Terrible App 1/5
This app never works. Won’t recognize my log in information. If you sign in as guest it won’t take your payment. So frustrating! We have quit Texas Roadhouse. Such a shame.
Get a new app 3/5
By gave up 67566
Downloaded app put in all information off of card when I ordered. Would not take Cvv number for card (discover) no matter how many times I re- entered card number. So I gave up and ordered from another restaurant
May try again with different card in future.
Update- had to use a different credit card and then it worked fine. For some reason the discover card didn’t work even though I used it at the restaurant all the time.
Downloaded app and tried to login to account and kept saying error. Said to contact support which I emailed and got zero response from. Not worth the time and effort to download. Fortunately the food is still great and people are still awesome in the restaurants so will still keep going regardless.
Menu missing items 3/5
Only 4 chicken choices. Missing smothered chicken....
Birthday party 1/5
By edna bryant
Daughter took her dad an my self there for his 64th Birthday. was a very bad experience had 11 family members there and did not get to set with them I was not even setting next to my husband. They were 2 tables back could not see them. Did not like it at all. Very disappointed.
Use the App 3/5
The App works much better than the website. We tried calling, couldn’t get through, tried the website, wouldn’t take credit card info and finally tried the App. We were able to finally place our order. Yay!
The “get on the waitlist” feature is disabled even though they preach it on their website and phone!
App won’t work 2/5
It seems like this would be an awesome app, but I can’t say for sure since it will not work for me. Tells me “invalid payment method “ when I try to check out...weird thing is that this also happened when I tried to use the website, and with another card, and from another phone. And, believe me, my credit card is working just fine (just ask Amazon, ha!).
We love Texas and this app allows us to order our favorites.
Worthless waste of time 1/5
I have tried to order to go at least 6 times on this app and get all the way to the last step and get an error message. Keep thinking they will fix it. Instead I end up calling and waiting forever for someone to answer phone!
2 Bad - 2 Sad 1/5
Not even this works!
Order won’t go through if they don’t have something you ordered, but they don’t tell you which item it is.
All the reviews on here have nothing to do with actual app and more about their particular restaurant. I have used a couple of restaurants apps lately with all of this pandemic stuff going on and this app take the cake. It is simple easy to use. You log in and pick your time for pick up. Then it takes you to the menu page where every section is labeled and also has a photo , Steaks, ribs, chicken, salads etc. You click on your item and then it lets you customize it.
All meals have little box to check or uncheck items that may come with a particular dish. I don’t eat Bacon so I have to uncheck it on certain items that it comes on.
Paying on the app was simple.
Best restaurant app out there.
Unable to access Mobile App 1/5
Have tried for the past ten minutes to get this app to open & keep getting error messages that it has “timed out”. Was going to try to order supper but that obviously isn’t happening today. Very disappointed that this app does not work
I use this ap all the time but I opennit today and it will not work. Just keeps saying "the request timed out".
Absolutely worthless 1/5
I tried to order online and would have everything in my basket ready to go. THEN it tells me the items are not available. Ok, so I try some replacements. Nope. Same thing. Eventually my whole basket was just flushed. Gave up at that point and ordered from somewhere else.
Zero Stars!! 1/5
App only says "time out" and won't let you do anything. Whoever developed and released this app needs to be fired.
Downloaded the app and tried to place an order to go for Mother’s Day, and it crashed. So we went to the website to order and it wasn’t working either.
So we gave up and went to KFC instead.
When ordering the Beef Tips, it allows it until check out. Then it says it’s not available. When I call the restaurant I can order it.
App doesn’t work 1/5
By Dee50 2019
The app allows you to fill in as lo the information then it won’t allow you to go forward and create your account.
Developer is responsive, reached out to resolve my concerns 5/5
Reported some issues related to online ordering; the developer reached out to address my concerns within a few hours of reporting. This is outstanding. Thank you!
Wish I could rate it zero stars 1/5
Texas Roadhouse has issues. Starting with this app, what can I say without using profanity? It simply does not work. Then, their phone service. It also is non-existent. I just cannot emphasize enough that you need to avoid this app and this restaurant until they make some drastic changes.
Slow and doesn’t work well 1/5
Tried to use the app instead of calling cause they can’t answer the phone after being on hold for 20 minutes. It’s slow no matter where I was in the house. After putting in my order couldn’t finish it till I made account. Shouldn’t have to confirm my email to make a pick up order. Haven’t used a more horrible app like this before.
