Hey you morons at T-mobile>>>>> 1/5
This app gets one star only because I could not rate it -100.
Some morons at t-mobile decided that you could only install this app on a phone with a t-mobile sim card. The inability of T-mobile to fathom that there are thousands of PARENTS who are paying for their kids phone service and MIGHT NOT HAVE A T-MOBILE ACCOUNT.
It is beyond me that there are really people this stupid in this organization. IF YOU DO NOT HAVE A TMOBILE PHONE/SIM CARD YOU CANNOT USE THIS APP.
Simply the best! 5/5
Tmobile has its kinks but all around it is the best.
Easy to use 5/5
No wonder it’s number 1!
If I’m walking in the house calls will got away to caller. Can’t get coverage at work. Have to go outside. Coverage not as good as hoped
By Seb Nassiri
Consistent with what they promised!
Phenomenal customer service !!!!! 5/5
5 star service and make it super easy to switch saving you money $$$$$ really just smart thank you
Great phone service rate wise but I wish we had way better service where I live 😞
T-Mobile customer 5/5
By -Michael F
Good service . Great T-Mobile app they lets you get everything you need done on the go .
Garbage app 1/5
App doesn’t load. Takes forever. But they love to charge me on time! Step up your game T-Mobile. Or I’m changing network!
Help desk 4/5
By dancing oc
Customer service is awesome!
switched from Consumer Cellular (horrible porting experience) to T-Mobile, at my local Chino Hills Costco w/ excellent service from Ryan. I had to call CC three times & spend an hour dealing w/ their intransigence:(
For what I was paying at CC, I got the TM 55+ plan for the same price but w/out having to watch minutes or data, cuz TM it’s unlimited.
In addition their international plan of free texts & data sounds awesome! Will test it in Greece next month! Why have a lightweight sore loser w/ CC when you can be in the big leagues w/ T-Mobile!
Miguel Aparicio 5/5
By Las Vegas Dj Tiburon
Good plans excellent internet
Disappointing app 4/5
I am very disappointed in the latest version of this app. I am still one of the few customers who has the simple choice plan so I have a limited data plan. I relied very heavily on the app to tell me my current data usage so I didn’t go over my limit. Now, because of the new unlimited plans they took that feature out of the app. It now shows the total data (including binge on and music streaming which doesn’t affect your data plan). So now I have no way of knowing my REAL data usage. I was told to log into the website. Who does that on mobile devices when there is an app that is much simpler? I am very displeased with this move. I’ve deleted the app.
Great service 3/5
Great so far
By Mr. Rome
It’s so easy to use love the service
Good service 5/5
Best service I had nice cheap with the new iPhone X
Excellent customer service 5/5
By Dana Jo (love pink!)
Charles, Izzy and Joseph took such great care of me in the store! They were kind, patient (I’m not very technical) and made me feel very at ease with everything while I was setting up my new plan with T Mobile. I am OUT OF THE RED and couldn’t be happier! No more stress about running out of data and no more contracts. I can upgrade every year. Finally, A plan that makes sense! Thank You!!!!
Appreciate it!! 5/5
Sooooo Much Better Than sprint. I meant to lowercase their name (shade throw) Even though they are merging keep me on the T-Mobile side of all this😂😂😂😊 Anissa Davidson hooked us up!! Thank You Anisserrrr!😊😊😊😂
Something I don’t like 3/5
There two things I don’t like:
1. Every time I start the app, it ask me to disable WiFi
2. If I want to check historical bill, the app send me to the t-mobile website
The app just redirects to the website 1/5
Why have an app when all it does is send you to the website, which you have to sign in to. Half the time the website crashes.
Service isn’t good in Vermont also waterville Maine and sea bright New Jersey at the beach next to town where it’s great??
Not working properly 3/5
I will click on the check account button and nothing happens just shows a blank screen
Gilbert Hernandez ( mobile expert ) 5/5
Gilbert was great with customer service, the service was fast and easy overall experience was a 10 . I love my new phone .
