It’s okay 2/5
By Brittany0000001
I like the idea of this app, but I cannot seem to save a payment method on it, so I can never online order! That’s a bummer. However, the scanner part always loads so I can get my points.
Ridic that it always requires an update 2/5
By EBayJK
Great app but every time they update the app, you’re required to install the latest and greatest to order. Not all updates can be critical. Chill on the required updates.
Messy app 1/5
By Mjb265
This app is so busy it is hard to see what you need to click. I use apps to order food to make sure my order is accurate and ready when I arrive because I am a caregiver for a disabled wife and son. Time is important. Because the app is so unintuitive and takes too much time to use, I usually choose to pay more at Jimmy Johns because the app is easy.
Fun swipe left and right to add or remove is great for a video game or social net apps but I want fast and this app is just messy. It’s too bad because I like Subway better. So does my family. I just don’t have time to screw around with with the app.
Online Coupons 4/5
By AlejaM19
I like the app, I just wish it would have coupon offers like the ones you receive in the mail.
Subway app 5/5
By Cheetu1984
Convenient and easy to use
App isn’t stable, lags & crashes 1/5
By Cricketeers
Takes longer to do an order on the app than waiting in line at the store
Frustrated 2/5
By Brittany_F
I submitted my whole order and then got an error notification. It erased my whole order. So frustrating.
Inoperable app of errors 1/5
By Matt.merrill
The app let me sign up, then became an app or errors. I think it is the slowest responding app I’ve used in a long time. Each switch of section of the app took almost a full minute to complete (a pleasant loading screen though). We decided not to order from subway for lunch today and go somewhere else instead.
Steps:
• Installed the app v11.1.0
• Signed up for an account (Usually when there is a new account created for a service, the service sends a verification email is sent, but I did not receive one. Do not know if Subway simply does not send verification emails or what.)
• Selected a sandwich and customized it without issue (except for not being able to change the bread without removing the entire sandwich and starting over—hopefully a small oversight that will be fixed in a future update).
• Added the sandwich to the bag—resulted in a dialog “There was an issue with your order. Please try again.”
• Tried again with the same result.
• I closed the app and opened it to find two sandwiches were actually added to the bag successfully.
• Removed the duplicate sandwich and got the same error as above.
• Closed the app and restarted my phone.
• I turned WiFi off and tried with cellular data (probably my local internet went out. Turned out no it did not, internet is blazing for other apps etc.).
• I tried to add a second sandwich—same error.
• Closed the app and opened to find it had added to the bag.
• Added a cookie—same error.
• Now 30 mins into placing a Subway order on the Subway app I’m done.
• I close the app and open it several more times, every time I go to the bag I encounter the same error as above.
• I turned WiFi back on and friend a couple more times, still the same error.
Review posted over WiFi without any trouble at all.
Unfortunately I don’t have time to contact support and help troubleshoot anymore than the details I included in this post.
Horrible app 2/5
By Mavshish
Most of the times once you finish the customizing the order and are ready to place it, it says “There was an issue with your order. Try again.” Keeps repeating the message.
Badly needs bugs fixed 1/5
By DenysIII
I can’t even use this app because it had so many error messages
Doesn’t work 1/5
By mjpierson
Every time I try to order a sandwich it will not add to bag. Complete waste of effort.
Good app but no way to apply coupons. 3/5
By RahulC
Good app but no way to apply coupons.
Convenient! 5/5
By ToriHtown
This app makes it easy to place my order and pay for it. I save time when ever I pick up my purchase.
Good app but.... 4/5
By DCanadian87
Need support for apple wallet. I’d like to add subway to my apple wallet instead of having to go inside the app each time to get the bar code. Thank you.
Super Easy 5/5
By Mepfdalag
I love it! Super easy to use. 99% accuracy
Easy to use 5/5
By Kimei2
So far easy to use
Create Your Own 1/5
By Traveling Entertainment
I like being able to preorder but the app or website does not allow you to just ‘start from scratch’. You have to pick a sub you don’t want, remove everything off of it that you don’t want and then add what you really do. Time consuming and possibly not worth the time!!
Bad support for updates 1/5
By Wethole
The app used to work fine but ever since the latest apple update 12.2 it won’t even go past the subway loading screen, their development team is complete trash if they can’t even keep up with simple updates to keep their app working.
This App Is Amazing 😭 5/5
By Becky276109
It makes it easier to order any sandwich you want. Even if you’re on your way or heading out you can pick and choose which location you want and when. It also gives you rewards for using the app. Strongly recommend
Great design, unfinished implementation 4/5
By dancelikedarunia
Good flow. No obvious bugs. But navigation is a bit sticky (hard to go back and forth between views). Swipe gestures would be very helpful with this. Also buttons are sometimes unresponsive, I just had to click them several times before anything noticably changes.
Subway App 5/5
By Low Flight
Very convenient way to order so that the order is ready upon arrival. The app is very thorough with flexible payment options. The Subway app is first class, just like their healthy menu.
This app is laughable 1/5
By GIJEFF69
It used to work just fine. But now I get kicked off EVERY time I go back to use it and now it won’t even load.
