I’ve been w. tmobile 3years happily the only phone company that lets me pay when I get my paycheck everyone in my family & all my from have and love tmobile.
No prepaid support 1/5
Will not support my prepaid account. Tells me they’re working on my account experience but won’t let me log in.
Awesome company! 4/5
I only wish Apple had the same customer service skills and knowledge of their products as T-Mobile does.
Been with them 8 days.. 10 phone calls.. 2 escalation tickets.. 5 temporary passwords sent to me and still can’t get on the app.. nobody seems to know what they are doing.. wish I could give it 0 stars.. only error messages so far..
Best Service for Military 5/5
Great price, great service, even have data and text overseas without paying extra!
Luis Pérez Carril 5/5
I recent join T Mobile from AT&T and Claro
At this moment I am very confortable with the service. We hope the service I have continue well.
Loving T-mobile 5/5
I am very impressed with t-Mobile I just recently switched from AT&T
Great Customer Service
Most for your Money 5/5
By Rob A...
Great customer service! I love Tuesdays. = )
The application is not working for me 2/5
By Kris Zyon
The App is not working well for me. I can’t refill and I can’t find the options to do anything.
Great App. Needs Apple Pay 4/5
No real complaints just wish it accepted Apple Pay for payments.
By el vago .01
Creo que la app al pasar el tiempo va mejorando y tiene opciones que ayuda, la recomiendo tenerla en tu celular 👍🏽
Best for service and the money! 5/5
Using T-mobile for more than 5 years ! Hassle free service and support!
Great Carrier 5/5
I fully recommend that people switch to T-Mobile. It is so far the best. Amazing plans and most especially to people 55+.
Can’t login the app 1/5
Saying “We are not ready for your account type.”
Longtime customer 4/5
T-Mobile is not the best, but they keep trying to be the best. Reception for phone and LTE speed at the normal city building environment are not the best. You can’t talk perfectly in the elevator. But still works, plan price is one of the cheapest, most friendly for anyone who travel internationally, free text, data speed at 2G and most importantly is the Wi-Fi calling feature. I have been with T-Mobile over 10 years consecutively. Don’t expect data during the Lakers game when it’s full inside the Stadium.
T-Mobile please at more towers, you can add it on top of the office building, indoor and outdoor malls.
I love T-mobile but at times I get random fees & my next bill is always posted 2weeks in advance so it throws me off but overall I’ve been with the company going on 4yrs
App Doesn’t Work 1/5
When I originally signed up for my prepaid 5 G data pass, I was able to enter my payment info online. Now, the app won’t allow me to do that (or anything else) to renew. It instructs me to call in. Then, I have to give my credit card info to a person. That is not a secure way of doing business.
Bug needs to b fixed 2/5
For months i haven’t been able to check bill or shop from app
T móvil 5/5
Excelente servicio .. muy profesional y el personal altamente capacitado para resolver dudas y problemas
five star 5/5
I have had the best customer service with this company.
I have some problems 2/5
Sometimes my phone won’t call anybody or send messages. I have to turn my phone off and on a couple of times for it to work😥
The app 5/5
The t-mobile app works great 😄 you just have to have a plan that is not pre paid.
Great service! 5/5
I switched to T-Mobile from another carrier a couple years ago and have had wonderful customer service on-lone, on the app and in person! I travel and have always had great coverage in Europe as well as Canada. Best service I have experienced this far! Kudos and thanks for supporting me in my quest to communicate effectively with friends the world over!
Me siento muy satisfecha con los servicios recibidos y los empleados.
Customer service 5/5
Absolute best customer service I’ve ever had!!!! So happy you got rid of the automated and connect us with real people!!!!
Magenta Lover!! 5/5
By Ms O'Day
Magenta!!!! I love T-Mobile for many reasons (coverage/discounts on other products) but the Military Rate - well, it is AMAZING! Thank you TMobile for making life easier!!!
Downhill fast 1/5
Each time I open the app, I have to enter my password, get an error message that takes me to another screen to enter my number, then another screen to enter my password again, then an error message, then when I hit the “retry” button that pops up, I’m taken to my account screen. I’ve deleted the app and reloaded to no avail. No Touch ID is offered. I’m paying a total of $45 a month in erroneous fees such as $5 mo for an iPhone 6S I don’t own and never have, a data line o cancelled 4 times over 3 months that won’t go away, and just discovered that I’m being charged for a BOGO phone deal last summer, for both phones. They’re going downhill fast.
Loyal Customer 5/5
I prefer T-mobile for my family , over any other carrier!!!😍😍😍😍😍🧘🏽♀️🕌🙏🏽🧩💪🏽💜💙💚💖💕💗💞✍🏽
Simply the best 5/5
By Aikz Nuelz
T-Mobile is simply the best. Best customer care service(which is so important to customers). I love T-Mobile, the best thing since corn bread.
I’m now costume 5/5
By hasssan p
It’s so good for me now.
I love T Mobile 5/5
Very great company... offers great features!! Find out for yourself!
The Valley 4/5
I live in Granada hills Ca. Never more than 2 bars, west side Los Angeles 3-4 bars.
Poor connections in Houston Texas area. 4/5
One or 2 bars in around Houston
App not working 1/5
By Carolina m1
I can't see shop, Bill, etc. Since day one. Is very annoying that you try to see the app and is not working properly.
T-Mobil Service 5/5
T-Mobil is the best... PERIOD!!
Easy to chat 5/5
Love the chat feature! It’s like texting a customer service rep!
The best 5/5
The best 👍
By Some biacklady
My signal on my phone is not too good anymore
Not working 1/5
Bill tab is always blank.
Reinstall and power cycle the phone still not working.
Chat option 1/5
By Ali Inam
The chat option doesn’t work for iOS devices
Great team ! 5/5
By Midori wilson
It’s been already 11 years with Tmobile I can describe how much I appreciate this company is been more than great with everything, from customer service to roaming or getting anything fix right at the moment, one time I was in Japan I got low signal while using my gps, so I called and I got the problem solve right away!
Thank you Tmobile
For team of Experts 5/5
Every call is always good, love you guys and keep up good work.
By evets snika
We are off to a slow start. Got our new phones and service and the next few days service was on an off due to a tower being worked on. Got service now, so I hope they have fixed it. Other than that, no problems except my first bill does not reflect a credit for my 2 free phones.
Was not informed properly 4/5
I did not know I could call Jamaica on my phone because I always use a calling card and my cousin use my phone and make a call and make my next month bill higher so I call and put a block on it 😢 the price should have being WAIVERED no tell me or give me a option either I could call or block international calls
19 year client very Happy 5/5
I have been with T-Mobile for 19 years now and I have to say not once have I been disappointed. Costumer service is amazing if I ever do have an issue with a line or service they always find a solution. I highly recommend them. Service and in expensive. You can’t beat that!
I don’t understand why do I have to answer my 2 secret questions every time I open the app??? Just add Face ID authentication or something.
Coverage areas 4/5
The experience was great, the coverage not so much.
Have no service daily and often