Impossible to upload photos. Always get stuck on the step when booking a visit. 2/5
By old bonhomme
Impossible to upload photos. Always get stuck on the step when booking a visit.
Not worth my time to set up the app 1/5
By Boggy creek
I just made my first attempt to use Teladoc for exactly what it’s designed to be used for I had a cold week ago that is turned into a sinus infection and Requires antibiotics. I called in describe my symptoms and was told to go to urgent care that there’s nothing they can do for me. What a huge disappointment. At my age I know the difference between when I need to go to urgent care and when a simple prescription will solve the problem. Not worth the time and effort or the cost for whatever the insurance companies are paying for the service. Not recommended
Great & quick service 5/5
I’ve only used Teladoc 3 times over the last 2 years but, each time have been impressed by the service. It’s far cheaper then going to the ER or Urgent Care if the primary dr is unavailable.
I am my child’s mother & an not allowed to see a doctor, because I am not the one set up to verify. System does not work
Game changer 5/5
The app is fantastic. I’ve always thought the service was a great idea but the app makes it useful to my life. When it’s 10 pm and I can actually think about what I need normally I would just say “I’ll set up an appointment later” which never came because I don’t have time to call let alone go to an appointment. Now I actually get help because the app lets me take and upload photos and notes when I have privacy and it’s actually convenient. The app is very user friendly and makes it easy to input the right info. I definitely recommend it!
Whats the point of calling if you say I need to go into a Dr office?!! 1/5
I called telling the dr that I have a really bad sorry throat swollen and my daughtet had strep. I just need some antibiotics.
If I can’t get antibiotics for a sore throat which is most likely strep. Why the heck would I call you in the first place!!!?.
Great app! 5/5
Love this app! I have used this a couple times and the doctors are always great and quick to respond! I’m able to upload pictures too if needed.
Enjoyable Visit 5/5
TeleDoc is so convenient and easy to use. After entering my information I received a call with a few minutes. The doctor was very nice and thorough.
This is my last time 1/5
I have used teladoc 3 time so far and each time they have told me to do the stuff I been doing for days and still wasn’t working always end up having to goto the real doc anyways and end up spending more money
Request a visit 5/5
Tried teladoc for the first time and the process to request a visit was easy and convenient
I'm surprised that Medicare is not listed.
Convenient for Busy Profssionals 5/5
By Innovation Supporter
This is the best service for those who are super busy with work and life. It is so easy and quick for everyday things, rather than hunting down your provider to hear you can’t be fit in and having to travel to an office and rearrange schedules.
Sinus infection 5/5
Friday night and full blown sinus infection. This was the most convenient and efficient doctors visit. The doctor was pleasant and asked plenty of questions making sure to rule out anything else.
Extremely Rude Physician 1/5
The doctor I spoke with spent the entire time lecturing me on how I did everything wrong then told me to go to the ER. The lecture was unhelpful and hurtful. He could have simply advised I go to the ER and stated the medical reason.
Dr Munawar Hayat 2/5
By Gary Bean
I greatly appreciate the ability to use Teladoc for minor needs.
My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”
Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment.
I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure
A life saver 5/5
By Lost Finale Lover
Can't stand sitting in a germy lobby with germy people? Wish you got to a see a Dr instead of a Nurse Practitioner? Want convenience and kind care? Download. This. App. I love it! Outstanding user/patient experience and a phenomenal price.
Absolutely useless and horrible 1/5
By Stiiiilll boreeeed!
I paid $40 for a doctor to tell me there’s nothing he can do. I have back pain and am almost immobile so I thought teledoc would help. He told me he can’t help me and if I wanted actual help, I’d have to go to the ER. Great, I’ve just been robbed of $40 by this horrible app. I called customer service and they also said I still have to pay $40 even though he did not give me a treatment plan other than telling me to go to the ER.
By scott scooter c
This is the best explanation of an illness I’ve ever had
Portrait orientation only? 1/5
If you use the new iPad, you’re required to either use the virtual keyboard in portrait view, or use the keyboard case while navigating a sideways screen. I don’t know if the app is any good because I’m not likely to use it until/unless they allow for landscape orientation.
Good for adults 5/5
Teladoc is great for adults. Do not use if you have children because they are really hesitant about prescribing meds for children.
Excellent service 5/5
Technology is changing the lives. This is amazing service.
