No way to accumulate rewards after the initial sign up, difficult navigation, poor user interface. They need to take guidance from the other chains.
The app developer should change its name to irrelevant 1/5
By Razzmatazz Chaz
This app serves 0(Zero) purpose aside from yo consume precious megabytes of space on your iOS Device, my advice : DO NOT Download this irrelevant garbage... I’d sooner use Yelp or Resy to help.
App needs improvement ... 1/5
By Pedro Algodonrabo
App is missing any feature where the customer can include special cooking instructions regarding order or preferences. In our case, this renders app useless.
Mandatory tip on carry out orders 1/5
Beware when you place an order to pickup in the restaurant. When you pay through the app, it gives you the after tax amount due. When you show up, the cashier looks up the order and confirms the amount. But when they print the credit card receipt for you to sign, when you look closely, a new line called “tip” has been added with an amount already printed on the receipt. The app never asks if you want to leave a tip. This has happened twice now, so it’s clear this extra charge is deliberately programmed into carry out orders. The only way to get it removed is hold up the line and wait for the manager to correct it. This is very sneaky and underhanded, and amounts to an unauthorized service charge on your bill. I’ve asked for an explanation and have not received one. I’ll give them three days and if I don’t hear from them I’ll delete the app. I may even report them to my country prosecutor for attempted theft.
Total waste of time 1/5
App routinely fails to actually submit your order to the restaurant so you end up having to reorder once you get there and wait for it. And if you try to call your order in it's always too loud for them to hear you.
Wait list works perfectly 5/5
The BEST APP, ever today 5/13/2018 Mothers Day It was a very busy day.... I used the App it said 30-40 minutes wait and arrive 15minutes early.. I was provided my confirmation # when I arrived I provided my confirmation# and was seated in less then 10 minutes... Chesapeake, Va.
Needs to show a dessert menu 3/5
Dessert menu please.
Paying Bill Requires a Profile 1/5
I would be very interested in scanning my check to use my phone to Apple Pay my bill. It would save me and my waitress time. But, the app requires me to create a profile with Texas Roadhouse to pay my bill. This is a non-starter, so the app is useless to me.
Made an online order but the restaurant told me they never received it. Texas lost my business I’ll be going to longhorn from now on.
Doesn’t work 1/5
App doesn’t work even after deleting and re-installing. Pretty useless. And when you call to get your name on the list they just tell you to go to the app. Worthless.
Crap App 1/5
So many bugs it’s unusable. Continually comes up with errors that say to call the web developer.
Don't waste your time 1/5
This is a nice app but it'd be too bad if you wanted to use it to order anything. Every time I try to place an order it says that my order could not be completed and to contact the store. If I wanted to contact the store why would I be using the app?
Useless app 2/5
Once was a terrific app, convenient
The Fallston, MD location closes at 10pm and they won’t let you order on app after 8 pm
Then when call in they won’t answer phone. Just a nurse who work 13 long hours and did not want to cook the family a meal.
Whomever revamped the app should be fired because it is making this place less desired
Waste of time 1/5
When I first got the app it was nice that I could pay my bill. Tonight 3/23/2018 I tried to use it to pay and the option was gone. Deleted the app and the long wait for the server to run your card continues. Outback here I come.
Waste of time 1/5
Ordered went through, gave me a “show up at this time and location to pick up your order.” Showed up at pickup time only to find out that the order was never received. I don’t like calling in orders because the person taking the order can never hear me over the blasting music, but it looks like I’m back to calling since I ended up ordering at the counter and waiting inside anyway.
Does not work! 1/5
Won’t even let me sign up for an account! Keeps asking for a valid month/day/year for my birthday when you choose it from drop downs!!!!
Awful user experience. I'm trying to register but it won't let me change fields...
Don’t believe the “wait list” time 1/5
App said 55 minute wait. Got on the waitlist and arrived when the app instructed. Hostess said we would need to wait another 20 minutes. Pointless feature. I will be promptly deleting this app as well as never going to Texas Roadhouse again.
Terrible User Interface 1/5
I believe the group making the app had no idea how to use an app. You would think that they would test trial some of the things that a customer would want and put it in the app. You cannot add your gift card into the app, though you can enter your credit card? Also they aren’t apart of the Wallet apps either to keep track of your gift card. Very difficult especially when you have a E-gift card.
Fix please 2/5
Please fix the following:
under sides put ALL SIDES steamed broccoli.... please!
When I order I have to confirm twice my order, first time I used it I thought it wasn't working because I confirmed and completed the order, then it asked me again to confirm place the order.
App Developers don't know that when you write the city and state there is a space after the comma between the city and state.
If you enter the wrong credit card number for you order you can't go back and edit it. You have to start the whole ordering process over again, a pain having to reenter all the order details again. You get an error message but it doesn't tell you what info you entered was wrong,
Don’t waste your time using app if you need to clarify or add anything 1/5
I don’t know what the app developers were thinking – there is no box to make added notes. There is no way to order extra rolls. I always order two sweet potatoes rather than a salad but was unable to do so because there is no option to order more than one of anything per order. I would have had to place a second order then before us to pay extra. I may as well have just called the restaurant to place my order rather than be forced to place a wrong order. I also resent the fact that the app automatically adds on 18% for tip – I am not receiving tableservice thus an added 18% seems just a tad presumptuous. I think I will delete my app since it is useless other than to place a run of the mill exact order as listed. I am dumbfounded as to why the decision-makers at Texas Roadhouse did not see these issues for themselves – obviously they don’t eat at their own establishment or bothered to give their own app a try.
