Never can pay using app 1/5
I have tried on multiple occasions to pay using the app. It works about one in ten tries. So frustrating because my debit card usually in car.
Wow horrible app 1/5
Got an error right off the bat while trying to make a profile. If I can’t even get through the first step, guess what! UNINSTALL. BYE
Waste of time 1/5
Don’t waste your time. The app never works
Does not work! 1/5
After several attempts to try and use this app to get on the waitlist, an error keep coming up asking to reach out to the Admin. Don’t bother with this trash.
Profile Doesn’t work 3/5
I entered all the information but the “create profile” button doesn’t work. Oh well. Works great for getting on the wait list tho.
App NEVER works 1/5
This app never works! Every. single. Time I waste my time ordering to go, submit it only to discover it never went through. I have to call the order in. So frustrating!! We have complained several time and it is never fixed. It is impossible to fill out all forms due to the keyboard being in the way. Don’t waste your time. Just call in your order.
App ordering 2/5
By Big Green_1000
When well we be able to place orders through the app..
This used to work decently.... 2/5
Now it doesn’t... it hasn’t worked properly in months.... what happened????
No Internet! 2/5
By Chey, WY
The app is very hard to use in the restaurant. The connection is bad and lagging. I can never tell if I paid or not, it always asks about updating. I am glad I can not pay twice for my meal. Also, it charged me for a 20% tip when I pressed 15%, but again, I can't tell what or if I paid. This app is not very user friendly.
Waitlist no longer works 1/5
The waitlist feature hasn’t worked for a month now, making the app pretty useless.
Worthless app 1/5
Cannot place a TO GO ORDER , I have called the restaurant as they tell me it’s only available while they are open. I called twice and they said it’s up and running , still not able to place my order. I deleted and reinstalled the app still doesn’t work. So you guys lost about $100 food order and we order from our local pizza shop. Not as good but we’re able to place the order and they even delivered! Terrible app doesn’t work for “Order to go “
Not Worth It 1/5
Not really sure what the point of this app is. It provides the same general info that the website does. Would be great if the rewards were tied to the app vs a text-message platform. For example: went out to eat for Easter. Paid at the restaurant instead of through the app. That night, I wasn’t able to scan the receipt code. So I’m not earning any points. Why have an app that doesn’t really do anything extra?
Can’t submit profile 1/5
Create profile button doesn’t work. Deleted app.
This app just makes people waste time why they don’t fix I don’t recommend this app.👎👎
Does not auto fill. Took me all the way through order as a guest and then fails at end. No confirmation. Show up to pick up and no order In system. Don’t bother. Waste of time.
What a useless app! 1/5
I can’t even login it says contact support of problem persists. Support emailed me a new password still the same problem!
No way to pay for takeout? 1/5
I always order takeout and the app will never accept payment. No matter how long I wait between trying or removing and adding my card, it never works. Why not just add a “pay in store” option instead of forcing me to call?
Terrible App-don't waste your time! 1/5
Two main reasons for this rating.
1. Speed: the app takes for ever to do everything! I had to close the app and do something else so it could find the location in my home town.
Then when trying to call ahead, my wife was able to actually look up the phone number, call, and hangup before the app even loaded the screen.
2. Buggy: every action from creating my account, locating a restaurant, and calling ahead ending with an eye message saying I need to call tech support!
We love their food but hate this app. I've now deleted from my phone.
waste of time 1/5
waste of time. Other than the online ordering this app is useless. The pay now feature never works and I have sent multiple emails to tech support and also spoke to management and still no resolution.
Odds are, it won’t work! 1/5
What’s up with this app? Never works when trying to pay. I go to Texas Roadhouse every week and out of 50 visits it has worked once when trying to pay! Please fix this!!!!!
Waste of time 1/5
We downloaded the app and sign in on the waitlist. It gave a 30 time to get there and when we walked up we still have to wait another 30 minutes. What is the point? What a joke.
Needs work 1/5
Can’t order the weekly special on the app. I can’t leave any notes to tell him about my food.
Just some basic things
What’s the point 1/5
No rewards except for the first time sign up. None of their restaurants even use the QR code to get the rewards.
Garbage app. Good place to eat. 1/5
I really like eating here which is why the quality of the app is such a shame.
The app logs you out if you ever run it in the background, the offers double up then disappear, the waitlist doesn’t show position and doesn’t save your confirmation number. It’s a user experience nightmare. I tried this on multiple devices and contacted the dev team to the same canned response. Maybe if most people rate the app 1/5 then it isn’t “specific to their device”.
Don’t bother 1/5
Forgot my password , so I type in my email and it wants the answer to my security question. There can only be ONE answer and it is a single word. I tried capitalizing it as well. Didn’t work. Must be a bug because there can literally be one answer to my question. Wanted to log in for my “birthday” appetizer coupon but there goes that. There’s no way to retrieve your account if you lose your password and it won’t take your security question answer .
No benefits 2/5
The app works okay. However, with many other restaurant apps, there are special offers and rewards. Texas Roadhouse doesn’t offer any which is really disappointing
Poor attempt at an App 1/5
I love Texas Roadhouse & was very interested in trying the app. When I called to put our name in for “call ahead seating” I heard a recording telling me about the app, saying I could put our name on the list from the app as well as do other things. Well it doesn’t work, there was no option to submit our name for call ahead seating.
So I called back and did it the old fashioned way. Then I discovered the app gives you a free appetizer coupon. So WOOT WOOT!
But wait, I try to redeem it and it gives me an error, not once, not twice, not even three times but 6 times before it showed the barcode for the free app we had already eaten.
