Not good at all 1/5
There are so many things wrong with this app but first and foremost: it logs you out ALL THE TIME. Sooo annoying
Really awesome! 5/5
This app really helps me get off of my phone more and I would really recommend to parents that want to be able to control their kids devices!
T mobil need to work with google 1/5
What I need to do it work with Google so they can fix a lot of problems on this application if they work with Google that would be great application if you switch for T-Mobile customer service pay attention to this work with Google because find my iPhone it's better than this application but if you guys work with Google it would be better
battery drainer 1/5
This app uses 24% background battery and my phone dies about 3 hours earlier than it normally would without the app. I would have no problem with it if it didn’t drain my battery like this.
In theory... 2/5
In theory this is great, I can keep an eye on safe habits monitor for troubling areas...butttt. The app continuously reboots.
This app should have been better piloted before pushing it out and charging a nominal fee. I absolutely would pay the money if they FIXED the issues.
Huge fail 1/5
I installed this app on all our devices and for starters, only the primary account holder can make changes. Needs to have the ability to make both parents or whomever have control.
The next thing that was the deal breaker is the app doesn’t work properly half the time. My kids were getting locked out of apps that they weren’t restricted from, location tracking didn’t work, etc.
Tmobile FamilyMode is the worsted 1/5
Total waste of money.
2 days ago when we bought my daughter the new xr, the guy at the desk offered for us to have “family mode”. We took his off and paid the 10 dollar fee as well. He even downloaded it on our phones! When I asked why the ratings were so low he said, “there was a week where it kept crashing.” So I’m like “ok” then when we got home I tried to get into it and it says we need to subscribe to family mode on your t mobile account... tell me why this is happening?!? I just want to make sure my daughter is being safe on her phone...
T-Mobile !!!! 1/5
You shouldn’t let your call center and who ever creates your app. Telling me to subscribe to “familywhere” when it doesn’t work with “familymode” app. I mean, if it don’t work on the app, then let your customer service know that as well. Spent a hour trying trouble something that doesn’t. If I had not read these reviews after the fact. We would probably still be trying to troubleshoot.
Pointless app 1/5
By Muscles & Mascara Fitness
iPhones screen time will control your devices better then this app. Anyone in control of the phone can simply disable the location services, (including your kid if they’re savvy enough and let’s face it it’s 2019) and nothing will work. You HAVE to enable a VPN with family mode which will mess up any other location services on the phone. Life 360 is NOT compatible with this app although they say it is. The VPN will not allow for accurate locations on the device. iPhones screen time is free , I pay monthly for this app. I will be cancelling it ASAP. The iPhone screen time will allow you to see how long the device was used and WHAT was used. This app? Will show you some bogus URL that you can’t click on and view so you technically have NO IDEA what your kid is doing . My opinion? Don’t waste your time and money. I started a ticket with this a LOOOOOONG time ago, called T-Mobile like ten thousand times with the promise that SOMEONE would contact me about my concerns. NEVER DID. Service is horrible, customer service is worse. App is pointless.
Huge waste of money and time! 1/5
By moms queef
Got this app in hopes of getting my kids to realize that their devices are a privilege and it did the opposite. My kids soon learned that all they have to do is uninstall the app to get to do whatever they want. The VPN is very glitchy and is always disconnecting. This app is a complete waste of money and time. My kids learned nothing except for how to find ways to disobey our rules and I suggest no one get this app!
Good app but flaws 3/5
By non-app guy
This is a good app and does everything i need to control electronics. biggest problem, as everyone has noted, is that you have to log on EVERY TIME you open. it’s mind numbing. Are the developers reading these complaints? this can’t be that hard to fix!
I’d go 5 stars if they’d fix this flaw.
More garbage than my brothers room. I like it though, I am the kid. It disconnected from my phone like 7 times
I love it!!! 5/5
I have a little brother and with this app is very easy for me and my mom to monitor bed time and dinner time, is easy to put blocks to the websites.I think is just people don’t know how to use properly. I personally love it!!!
