weeks! 1/5

  By windhgnw
  Can’t get my money back and always say sooon.. And the dee is high.

• Unresponsive criminals 1/5

  By ChuckGelband
  Give me my money back!

• Change of venue date 1/5

  By faustino lll
  You need to allow your customers to cancel when a venue date changes. Selling the ticket doesn’t guarantee the ticket will be sold, even if the price is reduced.

• Only transferred 2 of 3 tickets, was turned away 1/5

  By Ar Ar of the Belmont court Peiserts
  I will never use stub hub again! I bought 3 tickets and fell sick. Transferred them to friends the day before . 2 tickets transferred and 3 wasn’t sent until almost end of game. My friend had to go home, SO embarrassing! Never again with this awful company!

• No refund!!! Never use!!! 1/5

  By mit fam
  I bought tickets for a baseball game in L.A. in April when we were scheduled to be there on a trip. The whole MLB season is on hold. I contacted Stubhub and they informed me I would not get a refund! They stated the game may be rescheduled at a later date. Of course I won’t be there if it is! Stubhub was of no help!

• Rescinded Refund Offer 1/5

  By Turner1971
  Stub hub had put a post on their web page that an event was rescheduled and if you were unable to attend the new date you could apply for refund. After filling out the emailed form and submitting it, they sent another email stating to resale the tickets myself. They only refund if the event is cancelled. They were misleading in their web post and very inconsiderate when talking to their agent. Never again will I do business with Stub Hub!!!

• Very disappointed 1/5

  By HAW2016
  I’m very disappointed in Stubhub and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, Stubhub is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and Stubhub is fully aware of that. They are just trying to take advantage of their customers. I will never buy from Stubhub again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you. And to Stubhub: do better.

• Do not download it 1/5

  By STACYSTACYCHEN
  Bad customer service

• Worst Service EVER 1/5

  By Jenmc025
  I had purchased tickets for a hockey game outside of the state we reside in( our state doesn’t have an NHL team) a month prior to the game. In between that time, I was put on a 5 week travel ban by my doctor due to being considered high risk for contracting COVID19, as well the area in which the area is at is now considered a hot bed of infection and are now starting the process of shelter in place lockdown. The NHL has currently suspended all games, and we can no longer travel at this point in time. Stubhub REFUSES to offer a refund, even with me offering to send them my doctors signed statement and statement from the arena that the game that we would have attended will not be happening, as it’s in two days. We have tried three times to speak with customer service as well as a supervisor and were denied any kind of refund or service outside of Stubhub offering to re-list the tickets for us ( umm re-list tickets for a game that isn’t happening and with all public events being closed??) This experience has BY FAR been the worst customer service experience I’ve ever had. My family and I will NEVER be using StubHub’s services again.

• Order 260484299 1/5

  By NIBSMD
  I am never using Stubhub ever again, as a buyer or a seller. You have lost my business forever.

• Caesar in the help center 5/5

  By MichParkey
  We had a hard time receiving our tickets purchased the day of the show, but our man Caesar helped us get into the concert with better seats than we could have ever gotten on our own! I’ll always go to Stub Hub for my tickets!

• Buyer Beware 1/5

  By Bill 56425
  Bought tickets to a concert which was postponed due to Covid-19. There is no way that I will be able to make it to the concert on the rescheduled date. Nice scam Stubhub, quick and easy way to make $125 on fees.

• Easy 5/5

  By rokytop2003
  Easiest ticket site to use!

• Barf 1/5

  By EmieHarris
  Garbage company

• Lsu baseball 5/5

  By Trabeaux20
  Amazing

• Marketing notifications you can’t turn off 1/5

  By mattjc123
  Spammy marketing notifications are a total deal breaker for me. I only want to interact with your platform if/when it is directly related to a specific transaction. At least give me a setting to opt out of this junk. Will be buying my tickets through other apps until this is corrected.

• I hate stub hub 1/5

  By henie penie
  This is the worst app ever i was with my mom at a twenty one pilots concert so excited and when my mom showed her tickets and her phone got scanned it said that the tickets were denied and she had to call them so embarrassing and she was getting so mad and it was my birthday and we were with a friend the only reason this app gets one star for me is cause I have to

• Tickets take forever 1/5

  By Elwood8524
  I bought a ticket on the way to an event, then got an email tickets may take up to an hour to show up. Luckily the nice people at the stadium helped us out. Won’t ever use this app again.

• App shuts down 1/5

  By russker
  App keeps shutting down

StubHub: Event Tickets app comments