Just switched over and the app crashes upon opening. I have deleted and reinstalled multiple times. Not a good first impression. I can get in through the browser but so far this is awful and not worth downloading.
This app barely ever works even on an iphone X. Just tried resetting password 3 times and it keeps saying Service Unavailable. Very typical T-mobile experience. :(
Best customer experience 5/5
By Luis Aju
As I transitioned from Sprint Mr. Shahrayar Shaker was very professional and beyond customer focused. Made process easy and simple!
By Tiara Williams Jr
I love t mobile and I love my phone very much and I love it and I always keep it and protect my iPhone and my phone number,photos,apps,my friends and My name is Tiara Williams Jr and I am 19 years old and my birthday is January 10th and I am going to be 20 on January and it means I am not teenager anymore and I know Apple and I know about iPhone and iPad and I absolutely love it.
Damascus md 5/5
By Sass Diego
Silas helped me out. Most informative and most helpful in my phone life experience. My dude!
Bradenton, Florida Store 5/5
I hope T-Mobile service is as wonderful as our experience switching over to T-Mobile. The customer service in the Bradenton Florida sales office we visited while we were on vacation was absolutely exceptional! They were all very proud to be employed by T-Mobile and very eager assist us. Thank you.
Abysmal, misinformed customer service 1/5
By concern with internet safety
I was kept on hold for a total of 2 hours across 3 separate phone calls and transferred 5 times to different departments and different “specialists.” My problem is still not resolved and I am *still* in hold. All I wanted was to keep my old number and use the new T Mobile SIM, which, after following the printed instructions, did not work. If you want to save some time and money on customer service, maybe write better instruction manuals and train your employees to actually solve issues. Passing the customer around like you’re trying to get rid of a ball does not make anyone’s life any easier in real terms.
New customer 4/5
Left AT&T due to high monthly bills and horrible customer service. My last and final bill, after 30 months was $45 dollars more? ATT said there was no problem and made no attempt to see where the error was. So far so good with T Mobile. Great staff and new account was easy.
This app doesn’t tell me when my bill is due. Only allows me to see bill history 👎
As good as advertised
The BEST🙌🏾 5/5
I love T-Mobile
Amazing service 5/5
Happy customer 5/5
By WET DUCKLING
The staff was friendly. I was greeted as soon as I walked in. My transaction took a Long time due to technical issues on my part, and all the sales reps were very helpful.
Switching over to T-Mobile 5/5
The associate Moe who helped is was great! Very patient, informative about the services and the switching over. After the switching over he helped setup the Netflix on our phones, he help submit my payout for my iPhone that I still owed at VERIZON! He took us through the whole process very smoothly and in a timely manner. He is a great employee, and very nice. He made the switch over very easy for us! Really appreciate it all
Thank You T-Mobile for the Support 5/5
By Anthony R.G.
With T-Mobile’s deal for military members, I was able to get my entire family on an unlimited plan for around $100 a month. This included 4 new iPhone 6S’s. Now when I am away, we can FaceTime from anywhere. That you T-Mobile!
Great service 5/5
I am a new customer to T-Mobile. It was a lot of confusion for the first month from customer service for me. I was not happy switching to T-Mobile at all. Yesterday, for the first time , being on the phone with customer service representative Liz, I had all my questions answered and explained. Liz gave me detailed rational explanation and helped with the plan. It’s hard to do your job on the phone with customers. Liz was great! Thank you.
Nueva Version 3/5
Porque no puedo ver el balance de mi equipo con la nueva actualización?
Con la anterior version eso me gustaba mucho, hasta podia hacer pagos a mi equipo. Me gustaba mas la anterior
T mobile 5/5
By J Ramirez as J Reezy
Ms Donna of Wantagh, NY 5/5
By Ms. Donna WantaghNy
I’m glad I switched. My bill is lower, and I don’t have to pay extra when I go over data like I did with my previous carrier. Plus they are paying up to $650 per line tp pay off the phones to my old carrier. Such a great deal. Service has been great. I like the free Tuesday App. Great deals too. Definitely worth it.
The app is messing up, try to fix whatever the problem is ASAP 3/5
The app is messing up
Love the uncarrier. The app rewrite is great 5/5
By Pecos Bill
Very happy so far with the new app. No idea when it was last released as I don’t use it often. Used it for support chat eons ago and it worked exceedingly well.
Very good 5/5
By Maikel J
Was 5 stars. 1/5
All I need in this app is to get in it to pay a bill. Haven’t been able to do that in a week...
