Great store! 5/5
I do not understand bad ratings by customers. It’s a fun store to shop, full of reasonably priced and cute clothes, great deals on beautiful purses, and much more.
Terrible app. 1/5
Needs major over haul.
Get it togetherp 1/5
Why in the world would you be able to “browse” online but not be able to actually buy anything? Especially with stores like Marshall’s and TJ Maxx where inventory is constantly changing.
—-despite the message from the CEO on the websites and app, you can’t even actually browse. Get it together. If all the stores are closed and you’re not doing online orders it shouldn’t be too difficult to at least have the correct info on your page.
Now this is just ridiculous.... limiting online orders is probably the most ridiculous excuse for this covid that I’ve seen. You must have the most ignorant CEO ever if they seriously think that will somehow prevent anyone from spreading the virus. Nearly every other company has opened back up.... its absolutely stupid that you can’t shop online or in store still at TJ Maxx or Marshall’s. Once I use the stupid gift certificate I have I will never shop at another one of your stores. The simple fact that you can’t even update your website shows how absolutely incompetent your company is.
Really? It is usable and useless! 1/5
As soon as you download app, you will see a “We have reached our maximum order amount” so this app is trash and useless. Don’t bother downloading this...
In store returns are a nightmare 2/5
By Sassy Sharp
If you order online and return in the store, you’ll feel like an awful person. Their system isn’t aligned in-store and online and it’s a dreadful process for the employees. And it takes forever. Oh, and everyone behinds you hates you 😂
Login is Almost Impossible 1/5
I’ve had to reset my password several times just to login to pay my CC. I’ve always accepted to use my fingerprint and it’s never an option for initial sign in. It’s annoying since the main reason I downloaded the app was to pay the CC online.
Camera Scan does not work, manual entry does not work so rewards certificates are useless to add to the app
It is slow to open.
Missing items 1/5
By shopper swimmy
When I received my order I noticed one item was missing, and I call the customer service right away and they said it maybe have different shipment in order, I told them it would be, but If the order has separate shipment, I received the order receipt shouldn’t show the missing item on it, but they didn’t listen to me, and told me to call them two days later, ok, I made the call two days later and they said need to call them on next Monday to get the refund They cannot do it now. Ok, I call them today 3/24, and they told me to call them next Monday not this Monday. What is the problem with them. This is their fault why I need to keep calling to them and tell me call them next week and next week again and again. I was so disappointed I will never order again.
Does Not Sync Rewards 2/5
By Noelle The Reader
They updated from their mailed paper rewards that you had to bring into the store, and I was so pleased they were stepping into the 21st century. Except the app does not update with the rewards you earn — it says I have $30 rewards on the app, and none of the codes work, they all produce an error at the register. But my actual TJX Rewards account connected to my credit card says I have $80 of rewards — where are they?? And since they aren’t mailed anymore, I now have to print these all myself and carry them around to use. They have taken a step BACKWARDS in terms of usability. We are now in the dinosaur age.
The “arrived overnight”... 1/5
The “arrived overnight”, or “just added” is not on app!? It is my first click EVERY day!
I don’t want to go through everything. Please fix!
Much love from Kentucky!
Reward access 2/5
Once your certificates are uploaded it is very difficult to retrieve them. It took me several times to pull from my online account. You have to make a new account under your credit account. You can not access through the account website.
Terrible User Interface 1/5
This app is barely functional for managing a credit card. It requires multiple, separate logins within the app to attempt to pay your bill or see your rewards points. The Touch ID doesn’t work. Then most of the pages wont scroll down all the way, so you cannot complete forms. Additionally the format is unprofessional; why are the first letters of titles not capitalized?
This app is so bad it makes me want to cancel my credit card whenever I try to pay the bill.
Unable to sign in 1/5
Changed passwords twice. After attempting to sign in after inputing password, app would continue kicking the screen back to the sign in. Unable to access $100+ of rewards certificates.
Don’t update!!!! 1/5
I updated and can’t log in anymore!!!!!!
Simply doesn’t work 1/5
Log in issues 1/5
I am never able to log in to the app to pay my bill or look at my transaction history. It constantly tells me I have the wrong password despite changing it multiple times and being able to log in just fine in the internet browser.
Worst app 1/5
Worst app and very hard to use.
Changing of developer is needed
Useless app 1/5
The app is garbage, it’s slow, throws errors, can’t remember your password.
