I woke up a few days ago with a stye on my eye lid. It was very uncomfortable and very annoying. Having a busy schedule makes it difficult to go visit a Dr for something minor as this was. I recently received a Teledoc card in the mail stating video-calls and phone calls to Dr.s was now covered under my insurance plan. I’ve decided to give it a try via video call. I was connected to speak with a licensed doctor within a few minutes. The Dr. was very professional and explained exactly the cause of a stye in the eye and how to care for it. He provided me with useful home remedies and an antibiotic ointment straight to my local pharmacy. One day later, I’m feeling better! This was very convenient.
I don’t suggest using this for something such as the flu or a more serious case. Use your best judgement. I highly recommend this app!!!
Did I really just pay $25 to be told to watch relaxation videos? I will never use this app again. Ridiculous.
The reason I gave 2 stars is because they were pretty prompt in calling me and talking to me. I had a sinus infection, which I get every year around this time, so I knee exactly what it was. I decided to try teladoc so I could go ahead and just get a prescription for antibiotics and steroids without having to go to the doctor. I told the doctor who called me I knew exactly what is was since I get it every year. She proceeded to tell me it was just a virus and it would get better after a few days. Knowing that was not the case, I went to an urgent care where they confirmed I did have a sinus infection and a little bronchitis. So, overall, it was basically a waste of time. Maybe this would be better for things like Pink Eye where they can’t question how sick you.
Would be nice to have more options- 4/5
On the medical history and medications lists. I take an injectable on a monthly basis, but that option is not there. Also in the Allergies section of the app, there’s no plain old “OTHER” that we can pick in the “Food/Other” drop downs. I even looked in the “Drugs” drop down to see if there was just an “OTHER” option, and all I could find in either list was “Environmental-Other”. I picked those because I have 2 unusual allergies (to adhesives and Dark Rum), and had to write what I was allergic to in the “Reactions” section so it would stay in my profile. I want to use this app for a video visit, but at the end of inputting all of my info, the app tells me the total for my visit will be $180.00, but that I only have to pay $10 right now, and they’ll bill my insurance for the rest; but then in the next sentence, they say that I’ll be responsible for the other $180 by the time the visit comes up, and if I don’t have it, that I’ll have to reschedule my appointment. So I’m confused. Are you going to bill my insurance AFTER my visit? Or do I need to have the full $180 up front? Please clarify better! That’s pretty much what stopped me from finishing booking my appointment, was that question hanging there.
Horrible experience 1/5
I was told that they can help with my medical issue so I called. Drs words were “oh I’m sorry we can’t help with your issue” and that was it. Should not advertise you help with conditions if you don’t and then not refund my $40. Convientent it was NOT!! would NEVER recommend to anyone but will for sure refer to other companies with way better reviews than these. You should be ashamed.
By Chris VanBrunt
Go to a real person to be seen. Don’t waste time and energy on this.
Felt like was talking to a robot who didn’t really care. Doctors advice was to buy every OTC item I could and then see a real doctor in 2 weeks if problem persisted. Deleted app and will never use again
I have a 1 Star because I couldn’t give 0. I called for a muscle in my shoulder problem and when I got to the pharmacy he had prescribed arthritis medicine. I don’t have arthritis! I refused to purchase the medicine since I don’t want to take medicine I don’t need and won’t help and had to end up going to my FP doctor. Turns out I was right. I was having muscle spasms and the medicine the telaquack prescribed would not have helped at all!
Couldn’t be easier 5/5
By Misty N.E
With 5 boys at home you can imagine the amount of time spent at doctors offices as they spread the flu and strep to each other. I can set them all up an appointment and never have to leave home except to get their medicine. This service is a life saver. I couldn’t be more happy. Thank you for getting with the times and keeping me out of the ER during cold season and not having a giant copay for the office visit is great.
Would give it negative stars if I could. 1/5
I booked an hour in advance. But it said I couldn’t because I needed to book it...an hour in advance...so I chose an hour and 1/2. Was sent 1 notification telling me that NAME would be calling me at the appointed time. They never did. I got online and and located the nearest urgent care. I’m sitting here now writing this review. Then I get notifications stating if I don’t call them back I will be charged for the visit. So I call & guess what there’s a long wait time. Don’t use!!! Buyer Beware!!!
Awesome app works well 5/5
Very impressed with this application
Doctor wasn't allowed to prescribe what she thought I needed 1/5
The app itself is fine, but the doctors aren't allowed to prescribe as normal doctors do, so it was a complete waste of a copay since the doctor I spoke with, while kind and knowledgable, told me to go to my local Urgent Care clinic to get the prescription she's not allowed to prescribe. I tried Teledoc because my back is spasming, and driving to the local clinics is difficult.
