App isn’t loading when I tap the icon 1/5
The app is stuck at the Loading step whenever I tap on the homescreen icon. I don’t know if this is an issue with the latest app deployment, but I’m not able to log in to my account and there’s no mobile website access either!
Who develops a website that’s not responsive to multiple device sizes in 2019?!
I will have to switch banks if this app is unreliable. I have bills to pay!
Luv it 5/5
No fees.... lots of ATM for free... thanks T!!!!
I hate this app and this card! 1/5
This is the stupidest app and card I have ever owned I can’t manage it I can barely use it most of the time I’m ready to switch to another card cause this one is so not worth it anymore and I love T-Mobile but this card isn’t of T-Mobile standard at all ugh
Can’t access account 1/5
App keeps crashing non reliable cant access my account
App doesn’t work 1/5
I like the concept of TMobile money. After taking some time off after having my daughter I decided to go back to work 2 days a week. T mobile money was the only bank available to me that would not charge me a monthly fee (I have less than $500 coming in) for putting my money into a checking account. One downfall is depositing cash, but that’s not an Issue for me- I literally just needed a free way of making my employment checks usable “cash” and not be charged.
The app in the other hand is horrible. These last few days it doesn’t load (I had my phone sit for 10 mins waiting for it to load and nothing) and you can’t access the website through a phone- it tells you the website doesn’t work with mobile devices. Very inconvenient to have to call and type in all my information to get my balance. Please fix and my rating would go up.
App doesn’t work 2/5
By Discerning User
App freezes when I try to log in.
Mobile deposit does not work on xs max 1/5
By Simply amazing!!!
It won’t even bring up the camera. It just immediately says failed to complete image capture.
App doesn’t work and can’t access account online
Loading takes forever! 1/5
Since yesterday the app takes FOREVER to load when I attempt to bring up the sign on screen. Does the same thing on Internet Explorer 11. TERRIBLE! Please fix so I may access my account from my phone app.
T-Mob Money - Nice and easy to use 5/5
I got setup last week and sent out my first bill payment. Easy to setup, very smooth. Looking for my 4% after depositing $200 in first month.
Apps Unstable 2/5
App is unstable often have to renter my information very inconvenient
App with big problems 1/5
This app is badly designed does not remember the fingerprint more than a short time ,and ask again and again not only for the password but also for security questions to the point that despairs.Hey ,the programmers,something is going wrong please read the reviews a lot of people are claiming about it,please...
Overall good but deposits post slow 4/5
Good but slow deposits
This app is terrible and CSRs have no clue. 1/5
I tried to deposit a check with the mobile check deposit and it was declined immediately. Stated “ Deposit Declined.” This was the first time I tried to deposit this check. Called customer service and they were not helpful at all. All they could tell me was that the deposit was under review. I was asked to give them until the next morning to finish the check review. I waited until 11:00am to check my account. Still no money. Called customer service again. I was told that the check was still under review. CSR asked me to reinstall the app and deposit the check again. Still same problem. CSR told me that I would have to wait until the check was out of review. Couldn’t even tell me how long that was going to take. I have bills to pay and I can’t even get money into my account. I have just closed my account and I’m going back to PayPal for my banking needs. At least they can give me my money immediately without my check going through a review.
App won't allow me to sign up for account 1/5
Like many others are saying in their reviews, the app needs help. I love the concept of 4% interest on balances up to $3K, but what good is it if you can't ever create an account?
I tried to create a T-Mobile money account and the app wouldn't accept my address. So I deleted the app.
Cant log in 1/5
Haven’t been able to login because every time I do it just tells me “error has occurred”.
Love love! 5/5
By Pints the destroyer
Pretty easy to use and perfect for my needs.
This is the highest interest rate I’ve ever seen and the only stipulation of $200 a month is totally reasonable. I love it!!
Great app easy to move around
Loving that 4% 5/5
By Scrot Scrot
Leave it to T-Mobile to disrupt the banking industry now. I’ve had my account for a couple of months and I have zero complaints.
Great APR 5/5
Love the bank. Amazing APR better than any 5 year CD. Of course no physical branch but the atm is free at Walgreens and target (Allpoint network) so far. As for physical checks they send you three generic paper checks so if you want you can order from a third party like checks by mail. Only true con is it takes 6 days for deposits to clear.😬
Please do not opt for a T money account 1/5
Hi all ,
I have taken a T money account . It’s been more than a month since I opened it , attempted twice to get a debit card but could not get it . Tried to link the bank account to avail 4% APR but could not do it , it says this feature is not available . I tried reaching customer care , they said that it’s my banks fault , I have 3 leading bank companies checking account , which I tried to link but was of no use . They do not support zelle as well . I WOULD NOT RECOMMEND T money to anybody . The only reason I still have an account is since I opened one .
Love it! 5/5
By Empress Livewire
Simple investing and I love the perks
Easy money 5/5
By Capt Haddock
Great rate, easy app, clarity on money status. Nothing hidden here, it tells you how it is, front and center.
Don’t be in a hurry 2/5
By A 10 Year Contributer
Good features but don’t plan to be in a hurry. The 4% interest is nice. Transfers to and from an external account takes a week to post. Setting up the account with a wireless family plan took 6 hours over 3 days with 3 different associates to get someone who knew what they were doing. The survey at the end was messed up but works fine now. I’m sure some of it is growing pains. Time will tell.
