Doesn’t work 1/5
By German A
Can’t get past the screen where it asks for an email. The “next” button turns pink and I can tap but nothing happens. (iPhone XS max, latest iOS version)
ZERO Stars - Cheap plans are still missing 1/5
By Dr of Professorshipness
Don’t even waste your time, as you can’t get the $15 unlimited talking and text with 2 GB., Rather typical, with hold the best deals to try to soak an Apple user. Thanks TMO... it seems like you’re definitely bringing the Sprint trash with you in the merger... so sad.
Hello... T-mobile, this damages your brand and makes you look like greedy Verizon.
(my review Last updated May 11, 2020)
User name and password 1/5
By bradley niles
There is not a user name and password to log in to your acct or a way to switch phones !!!!!!!!
And it needs a data only unlimited no phone #
1. Not all of T-Mobile Prepaid plans are available.
2. You cannot port your number from another carrier. You have to settle for whatever number they assign you.
3. You cannot use an email address that you have used in the past with T-Mobile.
4. It isn’t clear what to do after you complete the purchase. Is the app good for anything else? Can you uninstall it? No clear idea.
5. Accessibility for blind users is unusable. All pages of the app are presented to VoiceOver... all at once. You may end up way back in the sign up process, or way ahead, with no assistance as to return to the correct spot. It’s awful.
Super easy set up I had a iPhone XS who I bought from someone. They hadn’t payed their bill in months and I didn’t want to go through a process of calling an operator or wait super long. This literally gave me a number and set up my new cellular data in 5 minutes. Awesome!!!
Does not make much sense 1/5
By Jose A-M 99999
I use the T-Mobil prepaid eSIM as a foreign resident whenever I come to the USA. But the current system requires that I keep a balance on the account at all times.
I come to the US once a year and use it for 1 or 2 weeks each time.
What happens is that every time I need to create a new account with a different email address. Why? Why can’t I just activate it every time I come back. I don’t mind if every time I get a different phone number assigned. But the annoyance of having to create a disposable email account every time does not make muche sense.
This is BIG 5/5
Since I use T and Metro sims while visiting US, I always struggle - go to store, buy a SIM card, extra expenses, no refill for Metro, system do not accept non US cards... This app makes my life much easier - thanks
Only improvement you can do is to add a week or two plans for tourists who do not stay for a month and just visit for short period of time
Very easy and fast to set up!!
Doesn’t work 1/5
For months now, if you put in your email address on the first page and press the Next button, nothing happens.
So easy! 5/5
By SOUNDERS 2019
Clean app, quick setup!
Endless New Accounts 1/5
There is no way to sign in. Every time to app opens, you have to create a new account, which means that if it doesn’t install the plan you purchased, there is no way to fix that. Instead you have to buy a new plan, with a new email.
Going to the FAQ page is useless, because the folks at the listed 1-800 number don’t know how the app works, or what QR code to send you to fix the problem.
Until the issues with the app are fixed, I’ll be discouraging all my friends and family from signing up for T-Mobile Prepaid eSIM
Missing Pay As You Go plan 5/5
Could you please add Pay As You Go plan ($3)? I would like to use this plan when I’m aboard and don’t use T-mobile’s eSIM. Thank you!!!
Missing Pay as you Go PAYGO Plan 1/5
First off, this e-sim option doesn't include the one T-Mobile prepaid plan worth having; the $3 a month pay as you go. For the other plans, might as well go with AT&T. For example, AT&T will give you 8GB PLUS LTE HOTSPOT for $40; you have to play $60 to get LTE HOTSPOT from a T-Mobile prepaid plan. Now we know why John Legere is stepping down; the uncarrier is now uncool.
Used to work 1/5
By SEABASS THE GREAT!
Now I can’t even get past the email entry part. Fail.
Não funciona 1/5
Não paguem. App funciona até na parte da combrança depois trava. Você paga e fica sem o número.
Telefones de contato só internacionais.
