I’m happy with this app 3/5
Man so many bad reviews LOL.
I agree that this app is not great in many areas. Yes it’s hard in some areas.
But I’ve been using this app right when it first came out and nothing new has happen LOL.
So the reason I enjoy or like this app, are that
I can add money into my account very easily. I can check my balance and from anywhere I’m at like Disney I can simply login and add funds.
back in the beging it was some dumb coupons.
we now have five vehicles from motorcycles to trucks and only one transponder. No need to buy another transponder just add the tag of each of the vehicles, is that simple. You can only add up to five vehicles any more requires a new account.
Oh it’s like pay by tag but at the sunpass price not the pay by tag price. As far as I know the pay by tag without a sunpass account will pay more per tolls.
Nevertheless this app could be better in many areas. Yet it’s simple in the areas I care about. So I would give it four to five stars but I think 3 is fair for now.
What a waste of time… 1/5
I bought a SunPass Pro at CVS and tried to activate it online using their website and the app. It forces me to have to order a transponder no matter that I already have one. No way to activate an already purchased transponder online.
Now I will have to waste god knows how much more of my time either in person or on the phone with the dunces who are responsible for this app (and website) to get ithe transponder activated.
The app was written and is supported by juveniles void of any logic and or common sense. The under 40 crowd today are as useless as it gets.
Not even close to intuitive! 1/5
By Al of Arabia
Took me a solid hour to establish an account and add a pre-purchased transponder. That is a ridiculous amount of time to waste.
Not easy Setup 1/5
By First timers can’t use Pro
I had purchased a Sunpass Pro from a local store, tried to activate that transponder and create a private account and was eventually forced to BUY another using the app.
I tried calling 1 (888) 865-5352 to get help and was left to fend for myself. I eventually had to purchase another Sunpass so I could create an account and lost an extra ≈$5 -
It’s really too much to lose but because it’s the fault of the app (and shortcomings of their “Contact Us” options) it made me go out of the way to write this amazing review.
I think the organization needs restructuring. I gave up on support. Wondering if reporting all my faults to the better business bureau will achieve anything.
Useless trash 1/5
Does not work.
Re download it 4/5
So I had downloaded the app and like many others hated it. To create an account it wants you to buy one. And they send it to you. When in fact you should just activate it and will then let you create an account. I believe they should also let the option of activating one in the create an account. But yes the app was unusable I was not able to get in not able to log fin and constantly given me problems that I decided to just delete it since it didn’t work. Was going to leave a 1 star. Then read the reviews and it confirmed it until I came acorde some good ones. So I redownloaded the app and so far it’s been working. So any one having problems I would say just delete and redownload it
Can’t even open the app 1/5
By ed sweed
C’mon, we know this is a government agency, so we don’t expect much coming out the gate…but you’d think one would be able to open the app at least. I gave it one star because I couldn’t give it ZERO. Get your “stuff” straight SUNPASS. Can’t even open the app.
Rental Car Use is Difficult 1/5
By Boston Brent II
One star as it is very difficult to add, manage (change return date and time), and delete rental cars. It’s 2023 folks, it should not be this hard.
So slow 1/5
This app is insanely slow, if it even successfully logs in. The app is horrible. On the other hand, using the sunpass website is quick and efficient! Use the website and not this app.
Never Works! 1/5
I downloaded this App in Dec ‘22, and it’s never worked! I bought a new car then bought a Sun Pass Pro transponder from CVS so I could take my new car on the tollway and pay for the tolls, but nothing! I thought it was because I was using data on my phone instead of Wifi, but even after I got home and on Wifi, it still failed to work. I couldn’t load my transponder on the App, my account, my username or password. I had to call customer service days later, wait for an hour on the phone, then activate the transponder over the phone. Now I have a bill in Feb ‘23 for the two times I went thru tolls with an unactivated transponder, and so I can’t even pay those bills thru the App. I wish someone would fix this technology. It seems the only thing working is the ability to send customers bills then force them to wait on hold for hours before they can pay them. Everyone can’t be wrong, it’s no wonder this App has barely 1 star!
