Nothing wrong with the scooters 2/5
There’s nothing wrong with the scooters themselves but the link/super pedestrian app itself is crazy buggy and poorly designed. Definitely the most frustrating option for scooters
Overpriced and almost never works 1/5
By Daddy 5762
4.2 euros for 7 minutes and 1.5 km! UBER is much cheaper. Besides we tried taking 2 scooters (one for me and one for my wife) and hers did not work but they still charged her 5 euros. Will get the reimbursement within 5 days they say. We shall see. In any case we Will never take it again, thanks you very much!
They overcharged you and won’t give you your money back 1/5
I two day passes and was still over charged and they won’t give the money back not a good company I suggest y’all spend y’all money with another company who rent scooters I will be sending this to my lawyer
Enjoyed my ride
Link not so much 1/5
By fuckallnames taken
The experience was horrific
Extremely expensive and terrible range 1/5
Do NOT try to ride these around Arlington or DC. They have a terrible range and will shut off on many of the bike paths around Arlington. They are more expensive and less convenient than most other scooter services in the area. It is also extremely hard to get to approved parking areas. My advice - go with any other brand of scooter and save yourself $20 of a mostly walking trip.
We are from Michigan and me and my family had a blast
Would be helpful precursor to inform or alert riders there are no scooter zones. I needed the scooter because the train was running very late.
By Fruit frustrating
Not functional and very difficult to sign up for and use. Had a really difficult and annoying trial with using this product.
Can’t even onboard. 1/5
Recommend fixing your onboarding. Just downloaded the app, can’t even verify my phone number. “Error. Please try again” over and over no matter how many times I enter the code.
App issues more often than not 1/5
Both times I’ve added money to my wallet in the app I’ve been charged and then had to wait hours before seeing the balance reflected, and this time can’t scan, just get an error about missing data. I restarted my phone and then had to login again but the text verification code just kept resending and not working. The new sit down scooters LOOK fun but there’s no way to use them with this crappy app!
New Parking limits and zones very restrictive 3/5
Glitchy and overcharged 1/5
I just rode this thing for like 5 minutes and when I went to cancel it it kept on sending me error messages. I was on cellular but it still wouldn’t finish, so I moved into my house where there was WiFi and cancelled it from there. Why would that make sense. Please fix
App is glitchy and unusable 1/5
App kept making me log in over and over, wouldn't accept Apple pay, and crashed repeatedly. Rented a scooter once, spent over 10 minutes the next time trying to activate a scooter before giving up. Will not be using again.
Pre-Hold Fee $15 beware 1/5
They charge $15 each time you ride and they refund 3 days later. This app is designed to undermine the population
Pain in the **** 1/5
The scooters were fine but the app proved problematic. We tried unsuccessfully to group buy. One of our riders somehow had their ride cancelled when stopped, and had to double bill. It also took a long time and we were late to our reservation.
Too expensive 2/5
Ride 1.5miles for 8 bucks not worthy.
Cruise Control Feature is Dangerous! 1/5
The scooter itself is very nice and I get you guys were trying to add something different with the cruise control to separate your scooters from other brands. However, deep in downtown cities it’s not only useless because you have to brake so much but also extremely dangerous!!! Please take this feature off and I would be glad to hop back on the bandwagon!
App doesn’t work 1/5
The barcode does not scan for the scooter. The app makes you verify several documents before you’re able to ride, but does not adequately allow you to scan documents so you can verify yourself to ride. Terrible attempt to recreate Bird.
My Experience 5/5
By Dat Boy 010
I would have to say my link experience has been A1 from day 1 starting off with its location feature with current charge all located on the device hood top speed maybe a tad bit fast and really solid pricing.
I was surprised how good it was over bumps overall no complaints from me 5 stars.
Beats driving 5/5
First time using them it’s reasonable pricing and the go fast
It’s easy to use with the bike lanes in San diego
The worse ever 1/5
By fraud company bad company
They allowed me to book a bike and the bike isn’t working but they continued to charge me I needed to dispute the transaction with my bank because they don’t allow you to cancel so basically a fraud company
To much money 1/5
Totally to expensive.
your app is called superpedestrian and scooters are called Link… galaxy brain 1/5
someone at this company needs to be fired because whoever thought it would be a good idea to give the scooter app a different name than what the scooters are called is working with an IQ in the negatives. takes me 15 minutes to find the app in my phone if I need to take a link scooter. hate the scooters too, so hideous
No sirve 1/5
No lo pude usar es demasiado caro 5$ por 10 minutos y sin poder usarlo mal servicio
Got screwed at 5am 1/5
Had 2 Ubers cancel on us leaving a bar and because of your timeframe restrictions, we had to walk the full 30 minutes back to our hotel. Never used your scooters before. Won’t try ever again. Thanks for nothing.