Best carrier!!! 5/5
Best mobile phone carrier
Security crazy 2/5
When I first joined I loved this app- recently they have gone over the top on security- you are forced to change your password or you can’t use it. After changing password you are forced to add a passcode or you can’t use it. This is in addition to the Touch ID I have allowed it to use (thankfully it didn’t force me to change my fingerprint). Once in I chose an option to look at phone upgrades, so I was passed to their website- and had to enter my email and password to get connected. I would have given one star - but once you’re using it, it’s still better than the others- so two stars - three stars lost for tightening it up to the point of craziness.
Me encanta 5/5
If only 4/5
If only can deliver what they advertise. There’s many “dead” spots in the city. If I drive outside like 10 miles , the signal is real weak.
Good Service 5/5
I love T-Mobile the service and bill works good and at a reasonable price I will recommend everyone to get the unlimited service plan...Thank You
By paulb -888
Thanh was amazing, she came in on her day off to order my new phone, I had some issues on my account and she resolved everything for me! Fantastic service!
Can’t connect 1/5
When I try to connect the app requests to turn of wifi “don’t worry data on s”. Once I turn of wifi “no connection available..” da heck is wrong with you guys?
Once it fixed will remove 1 star.
Great app 5/5
Best feature is chat/message for help/support. No need to dial in and wait.
Billing history with "what changed this month" is another very useful feature to see why monthly payment changed in a given month.
Customer service 5/5
By North side Patm
Have the best customer service of any company this size. Just outstanding!
Great Service 5/5
No problems with service. Great price!
where is my rebate for bringing lines over from at&t?
In Deep Appreciation! 5/5
As a retired Marine and it is Greatly Appreciated How T-Mobile Cares for the Military of the United States! As long as T-Mobile Cares for me as well as they are; I will Never Leave T-Mobile! I am a Loyal Type Of Person and T-Mobile has Earned My Loyalty! Mark Boyd
Poorly designed app 2/5
This app needs to be replaced. You have to turn off WiFi for it to start, the screens are slow to load, and as of today, account and refill screens are showing up as blank.
Customer service 5/5
By none new
I love the customer service
It doesn’t work! 1/5
It said to turn off my wifi, then when I do and tried use application it said turn on wifi data and so on and on. Stupid!
If I could give them a big fat ZERO, I would!! You cannot speak to a representative so you download the app. Freaking USELESS!!!!!!!!! The captcha won’t come up at all, so needless to say, the whole app is a DUD! We have been with T-Mobile for almost 15 years. If this is, AGAIN, the level of customer service, T mobile just lost a great customer!
Great customer service
T-Mobile needs to fix the Lte for vpn6, after there upgrade my security cameras cannot be Access throught T-Mobile Lte, only on WiFi! But other providers work with the LTE! HELP!!!!!
Best decision ever 5/5
Love the fact that it’s not sprint!! Love that I can do everything I need on the app!! So glad I switched!! ❤️
Satisfied Customer 5/5
They are wonderful! Any issues are worked out immediately and I love the payment arrangements option! Going on 2 years with T-Mobile
Doesn’t let you manage account 2/5
By Dookie 2x
It’s mostly an account viewer but nothing like the AT&T app that actually lets you manage and make changes to your account. Still, T-Mobile blows away AT&T in terms of service, products and especially customer service. They’re the first company where I’ve actually enjoyed calling them for help and would look forward to calling them for assistance. Some of their stores are eh - just like any other telco - but over the phone they’re amazing.
Scrap No WiFi login - Expand offers in TM Tuesday’s 2/5
HAAAAAAATE turning off my wifi every time I check my account. FIND ANOTHER WAY!!!!!!
New pin is good. Appreciate security efforts, PR from CEO and TM Tuesdays. But give more gas discounts and free $2-4 giveaways. Offer $10 off TM Customer bills and TMT usage will quadruple!!
So far so good
T-Mobile is the best 5/5
I’ve never been with a another carrier. T-Mobile has always come through for me. From help with tec support two answering any questions I had with billing or changing plans. Each plan they explained to me was exactly what I needed. The only thing I have problems with is when I can’t speak to someone in the United States. But when I request too speak too someone l some times get a bad attitude from the person on the other end. But even with that I would never change carriers. T-Mobile is the best
The app NEVER works 2/5
The app doesn’t work at all!!
This all is always down
The update on the app is great. Really happy they did that. Really good service as well. You can tell they really care on making things better for their customers.