I have used your app for online orders for pick up before and have never had a problem until now. It won’t let me click on ANYTHING to order. It kicks me out as soon as I click on something! I love Texas Roadhouse but your app is crap! Apparently your update 5 months ago messed up something else.
Can’t “Pay Your Bill” 1/5
No code or barcode to scan on the receipt. Haven’t received an offer since March. What is the point? The app is advertised at the table but not usable.
Doesn’t work. Don’t bother installing not worth wasting the space on your device.
Needs a lot of work. 1/5
By Dante A21
The app needs a lot of work. You have to get credit by paying your bill through the app but the app rarely recognizes the ticket. There is no alternative for getting credit.
Waitlist feature doesn’t work!!!!!!! 1/5
HORRIBLE WORTHLESS APP!!!!! Only reason I downloaded the app was to do the waitlist. It doesn’t work! I had 5 people in my party at 7pm on a Friday night. It told me no waitlist, come on in! I get there and we have to wait 25 minutes! I told the host and he said it constantly changes. I said I’d just checked in the parking lot b4 walking in! He hands me a card and tells me to call next time. I told him I was deleting their worthless app and did so in front of him!
Crappy app 1/5
Everytime I try to order food the app closes on me and it’s really annoying.
Doesn’t do the one thing I wanted 1/5
After recently dining at the local Texas Roadhouse I got my check and it said I could pay in their app. This seemed more secure than handing the server my credit card so I downloaded the app and went to the trouble of setting up a profile. Then I tried to pay by scanning the QR code. Error. I tried typing in the code. Error. I mentioned it to the server and was told she hadn’t seen anyone get it to work. Don’t waste your time with this app.
Worst App Development Ever 1/5
Whomever designed this app is an amateur. How are you supposed to create a profile using the app if you can’t even click on “Create Profile” with the soft keyboard blocking the button. Shame!
Wow! Bad App! BAD REVIEWS 1/5
I don’t even have to use the App after all the Bad Reviews I’ve read!
I’m deleting the App immediately!
Checkout section never works
No way to add notes 2/5
Need to add a way to put comments such as no butter or other dietary requests
Can’t get exceptions thru the app 3/5
It’s a good concept but can’t do exceptions. For example, my husband likes the fresh vegetables but only the broccoli. Don’t have that option.
I couldn’t find an option for no tomatoes on my salad.
I’ll just keep calling in my order.
Literally the worst app I’ve ever used 1/5
By Landscaper man4
This is the first app review I’ve ever written in the decade I’ve had an iPhone; this app is literally awful. Bad interface you can’t pay you’re check as a guest you MUST make an account with them and you MUST verify with an email, it used to be rear when you could scan the receipt and pay it online without downloading this god forsaken app.
Terrible App! 1/5
Constantly freezes up or you get the famous “oops something went wrong” message. Very very very slow. This needs some serious work and updating. Competitor apps blows this out of the water.
Profile issues 2/5
My last name is hyphenated and there was no way for me to input my correct name.
Don’t @me 5/5
Roadhouse is the best. Don’t @me.
Great potential- terrible execution in design 2/5
I love Texas roadhouse and the ability to pay at the table is amazing and I know I can have benefits for both the restaurant and consumers. This app is not designed very well, in the small details it is difficult to use. For example, name fields should automatically capitalize letters, auto-full should work on mobile devices when setting up the account, meal orders should be fully customizable with notes, payment should include PayPal to keep from having to take out wallet.
App Doesn’t fully wok 1/5
Pay your bill never works. Scan has no box to capture QR code and when it does it doesn’t work. Type in bill code, nope, that doesn’t work either.
Disappointed in Danbury!
Free appetizer 2/5
Only got it for the free appetizer. Other than that the app is trash
No wait list 1/5
The only reason I downloaded this app was to be able to use the waitlist option. IT IS NOT EVEN AVAILABLE!!
Works fine for me 5/5
Downloaded the app and it works fine for me. I've used it to put myself on the waitlist as well as ordering to go with no issues.
Doesn’t work 1/5
Downloaded in restaurant, set my profile up, tried to pay via the app and it doesn’t work. Sounds right in line with everyone else having issues. What a waste
Can’t login - developer responded and helped 4/5
Can’t login. My passwords aren’t working. So I asked it, twice, to reset my password... but the system rejects the temporary passwords too! How messed up Is that?
UPDATE, I posted the above and had given them a 1 star rating... I got a developer response and after a couple of emails we did get my account sorted. But had to reset the password on a computer and not through the app. Will try the app again when I am in the restaurant to see if it works.
By Saint Redbird
Service down in the restaurant, so they asked us to pay with the app. App crashed setting up profile. Can’t access the bill through the code. Crashed again putting in card information. Ultimately we just paid the server and waited for the stores credit card system to come back.
Dear Texas Roadhouse, what ever you paid for this app to be developed, get your money back.
