Very un-user friendly 1/5
By The G-nator
This app signs you out frequently and even upon updating passwords it says you have the incorrect password even though I can log in with it online. The connection with my rewards account is terrible as well often showing zero rewards even though I have an email with my rewards code. Causes a ton of frustration when in-store shopping so I usually take a snapshot of my reward from my email so it can be scanned at checkout. Worst shopping app I have.
Still a crappy App 1/5
Tried to search Ugg and it literally said some brands can’t be searched for. What is this app used for if not shopping?
Love developer replies 1/5
They add icing to the cake of how utterly useless it is to use the app link the card or do anything basically.
BUT that automated reply adds insult to injury.
Honestly makes me not even want to shop there. Getting a genuine sense of don’t really honestly care about customer. We are all fluff and zero function.
Tried numerous times to pull up app to no avail! I’m sick of this and will delete it! It will not pull up. Says the email or password is incorrect. You have an email sent to you only to come back and get the SAME MESSAGE! Ugh
Worst App 1/5
Time to close my account. This is the most ineffective app I’ve come across. Rewards are never available or accessible. How hard is it to access my rewards at the cash register when making my purchases. Every other reward card I gave does that. If no improvements made, then bye bye TJX card.
Password reset not working 1/5
I would so appreciate this issue being addressed <3.
I have attempted multiple times to reset password. Called customer service. Deleted app twice and re-installed per their suggestion. Nothing is working. App is unusable for me.
Nothing worth downloading 1/5
I have downloaded this app several times over the years, never keep more than after first try, it is pitiful! Shopping page? No! Ut is a useless app that is a waste of time. I assume they just want your personal profile.
WHY ARENT YOU LISTENING TO US 1/5
By Ex Avid PhotoGrid user
You see all these awful reviews yet don’t change it? You’re losing customers strictly because of how bad this app is. This a HUGE company that is so far behind on technology that it’s embarrassing. Stop being cheap and fix your app before you lose more money when we all cancel our cards.
I’m standing in line. 1/5
I’m standing in line, a long line. Trying to get this app to come up with my rewards point. It says I have $26.51, but when I try to bring them up they want my finger print. I give my phone my finger print and it goes to a blank screen then the whole app crashes. Luckily I printed out my coupons, but left them on the car. So now I got my printed coupons and now I’m back in the lobby no line again. Grrr fix this!!
Not usable 1/5
This app is the worst. I love online shopping but the TjMaxx app doesn’t last longer than 30 seconds before crashing. You can’t use it.
Why even shop 2/5
By Naenae 2
Why is it that every time I order something my order gets canceled…..
Issue with sign in to access Rewards certificates 2/5
By Kary 01
I’ve been having the same issue over and over with sign in to access my Rewards certificates in the TJ Maxx app. The app does not recognize my email/ password even though they are correct. I have to contact support every time so they do something that then, allows me to access the Rewards. It’s a pain to do this every time I get signed out. No more than two stars for the app.
Issues with checkout!!! 1/5
For months I have not been able to check out, it says they are updating site?! For months? Then customer service says to call and make an order, I’m not even able to see what’s in my cart at this point. Anyone else having issues?
Why can’t I manage my TJX credit card on here?! 1/5
Every time I try to go to pay my bill it just says there was a problem try again in a few minutes which I do & still the same result (& yes I am set up & got a confirmation & all), all I want to do is see my bill activity & how much I owe on my card. I don’t have a computer at home so really need this app to work if you want me to be able to pay my bills.
Worse app ever 1/5
Every time I try to log on I have to change password. No help on customer service. I can get help at store. I have had credit card for many years and have trouble getting my rewards.
Uninstalling and reinstalling doesn’t work! 1/5
By Bauick 87
Reading these reviews I see I’m not the only one.
The funny thing is I see allll these bad reviews and the customer service just has a stock message that says call us if you have any issues or questions but it’s like why? You see the issues and questions right in front of you, do soemthing about it and fix it. I’m a Business owner mylsef, if I saw multiple customers saying they have an issue I wouldn’t tell them to leave me a voicemail if they have any questions or issues. Not sure where the fault lies here but the problems are right in front of them. Fix it. It’s 2022 it shouldn’t be this difficult to give people my money.