Perdi meu dinheiro
Dont use this app - will bill you and not work 1/5
I’ve gone through the process and T-Mobile easily billed me but the app broke while installing the eSIM. When you try to restart from step1, the app tells you your email is already associated to existing account and the app only works to create new accounts. Spent over 30 min on a painful phone call to get support. No solution. Had to ask for refund. Jumped to My Truphone (eSIM provider listed in Apple’s site) and had it easily done for half the price.
No postpaid support? 1/5
So prepaid customers have higher priority than postpaid customers?
I don’t understand why this app would not work for current loyal postpaid customers!
The technology is obviously there since it can be done on prepaid. All needs to be done is to update the app for postpaid customers.
This is disappointing
ESIM utter failure 1/5
I am having the same issues as the previous review.. I have been to the Tmobile stores and spent days with their technicians and “specialists” and all I get is the same run around and excuses they continue to say it is working but the QR code’s that they provide do not work and then they give u a guaranteed update time of two hours for the code to be activated and that too is a complete failure.
This is a very frustrating situation and not worth the money, effort or time involved to get no positive results in the end
Irate and frustrated!
I had to move on 1/5
I downloaded the ESIM app and like many of these reviews I kept getting an error message and got charged for the service without having it set up. Hours on the phone with T-Mobile, contacting them through tech support. After 3 days of this I had to give up on t-mobile. They have had a great idea and I will gladly come back to T-Mobile once they get it working effectively. I was trying to avoid getting post paid service, but I was forced to do it so I can use my eSIM for my two lines. Unfortunately t-Mobile was the only company that offered it for prepaid.
-0 stars 1/5
By Sean VA
Won’t work and can’t migrate to a new phone.
Useless app 1/5
Only works for new customers... who goes this route to sign up for a new carrier? Worst experience ever.
No post paid plan support 1/5
Only available for NEWLY registered prepaid plan.
Doesn’t Work 1/5
Simply doesn’t work. It will go thru the compatibility test but the screen turns white and it doesn’t do anything else.
What a joke 1/5
iPhone 11 is out ....still no postpaid bye bye T-Mobile
Not work for current T-Mobile customers 1/5
Not work for current T-Mobile customers. You have to open a new mobile number. I went to T-Mobile local branch and called T-Mobile technical support few times, they still can not set up my current phone number on eSIM.
STAY AWAY: Can’t activate plan, wait time for call support is more than 1 hour 1/5
I went to a tmobile shop to get a esim. They directed me to this app. I tried activating a $40 plan twice. Both times i got a 505 error. The store staff tried calling the support line, but the IVR responder that the wait time is 1 hour and 15 minutes. Wow.
There is also a bug in the app where you can’t click “Agree” on terms and conditions unless you actually scroll through actual terms and conditions.
Literally does not work 1/5
Can’t even get past the first screen where it asks for an email address. 👎👎
The app needs improvement so do plans 1/5
The regular prepaid plans with a physical sim car offers more prepaid options including the 50$ unlimited. Meanwhile the app only shows the 40$ 10gb plan and a 60$ unlimited plan. In other words you are better off getting a physical SIM card than getting an Esim and getting stock with a 40$ plan. The app interface also only allows you to start the Esim nothing else, doesn’t give you the option to renew your plan or even see your info. This needs to be updated to make more customer friendly without having to contact customer service.
Easy breezy for me 5/5
Just writing this as a counter point to the other user’s experience (which I’m in no way discounting).
I downloaded the app and registered from Germany on an IPhone XR. The eSIM was added and activated without issue. I took screenshots of each message that I might need for support based on the horrible time the other reviewer had.
Based on other carriers eSIM procedures I though it was pretty slick. TMO also has a device simulator on their website so you can run through the steps first.
Beware of this app 1/5
Do not try this app unless you want to spend hours on the phone with T-mobile. This app will charge you without successful activation. The worse part is that it will not send you anything to give T-mobile customer care so they can reverse the charge.
They will not be abke to help you. You will have to get your bank involved. If you want to use eSim with your iPhone, please do yourself a favor and move on. T-mobile techincal support and the stores do not even know what eSim is. They are not trained on it. I do not even know why they offer this as an option.
