I love the concept and features, but getting money in is just way too slow. I shouldn’t have to wait days to use my money. Also the app sometimes just won’t sign in. For now I need to stick to my main bank.
Touch ID does not work 1/5
Please, fix the glitch with the Touch ID login. The app shows an error when I try to login with Touch ID and I have to enter user name and password every time. This makes the app unusable for me.
Great app glad I came across this 5/5
Great app let you go -$50 it’s great for emergencies or when you really need it for something
Just make sure you pay it back so you won’t get overdraft fee
And it add interest on your money overtime
T money just works for me! 5/5
By wd bell
Great perks easy to use and secure
iOS13 warning! 1/5
This app will not work with iOS13 and they haven’t told anyone!
Horrible service 1/5
You do not know when checks will be cleared. Unlike big banks, t mobile money is not consistent with online check deposits. Also, their app is so slow that funds do not keep up with transactions for a couple hours. Out of all the banks Ive used, this bank is unprofessional and disappointing to use.
To many issues 1/5
Has an app set up that is quickly go complicated. To many issues going through the create process. At the end told couldn’t continue cause it kept running into an issue. Just use chime or another app. This obviously is a sign they aren’t ready to play in the banks ball park yet.
Can’t login and transfer money 1/5
I wasn’t able to transfer money to my external checking account linked to T-Mobile money. I use the same account to fund my T-Mobile money. The outgoing fund transfer always fails and T-Mobile money wasn’t able to fix it.
I moved my wireless number to another T-Mobile account and since then I cannot login. No updates from T-Mobile money. Being a virtual online bank they cannot support basic needs for online banking and they cannot even manually fix the problem.
Its frustrating when you don’t get this issue resolved and T-Mobile does not know when this can be resolved. Will be closing the account soon
Frustrating to deal with. They will decline money orders purchased and deposited same day. They will decline deposits because they feel like it. 2 different times now I have had to pay to cash checks I deposited through them.
Canceling my Account today! 1/5
All this bad review of T-mobile money is absolutely “TRUE”. This thing has so much bugs that they need an exterminator. Save your time and money people don’t do it or you’ll end up paying your bill late! Good idea but don’t give it to the people until it’s fixed. T-mobile fix it! Sorry but i like things that work and this is not it. Ill give you 1 star for the idea, unlucky for t-mobile some other Cellular company will take this goldmine from you.
-deposits takes too long to process (5 days)
Needs a bank to withdrawal more than $400 a day 5/5
Card policy 3/5
The fact that it takes 7-10 business days to receive your card is ridiculous like that policy needs to be fixed .
By Stuck Nana
I’m enjoying the fact that I do not have to go to a bank. I used to have Direct Deposit but after personal issues, i was not going to work , therefore I didn’t get paid so I wouldn’t get direct deposit so they closed my account. Now I’m too busy raising my 3 grand babies who have ADHD (All 3 of them). There is no way I will go into a bank with all 3 and I have minimal help. With that being said, there should be the option to deposit money at the ATMs that we can use to withdraw money or after depositing 1 or 2 checks (via mobile picture) we should not have to wait 3 days. We have bills and mortgage/rent to pay and they are not going to wait for your hold. But mostly my 4 stars are because of no deposit over ATM.
Great if you have direct deposit 1/5
I love almost everything about this account. The customer service is second to none, and the interest is incredible. Unfortunately my place of work does not do direct deposit, so I have to deposit through picture. Two paychecks in a row I have had to wait over a week to get my money. Being late on bills, having to pay late charges and returned payment charges is no fun. I’ve had to pay $200 in charges so far, and my current check still has not hit the account even though I deposited it Monday, so I’ll likely get another $50 late charge for my car payment, maybe another for the electric bill if the money doesn’t hit by the end of the day.
If they would be better about depositing this way, like almost every other bank is, then it would easily be a 5 star account. Unfortunately it is far too unreliable for those without direct deposit, and can end up costing you far more than the interest is worth.
Haven't been able to access my account for weeks 1/5
By Chef Jlyn
I want to give this app and TMoney 5 stars but because I haven't been able to access by account through the app in weeks, 1 Star it is. Fix whatever is wrong. Cant get past the Loading spinning wheel of death
Face I'd option 2/5
Had face recognition to open this app. Now it has disappeared all together. Now I have to enter a password Everytime😳 this is very annoying
Transfers issues 2/5
I have not been able to eft my funds out of this account or in for that matter for over a month using the app. Customer service has been no help, moving timelines and IT support seems clueless as to how to resolve the issue. I am frustrated at the moment and hope the get there act together. I have been with T-Mobile for 20years before it was even called T-Mobile.
