Complete ripoff 1/5
My wife was having cold symptoms and couldn’t take off work, so she tried Teladoc for the first time. She was charged a copay just to be told to go see her primary care physician when all she wanted was a prescription to help clear things up faster. We’ll never use this joke of a service again.
Hit or Miss 1/5
By Phil 1218
Some doctors are fantastic. They’ll take time to listen to you. They’ll provide valuable feedback and care. Other doctors have agendas and their minds are made up prior to speaking with you.
As for the apps customer service, this is another poorly designed situation. No one can communicate with you effectively if and when you are looking to dispute a poor visit. It’s simply a streamlined profit designed to make money and provide minimal care. I would waste time spending the money. Still go and physically see a doctor, even it is at a Quick Care or Minute Clinic / Walgreens Clinic.
Soooo Convenient 5/5
By ChatChat 08
Love teladoc 5/5
Most of the time I have seen the doctor and got my script within an hour. Which when I call my doctor. It is a hour drive to sit to get see. If I get in that day. Then 15-20 with doctor. Then an hour back. Get script late that day if not next day. Teladoc just gets it done.
This works great! 5/5
Toledo can is a real time saver for simple, acute illness. It saves me both time and money and gets me better, faster.
Like it already 5/5
Easy to sign up and add dependents
Paid 40 dollars for a doctor to tell me to go see a doctor 1/5
Told the doctor I have had a sore throat for a couple days now. Basically all they said was to go see a doctor which is what I thought i was kind of doing. She said the only thing she was going to do was send in something to sooth my throat.(which I can get cough drops) it’s been over 4 hours and they haven’t even sent anything to sooth my throat which is the least they could do. I’ve also called them 3 times to get any information and have heard back from anyone. I wanted antibiotics or something similar to help treat my problem. They did nothing to help. Got charged 40 dollars for a doctor to literally tell me to go see a doctor.
Most absolute wonderful thing of this generation! 5/5
Wonderful and professional doctors, quick, affordable, and easy! Thank you, thank you!
a working mother with two children!
Love it 5/5
Very convenient when all you need is a quick fix
I’m amazed 5/5
My job provided this for me. Today is the second time that I’ve had to use the service. Both were after 9:00 p.m. for my children it saved me the co payment and time.
0 stars. Tried once. Waste of time 1/5
Got charged and was asked to visit a Dr. I person. Utterly useless
Great service for little cost 5/5
The Teladoc service is top notch! Their response times are quick & painless. Whenever I set up a call they respond within minutes normally. It is so convenient for basic healthcare situations like when you have the flu, cold or similar issues. This beats going to the doctors office and sitting in a waiting room for simple solutions. It’s also a plus to have your insurance offer the service at no additional cost. The Teladoc service is my go to 9 times out of 10.
I love being able to schedule a call at any time and submit pictures for symptoms I am unsure of. Plus, I don’t have to wait at urgent care for hours at a time!
Ease of use 5/5
I contacted Teledoc for bronchitis , Which I get a couple times per year so am familiar with The symptoms.
It was nice to not have to go to urgent care and just be able to go pick up the prescription.
Easy app 5/5
The interface of this app is fast and easy to use.
Never again 1/5
I got prescribed an over the counter Claritin for bronchitis. I clearly needed an antibiotic. Got charged $40 for the visit then called back two days later after my symptoms worsened and a fever developed. They wanted to charge me another $40 with no guarantee of prescribing an antibiotic. I will never use teledoc again.
Skip the Urgent Care/ER save time and money! 5/5
By EB-broker & avid user
Why wouldn’t you want to skip the visit to a dr when you can have one immediately from your couch. They can do a lot more than one would think. Make Teladoc your first call Dr.
Love that I can just talk with a Doctor by phone with this app I have used it 3 times love it. 5/5
Thank you Tel A Doc
I love Teladoc! 5/5
I love Teladoc! I ensure that all of my coworkers are using Teladoc because it is such a convenient way to get medical help. If I did not have Teladoc, I would not have tried to get any medical help. If you aren’t using Teladoc, you need to start!
Perfect and convenient, especially on weekends when the nearest urgent care is 2 hours away.
I love Teladoc 5/5
By wsu fan
Teladoc is the best, especially when I know what the problem is and would like to avoid leaving the house to sit in a waiting room with other sick people. It saves me time, money, and energy I can use to heal by staying home.
