Used to use this app frequently, but haven’t been able to use it for a few updates now. Rewards won’t show up and app says “an error has occurred” every time I try to add any food items. I don’t go to subway nearly as often when I’m unable to order ahead, please fix this!
The developer was able to fix my issue. Thank you Subway :)
First Time 5/5
I Like This💯
Time saver 4/5
The app certainly saves the long lines in our local Subway. I just wish I were able to reorder my « typical order » from any location.
Unable to use rewards earned! 1/5
App hasn’t worked right for about 2weeks. Says unable to load tokens which in turn, I can’t use my current rewards!
Took my money, never got the sandwich, and NO REFUND 1/5
This app took my money for a sandwich but when I went to go pick it up the restaurant was closed. I e-mailed them about getting a refund and they told me someone would “get back to” me in 2 business days. So, I guess they’re just gonna hold onto my money for as long as they can. Unbelievable.
Easy to use! And you can customize your order.
An error has occurred. Please try again. 1/5
By JG n SC
This is all that happens when I try to order. Rebooted, uninstalled and reinstalled. It used to work fine but now it’s not worthy of space on my phone.
App worked great first week or so 2/5
By Its not overly challenging
App worked for about a week or so. Im now getting an “payment is already in progress for this order error” even though i have not yet placed the order.
Additionally, I attempted to resolve this through subway’s website and i got an error message telling me to make corrections specified below to my message. There were not any corrections specified.
Whatever was causing the error in app is fixed.
Ms, Linda 5/5
Easy to follow and convenient!
Cannot pay with app anymore 1/5
After the update when I click on “scan at register” my pay with is blank and it is unresponsive to selecting (clicking).
Cannot pay with my loaded gift card!
Is basic functionality that difficult? 1/5
By Master Maverick
It won’t even sign me in. The process just loads an empty page then immediately returns me to the intro screen, without signing me in.
Can’t log in 1/5
Literally can’t log in. Put in email and password then wants me to reset my password. Tried new password, typed in correctly on log in screen, still asks if I want to change my password. Haven’t been able to check anything in app.
Love it but glitchy 4/5
I’ve had to uninstall/reinstall this app several times. Every once in a while it just gives me an error message. Everything else about the app is great. I would really like it if someday you could customize half the sandwich have a foot-long differently then the other half. But that’s being picky.
Waste of time 1/5
By Ricardo Heinz
Been to 10 different subways in different states and 90% of time staff does not know how to use it. If you load gift cards be prepared to use alternative forms of payment
Have to agree with reviews 2/5
I would love this app if it worked correctly. I can’t order sandwiches because of issues, never know if I’m getting my points correctly. I usually go in the store to order and it always says it can’t retrieve my points -try back again. Also I would love to see my receipts on the app. If you don’t do a mobile order it doesn’t show up as a previous order even if you scan your card at the store. We eat at subway at least twice a week and if would be great if I could do an order and have a family member be able to pick it up. Please do some upgrades that work!
From five stars to one 1/5
I’ve never even rated an app before but I absolutely had to. This used to be five stars and work flawlessly and then the updates began. The app is so broken and won’t even let you order anymore. I’ve deleted it created new accounts everything you can thing of and it errors out every time you try to create an order and it’s the same on my girlfriends phone too. Don’t download it just takes up phone space.
Worked Great 5/5
No problems easy to use
By !!CREDIT CARD COMPROMISED!!
The app would not allow me to add the payment 08/10/18 or previously so I paid cash,therefore I don’t get my credits
Easy Peasy Lemon Squeezy 5/5
Overall a well designed app. Intuitive and seamless. If I were to nitpick, a guest user experience is unavailable. Also, it would be great if I could create a favorite without having to place an order. Looking forward to future updates!
By Charlie Wood
My kids go to Subway so often that they know exactly how to order: bread type and size first, then meat and cheese, then toasted then veggies and condiments, then chips, cookies, and/or drinks.
Every Subway store in the universe works this way. It’s part of their brand. But the app developers decided to do things their own way. Uh, ok. Whatever.
So we order our sandwiches, chips, cookies and drinks, and are then asked to provide a method of payment. Apple Pay isn't supported. Bummer. So I enter my credit card info. And get an error. I re-enter it. And get an error. I try several more times with no success. So we give up, drive to the store, and order the old fashioned way.
A quick Google search tells me that this has been a problem for SEVEN YEARS. Jeez, Subway, get it together. One star.
PLEASE FIX THE BUGS 3/5
there are bugs where the app mysteriously loses the card that I pay with in person with the app. It happens almost every other day.
Definitely should add the customer surveys onto the app so your code is stored in the app instead of having to write the code on your receipt and save the receipt til your next visit.
It’s 2018 who writes on receipts and keeps them?
3 stars til the bugs are fixed
5 stars when you streamline the in store app purchases
Error constantly! 1/5
I have not eaten a subway sandwich at least 3 times now! I get nothing but error message. This app used to work so good. Disappointed and hungry!
Loving subway 5/5
By subway or noway
App makes ordering easy
Worse and worse 1/5
What happened to the app?? I can’t even reload my card like I used to. Now it takes me to the subway website, then to another website, then I have to fill in my payment info... before I’d just tap reload in the app and enter the amount and that’s it, I’d be good to go. Come on subway, why you gotta make life difficult?!
By Zack's Wife 2000
It does exactly what it should. If I had a complaint, it would only be that it should be easier to change a sandwich from 12 inch to 6 inch instead of starting all over again.
