Apple doesn't like it when you force me to your app. 3/5
I try to complete a password reset, click on the link in my email, Apple only gives 2 options to open it. Chrome or Safari. Either one I click, Teladoc decides to try and open the app anyway. If I select ok it takes me to the login screen on the app with no password reset. I'll never understand companies that have both an app and a website but refuse to let you use the website and absolutely rape you into using the app. I understand your dev team took time making it, it's nice and convenient, but stop forcing your appstyle on me and let me use the option that works. As bad as Yelp. Just let me decide when I want to use the website and when I want to use the app. It's my information and my phone, not your choice.
The doctor screwed my prescription. 1/5
The refills should had been for 90 days but emailed 40 days. Pharmacy reached out to them and now over twenty days no response.
Incompetent doctors I guess, that’s why they don’t have a real job.
Never again, wasted my time.
Best App created!!! 5/5
When I first used Teladoc it was because I had a cold and I got my medicine sent to my pharmacy and all I had to pay was my medicine. This was so convenient because I didn’t have to pay for a doctor visit!!!
Best app out there. It’s convenient and affordable. I used it while vacationing in another State.
They don't treat anything 2/5
They don't treat anything I call in for (adult sore throat or any kind of pediatric sicknesses). Yet they will charge for the call even when they only call to give you a "consult" to say, "you'll have to go to your local doctor." This is beyond ridiculous.
Totally Dismissed 1/5
The (rude) doctor spoke to me for about a minute before declaring he couldn’t help and I’d have to go to my PCP. Really? One minute? (And it turns out, he was wrong about the issue I was having. Maybe if he’d asked a few more questions...) I contacted Teladoc to inquire about waiving the fee, considering the brevity and complete uselessness of the call, and they gave me some BS answer about their disclaimers saying the fee is non-refundable. Yes, but when your service is terrible, you should try to make amends with your customer. Bye, Teladoc.
Wait time was over an hour and a half and I never was connected to a doctor
Not using again
This app is great to use very easy to set up
Best treatment ever!
The app is adequate, the “doctors” are not 1/5
This was probably the worse experience I have ever had with a doctor. Not only did it take over an hour to get someone on the phone, they didn’t do a video interview like I requested and when they finally answered the information was questionable at best. I have a hard time believing they were a provider. My wife is a nurse practitioner and she handled the call and the symptoms we provided didn’t line up with what the “doctor” was saying. This was an awful experience and I will likely never use it again. Be warned to all who read this, just suffer in a waiting room, at least then the information you will receive will be credible.
Sore throat 5/5
App really came through on a Sunday when I was really sick!
Nice doctor but not helpful 2/5
The doctor was very nice. But she said Teledoc doesn’t prescribe antibiotics for UTI in post menopausal women, only pre-menopausal.
One other time I called for severe back pain (I have a fusion). I wanted a steroid dosepak. I wasn’t asking for narcotics. I wasn’t able to get them.
I’ve called twice and they were of no help to me either time.
Photos don’t upload 1/5
I have tried many times to upload photos and it gets about 95% done and then stalls. Have to entirely start over.
So convenient 5/5
I love having a doctor at my fingertips. Not having to get out when I don’t feel well.
Fast and helpful 5/5
By janet. t
I requested a visit. The dr called me back within minutes, he listened to my illness. I received a text within 10 minutes from my pharmacy saying my prescriptions were ready for pick up. Would defiantly use Teladoc again.
2 hour wait 1/5
I waited +2 hours for a doctor to call or video chat. If it wasn’t for the fact my insurance picks up the bill for this I would never use this company.
Take my advise, just go to a clinic. Wish i did vs wasting 2 hours
CONSTANT ISSUES 1/5
The first time I used I thought this was the GREATEST invention of all times! Second time.... the app couldn’t validate my insurance and I had to call Teladoc. I was frustrated but thought it was a glitch. The THIRD TIME, THEY ARE THE WORST OPTION AVAILABLE 😠😡. Insurance converge is being questioned again, Teladoc can’t verify and says I have to call my benefits department, and they are all in a meeting. I realize it’s not Teladoc’s fault they are in a meeting, but THIS IS SUPPOSED TO BE AN EASY AFFORDABLE OPTION! It’s NOT EASY AND CAUSING ME MORE STRESS WHEN IM 😷. I’ll just go back to work, contagious and make everyone sick now. 🤪😋😵. Thanks for the ride Teladoc!!