Won’t open 1/5
App won’t even open
When it works, it’s great 2/5
I’ve used the service 4-5 times and more times than not I have to call in to talk to a service rep because my request didn’t go through or there is a problem with the server.
Also, the fact that I have to re-enter information like my pharmacy and insurance over and over is really frustrating when you or your loved ones need a doctor ASAP.
Late night eye infection 5/5
So I have been moving from my apartment to my new house and I been touching dirty boxes and just dirty things in general from the garage and so forth. I sweat a lot and especially under my eyes so I wiped with dirty hand and ended up with what I think is a pink eye. I have Teledoc through my employment and late night and i can’t sleep from my eye itching and hurting. I have a video chat with a doctor from the app and he responded pretty quick and sent a prescription to my nearest CVS. Told me to put warm compress on my eyes. This is awesome!
Possible infected bug bite 1/5
I just spent $20 for the doctor to tell me to go to urgent care. I wish I would have gone straight to urgent care and saved the $20.
Great website/app 5/5
I’ve used this service a couple of times and found it to be a great way of medical help. My work brought this service to my job and it’s a great medical service.
Great option for receiving immediate care 5/5
Another simple, rapid response for a minor illness that needed a prescription.
Always unavailable 2/5
By 10 year iPhone user
I’ve tried several times to schedule an appointment and it hasn’t worked out. I try for very reasonable times, but they don’t seem to have availability.
Not having “used it,” I can say it has a nice interface and would be a very cool system... if it worked.
Great experience 5/5
Doctor was kind and took the time to explain what medication he was prescribing. Rx for a UTI was sent in ASAP. Will use this app again. Thanks Doc!
Changing the way we do doc visits!! 5/5
I’ve never been big on going to the doctor and would put things off and off just to avoid going through the hassle of scheduling an appointment, having to request off work, and taking so much time out of my life. Teladoc has been a game changer and after my first visit I raved about it to everyone at work! Now, a lot of my co workers have used it as well and have absolutely loved it. The doctors are great, customer service is spot on, and it makes medical things way more approachable! YAY!
Great care that is easy 5/5
I’ve been using Teledoc for some years and truely been satisfied with the doctors that have provided great patient care and concern.
This service is great. Espowith repeat issues. Like an ear infection!!
Waste of time 1/5
Absolutely a waste of time
Fast, efficient informative 5/5
Simple set up procedure, efficient sharing of information and basic diagnosis using video conference, resulting in quick prescription as needed and treatment plan.
Not good 1/5
Paid 10 dollars for the doctor to tell me to go see my doctor for a sinus infection!!
First Time User 5/5
Great experience! Informative, friendly, timely and Less expensive than the Urgent Care who was going to charge me $145!!! I feel silly for not using TeleDoc sooner!
❤️ Expert Services - Second Opinion ❤️ 5/5
I started an expert second opinion on the app for my daughter. It was easy, convenient and extremely helpful. Life changing service! Thank you! I have also completed a Medical visit to get a pink eye prescription for my child while I was traveling! So helpful! And a did a dermatology visit for myself and the caught a precancerous spot on my nose that would have been ignored had I not had this app! Lifesaving!!!
Not sure if it’s helpful 3/5
I have only used this service once so far but it was not helpful at all. Without even trying to fully assess and understand the issue she was already telling me to go to the doctor. Why am I paying $45 for you to call and say go to the doctor.
Ease of Access to Medical Care 5/5
By William Hurt
My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care.
The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource.
I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care.
Limited Assistance 1/5
By User 0726
Unable to offer suggestions with simple muscle sprain / strain.
This website/app is very user friendly ❤️
First time using Teladoc! 5/5
I used Teladoc for the first tine and it was a great experience. The doctor I spoke to took her time with me and called in a prescription.
It saved me a trip to my primary doctor. Very thankful!
Not worth it 1/5
Had to pay $45 for a visit that lasted 10
Seconds and didn’t find out anything about my health. I start to tell him the pains I’m having (basic symptoms of something) and he just says go see a doctor, have a good day, and pushes me off of the video chat. After going through member support, of course after the time of waiting was just to have my refund denied regardless of how long the call was, what they said to you, or how unsatisfied you are. Go to a clinic to begin with, don’t waste your money, and don’t trust anyone besides a physical doctor to do anything to help you. Have reported this app to the HR of my insurance/work
Awesome doctor 5/5
Knowledgeable- through - extremely helpful.
