5 star is not enough 5/5
You’re the best , thanks for your service
Never available 1/5
By Arce, Esq.
When I sign-in, it always tells me that “something’s wrong” and that it’s “not available”. Why does this app even exist? It doesn’t do anything! It just redirects me to the website to log-in through there. 🤦🏻♂️
It’s always something 1/5
I PAY EXTRA FOR FAMILY ALLOWANCES AND MOST TIMES I TRY TO USE IT THE APP ALWAYS SAY COULDN’T COMPLETE REQUEST. IT NEEDS TO BE FIXED
Love hate 3/5
I do enjoy my service, unfortunately, only 3 stars since my t-mobile app doesn’t flow very smooth between interactions...could be me but, it’s just not fluid or quick enough
Awesome App 5/5
By Nathaniel. S
I’m new to T-Mobile. This App is very easy to use and has everything I’ve needed to deal with transferring to T-Mobile and using T-Mobile. Very happy.
Good app, great company, amazing costumer service 5/5
By matthew bartek
I don’t usually write app reviews, but I have a lot of brand loyalty to T-Mobile. I switched from AT&T about six years ago and have gotten a number of friends and family to switch to T-Mobile as well. I couldn’t be happier. I find that the service in their reception is as good or better, and their customer service is fantastic. I average about 20 to 35 seconds being on the phone with a human being who is trained and able to make changes to my account when I called their customer service line.
When the best gets better. It’s fine. 5/5
By Shrew of Amherst
Pleased. Needing to upgrade devices. Needing advice. I know where to go
I love all you do
Love it 5/5
Sean Rocks T-Mobile 5/5
Great customer service. Sean did a great job switching me to T-Mobile. Looking forward to years of great service.
App doesn’t work for me 1/5
I wish I could I experience this app. Unfortunately it hasn’t loaded up for me since I’ve had T-Mobile. When I call customer care, they say they are working on system issues but it works for everyone else on my plan and people around me so it’s very disappointing.
Service coverage 4/5
I like T-Mobile’s plans and rates, but service in my area is a little sketchy. :( I have a signal booster but its range isn’t very far.
T Mobile 5/5
By yait navarro
Me encanta todo el servicio en general tuve una situación y tuve que ir a la tienda de Rexville y gracias a Dios nos atendió una joven llamada Silma Cabrera omg que customer serviré pero del alma dando el 150% o más muy atenta,simpática,etc,etc nos pudo aclarar todo al detalle y sobraré todo bien preparada para cada pregunta nuestra. MÁS PERSONAS COMO ELLA EM LOS MOSTRADORES POR FAVOR ya había ido tres veces a la tienda y no podían ayudarme y ella votó la bola 👍🙏🏻👌es una empleada muy valiosa para su compañía. Gracias SILMA CABRERA
By Baba Akande
Quick customer response. Problem solved right away
Very poor signal 2/5
I work at Naval Station Jacksonville, Florida, getting awful reception on base. My friends use Verizon and Sprint, claiming reception is great. Planning to switch carrier in a month or 2 if somethings not done about it :-(
Does not work 1/5
By chells star
I have an iPhone 8 and the app is never working.
can’t see anything in app when using wifi 1/5
My t-mobile app cannot access any account information when connected using wifi
Excellent Service and Offering 5/5
We received excellent service at the West Miami store. We were attended by Yosmar who is very knowledgeable and helped us much to make the right decisions. He was very efficient and we left the store with our new phones fully working. The other members of the TMobile team at that store also were very helpful and assisted us and other customers with great customer service skills. Highly recommend them.
Quality department missing 1/5
For sure this departament missing on T-Mobile
You can loose time trying to explain issue to them they will do 5A and then dump you passing you as you are dump for the gb that you will need . The call are register well they better Hear them well I was disappoint I can’t tell now I’m struggling useing maps can gb gone
❤️❤️❤️ T-Mobile ❤️❤️❤️❤️ 5/5
By the bird93
Don’t know where to begin saved $125 a month after moving from AT&T and the call quality is even better here and T-Mobile Tuesdays the best thing EVER!!!!!! All the deals and freebies absolutely incredible don’t know why I waited so long to move oh yes I do crazy AT&T contract. Love me some T-Mobile baby!!!!!!!!!
