Review with Caticcia 5/5
Caticcia was extremely helpful to my husband and I. We had many questions regarding our account. If we could speak to her each time we need to talk to tech support it would be a pleasure! Thank you Miss Caticcia!
Verizon needs to rethink the technical support model 1/5
The tech coach model is to make clients wait crazy amounts of time for service that can be very poor.
Lots of disconnects makes you start over from scratch. If problem doesn’t get solved you wait longer for next level tech and if your problem still doesn’t get resolved and you call back, you start back at level 1. They absolutely will not consider what has happened with previous techs and you get in a no-win cycle. I got bad advise from a level 2 tech which at off tons of problems and left me with a phone and Apple Watch that didn’t work when all I originally needed was to turn off silencing unknown calls. I literally was trying to get the issue fixed from 10 am on a Saturday and it was still not resolved at 8 pm, 13 tech calls, 5 disconnects and 5 phone and watch resets later. They must threaten their techs significantly if they pass the issue up to a higher level without going through tons of steps, EVEN IF IT HAS BEEN DONE 10+ TIMES BEFORE. I have been a Verizon customer since before it was Verizon, but this has ended our relationship.
My technician from assurion 5/5
He was professional courteous and extremely helpful
Great alternative to enjoy the process of fixing a phone at your own home. Genius!
PHONE AND DUMMY SAVER 5/5
Not enough stars. Corrected more errors that I have made than I can count.
Tech coach 5/5
App is as useless as customer service 1/5
Waited over 30 minutes, no one has been connected to me. And then when someone was, they just told me to go to the store. Useless app, waste of my time. Verizon is really going downhill.
Did not sign up 1/5
I was told a 30’day free trial if I wanted to keep the service I would be charged after 30 days. Not true!!! Charged it to my phone bill right away now I have to get in touch with someone to cancel this and still have to pay ridiculous!!!!
Gaga Nora 5/5
By Gaga Nora
Helpful and available
Tech coach straightened out my email problems quickly
Very helpful 5/5
By behind at times
Very helpful especially for someone that is not real savvy with these phones. Much appreciated
D Nelson 1952 5/5
Information was helpful
It’s like having your techie brother 24/7 5/5
By Frenchtown Lassie
So glad I got this! They are really helpful and there round the clock!
Good use 4/5
Awesome app, good way to communicate with someone at Verizon
Always wonderful service and amazing people to talk to and vibe with
Mrs Grace Dee 5/5
By Mrs Grace Dee
I like the offer’s concerning Tech Coach.
Tech Coach 5/5
Great Way to vine the instead of calling and sitting on the phone for minutes
Good job 5/5
By abdel tikdam
Great app thank you
Exceptional Assistance 5/5
By #1 Cherri
Every question I asked was answered with ease. The issue I had was solved. The Tech was very efficient and knowledgeable. I am now worry free! Thx
Quick fix 5/5
By Mr SCR
Helped me get through the less than 10% juice times. Thanks
Clear and concise 5/5
Easy to follow instructions!
Net neutrality article 4/5
By Mario. A. D
Found article informative, quick and to the point without spending a whole bunch of time for the same answer. 👍
Really good 4/5
By Seaside Sinderella
I’ve used Tech Coach in the past when I got the iPhone 7 Plus around a year and a half ago. They were so very helpful in getting my phone up & running to the way I liked.
No help 1/5
Verizon’s customer service had me upload this app. The tech was texting me for over an hour trying to un-do one of the upgrade features. While on the text chat I drove to a local Verizon store and within 30 seconds the problem was fixed. It was a simple fix that the “expert” should have known. App was deleted before I left the store. The “expert” was a joke.
R u sure it’s Verizon 5/5
Very nice but wish there was a way u could tell who yur talking or chatting to
Great best 5/5
The Best 5/5
This is the best app for learning your device!
Zach is awesome 5/5
I wasn’t receiving any of my voicemails since switching from my Samsung cell to an IPhone. I called support and in less that 5 minutes on the line with Zach he had it fixed. He also had me sign up for Tech Coach for any further problems. Happy Customer!
By dorcie faye
Information from text coach really help
Tech Coach 5/5
I absolutely love Tech Coach. I have used them for many many years & I don’t know what I would do without them. I am so thankful they are available. I’m 74 & pretty savy about my phone but there is always something I need help with. Thank you Verizon for Tech Coaches. They are my lifeline technical helpers.
I was getting help getting my phot album back and then out of no where the lady started laughing and hung up, very rude and I will most definitely go to the store next time
Tech Coach 5/5
By LR Burgess
Nice to have at my fingertips!
I tried yesterday and today and no one was there?????? 1/5
Are your days off Saturday and Sunday?
By Rankin Rabbit
Great help able to learn more on my
I love the app
Cool advice 5/5
By Sandbox Opi
Thanks, tech coach looks very cool and helpful ... 👍🏻✅
No phone call button 1/5
By Anonymous 2431
I upgraded to IOS 13.1.2 and the phone call icon is no longer available. Spent hours on the phone trying to get this resolved. I’m still on hold waiting for a repressive today! Useless!
Diane Clayton 5/5
By Mattyb lover 2525
I was 100 percent happy with your service
Amazing app 5/5
Teaches how to use your phone.
By cajun queen1
It took longer then I expected but over all it was well worth the wait. My Tech Coach was great at communicating and made the process go smoothly. Thank you so much
Pretty informative 5/5
I have had Tech Coach for a while, but I am just now starting to make use of them and I am getting addicted!!!!!
Great app! Makes finding help quick and easy! 5/5
Tired of being on hold for help? This app has saved me tons of time when I have a question about my phone. I was low on storage and I needed a better solution other than buying a new phone with more storage. I was able to chat with a tech to find an easy solution without breaking my wallet for a new phone. Download this app! They can chat with you anytime meaning 24/7 they are there to help when you need it.
The Best Tech Answers 5/5
By American Lady Fire
I love this site it has the best tech answers and is easy to understand!
Love this app 5/5
Helpful Tips 4/5
It’s easy to get answers and find tips using Tech Coach. I’m enjoying the app.
Dr Karmazinf 5/5
Excellent tech coach. Very professional with a good sense of humor especially with phones are really having problems.
Jillybeans 09 5/5
Super helpful and convenient
Very useful information