This service is a waste of time. If we are calling Teladoc, it’s because we have done all we know to do to get better “meaning - used over the counter meds” and we are needing further medication to help with illness. I try to avoid going to my doctor to keep from getting germs and risking my kids getting germs because they have to go with me. So in my opinion, Teladoc should be for saving a trip to the doctor. If you’ve tried over the counter meds and they haven’t helped Teladoc is no use. You will end up with a trip to the doctor.
SAVE YOUR MONEY 1/5
I never review anything (I know, I know, everyone says that. I mean it though). Could not have any worse things to say about the service this pretends to provide. Be ready to spend some cash to be treated like another number in the queue, your call to be ended abruptly, and you never seeing those dollars again, but still knowing nothing about your condition and honestly just being more scared. Wish I could give this negative stars
Faulty App 2/5
By mrs a dubs
I actually love Teladoc but my app won’t allow me to load pictures and after calling IT they have no way of fixing it. Huge inconvenience and since the video calls only work 50% of the time it makes the service very limited.
Was quick and very easy to follow the directions 5/5
Was easy to follow every step was out lines
I had no idea that it would go so fast
Crappy Doctors 1/5
The doctors on here are absolute jerks. They never let you get a word in edgewise and they are quick to say they can’t help or they diagnose you without even listening. I had strep throat and one said they couldn’t even help me. Within the same hour I went to a doctor in person and they said i definitely had strep throat and they tested me right then and I tested positive. Teladoc is piss poor and has uncaring doctors. If I could give them 0/5 stars I would.
Great app and service 5/5
This saves me so much time and money. Especially for simple illnesses such as ear and sinus infections.
Go to a real doctor. Doctor’s here will not do anything for you. 1/5
By Eddie 20192018
I requested a dermatologist to get me a note for my employer for a skin condition I had . Unfortunately (and not disclosed at all until after you pay for the doctor service), they cannot give you doctor’s note through this app. After charging me, they referred me to the urgent care to get the note that I needed from the beginning.
Save your self the time and money, and go to the urgent care and get real care there.
Do not use this app!!! They take your money and do not provide a service at all! The Doctor I spoke to basically told me to go see my doctor, go to the ER, or to an urgent care... there was nothing they could do for me. It cost $45.00 for them to absolutely do nothing for me... Then when I called for a refund they tell me that is what there service is. It’s a SCAM beware!!!
This is a scam!! 1/5
By The Real Choopzillla
I’m not sure why the job marketed this to us as an actual service. We googled more information and benefited more from that than this. They won’t fill a subscription in an emergency and it’s a giant waste of time. Better off going to an emergency room like we did ZERO Stars!!!
Pretty Decent for an App 4/5
So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative.
I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes.
The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner.
Very convenient 5/5
Works great for routine issues. Great staff and Dr.
Waste of money. They’re a joke. 1/5
By rb walker
Twice now I’ve called in with sinus infections, at times I can’t get to my doctor. I explain my condition, and tell them what I’ve been doing for treatment. They’ll say it sounds like allergies. I explain what treatment I’ve had in the past from my doctor, and they’ll reply with “it’s just allergies.”
I feel they are a joke, and a waste of money. I will not use them again. I gave them one star because that’s the lowest rating I could.
Don’t use Teladoc! 1/5
By sco123xx June
The doctor talked to me for a couple of minutes, told me I should see my own doctor for bronchitis which I get all the time, and charged me $45. Total ripoff. Don’t waste your time or money.
Love it 5/5
This is awesome because I can never get in to my kids dr and have to drive them 20 minutes for urgent care. Great doctors have called me with wonderful care and concern.
