Beware! This App does not work. 1/5
As of February of 2019 this app is not worth it if you want to consistently receive calls and text messages. I thought I’d be able to manage a rental business without carrying a second phone, but after two months of headaches and hours with T Mobile techs, I’m going back to a separate phone. You constantly need to delete the app and reinstall, shut down the phone and turn back on. Sometimes text messages are there and other times they are not. I recently couldn’t delete voicemails that I listened to and had to reinstall the app. When I did, I lost all the contacts in my favorites list. I was able to delete the old voicemails, it not any new ones I received. After not being able to receive the last two phone calls, I’m done!” The people at T Mobile are nice enough, but none of them seem to know about the terrible reviews that this app gets. They’ll tell you how wonderful it is and when you have problems they’ll sincerely try to help you, but it will be impossible until they find someone else to redesign this mess of an app.
I am livid... 1/5
WHY DID I TRUST T-MOBILE?! when I asked them why the reviews were so awful they responded with “oh it’s a low rating because the app is new and not many people have reviewed it yet!” So I SPECIFICALLY ASKED “honestly, are there a lot of issues with digits, because if there are, I’d rather just get a separate business phone.” Lol. They told me the app is “GREAT! No common issues!” Well great. I JUST STARTED A SMALL BUSINESS. MY DIGITS NUMBER IS ON MY VEHICLE/WEBSITE/BUSINESS CARDS and come to find out, people have been trying to inquire my services but are complaining that I don’t respond! SOMETIMES I get an alert about a missed call or message, but when I go to retrieve it, everything is deleted. I even texted with a lady and scheduled her first appointment but when I went in to open the message so I could write her name/number/address down in my appointment book, IT VANISHED. now a new client will think I just didn’t show up because I have no way to find out who she is or how to contact her now. This is a new business I’m starting. I’ve lost atleast 10 opportunities in the past week and I’m devastated now. I have never wanted to throw my phone so bad
Not up to T-Mobile’s Usual Standard 1/5
Oof, this was a bust. I wanted to run a second phone line for my business off my iPhone. So many problems. Dead line, voicemail not recording; voicemail recording but not transmitting to me; calls dropped; poor reception; app freezing and crashing; app spontaneously logging me out without notification so my business line was effectively down for hours.
Unfortunately T-Mobile tech support was unwilling/unable to make this right. When I finally balked at providing them with free beta testing services by spending hours on the phone with them trying to troubleshoot, their solution was to suggest I carry around two SIM cards and swap them out when I wanted to move between my business and personal lines.
I’ve had about six years of great service from T-mobile so this was a surprise.
Absolute trash. 1/5
By Xenon 1 38
Use only if you want to feel your blood pressure spike and your time isn’t valuable to you. I can’t believe how awful this app is yet it doesn’t get fixed. I’m quitting T Mobile and never will use it again
Horrible App 1/5
By LasVegas User
I got this app for my business and it was the worst decision I’ve ever made. It works fine one day and not the next. I have to constantly delete and install the app for it to work. Now I have my number printed on thousands of business cards and loosing business because of this app.
Get it together. This isn’t free. I pay for the extra line. You should crediting my bill for the amount of time this service doesn’t work.
Worst ever 1/5
By Lee Craver
I run my business off this p.o.s. App. T-mobile said it was great. I have more problems with lines not active. Have to
Continually remove app and download again. The developer needs to get their act together
Great concept complete failure to execute 1/5
By MaggieS $
For a user who signed up during beta testing I have now given up and run out of patience.
This app will consistently loose data especially text messages. If the app can't consistently store my messages how do I trust it to do a contact sync? No way will I use that feature.
Authentication process is also hit or miss sometimes you will load the app and you are signed out. Signing back up works sometimes. I always cross my fingers it doesn't auto sign me out.
When updates occur cross your fingers. The quality decreases by update increments.
For people with multiple lines or who need multiple numbers this is indeed an amazing concept execution though, is comical and a failure especially for T-Mobile who consistently evangelise supreme user experiences. This app is far from it.
This app is useless on the IPhone XR phone. 1/5
1. Can not save phone numbers using the cloud method.
2. Messages disappear and then reappears when relaunching App.
3. First time Incoming call rings then stops and then 2nd time incoming call goes blank, happens at random times.
4. Random times calls go straight to Voicemail.
5. Drains battery fast on the phone and by deleting the App the phone battery life last longer.
T-Mobile, you should listen to your customers and stop selling applications that don’t function correctly!!
