Tmobile 5/5
By FOXXYTFRMDABAY
Im very proud of the new service plan with t-mobile
Notifications are dumb 1/5
By LuckyWolfie777
This company cares more about wanting to send you unnecessary notifications than it does blocking calls. What person in their right mind wants to be bothered each and every time a call was blocked? Roll this app back several updates back BEFORE you changed things for the worse!
Can’t view detailed billing 1/5
By Nateela Davis
App is horrible. Unable to view the detailed billing for almost a year. No matter what, it never opens up and we get error messages of “Sorry something went wrong. We weren’t able to order Bess your request at this time. Please try again later”. Imagine how tired I am of this miss. Don’t tell me it’s internet connection because that has nothing do with it. It seems shady if you ask me.
Messaging app not working 4/5
By bep6744
Even after I reset cache and uninstall and reinstall, the T-Mobile’s small messaging app inside iMessage is still not working. Every time when a rep sends me a link to verify my account, I clicked it to open and because the app is corrupted, I am unable to get it open.
Nevertheless, T-Mobile is a great carrier for my 7 lines!
Poor!! 1/5
By solo6001
Doesnt let me sign up.
Worthless app 1/5
By QJ4IA
App never works… never gets fixed
TERRIBLE! 1/5
By Minneapolis1972
I was a faithful Sprint customer for 15 years before the merge. When I heard about the merge I figured I’d give it a shot. What a HUGE disappointment. I live in the Twin Cities, nearly 3.7 million people. I contract with a few of the food delivery apps. EVERY DAY, often more than once a day, I will be driving to a store or to the customer and my phone will show “SOS” meaning no service or searching for service. I NEVER had this issue with Sprint. Yet, all I heard about the merge was “ together, we’ll have an even more powerful network” THIS IS NOT TRUE!!! After 15 years with Sprint and now T Mobile, I’m leaving. The merge made things worse. After talking to T Mobile, getting a new phone, the service is still terrible. They told me there is nothing they could do. I said I’d switch carriers and they unlocked my phone. They didn’t even try ti get me ti stay. So if you’re looking for a cell carrier. Don’t use T Mobile.
Issues 1/5
By Xplizitcc
Who do I speak to about this I'm having nothing but issues with it for the past six months
Don’t work for me 1/5
By mttchewwwwwwwww
Most worst network ever
Nunca funciona 1/5
By Pedrosoto19
Nunca funciona
Easy to use app 5/5
By Zenlooler
I must say this app is easy to use and has a ton of information when it comes to managing your T-Mobile account. On a sidenote, the company is solid with its technical support. You call or chat and get real time responses and they solve your issues. Not only do I love using the app. I’m glad that I am using T-Mobile Internet.
I’d give it zero stars if I could 1/5
By Lisagp84
I’ve never been able to log into my account using the app, which I put on my phone a few years ago. I use the web site instead. I’ve deleted the app and downloaded it again numerous times, and still am unable to log on.
Neither the app and the website work properly 1/5
By LucyBlossom
Y’all need to fix your platforms. I’m not the only one having the issue of “request timeout” when I use the website. And the app doesn’t work. It sends you to the website that doesn’t work. Which means I can’t pay online. I have to go to a store. Please fix it
Non functional app 1/5
By Rxygrl51
Can’t perform any tasks using the app. Loads slowly. Constant error messages.
App is horrendous and constantly has issues 1/5
By Jojoba hi
I have no idea how a company as big as T-mobile has such an awful app - and furthermore, how it has such a high rating. It is constantly glitching. They won’t let you update your payment type, constantly have glitchy bugs, sign me out of the app, and then charge late fees - when their own app won’t even let you pay your bill!! Invest in IT. I’ve had them for over 10 years, but this continues I’m seriously going to consider switching to another provider.