Very narrow & limited app 2/5
By James Wyble
This App is not much of a Bonus or convenuence to have.
I downloaded the App thinking that perhaps it would give me some OFFERS & COUPONS......? Nope.
May want to consider COUPONS for discounts on your App, Texas Roadhouse.
Never can pay using app 1/5
I have tried on multiple occasions to pay using the app. It works about one in ten tries. So frustrating because my debit card usually in car.
Wow horrible app 1/5
Got an error right off the bat while trying to make a profile. If I can’t even get through the first step, guess what! UNINSTALL. BYE
Waste of time 1/5
Don’t waste your time. The app never works
Does not work! 1/5
After several attempts to try and use this app to get on the waitlist, an error keep coming up asking to reach out to the Admin. Don’t bother with this trash.
Profile Doesn’t work 3/5
I entered all the information but the “create profile” button doesn’t work. Oh well. Works great for getting on the wait list tho.
App NEVER works 1/5
This app never works! Every. single. Time I waste my time ordering to go, submit it only to discover it never went through. I have to call the order in. So frustrating!! We have complained several time and it is never fixed. It is impossible to fill out all forms due to the keyboard being in the way. Don’t waste your time. Just call in your order.
App ordering 2/5
By Big Green_1000
When well we be able to place orders through the app..
This used to work decently.... 2/5
Now it doesn’t... it hasn’t worked properly in months.... what happened????
No Internet! 2/5
By Chey, WY
The app is very hard to use in the restaurant. The connection is bad and lagging. I can never tell if I paid or not, it always asks about updating. I am glad I can not pay twice for my meal. Also, it charged me for a 20% tip when I pressed 15%, but again, I can't tell what or if I paid. This app is not very user friendly.
Waitlist no longer works 1/5
The waitlist feature hasn’t worked for a month now, making the app pretty useless.
Worthless app 1/5
Cannot place a TO GO ORDER , I have called the restaurant as they tell me it’s only available while they are open. I called twice and they said it’s up and running , still not able to place my order. I deleted and reinstalled the app still doesn’t work. So you guys lost about $100 food order and we order from our local pizza shop. Not as good but we’re able to place the order and they even delivered! Terrible app doesn’t work for “Order to go “
Not Worth It 1/5
Not really sure what the point of this app is. It provides the same general info that the website does. Would be great if the rewards were tied to the app vs a text-message platform. For example: went out to eat for Easter. Paid at the restaurant instead of through the app. That night, I wasn’t able to scan the receipt code. So I’m not earning any points. Why have an app that doesn’t really do anything extra?
Can’t submit profile 1/5
Create profile button doesn’t work. Deleted app.
This app just makes people waste time why they don’t fix I don’t recommend this app.👎👎
Does not auto fill. Took me all the way through order as a guest and then fails at end. No confirmation. Show up to pick up and no order In system. Don’t bother. Waste of time.
What a useless app! 1/5
I can’t even login it says contact support of problem persists. Support emailed me a new password still the same problem!
No way to pay for takeout? 1/5
I always order takeout and the app will never accept payment. No matter how long I wait between trying or removing and adding my card, it never works. Why not just add a “pay in store” option instead of forcing me to call?
Terrible App-don't waste your time! 1/5
Two main reasons for this rating.
1. Speed: the app takes for ever to do everything! I had to close the app and do something else so it could find the location in my home town.
Then when trying to call ahead, my wife was able to actually look up the phone number, call, and hangup before the app even loaded the screen.
2. Buggy: every action from creating my account, locating a restaurant, and calling ahead ending with an eye message saying I need to call tech support!
We love their food but hate this app. I've now deleted from my phone.
waste of time 1/5
waste of time. Other than the online ordering this app is useless. The pay now feature never works and I have sent multiple emails to tech support and also spoke to management and still no resolution.
Odds are, it won’t work! 1/5
What’s up with this app? Never works when trying to pay. I go to Texas Roadhouse every week and out of 50 visits it has worked once when trying to pay! Please fix this!!!!!
Waste of time 1/5
We downloaded the app and sign in on the waitlist. It gave a 30 time to get there and when we walked up we still have to wait another 30 minutes. What is the point? What a joke.
Needs work 1/5
Can’t order the weekly special on the app. I can’t leave any notes to tell him about my food.
Just some basic things
What’s the point 1/5
No rewards except for the first time sign up. None of their restaurants even use the QR code to get the rewards.
Garbage app. Good place to eat. 1/5
I really like eating here which is why the quality of the app is such a shame.
The app logs you out if you ever run it in the background, the offers double up then disappear, the waitlist doesn’t show position and doesn’t save your confirmation number. It’s a user experience nightmare. I tried this on multiple devices and contacted the dev team to the same canned response. Maybe if most people rate the app 1/5 then it isn’t “specific to their device”.