I will revert back to the XR ESIM technology and and cancel Digits.
They were right! 1/5
The app/Tmobile digits service is horrible. Read and believe the reviews. I’ve had it a very short time and already I’ve experienced massive issues. It’s not completely unusable, but it’s very close! Stay away from this service and the app!
The app is positioned as a way to save you money, but when messages with contacts get mysteriously erased and calls don’t go through or drop constantly, there’s no way it’s worth the investment.
Not reliable 1/5
By V Floridan
It's a good thing that the people I need to call have iPhones because I can use FaceTime to reach them.
I just updated it and after that it wouldn't start. So I deleted it and all the data so I have to set it up again after downloading over 100 MB of your enormous and dysfunctional app a second time.
It usually doesn’t work. “Line initializing”. Can’t text or call. Sometimes for hours
By Sally Salamander2
Never works well enough to rely on 1/5
Instead of real multi SIM capabilities, were forced to use this. Ok, but it should at least be reliable. And it isn’t.
Really disappointing 1/5
I switched from a another company where my calls always came through to Digits because I was getting it for free. Now I never get calls. It doesn’t even show in the logs and I have to hope someone leaves a VM
What bug fixes? 1/5
I waited a couple weeks and tried this app again. Nothing has been fixed. And you are software engineers? For gods sake there are 12 year olds developing apps better than this. Maybe you should ask for help or go back to school. I’m going to tell T-mobile to compensate me 3 months for not being able to utilize this app or I am switching carriers. The stupid app hangs on activating a single line. When I go for two lines, it will activate one and hang on the second. But I’ll get a security notification on my cell that someone has logged onto my main number with the app. The app worked one time that I can remember, then whatever you did after really screwed things up. I deleted and reinstalled several times as well. I would be embarrassed to create an app that’s been out for over a year and still worthless.
Literally the Worst 1/5
This app was supposed to be helpful and I have had it. I need to be able to conveniently check a second phone number from time to time and this app had created more issues than solved problems. You have to log in 12 times. 12!!!! Once your in the app, ALL of your messages disappear. The app will delete everything you have saved calls, texts. But god forbid you want to delete your own voicemail. I’ve deleted the same freaking voicemail 25 times. Literally. I am pretty tech savvy. I can figure things out quickly and new technology doesn’t confuse me. It says “synchronizing” or “initializing” or “error code” 99% of the time. Every time I have called to get this fixed they have chalked up my concerns to USER ERROR. horribly designed. If I could rate this app less than a 1, I would. This app needs more than a big fix. The owner of T-Mobile needs to spend less time cooking and baking on Facebook and more time fixing this APP!!!!!
Update: DIRECTLY after posting this review, they shut off my app completely to where now, it’s a white screen and says “we are having technical difficulties.” I just spent 41 minutes on the phone with customer service who put me on hold for all but 2 minutes just to inform me that I needed to set up an “ID” for a number that I have already had working on the app from 6 months ago. And that she would, and I quote, “send me INSTRUCTIONS on how to use the app properly” this is an absolute JOKE.
I am canceling T- Mobile all together because of this. I’ve wasted more of my time on hold with their customer service department than I ever have for anything in my entire life. If your looking for affordable local service go to metro PCS. If your looking for the best service and customer service go to Verizon. They are AWESOME!
Not a clean running app at all! 1/5
I was really excited to get this feature. It’s as much a liability as it is a benefit. Messages often don’t get sent. For what seems to be no issue other than it just can’t handle it. It’s odd that is stores every number I dial into contacts regardless of whether I enter it in or not. Sometimes information is just glitchy and missing, close the app and things reappear. Just many hassles and bugs. It seems that no one is trying to smooth the app out. Shameful!
Add option to change font size 1/5
The font size in the Messages is way too small, making it difficult to use effectively. Recommend adding option to change font size throughout app.
I wish this app would work:( 1/5
I’ve had it for some time now and I just wish someone would care enough to fix it.
Don’t do it!! 1/5
I have tried for over a year to make this app work on both iPhone and Android phone and I have had to delete and reinstall it so many time that iI wonder why I am not just getting a separate line. I think that is what is going to have to happen. Don’t do it!
