APP DOES NOT WORK-CANNOT LOG IN 1/5
By Rev Roop
Haven’t been able to log in using credentials confirmed with sunpass call center.
App is nothing more than an icon in my phone now. Useless.
Doesn’t work 1/5
Can’t login, nothing works. Certainly feels like something made by the government.
I don’t understand why they fix something that didn’t need fixing. I haven’t been able to use this app at all. The only way I have access to my account is by going to the website. So over this crap
Needs Major Update 1/5
By Dorrian Images
Unable to replenish your account. After entering all the payment info, it does not accept the payment and it displays an error message. Even online, I am not able to replenish my account. It has to be done by phone. Unbelievable! The state needs to get this fixed. It’s been like this for a long time now. I believe that they want to force everyone to use auto replenishing. I refuse to do this.
This app obviously was never tested 1/5
Years ago I was a software programmer and if I had released an application this bad I would’ve been fired. I can’t believe that somebody in the Sunpass organization actually has looked at this app on the phone and tried to use it. It took me nearly an hour to sign up and finally I only could get it to work as an anonymous signup. I am only using this app because I happen to be in Florida on vacation and we can’t use Ezpass here which is another joke.
I’m not sure why SunPass did an update on this app but they need to bring the old version back that one actually worked , what’s the point of an app that never works !!!
Horrible app doesn’t work not even to add funds to the account I guess the company haven’t fixed this so they can over charge when you don’t have more funds
Useless and Obsolete 1/5
Unable to login with the same credentials I use for the site. This app went from simple and functional to “fancier” and completely useless. On top of that, the app is already obsolete without the support for new iphone screen displays and face ID. Is been over a year now and no fix, which brings me to believe they aren’t planning on one.
Still not working 1/5
Just tried to log in it can’t authenticate in seconds like it didn’t even try. I don’t see why this wouldn’t be a priority with how many people pay things from their phones
How is it still not working 1/5
By john nikja
It has been almost a year and it’s still not working. Only in Florida will you go from something good to something terrible. I thought that a tax increase would help them fix this, but no, they used the money to fix the icon instead of the app functionality
Shocking How Bad It Is 1/5
By Big Scary
I can’t believe this app is even still allowed in the App Store. It literally doesn’t work at all. Won’t even let me sign into my account at all anymore. If I can’t use it on the go what’s the point. They should be ashamed that they don’t even care that it doesn’t work. Surprised the state hasn’t been sued yet for all of the double charges they have issued to customers and the lack of a working app for checking and adding funds. Don’t waste your time.
Can’t us it if you can’t login! 1/5
Cannot even login with same username and password that I use on website! Horrible app!
Trouble with app 1/5
By Di NY
Difficult to use. It took me several time to record a new recorder to my account. Then I tried to delete old credit card info and it would not respond
app still not working i’m guessing our toll dollars aren’t being put to fix this website just like they aren’t being used to fix our roads
Can’t even make an account 1/5
I bought a SunPass at the store and went home to make an account. Downloaded the app and it still isn’t working (weeks after I bought it). Very disappoint
Want an app that makes you want to die? Look no further. 1/5
This app doesn’t work half the time, takes literal minutes to load anything, and makes it a pain to give THEM money.
I suggest just getting an Epass cause if you download this app, you will lose days of your life.
Appt rating 1/5
By Fthomasfthomas @yahoo.com
Sunpass app 1/5
It stopped working after they updated it. I have been unable to login since. I have also tried to reach out to them. But no one called me back. I deleted the app and reinstalled it. But that did not fix the issue. I permanently deleted it today.
Absolutely useless 1/5
This app is absolutely useless. Why did you have to screw up a good product. Never had a problem before. It’s just crap now. Fix it.
Don’t waste your time...... 1/5
Absolute disgrace of an app. Is this is the best SunPass can offer in 2019 ?? Awkward to use. Not user friendly. Rarely works. If I could give it zero stars I would.
App not optimized for iPhone X 1/5
This app runs awfully bad on my iPhone X never tried on other devices tho
By L G R A
This app never worked well to begin with now it’s really not working
I made a payment through the app and was never added to my account but he did clear my bank this app is horrible
By Kate 31701
Can sign in fine from desk top but all attempts on the app show “user authentication error”.
