Works well - sometimes 2/5
I enjoy placing and saving my favorite orders from this app. Usually in about 15 minutes I can drive through and pick up my order, already paid for.
But so far it seems about one out of every two (or three) orders is not received by the store, or the payment is not received by the store, or the order just came in about the time I pull into the drive-through and have a 10 minute wait for the sub.
Last week, I was double charged for the sub when the store informed me that my PayPal payment had not gone through and I needed to pay them cash, then I got home and got an email from PayPal saying I had paid for the sub twice.
In all fairness the people in the store are very nice, and the manager fixed it in the register, put together a cash refund and left it in the store in an envelope with my name on it so I could pick it up.
No fault of the subway restaurant, but they’re ordering system is not ready for prime time.
As a sidenote: I have only use this app in conjunction with one particular subway where I live. On many other visits to this SUBWAY® their Internet has been down, resulting in their inability to except credit cards or debit cards for payment, so that may have something to do with the problems I have with them. Either way if subway is going to run an app, they should be a bit better organized.
Fixes needed 3/5
By Hunch civic
You can’t make anything a meal, the button doesn’t work and you can’t even order a side of chips. Is this going to be fixed?
Fix it 2/5
I’m not under 18 and I only able to pay cash in person, I get frustrated because I would be hungry and angry because I don’t have no credit cards or anything!!! IM SURE PEOPLE that does not want money or anything from their debit card, PayPal, or credit card!!!!!!! Please I need this to fix because I’d be giving 5 star if it allows to pay CASH in person
Slow Response 1/5
Consistently slow response and hangs between screens.
Gets the Job Done well 4/5
App has shown steady improvement.works well now.
Love anything that saves time!!!! 4/5
By Must Love Puzzles311
Enjoy the app, and love walking in and just picking up my sandwich when there’s a giant line! However I would love to be able to choose items on only 1/2 of the sandwich when ordering to split one instead of having to order them separately, but over all, apps convenient and user friendly!
Very easy to use! 5/5
I love ordering from the app and not having to give detailed instructions to my husband when he goes to the restaurant to pick up subs to go. 😀
Continues to show “error” 3/5
When I’m trying to check my “recent activity,” trying to enter receipt info when I forgot to scan my app, and trying to see my reward status, it continues showing an unknown error. Since it has been happening continually recently, I haven’t been going to subway.
Could you please add passbook support? 2/5
By Danielle Pan
Great app, just would love the convenience of passbook support. I already have other rewards cards/QR codes inside my Apple wallet.
Works well 5/5
It does everything I need it to do. Scans easily at the register, offers deals or discounts, and lets me order ahead. Definitely a five start fast food app.
Fresh Mozzarella is $99.00 dollars!!!
Convenient, let’s you order what you want easily!!
Works great 5/5
Really easy to use very convenient and works great!!! Five stars!!
By Spam Blocker
Great and easy!
Great app. Intuitive and easy to use! Works great for me.
By pcr lunch
Not all options are available on app that store carries.
APP doesn’t work...disappointed! 1/5
From the beginning I couldn’t get this app to work correctly and so I deleted it, it keeps popping back up on my phone like a ghost, now I can’t seem to get rid of it or use it. I think this app needs a lot of updates and/or fixes. Disappointed!!!!!!
Very Convenient 5/5
Like being able to order ahead of time.
This is my first time using app to order. It was pretty easy.
App issues 5/5
The staff is very nice but I ordered cookies and went to pick up my meal and it did not show on their receipt so I had to open my app and show them that I did in fact order the cookies.
Also you need to update the new items available
Wayyyyyy better 5/5
By Pornstar_great suck_and bang
This new subway app is soooo much better than the last one they have
It’s been improving, but I’ve noticed a issue 4/5
Ap works fairly well, although I’ve noticed not everything has been available.
Example. Every store I have ever been to has had provolone cheese. Unless it’s been recently added. It isn’t an option on the ap. And the stores I have ordered from definitely have it.
Another example is to have a bread choice as 2nd or 3rd option. I ordered and when getting order picked up they were out, so an employee chose what bread, which happened to be my least likely to get. There should be a backup option so if this happens the employees have a direction to go.
If I wasn’t in a rush I would have denied the order.
Just a few thoughts, keep up the great work!
Oh and teach the cashiers to get you your points, I’ve no less then a dozen missed purchases because they didn’t know how to do it. And didn’t care after the fact.
If in future and clients miss point and still have his recítese of the purchase that have code enter give the tokens you missed
Love it!! 5/5
By Frankie G.
Junky app 2/5
The thing gets stuck on the payment window and you can’t get out! Very disappointed.
So far so good 4/5
Used the app a few times now. The only complaint you cannot choose a different size fountain drink and not all drink and chip options are available. Maybe because different locations have different options.🤷♀️
So easy 5/5
Love Subway app! It’s really friendly and easy.
The app is handy, just confusing to operate.
Crashes when I want to pay 1/5
Also only shows one restaurant but then a map so you actually have to know geographically where you're going unlike every other place that just has a list with addresses. Either way, useless. Can't pay, can't order.
