Unable to login on app 1/5
No problem logging in on website but unable to login on app. See that this was an issue a month and a half ago as well and it seems no fix has been made.
A Complete Joke 1/5
This app is a complete waste of time, don’t even try. You will never get logged in even if you do good luck. Authentication keeps failing for me. If I could give zero stars then this would truly be it.
Error authorization failed 1/5
By Gigi La Flaca
The app was working fine before and these past few weeks it’s been giving me that error message and it won’t let me log on. I have to go in through my safari. This needs to be fixed.
Doesn’t work at all 1/5
As a developer I often find that I can be hyper-critical of apps, but my two year old daughter could build a better functioning app by just slapping some keys on a keyboard. This app doesn’t work at all. Nothing loads, none of the tabs work. There is no menu selection options. It’s just a white screen with a top bar and bottom bar. This is the most disgraceful app I have ever seen. Good job.
Why bother? It doesn’t work 1/5
With the non-mobile SunPass website, I thought the app would be the solution.
Nope. Can’t get past the user agreement. Why must I agree to the terms? I just want to use my pass.
By carlos boca
For some reason it’s not letting me login at all
To bad there isn’t a Zero ratting! 1/5
I am left to conclude that your app is totally useless. I have emailed. I have texted. I have repeatedly deleted and reinstalled this app and it still doesn’t work. It’s been a thorn and a most unpleasant experience.
I have no issues with logging in online and yet when I try loving in on your app it won’t authenticate my account, or better yet it just freezes.
Like many of the other complaints, I have done my due diligence in trying to resolve this issue now for almost 2 yrs.
I would not waste your time downloading this app.
I can’t login to the app 1/5
I can login to the website but never to the app
I’m deleting the app.. useless!!
App fails constantly. What a joke for FDOT. Come on gov, fix this mess called SunPass
Black hole of stupidity 1/5
If you want to spend the evening stressed and frustrated, this is the app for you. I can only imagine that the same people that send out unwarranted fee invoices also created this app. Instead of checking the account for the 1.00 fee they already have the funds for... they create, print, take the man power to envelope and mail unwarranted fee invoices. What a waste of taxpayer funds. All because someone doesn’t know or care to do their job.
Needs Updating 1/5
I never had a problem logging into my account when I had Touch ID. But now that I have Face ID. I keep getting locked out. I have my password saved so I know what it is, but it keeps locking me out. I used the website on my laptop and it’s fine but on the app it doesn’t work. Please update and add Face ID.
Login error 1/5
I can log in at the website, but not at the app. “Error, account not authorized”.
Waste of time.
Authentication error 1/5
Haven't been able to log in for 6 months on 2 different phones. Junk app!!!
The app is bad as their website and automated phone 1/5
By lil leroy
The system is always down when attempting to use the app. Their website is as big a joke as the app. And their automated phone system... worthless in getting me help on either of them. smh
Dumb app 1/5
App never works and never loads. Super pointless always saying connection failed try again
Just plain horrible 1/5
By Great Meli
Takes for ever to load, most of time it’s just a bunch of errors for no reason. Just plain incompetent
This app is absolute garbage. I haven’t been able to login to the app once but I can login online just fine. If I’m paying for toll fees, I should, at the very least, be able to login to the app.
Horrible app 1/5
Hasn’t gotten any better. Horrible app. Still have issues with my toll transactions being behind. Screw you Sunpass.
By Jaden LeGate
The absolute worst piece of garbage I have ever downloaded. Save yourself the anger and headache. You’ll have better luck with their website. Absolute trash. Functions as well as a potato with an extra chromosome. TRASH!!!
My head hurts... 1/5
Every time I’m forced to use this app. I get a headache. I don’t have to use this god awful app often thank god.. but when I do.. I’m forced to jump through hoops just to sign in.. First of all I’ve been using sun pass since 2001 and this app still says I don’t have a username. I hate this cause every time I have to update payment or my car info especially like when I’m stuck in a rental like now.... I’m forced to call the 1-800 number and be on hold for like a day.. why can’t I just get a simple link emailed to me. The whole point of the app is so you don’t have to deal with the call center.
Error authorization failed / Your account locked 1/5
Just downloaded the app , tried to log in with my username, then with my account number , both case I got “ Error Authorization Failed “
Then tried to log in on the website, I received a msg “ Your account locked “
Went back to the app , now I received the same msg like on the website “ Your Account Locked “
- iPhone XS Max / iOS 12.1.2
App is totally useless for me !
Don’t bother 1/5
I can never ever pay over the app 1/5
I don’t think even once it’s worked. I have to call to put money on my account.
Waste of Time 1/5
Don’t bother trying to get this app to work, because it probably won’t. It’s revealing that there are so many bad reviews, but considering the fact that it’s from the state of Florida, I’m not surprised. You get less than what you pay for when it comes to Florida. It doesn’t even deserve one star…
The app doesn’t work. This is aggravating.
