Won't let me update 1/5
Waste of Time 1/5
It tells me I need to update the app in order to open it, but once I do, I still can’t open the app. Waste of time.
By dealing with a bad program
Doesn’t update when it says there’s an update, reporting it to Verizon
Tells me I need to update to newer version but I’ve already updated to latest version (which makes the app useless!)
By Belle dragon
Keeps saying it needs update but it doesn’t. App won’t work.
Doesn’t Work 1/5
By Fathers Jewel
The app is promising for being able to help solve technical issues with my phone but I’ve tried to use the app and I’ve found myself trapped in an endless loop. I launch the app then it tells me that I have to install the New version. I tried to do that in my App Store but there is no new version available it just says to open the app and of course when I make the selection i’m prompted with the same instructions; install new version. Completely frustrated right now!!! Very promising though for what it should be able to do but for now, it’s useless!!!
Screen is faded out in certain areas cannot scroll page up in order to touch update now button 1/5
Your app is hacked
It is jumping all over
Tells me the update but it is updated 1/5
By grandma 111
I keep my staff but you’re still you still telling me I need to update but it alreadyis
Interfering ad 2/5
The conversation started out well. The problem was synching my phone to the computer. I later figured out that the problem was with the cable, not the phone or the computer. The person, Marketta suggested a new feature that could be added to the computer and posted an ad for it. After that, the ad would not let me continue to respond. It would kicking me out of the app.
Usually works quickly. Else connects to a tech. 5/5
Our coach was pleasant and explained everything clearly and fixed the problem in minutes. Thank you coach!!!!
Great App for Verizon users 5/5
It has constant updates and useful features
Update for Tech Support 1/5
Trying to get on my Tech Support. States I need to do update. When I hit update goes to App Store. No place on there for down loading an update. Who can help me with this issue. Can’t get on chat to get help. 🎈
Fred took time to walk me through the steps syncing my iPhone with my Fitbit. Thanks Fred, you’re awesome!!!
Won’t let me call back tec. Puts me in a loop to update. Won’t update. Looping back. I have been on for over 2 hours. Verizon I’m very dissatisfied. Now after 10+ try’s nickname isn’t any good. Really???
Perfect Timing! 5/5
This is so very helpful at this time of world wide shock, confusion, fear and isolation.
Tech Coach 1/5
Customer service was great, my internet seems to be working as it should
The Tech Coach App updated, it continues to say update & will not open for me to contact anyone
I had an appointment for a follow-up , that’s not happening
CANT GET UPGRADE TO GO THRU!!! I need to get past that!!!!!
Update doesn’t work. Keeps telling me to update. Already did! Try to open goes back to update now
Slow, useless 1/5
These idiots have no clue what’s going on. Not to mention it’s almost impossible to Speak to a human being
Amazing Really- Darmella Jean 5/5
This app really helped me! Adrienne (who I chatted with) was very patient and kind; she helped me through the steps. My phone wasn’t fixed fixed but she did give me tips!
This was helpful; Thank you.
By joyce barley
I need help translating English to a Spanish letter. I can’t seem to reach anyone. Please call me 804 441-5484
Why has no one called me I pay for this service
Really helpful 5/5
Great app, I think it’s been around for awhile and they seem to keep very up to date with their tech. Sometimes I just flip thru and get reminded that there are easier ways to do things then how I was doing them. I’m sure there is room for improvement but I’m not sure where. Just keep sending the updates along with tips and tricks
Can’t submit text just allows you to type your problem and go to the next line.
What update? 1/5
Open app, says I need to update, go to App Store and app, no updates are showing. So nice to have a service I can’t use.....
Thnks for the useful information
Adjusting brightness 5/5
Well explained made changes easy. Thanks
Love the features, which open up a whole new world of ways to use my device.
Doesn’t work at all with latest update 1/5
Trash- doesn’t work, I have updated and it will not open, tells me I have to update. This is now worthless garbage
No update available 1/5
My phone keeps telling me to update the app. When I click on the link to the App Store, it says open. I’m going around in circles!
Can’t update. 1/5
It’s in a loop from update to App Store and back.
It wants me to update the app. It bounces between the app and my App Store. There’s nowhere to update the app and it renders the app as useless.
Your tech coaches 3/5
Would give 5 stars but one of your tech coaches used my PIN number and I D to buy a very expensive Apple IPhone at a Best Buy. Of course he or they wouldn’t go to Verizon store because they ask for ID
Stuck in update now - deleted 1/5
The app got stuck in an “Update Now” mode, where it would not recognize that it had been updated. DELETED!
No Version Info 1/5
App said to continue to use, I must update. I clicked “Update,” which brought me to the App Store. I clicked “open”, the only alternative available. Looped back to app which said to update. System settings gives no info about which version I have. I deleted the app as it is useless at this point. Fix it.
Works for me 5/5
By recon d
I’m not a tech guy by any means but tech coach helps
Bad update 2/5
By transportation specialist
It did a update and it will not go off of the update page. When I open it after it did the update it goes back to saying update. I even rebooted my phone.
Tech Coach 5/5
Yay Tech Coach! 5/5
You have saved my bacon more than a few times! Very grateful!
I opened Tech Coach and it says I need to update. No other option. I click on update and it takes me to Apps page which offers me the option of open. Open takes me to page that says I must update. Once again I ask if anyone at the company uses the app that they want us to use.
Can’t get help if app won’t work 1/5
App is useless if you can’t open it Long enough to ask a question before it closes itself
Tech Coach impossible 1/5
Cannot keep app open to do anything with it... I open it and it closes immediately that’s a Nono
Not working 1/5
Doesn’t work at all now. Keep getting a message to update but after updating it won’t load and keeps still requesting the update. Total circle fail
I was helped almost immediately. 5/5
The tech understood my question and resolved my issue in a very reasonable amount of time.
I am happy to know that there is no longer a need to wait forever for tech responses when dealing wit Apple Customer Support, I like them too but TC will be my go-to source for questions from now on.
The best for this “old”gal. 5/5
I can learn at my pace and feel comfortable and not under any
Not compatible with 2018 iPad 12.9 5/5
Update now tab continuously shows! I am on the current update 5.141.0. Please fix.
Update: 3-2-3020 fixed. Thank you
tech support app 5/5
the app is very easy to use and make getting help a lot easier and it’s available 24/7 which makes it easy when you need help at 3am