Terrible UX 1/5
Seriously terrible sign up and team onboarding experience. Don't understand how it can be this bad...My guess is the devs don't actually use the app.
Great App - Horrible Customer Service 1/5
We were charged and expected to finish out the month of service. I cancelled(so I wouldn’t forget) and they removed our account - even though we paid for it. By the time they responded, 5 days later, our last game was over. Although I cancelled, they reinstated our service and keep charging us. No one responds to emails and I have no way to cancel since our account shows us with no active teams. Frustrating to say the least. We will find another service for our next season!
Gotten worse 1/5
I can now only have 20 people on the roster between players, coaches and club admin.
Connecting via the PC is dreadfully slow (have tried at multiple locations).
iPhone app works fine but the overall free service is not as useable now and the cost for the upgrade seems higher than other options.
Have been a user for 4 years but now having to make a change.
Alerts No Longer Work 1/5
After the last update I no longer receive alerts. I have tried toggling alerts on and off. I have verified all settings. App is useless without alerts.
Weak, no search function, lots of better apps out there 1/5
You can’t search for and subscribe to teams like in more robust competing apps. Very bare bones, no easy help or customer service options and the documentation is non/existent in the app.
Went back in pursuant to the response below and found the help link. Says to delete my account I need to leave or retire all teams. I clicked those links to see how to do so and they were blank pages.
Amateur hour design wise.
Can’t Get Them to Stop Charging Me 1/5
They bill me for a subscription monthly, but tell me I don’t have an account so they can’t do anything for me. It’s only $2 a month, but a rip off is a rip off.
Would be perfect if it had a calendar view in APP 4/5
By The marcster
Calendar view only exists online desktop version for team manager. NEED calendar view in mobile app version for PLAYERS view!!!!
TeamSnap Plus 2/5
I unfortunately think as a parent think this is a rip-off. We as parents already pay to use TeamSnap as part of the team and then you want us to pay again. I absolutely refuse to do it. It is the most ridiculous thing ever.
In an attempt to register my team I was requested to enter a sport after continues attempts to locate my sport I was unable to successfully find BOXING but I did come across cow tipping as a sport if you could add BOXING to the sport like TEAM SNAP would earn 5 stars
Thank you in advance
Customer Service 1/5
Response time for customer service is poor and the lack of a phone number to call for team commissioners is frustrating. The basic end user set-up is ok but if I can’t set-up my teams, the app interactions don’t matter.
Needs 1 major feature 3/5
Great app for organization and communication for baseball. It lacks a live scorebook to auto populate stats and line up cards. This would eliminate the need to use another app to do what this app should do. It would eliminate needing to enter stats manually.
Team Mom 5/5
By TeamMom IL
This app saved us.. love the fact you can see the availability of the players, keep track of funds, upload pics and so much more. As a Team Mom I couldn’t keep track of all of this without it.
Keeps Team Mom organized 5/5
Love the app, and the ability to send alerts from anywhere in the event of rain delays, Field changes, etc! Love how the calendar syncs with my iPhone and Waze app!
This app is great but the update list descriptions are so so much better
Poor Support 3/5
I love the app, have used it for years. Now my needs are different and I wanted some support by just getting some questions answered that were not listed on the q&a. I emailed the email provided with a failed delivery (the email did not exist), and I called the number they provided and it is not in service. I am so disappointed.
Save me the stupid comments 2/5
Just stop it already with the comments you think are clever. We are all parents, with only little time. This is a tool forced on all of us by our respective leagues. Just cut it out. It is not amusing. It is not keeping us on the app. We are forced on it. We just need basic functionality. Stop. Please. Just stop it. You aren't funny.
I really like it
Updates ruin a great app 1/5
This app was awesome. Straight forward and concise.
Now, it’s full of useless big screens.
Gone are the easy days where you could easily find information
Now you must sift through large boxes similar to the horrid Microsoft updates.
I foresee this app being quickly replaced.
Great App 5/5
Great team organization app! (Would like to see a baseball lineup tool added)
Battery issues 3/5
My wife and I noticed that this app drains our batteries whenever messages are posted to the team chat. If people are actively posting to the chat then the batteries in our iPhone 8 phones drain much faster then normal.
Subscription policy needs to offer an end date 3/5
The only current way to pay for premium services is through an annual pass or automatically renewing monthly payments. I coach little kids who’s average season is about 6 weeks. I’m fine paying for 2 months worth of services but don’t want to have to remember to go into the app and turn off the monthly payments after the season is done. It would be preferable to pay for the length of time needed up front and not have to set a reminder to log back in and unsubscribe after the season is done.
By BOB12DA ALBION
I really love the app because I can look at all my sports
Can’t get nothing 2/5
I have used this app for a couple years with my soccer team. Just this last month when her games begins the app stopped working and starting showing that I needed to be invited. Worked for me before. I contacted the coach and he couldn’t invite me as it showed I was already joined.
Now my daughter is playing softball and her coach just sent an invited. Didn’t receive that.