I hate SunPass 1/5
Literally their app is just as horrible as they are. Honestly, SunPass is a scam and if you’re going to force me to pay to sit in traffic at least make sure your crappy app works so you can steal my money without wasting my time as well.
I can’t with it anymore. 1/5
I can’t. I can’t log in
Can’t save log in info
I can’t log in. How the blazes would you think I would know known my transponder number. You know what you don’t even know cause you keep asking every time I log in. Bloody hell!!!
What happened? 1/5
Can’t even select the line to enter my log in info. What did you guys do?
Very useful App to have on Florida roads but it has big glitches 2/5
So far, for the past 6 years, the app has allowed me to add new transponders, deactivate old ones, add new vehicles, deactivate vehicles, automatically top-up my balance via credit card, notify me of updates, accurately report my toll histories, and other services, FLAWLESSLY!!
NOW I cannot add or update my credit card information at all. So after $50 worth of toll road access I will be forced to use local roads....Really SunPass team!!!
Please fix this ASAP!
Negative 5* is more like it 1/5
By Genetic Amoeba
The app is garbage. The website is just as bad or even worse. I can’t put money on my account. Keeps giving me error messages online or in the app.
Sunpass is garbage. Their customer service is terrible. They should have never upgraded their system. Waste of money.
GARBAGE TOTAL GARBAGE
I’m able to put my password, but I’m not able to put my user,
Just like SunPass itself 1/5
The app doesn’t even open remove it and download it again app does not open high-quality stuff from SunPass
Error authorization failed 1/5
This has been going on with me for almost a year now. When I first encountered the error last year I chalked it up to site being down. However this year tried using the app again and got the same error. I can login to the website fine, but not the app. After several calls to sunpass and emails they have not been able to fix it. Initially got the runaround that the site might be down. But have been trying for two weeks now and the app still won’t let me log in. And I have received no follow up correspondence from their technical support if they Even have one.
Terrible App 1/5
Don’t waist your time. Don’t work. Customer Service doesn’t exist. Bad Bad Bad.
By Bob c Shaw
Did you even test your latest release? I have an IPhone X and your app asks for security questions, but gives no way to accept the questions.
I cannot login anymore in this app since last 2 updates. What are you doing people? Why is my login not authorized in the app when it is working OK on the web?
Very poor app need to IMPROVE BIG TIME 1/5
First it has to have face recognition to log in for iPhone users X and above. Second it needs to connect much faster to the server to get info on the balance or other info from your account. I’m sure you have people I can make it happen to improve your app.
Not working 1/5
App doesn’t load correctly. Can’t login or use it.
By News Room
I don’t know what they were thinking when they re-designed this app but it is absolutely horrible. There is no way to update your account information to put in credit card information it’s ridiculous. I have it on the phone. Waste of time.
Poor Screen Formatting & Usability 1/5
Since they upgraded to the new site format the app has been horrible. 1) iPhone X screen just got supported but still does not align the footer menu correctly. 2) FaceID is not supported, despite the fact it it is only accepting TouchID and they just upgraded their screen support for iPhone X. 3) App crashes 4) Notifications are now duplicating over and over again and will not delete
Slow and does NOT support faceid 1/5
Does not work with faceid to login so its back to typing it in which is irritating
Horrible and getting worse 1/5
I can’t believe they found a way to make this app worse. But they did...
As if the Suncoast/Veterans wasn’t bad enough to drive on, each update to the app makes it less functional. This version is downright impossible. Epic fail.
This is like back in the days of Web Apps before the App Store was available. The app is slow and It takes too many clicks to get to where want to be. The Tabs are right below the App Switcher which make it hard to select them . No Face ID!!, Face ID has been around almost two years now .
Pay someone to develop a good app you are making enough money or take this app off the App Store it’s not ready for prime time .
Don’t know who is checking the apps before they are released to the App Store but those people are to be blamed too, they are doing a terrible job .
There was a time when Apps in the App Store had to be at a certain standard guess those days are over . Apple is becoming their own enemy . Sad i’m a Died hard Fan and love this company so much .
Updated 4/27/19 and still buggy 2/5
Still asking for fingerprint or code, not able to use Face ID. My phone is the new iPhone 10 x, can’t use finger scanner, doesn’t have it. At least it’s taking advanced of full screen size. Second now it’s asking for new security question. Problem is I can only read the first few words on what they are asking such as “what is the name of first movie... “. Sounds like really bad questions too. Also when you log in why can’t it just give me the current balance without clicking a bunch of times in hidden menus to obtain that??? Most people log in to see balance at the moment.
No face recognition for iPhone X 2/5
By Dan Giao-Chi
With all claimed improvements for iPhone X, the essential feature (face recognition for log in) was ignored.
iPhone X 2/5
Case is on iPhone X does not work.
Missing features 1/5
The buttons are directly over the line to switch apps and doesn’t support Face ID
No Face ID then 1 star 1/5
It's really annoying that Face ID isn't supported yet considering the technology is over a year old. The strange thing is face ID worked on my old iPhone X but doesn't work on my wife's XS or my new XS Max