Uploading a picture crashes the app every time 2/5
I’ve been trying for months to upload photos to the portal, which is mandatory for derm apts, but the app never uploads. It crashes every time. I’ve finally just requested a video call and didn’t upload photos. It’s extremely frustrating. Contacted customer service but they sent me round about, and the app still won’t upload photos.
Kludgy app! Somehow it retrieved from the deep recesses of the Web the # of a landline that we disconnected four years ago, listing that as my primary contact # in a summary screen they sent me, giving me no way to correct it. At the end of 20 minutes filling out all the forms on my health history required by this app., I find that I’m scheduled for an appointment with somebody—a nurse? A doctor? A pharmacist?— at our local drugstore tomorrow at 1 PM. Wish I’d been given some clue as to the medical qualifications of whoever it is I’m going to see. So far, seems like Teledoc has been rolled out before it’s actually ready for prime time. 😳
Very easy to setup and use 5/5
By Husband and father of 2
Teladoc is very easy to setup and use. I signed up, filled out my medical history and received the call from a doctor in under 10 minutes with a prescription already sent to my pharmacist. All at a $0 cost. I absolutely recommend.
Enjoy being able to contact a doctor with no fee online.
I just wish I could go to my home pharmacy. I am on the Stateline and it will not allow me to pick up at the one closest because it’s not in the same state.
Everything else is awesome!!
Best Ever 5/5
Every time I have used Teledoc the response times have been awesome. Such as today is Memorial Day and I started having a raspy cough not something to go to ER for but most clinics are close. By the time I finished written review they have already called back.
So far pretty easy, my doctor is 26 miles away, I live in the country and today is a Holliday.
Awful service 1/5
All they do is tell you they can’t help you and you need to see someone in person. Very disappointed.
Well laid out and easy to use.
First timer 5/5
By luchiano sd
Really basic sign up and exactly what I was expecting for what I need. Thanx TELADOC!🙋🏻♂️
I really like the Teladoc service, it’s very convenient, but the app is so cumbersome. It doesn’t save information from one profile to another, even though it’s duplicate information. Enough issues have arisen with the app that I’ve had to call the 800 number, because the app either won’t work, won’t let me register my dependents, or acknowledge my account - even though I’ve used it before. It’s so close to being a decent app, but having to call the help line (rather than finding resolution and/or fixing the issue on the app myself) isn’t great by my standards.
Waste of time and $$$. 1/5
Worst service ever! Provider asked 1 question and then told us to go to Urgent Care in the area (beyond simple patient). They still billed us a full co-pay and billed insurance despite the fact that no diagnosis, treatment, or medical recommendations were made. Don’t waste your time or money.
So convenient and quick 5/5
I love teladoc because I can contact them at anytime from anywhere. My work hours are not incredibly convenient for a doctors visit and the last place I want to spend hours of my day when I am sick is urgent care waiting room.
Like this app, first time to use 4/5
I would have given it a 5 Star but I uploaded a picture three times and it took me to a White screen! I had to start all over on my request each time! I decided to move forward without the picture. Other than that it was great!
Customer Sevice Rep 1/5
Ashley in Customer Service was very rude and refused to transfer my wife to a supervisor when she refused to help her set up an account for me.
Prescription nightmare 1/5
Your team processed a prescription to the wrong pharmacy, even though the email confirmation noted the correct one (my local). When I asked Teladoc to fix the problem, they did not. Instead of cancelling the prescription at the wrong pharmacy, they simply placed an order for a new one to the correct pharmacy. With this, my insurance read this as a refill attempt and disallowed the order at my correct pharmacy.
HC at its best 5/5
By trauma junky 91
Fast, easy and accurate. No long lines at the clinic for me.
Can’t reset password 1/5
Annoying AF!!!!! Tried resetting password, emailed link takes to web browser, forces you to download the app, says you’ll be able to reset it after that, then won’t let you reset the password! GARBAGE!
Upload failure 2/5
By Best game ever !!!!!!!!!!!!
I couldn’t upload my pictures.