Good app 5/5
Suntrust app 5/5
By Saved by grace*
Super easy. Never left the house. Very nice!
By Hugo Shlong
I use all of my financial apps daily to move money, check my new pay stubs, and to just keep track of my accounts. This app seems to do everything I need and quite intuitively on a regular basis. I can transfer money, mobile deposit checks with ease, and manage and lock/unlock my cards. It even has some other features like Bill Pay and Zelle but with Cash App, Apple Pay, and PayPal I can usually use one that satisfies all of my transferring needs. The only negative I see is maintenance daily starting at midnight which isn’t usually a problem but has been an annoyance on occasion. If that keeps the app running smoothly though, I will take it since I live in the Eastern Time Zone and it lines up with my schedule more than if I lived or travelled somewhere else often.
Great work SunTrust! Not wild about them merging and becoming Truist either but we shall see.
Face ID 1/5
Why do you even offer to sign on with touch or Face ID? It has never worked for me as it always says this service is temporarily unavailable.
Doesn’t work not that I updated 1/5
I just installed the latest update and now I can’t open it on my iPad. When I click the suntrust logo it try’s to open the app and then just goes back to my home screen. I’ve tried re starting my iPad but still the same. Fix this please.
I can’t tell you how many times I’ve gone to check my account and the app was down for maintenance.
Worth mentioning is the fact that the website is typically down in these situations as well.
Fix Face ID 1/5
Been “unavailable” for years and makes me type my password every single time.. ridiculous
I’m Unable to Download 2/5
By MAJ Confusion
I’ve used previous versions of the SunTrust app, and I was recently prompted to upgrade to a new version. Unfortunately I’m not able to download it. I know it’s not a space issue... I have over 200 gigs available. Is there an issue with the app or with the App Store?
Could be better 3/5
Not as user friendly as some other bank apps. Some difficulty navigating within the app. Hopefully will improve
By frustrated customer 2020
Love the app once I’m in. Fingerprint feature stopped working months ago. Works for every other app I have. Frustrating!
I changed my address 5/5
My new address is 7207 Ridgeway Dr, Manassas, VA 20112
Love the App 5/5
Easy to use. I set daily balance alerts for quick reference. Debit purchases show up almost immediately. Easy scroll to see past expenditures and deposits.
Too much maintenance!!!
Great Banking App 5/5
Easy to use, great features, fast and simple.
True that LEWIS. On desktop Too😫 4/5
Very Hard to Take a Picture of a Check 2/5
By Rirst Fate
Nearly impossible to take a picture of a check. I do this with other banking apps, and it’s a snap.
Like it a lot but one problem 4/5
I use the mobile deposit often. Would appreciate if it would take the size of a money order. Have to do manually but would be nice if it would adjust to that size. Thanks..
Great app 5/5
Amazing app and very easy to use.
Worst app never works when I need it too
Needs a lot of work... 2/5
By Suntrust, you are terrible
Used it for several years and have seen zero improvements.
Touch ID has never worked after reinstalling the app. Countless instances of “Suntrust Mobile Banking is not available at this time” when traveling.
Literally down all the time.
Keeps asking for one time code 1/5
Both the app and the website keeps wanting to send me a one time pin every time I log in. There is no reason it should do this every time
SunTrust APP 5/5
By Big Eyed
This application is so easy to maneuver. I absolutely love it.
“service unavailable” for 3 days 1/5
I’m a Product Manager. If my company’s B2C app was inaccessible for a day there would be a lot in the way of communication to users describing how we were addressing it. It’s been three days and every time I try to open your app it says the service isn’t available. I’ve not even received an email, and there’s no notice on your main website. Restarted your app and my phone. Everything else on my phone is working. Figure it out, guys.
Horrible, just horrible 1/5
Logging on with this app is like rolling the dice. I might be able to log on to my account, but usually I get a message that the “Mobile Network is Unavailable”. So I close the app and log on via Chrome and have no problems. I’ve given up using this app completely.
Always down!! 1/5
What good is a bank if you can’t even access your account online? I get that they’re merging with BB&T but c’mon! This is ridiculous!
