THE BEST but 4/5
This app is soooo easy to use for all parents and team members plus the updates if you read them they are very funny and they just try and make u smile with them and I love that but the team chat should be a one stop thing and have a notification button thing that shows how many messages you didn’t get.
Love it 5/5
As the “TeamSnap Manager” for my kid’s soccer team, I love this app. We use the Availability feature and the Team Chat to coordinate schedules as well as to stay in touch during tournaments. I personally love the witty comments when app updates are rolled out. I always look forward to reading them. Thanks TeamSnap!
Great for community and team. 5/5
TeamSnap allows me to easily communicate with players, parents and even close fans of each team that I coach. Makes getting urgent and spontaneous news out seamlessly and is user friendly and self explanatory with the functionality of its resources and features. In my opinion TeamSnap is an absolute must have for active coaches and families across the board
Time saver 5/5
By Big Bad Ba
Great way to save time and be organized...gets my team to games and practices on time
Receiving Wrong Team Information 2/5
I’ve tried to no avail to figure out why TeamSnap emails are now listed as anything other than the team sending the email. I have two kids on two different teams (same club) I’m receiving emails listed for a 16 year old under my 11 year old. Each team is listed differently and now my emails make zero sense. I’ve tried to update them based on sender and that didn’t work. What a nightmare this has been.
Paid w/o knowing. 1/5
Got charged 2.99 w/o notification until I saw my PP statement. won’t use.
Ad nauseam 1/5
My second review. I hope lots of users read this and ask their team managers to abandon this platform. Sure, they lured in users with some well executed features, but it seems the plan was bait and switch. Not only do they charge a usage fee for the team management, but they abuse the team participants with advertisements on every click, and are charging a crazy fee for an ad free experience. It’s one step short of extortion. I used to love this app, now I hate it. I hope the owners of this company crash and burn on what appears to be a money grab IPO start-up play. Your greed is detestable. How about fewer features and an ad free experience. I mean do parents really need real time score when they are on the sidelines watching the game. Shameless commercialism. Vote with you wallet and put these money grubbers out of business. Ask your coach to find a new app. There are others out there who are not exploiting you and your kids.
Great App... for one sport. 4/5
We love this app. Honestly what’s best, are the update explanations. HILARIOUS! The only one issue I have is the merging of 2 teams. There should be that option. It shouldn’t matter how many teams you have on your account, there should be a way to view them all. One other thing... why can’t it pull forward to my google calendar? I find myself going back and forth, and with the multiple teams on the account, it’s difficult to understand what’s expected of me for the day. Keep up the great work everyone!!
Latest Team Snap 4.6 is a huge downgrade 1/5
By Nick none
The app used to be easy to use, the new design makes most tasks more difficult.
The difference between controls and information is no longer clear, the schedule is keeps scrolling back to historical events in the list view, it would be easy go on and on.
Please bring back the previous, usable design - we need the app to be functional not “pretty”.
Soccer Mom LOVING this app 5/5
By Agrivated Mom
GREATEST APP EVER!! Not only does it keep everything organized but I love how we can keep track of score during the actually game... keeping all informed present or absent from game ... Wouldn’t be on a team without this AMAZING app!!! THNAK YOU
Bring back schedule design 4/5
Please bring back the option to see future events only. This new schedule design also lacks color contrast which makes it visually harder to see/focus.
Saturated Fat is Good; Carbs Are Bad 3/5
Please replace the 1/3 saturated fat and instead remove the carbohydrates. Nutritional Ketosis, not Carbotosis.
Great app. I have one suggestion 4/5
I love this app to keep my sons soccer team organized. The payment tracker is awesome and keeps everyone on the same page. I love that the app syncs to my calendar. I love the team chat section but I wish there was a notification bubble in the app letting you know someone has posted something. A little red circle with the number of messages would be awesome. Other than that we are completely please with the app!
Latest version poor UX design 1/5
Latest version no longer gives you the option to simply choose the choice past and future events in the schedule. It is time consuming and frustrating trying to scroll through a list of games/practices to find what you’re looking for. Please fix the UX design asap.