App is impossible to navigate 2/5
By haydenzach
Have been looking for my breakdown of my bill for 40 mins and the app keeps saying they have strings crossed etc
Only concern is the app 4/5
By Celeste1127
I have no complaints regarding phone service, options, customer service, just please fix the mobile app. Make it better. Many times I can’t access my about. And thanks for T-Mobile Tuesdays!
Tmobile = garbage 1/5
By DJRAUDE
This app was found by tmobile at a flea market. In reality, the operation of the application and the tmobile website are pure rubbish, shame on you
Bad 1/5
By Marapupo
I was unable to creat an account
Buggy, inconvenient app 1/5
By Firrian
Constant crashes, issues logging in, when I chat with the virtual assistant, the links it sends either don’t work or take forever to load. Plan details don’t include what countries are actually eligible for anything - it just says X number of countries and then clicking in doesn’t list the countries? And then their country tool doesn’t work because for literally every country it gives an error saying there is either no coverage or enter a country name, which I did.
This app has gotten a whole lot better, however... 3/5
By Hjaldrskadi
I have been a T-Mobile customer for going on 10-years now, and I remember this app going through a plethora of changes, good and bad. This app finally functions well enough where the classic "Looks like we've got our wires crossed" screen doesn't pop-up on every click; however ... What I find a bit annoying (and dare I say suspicious) is the only remaining broken link on the app is the link to 'Make an additional payment' on your device balance. I would love for this to get fixed.
The application not working 1/5
By kooomoh
The application is not working from like month ago they
Returning phone 3/5
By Rrrrrrrdreeeeeeerrrrttttt
The phone was sent at least a week ago give me deadlines don’t change the fact that it’s been sent and I don’t control the mail.
App is FUBAR 1/5
By fugly_mofo
I haven’t been able to see my bill in a few months. Coincidentally, T-Mobile for whatever reason keeps accidentally charging more than my plan calls for. It takes hours upon hours to iron this out with reps from the Philippines who sound like they’re at a bbq. This is a horrible app from a horrible company. I really cannot convey how horrible of a company T-Mobile is. Avoid at all costs!
Very happy with T-Mobile 2/5
By sdahl007
I’m very with T-Mobile lately
🤯 1/5
By romankondratev
Unbearable 🤯
Just open my 8 line business account Azores Tile inc. 5/5
By Azores Tile
I’m just super super happy, what a difference,
Half the bill from Verizon, wow wow.
Better sign and unlimited internet 5G.
Super happy 😀 And NO Contracts for 2 years
Slow unusable app 1/5
By hdjskskksosks
The app has always been slow and unreliable sometimes it works and sometimes you can’t even pay your bill because nothing loads
Bad service. 1/5
By Unsatisfied2many
T-mobile service is horrible. Want to charge you to talk to anyone. Can’t get past the virtual without agreeing to a fee - even without a resolution or knowing the reason for the call.
Never loads for weeks and no sign of fixing the app 1/5
By Wildbiker
Not able to use the app, post sign in it spins forever.
fake app with fake reviews 1/5
By godlessworm
it’s literally not a real app. you log into your account and just get met with a screen that says they’re working on the app. even after the latest “update” from the 19h ago
its been like this for a year at least
T Mobile 3/5
By BapeMaestro
app not letting use it, it keeps saying " Sorry, Something went Wrong " can i please get help ?
Raffy was a huge help 5/5
By DrewO99
Thanks to Raffy on T-Mobile chat support, I was able to get all my questions answered. He helped me with some technical things and made it easy! Thanks Raffy!!
