Getting worse 1/5
I cannot manage multiple devices from this app but need to use website to manage features and add-one. Eg, Clicking on a phone brings iwatch
Excellent application 5/5
Joel Lopez 5/5
Grea service with great professionals
Not made for iPad 1/5
This App is made for the iPhone, not the iPad. : (
This T-Mobile is the best just get it and any problems they’ll walk you thru it at all times it’s amazing literally
Great customer service! 5/5
Placed a tech call through the app with Dan the Man(1240257) @TMobile because my SyncUP device wasn’t working properly. Dan was awesome! He professionally walked me through several steps to identify the issue and then sent me a replacement (free of charge) SIM card as a backup just in case the issue crops up again. After years of poor customer service at other I Highly recommend T-Mobile and it’s app!
Mrs Garcia 5/5
By 16 yrs loyal
Been with T-Mobile for 16 years not planning to change either!
Great service. Cluttered App. 2/5
The service is great, but I'd have to say the app is all over the place. I think they should work on simplifying it, if what they want is more people using this app. Currently it is a cluttered laggy mess, too many tabs for unnecessary info & the important stuff is behind 2 or 3 tabs
Good work TM 5/5
Excellent service at the store, and specifically, the process was easy and quick. TM exceeded my expectations
Charged extra bill 2/5
They charged me extra bill no Twain’s
Love this app 5/5
The best service and app around!
Would like a better price on this tough times
Love T-Mobile 5/5
I couldn’t be happier with my T-Mobile plan and coverage.. I have been a customer since early 2006 and I’m planning on continuing with them for as long as I can.. Thank you T-Mobile for being very reliable and fair with the plans..
Can’t download 1/5
I hate T-Mobile wish I had stay with sprint
De osmani 5/5
By mst Silva
is the best of all companies
The best service reasonable and reliable 5/5
T-Mobile is the best
Great Work 5/5
Y’all been very good when I started getting my phone there so I very happy!!
Great service 5/5
Shameless from Lakewood was great customer service
App literally does not start 1/5
It’s been months now and I still cannot access the app, after restarting my phone, deleting and reinstalling the app it still does not open. There’s no reason why we pay the money we do each month and their app still refuses to work.
Monthly bill increase. Why 3/5
Why did my bill increase by $100
Great Costumer Service Skills 5/5
During these times through our crisis and dealing with Covid 19 T-Mobile has proved themselves over and over again to understand my personal needs. I appreciate everything T-Mobile has done to make sure I was taken care of. Thanks T-Mobile, seven years with you has been great and the representatives that has help me has excellent costumer service skills. So for that I give you 5 stars *****
Good app 5/5
The app is good and user friendly
Not able to change permissions for a line 1/5
By Dagar Katyal
We have been trying to change permission for a family line for 2 months. Even after contacting support we are unable to resolve.
By Kamyk Zielony
Working with T mobile is very easy and simple.
T-Mobile store in Buda Texas 5/5
From the manager Kelly to the employees they are awesome they try to work with whatever problem that you would walk in with highly knowledgeable with the service and devises that T-Mobile has to offer I’m most definitely going to stay for a lifetime as long as there good to me most
Happy guy! 5/5
You can find it all here!
Mal servicio 1/5
Yo compré un galaxy s20 plus me resultó defectuoso de fábrica y les hablé si ellos me ayudaban o que podía hacer ,ellos dijeron que no me preocupara que me darían uno nuevo ,llevo tres meses y me dieron uno usado y a hora dicen que me tengo que quedar con él y pagarlo como nuevo
I like it 5/5
Don’t work 1/5
I’m a subscriber with T-Mobile and have downloaded the app for a month but not once have it worked it keeps saying “sorry we are not ready for you yet......”. Disappointed with such large company having a app that doesn’t work.
Excellent customer service 5/5
T- Mobil has been the best with there understanding of my situation and has given me the opportunity to keep my service uninterrupted. Raymon id#(72479)from customer service walked me through the process of payment arrangement and getting my T-mobile app fixed for a convenient way to pay my bill, and for being there to help me and my family get through this hard time I will highly recommend you to all my friends and family thank you!!!
The customer service people’s are awesome
An app that does nothing 1/5
I like my T-Mobile service but this app is useless. Account info turns up blank. Sends me to a web browser to refill my plan. Better to just use a desktop and manage it that way. Not sure how a communications company of T-Mobile’s size and stature can have such a lousy app, but there you are.
I love T-Mobile I been with T-Mobile for long time. I am very happy. Thank you. Keeps the way don’t change. I love T-Mobile
Siempre con un buen servicio 5/5
Hace 5 años que usó T-mobile y me encanta
Love T-Mobile 5/5
Always willing to take care of the customers
Good Company bad app 1/5
By no nickname stupid Apple
T mobile have an amazing services I really recommend free Netflix, free service for travel good signal fast internet.
but the worst app
Excellent knowledge of services 5/5
After visiting different carriers & checking reviews online, I’ve got the exact same service that I had read from satisfied customers regarding customer care.
Thanks very much for offering crystal-clear information.
Top cell phone provider 5/5
The best cellular provider for middle class Americans high quality products and professionals services a new giant in the market place
Slow navigation 2/5
Too slow performance even re-starting the app, I don’t know what’s the problem I but I see some times freezes.
By KoolKid 56
Horrible app does not work for my iPhone have to always delete app and log in through web browser
This app no working propely
App will open browser for everything 1/5
There is no point of getting this app.
When i try to interact with it, it will just open the browser and you have to continue from there. Pointless.
Limited service 4/5
We like T-Mobile but have limited service in our home area and also in my work area.
We live in Luray, VA and I work in Lake Ridge, VA ( Woodbridge). Of course, it would be nice to have better service in these areas and we look forward to that in the future.
T-Mobil has incredible customer service and great, reliable, fast coverage
Worthless Zapp 2/5
Most of the links you tap to get anything done take you to the same page that doesn’t have anything useful on it. Pretty much worthless app.
By 1982 deertay
Poor signal 3/5
Poor service bad connectivity
Local sales rep was excellent, too 5/5
By Greenie mama 65
I had been with ATT since it was Cingular(over 18 years). Bought a new iPhone from them. It didn't work after two days. They instructed me to bring it to the store, but store said I had to use return label. Glad I sent registered mail. After calling every week about my bill not being updated to show credit and at least 4 months of going back and forth where they would credit my account and it would show up on the next bill, I made the decision to come to T-Mobile. I’m so happy I moved here. I cant thank Alondra enough (the sales rep) for her patience and for being so knowledgeable about the products and how they operate. The reception on my phone is terrific and i love all the features. The app is a great convenience too. Took only a few minutes to get it all set up.
Thank all of you at T-Mobile , retail and cooperate . I have spoken to T- mobile associates here in the last couple of days and have been very very please with there understanding of my situation . Although we are all in this “situation ” !! T mobile has made me feel like ,an individual ,rather than just a customer . I thank you from the bottom of my heart for your understanding threw these uncharted Territories . As I am a single father of a beautiful 11 year old girl , it’s at times a struggle . I wouldn’t want her not to be able to do her school work . Thank you all once again for your kindness and your understanding .