Disappointing App 1/5
This app is definitely not the best. Every time I get ready to use my app for my rewards it never works. If it comes up on the lab top, it should easily activate on my mobile device as well.
Unable to load page/ white page 1/5
The TJ Maxx website/ mobile app is HORRIBLE.. the app/ page has not loaded properly in months and you can’t even log in.. how do you expect people to shop and spend money if your page doesn’t even load or gives a blank white page… I would of given zero stars but I had to leave one to leave a review… guess I’ll shop somewhere else where their website doesn’t have trouble loading…. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Not supported. 1/5
By McBee H
I was not able to log into the TJ Maxx app. I called customer service at both TJ Maxx and synchrony bank. I spoke with three different customer service representatives. They each told me they do not support the app! The TJMaxx andSynchrony bank representatives, only the website shown on the back of the TJMaxx rewards card. Suggest don’t waste your time on the app like I did!!
Gift certificates do not show. 1/5
By Stonewall MU
This app is clunky and recently my gift certificates do not show and now I have to print or use emails. No real value of the app except it can show you your CC balance.
Rewards don’t show on app. 1/5
Rewards don’t show on app. Called support and they suggested to reinstall the app which did not solve the issue.
Rewards do not show. 1/5
It would be nice if the app worked, but nope. Rewards do not show in the app and basically that’s all it would be used for
Problem logging in 2/5
The app used to work, but suddenly even if I change the password it won’t let you login. I have reached the “contact us” part at the app and it hasn’t helped me. I even have talked to store employees about it and they have told me it happens to a lot of people, I just have to log through the browser…. Well then… the app shouldn’t be promoted…
Digital Rewards $0?! 1/5
I have been unable to get anyone to figure out why digital rewards says $0 on the app yet I have over $100 according to my e-statements. Unfortunately I can’t use them from the app because “there is nothing to scan or tear off”. Please fix your app issues!
Terrible app. No support. 1/5
This app is ridiculous. I can’t log on and can’t find a place to even request support. Have wasted too much of my life on this already.
Thx App is worthless 1/5
I can open tjx on my phone using a browser but I can’t open the tjx App on my phone using my password
Does not work anymore! Digital card won’t show only gives you 12 digits to key on so worthless… called and spent 2 hours of my life on the phone with 4 diff reps and no one can figure it out. They did an update and it doesn’t even work anymore and have you as the customers go in circles. Ridiculous, then don’t offer the app if it doesn’t work and stop wasting your citizenry time or we will go else where
By kailye jean
It was horrible I couldn’t go in the app I tried deleting it are getting again but it kept kicking me out I tried resetting my phone still didn’t work
App is terrible! 2/5
I have the app and it is terrible! I would rather go through a web search. The app is small and doesn’t fill the screen. Needs improved a LOT!
I’ve been trying to link my rewards to the app for years and it never worked. I even watched a video on how to do it but there is clearly something wrong with the app. It should not be this difficult.
Please fix your app! 1/5
Rewards not showing up - app itself is not intuitive to use. Makes me not even want to shop here.
Terrible shopping app 1/5
By Solstice Sun
I tried to check out multiple times on this app by using my store card. Even with a zero balance, the app cancelled my order multiple times. Also, I entered the “SHIP89” code and was charged for shipping. The order was over $300. Glitchy, crashes, and it takes several efforts to get the order to go through. Just order online. This thing is awful and frustrating
Unable to link rewards with card 1/5
I’ve tried SEVERAL times in the past year to link my rewards with my card and have been unsuccessful. 🤪. I even followed their directions and nothing worked. I should not be the one linking, it’s an internal issue since I can use one card at 4 different stores, the main app should allow viewing of rewards I have to have the rewards app open prior to checking out and manually write down the very numbers when shopping online.
The worst app 1/5
This app doesn’t work. It doesn’t recognize my account. Password reset doesn’t work. Absolutely no purpose for this app. You have to use the website and/or print hard copies of your rewards. Don’t bother downloading or creating an account.
By idk what to put as my name lol
i love tj maxx, don’t get me wrong, but the app is kinda laggy and slow
Can’t shop on the app! 1/5
It’s mind boggling that a shopping app doesn’t allow you to shop! I have no issue paying my CC bill via the app, but actually using it to shop…you can forget that! Every time I click on a category it just takes me to a blank page and nothing happens. SO frustrating!!!!!! I have no issues shopping on the website on my phone or computer, but can’t on the app. So my question is, “what is the point of the app!???”
