Zacharian is wonderful! 5/5
He answered right away and knew exactly what to do to solve my problem!
Amazing help! 5/5
This app is amazing and got me through some frustration in setting up my new phone. Great app! Highly recommend!
iPad help 5/5
Simple to use and very helpful
Helpful and polite 5/5
Very pleased with the service... polite, prompt, and to the point!! Thanks for the help!
I appreciated Mackenzie helping me do something I needed to learn about my phone.
Fast and and detailed
Tech Coach Works! 5/5
By Lee TF
I had tried for several days to set up email on my new iPhone & iPad and just couldn’t figure it out. In less than 10 min Kris helped me get it running on both devices. A while after I thought we were done, Kris reached out just to make sure things were running properly on both devices. That was beyond what I expected. This was my 1st time using the app - the next time I have a problem, I will go straight to Tech Coach!!
Tanya was so helpful and fun to talk to as well! She took control of my computer and walked me through the whole process
By Amazing Blulovely14
ABSOLUTELY LOVED IT THIS SERVICE!!
A job well done 5/5
Awesome it’s the only words that I can use in describing the work that was done. I guess I could use another word professionalism but still awesome job
Love this! 5/5
By Empryss Jelli
It’s so fast and easy! Someone is always there to assist. I promise that this is way better than using the phone to call!
I love the tech coach app 5/5
By sexusl healing
I will forever love this app. So convenient
Helping a damsel in distress! 5/5
By helpless in SC
Help from Sierra was so very helpful and super efficient! She read my mind and had me back on track in less than 5 minutes! ⭐️⭐️⭐️⭐️⭐️
My main man Josh. 5/5
He’s was really helpful in my situation and and gave realistic answers and solutions. Felt like a friend was helping me more than an employee. Hope every time I need help it’s the same experience as I enjoyed today. Well done Josh, well done.
By Charlie Rockets
Just straight up, this is an amazing app!!!!!!
Five-star service 5/5
Immediate and effective reply!!!!!
New phone/car issues 5/5
Taken care of by Will & Thaddeus - both were excellent! Thank you
Fantastic Service 5/5
By Nortena Nana
This is my first time using this service and is superb!!!!!! Andrew, knowledgeable and patient.
She was very helpful & a joy to work with! She is a definite asset to Verizon. Thank you Cynthia Osborn
A great app to have on your phone! Takes the place of a live call any day! They talk you through and stay with you!
Great work. 5/5
Katrina with tech coach helped me within 15 minutes. Awesome job.
Good app 5/5
By leah beah
It works great.
iPhone 7 4/5
My tech support person was amazing. However I am disappointed to learn after just a year my phone battery is only at 86%. Why should I have to pay for a new battery this soon.
Ashanti Resolved My Problem 5/5
Ashanti found the problem and fixed it. I’m now able to and/receive texts. Thank you.
Good service 5/5
Gail Martin 5/5
Thank you for your help in canceling my appointment. If I have anymore problems I’ll let you know. Love how easy that was!
Tech coach 4/5
I’m glad I got it I don’t believe I’m being charged any additional but I’ll look into it otherwise came in very handy I got a lot of my questions answered I definitely give it a four star. I’ve only used it once so I’m not ready to give it a five star so I could go up or down but my first experience was very good and I got a free “tile”with signing up.
Tech Coach 5/5
By William Jennings
Great service and problem solved
Provided excellent customer service with quick resolution!
Good job 5/5
First time 5/5
Great service 24 hours a day & free. Truly just what I need. Will be asking a lot more questions later. Thanks.
It works great, and the tech coaches answer your questions almost immediately!!! Absolutely wonderful app!!!
iPhone insurance claim 5/5
Excellent service happy I took the insurance
Works good just slow 3/5
It takes a while for someone to begin working the issues then seems to have a delay when messaging back and forth. It is a route being pushed on customers by Verizon in lieu of calling to speak with someone.
My favorite tech app so far. Super friendly coaches and get straight to the point with answering your question!
Quadricka is the best tech ever! 5/5
This tech was nothing short of amazing!!!! She was patient and professional! She had me try several different options to fix the issue and stayed with me every step of the way! Best customer service experience in a long time!!!!
Crystal River FL. Verizon store. 1/5
Long wait! This should not take hours and hours. Not all data transferred from old phone. Still!!! Sales guy seemed polite and "over charming" and not up to speed. And he tried to get me to buy stuff I repeatedly told him I didn't want. I'm still at loose ends. I'd like to return the car charger. Phone gets hot while using it. Phone also gets hot when charging indoors on provided cord which by the way was not in the box. I was given one found "behind the counter." During the long wait I was told this store is the busiest in the area. I suggest getting more help. Last two phones were upgraded at BestBuyOcala. Much better experiences and I wish I hand gone there.
Super Easy to use 4/5
Easy and accessible to quick free online chat help! Chat bot at first and then a live person since I needed a little more detail. Nice work!!!
Thank you 5/5
Mathew was very helpful and patient. The process was very easy
It’s nice to not have to someone, just follow on screen questions and prompts
Tech Coach responsive and helpful 5/5
Although brief, my first time using service. Got quick answer and will not hesitate to use service again.
Great tech, great help 5/5
Definitely helped me correct a settings problem. I’ll be using this service more. Thanks again Andrew.
Waste of time 1/5
They talked to me for 1 1/2 hours while they searched on the internet for a solution. Just do that yourself.
Great work by both coaches 4/5
By BB Padda
I experienced issues with the GPS on my phone. The first coach was unbelievably patient and knowledgeable. Although the first coach was unable to help out, I could tell she really wanted to help.
The 2nd coach basically help me get deeper information on my extended warranty. She was knowledgeable and very detailed. Now, crossing my fingers that the reconditioned phone that I’m getting will actually work. Wish me luck.
Flash light in control center 5/5
I swipe up to get to control center and couldn’t find the flash light and Ray in Tech Coach show me to customize the control center by go to setting then control center and customize your choice in less than 30 second
Thank you Ray and keep up the good works.
By Me hate my boss 2012
Was very helpful early this morning
Verizon Tech coach 5/5
You must sign up and try this app for quick service.
Cody (I think) Was So Helpful 5/5
First, I’m on new medication and it’s making me so tired. Second, I’m tired, yes, an excuse, but in the tech’s favor. All of a sudden my screen was dark. My normal self would have gone to setting to make the screen brighter. However, God was kind and sent me Cody(I so hope I’ve got your name right!) Anyway, Cody had the “patience of Job.” Customer Service is the most important attribute a company can have followed closely by monthly charges, for those of us who are retired and no increase in cost of living raises in 33 years.
I’m digressing. Cody was an excellent customer rep and I’m grateful that I got him today!!
Cody was amazing and