Barley worth downloading and the hassle to try to use for a $6 appetizer.
Dine in rewards 1/5
I can’t see where is can get them and my last visit either was not added. Should I uninstall? Tkkirk
Redeeming Things 1/5
DO NOT CONFIRM a redemption item with your server! I tried to get my free appetizer today and the thing says to show it to your server but when you confirm that’s what you want it gives you a bar code for them to scan....So yeah that means that they have to take your phone from you and over to the register since you never go up to the register (don’t know if the developers understand that this is a sit down restaurant)....seriously it would be better if they just give you a code with no barcode and you write it on your receipt or heck have the waitstaff write it down for you to confirm authenticity.....What a cluster****.....
This app couldn’t be worse! 1/5
Wow. This app is hands down the worse app I have ever installed. Ever.
I seriously think some Texas Roadhouse employee had a 10 year old kid that did one of those “hour of code” things and decided their kid could write the company app. This thing is absolute garbage and shouldn’t be on the App Store.
In no particular order:
1: it simply doesn’t work. I had errors trying to create an account and was told to contact support. You can sort of use the app without an account, but those features barely work.
2: you can’t search for locations. I have one 2 miles from my house in a different zip code. When I use that to search I get zero results. But, if I put in the zip code of the the store it’s found.
2: can’t use the call ahead seating function - which is the only reason to use this app.
3: it blasts you when alerts as soon as you open the app. First they want to send you notifications. Then they want to access your camera. And lastly they want location access. It’s like that guy that stalks you because you said hi to him once.
I thought this app would be awesome but no. 1/5
I was very excited about being able to scan my bill and pay from the table ratttgan having someone walk away with my credit card but then I discovered that it does not use a trusted system like Apple Pay. Instead they expected to maintain my credit card information in their own system. No way!!!
Waiting in Urbandale 1/5
By waiting in urbandale
Hi. Love the food here, always packed. Your app doesn’t work. So we are sitting here waiting 40 minutes at 5:30. Really popular place, build one in west Des Moines !
Don’t waist your time 1/5
It’s totally worthless to even call ahead if they tell you to be there by a certain time and your there on time and still have to wait 45 minutes!
Useless - Cannot use it. 1/5
I have a iPhone XS and it is impossible to sign up because the acceptance box and the sign up tab is under the keyboard. When you scroll up the screen immediately scrolls back down.
Why don’t the developers test the app on different platforms.
My VIP offers are not honored 1/5
The offers you receive under My VIP offers are not honored at the restaurants. When I tried using the free appetizer listed under My VIP offers, both the waitress and the manager stated they have never seen the app before and refused to honor the promotion. Instead they treated me like a criminal who was trying to get free food.
It’s unfortunate Texas Road House doesn’t properly train their employees with the different promotions being offered. I had the worst dining experience largely due to this app and the incompetent management of Texas Road House.
Worst App 1/5
It's always a problem when trying to order take out. Then call the location and the customer service is horrible. Not able to find items that's offered at the location on the app. I am going to write corporate about how bad the app and customer service is.
Good food, bad app. 1/5
Too bad this app will not even run on an iPhone X running the latest current software. I cannot even enter text to make an account. It freezes constantly. One star is being generous.
App needs major work 1/5
Good to get a free appetizer but that is all. It doesn’t recognize all locations. Went through process to order through the app but it doesn’t work ended up having to call to place order so by the time I messed around with all that we ended up getting there before food was ready so we had to wait longer than we had planned for.
Automatic tip for to go orders 1/5
Automatic tip gets added in, regardless of level of to go service...
Good but could use improvement 2/5
It serves its purpose, would have rated this higher if me and my wife could both be logged in. It’s a pain to have to log in every time she uses the app. Would be nice if we could both be logged in simultaneously with our account
Wait list 2/5
Doesn’t let you change how long it will take to get there. Also it said to be there at 4:14 and the was the time I was entering info
Good idea gone bad. 2/5
The app works fairly well until you go to pay and then it gets stuck on Visa. Also you have to go back constantly to make sure the order hasn’t changed on you. Ended up getting dinner elsewhere.
3 stars is generous 3/5
By Uncle Morgan
App is hard to understand. No place to enter time of arrival. Need a text box to enter special requests such as seating. App developer needs to work with real customers.
The app says you can pay by entering the code on the bill. The bills don’t have a code. Good luck if you ever go to another location, it’s horrible to figure out how to change store. The menu is not in the app. I want to use the app but can’t find a reason to.
Call ahead needs to be available for all locations 2/5
Installed this so I could join the wait list on line. When I picked my location the option went away. I picked some other locations at random and found it seems in to depends on the location. Get together Texas Roadhouse. Using an app to put your name in online is not a new concept and should work everywhere.
Not working at all 1/5
App immediately brings up an error box and says something went wrong to contact customer service. App is completely non-functioning—can’t even look up a location.
Don’t be fooled 1/5
By The Real db
If you want to use this app to get you on the wait list it is useless. We arrived before the time they said to be there and had to wait an additional 20 minutes. Probably wouldn’t have had to wait a total of 50 minutes if we would have just came in instead of use this app.
App is worthless 1/5
Waste of time to download this app which is very poorly built. The message on their phone app says to use their app for call ahead seating, but that option does not appear on the app for my Roadhouse nor does the option to place a to-go option. Tried the scan to pay my bill but my cell provider gave a message not secure - worthless app desperately in need of an overhaul
No point 1/5
I added myself to the waitlist and was quoted 10-20 minutes. I arrived 10 minutes later to be told it would be 10-20 minutes. Not sure the purpose of the waitlist.