Needs to add promos to ticket 3/5
Why would I have to have the waitress scan your rewards if you are going to pay with the app? It should get taken off when you pay with the app.
By Mel P S
Do not use this app to join the waitlist early. I used it tonight for the first time at 6pm and was told 7:21. I arrived early at 630 and checked in. It’s now been an hour and a half and I see people who did not use the app and arrived after me being sat first.
Free App 1/5
Only downloaded this app for the free appetizer.
Need to integrate wait times 3/5
App is very basic. One thing that would be nice for clients and corporate to track is to tie in beeper issuance # and online waitlist to show approx wait times and place in line. So, if clients are issued a beeper, they can type in beeper # and it will show how many is in front in case lines are long and people waiting want to go shopping next door or just walk around outside.
The online reservation does not work 1/5
We arrived right on time and told that it would be 5-10 min to clear off our table. After 20 min we left. The waiting area is too small and crowded to wait all day for a table.
Buggy and not in my area 1/5
By No more for xm88
Setting up an account threw errors. Trying to sign in was problematic. My local location wasn’t available after all of that.
Wait time is pointless 1/5
Checked said 45 min wait got to restaurant with 10 min left. For hostess to tell us we had to wait another 45 mins. Hostess said apps isn’t accurate to call in or just come in. So why have the feature on app
Great app 5/5
By Long boom OE
App works like it should and I love the “get on the waitlist” & “pay from phone” features.
App Needs Updating 2/5
When my location is selected and I select “Store Info” the hours listed is all “NULL”. I would think the hours would be displayed.
It would be great if the app would allow one to pay your bill with the app and not have to wait for the receipt to arrive via the server. I would like to pay the bill in secret from my guests.
I would also like to see a UPC code reader to check gift card balances. Thank you.
Lunch on time- NOT 2/5
Some other restaurants will limit the time available for pick up of To Go orders if they will not be able to make a certain time. Today my order was 30 minutes late in being ready. I ordered 45 minutes ahead of pick up time. So, 75 minutes to get a SALAD ready. Very frustrating on a limited lunch schedule. Defeats the purpose of the app. See what you can do to correct this.
The wait times are wildly inaccurate 1/5
By Medieval TImes
The primary feature of this app doesn’t work. The people at the store told us at the refresh time is just plain off. We’ve observed 100% inaccuracy several times.
I’ve installed this app twice, & have been disappointed both times. It doesn’t give you a number, virtual reward card, or anything. We come to this restaurant fairly frequently, so I’d like to build rewards, but I can’t find a way to do that with this app! It’s so frustrating! I see absolutely no reason to have this app on my phone, taking up space.
App Doesnt Work 1/5
By Nybor smurf
I made a party for two and put my name email and phone number in. It brought me back to the home screen. Showed up and had to wait 30mins. Great app, couldnt ask for more
Currently no reason to have this app.
Perfectly functional 5/5
Works just as you would expect it to works great.
By Holli Stark
Placed an order in using the app and they never received it. I had to sit in the car with my crying son while I waited for food.
Trash! Haven't found a Texas Roadhouse that uses it 1/5
I live In Indianapolis and I haven't found one Texas Roadhouse that uses this APP (been to 3 of them).
Doesn't work for call ahead seating 1/5
Went through process to get it set up and then when trying to use it I'm informed that "call ahead seating" is "coming soon"...
Major security risk! 1/5
Just used the app for the first time. Technically it works great. It's intuitive and user friendly. One MAJOR flaw though. In order to redeem rewards coupons you have to HAND OVER YOUR PHONE to the wait staff who disappear with it for 10 minutes in a crowded restaurant. With the rise in ID theft and credit card skimmers, imagine the damage a malicious or dishonest person could do with an unlocked iPhone for 10 minutes. This risk is UNACCEPTABLE and not worth it just to save a few bucks. Real shame too because Texas Roadhouse is my all time favorite restaurant. The restaurant needs to get portable scanners so bar code can be scanned at the table.
No call ahead seating or other functions 1/5
The only functions that work at any of the stores near us is "view menu" and "call store". Useless. Waste of time to download.
Useless in Nor Cal 1/5
It cannot do anything in Union City restaurant.
No 5 stars 1/5
By MARCO ROSALES
Notice the usernames of the 5 star reviews. Obviously Texas Roadhouse employees. Duh!!!
Makes everything super easy! 5/5
Easy to order, pay, etc!
Wait for it. 5/5
App only works for locations that have it available, but for those locations that do the app really works great!
Awesome app! 5/5
By H user x
Very helpful app. Get on waitlist is a great feature.
Convenient and easy 5/5
Easy to use and I love earning loyalty rewards!
Get on the Wait WORKS!!! 5/5
Fast, easy and tells you everything you need to know to get in to TRH!
Convenient app to have 5/5
By Friggin Holly
Great app. Convenient, and easy to use. 👍🏼👍🏼