Doesn’t work 1/5
By Kartious7
So bad 🤷🏽♂️
Bad app 1/5
By Hjxhnjgdcb
the app is super slow if you want to see your bill the app won't let you
Scammed 1/5
By 6th man of the year
After 19 months of service I found out my plan was set up incorrectly and I was being over charged since the start of service. The total adds up to $570 dollars and after talking to their customer service representative and the supervisor they told me they would give me $90 back. I was in complete disbelief. In today’s age, where we are at as a civilized society, and what we have just gone through as Americans, I can not accept this at all and I do not understand how they could either. It seemed like an honest mistake by the original guy who set me and my fiancé up which should be an easy fix right? Make this right T-MOBILE. I’ve been on auto-pay since the beginning and the only reason I found this out is because something went wrong with the auto-pay and I called to set it back up after 2 different attempts to fix it on my own. This is just wild, we can make this right and I don’t see a reason why T-MOBILE wouldn’t SMH
App not loading 1/5
By Annna233
For the past 2 months when I try to open the app it says “Sorry were not ready for you yet” and makes me go to the website.
No longer opens 1/5
By unhappy camper73
This app has not worked in the past two to three months. I have to keep entering my sign in information and it continuously loads and processes but never actually opens the app.
Do not use 1/5
By lizzzy1556
Someone has used my information to set up an account with them and I’m getting billed for something I never had. I have contacted them before they are useless
App + customer support 4/5
By Ancient Metalhead
These guy do a heck of a job the app is easy to navigate and understand and when there is an issue customer service is not all that difficult to get on the phone. So you are not forced to waste an hour bleeping and blooping through a million solutions in the app nor are you forced to play 20 questions with a phone tree. Yes there is a phone tree but it’s easy to get a human on the horn and they will call back if they are busy.
Buggy, broken, slow, neglected app 1/5
By Chin_C
Pages won’t load, navigation is slow, functions are unresponsive, interface is buggy, most tools don’t work. This app is completely neglected by T-Mobile and needs to be completely scrapped and reworked. The company pushes you to use the app to make changes to your account but it’s a mess. Also they paid off fake reviewers and bots to spam the Play and App Store with 5 stars reviews to inflate its actual ratings to 4.8/5 stars when in reality it is at best 1-2stars in terms of quality and performance as a standalone app. It’s garbage and they know it, but refuse to fix or improve it. It’s been like this for well over a decade.
Mobile app is not working 1/5
By Le Chat S
It just redirects you to the website
Useless 1/5
By loki525
Won’t recognize the username and password I set up or allow me to reset them.
Can you give 0 stars?? 1/5
By say no to tmobile
App stopped working. I can’t login. I can’t pay my bill. This is the worst app and phone company to have ever encountered. Buyer beware.
El peor servicio 1/5
By Mi nombre 2112
Por nada del mundo abran cuenta en T-Mobile es lo peor tengo casi una semana tratando que me resuelvan un error que hicieron con mis datos y sólo de escalar hablan ya que nada que resuelven y en la tienda solo dicen que el manager nunca está para atender!! Son un asco ofrecen algo y te terminando cobrando saldos que nunca pediste!!
Previous Sprint Customer 1/5
By Nikchicky
Apparently it’s not a good transition because the app would not log me in with my credentials but revert me to Sprint.
Had to delete the app
T-Mobile 5/5
By PatrickEbertz
T-Mobile I am not happy with T-Mobile because I thought you were 24 seven 7 days a week I need you to fix T-Mobile and make it 24 7 days a week so when I have issues I can be able to call T-Mobile at any time of the day please fix your company, and never let this happen ever again you don’t want me to file business practices to the Federal Trade Commission (FTC). The Federal Communications Commission (FCC) takes complaints about wireless for not following business rules please be 24 seven days a week and never let this happen ever again
Once I login my info the page says error 1/5
By RudyMoralesJr.
It’s been doing that since I downloaded the app I can never login after password entered I get the Error
Network Pass is a Scam 1/5
By iZoom7
Tried network pass for a couple months to test T-Mobile out vs. Verizon and T-Mobile crushed Verizon 90% of the time. Once I transferred my number to T-Mobile as a paying customer my speeds are far less and on par or worse than Verizon . Such a scam.
I also had to go to the store after online support failed to transfer my number and left me without a way to call them back. Adding poor customer service to bait & switch makes this the carrier to avoid.
