Waste of time 1/5
We downloaded the app and sign in on the waitlist. It gave a 30 time to get there and when we walked up we still have to wait another 30 minutes. What is the point? What a joke.
Needs work 1/5
Can’t order the weekly special on the app. I can’t leave any notes to tell him about my food.
Just some basic things
What’s the point 1/5
No rewards except for the first time sign up. None of their restaurants even use the QR code to get the rewards.
Garbage app. Good place to eat. 1/5
I really like eating here which is why the quality of the app is such a shame.
The app logs you out if you ever run it in the background, the offers double up then disappear, the waitlist doesn’t show position and doesn’t save your confirmation number. It’s a user experience nightmare. I tried this on multiple devices and contacted the dev team to the same canned response. Maybe if most people rate the app 1/5 then it isn’t “specific to their device”.
Don’t bother 1/5
Forgot my password , so I type in my email and it wants the answer to my security question. There can only be ONE answer and it is a single word. I tried capitalizing it as well. Didn’t work. Must be a bug because there can literally be one answer to my question. Wanted to log in for my “birthday” appetizer coupon but there goes that. There’s no way to retrieve your account if you lose your password and it won’t take your security question answer .
No benefits 2/5
The app works okay. However, with many other restaurant apps, there are special offers and rewards. Texas Roadhouse doesn’t offer any which is really disappointing
Poor attempt at an App 1/5
I love Texas Roadhouse & was very interested in trying the app. When I called to put our name in for “call ahead seating” I heard a recording telling me about the app, saying I could put our name on the list from the app as well as do other things. Well it doesn’t work, there was no option to submit our name for call ahead seating.
So I called back and did it the old fashioned way. Then I discovered the app gives you a free appetizer coupon. So WOOT WOOT!
But wait, I try to redeem it and it gives me an error, not once, not twice, not even three times but 6 times before it showed the barcode for the free app we had already eaten.
Barley worth downloading and the hassle to try to use for a $6 appetizer.
Dine in rewards 1/5
I can’t see where is can get them and my last visit either was not added. Should I uninstall? Tkkirk
Redeeming Things 1/5
DO NOT CONFIRM a redemption item with your server! I tried to get my free appetizer today and the thing says to show it to your server but when you confirm that’s what you want it gives you a bar code for them to scan....So yeah that means that they have to take your phone from you and over to the register since you never go up to the register (don’t know if the developers understand that this is a sit down restaurant)....seriously it would be better if they just give you a code with no barcode and you write it on your receipt or heck have the waitstaff write it down for you to confirm authenticity.....What a cluster****.....
This app couldn’t be worse! 1/5
Wow. This app is hands down the worse app I have ever installed. Ever.
I seriously think some Texas Roadhouse employee had a 10 year old kid that did one of those “hour of code” things and decided their kid could write the company app. This thing is absolute garbage and shouldn’t be on the App Store.
In no particular order:
1: it simply doesn’t work. I had errors trying to create an account and was told to contact support. You can sort of use the app without an account, but those features barely work.
2: you can’t search for locations. I have one 2 miles from my house in a different zip code. When I use that to search I get zero results. But, if I put in the zip code of the the store it’s found.
2: can’t use the call ahead seating function - which is the only reason to use this app.
3: it blasts you when alerts as soon as you open the app. First they want to send you notifications. Then they want to access your camera. And lastly they want location access. It’s like that guy that stalks you because you said hi to him once.
I thought this app would be awesome but no. 1/5
I was very excited about being able to scan my bill and pay from the table ratttgan having someone walk away with my credit card but then I discovered that it does not use a trusted system like Apple Pay. Instead they expected to maintain my credit card information in their own system. No way!!!
Waiting in Urbandale 1/5
By waiting in urbandale
Hi. Love the food here, always packed. Your app doesn’t work. So we are sitting here waiting 40 minutes at 5:30. Really popular place, build one in west Des Moines !
Don’t waist your time 1/5
It’s totally worthless to even call ahead if they tell you to be there by a certain time and your there on time and still have to wait 45 minutes!
Useless - Cannot use it. 1/5
I have a iPhone XS and it is impossible to sign up because the acceptance box and the sign up tab is under the keyboard. When you scroll up the screen immediately scrolls back down.
Why don’t the developers test the app on different platforms.
