Good enough 4/5
By Walter burro
Meh... Za right.
The only reason I have this app is to check balances. Why is it down? Constantly? Usually, 75% of my time is spent opening the app to find it unavailable, then waste 5 minutes over the phone. Horrible job.
Very Happy New SunTrust Customer 5/5
I love this App, way easier and very user friendly. They are doing it right from the Banking and App site!
Good App, Terrible Mobile Check Deposit 3/5
I love the Suntrust App. But I hate the check deposit function on the app. It takes horrible pictures automatically and won’t even allow me to focus the camera before taking a picture. It takes me like 5 times to get a clear picture. Every other banking app I have has a “capture” button so you tell the app when to take the picture. Otherwise, it’s a great app.
Great app, but goes down a bit too often. 4/5
As long it’s online, I’m highly pleased with it.
Great App , Never has any issues! 5/5
I recently moved out of state and the closest suntrust is over 2 hours away and I’m still dedicated to the bank! Love the app and thank you for having mobile Deposits available , has made it easier for me to keep my suntrust account!
Touch ID disappeared?! 1/5
Suddenly the Touch ID access has disappeared.. please fix asap. And can we please lose the need for 5 clicks to get to the make a deposit screen? I’m not a fan of the current version, way too many taps to do what I need to do.
Please fix 1/5
Please fix the bugs. Half the time I try to check my account the app is unavailable. I have to call to find out my balance more than I’m able to access the app
Love the Suntrust app. Especially the mobile deposit.
Great Support 5/5
I’ve been a member for a number of years with highs and lows when speaking of financial liquidity. SunTrust didn’t shut me down because of my failures. I was able to rebound, thank God for blessings, but they were there for support and I’m grateful!!
Great App 5/5
By Just Nuts
Not only a great app but a great bank overall.
Love it 5/5
I love the app. Laid out well and easy to use. Thanks.
All of Suntrust’s Apps are terrible 1/5
Do you think that you could possible browse through other banking apps to see how you should get it done right? I get it, you are bankers, but you shouldn’t have groundskeepers developing your apps for you. Truly truly terrible.
Great App—Feature Request 5/5
By FL Runner
I use the app for mobile deposit all the time.
Would love to key in ‘Payee’ so that my monthly statements would show who the check was from!
Satisfied Customer 5/5
Great app readily available, safe and quick for transactions. Just wish they would come back to South Carolina Midlands!
Unfortunately, not a customer much longer... 5/5
Suntrust is closing all branches in WV. I already hate that there are no branches in downtown Charleston, no drive-thru ATMs and very few ATMs, period.
I hope I can find a new bank with a local presence that has an app and online banking as good as Suntrust.
Please update to fit iPhone X format 4/5
App is great other than the format doesn’t fit iPhone X screen correctly.
Love it 5/5
I can access my account whenever I want to check funds or reconcile my account. I love the mobile deposits and the easy use.
Great app minus mobile Deposit 4/5
This app is great. Now if it could just accept checks from my employer. It seems to work with other checks, but not with any from work.
It must have to do with the asterisk the check generating program puts behind the total. I always get “check does not match what you entered”, or something similar. BUT, the app requests me to verify the amounts do match and then submit. So every time I do - I’m instructed to go to a branch to complete deposit. Which defeats the main purpose of the app for me.
It would be great if the app accepted the manual confirmation and then flagged the transaction for a bank employee to verify before clearing funds to account. Even if it took an additional couple of days.
Otherwise, I find the app useful.
Super easy to manage accts
iPhone X 3/5
Good app but would like an iPhone X version. I don’t like having to put my password in every time I use it, and all because it’s not compatible with face recognition!
Love it 5/5
Convenient and works for me all the time. Love it, especially mobile deposits and the Touch ID to log in.
Awesome app 5/5
By charlie from DC
The SunTrust mobile app is awesome. What I like most about it is that SunTrust continues to improve it.
Nearly perfect 5/5
By I Am Iron Dan!
I’ve been using the SunTrust app for several years, and I found it to be very convenient. I like being able to deposit my paycheck, and transfer money into my college-student son‘s checking account without going to the bank. The only downside is that I can’t transfer money from a savings account into my checking account via the app, but I’m required to have the account set up this way because it receives Social Security survivors benefits.
