Slow App-Crashes 1/5
By 37 Clover
This is by far the worst financial app that I have ever used! Extremely slow and for the past 3 months rarely can log on due to “not available “ wording, “spins” for minutes at a time or just flat out does not work. Fix your app please!
Convenient but has been unavailable alot lately making it inconvenient.
The Suntrust App is horrible now!!! 1/5
By Aquablue girl
This app used to be great but now it keeps throwing you off the site each time you pay a bill. It is such a pain now and not worth using. The tech department and program writers have had ample time to fix this glitch.
Worst Banking App 2/5
While the suntrust app boasts some unique features, it’s constant downtime and maintenance makes it almost unreliable to use. On a frequent basis menial tasks (like checking a balance) are unavailable. When it does work, it can be convenient however you will have no shot at predicting when that will be. Unless you’re tied to the Suntrust brand, I find the app reason enough to change banks.
Works when it wants to 1/5
By Monica Torresi
I used to use this app on a daily basis but lately it never seems to work. All I get is this app is currently unavailable, I am not sure what happened but this has made all of this very undependable.
Is it plugged in? 2/5
The app is great... when it works. I’d say it only works 66% of the time though.
Maintenance Fee?? 1/5
I lost my job & they charge a 10.00 maintenance fee. Thanks Suntrust, y’all are awesome.
Horrible APP! 1/5
By Ryan Robz 3000
Downloaded the NEWEST version of APP and it is STILL telling me that my APP is retired and I must download the new.. so asinine
Currently Unavailable 1/5
It seems every time I actually need to use this app urgently it is unavailable. So useless and annoying.
Needs serious improvement 2/5
Easy to use when the app actually works. Always under maintenance, always an inconvenience.
Money order mobile deposit Support!!!! 2/5
Please provide Money order mobile deposit Support!!!!
I receive money orders and can’t submit them through the mobile app but can deposit them at atm just fine
By i line apps that work
Had to reinstall after Update 3/5
After the update I kept seeing error when I tried to log in. I had to uninstall and redownload the app to get login to work. Would be nice for updates to not break the app.
Love the app and saves me a lot of time!!! 5/5
Frequently offline 1/5
Almost always offline every morning. Very frustrating. The app itself is clean and easy to use, but that’s useless if I rarely get a chance to do it.
Maddening app! 1/5
Constantly locks me out and makes me change my password for no apparent reason. Ready to find a new bank as a result.
Repeated Service Unavailable Notices 1/5
By Smoothie Tunes
For the last few days I keep getting a notice that the service is unavailable each time I try to login. Is this a bug? Please fix it as it’s very inconvenient!
Touch ID stopped working with the latest update 2/5
The app is great and very easy to use. However with the latest update I am unable to use touch ID. The whole point is to not remember my password and now every time I have to look it up. Please fix this!!
Currently unavailable 1/5
This app is “currently unavailable” 9 times out of 10 that I try to use it.
Bill pay 2/5
This part of the app is constantly unavailable. It works fine on the laptop but not on the phone.
Uninstalling for now 2/5
So in general, I have always loved the Suntrust app. However, it’s been completely unusable to me since about November. Every time I open the app, I’m forced to update it before I can use it. And every time I update the app, it locks my account and I’m forced to reset my password. To the point that I had to start writing down the password I was using because I had to change it everyday and when I’d log in on the PC I was having trouble remembering if I had already changed it again. So for now, to save myself the hassle, I’m just gonna delete to app. I’ll stick with the website. Hopefully someone will let me know when it starts working properly again.
Love this app. 5/5
I go to this app at least once a day.
Extremely convenient 4/5
Really convenient app, saves me the trouble of going to the bank so often but I can never get the face unlock to work. Also, the app is down for maintenance quite often and always at the most inconvenient time lol
Works very well, love the deposit feature. Excellent app SunTrust! Love new auto locate check for deposits photos.
It’s always something with you hoes, don’t nothing ever work right
Please fix 3/5
By Kathleen Reid
Besides for the fact that this whole week I haven’t been able to login through the app and had to use my computer....it is a regular banking app
Easy access 5/5
I love the quick view of your balances on the log in page. That was a quick and convenient thing to do. Snap a deposit is also very easy to use too. Now if SunTrust could figure out how to install an ATM in their app and have cash coming out of our phone when needed, I'd give a sixth star!
Very user friendly 5/5
Very easy to use!