My VIP offers are not honored 1/5
The offers you receive under My VIP offers are not honored at the restaurants. When I tried using the free appetizer listed under My VIP offers, both the waitress and the manager stated they have never seen the app before and refused to honor the promotion. Instead they treated me like a criminal who was trying to get free food.
It’s unfortunate Texas Road House doesn’t properly train their employees with the different promotions being offered. I had the worst dining experience largely due to this app and the incompetent management of Texas Road House.
Worst App 1/5
It's always a problem when trying to order take out. Then call the location and the customer service is horrible. Not able to find items that's offered at the location on the app. I am going to write corporate about how bad the app and customer service is.
Good food, bad app. 1/5
Too bad this app will not even run on an iPhone X running the latest current software. I cannot even enter text to make an account. It freezes constantly. One star is being generous.
App needs major work 1/5
Good to get a free appetizer but that is all. It doesn’t recognize all locations. Went through process to order through the app but it doesn’t work ended up having to call to place order so by the time I messed around with all that we ended up getting there before food was ready so we had to wait longer than we had planned for.
Automatic tip for to go orders 1/5
Automatic tip gets added in, regardless of level of to go service...
Good but could use improvement 2/5
It serves its purpose, would have rated this higher if me and my wife could both be logged in. It’s a pain to have to log in every time she uses the app. Would be nice if we could both be logged in simultaneously with our account
Wait list 2/5
Doesn’t let you change how long it will take to get there. Also it said to be there at 4:14 and the was the time I was entering info
Good idea gone bad. 2/5
The app works fairly well until you go to pay and then it gets stuck on Visa. Also you have to go back constantly to make sure the order hasn’t changed on you. Ended up getting dinner elsewhere.
3 stars is generous 3/5
By Uncle Morgan
App is hard to understand. No place to enter time of arrival. Need a text box to enter special requests such as seating. App developer needs to work with real customers.
The app says you can pay by entering the code on the bill. The bills don’t have a code. Good luck if you ever go to another location, it’s horrible to figure out how to change store. The menu is not in the app. I want to use the app but can’t find a reason to.
Call ahead needs to be available for all locations 2/5
Installed this so I could join the wait list on line. When I picked my location the option went away. I picked some other locations at random and found it seems in to depends on the location. Get together Texas Roadhouse. Using an app to put your name in online is not a new concept and should work everywhere.
Not working at all 1/5
App immediately brings up an error box and says something went wrong to contact customer service. App is completely non-functioning—can’t even look up a location.
Don’t be fooled 1/5
By The Real db
If you want to use this app to get you on the wait list it is useless. We arrived before the time they said to be there and had to wait an additional 20 minutes. Probably wouldn’t have had to wait a total of 50 minutes if we would have just came in instead of use this app.
App is worthless 1/5
Waste of time to download this app which is very poorly built. The message on their phone app says to use their app for call ahead seating, but that option does not appear on the app for my Roadhouse nor does the option to place a to-go option. Tried the scan to pay my bill but my cell provider gave a message not secure - worthless app desperately in need of an overhaul
No point 1/5
I added myself to the waitlist and was quoted 10-20 minutes. I arrived 10 minutes later to be told it would be 10-20 minutes. Not sure the purpose of the waitlist.
Never works 1/5
We order take out all of the time and the app never works. You get all the way through everything and go to checkout and it tells you they’re having difficulties and to try back later. The last order I was able to successfully place with the app was in July and it sent it over to the restaurant twice. Still doesn’t work. I tried twice again tonight. Even deleted the app and then downloaded it again. Total waste of time. It would be nice if it worked because the restaurant gets so busy you wait on hold forever to order takeout.
It’s great if you like useless stuff 1/5
I’m not really sure why this exists, considering they advertise it’s functions and talk it up like it’s the greatest thing, and none of them work at the three locations near us.
Order didn’t send. 1/5
First review I have ever done for an app. First, despite me being able to enter the credit card info, it would not accepted the right type. Visa, MasterCard etc... Made sure I had the number correctly over and over, tried the different card types just to see if that window would go away. I ended up choosing to pay in store.
All appeared to have worked, was given a time my order would be ready to be picked up confirmed. I did not get an email, checked junk folder, didn't get a text. Decided just to go at the scheduled time as it is not far and I figured if I had to wait for the order to be made, it wouldn't be the end of the world.