Can’t log into app 2/5
It’s been over a week now and can’t even log into the app. Keeps spinning and I’m frustrated as I don’t know what my balance is or transfer any funds. Please fix ASAP
FACE ID 1/5
By MR TARLETON
Can't keep face ID working to save their lives
This is the most annoying thing. You have to wait 4 to 7 days for your transfers to process and it doesn’t change if you only have one account that you do that with or if it’s the same amount every month. Everytime is a wait period
Thank you, TMobile Money! 5/5
So, my friend recommended me this app and the first time he got his first interest it convinced me to sign up & use Tmobile Money as well & since I keep cash at home and it’s just been sitting there without an interest, why not put in the bank, right?
It didn’t take me that long to sign up & I have never had a problem with the app. The first transfer took a long time but I didn’t mind. If you transfer money, it will takes 4-5 business days. Don’t get this bank if you’re a very impatient person or if you need to use the money right away.
Anyway, It’s only been 3 mos since I’ve signed up and I already earned almost $20 interest. How great is that? I’ve been with Wells Fargo for 5 yrs and I’ve only earned not even a $5 interest.
Not a great app 1/5
I don’t have any problems with T-Mobile banking itself, just the app not functioning. It’s constantly signing me out all the way, and won’t load some days. Have to delete and reinstall. I’m using an iPhone XR. Gotta fix the app. It’s pretty bad to use.
Reinstall after reinstall 3/5
By jay mic
Easy to use but sometimes it doesn’t load. I have to reinstall app every couple of days
Great App 5/5
Works great. Haven’t had any issues so far.
Not sure what to think 3/5
By Thomas Xx Yes
I was easily able to register and fund my account instantly on the desktop website, but the app on my T-Mobile phone does not allow me to type in the login information, so it cannot be used on iPhone X. Not useful for depositing by mobile check deposit.
T-Mobile shouldn’t be in the banking industry 1/5
If you have very simple requirements, and don’t ever have to deal with cash, maybe this is for you. Otherwise, beware. I was on the phone every week with customer service about one thing or another. Thankfully they are nice. I had a myriad of problems: balances are not updated on a regular basis, or sometimes not updated at all for days. I sent a check to a payee through the app, and 4 days later it still had not updated; a western union money order deposit declined; the app has to be deleted and reinstalled after an update because face recognition on the iPhone breaks; I could go on. In general they have super restrictive policies about a lot of things, I guess because they don’t have the resources of a large bank. The policies remind me of credit unions.
Keep it up 5/5
T-mobile money is relatively new but as long as I’ve had it the app has done me well and caused me no problems I hope they can KEEP IT UP and i look forward to see any new future features!
It’s ok but it takes ever to clear my Check 2/5
I deposit my check on sept 1 on a Saturday and I needed to pay my rent on the third I called to see if it was cleared by the 3rd but no it’s going to be ready until Friday. It really got me stressed out so thanks tmobile
Good app 3/5
The are only 3 major issues:1-I need to te-enter my info and get a code frequently. 2- it doesn’t not work on Samsung tablets,3-change password feature does not work immediately, you need to disregard the error message that pop out as soon as password is changed and wait about 10 min to login otherwise it will not recognize new password
They issue with login. 4/5
After awhile face recognition login keeps bugging out and won’t work anymore. You will have to manually sign in again to Active it.
It needs instant fund transfer.
Great App! 5/5
App gives you everything you want from a mobile banking app. Doesn’t crash. Need ask for more?
By bestpizza delicious
Everyone should have one forget about all those cash apps stealing your Info T-mobile Money is great dont need to worry about extra charges or cashing checks fees for me works perfectly.I like saving the most I can if you interested give it a try you wont be disapointed plus remember you earn perks
Customer Service 5/5
By vet rmy
The interest rate is awesome! The app is easy to navigate. Depositing checks is easy. They also have a good list of recognized payee’s for the online bill pay. Also Like their cell service when you click to call them you get to a representative quickly if you have any questions and they’re very helpful and gracious.
Login Issues 1/5
Every time I log in and think biometrics are fixed, here I go having to manually log in again. Please support this app like you support all your other apps.