Please add where I can sign in with Face ID
Unable to login 1/5
I second all the others who cannot login on the app. What a waste of time.
Face-ID not working on XS Max 2/5
I recently upgraded from the iPhone X to the XS Max, on the X the app is a solid 4 stars. But on the XS Max for some dumb reason Face ID doesn't work (it ask for device pass code instead of Face-ID) even though it works perfectly fine on my old iPhone X. Also the app seems to have become more sluggish after the last update. So for those two reasons I'm deducting 2 stars
Government app 1/5
Garbage. Can’t pay your toll. Just searches over and over. No error message, just garbage government software.
Cannot log in 1/5
By Søren JH
Whenever I try logging in, I get an “account not authorized” error. User name and password IS correct as the error changes to “not authenticated” if I type either wrong. Maybe related to me using an anonymous account? I need to do that as I live in Europe and my european address isn’t accepted. Log in at website works as intended.
Please Update 3/5
This app really needs an update, to be compatible within the newer iOS/iPhone
Poorly Designed 1/5
This app used to be much more efficient and useful, but the latest iteration is lacking. For some reason, the “Home” screen includes functions that you would need once (like registering a transponder), but not those that you need most frequently like adding funds. It also took me months to get my username and password straightened out. I’m not convinced that is completely settled.
Does This App Ever Work? 1/5
Possibly one of the most dysfunctional apps ever. Can’t check balances, can’t check activity, can’t sign in with user name, doesn’t recognize password. It’s almost not worth bothering with. The website isn’t much better.
No longer works 1/5
It’s sad and pathetic what happened to this app that once facilitated our lives for those of us who use SunPass. After an update a few months back the app has completely stopped working, you can’t login and even if you could you cannot make payments or check anything. The app is dead. To pay for anything or replenish you must make forth the effort to wait until you can use a computer/laptop.
cant use app is not working 1/5
By The game rocks
not working the app doesn't work
App is outdated 2/5
App doesn’t support iPhone X and appears to have a lag when selecting different options. App needs to be updated.
I can’t believe they still haven’t fixed this. Sometimes it opens, sometimes it doesn’t. Sometimes you can log in, most times you can’t.
It’s sad when an authority like this can’t get an app working. There are children who write apps more effectively!
Don’t waste your time! 1/5
This app does not work. My login works on the SunPass website but not on the app. The help desk does not acknowledge the problem.
Usuless...never works 1/5
By wolf Underground
Doesn't matter how much you try this crap app never works.
Not working 1/5
I won’t bother is sh......
Total frustration 1/5
By e-yuck, frustrating !!!!!
Would not allow me to register, even though I followed written directions. So what am I to do now? The transponder is useless to me, a total waste of money and time. Neither app or web page would help me.
Do Something 1/5
Having this app is crucial as we pay tolls, fees etc...
Please change the user experience it is awful.
Doesn’t work 1/5
Downloaded app two weeks ago and have been trying to use app and can’t get past login authentication failed.
What’s going on?... 1/5
This app hasn’t worked in over a year. Are y’all planning on updating it? It will not login when I put in my info; it will not authenticate. PLEASE HELP!!
App is STILL not working. 1/5
Still unable to log into the app. “Failure to load” for quite some time now. Hoping someone will eventually fix this. Sweet baby Jesus get it together guys.
Doesn’t work 1/5
I just created an account but can’t log in. It told me I had the wrong credentials. I reset my password and tried again but I still got the error. After a few tries my account was locked.
Works perfectly well. 5/5
Easily able to add/remove vehicles, check balance, change account details. Have not seen any of the problems written by others. iPhone X, T-Mobile
No working 1/5
No working! Never! Very bad!
Cannot log in 1/5
By Sofía DeLa Puente
After the last update it’s impossible to log in. It says “log in authentication failed”
I’ve tried to do everything, delete it and reinstall it but nothing works...
It's not just the app 1/5
Tried web site, tried the app, tried calling. Sun pass is doing everything to prevent me from adding car to transponder and pay for outstanding toll on a car that has a transponder in it.
Phones have shortest wait time of 56 minutes or just drop my call after stating the phone line has too many people holding.