I guess Subway doesn’t want my business anymore.......
App 4/5
By Mrs. OLG
For mobile ordering & paying is convenient, but I wish I could order soup on the app as well. Doesn’t make sense to not be able to order everything that is available in the restaurant.
Star 5/5
By star91234
Pretty easy to maneuver, I only wish you could get Gatorade. They always have Gatorade at my subway
Easy to use 5/5
By Ibanez165
Nice rewards and incentives. Wish there was an option to pay cash at the store though. That’d be convenient.
Easy to use except 4/5
By Kelso888544
Good app easy to use and find what I want unless I want to add more to the order it's just not really hope you think it would be.
Subway App 5/5
By Scott Lujan
Very easy to set up very easy to use. there’s a space for you to put special instructions if you need to.
Can’t use the App 1/5
By Bigfiver
I’ve been using the app for some time now, and went to use it today but it won’t get past the Subway symbol. I’ve deleted and reloaded it twice. I have rewards on it that I (of course) can’t use as a result. Part of what kept me coming back more often was the rewards program, but if this isn’t fixed soon I’ll be going elsewhere.
Love Subway. Hate the app! 2/5
By TheTVMaven
I have been double charged on more than one occasion. One employee insisted on charging, even though I paid with PayPal. Sides like chips, cookies, etc. we’re not bagged with the order - one employee simply didn’t fill the order because he claimed that he didn’t know how to make the sandwich!
Ideally this works well when the system is working like it should and employees are trained properly. I will discontinue this for now, as I am losing too much money and time with this method.
The worst 1/5
By EngineerEagan
Worst app, so on a tuna sub I get 3 bread options? This is horrible when wanting to add more or change things. Please make a build your own sub feature.
Can’t change size after selecting sandwich 3/5
By Moni5q
Would have liked to change to footling without starting over. At first couldn’t find where to add cheese. Otherwise great.
Simplifying 5/5
By RasMD
Ordering on the app is very easy. My only constructive criticism is that sandwich makers should always look at the instructions that clients entered. It even prints out at the top of the receipt to make it easy for them to see. Not sure why this is ignored at certain locations
Can’t Order Soup 3/5
By ~*Reviews*~
I love the Subway Cheesy Broccoli soup, but there’s no way to order it with your meal in the app and I don’t have time to stand in line and wait to just order a cup of soup. Everyone loves a good soup and sandwich combo so what the heck?
App app hooray 5/5
By Reddog8512
Works great! I order, drive to the store, pre-pay with visa. On my way. Love it. Use it at least once a week
Great 5/5
By gballslaur
This is a genius idea that makes it so quick and easy to get a sub during the lunch time rush! Love it.
Can’t Log In 1/5
By Phearing
Downloaded and setup user/pw. However it is just stuck trying to sign in or load. I have verified that I can log in on desktop PC. I have deleted and reinstalled several times to no avail. Please fix developers!
Tried to use it. Couldn’t get signed in. 1/5
By BradFelix3566
Seems like this isn’t a really thought out app. It gets confused when trying to go from the website account to the app account. I failed to get past the login password reset process and gave up.
Easy 5/5
By Lord Mabe
Fastest way to eat
Won’t log me in 1/5
By Agasavana
Been trying to use the app for about 2 months now and it’s not letting me log in. Just constantly loading. It needs an update. This was never an issue before.
convenient 5/5
By MadiDvs
live close by and can just pick up sandwiches. very cont.
Simple 5/5
By VictorRez
Cool Layout, easy to navigate.
Best app 5/5
By kwals25
This app saves time for those who are on time crunches
Keeps losing account information 2/5
By Clixnix
I tried to order from the app today but it must have logged me out since I last used it. This has happened in the past and at the time it was suggested that I uninstall it and reinstall it as the data probably had become corrupted. It worked that time. No go this time. Even entering the correct credentials which are valid does not work. They work fine on the website. So the issue is not the credentials. It is annoying to discover I can’t order ahead of time now. I don’t memorize most app credentials because there are too many so it is important an app keep my credentials so I can use it when I am away from home.
Bad 1/5
By IG4438
Won’t accept my password when it conforms to he requirements. Couldn’t be worse.
AWFUL 1/5
By kxtxlyn
This app won’t even let me link my card to it. I’ve been able to link my card to EVERY single other food app. Fed up with it and deleting.
Deleted the App 1/5
By Hercules16
I deleted this app as it would log me out routinely and I’d have to find the same subway I use weekly every time. Small problems, but nerve wracking when checking out. I even got suspended cuz I put another order on it. Too much trouble to save a dollar here and there.
Doesn’t work 1/5
By GeekyGirl007
App just sits at loading screen. Been doing this for several months. Still doing it after most recent update. This happened on my iPhone 6 and is still doing it on my iPhone XS Max.
Finding a Subway 1/5
By AliciaCM
I have been trying to use the app to order in Burlington, Vermont and is telling me that there is no Subways in Vermont 😳 when I have two down the street from my house.
Well done! 5/5
By snazitup
I’m a developer myself; a lot of times apps for restaurants aren’t that intuitive; this app is done extremely well. Good job guys!
