So much is wrong 2/5
First of all, there should most definitely be an actual specialist that can actually handle, get in touch with those that handle checks for deposits. I’m on my 5th time submitting a money order , the cash amount is coming in too light and I’ve tried everything. (For the life of me I don’t see why they can just use the money order number to verify the actual amount) The bright camera light should be optional, if you have a bright light against a white image it just might come out light. You should be able to at least email those handling the checks instead of them sending the same automated message over and over. And if you had problems with a certain brand of money orders. Display that so people aren’t going out wasting time and money. The customer service is nice, calling them specialist is REALLY pushing it. They can’t do anything 😒 I don’t know wth else I can do. This is beyond frustrating
T-Mobil money 5/5
Has a great interest rate. A little bit of hassle to transfer money to, deposit a check instead. It posts faster. Great customer service.
Another best online only banking yet I love it better then Varo so far so good love easy add cards to Apple Pay keep up the good work T-Mobile maybe new card designs and tap on cards chips without Apple Pay or Android pay
Almost the best 4/5
I would like more options to deposit
Great bank! 5/5
Love doing business with this lovely institution.
T money 5/5
Very efficient. Takes a bit of time for external transfer, but it worth it !
Not fully managed 1/5
First off I really wanted to like this app. I had high hopes when making an account but it didn’t pan out that way. I wanted to update my address after creating an account and the app wouldn’t let me so I called and spoke to an agent and she advised me to close the account and make a new one 24 hours later which I tried to do since changing the address over the phone would take 30 days for them to send my card out and if i just made a new account it would take 7-15 days to get it. Well I couldn’t create a new account after closing the one i had for some reason and the new agent couldn’t tell me why. He couldn’t help me out with that so now I can’t even use the app I wanted to try out. Lost me as a consumer.
I always have to restart my phone to use this app. Very disappointed with app
Good with some flaws 3/5
Really like that atm’s are available near me and when I went to London. My only problem is when I want to deposit cash into the account , there is no viable option for that.
Needs a little improvement 4/5
Very pleased The card App and services although it’d be helpful if once a transaction is made it takes the money right out for it is a debit card
Also it should be able to view the place of transactions plus with possible link for website to place of purchase
Also would be extremely helpful to be able to add cash to the card over all tho love it
App isnt working after update 1/5
The banking is good and its interest it offers. The app was working fine until its update and just freezes and keep circulating the loading icon.. it cant recognize my account for some reason. even the website is the same. Its been like this for the last 2 weeks now. Called the customer support they said they will create a ticket to fix it. 2 days later called agin and they said they will create a ticket to fix it and turn out the first person inspoke to 2 days ago didn't create the ticket. Im gonna close the account. It’s very inconvenient.
Full of bugs 2/5
This app is full of bugs, sometimes I even think whether it is really secured or not.
It asks me to answer questions that I never set up. It is really annoying to not able to use the app.
Sometimes it let me see balance without answering those questions.
I use other banking apps and none of those require you to enter credential over and over again once you have faceID enabled.
Logging in can be a pain 4/5
I love what the account offers but logging in both online and on the phone can be a pain. It sends like 2 2 factor authentication codes and then sometimes, for the online portal, doesn't even work and you have to do another two. A bit wonky right now but 4% just can't be beat.
T-Mobile Money 5/5
Enjoying the service
Great bank account if is not your primary bank account 5/5
By Tiger riven
I’ve been using this account for several months and the interest that they pay is unbeatable. Note: I use it as a saving account, I haven’t use it as anything else, like I said this account is only for save money, so I don’t know the other benefits yet. But if you planning to save money and get good interest, this is the one you are looking for.
Love ! 5/5
Love this bank. Especially the 4%
Great App! 5/5
Does everything I need!App gives you everything you want from a mobile banking app. Doesn’t crash. Need ask for more?
ATM withdraw 3/5
While they say no ATM fees I have not found an ATM that does not charge me... so far that claim is BS.
Easy bank 5/5
By Omas Stro
I love this bank
Should implement Zelle as transfer tool. 3/5
Kinda love T-Mobile money but, sending or receiving money is more a nightmare. It takes so long to move your money between banks or even send it to a friend. The should implement Zelle as a tool to transfer money within the app. It’ll be faster and convenient, so you can move your money around within minutes not days.