I have tried contacting via messenger on Facebook and never got a reply. Now I emailed customer support hopefully I will get something back from that. Contacting via email is such a joke. What happened to talking one on one 🙄
Love it, but could be even better if... 5/5
By Chasing Kris
I’ve been a soccer mom for 10 years and also coached for 5 years, so I’ve had to use many different communication tools over the years. Teamsnap has been the best at getting parents up to date from the Coach and also at bringing parents together. For older teams, we love the Live Game feature because we aren’t at all the games now that our kids drive. For our younger teams, it’s great because we share photos and plan off field team events easily. I have problems with being the owner of multiple accounts and teams (older kids have their own, and it causes issues with mine because I get listed twice), I also wish the customer service were more prominent because I don’t know how to fix these issues! Lastly, they should make it more obvious to Coaches which messages actually text parents (is it alerts, messages or mail..our coaches get it mixed up!). Overall, I LOVE this app.
Great app for teams 5/5
This is a great app for team organization and communication. Plenty of free features.
Great Team Tool 5/5
It has been my saving grace to keep my parents informed of games and getting the word out about games and events. Easy to add family members.
TeamSnap is a life saver! 5/5
By Artichoke olive
My son plays baseball and soccer. Teamsnap is the only way I keep my sanity! I can find all info about games, practices and all!
Also, I love your updates...... I LOVE to read your snarky updates, they are the best!
Hate the new UI and ads 1/5
Used to be a quick, streamlined app. Now it it’s bloated bringing you to a schedule page you don’t want that you have to tap a few times to get out of. At least make it configurable. Also, Ads when we pay a subscription fee. Greed. Sometimes the ads pop up and move the screen as you are about to tap something and causes you tap the wrong thing.
Needs support for iPhone X. When players add a new roster picture it doesn’t refresh. I have to delete and reinstall app to see new pic. When refreshing roster picture you can’t see the whole thing. I’m disappointed
Excellent app for managing my two soccer teams 5/5
By This Reviewer
Best features in my opinion:
Import games schedules.
Check player availability & send reminders to players that have not updated availability.
Send emails/alerts - for example rain delays
I manage two soccer teams & this app makes it so easy. I have used other apps & they do not come close to this.
Love it 5/5
Can't say enough about this app - makes the administration so much easier!
Loosing a lot of love... 1/5
Looks like team snap is loosing a lot of love over this last update.
Now why did you have to go and change a good thing?
New users won’t “see” the difference so you’ll still get 4 and 5 star ratings from them. Those of us who have used it for years now notice ant the new format is inconvenient and horrid!
Get a clue and listen to your customers!
Or, continue to ignore their feedback and put the money before them. Either way, team snap, you will reveal your true colors. You get to decide if it’s going to have the “face” of your customers or the of the all mighty $ sign.
Congratulations on earning a 1 star rating!
Not all it’s cracked up to be 1/5
Loved this app until this Season!!!! We ended up with a larger group above the 20 person team size the free app supports. Thought that’s fine I’ll upgrade to the pay for plan. Links don’t work, you can’t access real support and the app does not even have an upgrade available within the settings or on the App Store
Great app, I have one suggestion 5/5
This app is great! Easy to keep track of the season, changes, locations and rosters. My only suggestion would be to have a way to print out the lineups.
Login page TOO slow 2/5
This app was great, but after the last couple of updates, the login page constantly gets stuck in an endless spinning wheel.
Awesome Ap 5/5
They really have thought of everything a coach and player could need!
Great when it does not have a bug 3/5
By Fantastic tool
Works great and then you run into a bug. Even on the paid version
Latest update is a downgrade 1/5
Your latest mobile app upgrade is horrid. Are you doing any end user testing at all? I wish I could downgrade to an old version but it stopped working. It makes me not want to have anything to do with managing a team ever again. It is seriously that bad.
Great app 5/5
This is a great app for sports. All the information is easy to access. I would give another 5 stars to whoever writes the update descriptions for this app. :)
Waaaaayyyy to many updates!
Get it together Team Snap!!!
Hope you enjoy SPAM 1/5
By Mike Coven
Used to be a good application, but so spammy now that it’s more annoying than useful.
Update Crashes and Won’t Restore Purchase 1/5
After this update if I click on the x to close an ad banner the app crashes and then when I go to restore my TeamSnap Plus purchase it says it can’t connect to the iTunes Store. Please fix this.
Poway Men’s hockey league 5/5
By spitfires hockey
Great League and We use Team Snap to organize our team. Great way to organize and communicate with a bunch of busy guys during the week. I would recommend this app for anyone running a team
Great app 5/5
By My nickname is name
THE SINGLE BEST app for sports used by our hockey team absolutely no complaints!!!!!!
Must have! 5/5
If you manage a team of any sort, this is a non-negotiable tool. I’ve used it for 4 years now for my son’s Little League Baseball teams and I don’t know how I could have done it without this app. Just get the data in the system and you are good to go. This won’t disappoint!
Great tool 5/5
By Patty from Linden Ca
Love the app. Especially now that the stats are on mobile devices.
Baseball NEE Baseball 5/5
By NEE baseball
Great app, to keep parents in the loop of game changes,addresses,scores etc
It is quick and easy to update scores and action of the games
By Biggest problem ever
It takes too long to load up fix ur app TeamSnap.
Pop up ads ruin experience 2/5
I used to love this app, however the new pop up ad feature has ruined it completely. For example, when trying to do anything a pop up window overtakes the entire screen. Now you can’t close this and get back to the app, you must click on the ad which takes you to your web browser. From there you need to navigate back to the app. This is a frustrating experience to say the least especially if you are trying to do anything that is time sensitive.
Lots of ads and spam just horrible 1/5
I can’t believe these guys are selling spam and ads to us - this is horrible
I’m recommending to our team switching to another platform that’s just insane