Bad platform 1/5
This app wouldn’t even complete the 3rd party verifier. Could not build a profile. Waste of my time and money spent by Sutter.
Can’t sign up 1/5
The app (and the web version) is useless for signing up for an account. After filling up basic info, it says “Verifying the information with third party” and stays there forever.
Not very good 2/5
I like having my appointments and meds at a glance but when I pay my bill on the app i am asked to pay again at the office. I also get notified that I owe money and it doesn’t say why. I also recently learned when I send an email to my doctor pretty much anyone working at sutter can read it. I didn’t really care for that.
It’s nice to keep track of your appointments but I recommend not paying the bill or communicating with your doctor on it.
Works well 5/5
im not sure what problems other reviewers are having but the app works fine. im able to log in and set up an appointment.
Helpful app 5/5
Was able to easily log in, send and receive a message with my doctor, schedule an appointment and check in to an appointment ahead of time. App is simple and easy to use. I have no idea why there are so many negative reviews.
Works wel 5/5
Works well on iOS. I turns on Touch ID and that worked fine too.
I was able to see everything I needed and communicate with my doctor.
Works exactly as expected.
I didn’t have any of the issues that other people have described.
Best App! 5/5
The App offers an easy navigation system for anyone to use. The fingerprint access makes the login process so much easier. I enjoy the ability to check my lab work results and set appointments with ease. So many features on the new app that makes this app the best I’ve used in the past ten years. For those who wrote a bad review, I suggest you educate yourself on how to utilize the app. Also, the app is not responsible for your doctors lack of response.
I don’t think I’ll ever sign up 1/5
I have been trying for three days to sign up! I can’t imagine how the rest of the app works if sign up is this difficult! I will delete this app now. No thanks!!
Where is the website then I’m supposed to go to read my report 1/5
I really hear back if ever online from Sutter I don’t know what the app is for I can make appointments I can send messages to the doctor that never got sent back or rarely. Now they say go on the web and read your real report and I can’t find it I need help I’ve had my health online for 20 years or how are however long it’s been where’s the website that I’m supposed to go to. So I can see my results.
My Health Online pilot 1/5
By Prodigy user
No one seems to know how I can sign up for the my health online pilot, even though the description notes in the App Store says the following:
If you’ve joined a My Health Online pilot, you can integrate Apple HealthKit data into your medical record via the app
So so . . . 3/5
I was using the myChart app previous to this Sutter Health app. Since the developer is the same for both apps, the interface is now the same. Recently, the entire Sutter Health system network was down from the evening of Monday, May 14 through Wed., May 16. No on could access patient information and some phones did not work with regard to staff calling out (to notify patients with scheduled procedures).
This app provides basic information, i.e., less than the web site, but otherwise functions for my needs. For those having issues creating an account, I suggest creating it on their website. A few months ago, they were updating their website to which my proxy account no longer worked. Weeks later, I finally reached a customer rep that listened and had me try all the basic troubleshooting protocols to no avail. She alerted the tech dept. and eventually it got fixed. So, if you experience log-in problems, consider contacting the support reps.
Since this is only for providers in the Sutter Health network, myChart is more versatile as I access other health organizations.
Website is broken 1/5
Website is broken; it keeps directing me to use the app. So I downloaded the app and it doesn't work in landscape mode on my iPad. It's no surprise that this app has 2 stars. A competent developer would have made it work in all orientations; who knows what else they screwed up. Are they competent enough to keep medical information private? I doubt it and I literally don't have enough confidence in them to bother turning the iPad sideways. They screwed up a website that had worked for years to push people to use this garbage app. I need to find another place to go; PAMF is not worth the $1100 a month I pay for health insurance.
Can not connect to server 1/5
By Tardif K
“Oops! We were unable to secure a connection to the server.” This is the error message I keep getting when I try to log in to my account using this app. Same username and password works fine in the browser but not in this app. This app is completely useless if it won’t let me log in!
Can’t log in 1/5
It’s been two days, and I still can’t login. I’m trying to pay my bill and see my test results.
