Extra nacho cheese? 4/5
Could not find a way to order extra Nacho cheese. Other than that, pretty cool; got a free taco.
Update disappointing. 1/5
By the andy special
🔥Shoutout to the app designers for their hard work in creating a memorable taco bell experience 🔥
The update to the app limits viewing the menu without logging in. All i wanted to do was browse the menu so when i get to the counter i’m not the idiot holding up the line.
Needs an update. 2/5
I’ve tried everything to get the offers to actually apply in the cart. It’s not fun going into the locations and having to negotiate the offer on the app.
Also the orders don’t show up sometimes at the location or it gets routed to an alternate location. It takes about a week to get refunded and you have to pay twice if you want the food, but usually you’re just so frustrated it’s easier to walk across the street and order something else.
The employees want nothing to do with the app and would rather put up a fight than have you save a dollar. Corporate’s solution is to write in To customer support. This is nearly non existent by the way. If customer support is open they will just initiate a refund and just say sorry about the app. They should use their competitors app and learn how it’s supposed to work.
This app was a pioneer and used to work really well. The latest updates installed a really confusing UI and a lot of problems. Keep it simple!
Can’t log in via Facebook 1/5
By jt august
Even though I have previously logged in via Facebook, for some reason it will not let me now. I even tried deleting the app and reinstalling, and it still gives me a login failure. The app offers no form of contact to customer service, so when you have problems like this, you are out of luck.
Terrible And Crazy Ordering 1/5
One word: horrible.
Works. Just a little slow. 😊
App logged me out and I can’t get back in. 1/5
I use Facebook to log in and for some reason overnight it logged me out. Then today, I went to go use it and when I try to log back in, it says there is an issue. And the only way for me to log in was to create a whole new account all over again for the 100’th time with my Facebook info even though Facebook knows I’ve logged in before.
It’s Clunky and it crashes often. I’ve use that few times and has let me down every single time. And even order at the wrong Taco Bell even after I selected the right location.
Charged me 3 times 1/5
I got charged 2 times before it even placed my order..
Your app 1/5
Was deleting things from my cart and deleting credit card number before I could hit submit
Big cumin 5/5
Tried to skip the line, instead I skipped the meal. 1/5
I used to use the app all the time during my college days. Now, it just frustrates me. I placed an order, drove to the restaurant, and was met with only confused looks. Somewhere along the way my order was switched to another location a decent distance away, especially with traffic. I used the app to skip the line, but instead ended up skipping the meal. Since the order was already prepared at the other location, I was still charged for it. In the future I’m just going to skip this app.
Great app 4/5
I just hate logging in every time I go to it.
Couldn’t use my gift cards. 1/5
I tried placing this order numerous times using my two gift cards in my account but it would not work unless I paid with my credit card. Horrible app.
Very slow to respond to taps 3/5
By powerbait DPM
Worked to order my food. But sometimes I had to tap 2-3 times
Wrong order 1/5
By Mean D33
Order would not go thru then when it did it was wrong and over charged me. It gave me option to edit order but instead it cancelled it and charged me twice
App crashes 2/5
App crashes all the time! Mid order will crash. Have to try different methods of payment each time. Just easier to drive though and place order
Fix offers 5/5
I can’t apply any of my Offers to my orders!?
This app is so broken, it states that certain items aren’t there, doesn’t have an actual pick up time and then directs me to a different restaurant in a different city
App is buggy and made me reset out of the app at least a dozen times. Displays the wrong prices and then changed them back at checkout. Whole interface doesn’t respond and needs to be scraped. Bad app.
If I could give zero stars I would. The app won’t let me pay at all. I have tried all payment options but it still won’t let me pay. The app is glitchy and slow either way and is just all around bad. Don’t waste your time with this app.
Not easier than ordering in person 1/5
I just wanted to update that it STILL doesn’t work, despite many efforts.
Every time I attempt an order it just reloads the “how do I want to pick it up” buttons. But prior to this, I had my card entered but it wouldn’t slide so I had to reenter the information each time. When the app first came out I could have my order done in seconds now it’s just impossible
Great App but Log In Problems 2/5
By Not J Cole
This is a great app, but to get the deals or promotions on the app only, you have to log in. The app keeps giving me an error when trying to log in on Facebook. This is an issue that needs to be addressed!
It works now.
Senior discounts 1/5
I see no senior discounts. Also the app has no in store discounts and it appears you can not pay with cash am I missing something? I hope you can explain!
Absolutely hate it 1/5
At first I loved this app.. now I can never get it to work. If it lets me get past picking my store it never lets me pay. Ridiculous. 🙄
App won’t let me sign in to an account after deleting and downloading again 1/5
I deleted and downloaded the app twice and the app will not let me make an account/sign into my pre-existing account
DO NOT USE. THIS IS A WASTE OF TIME 1/5
If you place an order using this app the restaurant still doesn't make your order until you arrive. The restaurant can not give you a refund on orders placed in the app. If you place an order and after waiting 30 minutes for you food you decide to cancel your order THEY WILL NOT REFUND YOUR MONEY. You must either wait for your food or kiss your money goodbye.