The update ruined it 1/5
By Gen Zod 88
The app was working perfectly until the update. Now my token balance will not show and keeps saying check back later sorry for the inconvenience. The app is broken and I will not pay for subway until it’s fixed and can receive my rewards. I have a problem scanning my barcode every time I go to the store as well
Fix it!!! 2/5
This app used to work, but now it doesn’t. I can make the sandwiches, add them to my bag, add any extras, and apply my credit. When I go to pay, it says “oops, there’s a problem“. It charges my card, and then immediately refunded. That’s better than last time when he simply charge my card twice and didn’t refund it for 24 hours. This has been an issue with this for almost two months. If it’s another month, I’ll reduce my rating to one star. Fix it and it might go up to four.
Takes too long, ERROR, & doesn’t load 1/5
They’ve updated their app & it doesn’t work, I’ll the restaurant & they said they were online & their machine was working to receive so orders... not mine, luckily she took my order over the phone. I notified Subway and they just told me to reinstall the app... no help at all & they ignored my other comments that the app does not allow you to add receipts from in-store purchases... terrible customer service from main headquarters!!
Just got this, and just tried it. Pretty nice to have something like this that actually WORKS (since most chain restaurants here in my small town with apps, can’t actually use them because they don’t ever work). I’ll keep using it, & update if there are any problems. But so far, this was SO much faster & easier. Thank you Subway.
Saves time 5/5
By Very cool fun
Subway is 1 of only 2 places to eat near my work, so wait times are very long. With this app, I am in and out in about 2 minutes.
All the foods 5/5
Runs a little slow but otherwise, great, easy to use food ordering app!
Good app only one problem 4/5
Should have option to pay for order in store I realize people might not show up tho sooo all in all still decent.
Doesn’t work! 1/5
I’ve tried to use this at several subways and it doesn’t register my order even though it looks like it scanned the QR code. The one time it did scan I got the points but there is no order history. Then there are several subways that appear to have angry employees that just say you can’t use that here, even though I can clearly see the scanner.
Well it did work...not now 2/5
Wont load anything, nothing on it works anymore
Very Usable but Very Limited 4/5
It's a breeze for be to order their subs and wraps the way they come or with limited changes. Very limited changes. A meatball sub with green peppers? Sure. You want that chicken creaser wrap but with turkey? Nice try, chicken is locked to the wrap. There's no place currently to make a from-scratch sub or wrap and I'm not sure why. Because of that, and the limited customization of existing sandwiches, I only recommend the app if you're just popping in for something simple with no hassle, the food is prepped even when I go before my pickup time! Awesome! Those of us who have lovingly handcrafted favorites are better off waiting in line at the store though.
App ordering 5/5
I will NEVER AGAIN stand in line at a Subway store. The App is VERY EASY to use from the first second you click the ‘order’ button. Regardless of how many customers are in line at the store ordering Subway has ALWAYS had mine done at the promised time. You just walk up, tell them your name and then they hand you your bag and you leave since you already paid online. I will NEVER AGAIN wait in line to order a sandwich from someone who mumbles, and has English for a second or third language (90% of them) and talks very low where I have to say (“excuse me”) every single time they ask me a question about my sandwich!!!! I’ve always loved Subway and because of this app, I can eat it more often now. LOVE, LOVE LOVE LOVE LOVE LOVE LOVE LOVE THIS APP!!!
Missing menu items 4/5
Great app need to add pepper relish to the menu.
Larry holcombe 1/5
By Lugs the dobe
Great when it works. I have to delete and reload the app regularly.
Not fun when in the car.
On line ordering 1/5
When I try to order on line I get a error message and try back later I deleted the app and reinstalled it works now
By Mexicali B. C.
I can not get the app to work!
What is wrong with it?
Three days in a row. “ loosing business “
Nobody in the stores knows what to do with tokens. Now the tokens won’t show up nor do my registered gift cards. What a waste of space on my phone. Fix it please.
Worst app update 3/5
I used to lover this app then came an update. I can still collect points and offers but have been unable to pay with my subway card on the app. My money is locked. It keeps saying not available and I have $50 on the card. I have resorted to carrying a plastic card again. I’d rather just use my phone. Please fix this
Great App That Saves Time 5/5
I work right near a Subway restaurant and it can get very crowded around noon. I love the convenience of placing an order and paying before I get there. Avoiding the long line at the counter gives me more time to enjoy my lunch and sneak in a few rounds of Tetris.
By Omar A Puente
Easy to use, fast and quick.
The only thing I want to nip pick would be if they had this app available in more locations.
But other than that this is great!!!
Messed up 1/5
By Sri Chaitanya
App is not at all working after the update. Please release a version that works for all.
By Sandwich Man 😊
The food is always great because of the fresh veggies and the great bread. I just love the sandwich which makes a great and satisfying meal that will last me a long time. The service is also good too and I have never been disappointed. Thank you😊
The app is nice 3/5
By grandma 111
They are fixed the issue I do like the app.
I tried to order on the app for an hour and it didn’t work.
This is stupid 1/5
By Nickname since all r taken
The menu doesn’t load. I keep getting an error message when I add an item to the cart, then it adds double of what I’ve tried ordering. It won’t let me build/customize my order. Recently it says that it can’t load my points “sorry for the inconvenience”. I have tried customer support but it’s hard to find and I don’t get any reply