If Teledoc actually enabled the doctors to do their jobs, I'd be much happier with the service. As it is, I doubt I'll use it again.
Every time I contact this app and a supposed ‘doctor’ calls, I’m told they haven’t got s clue and I should go to the emergency room...thought the point of this app was to keep people out of the emergency room? Save your $10 for the ER copay and don’t bother with this app.
Have to call? 1/5
Just finding this online wasn’t enough. If I didn’t find it in a way they asked me, I have to call and set things up. That’s a pain and won’t be happening.
Doctors are rude 1/5
I was expressing my concern to the doctor. Said that the doctors I saw through some other service is not good medicine (even though both are tele-services) then hung up on me. Never again.
Very hit or miss 2/5
It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital.
Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate.
Using it over 5 years! 5/5
By Raina Leigh
I love this app and service! It is so easy to use and great time and money saver! I save my copay as well as missed time from work to make it to Appt. This will not help major health/illness concerns but great for common colds/various infections!
Took money, never called back. Should have gone in the old fashioned way.
Three Strikes You're Out 1/5
Waste of time and money
The app charges prior to doctor's call ($40-160) and then does not automatically refund when the app malfunctions (frequently) or the doctor is unable to treat the condition. Teladoc then requires that you request a refund via lengthy customer service calls where legitimate refund requests are met with suspicion and stalling on the phone (even in an instance where the employee could see a charge but there was no record of an appointment).
Additionally, the "doctor" (DePasquale) failed to review the three word reason for the appointment and medical history and was unable to treat condition. She admitted this and stated they did not generally review either prior to calling. She also refused to make a note in the note section available to her to state that she could not treat reason for appointment to help speed up the cumbersome and time-consuming refund request process.
DO NOT USE!
Waste Of Time 1/5
I do not recommend Teledoc. It’s a waste of your time and the doctors do not listen. Not only did they not listen to my husband and myself but they treated us like we were idiots. My family and I will never use this company again.
This service is Trash!!!! 1/5
Straight trash.... the doctor started off by informing me that I would not get an antibiotics due to only being sick for five days... (severe sinus infection)
I was then told to drink more water? And try some otc meds... if I was still sick after ten days call back...
Sorry people skills... sounded like I was bothering the Doctor.
Paid my money to be told to drink water.
I will never waste my time of money with these people again!
Doctor tells me 'CDC says a person can't be treated over the phone'. What is the point of teledoc if they don't treat over phone? Horrible rude personality doctor.
NRA relationship 2/5
Disappointed to find out Teladoc has a special relationship with the NRA. As long as Teladoc has any relationship with the NRA I will not use your services!
So happy this exists 5/5
I don’t think I’ve ever reviewed an app before, but Teladoc deserves my unwavering praise. My nanny had strep, my oldest son has strep, my middle child has impetigo (same bacteria as strep), so when I woke up with a fever and wicked sore throat, i knew it was strep. The thing is that I was too sick to want to leave the couch and drag my sick children with me to the doctor’s office, but then I remembered a coworker’s praise for Teledoc and I thought I’d give it a shot. After registering my medical history, I requested a phone call from a doctor, who called within minutes. He listened attentively to my symptoms and the diagnosed issue in the house and a script of amoxicillin was sent to CVS right away. This is the future of non-emergency healthcare!
Sign Up Pocess 3/5
Not the best sign up process. Under allergies it only gives you a list. If your allergy is not on the list, you cannot type it in. Under contacts, same problem. It should allow you to type in all requested info instead of just providing lists. This needs to be changed.
Avoid if at all possible 1/5
There isn’t a rating low enough to categorize the problems I’ve experienced.
No Help 1/5
Doctor was nice but called 40 minutes after scheduled appointment and $40 to talk to a doctor for less than 5 minutes is ridiculous. I have swimmers ear and symptom that have persisted for 5 Days. I’ve had it before and know I need an ear drop antibiotic. The doctor said that Teladoc’s policy on ear aches is not to prescribe antibiotics; to go somewhere locally to have it checked out. Gee, thanks. Now instead of being out the fee for an office visit, I am also out $40. What is this for if it’s not for simple stuff like ear aches? And if that’s Teladoc’s policy on ear aches, that’s fine but then why don’t they just say so when I clearly marked that my issue today was an ear infection? Unbelievable. I don’t know why I trusted these people to help. Instead I just paid good money for someone to tell me he can’t look in my ear over the phone. Just save your money and go see your doctor.
TOTAL GARBAGE 1/5
This app is Literally TRASH !!!!!!!