It’s ok 3/5
I used the app to get help with asthma and cold symptoms and the doctor was pretty rude and impatient to get me off the phone. The benefit is I did get what I needed. So I guess it’s perception.
I am disappointed with this app. My daughter had a cough that got pretty bad before bedtime. I called and set up a call back, doc called me back in less than 5 min. He said he was sending me a script to my local pharmacy but to give her a spoonful of honey in the meantime (pharmacies where closed). I didn’t go out and buy over the counter medicine. I figured I would wait for her script to be ready in the morning. Went to pick up the script first thing in the morning and the pharmacist said that the doc sent in a script for Dimetapp!! She said that it was an over the counter prescription and pointed me to isle 2 so that I could go grab it and pay for it. I could have picked up dimetapp anytime what was the purpose of me calling a doc to prescribe it to me??
Easy to use 5/5
FaceTime or phone call with a doctor, few questions, and BOOM! You’re done. If you need a note for work, they send you one via email
Took 12 hours for them to call in a prescription for my migraine. 1/5
I’d give zero stars if I could. I got a horrible migraine at work and was going out of town after I got off work so I didn’t have time to go to urgent care. Called Teladoc and got a call back within 20 minutes. She said she’d call in a prescription. 2 hrs later my pharmacy had not received a call. I called customer care and they said they’d start an inquiry. An hour later still nothing. I called them back and they said it can take up to 48 hrs to complete the inquiry. I said I need medicine for a migraine now not in 2 days! They couldn’t help me. I waited another hour before having to leave and just suffered with the migraine. I got a message in the middle of the night that said a prescription was finally sent in at 1:00 a.m. 12 hours after my initial visit, which does me no good now! I will never use them again.
Thank you 5/5
My doctor was helpful, easy and answered all my questions.
Great service 5/5
By Crazy mama;)
I’ve had to use this service twice. Both times the doctors were very nice and worked with me to devise a good course for treatment. They even provided me with doctors notes and saved me $15 on my copay.
What a waste 1/5
I just paid for NOTHING!!!! Now I “get” to pay again to go to a Dr. I just Love flushing money down the toilet. NOT!!!
Works great 5/5
By Honda Wilkins
Always there when I need it
Very Convenient 5/5
It is very convenient to have. I was working out of town and needed to go to the doctor for a sinus infection. It was great to have access to Teledoc, and avoid the expenses of going to the doctor out of state.
So I waited 17 mins passed the time that I was scheduled for, and then the dr that called was ok. He was informative but didn’t listen to me when it came to me knowing my body and what i can take antibiotics wise. Anyways he prescribed me something I won’t take and feel like I wasted money on the visit and I won’t be picking up the prescription anyway.
The App needs work 1/5
Having a simple issue, thought I would use the service, as it is free with my insurance. After all the initial setup, I was called by the Doctor, which was great. He asked that I upload a photo, which I’ve tried to do using the iPad app with zero success. It just hangs the app. I tried accessing the help center which doesn’t work. I tried contacting them by phone, which takes you to an automated message to sign up for a free monitoring service press 1 or if not press 2 which disconnects you.
Good app, but trouble with uploading pics from iPad 4/5
Good app, but trouble with uploading pics from iPad
Great Service! 5/5
I’ve used Teledoc 3 Times now and couldn’t be happier. Ailments I called for were UTI, post-op question (to see if I needed to go to the ER) and pink eye. All 3 providers were extremely professional and very helpful.
These physicians cannot replace your PCP for more serious issues but they are an amazing resource for issues that come up later in the day or on weekends.
I could not recommend any higher if used appropriately.
Hard to use 1/5
Chose to talk to a doctor "asap", waited half an hour, now it's time for bed, and there's no way to cancel the session. They'll just keep trying up to three times. Any link to help either answers the same 5 questions repeatedly, or gives the phone number for Teladoc.
Love it!!!! 5/5
By brittanee goshen
I absolutely love this! I got it with my job. Anytime I have any problem with myself of my children I go on the app and it’s a quick process. The doctors are really knowledgeable. This is safe and convenient!!