Don't waste your time 1/5
I totally agree with the reviewer who stated "worst app ever". I have spent way too much time trying to get into it. Multiple times I have had to reset password. I love how it tells me to contact customer support. What a joke that is! Once I finally found a number there is no option to deal with app issues. After 4 minutes of listening to their options and choosing something, I still got no where. Deleting app the moment I am done with this review. It's a waste of time!!
This App Cannot be Resuscitated! 1/5
If there were a -0 I will give it to this app! THE worst app ever! Does not respond to any command and is seriously lacking basic feature functioning. I do not know who developed this app but whoever did lacks basic knowledge how to make this app work. This app is NON working app. You just cannot do anything on this app. It fails to log you in. It fails to Face ID log in. It fails to show your rewards. It fails to show your account. So question is what on earth is this app’s purpose?! Get rid of it altogether and do not push people to download a broken bulb that has no switch on it!
App issue 3/5
Whenever I go into the app it immediately closes out and my other apps don’t do that. Please fix this!
Rewards not visible in app 1/5
By sh pet
I have numerous Rewards certificates that I’ve earned and are visible through the website in my computer, but they NEVER show up in the app, which I can use while shopping in the store. I called TJ Maxx who told me it wasn’t their problem and to contact the app company. I did, and they said it wasn’t an issue on their end. This has gone on for years! How can there not be a functional app in this tech era we live in? It seems to me, they just don’t want people to be able to access their rewards. Very unprofessional for any company, especially a chain as large as TJMaxx to not resolve this issue quickly.
DON’T GET IT! WORST APP EVER! 1/5
I hadn’t used tjx app in years and finally allowed myself to apply for rewards card again. Biggest mistake ever! I’m so disgusted with it! I’m calling the bank to tell them don’t bother sending me a card. Will never ever do that again!!!!
Rewards NEVER show up 1/5
Very frustrating to go to the store and know for a fact that I have rewards cash that’s “supposed” to be available in the app but isn’t. I almost opted out of paper CC statements but I’m glad I didn’t because how would I get my rewards? The only reason I will keep the app is because I went through the hassle of adding my CC to it.
Reward tracking doesn’t work 1/5
This app is a pain. Payment for credit cards is easy enough, however I had over $100 in rewards that did not register in the app. Rewards continue to not show up in the app. I have to track them separately through email.
Time wasted 1/5
By this is dumb a nickname
I agree with everyone else . This app is one of the most annoying and frustrating app. Needs lots of improvement. I am constantly having issues logging on .
0 stars 1/5
I have been trying for over an hour to link my rewards card to my account and it still doesn’t work!! There is no number to call and this is probably the worst app. I have attempted to download!
Doesn’t work!! 1/5
I have tried repeatedly to work this through with customer service but they just don’t understand! So I am writing a review to alert others. And maybe TJM will read this and understand it. For the last six months if I am shopping for something on the website or through the app I can (sometimes) select it and get it into my cart. I can pay for it with Apple Pay, too. But if I attempt to use a credit card, especially my TJ Maxx credit card, the next screen I see says that they are out of bandwidth and I have to try again later. I have deleted all my cookies and history, I’ve deleted and reinstalled the app multiple times. This happens on the website and also the app. As a result, I miss the opportunity to use my TJ card and accumulate rewards. The second big problem is if I tap Discover I can see product categories. But if I tap a product category or if I tap the Shop icon, I get only a blank white page with nothing on it at all. So frustrating! And this has been happening for more than six months!
Worst retailApp ever 1/5
I have other retail apps on my phone that are awesome and keep up with reward points flawlessly! This app does not show my reward points even though I have 40! I called customer service, she told my my card was not linked to the app, but it is! I can pay my bill, place an order, etc. she said if my ph e updated it lost the connection. WHAT? That’s stupid if that is what happens! Apple updates phone ALL THE TIME for security! This app is junk! How can I use my rewards? There is no choice in the app to manually upload them!
By peggy 2me
Everytime I log in I have to reset my password as it doesn’t recognize the updated one worded app ever