Temporarily unavailable 3/5
The app is helpful when I can actually log on. For some reason a couple times a week it says temporarily unavailable which is not good when I have to get in there quickly for a money transfer or other urgent situations.
Useful... when it works 2/5
This app is pretty good, but buggy af. Prepare for frustration. “Suntrust Mobile Banking is currently unavailable” is one of the most common screens.
Such a horrible App useless now 1/5
For the last 2 months or longer the app has been horrible. Account locks and you have to call to reset it. We are considering changing banks because the app is so horrible.
Won’t let me use without WiFi 1/5
I can NEVER use this app unless I’m connected to WiFi. I have tried everything from deleting the app to reinstalling it.
Rarely is useful 1/5
The app has had a difficult history. Although some improvements have been made in the last 3-4 years in the areas of stability this app still crashes and is full of sign on bugs. Touch ID does not work. Remember your user ID does not work. For the last six months whenever I sign on through my phone I am REQUIRED to reset my entire banking password. Very poor development. Sadly been stuck with Suntrust for 5 years.
What app?!? 1/5
The app hasn’t worked in days and before that it was down about every other time I would try to log on. It just gives a very generic message saying “This service is temporarily unavailable...”, but it is anything but temporary. This seems to be going downhill much like the customer service, number of locations and everything else at SunTrust.
Does everything I need it to 4/5
My only gripe with this is that it goes unavailable from time to time for days at a time for no reason. But it has fingerprint ID, balance view with no sign in, bill pay, account number and routing, and statements. I never have to go online as long as it’s actually working. Go 6 months without being down for days at a time and I’ll give it 5 stars.
Frequently unavailable 2/5
A bit unimpressed of late as the service is frequently unavailable. Super frustrating!
Banking made difficult 1/5
Not a user friendly app can not transfer money from external account through app. USAA has so much more. I am locked out every month have changed passwords 4 times and user names twice. SunTrust needs to get it together with their mobile banking I live no where near a suntrust and only have them because of my car loan added a checking at same time but plan to close it today
App is down all the time 1/5
I have never had an app that is down, unavailable, crashed than suntrust's mobile app. If you can't maintain an app, how can I trust you with my money!!!! Get it together. How come BOA, Chase & PNC don't have this problem???
Worst app 1/5
Awful. Extremely buggy. Have to reset password weekly. can’t submit deposits.
My app has had constant issues over the last 6 months not allowing me to log in or be able to reset the account. They told me it is a glitch in the app for whatever reason. I have had to uninstall and reinstall this app about 5 or 6 times, and I have been locked out of my account at least 13 or 14. When I go to use it with the fingerprint access it just glitches and says too many log in attempts and won’t allow me access, then won’t allow me to unlock it through the phone or app, I must talk to an actual person, which would be ok if it wasn’t a fifteen minute wait on the phone each time, which oh by the way they also aren’t open on Sunday.
Very easy to use. Simple language, uncomplicated. Highly recommended.
servers frequently down 1/5
I get a "This service is temporarily unavailable. Please try again later" message whenever I try to login. It's been doing this for the past 5 days. What a coincidence that it happens during the worst time possible; when I've been needing to go Christmas shopping. This app has this issue pretty often too, it's extremely frustrating.
Always down 1/5
Suntrust mobile app is always down the absolute worst bank
Use to work 1/5
For months now every time I try to login I have to reset my password. My husband who shares and account can’t even login at all. This is getting ridiculous!
Nice App 5/5
By Baby Daddy #17
Very user friendly.
This app rarely works. And it’s not just the updates... it’s in the mornings or some weekends (and three days now) that it just says it’s unavailable. So annoying
Good app, but needs some work 4/5
There are two main issues I am having with the app. The first being that after a couple of months it stops recognizing your thumbprint (a simple uninstall and reinstall works, but it shouldn’t do that). The other issue is that the app doesn’t seem to understand what a “dark” background is when depositing a check. I wind up manually taking the picture every single time as the app doesn’t understand solid black IS a dark background and the light from my phone is extremely bright (also keeps telling me to place it in a well lit area). So other than that? Really great app!!! Convenient and handy, just those two issues.
Not happy 1/5
I just signed up with sun trust and I can’t even log on into my online banking and I have tried and called customer services 4 times already and nothing 😟😕
Definitely a problem with app 1/5
This app used to work great but lately, every time I try to log in...every single time...I get a message that, for security reasons, I have to change my password. Then I have to go through a time consuming process to change it. My husband is having the same problem with the app. This is very frustrating and I wish you would fix this.