Horrible App 1/5
By I am big rob g
Like many other reviews state. -not user friendly -can’t type transponder number in the app because it won’t allow you to type that many digits -scanned transponder number in using camera, gives error message -creating account you have to buy a new transponder or it won’t let you continue -totally ineffective app. Please just fire the developer and start from scratch! DO NOT DOWNLOAD, just use the web version to register.
BTW not sure why those that are giving 5 stars are saying “Not sure why there are so many 1 star reviews”. If you read just a few of the 1 star reviews; you should understand. We are clearly stating the issues we are experiencing.
Terrible & headache-worthy 1/5
I bought a transponder in Publix, have spent over an hour trying to activate it online and with this app. No success. I’m happy to see all the toll money FL makes going into designing such a properly functioning app and online payment system…
What a joke 1/5
Require people to pay you and give them the worst possible experience to do so. I’d be embarrassed if this was my app.
Continues to lockup 1/5
By Lifetime Fire Guy
You’d think a app that keeps money coming it would work better than this. Somebody needs to figure out what is wrong with this app
Worst app ever 1/5
Most frustrating process ever. Can’t create an account because it says I already linked my car to an account. No I didn’t. No auto fill so you have to type and type and 10 minutes later it won’t let you keep going. Start over. Go through same crap til you’re ready to commit Hari Kari. Might stop at the toll booth tomorrow, maybe they can help haha.
Pure Garbage App 1/5
Nothing more to say, simply embarrassing to Sun Pass.
2023 still garbage 1/5
No improvements, same problems, not able to talk with anyone at SunPass just AI which is no help. Sent email, got receipt response with “we are busy busy and will get to you when we are able”. Ready to file complaint with Florida Commissioner the product is so useless and request all toll payments back from inability to set up or use. Had to give at least 1 star to submit or it would be 0
no funciona 1/5
saludos. Que pasa que no está funcionando la app. Necesito recargar y no trabaja para ningún caso. Soluciones por favor.
Non Functional 1/5
By NASA Booster
This is the worst app I have ever downloaded from the App Store. Links do not work. Information is not kept. The state has a disaster product.
4 year old could write a better App 1/5
By SK Van2345
Worse App I have ever used. This was slammed into place so they could check a box and say they did it. Cannot navigate, graphics are overlapping and is slow to respond.
Horrible app 1/5
By jon rid
I wanted to replace the number plate and I didn’t succeed, then I was kicked out of the application and now it says that I need to score a new number, I’m calling and waiting for a conversation on the line for 2.5 hours, you are terrible
Don’t read to much into it… 5/5
Idk why/how there are so many 1 star reviews to this app. It’s literally used for checking your balance, adding funds, viewing transactions, filing disputes, paying tolls, and getting the transponder itself. It works, there’s little to no lead time, and I can see if my transponder is working lol. Get the app if you want or give in to the peer pressure. Up to you 🤷♂️👋
Hard to use! Cannot recover account with email. I have to remember my username or account number from years ago associated with my license plate. Any other app would use your email for recovery. So frustrating! Eventually signed up anonymously.
Unable to activate 1/5
Sun pass says you can activate with the app but you cannot. It makes you order a transponder.
It’s doesn’t work 1/5
Sunpass sure knows how to steal and mess with people. Phone line doesn’t work. App doesn’t work. Can’t pay or add money to the account, so they can keep charging full price. I swear! They are abusing their power and robbing civilians. Charging for every few miles.
Complicated, designed by drunk driver 1/5
Dreadful app. How did Apple allow this into the App Store. Buggy, random, ever changing menus and navigation. Landing a space shuttle would be simpler than adding a rental car. Junk.
