Stopped working after the app redesign 1/5
Can’t customize, location search by zip code doesn’t work unless location service is enabled. They need to properly test the app before releasing the update!
When it works, it’s great 3/5
The app seems to be fairly unreliable and the same goes for the site. Right now neither one is working (takes a long time to load a page and results in an error anyways).
New version is impossible! 1/5
I love Sweetgreen and have used their app many times. I updated my apps this week (March 2018) and now find this version impossible to use. I will either have to go to my laptop to order or I will have to find another place from which to order. Hope the app is fixed soon.
Sick and tired of the “share” feature 1/5
I’ve been using the app for a long time. Great restaurant. But honestly, the constant pandering at the end of every order to “share” the app is played out. One star from me until the they offer an option to remove this “feature”.
Annoying updates 4/5
This app has been asked to be updated 7 times between yesterday and today.
Life transforming 5/5
LOVE being able to assemble my own salad via the custom option. A perfectly healthy, delicious dinner (calorie count included - yay) without having to cook.
Designers gone wild 2/5
The ux / ui of this app is way more complicated than it needs to be. Why am I constantly being inundated with objects flying around the screen, animating in, etc. This app is way more glitzy than it needs to be and there is a much simpler way to let me order a salad.
By Dean Christian
Crashes when I try to edit a drink. I had added a drink but then tried to remove it and just crashes. Seems like the app is not optimized for iPhone X.
App works fine, could be faster 5/5
By Rewards memb
The app is good and it gets the job done. It could work faster. Reordering an order takes a few more clicks than it should
App bug 1/5
The app download isn’t finalizing, it keeps hangin’ in the last 1/32 of the circle.
Apple wallet integration doesn’t work 3/5
Giving a low rating until Apple wallet integration works. Using an iPhone 8 it’s been broken for a while.
Great BUT! Why can’t we opt to mix in the dressing?? 4/5
I never order ahead because it’s impossible to mix in the dressing well when it’s packed tight into the bowl!!! Why not add it on as an option!?!?
Needs some additions like cancel and change order 2/5
The app is well made overall but it’s missing some serious things like cancel/modify. These are like the basics of UI/App design.
I get that they don’t want people canceling after the salad is made but within a short period of the initial order. Like a 5 minute window in case you made a mistake or a double order.
Additionally, the ability to modify the order. Again, within a short window to let us make changes in case we made a mistake.
Oh, and the option to have your salad tossed???? Joking aside, who the hell doesn’t want their salad tossed as you have to do it yourself when you get home... You should give us a discount for doing the work.
Finally, calling the location directly doesn’t let you talk to a human to make a change so you have to go in to make the change.
P.S. Grubhub and Ubereats let you modify your order and contact the location. Why is this not possible?
Fresh healthy yummy 5/5
By fresh and ummie
Fresh healthy yummy
One of the best apps I've used 5/5
Awesome app! Real time inventory. Always transmits to the store. Pretty UI. Saved favorites, easy reorder/modification, good rewards credits experience... overall great!
Why isn’t there a toss salad option?? 1/5
What’s the point if you order online and in order to have your salad tossed you have to get back to the main line? I understand some people might not want their salad to be sitting in dressing but for someone like me I’d rather have someone toss it for me so I can just bring it back to my office and eat it. It is also extremely hard to toss your own salad in a small bowl. I just don’t eat why there’s not an option of having salad tossed in a salad app. It is a twenty second process.
Greatest Salad & App Ever 5/5
I love SG and I love using this app, but I do wish there were options to make some special requests on a salad. For example, sometimes I would like to have salt and pepper added to my salad but there is no place to indicate that. I also wish there was an option to ask for a cup of water so that I can get a small cup with my to-go order.
Great app. Easy to order & make modifications to your order 5/5
This is one of the better food ordering apps out. It’s easy to order and make modifications to your order as you can visually see what food items you are keeping and what food items you are removing. My order has always been ready on time and I have been able to skip right past long lines saving tons of time. Highly recommended.