Very bad service 1/5
By wait forever and ever
Long waits and a lot of cancellations after waiting for hours
Fast call back 5/5
The dr that called me was very polite and willing to talk till I was happy with what he thought would be of most help. I would highly recommend Teladoc
Worst customer service experience, ever! 1/5
By teledoc customer
I wish there was a zero stars option.
Short version - I made an appointment for flu symptoms and ended up getting a routine prescription, sounds great right? This turned into the single worst customer service experience of my life.
After I hung up, I realized my usual “preferred” pharmacy was closed that day so I was about to call back to get it switched. Simple right? The doctor ended up calling me back (unexpectedly) - perfect timing I thought! I asked him to switch the prescription to another local pharmacy. Once he realized he called me back by accident (I assume instead of his next customer) I never saw someone try to rush off the phone so fast.
He blew off simply reordering the prescription to their “clinical team” which started this horrible experience which took at least five hours of my time trying to get this simple prescription routed to another local pharmacy.
They sent it to pharmacies all over the region thinking it would then be able to be transferred from one pharmacy to another. They refused to call the pharmacy on my behalf requiring me to do all the work for them. So when the pharmacy says “jeeze we don’t see it, did you try X Y Z?” I of course don’t know what they did. So, I’d have to re-call Teledoc each time they’d “try” again to put it through. They refused to call the pharmacy directly or take responsibility for the situation to verify it went correctly. Many times I had to call back and start all over again. I remember the pharmacy asking, why don’t you just have your doctors office call us so we get it routed right? Teledoc customer service and their “clinical team” refused to do this, putting the responsibility on me to do all their logistics for them.
Mind you, I’m SICK as can be while doing all of this.
I literally had to hold their hand through every step of the process. I ultimately dealt with at least five employees and, two supervisors. Some were varying degrees of incompetent, at least two were outright rude and the doctor spent just the bare minimum of time to attempt to justify getting paid, in my opinion. What they did all have in common was that none of them seemed to have any genuine interest in ensuring their patient received appropriate care. What if this medicine were something more important?
A supervisor finally told me I would be refunded. But then I got a call the next day from another supervisor who refused to refund me. Instead, I was given a credit for a future appointment which I was far from satisfied with. I’m now considering disputing the charge on my credit card as I don’t think there are any other options.
My impression is that nearly everyone I dealt with was either reading from or directed by a flow chart going down a checklist with zero ability to deviate from it. “Policy doesn’t allow me to...” ending with (insert every action they could have been taken to resolve the matter) was a very frequent phrase used by all of them. Clearly, their policies aren’t in the interest of patient care.
Finally, after all this I got my prescription the next day once the original pharmacy finally opened! Meanwhile, I had prescriptions pending with pharmacies all over the area. What a joke.
After several days of getting worse, I saw a real doctor who - after a more thorough examination determined I didn’t even need the medicine in the first place! In fact, he thought the medicine prescribed might be making it worse.
Lessons learned - 1. See a real doctor, 2. Teledoc is a great idea on paper but is very poorly executed with support that will leave you yearning for your local highway rest stop.
If in doubt, delete the app and learn from my mistake.
They can’t prescribe antibiotics 1/5
I had an appointment yesterday morning for a sinus infection. The phone call lasted less than a minute. I was informed that the doctor could not treat me in the state of Georgia because a sinus infection requires an antibiotic for 7 days. It’s illegal for you guys to treat anything that requires more than 3 days of treatment.
So basically your doctors aren’t able to prescribe antibiotics... so what do you guys actually do? Your website and the information flyer that was provided from a teledoc rep who visited my work office specifically says you can treat sinus infections. I had to go to an urgent care center and pay in order to receive 7 day antibiotics. I feel that since Teladoc can’t actually prescribe antibiotics (unless it’s for three days or less but most people would never be prescribed three day antibiotics because that doesn’t actually treat common illnesses) this is a total scam. I sent an email to Teladoc and was informed that the $45 I was charged for less than 60 seconds of wasted time was “denied” because “By requesting a visit, it does not guarantee that a Physician will be able to treat you”. You guys know you can’t treat sinus infections, so why are advertising it? If it said that you couldn’t prescribe meds requiring more than 3 days of treatment, I wouldn’t have called.
Beware! This is false advertising and the biggest scam.
Not Real Doctors 1/5
The co-pay may be cheap but you get what you pay for. Didn’t get a true diagnosis. Go see your doctor in person.