By Jorge 317
Great performance and very easy to work with staff
Not happy with T-mobile 5/5
By melanny alexa
l just feel that is too expensive! l pay $120 for my phone and l feel that is too much for only one line.! l can’t wait till l finish paying the phone so l can sigh out on T-mobile and go to another company... this is way too much money for one line...
James Wilson 5/5
The woman that helped me was fantastic! Knowledgeable and polite. It was a very good experience!
Excellent Details 5/5
I love having full access to EVERYTHING I could possibly call and ask about.
This is an excellent application.
Slow and broken 1/5
The old app wasn’t great, but at least it loaded. This one barely loads, and the bottom tabs don’t do anything. Some parts won’t even load. What a mess
Good service. 5/5
I’m age 67, in my experience no one has treated us as fairly as T.
Simply deliver what they promise.
Best Customer Service! 5/5
Coverage is still a work in progress, but the employees are the best, and the price can’t be beat! More towers!
Thank you T-mobile 5/5
I’m over 50 years old and I have seen T-mobile hard work and accomplishments during the past 15 years or so, since they were called Ariel, then Voice stream then T-mobile, I have been a customer with this company for many years and I love how good and fair they are, I’m a customer like you, I don not work or know anybody that works for T-mobile or associated to T-mobile or it’s agents in anyway. I just wanted to put my input in and I hope that they will put it up so people can use this nice affordable service.
55+ Awesome 5/5
T-mobile helped us cut the bill. In the country we both got a line for $60 unlimited. The T-mobile Tuesday’s gave us Pandora music that’s $120 . They also gave us a better connection and was so helpful at it. I LOvVe T-mobile. Been with them over a year.
Cant log in 1/5
Keeps telling me "Sorry, we're not ready for you yet, please go to our website" Just signed up for service... doesn't work already.
App works 5/5
I like the app, it is simple to use and it works majority of the time.
Bad internet speed 1/5
Internet service is terrible .
Drop calls 3/5
By dee and dee
Need more towers get a lot of drop calls in the high desert Victorville ca.
App crashes all the time and never works right 1/5
By Lagg on purpose
The T-Mobile app never works correctly and it always has issues.
Best service 5/5
By The Little Impaler.
I’m really happy with t mobile I highly recommend t mobile to a friend and family
I been 3 years whit T-Mobile and I never have problems thanks t mobile for you great service
Good service 5/5
Always there for me 5/5
T-Mobile has been with me through some really rough times. They are always willing to help and will follow through with their commitment.
Got full signal and still can’t even play video. Horrible network
Slow loading app 2/5
THIS! App take to long to load the bill, tested diferentes networks, and devices same issue take up to 5 mins to load the bill section and shop, had to stop using it, and user the phone browser
By Ham Sanchez
But as of recently maybe around 2 months already the app and the actual full website has been giving me problems to pay my bill. Its say error and i tried 3 different cards. One time I paid, after trying several times and it was deducted from my card but the payment was lost. Finally after a week the payment was found. That’s the only reason i gave it 2 stars. Please fix these issues..
Decent company 4/5
Seems to be a few billing issues. As of 2019-01-16 the app is down and can’t login
Can you guys stop asking me to change my password every 6 months !
To whom it may concern 5/5
Excellent customer service!
By 1 bad game
I LOVE 💕T-Mobile 🤙🏿
Great..do hope they keep up tho😘 5/5
By Happy Wfi
There’s a lot of changes with a lot of companies that are offering even better plans w/ same or better coverage. I’m happy & have chosen to stay w/ T-Mobile out of loyalty. Plus I do see they are trying. My only issue is the same issue I’ve been saying for exactly one year & did what was asked and still got stuck with the same exact phone that I never wanted..except this one has actual me mechanical issues..it failed almost all of ur tests..but I can’t seem to get any help even though I pay $15/mo JUST for insurance on this phone. I’d really really appreciate if someone would PLEASE HELP. I also have jump and everything else and talked several people in my family into switching to T-Mobile & getting on the same plan. I’m an authorized user on the phone & in person at a store. Everywhere except online which is where it needs to be. Pls fix..my mother even was on the phone for many hrs & they fixed it but b/c I didn’t get the call it somehow didn’t go through. Enough. Pls help. She’s busy & is at work frm noon to after 9pm or later so help her by helping me. I pay for my phone/line/Insurace etc. There’s soooo much more but other than this ONE thing. Love T-MOBILE..thnx
Lower bills 2/5
Bill is to high
Nice App! 5/5
Have been with TMobile for 11 years and don’t have any complaint. Can call and get help with any issues and they always work to give us the best plan.
