Worthless update 1/5
By Nine Times Six
Newest update made my app freeze up
The best 5/5
Been with T-Mobile for over 3 years won’t go any where else T-Mobile is the best !!
From good app to junk app! 1/5
By Jamming Ruri
Wow the app used to be simple and easy to see data and now it’s just full of junk and I cannot find what I want to do.
So much better than AT&T 5/5
By SEO Specialist
So glad I left.
iPhone experts 1/5
By JMB USA
Worst update ever... how much you paid guys for this bad work ????
This new version is... wt...smh. 1/5
What did you do?! This new version makes absolutely no sense and completely useless compared to what I had last week. Is it a prank? All of the usage data is compiled in one allotment. None of the phone numbers show up. A lot of the lines have the same name! What is this garbage? It’s nice to get rid of the Pepto biz mall overdose look that the previous version had but this is ... I have to use my computer basically to do what I used to be able to do on the phone. Fix this, and maybe get to work on security patches for flagships that aren’t three months old. Thank you. (Eg: Samsung S9+ on a Feb patch... it’s may Tmo)
App needs a lot of work 2/5
I’m a new T-Mobile customer and used to handle everything from my app/phone. The new update is visually nicer, but none of the info loads properly. Needs a lot of work to compete with ATT and Verizon.
New App version 1/5
Seriously? What is going on with you guys. It was so easy to navigate the app and you guys just changed? I am extremely unhappy with the new app. I have to go through a lot of of windows to get to a detailed information. Apps are meant to facilitate our lives. If I want to go through the hassle I would go on the website.
Bring back the old app! 2/5
Not liking the new “streamlined” app at all. The previous version was so much prettier and user friendly. This update is definitely a step backwards.
Mi me gustó 1/5
La aplicación es muy confusa,no sale el balance de tu equipo
Pioneer of this network, no complaints
Love me some t-mobile....
Gorgeous app, about time! 5/5
It’s about time that T-Mobile got into the 21st century. Great app, super clean design and super fast. Thank you T-Mobile!
Update not working right 1/5
I appreciate you trying to re-design the app, but the focus should be functionality first.
The new version is not working for me at all. I have not seen a functional page yet, just a circle forever. Dudes, come on.
New app update is awful 1/5
By Pita X
App Layout is confusing. Not sure what to click on. Bill should be able view in PDF. And more easier to view. Cannot access anything on it. It’s pretty much useless
No longer works at all. 1/5
Nice idea updating the app. But now cannot login (never gives me an option) and all I see is a screen of options you cannot click on.
Lost functionality 1/5
Where are account configuration options in the new dumbed down app? Buying international data upgrades while roaming? Apparently you don’t want to sell that.
Can’t log in on my iPhone S6. It scans my thumb print, but still asks me for password. Once I enter it, I just get a load time circle.
The last version of this app. Was better!
05/23/2018 04:30 am EDT: v4.0.0 inoperable 1/5
Wednesday, May 23rd, 2018, 4:30 am Eastern Time: V4.0.0 keeps asking for my password. Recognizes my name but keeps asking for password. No longer face recognition on my iPhone X. I kept entering password and request times out over and over again. Says extremely high demand or Cannot GET /undefined in microscopic small letters. At 4:30 am? Not the first time that app and website are completely knocked offline at 4 am Eastern Time on a working day. At 5 am things got worse: Bad Gateway is all I saw. No sign of any recognizable website. Even my hotspot wouldn’t work at this hour. At 5:10 the myt-mobile.com website came up but the app is dead. Early risers, you’re out of luck!
Did you listen? 1/5
"You spoke. We listened."
Doesn't really seem like it. The app just feels like multiple tabs of T-Mobile ads now. The only thing that's better is that it doesn't force you to turn off your WiFi while logging in. Generally though, the interface is very poor. Screen space is not well utilized at all.
New update is trash 1/5
Wow. Now I cannot pay my bill on the app because it says there’s too much “traffic”. Never happened until this new update and UI change....also cannot even check how much data I have left. How about keep the Wi-Fi feature but bring back old UI?
It’s pretty but functionally useless 1/5
The updated t-mobile app Is visually appealing, but functionally worthless. The problems began when it misidentified which account I am using-I am the primary account holder but it recognized my phone as another phone on my family account, and refused to allow me to view or make changes to my account. The app update notes state that T-Mobile is listening, so if that is truly the case, please fix this app and make it more like the old app-which was actually very useful if a little dull in the style department. At this point in time the app is completely worthless and I might as well use the website.
BIG Step Back 1/5
OMG! Horrible first load after update to v4. Slow/incomplete page loads. Selections from home tab bring you to blank page (e.g. change autopay settings results in blank page. Feels like a slow web browser rather than a native app on iOS. I feel like I stepped into a time machine and went back to when we only had web apps. This is not MY T-Mobile app; maybe it’s an Android lover’s dream. I am new to T-Mobile (<2mo.), and thought the prior app version was fantastic. Please bring back the prior version.
Doesn’t support business accounts 1/5
Just confirmed from T-Mobile rep .. the new app doesn’t support business accounts. Do NOT upgrade if you like checking your usage on the app.