The lowest rung on the medical ladder. 1/5
Firstly, I could barely understand the “physician” that I spoke with. There should be an English language proficiency examination prior to practicing telemedicine. Worst of all, they failed to address an obvious case of streptococcal pharyngitis with a high fever of 102 F.
By this is reiduclous
Takes forever to sign up - won’t let you go further until you have your Dr’s first name and fax number. Won’t accept input sometimes- have to keep trying. Scanner would not work. Typing didn’t always work And then Dr had a very strong accent and we couldn’t really communicate
Circumvents Doctor Trips for Smaller Issues 5/5
Like poison ivy and stuff
Waste of time & $$$! 1/5
After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it.
HORRIBLE DO NOT DOWNLOAD JUST GO TO DR 1/5
So I had horrible body aches and fever and wasn’t getting better so I tried this app and they called and said oh you have a virus. A day later I couldn’t swallow and had a horrible sore throat so I went to a REAL doctor and obviously I had strep. So like obviously they were way off so just save yourself the trouble and go to a real doctor.
Very thankful 5/5
By Amanda Waydo
He teladoc staff have come to our rescue several times when our GP was unavailable. We are very thankful.
Waste of time 1/5
This is the worst service on the planet. All they can tell is is over the counter treatment for the symptoms which you can go to any pharmacy and figure out for yourself. I’m deleting the app.
Amazing service 5/5
Mom with 3 kids, full time job , and crazy schedule. This has been a game changer in our family!
Bad photo upload 2/5
App kept freezing and crashing when trying to upload a photo for the doctor. Very frustrating!
Awesome app 4/5
I think this app was a very intelligent invention , however everytime I try to submit a picture when requesting a visit, it sends me to a blank page and Im forced to restart everything I typed. :/ if that can be fixed I give this app 5 stars !
So easy!!!! 5/5
Where has this been my whole life? No more days ruined for a simple Dr visit. Im shocked at the ease and efficiency of this!!!!!
Beware in Georgia 2/5
What could have been. Beware using this service in Georgia.
I first contacted Teladoc last Thursday as I had been fighting some allergy and sinus issues for the three weeks prior. Within 30 minutes of setting up an account I had a video visit with a doctor, a diagnosis of a sinus infection, and a 7-10 day cycle of antibiotics prescribed by the physician. I was told Georgia law only allowed the physician to prescribe three days worth of medication and I would need to call back for another refill.
So I finished my three day prescription on Monday and call Teladoc back to get a refill to keep my antibiotic cycle going. I was told by a rep that because I did not call within 72 hours that I would need another visit to get a refill. She made it clear I needed to call back the next time within the 72-hour window for refills. So, she schedules me a phone visit with another doctor who prescribes another three day supply and makes it clear to me I need to call within 72 hours to have my prescription refilled again to complete the cycle.
Thursday morning, within the 72 hour time window, I message Teladoc about a refill and am told I need to see a primary care physician. I call the number and speak with a representative and she tells me I did the right thing and someone from the Rx team would contact me to get the prescription refilled.
I get the call from a nurse, who transfers me to the Operations Manager, who then tells me that everyone I spoke to previously was wrong and that Teladoc can not refill the medication their doctors prescribed to me. After two visits, three people telling me to call within the 72 hour window, and two hours back and forth with representatives I am denied further care with the reason being everyone I had spoken to previously was incorrect. I explained again that I was given a 7 to 10 day treatment plan by Teladoc doctors but no help.
Needless to say, I cant schedule a visit with my PCP for over a month due to their backlog. I am feeling somewhat better but not 100% and Teladoc did not show they care about making sure I am well. The Operations Manager even agreed with me that I am on my own and out of luck.
In summary, avoid using this service in the state of Georgia. Teladoc staff do not know the rules and no matter how many times someone tells you to do something, there is a caveat to that; they will deny service and really act like they don’t care about your health at all due to the laws regarding their practices in Georgia. It would be nice if they told me upfront and honest about what kind of service they can provide rather than keeping me on the hook only to dump me to the side when I was nearing conclusion of their prescribed diagnosis and treatment. Don’t make the same mistake I did.
The best 5/5
By T. Kerr
I love this option. I work crazy hours and I hate missing work. So I can get care when I need it. The doctors are so nice and even though you are not at the dr office. They take their time to understand what you need. I love this❤️❤️