App has been down for a week. No resolution froma. Company that takes so much. Wish i had epass
Pathetic app pull from App Store 1/5
Every time I login I get errors.
Updated my username to include numbers as directed by the app and now I can’t sign in anymore.
Your IT department is obviously full of clueless people who don’t know how to do their jobs.
Pull the app from the App Store if it’s going to be this shoddily programmed.
High school students could do better.
Not a fan of the new design 1/5
Hopefully it gets better and less buggy but I’m not liking it. Old design and interface was much better.
This app does not work anymore 1/5
It keeps telling me can’t connect to server when clearly my internet on my phone works fine for every other app. How am I suppose to pay for my sunpass now?... can’t believe they would do this to their customers.
App is garbage 1/5
By Garrett Lexell
•It’s June 2018, this app isn’t configured for iPhone X
•I tried accessing my account, it said I don’t have an account that corresponds to my transponder. Where are you getting my money from, SunPass?
•Most features don’t work and ask you to call their hotline, which isn’t available 24/7 and also defeats the purpose of an app.
Overall, this app is pointless. An ugly app with no function. Thank you, SunPass! Keep reminding us why we don’t like you :)
By Lola Rosario
This app won’t let me login in . It use to work great now they updated it and it doesn’t work smh !!!!
Worst app ever 1/5
Why try to fix a problem with the app when there wasn’t any now I can’t even add a debit card because it gives you no expiration year option when I add a bank account it doesn’t let you confirm it to add. Piece of junk
Will no work 1/5
By jack magnet
Worked fine until the last update now will not open says I do not have internet access but I do. Why did you try to fix something that worked fine?
Useless after last update 1/5
It’s useless now after the last update won’t start on my IPhone X - reinstallation didn’t help. Don’t bother.
Bring back the old! 1/5
Although dated, the old version was very functional. This new version is horrible and so slow the server times out. Completely useless. Too many clicks to get anywhere. The developers are obviously not roll customers.
Cero (0)? 1/5
Ahora no sirve con esta actualización además que me cerro la cuenta y el dinero en el aire. Se perdió toda la información pura estafa
What the hell Sunpass?? 1/5
You shut down for a week for "maintenance", came back and now the app is completely broken. It worked fine before. I've even updated to the new app and all it does is spin. I have no idea what my account balance is. Nor do I care, since you apparently don't either
Touch ID not working 1/5
Please up date the app and fix the Touch ID on iPhones.. I deleted this app two time and still have problems with the Touch ID
Did nobody check this before the update??? 1/5
So I’m 99.9% sure the issues that people are having are because they had the old app and upgraded. I have been going insane trying to get the new one to work - the ONLY way is to completely delete the old app. Completely. Then search and install the app from fresh again. Some app developer somewhere needs to be fired. BTW SUNPASS - isn’t this what we pay toll road fees for? To get an app that works?!?
This app worked perfectly fine for many years. Then they updated it recently and it is absolutely terrible. Constant errors, unresponsive menus, confusing logins. Just goes to show the worst thing imaginable is when the government tries to “fix” or “help” anything. Very disappointed.
Can log in on the website but not the app 1/5
App used to work updated the app now I can’t log in. I know I have the right information cause the same info works on he computer but not my app.
Worked perfectly and then an update came 1/5
I used the app instead of my PC until two weeks ago when it just stopped working. I deleted the app, reinstalled and still to date, I cannot get it to open past the SunPass main screen with the clock just spinning away.
They should have left it alone!
New interface 1/5
Your new interface is extremely buggy and has very poor scaling. Highly recommend releasing an update which brings us back to a user interface similar to the one that was actually oriented for mobile devices.
I'm all about change, but... 1/5
I love the idea of this new app, and I love change and innovation, however, I can't get a single thing to load on this new update.
It's taking me way longer than it should to change my address, change my payment type, and update my balance.
Maybe we'll have another update soon?
Bad, slow and waste of time 1/5
The worst application for a service that is awesome. I prefer the option from before to go online using my mobile and update all now I can’t not even go and manage my account using my mobile devise.. really bad!
Unable to load app 1/5
Once I updated, the app will not connect to the sunpass network or load any information.
If it ain’t broke, Don’t Fix ! 1/5
By Clee Com
Yes, it was absolutely perfect. I was able to do everything from the app, now all that is gone with their so called Update.😭😭
Why couldn’t you just leave it alone !
App don’t work 1/5
This whole month this app hast work at all. I don’t just give the app 1 star, I give the company entirely 1 Star, this is trash
Go back 1/5
The previous version was flawless and now this developer got paid for this awful version. I just can’t believe it
Not working 1/5
I can’t even log in! It keeps saying the my transponder can’t be found-online and in the app. Like seriously? How am I supposed to pay for the tolls? SunPass shouldn’t charge anyone since this has been down.