Crap app 1/5
This app is horrible! Freezes, won’t erase notifications, drops messages or won’t show messages and sometimes won’t let me select which number I want to use. I’ve lost customers due to this app not working! C’mon T-Mobile, you can do better!
Failure to launch ! Can’t load any number or bypass that step 1/5
By annonymous 10yr+ TMO customer
Read Donnas review. I have had same set of issues and am a long time 10+yr T Mobile customer. They are about to lose me because of Digits unreliability and as such no good for business mobile use and also because TMO still can’t get e SIM to work for iPhone XR. Shame on TMO ! Stay away from Digits and save yourself some hassle ! Not worth it - seriously.
Borderline Unusable 1/5
This app needs work. Really cool service offered by T-Mobile, but they’ve really fallen short with the access and settings.
I found out about this app because someone unlawfully logged into my account that I didn’t know I had to receive my notifications. When I received the message I didn’t know what it was until weeks later when I realized my bf was receiving my calls and text. Now I’m trying to figure out my password.
Problems after problems, can I give it a negative star?? 1/5
I’ve had Digits since December of 2017. Since day 1, it’s been one problem after another. You’d think that after 1+ years, they’d improve the app and the purpose of its use. I use this for work and 3/4 of the time, it stalls, freezes, suddenly quits, “line not active” pops up, or when I log out and back in, it shows all my read messages as unread so I end up having 90+ unread messages that I now have to go back and “read”. The voicemail feature is also whack; can’t delete voicemails after reviewing... some days it work and some days it doesn’t. I’ve even had ALL of my texts deleted and vanished therefore having to start all over. I’ve called at least 1-2 times a week since having Digits and it’s always been the same “oh, we are so sorry for your frustration with this, we are working hard to improve the app”. So many problems, that I’ve eventually stopped calling it in. Of course, now I can’t delete it because all of my staff have my # and I don’t want to get a new #/phone. Digits is useless. If you don’t have it yet, please save yourself some sanity and DO NOT DOWNLOAD DIGITS.
Deserves lower than 1 Star! 1/5
By NYC Cre8ive
Update: months after talking with t-mobile support they still can’t get the app to work. Screaming 4 letter words and canceling t-mobile as soon as I get back to the U.S. Skype and What’s App calls work every time - T-mobile at $15/mo is complete crap!
Old review: Still a terrible app! I spend a lot of time traveling internationally and need access to my US calls and messages.
Every single call is a challenge. I have to force close the app before almost every call in order to get the call to actually dial out. 75% of incoming calls won’t answer. It just send them to voice mail.
I have been using this app for 5 months because I don’t have any other choice but I’m about ready to ditch t-mobile because of this!
New update crashes 2/5
Please fix, I just updated and it crashes
Waste of money 1/5
Calls never come though or ring , voicemails don’t ever come though either. You don’t know you have them either until you log in and load your app or never know. App never works. It’s waste of time. I spend lots of time with t mobile techs. Save your money and use google voice or use real line.
Does not work! Damp it and save your money. The lines are always Not active.
Digits is useless 1/5
You never get messages or calls. When you try to call from the app other random numbers dial instead of your contact’s number. No real time texting hardly. App lags. I have not enjoyed or have been able to use it successfully. Not worth 1 dollar
Waiting for esim to activate 1/5
By Busted Fitness
This app is terrible. I have tried this serval times. Sometimes the call goes through - more often it is dead air. I can’t hear caller and caller can’t hear me.
I bought the iPhone XR when it came out hoping that I could ditch my work phone before it dies. Better get the esim going before I ditch TMobile.
Horrible... simply put 1/5
By My name is khan too
Really love the concept and flexibility of being able to recieve calls and text while travelling abroad on a local sim. But.... only if it works.
I was patient in the beginning with the app and it felt like it was working fine and then a total nose dive and worthless. App just tries to initialize and calls and text show up days later??? What gives....
Getting Better 3/5
Developers of DIGITS, thank you!
This app has come a long way in a short period of time. Please keep working on it, I do have faith that you’ll get it to work as well as it did when you guys had the idea!
1. Chief Complaint; app freezing up and closing. It’s just a little unstable sometimes, but when she stays open and works, she WORKS!
2. The messages at times don’t come in and all?...
Like I said it can/will be amazing just keep up the work. Thanks for a pretty cool app.