Error, Error, Error!! 1/5
Constantly fails to login, always has some error that requires you to get a verification code resent.
Money transfers also take way too long to post, if you take a deposit out of my funding acct within 2 days, why does it take a week+ to be posted to this acct?!?
Security gets in the way of usability 1/5
The app supports Face ID, but requires you to use your password nearly every other time you login. It also makes you change your password every few months, which makes it really hard to keep track of, and asks you a bunch of security questions. When you login again with your password, and select face-ID to login with again, it says to check your phone, but nothing comes up, it just sits there as long as you leave it. This app is definitely in need of some usability improvements.
T-Mobile Money App 3/5
By MJ Florida 22
Love T-Mobile and love T-Mobile Money even more. However, the truth of the matter is the T-Mobile Money app needs improvement when it comes to signing in with facial recognition. It doesn’t work well and still requires code although it indicates it doesn’t. Once in it works fine. But getting in is too difficult with face recognition. It has actually locked the account. It should be fixed to work properly or the feature should be removed altogether. Otherwise, the app is fine.
They hold your deposits up to 2 weeks, giving the reason it’s their policy. I even deposited through EFT and they placed a week hold on it. All checks deposited through app are placed on hold, and direct deposits credit in up to 8 hours later than normal. You can not connect to app since latest update
No connection error 3/5
Ever since I did the update yesterday (11/13/19) I’m unable to sign in. Just get an error that there is no network connection
Not so great and very risky 2/5
So I’m writing this review after using this account for a while. Currently I have 1400$ on this account that I’m unable to access due poor T-Mobile app set up. The app is very glitchy and transfer times takes about 10 business days to post in your account, which I think it’s very long time! There is a security and risk concerns that I have regarding this account, I’m currently opening a True saving account with a good rated bank, and moving my finance hell out of this risky business with T-Mobile. Don’t take me wrong, I’ll like T-Mobile as a carrier, but being their infrastructure sponsor for 4 % APY no more than 3k isn’t what I want to be at, especially with no real support and security of your money.
This review is more about the bank service instead of the app itself.
Maximum $3000/day deposits is a low limit. Also, any check above that has to be mailed in. I don’t like the idea of mailing a check that big.
4-5 business days for a deposit to process seems unnecessary too. It means you don’t have access to the funds at all for that time since it comes out of one account and isn’t available here for a week.
Other than that, the APY is obviously fantastic and access to the ATMs is great.
Still not trying hard enough 1/5
I’ve been very tough on this bank, and for good reason. They’ve rejected, or alternately approved in entirety, my uploaded paper paychecks. I move jobs often. The surprise factor reigns eternal with this app. I recently disputed a transaction of less than $3, and the ridiculous process took more than an hour in total. This isn’t a bank; it’s a disaster waiting to happen. If you require actual banking functions, look elsewhere. You’ll be sorry you ever trusted this organization.
Not as good as I thought. 2/5
This app is ridiculous. I’ve been locked out of my account about two times within a week. It keeps logging me out and I would have to do Face ID over and over. When you transfer money from one bank to the T-Mobile money bank app, it takes 4-5 business days! I mean, it’s just money at idle. I personally wouldn’t recommend this service.
Be where of update 11.13.19 1/5
By Nc teacher
I was forced update today and now the app will not connect to T-Mobile bank. I can’t even get to the support telephone number in the APP to report the issue. Please fix this ASAP.
Was great till the update 1/5
Since the update this morning, there is no connection. I’ve been trying all day to access the app and I get the same error message! If something isn’t broken, don’t fix it!!!
No way to send money via zelle 3/5
I’ve used zelle with my other bank for years. It’s an easy way to send money to my daughter and I can’t with this app...