New version is unusable 2/5
Was just forced to upgrade(believe it is to the iOS 11 version) and it just doesn’t work. Takes several minutes to simply load location and the ability to select the store, then I can’t even add anything to my order, getting an error to say to try this operator again or reload the app, which just starts the cycle over again. Can’t use until there is a new full version pushed out, clearly the number of bug fix versions in the last few minutes isn’t fixing the core issue.
Level Up is awful 1/5
Won’t let me use my credit card because my wife’s card has the same number and she has a separate Level Up account. Apparently I have to email them to “make an exception”. Not gonna happen. Terrible user experience.
Ingredient swaps not always free 4/5
When you go to modify a salad it says “Swap for free”. However when I go to swap a premium ingredient for a regular topping and it still charges me for the topping. If I swap a regular topping for another regular it’s free but I don’t understand why if I don’t want cheese, which is more expensive, why I can’t have cucumber instead without being charged almost another dollar. Otherwise the app works fantastically.
Great App. 5/5
Really nice experience.
Shroomami without portobello mushrooms 1/5
Ordered a Shroomami salad from Sunnyvale Sweetgreens for lunch. When I take the bowl to office and open there were no Portobello mushrooms which is the main ingredient (shroom- ami)
When I reported this the support guys just sent a mail saying they added credit. I paid around $11 for the salad and they sent $5 as credit. There is nothing on the menu available for $5
So if I have to utilize that refund I have to pay from my pocket.
Not buying from here anymore.
Mix in option needed 3/5
Toss it , mix it ! Please I need it !
It's very dry otherwise impossible to eat !!!!
Needs option to have dressing mixed into salad 1/5
My friends and I often find ourselves standing in line rather than ordering via mobile given the hassle of having to mix in dressing placed on the side into the salad. The bowl is tightly packed with salad which makes it very hard to mix in dressing. Would change my rating to 5 stars if an option is added to the app that specifies you would like dressing to be mixed into the salad.
New salad fanatic 5/5
My first app review. This is my go to health fix. Not only is healthy delicious....healthy is filling. Thank you for also being user friendly.
Ok but... 4/5
Should be able to save more than one credit card and switch without reentering.
New version insanely slow 1/5
It’s tough the believe software can be written in 2017 and still be this slow. App used to be OK (left a lot to be desired), but now it’s totally unusable. Would have taken my whole lunch period just to make an order. Not to mention they *still* don’t let you specify that you want your salad mixed up... so ordering online / via app still leads to a highly substandard salad.
Lovely design; one quite annoying issue 2/5
Lovely interface; quite annoying that it didn't tell me until the "pay now" step at the end that online ordering not available for the location I selected in the very first step... that error should pop up as soon as you select the location... not after building your whole salad and entering credit card into.
Feature Request!! 5/5
Please add a notes option so we can mention if we want our food to be mixed up!! Otherwise, amazing app and awesome food! 👍🏼
No option to have salad tossed 2/5
Ordering is easy. App is attractive. Very convenient to pick up quickly when hard at work.
All of that is ruined because I have to eat spinach leaves by themselves w/out other flavoring. I don't get the salad tossed and have to wait in line to get it tossed or fight to cut the line. It makes the app unusable. Next time, I will venture out even when in a rush. That may mean I go to sweetgreen or wherever else I think will be fastest. Or try uber eats...
I'm loving the SweetGreen App 5/5
It works great every time and is very easy to use. I use it everyday and it is a breeze! I place my order through the app (earn rewards) and enjoy a delicious healthy lunch without any hassles. A beautiful thing!!!
Can't use this. 1/5
It doesn't allow me to order salads with the dressing mixed in.
This App Never Works 1/5
I love Sweetgreen but this is the worst food ordering app of about 10 that I use. I spent 10 minutes today trying to order a salad and eventually gave up after multiple error messages and failures to connect. The app frequently crashes or gives you a "not connected to the internet" error (even when I am via WiFi and cell). And I have never been able to place an order if I wasn't on wifi. Please step up your app game Sweetgreen!!