Every time I go to the TJX store and show the rewards certificate to the cashier - the certificate never works, so there’s no point in this app.
Will not sync with my credit card account so I can access rewards. Keeps telling me password incorrect (when it’s not) and when I try to reset my password it says email sent to do so but NO EMAIL IS EVER SENT. I’ve checked junk mail, refreshed mail, nothing. I have to print out paper copies of my rewards because I can never access. The app is useless.
Freezing and bad search engine 1/5
Can’t filter results well so impossible to shop. The clearance section is hard to shop too because of the non existent filter. Also, the app freezes a lot.
Hard to click to next page 3/5
The pagination arrows where you can click from page to page are so annoying i sometimes have to click it 10 times to get it to work. It’s almost as if the click point is way too small and it’s hard to find the exact place where click the arrow loads the new page. PLEASE fix i use this app every day and it’s driving me nuts.
My card at my finger tips 5/5
By Marie 1010
I love the app it keeps my card right in my phone so when I’m switching purses I don’t have to have all the cards if I have a smaller wallet that week I can keep that card to the side because I have it in the app.
I NEVER leave bad reviews, but I am so frustrated with this app. I had the tjx rewards card, and every time I want to log in to pay my bill I have to reset my password. I write it down EVERY time I reset it so I know it’s correct. I’m cancelling my card because of how difficult it is to just pay a freaking bill!!! fix your app!!!
This app trash. 1/5
By Wut even is this
This app is the most frustrating thing ever. I reset my password because it wouldn’t allow me to login with my previous password( mind you I put it in several times and knew it was correct). After resetting my password it wouldn’t let me login with my new password. I’m over it. They need to get it together playing around with people’s money is not a good look.
Cannot log in my account 1/5
I tried many times never log in my account，can you please fix this？
Is this a joke? It has to be a joke right? 1/5
I would like to first congratulate TJX for developing an app that is this terrible, non functional, and frustrating to use. You’ve truly set a new standard for dumpster fire apps. Honestly, I am almost impressed by the laundry list of issues that I have encountered consistently in my many attempts to do literally anything on this app… almost. The fact that this is a major retail chain’s official app and not the first development attempt of an 11 year old is appalling, and frankly a little insulting as a customer. This is nothing new, and patches to “fix bugs” are released, yet this remains to be one of the most poorly rated shopping apps. Investing profits in their app, which would in turn increase sales, is clearly not on their to-do list any time soon. Hmmm.
Undergrads could, and do, develop better apps than this. My toddler could develop a better app than this. A three legged dog with cataracts in both eyes and major arthritis could develop a better app than this. These are just a few of my money saving ideas to improve the usability and function of this steaming pile of vomit your company calls an app.
Other possible developers that would vastly improve your app? I’m so glad you asked. A crab (any crustacean really), that old sprouty potato that rolled to the back of your pantry that we both know you saw and didn’t pick up, some sidewalk gum, multiple cats stacked on top of each other to form one very tall Voltron-esque cat, a slice of cheese, an empty amazon box, etc etc.
In all seriousness, if you as the downloader want to browse and save items to your favorites on this app, there’s a 10% chance it will suit your needs. If you intend to place an order, pay your card balance, or use it for more than 2 minutes at a time without it crashing, I would suggest saving yourself the headache. Personally, I am really pulling for the stack of cats idea. In the meantime I will just use a computer or shop in person like some kind of peasant.
TJ Maxx- Y’all are lucky I’m broke and love a good deal. If I could afford this quality of new items anywhere else, I’d be gone in a second. Get to work fixing this app right meow.
Tj Max is a tacky company it nickels and dimes customers 1/5
I ordered once before a few pairs of shorts and some other stuff total was like 150$. Moral of the story one pair of shorts the price tag came off that little plastic thing that holds it was a 34 waist which I wear but these fit like a 36 or 38 waist so I returned them expecting a full refund of 24$ they refunded 12$ and kept the shorts. What a joke I didn’t even bother with them ever again. I spend thousands on clothes a year. Then these companies wonder why amazon is king of the world.
Worthless App! 1/5
This stupid App won’t let me register my TJ maxx credit card because the part that says new users register is under the bottom crap bar that says “shop” “search”, etc!!
I can’t click on it!! I’m deleting the App, paying my bill by snail mail and never using the card again!!!!!!!!
When are you going to start listening to your customers? 1/5
App is AWFUL!!!!! I just reset my password (although I have had same one forever so I am not sure why kicked out anyways) and even after getting confirmation my password has changed I still can’t log in! This app is useless at least every other month cause of issues. Hire someone new.
