I downloaded the app because I was given a loyalty card that said “don’t forget to register your card on the app..”
So on the app there’s actually no where to register the card. Nor does there appear to be a way to add a card to Apple wallet.
So basically this is a useless app except for the ability to pre order a sandwich. Pointless.
** after trading he developer’s response I can see he either didn’t bother to read my review. It’s not a payment card I’m looking to add - it’s a loyalty card and there’s no option to do that.
Can’t order 1/5
My app is up to date but it won’t let me order. Says I need an update that doesn’t exist. No lunch for me today, I guess!
As of two days ago, I tried the app again. Everything was fine until I tried to check out. It wasn’t able to process the order. I checked my bank account to see the charge deducted and then instantly put back. I tried a few times with the same results.
Works better now 4/5
Update: While there may still be a problem adding more than 4 cards at a time to the app (due to the low denominations available) via the web portal, which results in a frozen primary card (so you’re out of luck until you take the time to call the next day to get the card unfrozen), the app itself has worked fine for a couple of weeks now.
Some employees need to be better trained to resolve the “Use another form of payment” error they get when they don’t follow the correct register process, but again, when they do the right thing, the app works fine now.
Original review (1-star): Broken - endless “Update app” loop
The app worked more or less until today - when upon launch, a msg appears that an update is required. Well, that update happened 2 days ago. Deleted/reinstalled - still no joy. Will not be happy if can’t use app to buy lunch tomorrow as the Subway card is tied to it now. This is why I usually don’t rely on apps - clearly this version isn’t ready for prime time.
They charged me for 2 orders just when I wanted to add to the first one, they can’t even give a refund it’s all a “maybe” this app has been terrible to many people. If you want subway just go there and order in person unless you’re ok with getting robbed
And I decided to give the app a second chance and my order didn’t go through but I’m still being charged for it, but customer service is closed...... again I’m getting robbed over and over again. I might as well just steal sandwiches and get my money back smh
When you want to order a custom sandwich, you can’t. You have to select the closes to what you want and then adjust it, it would be easier and better if there was a customize your own on the main screen.
Finally getting the kinks worked out 4/5
The option is finally available to have a favorites list and choose from those favorites from any location. It has taken quite a while, it seems like a basic function, but regardless, it’s there now. Makes it so much quicker. Prior to this, you could have favorites, but they were tied to specific locations. So if you ordered from another location, you would have to rebuild your sandwich.
Love to reorder from recent 5/5
Super easy and always ready when I arrive.
No facebook login 1/5
There isn’t an easy login process... like google or FaceBook... and doesn’t offer you good deals on food
Worse app ever 1/5
Hard to navigate and if you mess up you can’t cancel and they charge you anyways. I didn’t get my meal either
Wish I could use coupons on the app. 4/5
It’s always ready by the time we get there! Subway in Walnut MS is great! Would be perfect if I could use coupons on the app.
Super easy! 4/5
By Addicted like Heroine
Love the ease of using the app and picking it up. But the app is only as good as the employee making the sandwich. Had the wrong order a time or two.
App Works great 5/5
App works perfectly. Easy to order and pay
Great app!! 5/5
I’ve been using this app for a couple of weeks now and I’m in love with it! One thing they should probably fix, the options for chips. Other than that it’s all good!
Needs work 3/5
I have used the app a few times to order and had issues today with the pick up time. I chose 12:30 and my receipt stated 10:25. A coworker had the same problem earlier today. Also there is no place to add coupons. I would have liked to save money along with the convenience of ordering lunch during my break.
Pretty good app 4/5
Would be better if it was possible to order soup
WORST STABILITY 1/5
I never thought I could find a worse app than Snapchat when it came to stability. It says no stores available in the entire US continent every time I try to order. What’s the point of having an app that makes it “easy and accessible” to order but I can’t even order. Obviously this is a glitch bc there’s subways everywhere but it’s such a crucial factor. I can’t even order. There’s no point in downloading this app. Every time I download I’m quickly reminded why I delete every time. Hit or miss with this one. Typically miss.
Pretty handy 4/5
A little confusing when you do not use it often.
Since your last update to terms and conds 4/5
So, the login button appears to be fixed. The flow of the app takes a little getting used to. Such as adding veggies etc. but I’m not as savvy as I should be on apps. Ordering ahead is great.
Great job! 5/5
I really like the attitude of the ladies that work there, they are friendly and helpful, they keep the store well stocked and clean!
Have tried for months to get into app. It keeps going back to sign in page. Contacted the app folks, but no answer.
Getting around the app can be confusing and pricing on final order is very odd; looks like I pay an additional $2.50 for the ‘meal’ , which is more than items separately and in fact is included in sand which price; then the end I find there is a discount!!!!
Problem fixed 3/5
I was unable to sign in, but it’s fixed now.