The application design has captured my heart !
Wonderful app, wonderful food 5/5
Love the ease of ordering! Being able to highlight ingredients is a plus (ex. Vegetarian options).
Awesome, easy app & better yet, always delicious with the freshest, best quality of all ingredients! :-D
Needs complete nutrition facts 5/5
This app is the best way to sweetgreen. If you have a sweetgreen nearby and, like me, you enjoy (or want to enjoy) a healthy, hassle-free life, get this app. If you start ordering from there regularly (like me) you'll likely appreciate the ability to make custom bowls and salads and save your favorites, to make ordering even quicker.
One addition would be huge though: complete the nutrition facts! Add fat, carbs, protein, fiber, vitamins, minerals, etc. I'd like to be able to send all nutrition data to the Health app.
Separate from this app, if you haven't been to sweetgreen, check it out. Healthy, tasty fast food.
Order Times Work Poorly 2/5
There seems to be a minimum 30 minute delay between when you can place an order and when you can pick it up. If you live near a sweet greens it is frustrating to not be able to simply come and pick it up asap.
Never thought something could make the sweetgreen experience bad 1/5
Why on earth would you not mix things up? It's virtually impossible to do so with the fork and the experience of eating the salad is then 20x worse. At least make this an option! Until then, I will just have to brave the lines...
Crappy loading 1/5
Terrible loading, not accurate inventory, kept messing up order and app wouldn't let me fix it. Couldn't order more than one salad at a time. Silly.
No way to contact restaurant 1/5
This was my first time ordering from sweetgreens. I had to pick up my order (which was only two salads) in Los Angeles evening traffic only to realize it was incorrect. When you call their phone number, there is an automated voice that says someone will text you and it disconnects the call. When you respond to the text, the automated reply is that no one is available to help until the next morning. I called at 7pm and they close at 9pm. So now I will have to drive back in traffic in order to get a refund.
Poor organization and communication aside, the salads were essentially a bowl of lettuce with very little ingredients.
If I would not recommend this place to anyone.
By Joey Bernardo
It would be nice if you could cancel your order via the app. Also it would be nice if you could add a note to order, such as "please mix my dressing and salad."
LOVE LOVE LOVE 5/5
Favorite app. Love sweet green so much.
No online ordering at my location 1/5
I was really looking forward to finally sampling the food, especially after I got a coupon from my gym in Berkeley. Well, apparently online ordering is not available at the Berkeley location! Why on earth would they promote an app that you can't even use at all locations?
What are you waiting for? 5/5
If the line at your SweetGreen is as long as the line at mine, you MUST use the APP! Not only will you sweep in like a deft ninja and pick up your salad, you accumulate points and rewards. Why wouldn't you??
Best salads in town 5/5
Everything about Sweetgreen stands out.
The freshness and quality of the ingredients and the friendly and excellent staff are just the beginning of the Sweetgreen experience.
Add to that a wonderful location, lovely eat in space and a unique pickup system for those looking for takeout.
Finally, an outstanding app that allows for easy ordering, payment, and pickup along with a Rewards program have made this my go to place for my lunch.
Can't update app 1/5
By sally in dc
The app would be great if I could update it and use it...
Not a very good App 1/5
I had a horrible experience with this app all due to the way it's designed.
First, there's no way for you to leave comments to the stores for further instructions. Perhaps this could have avoided all the trouble.
Next, the way it works is you place the order, go to the store location and at the pre-determined time your order is ready for you. The problem is, they screwed up my order and I didn't find out until I got home. So I would suggest you all triple-check your order before you leave the store. And absolutely make sure you get dressing.
Finally, when the orders are made they are sealed tightly in a plastic bowl. But I suggest you literally open them up and check to make sure they put inside all of the things you ordered because they didn't do that for me tonight.
The way the app is supposed to work is you order, pick up and leave. But in reality what you need to do is order, double check, open the sealed bowl, check again, talk to the staff if there's anything missing, and then you can leave.
You can say it's a "user unfriendly" system.