Great interest rate 3/5
By Mom and daughter 1234
I was very excited when T-mobile started this. Opening an account was very easy and I love earning 4% on my money. The problem is trying to deposit checks or money orders in your account. Its an absolute nightmare. When I first opened my account, I deposited 3 western union money orders with no problem. Now I have tried to deposit postal and western union money orders and they are always declined. I called customer service because this is very frustrating for someone who gets paid with money orders. They told me they are having a problem with their mobile check deposit system and that I should link my other checking account and just transfer the money. I do not want two checking accounts. What would be the sense of that? I then tried to link my Paypal account and that’s not working either! I’m almost ready to give up with this, the interest rate is not worth the aggravation.
Face ID resets 2/5
The app is great and I’ve already seen a good increase to interest earned. But, the Face ID login option keeps resetting. Unsure if anyone else is having this issue.
Possible fake bank 1/5
I really doubt the legitimacy of this bank. I had trouble right from the beginning and their customer service was terrible. It’s like they didn’t even try to be real, at least use people from india or the Philippines that somewhat know English. They went with somewhere in Africa and it was hard to even describe my issue. I literally deposited a check 2 minutes later with US bank it went thru with zero problems. I don’t recommend
Validation error 5/5
I keep getting this error while trying to set up my direct deposit. I am having second thoughts about this app. What a hassle?
Horrible time to login. App doesn’t work all the time. Rethinking about using it anymore
By martha j c
I love this app, so easy to use. I got my card really quick and I love that I can manage the account from the app. It isn’t too big of a deal, but I wish transfers to and from the account were a little faster.
Convenient ways for me to put some money aside on that long awaited vacation at the end of the year. Great and excellent for making easier to finds ATM worldwide without the hassle and fees.
App improved-customer service is terrible 2/5
By EMG in Maine
The app has gotten better, although they still need to add the option to manually capture the front of a check capture (app is automatic only for the front of a check, but auto/manual for the back). Customer service is where T-Mobile Money still falls flat. T-Mobile itself sets a super high bar for customer service (I’m a T-Mobile customer and their Team of Experts service is truly second-to-none) but BankMobile’s service is just terrible! Apathetic, unengaged, uncaring...cannot recommend MONEY until BankMobile makes significant strides in this area.
Wouldn’t recommend. 1/5
By idkkk whatever
Customer service is horrible.
Great interest 5/5
I love the 4% on the $3000 !!!!
Who else does that?
Transfers seem to take an inordinate amount of time.
No notifications 4/5
I have been using this account for a couple of months have been getting my direct deposit to it. I love for the most part the only thing that I wish was better was that I would get notifications when my card is used or when a transaction is made or if I got a deposit. Otherwise I enjoy it and love the t mobile got your back protection.
Tap a star to Rate 5/5
By Nyein Nyein Naing
A banking experience for millennials 5/5
Banking with t-mobile money feels very different from one of these old traditional banks like JPMorgan Chase or Bank of America. When using t-mobile money, you feel like the whole app experience is very informal, yet precisely engineered to be gratifying. This is in stark contrast to the more established banks, where everything feels more subdued and nuanced. It's like the difference between the extravagant and catchy nouveau riche and the reserved old money. Whether or not this is a good thing or not is entirely a matter of personal preference; the best short way to summarize it is perhaps that t-mobile money has a more millennial feel.
Touch screen response is terrible 2/5
Though you can’t beat the T-Mobile money account the app has a lot of room for improvement. I had to reinstall the app as it wasn’t responding to any screen taps. Can’t get logged in as the touch screen doesn’t respond.
Dosent work 1/5
My app isn’t working it keeps saying invalid
Free Money 5/5
By Beach bum PI
Easy to use and 4% interest. Can’t beat it!
Still can't do external transfer. 1/5
After months of asking why I couldn't do external transfer, I still haven't gotten a reasonable response other than IT issue. The customer service is nothing like regular T-Mobile customer service. It was promising at first, but now it is an afterthought.
Can’t login into my account after receiving card 1/5
By Muhammad Haadi
Can’t login or reset my password since I received my MasterCard from t mobile
Not great! 1/5
First it has been so difficult to open an account. If you have a T mobile account and open a T mobile money account they are linked. Since my husband pays the T-Mobile account his cell phone is the primary so it wouldn’t let me open an account unless I used his cell number. So I used his number, ended up locking the account because passwords are also linked. I called customer service and they were not very helpful or nice. They were able to unlock it but still was having issues and ended up closing the account before I even started. Very frustrating! I’m sure there are other apps like this, but already being a T mobile customer I thought I would give this a try. Disappointed!
Useless App 2/5
The T-Mobil Money App is awful. Since I opened my new account I have not been able to access my account through the App. Each time I called customer service I’m told to uninstall the App then reinstall it.
It still does not work. I like talking to the T-Mobil Money reps. But I really NEED to access my account.
PLEASE fix the problem.
Good app, good interest rate 5/5
T mobile 5/5
I love this account it’s great!!!!
T- Mobile Money 5/5
Great website, easy to navigate, very informative !