Trash App… no surprises here, this is Florida 1/5
I am wondering why people are surprised at the quality of the app. When has Florida ever. Been a bastion of science and technology unless they import it? This is the Bible-belt folks
Never works. 1/5
Freezes on log in every single time I try to log in. Have to use the website manually.
Sit and spin 1/5
Doesn’t do anything but just spin.
Mister B 1/5
By MK Robbie
Your SunPass App on my Phone doesn’t work and you never fixed it ! I don’t understand why but it makes it difficult for all the Users to make any quick update because of this Issue!
Fix the problem or lose the Customers!….
Don’t bother 1/5
It just doesn’t work.
Not working 1/5
By Yene Konjyo
It had been fine for years. Now when I need to service the account. I can’t get in. I login and get an eternal spinner. The app never gives me anything useful after my login credentials.
Horrible app 1/5
It use to work fine. Now I haven't been able to use it in several months. And apparently nobody cares as when I update it, it still doesn't work.
Possibly the worst functioning app on the entire App Store 1/5
By J allen G
Won’t connect to the internet, won’t register a SunPass, won’t recognize the barcode of the SunPass they sent to me, won’t allow registration of the Sunpass Pro despite all barcodes/numbers being correct. Fire every developer, destroy the server, and start from scratch.
App works flawlessly. Better than the website itself. 5/5
All the naysayers deserve to sit in an EZPass office in NY for 3 hours. I’ve been using the SunPass app for a month now with 0 issues.
Very satisfied 5/5
I've had it for three years and the truth has worked wonders for me, I haven't had any kind of problem and when I say no kind of problem it's none, very happy and satisfied Thank you I love it
Not user friendly 1/5
If you don’t know your account number or username, good luck getting into your account. Not even an email option for recovery. Everything takes longer with this app. Customer service is not great. Copy and paste responses without actually trying to solve the issue. Can at least have an auto fill option.
Junk app 1/5
By Formula Mark
Not even worthy of a one star.Totally useless. This app is a big waste of time. Totally backwards. Very confusing.
Works fine! 5/5
By big boy man 232
I’ve seen a lot of people give negative reviews and I’m not too sure why? I was able to create my account. Add funds. And login! All just fine without a problem?
Unusable - would have gotten an ePass had I seen this first 1/5
The app really is terrible—it’s slow, half the buttons just act as redirectors to your browser anyway, and it rarely does what you want it to do. Ended up using my computer to activate my transponder (and that’s a whole other story).
Seriously, what another reviewer suggested: this app desperately needs a facelift—and by that I mean a redesign from the ground up. Praying I don’t need to use this app often once I get my account actually working.
App not responding 1/5
Since last year, I haven’t been able to do anything with the app. I can open it, but can’t click on anything even on website. What’s wrong with this website and app?
By d.a.n.c.i.n. still
I paid my DOT. Despite having a transponder. I bought a new transponder thinking perhaps it broke. Setting it up was torture. The website terrible. Customer service non existant. Now they are telling me I owe them after paying the bill online. Trying to reach them is a joke. Awful service
ZERO. STARS 1/5
DELETE THIS USELESS WAITING TO BE HACKED APP AND USE THE INTERNET. DISMAL PERFORMANCE AND LACKING ANY KIND OF USABILITY. ANOTHER FLORIDA FAILED PROGRAM.
Worst app ever! 1/5
Whoever is in charge of this app needs to get fired! This app rarely works! Always giving errors!
Won’t load 1/5
This app hasn’t worked in about a month now. Not even the new updates have fixed the issue. Terrible
You need to FIRE whoever made this. 1/5
App and website are complete trash. Click the link to register a transporter that you already have, and the link sends you to a lists of places that sell them.. I ALREADY OWN ONE. Click links and they go to pages that don’t exist. Phone number on website isn’t clickable to call..
I hired a guy from India to make my website for $75, and it works better than this trash.. do you not even test your work? Complete fail, your fired.
Urgent Update Required 1/5
The slower app on the entire world, the worst is that you are forced to use it. TERRIBLE