Love it 5/5
Berna long time loyal customer love the app and the reps are really nice never have an issue unsolved thank you t mobile
By Abu Ezzat
The signal is poor at some area like my new home and at the airports
Best data provider 5/5
Simply the best!
They’re my friendly folks for over 14 years.
No hiccups so far.
Looking forward towards next 14 years.
Salah kakos 5/5
By salah kakos
Customer for years 5/5
By mariposalokita (eagerbrian15)
Im in love with T-mobile! I have lot of data lot of data
I love t mobile best price ❤️❤️❤️❤️❤️❤️❤️ 5/5
By resl madrid
Thank you T-Mobile
Respect the preferences 1/5
By FPC Craig
If I have disabled applications asking for feedback, then don’t ask me for feedback, you grasping simpletons.
1 give 1 star for the apps. 1/5
It never work, just stuck on the white screen while im trying to access to my account. I’m talking about the apps. But their customer service is good!
Lies when you submit a bill payment 1/5
I had a payment arregement at the time i wanted to pay it, it had the option to pay it but when u submit it it charged me my new bill too. It did not asked if i wanted the whole bill submited. I seen many people having this issue
I like it but 4/5
This app is very convenient and very friendly, but in my opinion they should let the authorized users of a family plan, be able to make changes and view the bill on details as the head holder of the plan.
T-Mobile is a rock star 5/5
Love t mobile
Unusable app! 5/5
By Fix Zoon
Five star review readers be aware that this app has not worked properly for years. Read 1 star reviews first and you’ll understand.
Lafayette, La 5/5
By Jeanne de Jeanerette
JP and Shanisha proved that T-Mobile has the best customer service known to woman!
Very Happy 5/5
Excellent help from all CS Reps, esp Catalina in Salem, OR yesterday. I only hope TMobile can keep its unique charm if merging w Sprint
Why is it that I cannot connect to my account on my chrome book app and I can on my phone app.
Great lol 5/5
Switching to T-Mobile 4/5
By Gets it in
I’ve been with T-Mobile for a little over a year & I’m loving the service & the free giveaways they with T-Mobile Tuesday, I just wish the cost of their service was a little cheaper
After logging in app is blank 1/5
The app is basically blank after logging in. Just a white screen with a few things I can tap on, then after tapping it transitions to a blank white screen.
By Don't even try it.
Verizon is the best!
Fix app 1/5
My app isn’t working
How to logout and login with different id 3/5
How to logout and login with different id? It’s struck in between and not allow to logout! Frustrating...
My T mobile account 5/5
This app has never worked on my phone. 1/5
I have an iPhone 8, it’s not even 1 year old, I bought the phone from T-Mobile when I became a customer, came home and the app has always said: “technical difficulties come back later”. I’ve re-downloaded the app numerous times, updated the app, restarted my phone, reset my phone and NOTHING. This is seriously frustrating.
Landscape for iPad? 1/5
Yeah, extremely difficult to chat when only available in landscape. Seriously, I have a Smart Keyboard attached and can’t use it?? Ridiculous, T-Mobile!!!
Useless app 1/5
I switch to T-mobile 2 weeks ago. It has been the worst experience I ever had with a wireless provider. Then I install this app which has no functionality. It shows me inaccurate information. For example when I switched Tmobile made a mistake and gave 6 lines. I called to complain, they fix the problem. The app a week later still shows all 6 lines
Perfect service 5/5
By i>3 tmobile
I love T-Mobile
I love T-Mobile especially there t-mobile Tuesday
Usually works, but it messed up bad 3/5
I’ve NEVER had an issue with this app before today, but I’ve had one bad enough to warn people.
I was trying to set up a payment arrangement for my bill, like I’ve done a million times before. I thought I was approving the payment arrangement. Instead, I had somehow paid my entire bill (never mind that I was setting up the payment arrangement).
That is a major mess up in an app where I have never had problems. Now my account will be overdrafted long enough to incur a fee, and my service may get cut off before I can set up the arrangement I was trying to get in the first place. When I called to get it fixed, I was informed that no refund could be issued until I’d already overdrafted and would take 24 hours to process, and that they’d cover the restore fees. If this app worked properly, I would not have to worry about any restorative fees in the first place. Q
Like service but not signal 4/5