Tired of Maintenance Outages 2/5
This app is definitely behind other banking apps. My main pet peeve is just how often I try to use the app and it tells me I can’t because they are doing maintenance. I have never experienced this with any other mobile product. When I want see to the status of my account, I should be able to 99.999% of the time. On top of that, the fact that I can’t redeem rewards in the app is really silly. It’s almost like they want to confuse you so that you don’t redeem.
Great App love it 5/5
I love this app as it is easy to use. I love my Sun Trust Bank , they are so friendly and helpful
Great App 4/5
By Elevate junkie
Website is better than app 2/5
I can’t change my mobile number for alert texts; have to use the website. Last update of app took away ability to manage payees and ability to view payee history in bill pay. That’s the main reason I use the app; to pay bills. Now I need to go back to the website. How Inconvenient.
Don’t use this app to send money with Zelle 1/5
My primary account locks just because I use Zelle to send money. This app is horrible.
Great App 5/5
By Tea Diddy
No hiccups. Smooth transactions. Real time account history.
App problems 2/5
This app continuously tells me Suntrust mobile is down. I am wondering why?
Log in error 1/5
I haven’t been able to sign in for the past two weeks. It says the app is “unavailable” like some others are saying in the comments. I have to login by computer now. It’s very frustrating.
Mobile app 3/5
I really appreciate an app that can handle my banking needs without having to physically go into a branch. Deposits are simple and very convenient to do. I am very satisfied with this service. The only draw-back with SunTrust is the overdraft fees that they charge your account. If I spend 1 penny over and do not have the funds in a checking account they will charge me $12 plus dollars to move my money from savings to checking to cover the 1 penny overage. That is not at all fair to as a customer. This is the only major drawback that I have with SunTrust.
app rarely works 3/5
crashes, doesnt load, hard time retrieving passwords
You can deposit checks online?? 4/5
I’m new to banking and have to figure a lot of this stuff out on my own.
Quick transfers for when you’re holding up the movie theater line.
Online check depositing was super easy.
It’s always hard to remember how to pull up your account info (routing number and stuff).
Sometimes logging in won’t work, seemingly it’ll just be shut down. This is the worst con.
Won’t work. 1/5
By caleb lynch 24
I have tried resetting my password everyday for the past week and it keeps telling me the it’s unavailable
Is great...when you can sign on, but Not reliable 2/5
Get error message multiple times a week that “the network is currently unavailable”....works well when I actually sign, but...good luck..
Needs Fixing 3/5
The app is almost always “currently unavailable”. It’s very inconvenient. Not good.
Over the past few months, not sure if it’s around the time they merged with BB&T but app does not open, it freezes or simply states the Suntrust online banking is down at the moment. I have been a customer for over 9 years and very displeased at the state of this app!
Unable to make multiple payments before a due date causing me interest.
Cannot lookup transactions by Name 1/5
I’ve have been with suntrust for over 15 years. The banks in Miami are scarce, having to drive far away to get to a bank or ATM, and the ones we do have here are as if you were in a different country, there is no Air conditioning, no water fountains, no coffee, and no restrooms.
The suntrust app is not very user friendly, in order to look for a transaction I have to go month by month instead being able to search for the transaction by name, for example, “Pizza Hut” or “Publix”.
This App is not made with the customer in mind.
Used to work great but now it’s unusable 2/5
I’ve had the app for a long time and it’s been super easy and convenient to check my account balance and purchases or deposit a check. On my old phone, TouchID worked great on it. The app would be down for maintenance regularly but usually late at night and usually not long enough to be bothersome. But since getting a new phone, the app has never worked. All it says is it’s unavailable and it’s been a week straight. Frustrating they don’t have it fixed. I hope FaceID gets fixed too.
Suntrust customer x30 years 5/5
By Someone who loves Jesus
App works well. Never had problems.
This app is a joke for auto loans 1/5
You cannot reset your ID or password if you only have an auto loan on this app. They also won’t give you the last four of your loan number to even try. Additionally, this app only works if you have a checking or savings. If you only have an auto loan you can forget using it or figuring out how to reset your password
Worst app ever 1/5
Faceid never works and always problems with sign in
Need Work 2/5
Face ID does not work and app deposit limits should be higher.
I love it 5/5
By Pvp cookies 721
I use it everyday and helps me a lot