Can’t log in. 1/5
The first time I download this app everything worked fine but it’s been downhill so far. It’s suppose to log me in with Face ID but that seems to never work. When it comes to sign in manually the floating keyboard doesn’t come up. I have to close and reopen the app over and over to get it to log me in and 9 out of 10 I still don’t get the floating keyboard popping up. I keep pressing the space to log in and it’s as though the screen is frozen just no response. However if I press the option for forget password and I don’t have a T-Mobile money account those options always work. This app is trash and as soon as it will allow me to log in I’ll probably take all my money out.
The app is really bad. It’s by far the worst banking app I’ve ever used. What good is a mobile banking app if you’re unable to login to the account. Pathetic.
Like it so far 4/5
Really like the app itself and the use of it so far. But it would be awesome if Zelle was was incorporated into it. Most people I know have Zelle and the fact that money can transfer right away between different banks makes it super convenient if your out with friends and family. Honestly would give the full 5 stars if Zelle was available.
The T-Mobile money is great with everything. The only problem I have is the time frame it takes for your money to be available on T-Mobile money. Takes about 5 to 7 days after the money has been deducted from your bank.
App is kinda annoying. 1/5
When you try to check your balance it asks you for your password (even when you allow it to use your thumbprint) then it sends you the code to your phone to make sure it’s you and then it asks you a security question. Then it asks you again if you want to use the biomedic identifier next time or whatever they called it. I say yes every time still the same thing plus they make you change your password frequently for security reasons but they don’t let you use any characters like !. Or any other variations. I’m trying to check my account balance not have to go through a password reset every time I forget my password. I think it’s only to compensate for the fact that their call center is run by incompetent people. I’m honestly afraid to call in anymore after my previous encounters.
They say they give you 4.00% interest on the funds you have in the account up to $3000. I have yet to see that actually number being portrayed. And if you call the so-called “money specialist” they are unable to answer any questions. Especially when pertaining to math. What’s 4.00% of $2000? Apparently the answer is $7.08. 🤨 it’s still more than other banks but it’s definitely not what was expected.
I rated one star because I changed my number and switched to prepaid service cause I left my family plan and on my old
Number I had my tmobile money set up and tmobile id so I had to go though a whole process just to change my tmobile ID to my new number n then I have to recreate a new T money account soo now my tmobile ID app won’t let me sign in neither will my TMoney let me sign it’s always like oh we can’t find what your looking for smh now I regret changing my number🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️
Ehhh, Not worth it. 2/5
Read the other reviews. Transferring issues are annoying. & If the app actually works. Maybe fix ALL bug issues first if you want us putting our money in these accounts. App constantly crashes or has issues. Not worth it for essentially what is just a saving account. Nice try though T-Mobile..?
The Worst 1/5
The mobile deposit camera is far worse than what existed when the feature first came into existence a decade ago. Now that it’s a mainstream feature and works flawlessly everywhere, this bizarre bank introduces one that basically never works. You’ll find 90% of your deposits declined because they claim the check is unreadable. The rest they’ll decline claiming the endorsement isn’t valid (huh?) or other nonsense. There are all checks that work fine everywhere else. To add insult to injury, they can suspend your account at any time while they “review” it. You won’t find a more incompetent or uncaring bank anywhere. The mobile app even has spelling mistakes they have no interest in correcting. Amazingly bad.
Lots to love! 5/5
By Bill bp
I signed up for T-Mobile Money when it first released, and while it was ok on launch, I have really seen it grow as an app. Transactions are listed now by simply taping on your balance at the landing-page and now I’m getting notifications upon transactions. Awesome to see!
Like it , keep up the great work 5/5
By power of zeller
Like the money card , and all the extra that other card don’t offer , like checks. 4 percent like great , know other banks offer that , or comes that close . So ever body come on aboard
App isn’t loading when I tap the icon 1/5
The app is stuck at the Loading step whenever I tap on the homescreen icon. I don’t know if this is an issue with the latest app deployment, but I’m not able to log in to my account and there’s no mobile website access either!
Who develops a website that’s not responsive to multiple device sizes in 2019?!
I will have to switch banks if this app is unreliable. I have bills to pay!
Luv it 5/5
No fees.... lots of ATM for free... thanks T!!!!
I hate this app and this card! 1/5
This is the stupidest app and card I have ever owned I can’t manage it I can barely use it most of the time I’m ready to switch to another card cause this one is so not worth it anymore and I love T-Mobile but this card isn’t of T-Mobile standard at all ugh
Can’t access account 1/5
App keeps crashing non reliable cant access my account