I like the service. I work at UMass Amherst where the CEO of TMobile went. I wish there were better deals and choices for upgrad of my IPhone. What is better to order on line or go to the local T-Mobile store.
Muy buenos 5/5
By linda jerezana
Linda jerez Ana
T-Mobile is worst service 1/5
By موالي لآل البيت ص
It is the worst company in the world
Está demasiado lenta 1/5
Está demasiado lenta
R t 1/5
It the useless apps.it is take forever to open . It dose not let you to anything.
Excellent company , very good service guys
I’m sold 5/5
By Obama News
Had Verizon, good coverage but expensive. Switched to sprint, cheaper price but poor coverage. Then went to T-Mobile, better price and great coverage. Glad I switched
Need more coverage area 3/5
Get ready...if you’re traveling outside of the city don’t expect to have coverage
Making the best out of a bad situation 2/5
The phones were advertised but one get one free this turned out to be a rebate amongst other stuff now I stuck paying for 2 phones...
Shawn was really great!
Best service, best data plans, best customer support 5/5
Been with T-Mobile for several years. On a family plan where I get 10 gigabytes per month, plus access to 30 extra gigabytes I share with the other two people on my family plan. Essentially that’s 20gb of high speed data per person, plus unlimited (though slower) data after it’s used up. $145 for 60gb high speed data/month across three lines. We have great signal everywhere we go, including Central America and even Europe. Very satisfied.
Customer Care chat broken 1/5
By Loco yoyo
I haven’t been able to use the chat feature through my T-Mobile app for months. Was hoping it would haven been fixed by now.
Great Functionality! 5/5
Back in the day you couldn’t do much on the T-Mobile App except adjust a few device settings that you can manage yourself within the actual device settings. Now, you can do so much more, you can manage every single line under your account, pay your bill, view your EIP balance, and so much more. Great upgrade T-Mobile!
App is absolutely worse than useless!!! 1/5
I have not been able to use the app in months! Like an idiot I keep trying to use it! I have forgotten the last time I was able to actually have the app load a page that I could use. I can’t see or pay my bill, I can’t use any of the apps pages! Better yet, I am the only person on my account and it keeps prompting me to set a “primary account holder” but won’t load that page either! I have been a loyal T-Mobile customer for than 15 years (same account). I am mostly happy with the phone service and rate but the frustration with this useless app wasting so much of my time Is actually forcing me to consider switching to another mobile service provider!
T mobile service 5/5
By K.K. patel 4222
Which work in India so nice better than AT&T all of those phone service I like it he because of t mobile service
Honest, clear and simple 5/5
I was with Sprint for about 10 years. Sprint made cancelling my service all but impossible. I have so many horror stories about my nearly decade long experience with Sprint, but I won’t go into that. Instead, I’ll share my experience with T-mobile. There is no unexpected billing, they don’t try to trick you into signing to an altogether different service plan by selling you things you don’t want or need. If you are looking for a great mobile phone service, I recommend that you look at T-mobile.
Real Talk! ❤️
By east cleveland mel shaw ave
Worth switching fromVerizon 5/5
Bill reduce over$150 bucks a month with same benefits
T mobile service and cell phone reception has increased for good!!!!5 stars
Extremely Pleased — Thank You 5/5
We’ve been with T-Mobile since our kids were in junior high. That was 1999. 20 years of the best service and family plans. Every time we went in for an upgrade the clerk would check our plan and tell us it was better to stay with what we had. We wouldn’t change to any other company! We are extremely pleased!
Product Knowledge 2/5
I’ve spoke with three different representatives about the product and all of them gave me a different answer to the same question. They would answer another question instead when I specifically asked about international mobile data.
Product knowledge should be one of the focuses when doing staff training.
Great customer service 5/5
I’ve been with T-Mobile for 5 years now. Any problems that I’ve had get resolved quickly, never more than one phone call. They bend over backward to keep you happy and your service working to it’s full capability. Thanks T-Mobile!