It was not ready and they had not received the order. I certainly will not be using this app again, and frankly I don't think I would trust the website either. I suggested just calling to make your order.
Hasn’t worked for months 1/5
Always says service unavailable. Can’t do anything.
Can’t save payment 1/5
I can’t even create an account 1/5
I go here all the time but I can’t even create an account. I fill out the form but the create account button doesn’t become active.
I have attempted several times on different occasions to use this app to get on the waitlist, however every time I have tried I get an error to check my server connection. This happens on LTE as well as Wi-Fi... Bummer...
Apple Pay none 3/5
By Bob Biggs
How about getting contemporary and not have me store CC in the app and use Apple Pay etc?
Needs to change 1/5
Developers need to play around with other restaurant apps and learn what ease of use is.... Makes ordering so complicated and not to mention pricing online is not correct... $2-$3 more for the same thing I order in house???
App doesn’t work 1/5
By FL Analyst
I tried several times to order take out but when it came time to check out the app crashed.
Scam app. Forced tip 1/5
By Soufiane Belmir
I had the worst experience using this app in my whole online ordering life. Briefly, I place a to go order and then I was charged 15% tip. They DO NOT tell you that you will be charged the 15%tip then when you go to the restaurant to pick up the order! Boom it’s already there on the recipe. This is a scam. The price that I agree to pay was different than what I was charged. I have nothing against the restaurant it self or the food. But this is not a table service. And I always tip in cash after I get my order correct. Avoid using this app!!!
Doesn’t even let you create an account 1/5
This app is terrible. The field for a security question doesn’t work at all. The log in I just created on the old app is coming back as invalid password. We gave up.
Needs Gift Card Pay 3/5
I’ve only used the app for payment but I would like to be able to use gift cards as payment. Makes very little sense to allow only credit or debit!
Call ahead is a joke 1/5
So, I tried using Texas Roadhouse’s app to “call ahead.” It kinda acted squirrelly when I did it. I didn’t get a number and when I got to the restaurant they did said I had to have one. Waste of time. Another user deleting app.
Payment Feature - non-functional - Staff clueless 1/5
Hello and Good Afternoon,
Here are some issues that render this app useless ...
* ordering ... unable to order larger steaks on the app that are usually available, for instance, all of my local Texas Roadhouse’s have 12 ounce Dallas filets, however, the app caps at 8 ounces.
* ordering ... if you want to double a side instead of choosing two different sides, you are unable to.
* ordering ... unable to order additional dozens of rolls though they are on the menu at my local Roadhouses.
With that said, I had to call my order in anyway and fight over the background noise at the restaurant when trying to place it ...
Payment ... staff unaware of app or the barcode that needs to be scanned ...
Payment ... when attempting to pay, it failed three times, thus prompting me to pay with my card anyway ... just a waste of time.
Overall, this was a complete hassle and added needless extra steps ... far from convenient ... and obviously, whatever rewards that should have been earned were never captured as the app has zero record of the sale.
Not working anymore 2/5
This app had been working fabulously for many months and then all at once it stopped working. Tells me order can’t be completed. Nothing has changed so I don’t understand the problem.
Where are more VIP Offers?? 2/5
I like how easy it is to pay on the app but I have paid almost $200 worth of receipts on the app and still have received no more VIP offers except the two when I joined the app. I was wondering if I will receive anymore at a certain time?? Also, I did call ahead seating for my daughter’s birthday dinner an hour before and they said they couldn’t hold tables and we still had to wait an hour after we got there. What is the point of having call ahead seating if they can’t hold tables close to the time the party would be there? But Texas Roadhouse is my favorite place to eat still!!
Automatic tipping?? 1/5
By cj watcher
I have placed 3 orders with this app. Each time it automatically tips the to go person. Normally I am a great tipper, but over 20% for a to go order? It should be my option, not mandatory!!
Not Fully Functional 2/5
I downloaded the app for the waitlist feature and it worked perfectly. I also saw that I would be able to pay my bill with the app. However, that function is not available on my app. Maybe it has to do with my restaurant location? I talked to the manager and they weren’t familiar with the app at all. Disappointing.
No rewards yet. 3/5
Like the convenience of paying with the app,but have yet to receive a reward even though we dine at roadhouse weekly.