Customer service 5/5
Loving me new iphone! Thank you jasmin Vargas! Hopefully my daughter can get hers soon.
Good App for GREATEST cell company 5/5
By Coral sea cv43
Eats Verizon and AT&T for breakfast, lunch, and dinner! Performance and price that simply leads the market! If you are paying more for less end it.
Tap a star to Rate 5/5
By Nyein Nyein Naing
Tmobile is the worst 1/5
By fucc tmobile
By far the worst service I have had. Never get any internet service anywhere I am at!
Bad coverage 3/5
Im not happy with my coverage. My phone has no service all through the day. I drive for a living and its frustrating.
The greatest wireless network 5/5
By big mahkdi
T-Mobile meets all my on the go needs reliable dependable service 💯💯💯
App is Excellent - Misleading or Fraudulent International Add-Ons 4/5
This app provides excellent information and control over service features, as well as a well designed live chat. Their chat group is real support, capable of making changes on your account. Well done. Coverage and speed is excellent and keeps improving.
T-Mobile formerly provided excellent international data at fair prices. However they’ve started to enforce hidden limits that make roaming difficult, and they sell upgrades that don’t deliver what’s promised or reasonable. For example, I recently paid $50 for a 15GB international data pass. I used about 6GB of it. When I returned home, I was threatened with service termination because my international usage exceeded my domestic usage. I use mainly WiFi in the US so have very low domestic usage. It seems fraudulent to sell 15GB of data, rigged so that if you actually use that data, your service can be terminated. Other than that, it’s a great company. ;)
I’m so sick of this app 2/5
Every time I try and log onto the app it either crashes or a blank screen pops up within the app. I cannot access anything within the app, so trying to manage my account is pretty much impossible on my phone. This has been going on for over a month. The app complications forces me to call customer service whenever I need something done and they’re not the greatest of help either. It’s a frustrating process all around.
No service. 3/5
No service or bad service in some locations.
Keep it up 5/5
Hope your brings new payments options
By Luís Teixeira
Doesn’t work, doesn’t provide access to my account.
I only have 1 bar of service in my house :(
Great service 5/5
Can’t wait to get my new XS Max
No reception 3/5
Where I live I get really bad reception
Happy About The Switch 5/5
By Emily McKeever
I can honestly say that I’m happy to have service with T-Mobile. My experience has been great thus far. I like that I can travel without worrying about ridiculous fees or additional charges. It was nice to have T-Mobile take over my Netflix charges for me. I had Matt and Matthew (Park North & North Star Mall locations) assist me, and both were very professional while taking care of my cellular needs. I look forward to using my own personal Hotspot; WiFi is a must. NO TAXES are great, too!
App doesn't load data 2/5
No account info is loading in the app... Tried to restart it but still nothing, buggy
Doesn’t work in prepaid 1/5
App is literally blank on every page when you open if you’re using prepaid service
In love 5/5
Love this new cellphone and t mobile
App never works 1/5
Every time I try to use the app it’s broken. Nothing comes up and I can’t navigate anywhere.
Still does not work!! 1/5
App still does not work! Still can’t check my balance. If possible, I’d give it maybe one of the triangles on the first star, smh.
Great service 5/5
Hands down the best Service. I I connect to Wi-Fi much quicker very fast don’t lose any service, no dead spots. And the price is right!
T Moble 5/5
I love the customer service.
Fix your app! 1/5
When I open the App on my iPhone, it lets me login but every page is blank. I could not get any information for my account. I’ve been checking it numerous times in case it was a momentary outage. But no! It just never works now.
It never works 1/5
By Blue Blair
App never works
App is glitchy 3/5
The app is glitchy. It keeps rebooting. Please fix. Still buggy 7-16-19.
Sometimes, I can’t be slow or not work at all.
It has problems 1/5
It does not show me how much I/O it does not show everything it does not show at all all the shows is just a blank screen
I love TMOBILE 5/5
You guys are the best
Great service 5/5
By vic. s
Brandon in Appleton was very helpful
App is useless 2/5
By ilo D
T-mob get 5 stars in customer service and cell/data service but the app is the worst utility app I’ve ever had. On my iphone Xs max amost nothing gets loaded inside the app, can not view accounts, bills, profile... just blank white screen right after at all times after I try to access anything from the home screen.
App gets -1 stars.
Best carrier 5/5
The new team of experts really revamped T-Mobile for the best. I’m happy to call them my mobile company. T-Mobile Tuesday anyone? Lol
I’ve been with T-Mobile for almost 10 years the service is spectacular. Including the customer service. Seems that lately in society customer service is failing at every level and it’s a relief to find a company that takes your situation in. You have a customer for life T-Mobile and thank you.
: Jennifer A. Tolman 5/5
By Jenn Anna
I would recommend T-Mobile to everyone. This phone company is wonderful. I am so honored to have T-Mobile as my cell phone company. The representatives are great with solving any problem you may have with your cell phone or with the account that you may have . I been with T-MOBILE for a while now &, I will continue to stay with them as long as I can . I wouldn't go to any other company. 😊
Eve is the greatest!! 5/5
Just spoke with customer service Miss Eve and she helped we with absolute knowledge of her work and she has the most amazing patience. Great experience!!!!
Every since i switched to T-Mobile I’ve been in love! Keep up the great work!!!
By Mike Kieran 77
Nothing in it works except for log-in. Use browser on computer or call them this just waste of space on phone.
the best 5/5
i love Being part of this team
Works great when it works 4/5
Works great when it’s working. Several times I have not been able to view my bill but when it’s reported it takes around a week to get updated and when it works it is supper convenient and easy to use.
I am not happy with the connectivity. Static on the calls. Missed msgs. Can’t connect to server.
Not working 1/5
This app hasn’t been working like garbage for days. I’ve contacted t mobile support several times and they claim they’re working on fixing the issue. Everything just keeps spinning.
Worst customer service I’ve ever experienced 1/5
I am currently in the process of switching from Sprint to T-Mobile I received an email that my account with t-mobile has been activated but when I tried to type in my email it would not let me log in. I ordered my new phone a couple days ago and should get it in the mail sometime this week I called their customer service line to try to have them help me figure out if my account is activated and what my log in is but they kept asking me the same question (if I have the phone or phone number associated to the account) and I kept repeating myself over and over until I just got so fed up I hung up and basically just said forget it. Then I go on their website to see if I can talk to someone through their online chat option and he was giving me problems and made it seem like he wasn’t even reading what I typed and I had to keep repeating myself over and over again until I finally just gave up again. I thought Sprints customer service is bad T-Mobile is NOT any better T-Mobile is the worst customer service I’ve ever experienced in my life
My T-Mobile experience 5/5
U would recommend T-Mobile to my family and friends. They are reliable and always there. I had some personal issues and had to change my number twice to protect my safety T-Mobile got it done quick and easy. They even waived the fee so that could help me. I’ll never leave T-Mobile they’re the best phone company ever
By wadah alqwari
Love T-Mobile 5/5
Best mobile service in USA!
The best out there 5/5
T-Mobile is the best. Great customer service around. The app is very easy to use
Sales experience at Burbank Ca 5/5
By nice sales rep
Hello my family and I went to the Burbank store - the one in down town Burbank on San Fernando Rd to buy 4 new iPhone XR as well as we needed to change our career from ATT to T mobile. The sales rep “ David “ helped us from A to Z. He was personable , patient with my senior parents and went over all the details . He made our experience pleasant. He knows his job well. Thank you :)
By Amherst Owens
Is like that uncle you have that gives it to you straight but expects you to pay upfront.
No funciona 2/5