Very good app!
I like it!New to the app but so far so good. Easy to navigate, I find it very helpful. 5/5
iphone X compatibility 3/5
Make Face id compatible with the App. it’s annoying to see the touch ID option
One time password 2/5
The main reason why I hate this app now is because 9/10 times I try logging in to my account it asks me for a code to enable a one time password. It’s doing that so often that I’m surprised when it doesn’t! This is incredibly inconvenient especially when I need to check a charge or transfer some money and i have to wait a minute for what should only last 10 seconds and what SHOULD only be ONE TIME. Fix this issue please.
Ok when its available to be used 2/5
The app is constantly going down for maintenance. When I say constantly, I mean just that. Expect the app to be down during the am hours of the night . Just recently the app was down for a day and a half.
Great Customer Service 5/5
By Will Glasgow
This app is another example of the outstanding customer service that I have received for nearly 20 years. It is very user friendly and a handy tool.
First time; last time 1/5
This is the first time and last time I’m gonna use this app, I haven’t even opened it yet, and it gives me a error message that says the app is unavailable.
Good when it works 2/5
By S. Huns
Too often I get a message that the app is down
One week hold on deposit and flaky app 1/5
They held my deposit for one week, and I have been a customer for 16 years. What’s the point of having an account at a brick and mortar bank if you can’t actually access your money?
This app is also crudely designed. There are constant maintenance notices, and it often can't read checks.
When it works... 5/5
It does everything I need quickly and efficiently.
Good app 4/5
This app is convenient and easy to use.
I use it very often and have enjoyed the convenience.
One time passcode, every single time I log in 2/5
How infuriating! I use the app daily and I randomly get asked to enter a one-time code that is sent by email(with a heavy delay). Seems to happen around twice per week. No new phone, no new browser, nothing deleted/re-added. Incredibly annoying, especially when I’m trying to transfer funds at a cash register.
Mobile app 5/5
Been with Suntrust for over 14 years! Mobile app just keeps getting better! Keep up the good work!
Does what it needs to do 4/5
By Biggest Loser Extreme
New auto shot deposit check image capture is a great improvement. Don't get the can't process deposit error any more.
Suntrust app is awesome ! 5/5
By Get vfamous
By Joe Web 0212
Advertisement in a bank app??? Come on. I already have an account isn't that enough. At least add some way to turn it off.
Suntrust mobile app 5/5
By Fall Happiness
I am a lifetime Suntrust Bank customer. I love the mobile app as it is always fast and efficient. Wish all my mobile apps were so easy! The transfer function is a jewel!
Good app when it works, needs update 3/5
Needs support for iPhone X and whatever is causing it to be randomly “unavailable”. Seems like an update should be an easy fix.
Love this app! 5/5
This app is user friendly and so convenient. Love SunTrust!
Please update 3/5
Has always been a good app but y’all are behind the times now. Please update to support the iPhone X and Face ID.
Great application, fun to use. “Inactivity” message has not been programmed properly. 5/5
Lately this “inactivity” message started popping up; I know for fact that I logged off — WHAT inactivity?! Please fix it.
Love it 5/5
I love this app. It makes my life so much easier. I’m able to effectively manage my finances on the go....
Good, but idea for improvement... 4/5
The app is very quick and functional, intuitive and appropriate size font. One disappointment is that the image of the check is not available, only a “deposit slip”. It makes bookkeeping after the deposit more difficult.
One suggestion would be to add the ability to tell what the deposit is for… Like exists on the bottom left-hand side of the check. Sometimes I am not remembering the origin of the deposit.
I would rather like to see the actual image of the deposited check.
Otherwise, the app is very helpful.
Very useful 5/5
I been with SunTrust for a decade and online banking thru this app is very user friendly and convenient Can’t think for any suggestions. Thank you!
Excellent Service 5/5
Great application! It simplifies banking activities! Awesome! Since start using it I never went back to a bank brunch! True mobility!
This app has made my life much easier, as I don't usually leave work in time to make it to the bank. Thanks Suntrust!