Love subs 5/5
App is easy to use and I love putting in whatever I want! Then it’s ready for pick up and there is no wait! This is great for ordering for the office!
Needs a fully customizable sandwich 3/5
Needs a fully customizable sandwich section so you can make what you want without any requirements.
Meal flaw 3/5
At certain stores when I try to select “make it a meal” I am unable to select a fountain drink option and am having to pay .20 cents extra for a bottled drink.
I couldn’t figure out how to buy a foot long... I’m pretty sure this app makes you order a 6 inch because I tried several times...
Awesome for online ordering
Second failed attempt to register 1/5
Just now I tried for the second time to register with the subway app but could not. Meanwhile you have my personal information. You win. I lose! Please hire REAL app developers, not your kids or your grandkids to write the code for the app in exchange for a promise to take them to Disneyland.
Makes errands easy 5/5
By Plenty of gifs
Easy to use. Makes my commute between errands much faster. No complaints. Helps to have an awesome Subway along the way also.
Forget It! 1/5
I downloaded app and I’m trying to sign up, as required. When creating my account, It rejects every single password I try to create, saying they don’t match each other (when it asks you to retype password). They do match! I’ve tried about 5 times. Forget it.
No lines 5/5
I love walking up to pick up location and passing the line...
Really useful but one tweak 4/5
I can’t order a kids meal and it freezes up sometimes if the rewards on there are no longer active very annoying.
Also let the public know that mobile ordering you get discount line the $5 ham and cold cut foot longs.
Employees can’t use it 1/5
The app was easy to use. The employees however don’t know how to use it on their end. I ordered a salad and they called to tell me that the were out of lettuce. I asked them to cancel my order. They said they couldn’t cancel it that it had to be cancelled on the app by me. When I did that it popped up to call the store to cancel so I did. They again told me they could not cancel the order or refund me. I asked if I could get a sandwich instead and they said no that it would mess up their inventory. I guess taking my $12 and giving me nothing doesn’t mess with their inventory?? The manager is the one who told me all of this. Obviously they need training on usage of the app on the front and back end. Also s crash course in customer service! I had to walk out of the store without resolution because they were so hateful!
Yes great food,,Thanks for my Subway Tokens! On my way to Earning Free subs
By Toco Bell 4 the win
The app started out great and I would order from it all the time, but after you apply one gift card reward to your order, you will not be able to use the app anymore. It says the reward is expired; however, the button to remove the reward does not work. TOCO BELL HERE I COME!
From bad to worse.. 1/5
Location settings are disabled for this app, and yet the app can still tell me how far away i am from the closest store? This is not based on wifi, nor crowd sourced...can the app bypass ios settings preferences?
Update - Subway Support claims they can not reproduce the issue.....update the app and contact them. That will just waste more time.
It is pretty simple - location settings are turned off and the app should not be showing me near by stores. Better still, I was in a new location so nothing in the cache or history. @Apple ~ wouldn't this be a violation of ToS?
This update is so bad it motivated me to write this review.
1) Forced to delete the old app and reinstall (update function was not working)That is not how app updates generally work...but so be it. Figured it couldn't get worse than it already was. Well, time to lower your expectations. Had to then re-enter all the credentials etc.
2) STILL unable to manage Subway Points in the app..years later...still not there. Who are the product owners managing these features? Terrible decision makers.
3) The app is now so confusing, as you get forced into different areas and you need to hunt around to find what you need.
4) No way to contact Subway through the app. Buried inside FAQ, it states you can subway using the cm Contact Us menu item in the left hand off screen menu - but guess what? It does not exist (who the hell is QAing these things?)
5) Want to add a subway gift card - which appears to be a supported function. Nope..not working.
Probably one if the worst ios apps for any chain I have seen to date, and Subway had been at this for a while now.
Part of me thinks this is by design. When you have no way to manage points easily, less point redemption. No easily available contact info means less customer contact...terrible app all around.
By 1963$$ butterfly
I love the sub way app and we all live the food
By Mama beãr
I am very disappointed that there isn’t an option to pay in cash when you pick it up. Other than that I was impressed. It was easy to make the order but didn’t complete it as we were planning to pay in cash when we picked it up. Called in the order instead.
I wish 4/5
I wish I could order the salt and vinegar chips and tea from the app. It’s too limited on the side and drink choices.
You can’t order more than 6 subs, I have a big family so there is no point for the app.
Love this app 5/5
By Rainy day gal
Easy to use. Can customize sandwich and pay ahead of time. Very convenient. Love it.
Subway app fail 1/5
By Nick wwwwww
Wouldn’t let me add a valid card. Couldn’t use the app because of it.
App does not translate every ingredient to the workers. Ordered new southwest chicken club and got only chicken and cheese with toppings. No bacon and no guacamole which is part of the upgraded charge on the sub. I basically got a basic sub when I paid for a specialty and It’s no use calling and speaking with the employees because the print out for the order doesn’t show everything. The app is a terrible middle man I will only order inside from now on