Future wifey 5/5
This app helpe me get a gf this last weekend, 10/10 would recommend, top ten dating apps!
It’s cost to much I was only on it for not even 10 min and it’s costed me $10
Scooter took my money and wouldn’t let me ride! At all it just say no scooter! 1/5
By bad scooters downtown detroit
So fun and convenient 5/5
Horrible experience 1/5
By jelly bean dip 69
Scooter wouldn’t even move then could not stop the ride racked up a 10dollar charge never moved the scooter
Not worth it 1/5
Scooter very clunky and loud, terrible on potholes, expensive to ride. Won’t use again.
Doesn’t ride up hill 2/5
Terrible carry up hill
If there is another option, choose it 1/5
Long, arduous setup, credit card only payment method. After 10 minutes of standing with my credit card out in the middle of the city (because the app doesn’t accept Apple Pay or PayPal, and failed several times during setup), with the app asking for too much personal info, the app told me the scooter was broken and there wasn't another nearby. Scanning the scooter was the first step, and it could have saved me a lot of annoyance by telling me this at the start. In the end, I downloaded a competitor’s app that had a 30 second, simple setup and accepted PayPal. You deserve better than this app.
Great fun 5/5
By icky art
Enjoyed the ride
Ride fare 1/5
The ride all day thing doesn’t let you know it’s 30 min free per each ride! Not the first 30 min free and then you pay 16 whatever for the day. So confusing. I would have cancelled and restarted for the 6 rides.
Saved my fat bum from walking
If you need a scooter, don’t bother with this app 1/5
10 step process to get verified and each step comes up with error codes. Needed a scooter and couldn’t verify my age, kept getting error code no matter what I tried.
Lime is better 3/5
The repeated safety quizzes are annoying and enough to always use Lime if it’s an option.
The scooters do not coast—they start to break as soon as you let off the accelerator—maybe it’s to recharge? That’s annoying while riding, but also a problem while trying to park—you can either manhandle your scooter into a good spot (because it’s breaking while you try to roll it) or attempt to use the accelerator, which is unsafe while trying to “park”—which is ironic given all the safety quizzes. And a thing that makes that worse is the accelerators are very “all or nothing.”
By rider rider rider rider rider
Don’t do a good enough job telling riders upfront what the cost will be
So stupid!!! 1/5
Usually never write reviews but this one was so annoying i just had too,Theres too much red tape!!! why do you need my id?! theres no reason for it!
seriously! left my wallet at home and it demands you to take a picture before you can scan and ride otherwise it will not allow you to ride which is extremely unnecessarily annoying!
was thinking of trying to ride of these scooters that are everywhere to save some time but NOPE! the amount of time it takes to sign up is unnecessary it needs to be as convenient as point and click,ride but nooo! never mind it late out, app wants me to stand around verify email, add funds, woah there cant ride unless we see some id because screw you thats why, was so ready to just throw that scooter in the creek i was near… I might still.
definitely getting a refund. DO NOT RECOMMEND IF IN A HURRY.
Email response 1/5
Please re add my link up discount for some reason it’s not there?
Your dev team isn’t doing well 1/5
By Mr. J. P.
I had to log in 4 times this week, it’s so difficult to store user credentials?
So much fun 5/5
Just wish we could go faster and ride in the big skate bowl ramps and other dangerous places. Kidding. It was fun
Been on scooters across the east coast and this was way too complicated and NOT user friendly. Charged for a ride that never happened
Lock feature?? 3/5
We should be able to lock our scooter !
It would be nice if the app worked and you could actually ride the scooters. Temperamental to the point of non-functional. Out of all the scooter apps, this is by far the worst.
Slow zones 2/5
Slow zones are a pain
The ride is good and the speed is decent too. They could improve on their suspension on the wheel because you feel every bump you go on which affects the riding experience.