Can’t even log in 1/5
I can log in via any browser but the app itself gives me an error saying something to the effect of “information provided doesn’t match our records”. Contacted tech support and we went through a series of steps including reinstalling the app. Still didn’t work, so they submitted a ticket and still doesn’t work. Might be great if it worked but don’t know if I’ll every find out.
Inconsistent and blatant bugs 1/5
Sometimes it doesn’t work and often buggy. Right now it can’t do a callback. The call button of the missed call info screen goes to a totally different number.
Not ready for prime time 1/5
Is this a beta version? If you want your calls and messages then this app is not for you. Do more testing and fix the bugs. Please don’t ask me and other to log your bugs and do your testing for you!
Keeps Logging Out. Security Process Fails 1/5
The app keeps logging out and when I go to log back in my answers to the security questions always fail and lock my account. This is even though my answers are correct. This app needs work.
100% UNreliable app!!! :( 1/5
By Manny T
0 stars if I could!! This has got to be one of the worst apps I have ever attempted to use! It FAILs every day that I use it!! I left AT&T after being with them for 16 plus years to use the DIGIts feature with T-Mobile as I use it for my work line, but it is an embarrassment of an app!! Calls never come through; texts fail to send and receive, and voicemails rarely ever work or ever even come through. I am in sales and have lost so much business because of this shotty app! How can a company at big as t-mobile have a product like this out live??! It’s like it was designed by a single programmer who didn’t ever run tests on it before releasing it. I NEVER write reviews, even on bad products...but THIS APP IS THAT BAD AND DISAPPOINTING!!! T-mobile MUST know this about the product based on feedback. So so frustrating!!!
Bad App 1/5
Too bad that T-Mobile cannot get it right with this app. I got one text, the first day I installed it and that was it. I was receiving phone calls, but the people on the other side complaint about echo and bad connection.
My phone got stolen in Medellin, Colombia and I had to purchase a new phone. Since almost everything requires text verification, it’s complicated living without your number. The app served its purpose the first day, because I recovered my iCloud password, but afterwards, it just stopped working.
This app crashes and never works 1/5
This app was updated a week ago and now I can’t even get logged in. I’ve had nothing but issues with it since I upgraded my phone and plan. I’m going to start looking at downgrading my plan and get rid of the digits altogether seeing that I can never use it
By what the app!
For such a big company they sure don’t know how to develop an app.
My 10-year-old nephew can develop a much better app than this.
It is so embarrassing not having a working # for your business ps we got 2 lines 🤦🏻♂️
Here are some of the main issues
1. The app constantly crashes
2. We are not able to make call or receive calls on a regular base. I have better odds playing in Vegas!
3. If the number is working it will rain 6 to 7 times before the voicemail is activated which is way too long. Most people will hang up after the first 3 rings if not answered.
4. Customer service is not helpful even though they tried her hardest. They have told me on four different occasions that the problem has resolved however we’re still dealing with the same issues after spending a minimum of 45 minutes on each call.
There are more issues but I think this is long enough as it is.
Use of app 1/5
At least 3 times a week, I have to delete and reinstall the app in order to get it to work properly.
Please update 2/5
I love the concept of the app. However, there are so many bugs. I have lost texts, call logs, sometimes I get line is not active, not able to see all notifications.. the list goes one.
Not for business use! 2/5
By Gnarly bro!
Read the terms people! This is licensed to you for personal use and not for commercial uses. This reflects poorly on T-Mobile because the description on the DIGITS main page does not make this immediately clear.
If only this app functions like it’s supposed to then it would be awesome. Keeps crashing, phone calls don’t always go through. I have to delete and re download every few days to get missing voicemails.
App is the worst never receive text or mms messages. Every time I notify T-Mobile there response is “we will fix it in 4 days then reboot app and it should work “. Not!! I’ve been waiting for 3 months to get this app to work. Whoever rated this app anything more than 1 star is lying. T-Mobile needs to be honest and just scrap the app. When they start to loose customers over this app then they will fix it. Do not add this service to your line!!!!
Needs some work 2/5
The process of setting up my line took a few tries before it worked, kept getting stuck in an endless loop at the setting up line screen. Also not all my texts reliably load, there appears to be a synchronization issue there, some don’t even show up at all.