By Dev get this game
Doesn’t work correctly
Hot mess 1/5
This app is the absolute worst. I’ve only had it one day and it hasn’t properly worked. I’m new to T-Mobile and they need to be ashamed of themselves for charging ppl $10 for this.. #veryunhappynewcustomer
Honest review 1/5
Yeah less privacy then before with this app you can stalk your kids and turn their phones off I mean you could have a good app where you could see your kids activities or you could have this crap
Customer Service is as bad as the features 5/5
I’ve been dealing with this four days now! Terrible customer service
Doesn’t work 1/5
By Can't believe they made this
A farce. A complete rip-off. Doesn’t do anything it claims. It will drive you bananas and apples and every other fruit in the world. Kids disarm it all day long and you will never know it. It’s beyond description. Take my word for it.
DOESN’T WORK 😤 1/5
By Rain Shell
It messes up the devices, it turns off, it needs A LOT of upgrades in order to work properly.
Great app but I have a suggestion 4/5
This app is perfect for controlling my younger son but I have a suggestion to make. There should be a time out mode for when a child behaves badly and you want to lock their phone for a specific amount of time.
WORST APP NOT WORTH $10 EXTRA 1/5
This company is disgusting how they do business. You pay $10 a month for a service that doesn’t work 90% of the time. I’ve called t-mobile at least 15 times with this same issue and I’ve had it for about 5 months. It crashes everyday the VPN doesn’t work and turns itself off every day. Clearly there is something wrong with their service and they choose to turn a blind eye and just take your money every month and not fix it. I will continue to call till every month I get my money back for it. I will not pay for something that doesn’t work. The tech department doesn’t know anything all they say is “reinstall the app” “log out” “download again”
I don’t have time to do this every week with customer service. DO SOMETHING T-MOBILE YOU $67 BILLION DOLLAR COMPANY!!! You have all that money and can’t fix an app. Lol pathetic
This is the Circle for Disney device but with ability to support cell data... except it doesn’t support cell data. Horrible experience. I stopped paying for it after 3 frustrating months.
Easy to bypass. Just turn on Hotspot 2/5
Pretty much useless if the user turns on hotspot. Then all kids connect to hotspot and can browse completely unrestricted. For $10 a month I expected I could control such a basic feature.
This and associated products are basically reskinned Disney Circle product.
you can have any privacy.
NOTHING WORKS. This is USELESS.
This app says that you can have a limited amount on time. I’m fine with that. But the thing is, even if the app isn’t running, it still takes your time away. And it tends to mess up some other things that it shouldn’t.
App is terrible. Why? Because it only works a few days, and then just stops. No error message, no notification, nothing. It turns off the internet to the child app and basically disconnects the child phone to the main app. Have to go back in and reinstall app and phone every few days. Please Apple, remove this from App Store again and make T-Mobile re evaluate this crap. I can’t sell this to my customers if it’s this useless.
Don’t purchase this. 1/5
This App is the worst. It doesn’t turn anything off. They can still text in bedtime mode. Just terrible. Go back to the drawing board T mobile and stop giving parents a false sense of security with your garbage family monitoring attempts.
Not good 1/5
This is a bad app for kids. Does not work properly.
Didn’t work!! 1/5
There is a need and it’s a great idea, but T-Mobile needs to fix the problems before they sell a product. I will be returning the system. Was on the phone with T-Mobile for over an hour trying to fix it. They passed me on to three different reps before it was decided they couldn’t help me. Very frustrated customer!
Really T-Mobile? 1/5
Please don't make the mistake I did and sign up for this. I saw all of the negative reviews and thought.. hmm maybe people just aren't installing it or using it correctly?! Clearly T-Mobile wouldn't release a product with this many issues?! Sadly I was wrong.
Wow this is the worst product I've ever seen.
First of all my kids can turn this thing off in 2 seconds flat on their device rendering it completely useless. I can assure you that your kid will figure it out quickly as well. Let's be honest, they are smart when it comes to this stuff. Too smart.
Also, it makes our WiFi at home soooooo sloooowwww. Wow so slow. This doesn't fly since I work from home full time. I feel like it's 1990 and I'm on dial up with aol again!
You have to install an app on your kids phone. They can delete the app and bam you're done. It didn't even notify me when the app was deleted! Huh?? So even if they can't figure out how to turn this thing off (oh but they will.. trust me they will.. it's super easy!) they can simply delete the app from their phone.