Who are you?? 5/5
I need to know who wrote this update summary. You are my dream man. 😂
Needs a lot of work 1/5
Nothing in this app is working for my family and I. My mom has two daughters, my sister and I, and it won’t let her make to accounts or anything. It won’t even let my dad make one account, and her make the other for my sister. It’s really stupid. Also, it won’t let me even log in or join my team on the actual app. It only lets me do it on Safari, but to even get the home and schedule just on Safari, I have to go to my Email, scroll all the way down and click the link. That to me is stupid. This app needs a lot of work overall.
Not funny 2/5
Reading update info and seeing all the cheesy jokes. Work harder on app and less on bad jokes.
The email communication is bad and confusing. When an email is sent you cant click on it in the app and respond you have to go to your email acct. so whats the point of the app.
Forced to use by my soccer team or I WOULD NOT USE IT.
Pictures when viewing are slow to view and is very time consuming AGAIN NOT USER FRIENDLY
2 stars cuz its free
Red Badge number Icons for iOS 4/5
Is there a reason why the red badge number icon does not show up for messages/chats in iOS? This would be very helpful.
Messaging is getting worse 2/5
Please spend less time writing clever release notes and more time paying attention to UX. Removing the ability to send team emails was either a terrible decision or a hard choice that you failed to explain. We can no longer forward emails from the coach or club to our teams.
Latest update messed everything up 1/5
Since the last update 11/14 I can’t login anymore.
Please fix it!
Messenging is problematic 2/5
We can receive notifications but cannot view or respond to messages in the app. Get the spinning circle. Have reloaded and restarted multiple times. Clunky app.
By Carli Loyd
Great app - easy to use. Except... 3/5
The app is well laid out and it’s truly easy to use, even for multiple different teams.
However, on the schedule tab there isn’t an option to add all events (practice / games) to the calendar all at once. You have to add each practice and game one by one which it’s really tedious. I’m sure the technology allows it to be done.
Another suggestion is to be able to see all at once all the different teams using the app (schedules) to see if there are any overlaps.
I have 2 kids both of their teams using the Snap app and had to write down everyone’s games to see if they overlapped, which defeats the purpose of having them all in one place electronically.
Needs a lot of work / paying for extra services that don’t work 2/5
This app is good at first, but once you start getting into the meat of using it the problems arise. No badge icon to notify of new posts, alerts, etc... Additionally the supposed easy notifications do not work half of the time and I end up with players/ parents who are uninformed. The worst part about it is that you don’t see any of these flaws until you have paid for the extra options, which don’t work. Good luck trying to get assistance as well, as you may receive an email reply a week or so after you fill out the online help request. Yes that’s right, you can’t talk to or chat with a human being in real time, unless you pay extra for that also. Get with the times and update your apps capabilities or you will be losing users nonstop.
Bug fix needs a bug fix 2/5
Was working fine until your last update. Probably the app I use the most because I help manage 4 soccer teams. Since last update, the app freezes and then freezes my entire phone. Restarts itself and won’t maneuver screens. Please fix!!
Keep improving 5/5
By Sonja Love
I have used this app for two years. Each upgrade has great improvements and I like that they are listening to their customers. I use it for multiple sports and it’s fairly easy to navigate.
No Response 2/5
I purchased an annual subscription not knowing that it can only be used for one team. When I inquired about adding another team with the same options I was told that I need to get the club or league App. They were going to have a member of their sales team contact me to discuss changing my subscription over and the possibility of prorating the amount they I had already paid. That was a month ago and I have still not received a response back even when I emailed them twice. Poor customer service!!!
Their team app part works great and is a good source of communication. I would like to use it for the rest of my teams. But if I get no response the only alternative is to search for another app.
Again thumbs up for the app BUT thumbs down for customer service. They should practice communication like their app does
Room for improvement 3/5
Currently using for 3 separate hockey programs. Notifications and syncing are my complaints. Calendar sync with iOS is slow, by hours. No useful app badging, app should have a badge for new events, chats, emails, etc. also need a good way to reply to an email other than creating a new email.
Other than that we wouldn’t be able to do all these programs without this. Not sure how my parents participated in sports without something like this.