No longer works 1/5
This app no longer works at all. I cannot login via the app. I get an error message that says “Invalid Password”. I thought maybe the password was actually incorrect so I hit the “Reset Password” link. It said it sent me a code to my email. So, I went to my email, copied the code and returned to the app. However, upon returning to the app, the app reset to the main screen and no longer gave me the option to enter the code to reset my password. I tried it 3 times, and every time I return to the app, it resets to the main page and there is no way to enter the code. Finally, I decided to try the website. Interesting thing is that I could login to be website with the same credentials I tried in the app. It’s been 2 weeks and I still cannot login. I sent a feedback email and got no response and the problem hasn’t been fixed yet.
Love it 5/5
Love ordering over the app saves time and team at S. Slappey (Albany, GA) are always great to me. The best.
This app is terrible! I can never order anything from it because of some stupid error message..
Better than it used to be 4/5
By Pigly Wigly
You still can't choose bread type. It still randomly crashes and you need really good connectivity, but otherwise I love it!
Trouble with finding my store 3/5
Have had trouble choosing my subway, also have had about 3 instances where it wouldn’t process my payment. Told me to connect to WiFi, etc.
Why Not List All Ingredients for Clicking? 3/5
I cannot choose Multi-Grain Flatbread
I cannot choose Buffalo Sauce
As someone who went to school for programming, I don't understand why it's so difficult for some companies, such as yourselves, to make a decent app. Stop relying on interns.
Great Especially If Your Always On The Go 5/5
By Johnny Curve74
No complaints here
Won’t work 1/5
Signed after a long time. DL again and login unknown error. Impossible to use.
Easy App 4/5
Easy to work through when ordering. Just hope they’re able to update fully with more selections of chips etc.
Wa Wa... No order times available 1/5
After you spend time making a custom order you get a “Currently no pick up times available”. So yea, didn’t work. Too bad sounded like a good idea!
No good deals 2/5
I get better deals in the mail and can’t use them in the app, So the app is useless for this reason.
McDonald’s, pizza, and Dunkin’ donuts have incredible deals on their apps, won’t be using this.
Cards I added don’t show my points balance and I cannot add my recent receipt to a cards points. I just don’t get this app at all.
Gift cards?? 2/5
By Hannah LC
Why aren’t gift cards stackable?? I want to use multiple gift cards for a big order but it doesn’t let me!
edit: No that’s not good enough. fix your app.
Easy to use 5/5
Wonderful app! No complications!
Only con 5/5
Sometimes the app displays the message “error”
Not able to accept coupons 4/5
By Evil Apple Nikki 2015
I wish I could scan in coupons.
My husband is picking up the food, but I placed the order and I have the coupons.
Your app doesn’t work 1/5
I wanted subway so I downloaded the app. I can’t even log in. I created the account and when I try to log in, it clicks forgot password. I click at the very top of the green log in bottom and still clicks forgot password. Every where I click sends me to FORGOT PASSWORD
An annoying app. Place your order with caution!!! 1/5
Several times it selects a location that is not the closest location to you when an order is placed, money is the debited, and no way to get your order. There should be a prompt to confirm the location, it’s proximity and if the store is open before accepting an order. Orders are taken when stores are actually closed. This is a serious flaw that needs to be fixed!!! I still have money outstanding for orders taken that have not been honored as a result of this.
Very convenient! 4/5
The more you use the app the better it gets. I really liked the original version so it took so getting used to. Crashes more than the original app, but for the most part it’s really really good and makes my life way easy - I’m a very busy mom!
It forced me to sign out and now I can't sign back in.
It won’t even let me sign in 1/5
By Official Bird Nerd
I just got this app and it won’t let me even sign in. It takes me straight to the change your password page. I tried deleting it and reinstalling, I even tried changing my password but it still doesn’t work. I can’t even use the app this is ridiculous. I wish they would do something about this but now reading all of the comments it seems that the company doesn’t care.
Tried login after creating account.It just brings me back to reset password page ....bad design
i did not forget my password 1/5
this app is terrible. i've attempted to sign up
with 2 separate emails and every time i try to log in it redirects me to a link saying "forgot your password" and forces me to reset the password, which i've done 3 times and every time i log in, same thing. I DID NOT FORGET MY PASSWORD. i was told to download the app by my local
subway so i can get coupons grrrr
This app blows 1/5
Can’t even log into the app it keeps making me reset my password.
App team drunk at the wheel 1/5
Rarely you can get this app to work. If you can get it to work, an “update” will soon come that breaks it again. Currently, the “update” erased my user name and password. The mechanism for recovering your password is broken. Deleting app, too many hours of my life lost. Great idea, terrible implementation.
Figure it out 1/5
This app is absolutely the worst app on the market all it does it crash! Congrats on making the worst app in history!
Good but could be Great 4/5
5 Stars if i can remove items like Bacon, pepperoni or ham and/or Customize the
Meat selection , Like a Turkey, Roast Beef & Corned Beef Combo
I just wanted to order a sandwich ahead of time and be quick but I guess its a thirty minute process of bs because even though I was 100% tapping on login(after it made me change my password after just creating an account) it kept trying to make me do it again.