No rewards 2/5
Why have an app if I can’t access my rewards?
Weird Malfunction Preventing Shopping 1/5
All of a sudden the shopping section of the app stopped working. I had things in my cart and have tried a ton of different things to restart the app, hoping to get back to my cart and shopping but nothing has worked. After about an hour of various attempts, I went onto the site in my mobile web browser and saw that the size that I was seeking (and in my cart/would have purchased had the app not stopped working) sold out somehow between this mess. Super disappointed and annoyed.
Deleting this app as soon as I write this review 1/5
I love TJX! I HATE this app! For the life of me I could not get the app to accept my cc credentials. I wanted this app to access my rewards on the go. But it appears impossible to do that. I will contact TJX the old fashioned way by email or phone and complain.
Search feature 2/5
By Pea- A 43
The search feature is a joke.
I put in Champion in the search .. one item came up along with other items and way down the list of items, there was one more Champion item.
I don’t want to look at other things in my search results.
Also, why hide the name of the brand on items.
This app is just weird. Not worth the energy!
Can’t upload reward certificates 1/5
Keep saying I have login and it’s sending link to email address. Several attempts, no email. I can login online to my account but not app. Useless ap for using rewards
Worst app ever!!!! 1/5
Sent a card payment thru the app that had not appeared 36 hours later, nor did it post to my bank account. The app had such poor ratings, I thought it did not complete and sent it again. Now both payments are showing and the app won’t let me cancel it. Multiple calls later, I found out that TJ Maxx or Synchrony Bank can’t cancel or credit it either! I now have to wait 7-15 days for a check! This is ridiculous! I am canceling this card and deleting the app as soon as this issue is cleared up! It is not worth a $10 gift card for points. I am furious!
By Embark lover
Unable to manage my credit card. I had to reset my password yet still wasn’t able to access it. If you really care about yr customers, fix it quick
Most Frustrating Experience 1/5
Really torture to use this app. It’s just bad. So hard to navigate, so many ‘features’ to sign up for and using or redeeming rewards is also terrible. It’s very rare that I want simple paper rewards in the mail, but this app makes me want to go back to the days of cave paintings to escape this whole experience with T.J.Maxx and their credit card / app.
Don’t want to shop! Just pay with my card or pay with Rewards or pay off my balance 1/5
By love the stores hate the app
Horrible, will probably delete this.
I don’t want the app to shop from their online stores. I JUST want the app for my credit card functions. Like my AmEx app. Like my Costco Citi App. (I don’t shop Costco.Com from my Costco credit card app)
I want to use this app while I’m in the store, do needs to be quick access. To pay at checkout. To use my Reward dollars to pay.
What a JOKE 1/5
As soon as I open this app a login page pops up twice. If you were to close out of the login app it will just consistently pop back up. Don’t have a login? It’s cool-this app will not allow you to make one. Oh well! I guess it’s time to look at products from any other company! 🤷🏽♂️
It has never worked yet.
Search is frustrating 2/5
I’ve tried searching for brands in the search bar but they don’t come up with results when they obviously have a lot of these brands coming up in results after clicking on category tabs like clearance/shoes/etc.
Doesn’t work 1/5
Literally every single function on app does not work. I tried placing multiple orders and not one would go through. It was beyond difficult to get any item to go in cart, use search or even choose from the category. Also, continuously would crash. Ended up having to use actual website from a desk top. Super frustrating!!!!
Useless digital card feature 1/5
Went to shop and forgot the card so was told to set up digital card which I did but 2 times I went shopping after that. The digital card Never works
Manager in the store also was useless.
What’s the point? App page prevents card registration 2/5
Just installed the app despite low reviews hoping to set up payments for my TJM card thru the app. While the app offers an option to register & link a credit card, I could see the option but not select it - the page won’t scroll down far enough to allow selection. This suggests the app was designed without planning for use on different phone/screen sizes. When making payments becomes a pita, I use that card less, kwim?
Worst app in America 1/5
By crying james
Add to the app 1/5
By Kelsey garner
I really think they should have a barcode scanner included with the app Because they don’t have a price checkers in the store!
Log in never works 1/5
I love TJMaxx but this app is horrible. The log in never works. It makes it so difficult to actually pay off your card
Card user 1/5
This is the worst app ever. Never works. Major sign in issues. Makes me want to cancel my card.