Worst App Ever! 1/5
Since they updated the app it is terrible. It keeps saying it is in maintenance. Or won’t log me in. I use to add funds as I was getting on the pike with the touch of a finger. What happened? Annoying!
Updated Version is Terrible 1/5
After downloading this app about a year ago and having no issues what so ever, someone decided it was time for an update. It took me over two hours to update my information and make a payment. I am so disappointed with the app that I have removed it from my phone because after all aren’t app about convenience? This app is far from convenient.
From Good to Worst 1/5
Previous App version was simple, user friendly, and fast. The latest redesigned one is slow, buggy and frustrating. App seems not even alpha tested. Bring back the old app.
I just downloaded this app because the online with my home computer doesn’t load after update. Well the app is worse. Tells me I am not connected to Internet. This is not good. I would give this no stars if I could.
By please fix sunpass
I never write reviews. But this app/website is horrible. All I’m trying to do is set up autopay and it’s like pulling teeth. App never has connection even on WiFi and the website has been down on maintenance since I’ve been alive. Fix it.
More like downgrade 1/5
I used to have no problems with the app before they decided to revamp and “upgrade” it and now it’s super slow and I can’t even activate new transponders because it’s unavailable at the moment. Seriously? Are they going to pay for my toll invoices since I can’t activate my transponders or what?
From useful to inoperable! 1/5
In my opinion, this app did not need a major update! The new version is laughable and if all the bugs are not fixed, I’ll have no choice but to delete it.
Touch ID doesn’t work, alerts are on a continuous loop and will not stop unless I leave the app, the images are overlapping, it will not save my login after checking in, and the splash screen when you open it stays up waaaaaaay to long.
It does work. 5/5
By Iphone 6 CD
After the update the app didn’t work for me, kept saying (no connection). I went the website and logged in and it had me add 2 more security questions and then it let me into my account. I closed out of the website and went straight to my app and it worked prefect. I’m thinking you have to add the new security questions before the app will work.
Nice job breaking the app! 1/5
Update: its now been over a week and the app is still not working. Are heads rolling yet at Turkey Lake or are these screw up move up state jobs?
So what did u people do for the last week except break the app? Seriously who takes a site down for a week for “System maintenance” then brings it back on line with the app completely non-functional? This is a fine example of incompetent I.T. work performance. Please resign and see if McDonalds is hiring.
App is trash 1/5
Havent been able to log on to my account for days because this app is literal garbage.
Updated app is pretty much worse thing ever made.
Latest update is awful 2/5
The previous versions used to work fine. This latest update is so slow. Takes forever for pages to load. Looking forward to a fix soon.
What a joke! 1/5
1985 internet technology. Time for an upgrade. Absolutely the worst app I have ever dealt with.
When unbroken, why fix it?! 1/5
I’ve been unable to add funds to my SunPass wallet because their current version is unstable.
Downloaded the app I entered all information and it won’t let me access anything!
CAN NOT GET TOUCH ID TO WORK 1/5
This app needs much more de-bugging. Needed multiple times just to complete the registration process and although the fingerprint image appears on my sign in page, it will not work. BTW all my other apps that use the fingerprint scan work just fine.
DO NOT WASTE YOUR TIME
Qué pasa conSunpass 1/5
Yo no se si está colapsada su página web estoy tratando hace días entrar y no puedo, llamo y te dejan hora esperando, y por último no sirve su app no se abre😡
What happened 1/5
After newest update (6/10/2018), the app continually gives a ‘cannot establish a network connection with the server, please check your internet connection’....internet connection is fine, app is not usable at this point.
What did you guys do to this app? It used to take 30 seconds to pay my tolls now it takes 30 minutes what is going on with you people? Bring back the old app please bring it back this is totally useless.
4.0.0? More like 0.0.0. 1/5
The current version of the app is basically a shell for the SunPass website, which would be ok if their website actually worked. It’s a major step backwards from the previous version, which just works, even if it didn’t have all of the bells and whistles the current one is supposed to have. Alerts won’t delete, balances and transactions don’t show... there’s no way to describe this update without using the word cluster.
No longer opens 1/5
By Luke Mijares
For some reason it is no longer working. It kept saying it has network connectivity issues. I deleted it and redownloaded but to no avail.
Hasn’t worked since updated 1/5
App hasn’t worked since the recent update. Very frustrating.
Adding a new card 1/5
This new app is really crappy you can’t add a new card to put more funds on your transponder and your website doesn’t work either. Really want the older site back.
Can’t even log in 2/5
By Yea !!!!!
I can’t even log in after the last update.
I can’t even get on. It keeps saying “can not establish network connect”. I CANNOT understand why FL uses this and not EZ Pass like every other state I’ve lived in.