I requested a visit at 10:00am and NINE HOURS LATER (7pm), “NINE” I STILL Have Not Received A Call, Text, Email......... NOTHING !!!!!!!
What’s the point of giving all my info and not receiving any reliable service? Hence why I am so skeptical about downloading and using apps like these.
Waste of money and time 1/5
Since they don't want to tell you beforehand, I will warn you don't use this service if your child isn't 1 yet. They will say, "can't treat under 1" and still charge you. Mom of twins (was desperate) and now also taken advantage of. Thanks Teladoc...
Teladoc is AMAZING. 5/5
If you don’t want to leave your house, but still receive amazing service and attentive care, Teladoc should be your go-to.
Just had an incredible experience with both the customer service staff and physician. I got an update when my chart was being reviewed, when I should expect a call (and it was very fast - next to no wait time), and a follow up to say my prescription had been submitted.
To say I’m impressed is a massive understatement!
Wow - An Introverts Dream 5/5
No coughing kids, 3 hour wait times, and rude people. I called to get refills on my maintenance meds and had a call within 10 minutes. This was awesome! I will definitely use this again.
Not reliable 2/5
Submitted a request and kept getting push notifications that someone would be with us but over an hour later there was no call. Every-time I went in the app after the notice there was still no doctor assigned. I had to pay for them to break their guarantee.
Said visit was 10 dollars charged my card 80 dollars so be careful using
Great Doctors...Idiot customer service 2/5
Title explains everything...they take your money quick and a doctor takes there time with you but don’t expect anything else from the company
Love the tiny font with no option to increase. 1/5
The smaller the font the better. Thank you.
Teladoc is a useless service 1/5
Teladoc is being sold to many companies as a benefit on the premise of “if you already know you just need antibiotics, then we can do that for you”. Even this, they fail to deliver. 90% of the time, you’ll get a nurse practitioner living over a thousand miles away who will waste your time and ultimately make you visit a local urgent care.
I urge everyone whose company offers this as a “benefit” and has encountered a similar experience to tell their HR department so that Teladoc can be held accountable.
After reading all of your reviews very carefully, I’m deleting this app and not even bothering to try your service. It looks like you have some work to do, and should stop dipping into everyone’s money.
2 calls to customer service 2 hours and twelve minutes no consultation 1/5
I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc? 40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.” I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for!
Misdiagnosed first time and I had the flu. Second try the doc never called me back after a 4 hour wait. Worthless!
Exceptional Service 5/5
By Mike - Myrtle Beach, SC
I have used Teladoc since 2015 for after hours and other times when seeing my Family Doctor isn't an option. Teladoc has always measured beyond my expectations and the Doc's diagnosis has been right on target. Thank you Teladoc!!
Waste of time and money 1/5
I scheduled an appointment only for the doctor to tell me they can’t treat minors for ear pain as of 6 months ago. So they’ve had 6 months to figure out how to make parents aware of this new development but instead they let you schedule the appointment and not help you so they can still collect your money. Scam artists. When I was signing up I had to input my child’s age and what the problem was (ear pain) so at that point they should have had some kind of pop up that said they would not be able to help and to consult a live doctor.
Waste of Storage Space 1/5
Deleting App. 2 requests placed and both times was I referred to a clinic/urgent care/PCP.
It’s a great idea but the execution is horrible.
Ear ache 5/5
By litte 1
I just signed up for Teladoc this morning. I had woken up with an earache and congestion. Within minutes I entered my medical history, requested a visit, and received a call from a doctor. A prescription was sent to my pharmacy. This service was quick and easy! The doctor was friendly and knowledgeable. This is my first experience with Teladoc, but so far I think it’s fantastic!
Waste of Money 1/5
Terrible advice, huge waste of money and time.
Corporate medicine 1/5
By Moms new iPad friend
If you want to spend $40 for the most conservative corporate medicine with no consideration of your history and a two minute call, this is your app
Not a replacement for a doctor consult 1/5
By The ESJ
We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am).
The doctor consult was reasonable and a medication was provided.
After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc.
Awful App 1/5
I can’t even use the app. I’ve entered my address 15 times but it keeps telling me it’s not entered. Please fix your app so it’s actually usable!! I need to request an appointment but cannot due to “no address”. Get it together!
Poor design 1/5
Faster to go to the doc than to fill out the app's forms. Really poor app design. I gave up when it required me to input all my doctors' contact info. Why not just pull it from my Contacts? Redesign the app.
Waste of time 1/5
Don't bother..it's a waste of money
You will charged whether a doctor helps you or not. Very disappointing to pay a fee for no service. I will never use Teladoc again.