Great needs some work 4/5
I love the card and the perks. Customer service that needs some work. The people are the most knowledgeable or they just don’t understand what you are asking. It took them about 45mins for the one guy to understand that I needed my pin reset because it was locked out. He had me rerouted to two different people trying to reset the pin to into my T-Mobile account..another time I asked how long does it take for a paper check to get deposited if I take a picture of it. She kept telling me about direct deposit... when I first got it the automated system was hard to understand but that has been fixed. So I do believe that these issues will get resolved. I do recommend this card people I know who have T-Mobile accounts. I love the overdraft protection it definitely has saved me a few times.. and I have never earned interest on anything so that is always really nice to see.. I have been with T-Mobile for almost 6 years and I have to say they do keep getting better and better, they have help me so much.. thank you T-Mobile for being a great company
Fatal flaw not fixed 1/5
A banking app is not allowed to have a fatal flaw, because it affects your finances and your life. The app warns you to deposit money the same day to bring your balance over $0, and asks if you are doing it now, but then provides no function to do that. All deposit methods given take several days to post.
Smooth processes otherwise. Nice to have your banking in an app without having to register separately.
$10 per month interest if you have T-Mobile service and keep $3000 deposited. T-Mobile also lets you have freebies in the T-Mobile Tuesday’s program. 0% interest on phones. And flat-rate unlimited data plans.
A great Invitation to have a buffer. Not only do you get charged no over-draft fees, but also you rarely overdraft at all, because when you accept the invitation to have a buffer (or reservoir, or reserve), and keep $3000 in the account (or any smaller or larger amount), then you rarely have any accidental overdrafts.
I would like to say thank you for the interest on money I deposit very much, I very please and advise my friends to go get this application
Umm we got a big problem 1/5
By Do you want a tissue?
The app keeps telling me there is an update and when I click update it takes me to the App Store and it doesn’t give me an option for an update.... it just says open which brings you back to the app that says you gotta do an update. you can’t access your account any other way.... this needs to be fixed ASAP.
Best app 5/5
This is the best app to save and have you money in. I love this app.
App work great on iPhone! 5/5
Best mobile bank solution YET!!
Only the best app out there. 5/5
I aggressively invest most of my money, and my ticket combo is to have my this earning the 4% APY (paid out monthly based on average daily) on my uninvested balances, (the checking account that this app provides) which I never have more than $3000 uninvested. Combined with Apple Card giving me great cash back on purchases means I’m earning on money I spend AND money I don’t. Customer support and ease of use is stellar, the card can be remotely locked and unlocked quickly and simply; tap of a button. I need this as a frequent wallet misplacer.
I have yet to see anything close to this amount of APY on any balance anywhere for a checking or savings account. No annual fee. This app really is unparalleled.
Face recognition 4/5
Feature not implemented yet, I was asking the CS and they answer me like I was an OVNI. Any way you can be online with the world?
Love the app 3/5
I love the app but Face Unlock no longer works for my iPhone 11 Pro Max ): it’s been this way for several weeks hoping that it’d be updated with a fix but nothing ):
Broken “FaceID”, Please fix it
Any chance y’all could add notifications concerning:
and low balances?
Good Banking Alternative, Bad App 4/5
Takes a bit to set up direct deposit, but once it’s confined, this is a viable banking alternative where you enjoy all the perks of online bank with a pleasing interest rate on you account balance. Terrible app however. Very glitchy.
Absolutely loath having to use this app 1/5
Every time I attempt to access this app I have to reset my password because it doesn’t recognise what i am entering. So infuriating. Once you finally get in to the app it asks about the bio-whatever its called for future sign in (thumbprint) but the next time you try to use the feature it still doesn’t recognise you and forces you to enter user info and password and then reset your password if it doesn’t recognise that.
Not sure how the 4% interest works but it’s definitely not 4% though it is more than any other banking system.
Just thinking about access this app causes be a great deal of aggravation.
By im yo pimp
Can’t argue with 4% rate. If you keep your balance at 3000 or more, you will make over $120 in interest a year. Only drawback is you can’t make cash deposits directly to this account, and checks take a lil while to clear.
When can I add a joint acct holder? 4/5
Need capability to add joint acct holder. Otherwise it’s great.
The Face ID never works and keeps logging me out. Anything regarding money to the account takes forever. Doesn't seem like they are trying to fix anything. Gonna cancel this account.
Very nice and functional app 5/5
Great app that compliments not that great bank service. The app is very well designed and allows me to easily manage my account .