Unable to log in 2/5
I need access to my doctors, but can’t login to the app on my iPhone that I was able to login to without any issues just last night.
SOMETHING NEEDS TO BE DONE AND FIXED ASAP!!!!!
VERY FRUSTRATING 👎🏻👎🏻👎🏻😡😡😡
The worst 1/5
By Gold Dust Dragon
Cannot even set up an account. Asks a lot of personal info questions for verification, and after submitting twice still cannot set up. C’mon, it’s 2018 and it involves health care, if you haven’t figured out how to produce an app which works, don’t bother, you’ve already lost the game. Now I have to do things the old fashioned way by getting on my horse and buggy and going there in person for info which should have been readily available. Thanks for absolutely nothing, except wasting my time and stressing me out.
Since Sutter Health took over PAMF online service is almost useless and very infuriating 1/5
By usually irritated
If you are going o be Dow PT half the time say you’re down instead of making us change passwords every time and redirecting us every 2 seconds @nd every nary to us the lousy app when it’s not work8ng, shame on you. GET IT TOGETHER! Hire someone to fix it and fix it or Eli in ate it.
The app logs you into the desktop website 2/5
The app logs you into the website, which appears to have nothing that’s mobile-optimized or even mobile-ready. On it, the only function (of several) that worked when I tried was viewing test results (get ready to pinch and zoom, since you’re looking at a desktop website). But you can do that, so I won’t give this only 1 star. But given that this app seems to only log you into the website, the app itself seems pointless.
Fake app 1/5
Stop throwing webview and tell us to download the app. Junk, wasted my time.
Links not working 1/5
The schedule appointment link has been broken and hasn’t been fixed for weeks...
Terrible interface and functionality 1/5
There needs to be another way to sign up on this app other than answering questions on Precise ID by Experian (the same company at fault for the security breach of millions of person’s personal data) only to sit and wait for over half an hour with no result. Gave it a try twice, to no avail. This app should have gone through rigorous testing before its release.
Can’t even make appointments 1/5
The doctors message you in app, not personally. I missed so many messages from my doctor. And when I went to actually schedule a check-up / annual appointment, the app wouldn’t let me. There should also be a way to request refills in-app.
Ez check is buggy. 2/5
The first time the easy check is used on appointments it works fine. After that it goes to a blank screen that says try later. I think it is already done and should have a button that tells us that. Also it should know that the app is installed when connecting from an email.
Terrible site 1/5
Sometimes I can access my account, but more often not ! Same as comment above.
Doesn’t work. Crashes every time 1/5
Hangs in the last screen of account sign up. Makes me quit the app and enter all my info again only to continually crash. Still can’t create an account.
First of all, I’m constantly bounced around from website to app and having to re-enter my password every time (even when I’ve checked “Remember me”). I see my doctor every month, but it still lists my primary care doctor as one I haven’t seen in 5 years and another I saw once while at the emergency room. Trying to change this information myself is impossible. Your ads boast you can make an appointment on the website, but only a handful of doctors actually allow you to do so. I think whoever designed this app was overthinking it and missing what users actually need to do: make appointments, contact their cars team and LOG IN.
Poor IOS integration 1/5
As others have noted this app has problems with consistency re login. There is no FaceID support and other options are a poor substitute.
Horrible website 1/5
I can’t log in easily. You always want me to change my password. Why don’t YOU remember my password. I Wait and then try again. Sometimes it works and then sometimes not. ??
I do not see a button to view sent messages. Oh there’s one now! I have 2 accounts on the Website, mine and my husbands.
When I logged him out the last time you kept his log in, i was not able to re enter a user name so now I cannot change it anymore. So you locked me out of mine. I need mine tomorrow to message my doctor. I cannot hear on the phone to call so I rely on the website. Ever sense the website has been installed it has not worked. FIT IT.
I would give it a NO star if I could. Because for me now it is useless. My only alternative is to have someone else call for me. I hate this website. And that’s how I feel. SZ
PS the only thing that I can give a star to is the Blood test results that is good because it is easier to check now. But if I cannot log in that is useless also.