I was forced to give up. 6 stores, techincal support, sales, and managers had no idea to help. Esim was new to them. I love T-mobile still but please train your staff and fix this app. However, I do not appreciate the hours soend on the phone and having to have my bank get involved to reverse the charge which takes weeks.
Not working 1/5
Try so many times Error 505 or something else keep loading forever with good connection
Please update this app
Where’s esim support for postpaid, Mr. Legere? 1/5
Where’s esim support for postpaid, Mr. Uncarrier. It’s 2019, c’mon.
Not so carrier friendly to postpaid accounts that give you business every single month.
You don’t need access to my location 1/5
Thanks T Mobile 5/5
Fantastic that T Mobile chose to embrace eSIM by making it easy for iPhone users to add service through an app. Not a single other US carrier or reseller offers this service and it’s been almost one year since Apple began selling eSIM capable iPhones. Be thrilled that T Mobile is on board and be thrilled that the app and associated service work really well.
Need a way to reactivate 2/5
If there’s a way to reactivate your current esim account without the need to call customer service and activate through the app, awesome.
No Pay As You Go 1/5
There needs to be an option that’s similar to the Digits app they offer for $10 a month.
ESIM should not equal PrePaid Plan! 1/5
No option to import normal T-Mobile phone numbers to ESIM without using a prepaid plan.
Scam, don’t switch equipment! 1/5
I signed up to use as a secondary source for data; then had to swap equipment out 5 days into the 30 day service. Have been unable to get the eSIM to carry over to the new device and working on xfer for over 3 hours. Now looks like I’ll be fore fitting the prepaid balance, 5 days after signing up... what a shamble!
Be Aware!!! 1/5
T-Mobile are the biggest crooks!!! The ESim is only for prepaid customers...
Charged me but did not provide any service
Why do people hate this app? 5/5
Not really sure why people hate this app. It worked flawlessly for what it is designed to do. While it doesn’t make sense to have to convert a post paid like to prepaid the process was simple and my bill will actually
Go down. The dual sim functionality is excellent. The app serves no other purpose than to activate a prepaid esim and for that it was flawless
Can’t give zero or negative stars 1/5
Of what use is this app? Unlike other carriers, T-Mobile allows use of the eSIM only on new (and only expensive) prepaid accounts. If you already have a T-Mobile account, postpaid or prepaid, you can’t use the eSIM. I guess they’re trying to make good on their self-proclaimed status as the “Un-carrier”. I switched to an actual mobile carrier (AT&T) so that I could use the eSIM. It works well, and I didn’t need a lame single-use app to do it.
Doesn’t show the current plans 1/5
I was trying to enroll in a unlimited $50.00 plan, and it doesn’t even appear in the options!
You must update the plans.
When you do it, I’ll give you more stars.
Can’t migrate physical SIM to eSIM 1/5
Doesn’t support postpaid customers’ use case for freeing up the physical SIM slot. Other carriers support this now - so why can’t T-Mobile?
Update - 6/8/19
Still 1 star. App still won’t allow postpaid customers to migrate to eSim. Extremely disappointed and few misled by all the communications about this feature in last quarter of 2018. Other major carriers already support this feature.
Plans are different than on website 2/5
So I guess the trick here is TMobile is trying to get tourists to pay more. There are way more prepaid options on the website than the 3 listed here. I wanted to just sign up for the $3/mo PAYG plan and add data as I needed. I get to keep the same number this way when I’m away. But you can’t do that here because there are only 3 plans here. TMobile used to be so customer friendly but not anymore.
I went through the process completed payment details my card was charged $32.73 and t-Mobil support refuses to help in getting my money back to me said I should contact my bank card well I used a prepaid cash card and it’s not giving me an option to dispute the charge I WANT WHAT I PAID FOR OR MY MONEY BACK!!!!
No postpaid support. 1/5
It’s stupid that T-Mobile still doesn’t support postpaid e-Sim.
Shame on you T-Mobile 1/5
Seriously?!! Almost February, and still not esim support for postpaid customer? So disappointed! Update as of May 8th, still no e sim support.
That’s amazing ridiculous 1/5
TMobile don’t be so crap ! Nobody will pay a pre with you to have the second line
Do your job and make money honestly!