By Jo Trevino
App didn’t let me make an account 1/5
I tried to sign up for this app and instantly got a notification titled “ “ with a button saying “ok” I have 0 idea what that means and I never got an email to confirm the account. Love the steak but absolutely hate the app.
I’m just hungry :( 2/5
I can’t order from my location so I closed the app and now it won’t let me open it again
Never works 1/5
The app never works. It takes forever to load and if you get to the check out process without errors it won’t let you fully complete the order. Keeps saying unable to complete order at this time. I have tried to use this multiple times and it just won’t work.
Didn’t work 1/5
Created an app and tried to use it. Would not work and said there was issues with my log in information.
If I could give it “0” stars I would. 1/5
Texas Roadhouse, you need to fix your app. I downloaded it and couldn’t use the app for anything. I tried to create an account and for some reason it could not get past the create an account page. I would get pop up notifications with no message just the word “Ok” at the bottom of the notification box that you touch to make it go away.
Does not work 1/5
The app does not work. Website does not work. And no one’s picking up the phone. Bruh...
Sad add 1/5
By Insatiable for life
I have been trying to place an order on this app and it keeps loading or saying something has gone wrong. I had the same issue on the website. They developer needs to do some work.
Terrible for ordering 1/5
By Bmc 69
Horrible service did not work at all order didn’t go through somehow ruined Mother’s Day dinner
By chris eastridge
App won’t work
Waste of lot of time for nothing 1/5
So SLOW, then, after timing out a couple times & more, won’t pull up to-go because “not taking orders at this time” & says can call the restaurant with the phone listed but that won’t get you the ability to order. Before wasting so much time trying to: 1st get my local store, then trying to order to-go & pull menu, timing out twice, then not taking orders, the CORRECT RESPONSE after getting location would be THEN STATE not taking orders. Don’t continue to waste my time. So both the ridiculously slow app & mal-built website are a waste of my time, effort & money. Too many other places that have working apps & web sites & better working restaurants. It’s popular but no longer with me. Deleting app.
Doesn’t work 1/5
Hasn’t worked from get go. Got error message as soon as I opened app
Terrible app 1/5
Terrible this app never seems to be able to load or let me log in or anything. Just terrible
Don’t use 1/5
I took the time to create account and I can’t log in. Waste of time.
Painful and slow 1/5
App is unable to connect and when it is, painfully slow. My dog has a better chance of writing better code.
As useless as their website. Will not let you place your order. Horrible!
Where’s the desktop icon 2/5
By Patterson Wildcard
Continually have to go to App catalog and open application from there. Will not install on display with all working icons.
Can’t Change Pickup Time 1/5
Created an account and can’t even change the pickup time.
Add ability to use a gift card to app, please 3/5
Add ability to use a gift card to app, please
Online order is horrendous and password reset gives continuous error 1/5
Called restaurant to place order for steaks to go to grill at home was told online orders only for this on app or website. All pickup slots for the day were full and had to order online for next day pickup. Person on phone didn’t care whether I purchased there or not. Tried placing order online and can only select current day which is full and no option to select a future date. Will probably take all future dollars somewhere else. Was a 2 or 3 time a month customer. There are other restaurants that certainly appreciate the business more and their apps and websites work for future orders.
I was told I could find the to go menu on the app. So I downloaded the app. There is no To go menu. The family specials during the shut down. Where are they?????
Is my order complete, or isn’t it? 1/5
App kept looping during ordering process. Was my order placed? I thought it was, but it wasn’t. Ordered early to beat the rush, but here I am placing my order a second time after my pickup time came and went. Cool...
Horrible app 1/5
I rarely ever write reviews about apps but my experience with this one compelled me to. It crashed 3 times during use, charged me twice when it wouldn’t let me confirm at checkout, didn’t have an special instructions area, and is all around just slow. Terrible terrible app, they’re lucky the foods good.
App does NOT work
Needs a couple tweaks 5/5
I love all the options available on this app! Like placing my pick up order, call ahead seating and paying my bill from my table. But I would really like there to be an option for comments when ordering for pick up. I like to add extra croutons or bacon to my salads. An option to do that or a place to ask for it would be greatly appreciated. Also, I am unable to pay by gift card on the app. That is unfortunate during this time of quarantine since I’ve been given a gc to use. 😊
Texas Roadhouse 1/5
It won’t accept my email or password. Tried to get a new password. It said my email was invalid. I’ve had this email since 94. I know my email address.
No meals from TR, I guess.
Update: TR got back with me right away to get this straightened out. Integrity. Thank you.