New development as of April. My husband and I are on this website, so now when I sign in I get only my husbands data I am locked out of mine. We have 2 different user account sign ins but when using either one I get only my husbands account. This website must be run by the government it does’t work??LOL
I must keep a sense of hummer so not to get angry.
App needs a lot of fixing 1/5
1. Touch id doesn't work!
2. Specialty appointments can't be scheduled.
A generous 1
Needs more work 3/5
Consider adding the ability to attach images to messages, as that can easily cut down on the number of unnecessary visits, and help PCPs direct patients to specialists, more quickly.
Doesn’t work. Plain and simple. 1/5
The app doesn’t accept login information - same as used for “My Health Online” website (only on a computer - their mobile website is also completely broken).
v5.3 does not support Touch ID anymore 1/5
Since v5.3 Touch ID does not work anymore. Contacted support on Feb 7 2018, they asked me to try reinstalling the app (which obviously did not solve the problem), then they told me there was nothing they could do to solve the issue.
Doesn’t work 1/5
It will log me in and then tell me to activate or sign up when I’ve been activated for 3 years. Can’t get past this screen to see message sent from my doctor. This is only one of several problems I’ve had with site in the last six months.
Frustrated. Cannot access my records 1/5
Very frustrating when after too many attempts to access the website it says it cannot find server and to try again later.
I am not able to access records and refill prescriptions.
Is anyone at Sutter listening???
Sutter are you paying attention?
This version does not connect 1/5
I get a “can’t connect to the server” 100% of the time. Meanwhile, I can log in fine using my phone’s browser.
Does not work on iOS 1/5
I have not been able to log in through the app for several months. I consistently get an error message saying the server can’t be found. Useless, please fix it.
Can’t Make Appointments 2/5
By Wayward Skies
I used to be able to schedule appointments with this app which was great, but apparently now with whatever option I choose I’m condescendingly told that I probably don’t need to make the appointment at all! What’s the point of having the option to schedule an appointment if you just tell the user they should call to make one?? Just take the option out completely at this point.
Cannot login 1/5
Useless app if you cannot login.
Love this app! 5/5
This app works great! I can email my doc, get my lab results, schedule appointments online and reschedule too! It’s fast and easy to use. Highly recommend.
Doesn’t work 1/5
Won’t allow me to login in. The app Says “problem communicating with server”, yet I can login in through safari and google chrome.
This app stinks 1/5
By El fuego hombre
Can not log in. Useless. Wish there was an alternative. How can Sutter be so incompetent?? Hope they are better with medicine.
Lots of bugs 1/5
70% of the time it doesn’t actually let me log into the app and it won’t let me send a message to my primary care physician.
The worst 1/5
I only gave it one star because I could not give it zero. Does not work with iOS. All attempts to contact PAMF about it have proved useless: persons one talks to or writes is powerless. They blame it on an August 2017 update. I have used My Health online with PAMF since it was first created, and now I find I cannot log in, it does not recognize me, and the so-called help line is so backed up with calls they ask you to call again later. Trying to cancel an appointment now and as usual I cannot get in to my account.
Latest release is not working 1/5
Latest release is not working on my IPhone 6S+ even if it is uptodate :-(
Sutter my health 1/5
Don’t use the App, it does not work with iOS products. As a person with serious health issues, I don’t want to have to fight with the login and then call customer support to access my medical records. At MyChart it always works.
When I do call in I end up talking to the App people that are more interested in keeping their jobs. Shut down the App until it works for everyone.
Don’t abbreviate standard as “std” in the results section 1/5
Update is horrible 1/5
Every time I try to log in. Server cannot be found. I sure hope you can fix this! The first version I had 3 years ago til recently was amazing. Please fire whoever is in charge of these horrible changes
Works well 4/5
I don't like that they forced us to use an even more complex password in the app and online. There was a recent article that came out by the original author of recommended password requirements that explained there has been no increased security and that passwords that use multiple words (i.e. a phrase) are more effective.