By idk what to put as my name lol
i love tj maxx, don’t get me wrong, but the app is kinda laggy and slow
Can’t shop on the app! 1/5
It’s mind boggling that a shopping app doesn’t allow you to shop! I have no issue paying my CC bill via the app, but actually using it to shop…you can forget that! Every time I click on a category it just takes me to a blank page and nothing happens. SO frustrating!!!!!! I have no issues shopping on the website on my phone or computer, but can’t on the app. So my question is, “what is the point of the app!???”
Don't waste your time 1/5
I totally agree with the reviewer who stated "worst app ever". I have spent way too much time trying to get into it. Multiple times I have had to reset password. I love how it tells me to contact customer support. What a joke that is! Once I finally found a number there is no option to deal with app issues. After 4 minutes of listening to their options and choosing something, I still got no where. Deleting app the moment I am done with this review. It's a waste of time!!
This App Cannot be Resuscitated! 1/5
If there were a -0 I will give it to this app! THE worst app ever! Does not respond to any command and is seriously lacking basic feature functioning. I do not know who developed this app but whoever did lacks basic knowledge how to make this app work. This app is NON working app. You just cannot do anything on this app. It fails to log you in. It fails to Face ID log in. It fails to show your rewards. It fails to show your account. So question is what on earth is this app’s purpose?! Get rid of it altogether and do not push people to download a broken bulb that has no switch on it!
App issue 3/5
Whenever I go into the app it immediately closes out and my other apps don’t do that. Please fix this!
Rewards not visible in app 1/5
By sh pet
I have numerous Rewards certificates that I’ve earned and are visible through the website in my computer, but they NEVER show up in the app, which I can use while shopping in the store. I called TJ Maxx who told me it wasn’t their problem and to contact the app company. I did, and they said it wasn’t an issue on their end. This has gone on for years! How can there not be a functional app in this tech era we live in? It seems to me, they just don’t want people to be able to access their rewards. Very unprofessional for any company, especially a chain as large as TJMaxx to not resolve this issue quickly.
DON’T GET IT! WORST APP EVER! 1/5
I hadn’t used tjx app in years and finally allowed myself to apply for rewards card again. Biggest mistake ever! I’m so disgusted with it! I’m calling the bank to tell them don’t bother sending me a card. Will never ever do that again!!!!
Rewards NEVER show up 1/5
Very frustrating to go to the store and know for a fact that I have rewards cash that’s “supposed” to be available in the app but isn’t. I almost opted out of paper CC statements but I’m glad I didn’t because how would I get my rewards? The only reason I will keep the app is because I went through the hassle of adding my CC to it.
Reward tracking doesn’t work 1/5
This app is a pain. Payment for credit cards is easy enough, however I had over $100 in rewards that did not register in the app. Rewards continue to not show up in the app. I have to track them separately through email.
Time wasted 1/5
By this is dumb a nickname
I agree with everyone else . This app is one of the most annoying and frustrating app. Needs lots of improvement. I am constantly having issues logging on .
0 stars 1/5
I have been trying for over an hour to link my rewards card to my account and it still doesn’t work!! There is no number to call and this is probably the worst app. I have attempted to download!
Doesn’t work!! 1/5
I have tried repeatedly to work this through with customer service but they just don’t understand! So I am writing a review to alert others. And maybe TJM will read this and understand it. For the last six months if I am shopping for something on the website or through the app I can (sometimes) select it and get it into my cart. I can pay for it with Apple Pay, too. But if I attempt to use a credit card, especially my TJ Maxx credit card, the next screen I see says that they are out of bandwidth and I have to try again later. I have deleted all my cookies and history, I’ve deleted and reinstalled the app multiple times. This happens on the website and also the app. As a result, I miss the opportunity to use my TJ card and accumulate rewards. The second big problem is if I tap Discover I can see product categories. But if I tap a product category or if I tap the Shop icon, I get only a blank white page with nothing on it at all. So frustrating! And this has been happening for more than six months!
Worst retailApp ever 1/5
I have other retail apps on my phone that are awesome and keep up with reward points flawlessly! This app does not show my reward points even though I have 40! I called customer service, she told my my card was not linked to the app, but it is! I can pay my bill, place an order, etc. she said if my ph e updated it lost the connection. WHAT? That’s stupid if that is what happens! Apple updates phone ALL THE TIME for security! This app is junk! How can I use my rewards? There is no choice in the app to manually upload them!
