If you like high yield accounts I highly recommend it 5/5
I got a text from T-Mobile about their new app and I found 4% interested to be pretty good for a checking account even compared to a savings account. I deposited money on December to test it on December 31st I got the interest it seem to work well so I deposited the 3,000 limit to get the 4% and on Jan 31st I got $10 I’m pretty happy with the account. I have chase and us bank so I only really use it as a savings account. I haven’t tried the atm but I never use cash so I won’t be using that feature. I have a $200 on automatic to transfer to the T-Mobile account to meet the requirements but once the money gets there i transfer any amount over 3,000 to a 2.75% yield account. Transfer take a long time but when you have everything on automatic you got nothing to worry about :)
Not able to log in 5/5
I can’t log in to my account, i just got the card in the mail and it won’t let me log into my card, and start getting money
Straight up garbage! 1/5
By NRA OG
Here is why. I like many people thought this was a cool thing.
Well not quite. Their app does not work at all. And their customer service is just as bad.
Here is my experience. As a long time tmobile customer, I decide to sign up. Then the part that would make even the most patient monk scream in frustration. I link an external bank. And then try to transfer the $200 for the month that is required for you to get the 4%. It stops me and gives me a generic message. I call customer service. Have been calling them for 4 weeks. No one on that end has an answer as to why it can’t transfer. I keep on asking for supervisors and for someone to call me back. No one does.Hmmm. Ok, so let me try depositing a check instead thru their app. They app declines that check the 3 times I have tried it because no Matter how I take picture the app cuts out routing and account numbers. So can’t even deposit that way. Finally I call again regarding the external transfer and they finally tell me that the problem is my bank. I just finished setting up another bank before writing this review and can you guess what happened?! Yup that one is also not going thru, with only a general message to call customer service. A maddening customer service hell I am trapped in. This is a text book example of how NOT to roll out a product. Tmobile money will probably respond to this review with a generic, sorry you had this problem, please reach out to our customer service staff.
The worst !!!! 1/5
So tired of having to call in just to check my available balance since the app doesn’t work !!!! They need to roll out an update so people can use the app again it’s very frustrating . There’s checks I need to cash and transfers I need to do. Also representatives keep creating tickets for me but I’m not hearing back about the issue . All of them say something completely different I’m convinced there not even real bankers !!!! Their just as clueless as the person asking the question and it’s frustrating. Step it up Tmobile or your losing another customer!!!!!!!!
They only give accounts to the rich if you’re poor you cannot get a count.
I added my sisters account as external account and you blocked my account for no reason 😥😥😥😥
Waste of my time on this product 5/5
Don't waste your time!!! open this stupid account guess what? first time I used an all points ATM which they said no fees and I got charged for a fee. when I called them regarding the fees and they told be to call th ATM owner. i was like "what". I didn't bother. I just went ahead and closed out this account. very disappointed...
Not yet ready 1/5
The app starts to refuse log ins a few days after the install. Regardless of enabling biometrics or not. It’s not yet ready for use.
App won’t load. 3/5
Haven’t been able to check my balance through the app since last week. Don’t know what the problem is.
Very Buggy 2/5
The log in on this app for iPhone just flat out dose not work at least half the time for me which is crazy because this is a banking app. It doesn’t give a error or anything you type in the pass and a white box pops up that says ok, you click it and nothing happens... On a more positive note it work fine on the website and I’m impressed that a company like t-Mobile is stepping into banking with such an awesome high interest rate checking account, but the app definitely need work.
App used to work but now just stuck in a “processing” loop after attempting sign in. Would be 4 stars but not able to access the account anymore on iOS is pretty inconvenient. I can access on PC, Android, etc., but is broken on my iPhone X 12.1.2 iOS. Uninstalls, reinstalls, powercycling won’t fix the issue. Emptied bank account and closing soon. If I can’t access my bank account easily, you don’t get to hold my money. 4% isn’t worth the frustration.
Login and Touch ID issues are back 1/5
By EMG in Maine
Seems to be a recurring issue that hasn’t been properly addressed.
Love 4% 5/5
I love 4% interest,,,bank is little slow add money or check into account......
Doesn’t work... 1/5
By San Fabien
Can’t login after TMobile took my money...
Usable But Needs Work 3/5
By George Knighton
The app is completely usable but login can be buggy and glitchy, and does not qualify for FaceID. If I had to pick one priority, it would be to fix FaceID so that it works well. In 2018/2019, all iOS applications should be able to use Face ID.
Otherwise, it works, although some functions are not intuitive. If you want to set up billpay, my advice is to use your Mac to do that.
I also think that four days is too long to verify an incoming transfer of funds. My brick and mortar bank accomplishes it in one day’s system refresh. It will never take four days and only *looks* like three days when you do something Friday evening that won’t be approved until Monday midday.
This needs some improving, but it is not the fault of the application developer.
I like the idea of T-Mobile Money, but this first attempt at an app needs a little fine tuning. :-)
Update: Mobile check deposits don’t show up in the account even as pending funds, so you don’t know if the deposit worked.
Not letting me make an account 1/5
By Hov 0077
I entered all correct info and it says i cant make an account at this time why !???!???
Awesome cell service just made awesome banking 5/5
Great cellular and data service. Great bank account!
It would be great if... 1/5
By The Pumpkin Spice King
I could actually use the app. I just got my card in the mail today and was trying to go through the process of setting it up. I can’t get passed the security questions without being greeted with an error message.
I guess I’m screwed?!
Loving it so far 5/5
Honestly is the best bank app I’ve used... low bar but this app is surprisingly easy to use and it has everything I need (mainly check deposit and bill pay).
Can’t sign into App 1/5
By app person 1022
Can’t sign into the App...only the website.
So far, so good, except... 4/5
This app has potential to be a great banking alternative. I like the look of the app. There is one fault though. Please make the login pop up appear automatically when you open the app much like apps like Bank of America or other banking apps. Absolutely annoying to have to search for my password to my T-Mobile account. Please make it where all I have to do is scan my face or my fingerprint to login.
Was shocked t-mobile got into this 4 % interest rate is pretty good I don’t like that it’s a maximum 3000 dollars and after words drops to 1 percent wouldn’t they want to make money by letting us put more money into the bank? I would take it out once it hits 3000 dollars and put into another bank that I can get higher interest rate for over 3000 dollars and I don’t like you have to put 200 in a month that should be lowered to 100 or nothing but t-mobile maybe onto something here and hopefully they improve on this
Great idea 5/5
I like the new system
Straight up junk 1/5
The only way to add cash into your account is via direct deposit, transferring money in from your REAL bank account or getting a money order and depositing it using the app. Biggest waste of time. No one cares about the 4% APY, we all have T-Mobile, we’re poor and won’t make anything off of it. I miss the old T-Mobile Money card. Notice how it doesn’t mention a maximum daily withdrawal. Make it incredibly card to add money or use it.
By Jeremy Henderson