Ever since the last update this app hasn’t worked at all! PLEASE FIX !!
Not useful 1/5
I upgraded yesterday and it is by far the worse upgrade I like the old app it gives you no information you need at all
Happy Camper 4/5
Great Support at Store. All continues to work very well. It’s so good when everything goes right. “T Mobile” Leeds the way!
Great customer service!!!! 5/5
Been with TMobile for Over 12 years, they always treat me like a valuable costumer...I Travel for work so I need a reliable network... my phone and tablet gets good service wherever I go!!!!
Leaving Sprint for something BETTER 5/5
After being a Sprint customer for nearly 20 years I have finally “given up the ghost”(Google it). This app is just like everything else T-Mobile, something “so much better.” In fact it’s so much so, the $600 offer I just got from Sprint to come back means nothing.
The app won’t work 1/5
I downloaded the app gave all the information it asked for, but it still doesn’t show my plan or, in the main menu it gives you different tabs to explore around the app, but when I press any of them it won’t show me anything other than a blank screen. If you know what’s going on please help me.
Nice Update! 5/5
I really like the update. It could be a bit faster though.
Love using this app
Excellent Service 5/5
The provider is well connected to customers and provide excellent services without hidden cost.
Latest update fail 1/5
The new update doesn’t work. I can sign in but no info no navigation. No option to revert. Magenta fail
Excellent Service.... 5/5
Excellent service been a customer over 10 years
If it ain’t broke... 1/5
By Uneven table
The new update is useless. I have to go through the tmobile website now.
Not a good connection at all
By Kgood 33
Love you guys
John Perrotto 5/5
By cynthia and Bill
At the Wm Cannon Austin TMobile Store 8698 was great. He provided seamless and knowledgeable service. We feel very fortunate to have worked with him to set up a new TMobile plan and purchase a phone. Thank you John!
T mobile 5/5
T mobile Is great because one it has free Netflix for us and I somehow if something is gone wrong they will help us
App has never been good 2/5
Every single time I view this app in the store, I see “bug fixes” listed after what’s new on each update. But it seems they make more bugs than they fix. So sick of the app, I’d rather use my mobile browser. At least that doesn’t have -as many- bugs.
T-Mobile App 1/5
By Montez da great
My app isn’t working properly. When I download it and bug my credentials in, it just continue to idle. I have sat there for an hour and the app didn’t chance at all. I am deleting this app and I hope the developers get the kinks out.
Excellent customer service at T Mobile store 5/5
By Roy Knight
Cannot say enough about the excellent service provided to me by Ken and Joseph at the 4636 East Colonial store this past week in Orlando. They both were terrific examples of perfect representatives for T Mobile. They were friendly yet professional, patient but efficient, helpful but not pushy. Plus they both made me feel as if they cared about my business and then proved it by setting up my military discount, processing my phone rebate, setting up all 3 phones and even setting up the new Iphone when the Apple rep who sold it to me at the Apple store was unable to!! All with a smile! I have met with or spoke to numerous representatives of ATT, Cricket, Sprint, andMobile One during this process of selecting a new cell provider, and None would have prompted me to take this time to recognize their efforts. Please thank Joseph and Ken for me and take notice of these two valuable employees of T Mobile. Thanks guys. A very happy and satisfied customer. Roy Knight
T-mobile App 5/5
The T-mobile App is very convenience and easy to use. I could check my bill, scheduled a call back, upgrade my phone and so much more
Best phone provider!!! 5/5
Costumer Service 5/5
We went to T-mobile Store from Semoran blvd with Lee Vista and Herminia “ Sale Associate” she did an Great Customer Service to Us , Thanks For all.
New App terrible 1/5
Not sure how you can even release this new app it’s the worst app I’ve ever experienced
Great service 5/5
The price need to be less
Nothing’s better than T-mobile
iPhone 7 5/5
I have been with T-Mobile for 10+ plus years which I will never go to another carrier. I like the fact how I am treated with respect when I go inside a store. Customer service is very helpful as well. Thank you T-Mobile for all you have done and continue too do so.
I would like to talk to a representative and I cannot find your number 1/5
I would like to talk with a representative but I cannot find a telephone number
I love it!!! 5/5
Been with them for 5 years and I love the reps and services they provide.
By Rather Use Android's
This use to be a great APP, bot since they upgraded it to “Touch ID” it is garbage. It doesn’t work with my Apple iPad or Galaxy cell phone. Don’t bother with this APP, it’s a waste of time and energy.