By peggy 2me
Everytime I log in I have to reset my password as it doesn’t recognize the updated one worded app ever
Worthless app 1/5
Try over and over to order and get access denied. This after I successfully sign in to account I’ve used retail apps before and have never had this problem
App is one of the worst I’ve ever used 1/5
It says I now have $0 in rewards. But for the past year I’ve had between $40-$70. I just logged into the website and it says I have $70 in rewards. Checked the app again and it says $0. I tried to used my rewards in the store yesterday and they didn’t show up. Also had to pay a stupid late fee of $40 or so because I had a balance of like $5 that was like a day overdue. I have autopay set up on all my cards monthly that pay the entire statement balance but this one doesn’t offer it, so I have to constantly check this app and I hate doing that because it’s not user friendly at all :( I’ve been debating on canceling my tj maxx card because of this app
Useless App 1/5
By courtney mcg
This app won’t let me log in, stating my password is wrong. However, I am able to log in with the same credentials on my desktop with no issues. The app is useless if you can’t actually log in!
The WORST 1/5
My acct does not show my rewards and the shopping feature does not work! This is the absolute worst shopping app.
No shopping 2/5
Can’t see any product
App doesn’t work 1/5
It will drive you crazy. Don’t bother downloading it. You’ll have to log in 10 times and it still won’t work. :(
WORST APP! Deleted! 1/5
Always indicates incorrect log in information, but I can access it just fine from my Mac. It won’t link my information and EVERY SINGLE TIME I’m at the store, the cashier says “Just download the app” heavy sigh….ummm NO THANKS! I usually invite the employee to review the app reviews to further explain the issues so many people are having.
I have 13 other store apps on my phone that work seamlessly. This app needs significant help!
Completely dysfunctional, just the actual website 1/5
Not a new issue, ongoing for many months, tried from multiple browsers and devices. They’re missing out on a ton of business from me because of how bad the website and app are – they simply do not function.
Not only is it the worst retail app I have ever used, truth is I can’t use it. I can easily log onto my account from my computer via the web and I have confirmed repeatedly that my email and password are correct. However the app continues to insist that I’ve got it wrong and even upon asking it to send me an email to reset it, I get nothing. So, unless you remember to print out your rewards and take them with you, they are going to die on the vine and expire. I’m so disgusted that I feel like boycotting the TJX family of store (especially HomeGoods where I must shop twice a week ) which would be sad. But there is a nice At Home store nearby. I think I’m going to start switching!!! Ughhhhhh
Has a lot of issues 1/5
Hey TJ Maxx, there are many issues that need to be fixed with this app, asap! The bill pay part works fine, which I love but the shop feature does not work and when I try to log into my account to track my order or look at past purchases, it won’t log me in and it will just go to a blank screen. The only reason I use the app is to pay my credit card bill.
Can’t login my account 1/5
By olive balls
I can’t login my account after the upgrades, while I can log in perfectly from websites. Something wrong in this version.
I linked my tjx cc account the app and now it doesn’t work. No search, no look up. Just crashes. Been that way for a week. Who is designing/maintaining this app??? Would probably order more often if it wasn’t so poorly designed. Disappointing.
Always loading 1/5
T.J.Maxx, please have a new developing team. The app and website are always loading… what’s worse is that there’s not a loading notice, so basically what we can see is just a blank page… I can’t do online shopping with app nor website… I guess it’s a good strategy to ask people to shop in store…
Why all the hate? 4/5
I’m really not sure why the ratings for this app are SOOOO low. I mean, it works like pretty much every other retail app… shop, add to cart, check out. I’ve bought jewelry, clothes, shoes, without incident. Great selection, fast shipping. What else IS there?
Constantly crashes 1/5
The recent update stinks. Every time I try to pay my bill, the app crashes. After selecting Pay My Bill, it takes me to the log in page. I try to log in using face recognition, and it immediately crashes. It works about 1 out of 10 tries. Please fix this. I mostly use the app to pay my cc bills.
Impossible to use!
Can’t log in 1/5
I used to log in on the app and all of a sudden I can’t and can’t see how much rewards I have like I used to instead of printing them at home. I called a few days ago and can access on my laptop but not in this app.
TERRIBLE APP 1/5
I can’t never sign in ……..
Wish I could give this app a ZERO star rating!!! 1/5
By plomnvddhnb x
When I first downloaded the app I had no issues linking my card and could see my rewards. However, within the last year this all went bad. I can no longer see my rewards and cannot link my card via the app, nor online. I tried calling customer service and was sent to a “technical” team member. She was no help. She told me I needed to delete the app and clear my cache. I did both and still cannot link my card! What a joke! It’s as if the company wants to make it more difficult to use your rewards. And now as I’m trying to send this it keeps telling me the “nickname” is already used. Good grief!
Terrible app 1/5
After all the same issues documented by other users, I deleted my app last year, but thought surely a year later they would be corrected. WRONG. App doesn’t even recognize my email. Says to enter a “valid” email. I remember this was the same problem that resulted in the delete a year ago.
Can’t login 1/5
I can’t login on app using same credentials that works well on the website
APP SUPPORT ????? 1/5
By tried to find name
Where is “APP” support??
There is definitely a problem with this APP!
