Please Update 3/5
This app really needs an update, to be compatible within the newer iOS/iPhone
Poorly Designed 1/5
This app used to be much more efficient and useful, but the latest iteration is lacking. For some reason, the “Home” screen includes functions that you would need once (like registering a transponder), but not those that you need most frequently like adding funds. It also took me months to get my username and password straightened out. I’m not convinced that is completely settled.
Does This App Ever Work? 1/5
Possibly one of the most dysfunctional apps ever. Can’t check balances, can’t check activity, can’t sign in with user name, doesn’t recognize password. It’s almost not worth bothering with. The website isn’t much better.
No longer works 1/5
It’s sad and pathetic what happened to this app that once facilitated our lives for those of us who use SunPass. After an update a few months back the app has completely stopped working, you can’t login and even if you could you cannot make payments or check anything. The app is dead. To pay for anything or replenish you must make forth the effort to wait until you can use a computer/laptop.
cant use app is not working 1/5
By The game rocks
not working the app doesn't work
App is outdated 2/5
App doesn’t support iPhone X and appears to have a lag when selecting different options. App needs to be updated.
I can’t believe they still haven’t fixed this. Sometimes it opens, sometimes it doesn’t. Sometimes you can log in, most times you can’t.
It’s sad when an authority like this can’t get an app working. There are children who write apps more effectively!
Don’t waste your time! 1/5
This app does not work. My login works on the SunPass website but not on the app. The help desk does not acknowledge the problem.
Usuless...never works 1/5
By wolf Underground
Doesn't matter how much you try this crap app never works.
Not working 1/5
I won’t bother is sh......
Total frustration 1/5
By e-yuck, frustrating !!!!!
Would not allow me to register, even though I followed written directions. So what am I to do now? The transponder is useless to me, a total waste of money and time. Neither app or web page would help me.
Do Something 1/5
Having this app is crucial as we pay tolls, fees etc...
Please change the user experience it is awful.
Doesn’t work 1/5
Downloaded app two weeks ago and have been trying to use app and can’t get past login authentication failed.
What’s going on?... 1/5
This app hasn’t worked in over a year. Are y’all planning on updating it? It will not login when I put in my info; it will not authenticate. PLEASE HELP!!
App is STILL not working. 1/5
Still unable to log into the app. “Failure to load” for quite some time now. Hoping someone will eventually fix this. Sweet baby Jesus get it together guys.
Doesn’t work 1/5
I just created an account but can’t log in. It told me I had the wrong credentials. I reset my password and tried again but I still got the error. After a few tries my account was locked.
Works perfectly well. 5/5
Easily able to add/remove vehicles, check balance, change account details. Have not seen any of the problems written by others. iPhone X, T-Mobile
No working 1/5
No working! Never! Very bad!
Cannot log in 1/5
By Sofía DeLa Puente
After the last update it’s impossible to log in. It says “log in authentication failed”
I’ve tried to do everything, delete it and reinstall it but nothing works...
It's not just the app 1/5
Tried web site, tried the app, tried calling. Sun pass is doing everything to prevent me from adding car to transponder and pay for outstanding toll on a car that has a transponder in it.
Phones have shortest wait time of 56 minutes or just drop my call after stating the phone line has too many people holding.
Piece of junk app 1/5
The previus version was working well, I dont know why they replace it...and the new app or update is a piece junk...they dont tink about it.so the FL freeway or tolls are piece junk and now the app is piece junk too..they should b leason us. Tks FL sunpass and tolls administration for give us the whorst service.
By Gville Tom
I’ve never written an app review but I felt like I should review this one. It’s awful. No functionality. You can’t reload your SunPass. Why even have an app if you can’t reload your SunPass?
SunPass is a toll company. They’re too inept to take people’s money on an app!
Too complicated 1/5
Hardly works very complicated terrible app I wonder with all the money they collect they can’t upgrade their app
Almost excellent. 4/5
It seems we can do everything on the App that can be done online. However, Facial Recognition has not been implemented yet. They need to keep up with the latest technology.
Disastrous app 1/5
After the last update I tried it again. It just doesn’t work.
I can’t even get passed the introduction screen.
I gave up on it.
Useless App 1/5
Last update killed the app. Totally useless. Good work in destroying an application! It’s very clear that SunPass doesn’t read the reviews & could care less about the customers from whom they take so much.
Horrible service 1/5
By Ulysses 73
Horrible services, the App doesn’t work for months and they knowing and nothing happens.
Terrible app 1/5
Terrible app. Takes you out of the system and makes it hard to check available funds, etc. Terrible!!!
Doesn’t work 1/5
UNABLE TO LOGIN!
Not working 1/5
Bad, not working 😢😡
It doesn’t work 1/5
I’m unable to login since the app doesn’t seem to communicate with the server. I have no problems logging into the website proper, so it’s not my account. Please fix this!
Horrible website 1/5
This website has been such a horrible experience since the system upgrade. Let’s get some IT experts and put this problem to rest. Nothing works 👎
Absolutely horrible 1/5
I don’t even know where to begin. This app is by far the worst one I’ve ever had on my phone. Even after countless updates, it crashes and gives false information. The only reason I give it one star is because I’m forced to use it to check my account to avoid going directly to the website, which is another tragedy in itself.
Can’t add funds 1/5
By Paul Dum
Can’t add funds. Generic error given, cannot continue. Did you guys skip paying your developers American salaries so management could line their pockets?
Doesn’t work 1/5
This app is garbage. Considering how important sunpass is, it’s unbelievable that in this day and age they don’t have a proper app.
HATE IT 1/5
Every since the update the app has NEVER worked for me. I️ hate having to call in everytime I️ want to know my balance & to add money to my account.
Simply does not work in any way, shape or form - full stop!
Worst App of the world! 1/5
Always has a problem.
App Doesn’t Work 1/5
I have installed the app, uninstalled and reinstalled trying to get this to work. Every single time I get login issues which prevent me from accessing my account. I end up accessing my account through the web browser. Done trying for a while hoping they’ll get this figured out. It’s been an issue for quite a long time now though.
Unable to log in 1/5
Login Authentication error is the message I receive every time I try to log in. I have never been able to log in to my account on this app. Could someone please FIX this?!?!? I’m obviously not the only one having issues.....
Fix this app 1/5
The app worked 1 time and after it doesn’t bother to login, YOU BETTER LOOK INTO THIS ISSUE!!!
This app is rubbish 1/5
By David D.NYC
At the height of your tourism and travel season your app is failing. Can’t even log in. Humans get to space from your state. Your app developers can do better.
I can’t login, my account it’s locked,....still working, something is wrong with this application
This app is terrible. Please fix it.
Doesn't work 1/5
Bought a transponder on Ebay. I guess that that was my big mistake. Neither this app or the website would recognize the transponder or barcode. I don't know why the people who devised this system went out of their way to make it so difficult to use.
Spanish default 1/5
Download the app. Comes up in Spanish. Does not seem to be a way to convert the language to English.
Update for iPhone XS
The colors look nice, it’s all updated, but how the heck to your navigate? There are a lot of things to click but what real information does it give? No user friendly at all. Poor design!
No Biometrics 1/5
Can you PLEASE support Face ID and make the sun pass app fit the FULL resolution of the iPhone X yet? Like we have had the iPhone X for over a year and this app doesn’t even fill the entire screen nor does it use biometric Face ID.... ok that’s the end of my rant, go on with your day, and don’t download this app until they FIX it. Thanks for reading,
Sun Pass I hope you read this and actually fix the issues this app has. Also try and fix your password length glitch it’s annoying that the mobile and web versions of the app and desktop site allow for different password lengths.