Account and Login issues 2/5
Every time I use this app it makes me log in or make a new account and it takes forever to find my account and/or make a new account because I can’t get my old one to work. It has great potential to work nicely and I do like being able to order in advance from my home. Just not yet a 4 star app in my opinion but could be.
Fun App 5/5
Easy for a old guy
Need to fix the app 1/5
By Tobias Adkins
The app is terrible because it is hard to navigate, the order kept getting lost, and the typing you have to do at the end of the order is useless. Almost went to McDonald’s, their app is the best!
Crashed a million times and wouldn’t take any of my payment options, had to end up using Apple Pay
App needs help 1/5
I just spent literally 40 min trying to place my order. Very glitchy!
The app is a little slow.
Employees don’t know about this app 2/5
The couple times I’ve ordered through here the employees are always confused, it’s like they don’t even know Taco Bell has an app even with the flyer behind their heads. Skip the line, more like wait longer in line.
People in the store were clueless 1/5
By Donald Trump USSR
Got there and waited 20 minutes even though the order was ready 20 minutes before I got there.
Wish I could complete an order 1/5
I love the customization options available but whenever I go to pay it doesn’t work. I get either spinning without the option to hit submit or an “access denied” error. I’ve even tried multiple cards and Apple Pay, so it not on the Credit card company side. It’s frustrating because I love the mobile order concept.
App lags 2/5
I love tacobell but not it’s app.
Troubles me every time while ordering food online. Lot of lag while selecting dine-in or to-go!!
Be careful! 1/5
From other reviews I’ve read (and my own experience) it looks like Taco Bell is making a lot of money without having to give food to people! I had a difficult time trying to place the order, it would not let me use multiple gift cards for some reason even though the amount would have been more than sufficient for my order total, so I had to use one and my debit card for the remainder, then while trying to place the order it suddenly charged me the correct total from what I was trying to order without me pressing “submit”. I never received any sort of order confirmation/receipt which I immediately knew was going to be an issue.
No order was submitted to Taco Bell. No proof=no food/refund. Do NOT give anyone an e-gift card to Taco Bell, it is a scam and you might as well throw that money in the trash! My $20 in e-gift cards I received for Christmas all vanished and went unused. I got sick of jumping through all of the hoops trying to get someone to help me, I finally said forget it and promptly deleted that scam of an app they created.
It no longer works; PERIOD 1/5
In the last few months the app has not allowed me to place an order at all. I can get to the point it asks in store or drive thru. It glitches here and the submit order is grayed out. Please fix the app. It’s been months....
High hopes 4/5
By Gingy Bush
Made a very custom order....fingers crossed it comes out 100%!! First time ordering off app.
worst app: gift cards an unusable mess 1/5
Horrible horrible app. Fails to accept payment with their own gift cards 5 times out of 5 on 3 different days.
Fails on Apple Pay, multiple times on two different days. No reasonable way to contact Taco Bell in app with the info they demand.
Total e-commerce incompetence that will surely alienate you as a customer.
Worthless help that is a thin shell over web content. Sad for developers under the guidance of poor leadership.
Contact their legal department at headquarters for class action lawsuit.
17901 Von Karman Ave
Irvine, CA 92614
First time using site and app 2/5
Both the site and app worked great until it came time to checkout. Both were slow and unresponsive. Left me wondering if I ordered, or if I would be charged several times as I hit the submit button 10-15 times before it finally registered.
Also payment information was lagging, submission form seemed to have loading issues. Also the Payment options section was confusing. There is a visa pay option that appears to be more of a advertisement than actual payment option.
The menu and options worked great though.
Now to see if my order will actually be correct.
Seems to no longer work 1/5
By Allen RC
I used to use this app weekly, being vegetarian it made customizing order super easy. But for the past month I’ve had nothing but trouble with the app, it crashes constantly, doesn’t accept more orders and even when connected to WiFi it takes up to 30 mins for my order to load in
Not helpful 1/5
The app asks you when you want your order. I selected “now” which by the name made me think I shouldn’t order it too far ahead of time so I purposefully waited about 5 minutes before I went to pick it up. The employee said they didn’t see my mobile order and to give it a few more minutes. So I pulled aside and tried again 10 minutes after I submitted the order. Still couldn’t see it and the employees couldn’t do anything, not even with a receipt or the order number. Will probably not bother with it again.
Dude you guys are killing me Son!!! 1/5
Can’t log in since the update before this one. Downloaded this current version to see if its fixed but NOPE!!! Try to log in with Facebook and although it recognizes my account, it continually throws an error message and will not log in C’mon Son! Don’t mess with peoples Tacos like this 😂😂 seriously though get it together guys
Keeps shutting down . My cart had 10 items all customized and then it cleared itself on its own .
It would freeze on and off .
This App Need WORK! 1/5
#1 The App needs EFFING WiFi to run?? Are you kidding me?
#2 When I managed to find WiFi the app force closed 3 times
#3 it wouldn’t take my payment, then it did
#4 then after waiting 15+ minutes for food I asked the cashier about how much longer and the app never sent the store my order!!
If I could rate 0 stars I would!
Use to be great! 2/5
Extremely slow and buggy. The app use to be great. Hopefully you guys can make it a 5 star app again.