Never could get digital rewards to work. Even when the store app was working. Then poof! Open app and nothing! Pages were empty. I even signed out, deleted the app, then downloaded again. The header was at the top of an empty page. I could tap account, the menu would appear but that was it!
You can’t get “APP SUPPORT”!! This isn’t an order or store problem, or a rewards card problem! It’s an APP PROBLEM. NO APP SUPPORT!! DOES ANYONE READ THE REVIEWS???
I thought maybe I’d been hacked — until I attempted to get help (spending 30 minutes searching everywhere!) then began to read reviews.
Is corporate aware of the issues with the app?
Do investors know the issues with the app?!!
You can get the names of board members, but you can’t contact them. You would think, that with all the different boards and committees, there would be someone following up on APP issues, ensuring proper working order, ease of use, etc.
Anyway, I guess this saves me money.
BAD FOR BUSINESS
Access Denied 1/5
By Realtime AppReview
The App worked perfectly fine, until a week ago. Now the app fails to open with the message access denied. Hopefully the issue will be resolved.
Nothing loads 1/5
This app has always been slow and buggy (hard to get rewards to link), but after last update (for app or phone, I’m not sure) I now see nothing in “discover” or “rewards”. The only thing that seems to work is checking my TJ Maxx card balance. So annoying. Deleting.
So Bad 😭 1/5
By Chai Doll
This app annoys me to all ends!! I can never see my rewards certificates. And then recently when I tried to link my card, it made me create a whole new account. And after all that I still can’t link my card. I tap “link card” and it just takes me to the rewards section of the app, which is blank. 🤣 so now I have 2 accounts and got nothing out of it. And when I call customer support they don’t give any helpful info or advice. I love the TJX card and the store, but this app needs to be reevaluated, and redesigned. Due to these issues, I’m forced to use the desktop version to check my rewards, which is not the worst but can be inconvenient. Thank you for coming to my Ted Talk. 🎤
It won’t show anything 1/5
By Much Darker
I was very excited for this since getting the credit card but according to the app I have zero rewards, I found it suspicious since I shop there all the time, no matter how much I’d tell the T.J.Maxx workers when they asked if I would use rewards they wouldn’t believe me, they blamed my phone but I heard many people had this issue. To see my rewards I gotta go in a computer which is annoying because I have the app 😒
Best attention 5/5
3675 Satellite Blvd, Duluth, GA 30096 in this address get the best attention.
I love shopping in this branch, it is very organized and clean, and I can easily find the discount section in that section a lady named Hola helped me. In general the staff are helpful and friendly. And the lines to pay are not busy. Thanks a lot.
Please don’t waste your time downloading this app 1/5
By eh ggh Tree F h
I never even got to use it. It wouldn’t even take my login info to sign in and pay on my card. I tried several times, and finally I found a link to pay online and did it that way instead.
I keep seeing responses to all the bad reviews from the developer trying to act like there isn’t a major problem here with their app. And telling US to call THEM with our concerns. No thanks, I already wasted a lot of my time just trying to log in to your terrible app, don’t waste more of our time asking us to call a 1-800 # with our concerns - we’ve already told you what the problems are on here. If you’re going to respond, admit there’s a problem and that you’re working on it.
App is essentially useless. Terrible Interface 1/5
Any option you pick, the page goes blank. Can’t see anything to shop. Rather just shop in person or via desktop.
doesn’t let me open the app 1/5
By cat catatonic
terrible app pls fix
Half of the features on this app like “virtual credit card” don’t even work. Think I’m going to close my card at the sheer annoyance of this app, lol. Get it together, developers. Big yikes for a large retailer like this.
Worst app in all of history 1/5
They clearly cheaped out and tried to get a deal making the app, but it’s costing them 50x in revenue. The app doesn’t work. It will randomly clear my cart of items I’ve added. I tried to order $2k worth of stuff for our new home 3x now. It keeps getting cancelled without explanation. I called my bank and they said the charge was never even attempted. I just called customer service and spoke to sherry, who basically had no info to give. She just said sorry I’ll forward it to another department which will take 3-5 for them to figure anything out (without calling me back). Half the order is already sold out, so that isn’t very helpful. I asked to speak to a manager, was put on hold, then told her manager was busy and couldn’t accept any more calls. It’s like they don’t want to get paid. I just don’t get it. Ended the call without any resolution and company obviously lost that order and an otherwise great customer. You guys need to invest in this app and retrain your customer service team. I would not recommend this app to anyone.
Don’t waste your time on this one 1/5
Don’t wast your time trying to sync App with CC. I wanted to have access to my rewards certificates but could not get into my account through the APP. I guess I have to go old school and print them out 😬
Awful app - cannot see rewards 1/5
Yes my card is linked …
I really dislike this app 1/5
TJ Maxx app does not show you the rewards you earned. Therefore, I can not utilize them and Tjmaxx gets to keep them