Log in 5/5
Thanks for updating the log-in process on WiFi
Nice design to the app 5/5
By Kenny Mo 89
But it needs a dark mode and it’ll be complete. And fully functional at night. And then this app will be better then Verizon or sprint.
New App 1/5
The new application is horrible. I didn’t see anything wrong with the old one.
Latest version is DOA 1/5
Logging into my account is easier now. Everything else no longer works. Try again, T-Mobile!
New app rocks!!! 5/5
Loving the clean look and feel of the new app.
Old app was better 1/5
By Matt Loves Apps
Old app was better. Only good thing about the new app is the bottom navigation. Needs major improvements
4.0 doesn’t work 1/5
I decided to update because of the “feature” to now log in to your account over wifi. Now the app doesn’t work at all. Only option available is to call 611. Hope a fix is coming soon. Also on prepaid if that matters.
So I never really minded the old app. It wasn’t pretty but it was very functional. The new redesign is unfortunately a step in the wrong direction. I am all for companies changing up their apps but this is just awful. Not intuitive and too many steps to do anything. I used to be able to see all my device types (multiple phones, watches etc). Now I only see the device that I am using at the time. Maybe it’s somewhere but like I said very difficult to navigate.
Please bring back old app (I know wishful thinking). Going to go back to using mobile web until this improves.
Much Better!!! 5/5
Rivals Verizon’s app now! Love it!!!
Well Formatted 5/5
The app looks really good now! It’s really clean and easy to use!
It's just a crappy web wrapper 1/5
I'm not impressed. You could have done better, it's just some crappy web wrapper with slow load times. 🙄
Web wrap 2/5
It’s basically functional. It’s pretty much just a wrap of the My T-Mobile website. And the website really works better.
Improved new design? 3/5
Ok so I enjoy the esthetic of the new app design and the tabs at the bottom for navigating. Unfortunately the main page I’m greeted with is essentially worthless. I enjoyed having an overview of my bill usage etc right on the main page. Another feature that has seemingly been removed is the ability to view your actual call and messaging info - ok it tells me how many minutes have been used and how many texts have been sent but I have to ask, who the heck cares? I don’t care how many minutes or texts have been used/sent. Being able to look back at who called when I’m usage history was useful. My biggest gripe however was mention first. I don’t care about T-Mobile Tuesday nonsense and with your plan you get more, I know what I get with my plan thank you. I want to pop into the app and be greeted with a snapshot of my account info such as bill, data usage to date etc.
By Mortal OS
Don’t get me wrong I like this new look but don’t like how I can see how much I owe. Like the amount of all my products that I still need to pay.
T-Mobile app 1/5
T-Mobile is great however this app is pointless every time I turn around to do this or that it redirects me to a webpage to login to in order to complete whatever it is I need to do... 👎🏼👎🏼👎🏼 why have the app at all. I’ve had several other carriers where everything is accessible right in the app! Hope they fix it! Until then ✌️ I’ll just go to my web browser instead! Gaaaaaaay
100% Satisfied 5/5
By 1776 Patriot
One of the greatest, reliable networks who support the military personnel of this great nation. Without a doubt this company will retain my business.
Great service always on point!!!
DO NOT DOWNLOAD APP 1/5
By 1-2-3-4 here we go
App crashes a lot, you can’t use it on WiFi. Every time you try and log in through your web browser on your phone it automatically wants you to sign in through the non working app. Waste of space and time. Please stick to the desktop and save your phones memory for another worthy app.
Been a long time coming! 5/5
So far... so good. Thank you for offering this affordable plan. Listened to good music all the way home today. Priceless!!!!
T-Mobile is amazing 5/5
T-Mobile app does what it suppose to do, gives you everything you want..... also have always been a huge fan of T-Mobile customer service, connection has been spotty, but they’ve fixed that, and now they help military members!!!! It’s amazing
Another satisfied customer 5/5
It’s dope easy to get not like Verizon
T-mobile is great 5/5
I left AT&T because of extreme unneeded costs and poor customer service. They didn’t care about me. I tried Sprint but the service stunk and I couldn’t get on internet when on the phone (weird).
T-Mobile has good price, good service and good app/support. Love free go go WiFi when I fly. Can’t wait for 5G.
Back at T-Mobile....couldn’t be happier 5/5
I was a longtime customer at T-Mobile since they arrived in US market in 2000. In 2010, I was forced to leave due to corporation having a deal with AT&T. They were fine- not great. I also have spent a few years at Verizon, and came back to T-mobile 3 days ago. Despite what is reported, Verizon is the hands down worst coverage and most expensive for being the worst; AT&T had the worst customer service, but slightly better coverage than Verizon. T-mobile has better coverage and customer service than either of these “leaders”...by miles...and miles. They are also the most cost-effective. The apps are now catching up and surpassing those from either of their wireless competitors. Will likely not leave again if I can avoid it- but if I have to- even that is easy w/o contract. WINNING....
Worst App Ever 1/5
The app is never working. There is ALWAYS an issue
Good company 3/5
Good service, love Binge On, Music freedom, and lots of hotspot; however, wish the plans were more affordable. Due to high cost not sure how long I will be able to stay with Tmobile :(