Difficult to communicate and organize volunteers 1/5
This app is very frustrating to use. The communication options are useless. There is no way to easily communicate with other team parents to organize supplies or carpools. You can post messages and they show up in email but you can’t reply to a group message on email.
Impersonal and as ridden app. 1/5
Used by lazy coaches. Ad laden app. Never could figure out how to print a full game and practice schedule.
My spouse received a practice cancellation and I did not. Why?
The whole app is designed to sell products and show ads.
Great app! 5/5
I use it to manage several teams and it’s great. It’s very easy to use and definitely helps with scheduling and informing parents/players of upcoming games, etc. this one’s a no-brainer.
Great app 5/5
Love this app. Only thing is I wish I could reply to my own email I send out. When they took away the function of using a team email address I lost this capability.
I don’t like I can’t message! Fix that!
Good app but very buggy. Constant ads, and on iPhone X, the ad close buttons are not clickable, out of reach at the corners. Tried to contact support about other things, and support crashes when trying to submit or upload file/screenshot.
Ease of use 5/5
By Coach KenB
Very nice app for coaches and parents. Free is nice but premium better functions I need as Coach to run the season.
Very good app 5/5
Very easy to use and gets more information FAST!
Great app but some issues 3/5
When i select an Availability on the Schedule screen for an event in the list, it doesn’t actually reflect that when you select that specific event and look under the Availability tab. Also, i don’t see the Notification icon on the app, even though i get the notifications on my phone drop down.
Awesome app 5/5
By Impulse buyer1
Great app. It allows coaches, players and parents to have a one stop shop all scheduling matters.
Not worth the money 1/5
I’ve come to the conclusion that TeamSnap is not tennis friendly and will not be renewing after this season.
1. I’m frustrated that I have to be constantly verifying that the team has received my communications. With no reply options, all communication has been outside of the app. That was the whole point of using the premium service, to eliminate the long email threads, and all the different ways of communication create confusion for the less tech savvy users.
2. The differences between the features of the app vs. website are too confusing to team members. While I recognize that most people want their phone to be the primary device for access, some team members have a preference for their computers. Make the features fluid regardless of which device they choose to use. (This a specific complaint regarding a feature. For $13.99 monthly and as the captain of a tennis team, I should have the ability to create lineups regardless of which device I’m working on. Team members should be able to view the lineup in any device.)
3. All communications sent by the captain should save automatically. I sent an alert yesterday through the app, received a response from one teammate, but there’s no history of the alert being sent in TeamSnap.
4. Change the availability terminology options. Yes, no and maybe are sufficient responses. The use of the word “going” is confusing to the team, especially if they’re not actually scheduled to play.
5. Another communication issue specific to the lineup; when I send out the lineup, the communication goes as an email or text, but doesn’t actually display the lineup. The member then has to go to the app to view the lineup. Too many steps.
Poor customer service 1/5
This was a great app until it mysteriously stopped working. Their idea of “customer service” is leading you through a maze of questions and forms that ends in a message saying you’ll get an email. No email sent. Now no way to contact my players’ parents easily about a change in practice schedule for this week. When you pay for an app like this, dependable customer service and solutions to tech issues should be included.
Very convenient App 5/5
I love it
Get rid of the ads! 2/5
You're already charging each and every team that uses this app. STOP double dipping and get rid of these incredibly annoying ads!
Loving it! 5/5
By Jody Doc
This app has saved us from so many typical headaches that go along with hockey. We keep finding new ways to use it and then we have more time to enjoy the hockey season.
This app is great!! I would recommend it it anyone that coaches!
Great app 5/5
By Dan "The Man" Miller
I would suggest using this app to others and in the future.
Great way to communicate 5/5
By A. McNeal
This is an app that allows coaches, players and families to communicate pretty seamlessly.
Great App! 5/5
Using it for two teams. Great knowing who’s going to be there, rather than guessing.
Awesome app 5/5
By CF Vipers
Thank you! Team Snap helps me manage all our parents and players.
By Coach Wendt
Helps keep all of our sports schedules together and as a coach it is the best way I have found to communicate with my team.