It's actually causing me MORE stress by having it. I have to constantly check everything to see what has been knocked off line! AND my internet is so slow it's torturous! They need to pull these things off their shelves. I mean really.. Please don't waste your money like I did.
P.S. I have Netflix blocked on all devices because I want homework done first. My high school daughter has just finished watching 5 seasons of a TV show. Hmmm how did that happen T-Mobile?! This thing is a joke.
Doesn’t work 1/5
When I have one hour of time limit it doesn’t let me get on and it doesn’t let me on the internet.
Is not worth buying it... 1/5
This app shouldn’t be able to be enabled and disabled from the kids phone. Only from the parents phone.... it has to have a way to block that the kid or teen cannot manipulate the app.
I can not believe this was rolled out 1/5
I am not going to list all the complaints, but a few of the highlights:
VPN works great on WiFi but kids phones don’t function on cellular unless VPN is disabled, in essence, doing away with all filtering/time limits
App does not keep you logged in, and you have to login twice (once with an error message then a second time with a redirect to a T-Mobile portal).
Truly a sham app and appliance with no quality control put into this.
I spent 90 minutes in the store setting this app up. Now she’s not able to get into any of her apps. This app has many issues still!! Cancelled the same day I started!
Still able to bypass things 1/5
It’s iight but my son was able to download chrome to get to his crazy sexual cartoonish website to then save pics. I need something that tells me what he download or show me what pics . I’m sure these free apps that helps more than this is now , y’all need to tighten up
I would give a zero if I could 1/5
Spent hrs on the phone with tech support who could not fix my problems. Went to the store with a great salesperson who tried her best with tech support , still couldn’t fix their issues. Do not waste your money !
Worst App Ever 1/5
Quit working nearly a day after installed. No two phones on it worked the same. Did none of what it said it would do. Nobody in tech support seemed to understand how to fix either. Another crap app rushed out before ready.
I hate this app 1/5
By CLARA 462647283
I’m a child of the app...that’s all I need to say
Doesn’t Work 1/5
Tried to limit my daughters access to apps, with her sitting right there helping to test. We installed everything per instructions, but the app did nothing. Might as well not even be installed.
Doesn’t work as advertised 1/5
It doesn’t always turn off the data at bedtime/limit data or block content as it advertised.
Kids can also delete the app from their phone or disable the VPN to prevent the app from working. This should require a pin or password to disable or even a call to T-Mobile.
Also, having FamilyMode disabled the web guard option on T-Mobile website and will NOT allow Family allowance to work.
These features should all work together to allow for “back up” when the system doesn’t work correctly.
Horrible app 1/5
This app does not work. It does not manage neither of my children’s devices. Pointless app should be taken down!
I can’t believe I paid $20 for the home base and $10 per month for this. It was horrible. Rarely worked. Never shut down access to the internet. Snapchat has a more reliable locator. Also messed up my kids phones. T Mobile should refund anyone who has subscribed to this app. Just horrible!
Even if I was just writing this it of anger this would still be a giant waste if you wanted to you could just delete the app at will and be scotch free of any setbacks considering that you need to have it downloaded for it to work
Doesn’t work. Doesn’t restrict my child phone after bed time. Also my son can turn off the vpn anytime so it’s really useless
Waste of time and deceptive 1/5
TMobile knows this app is wrought with major issues and flaws. I wasn’t very smart ignoring the many horrible reviews of this tool to control and monitor our kid’s phone use. What a dumb move. It works for a day and then stops working. I have sister that used Verizon and it’s app she says works flawless. If it weren’t for the cost to switch, I’d already be with Verizon. The chaos and stress this useless app has contributed to my life makes me dream of day I can switch carriers with no major cost involved! Don’t waste your time. Signed, a ‘Frustrated Dad’.
Just turn off VPN on iPhone and you disable FamilyMode. 1/5
Defeated in seconds 1/5
By mildly inteligent child
When my mom got this I immediately was able to render the app useless by turning off its VPN and when I found out it cost money it just became a joke because anyone with a brain could easily uninstall this app.