Updated app but won’t refund my money 1/5
If you buy a plan you can’t restore your purchases ,the developer won’t respond, customer service won’t respond, and I can’t get a refund.
The app will just say you have a current call in progress and hang up no matter if you rest the app or restart your phone
It’s been weeks and I have heard nothing from their support team
Also they have added 3 updates since I have tried to get in contact with support. So they knowingly stole my money and won’t fix that issue.
This is so sad 1/5
i loved this application a few months ago but now, something tragic is happening. it wants me to verify my account with an email or phone number which i can’t do it with phone number because the application has only two country codes (canada and usa) and i’m from another country so i cannot verify my account using my phone number. i wanted to use my email, and when i enter the verification code, the app says that the code is invalid but i enter the code i receive from my gmail correctly! i really don’t know what should i do. please help so i can use the application again and rate the app with 5 stars.
A joke 1/5
Watched 3 adverts and not a single text sent out
App keeps crashing 1/5
I’m looking for an alternative to cell service this app works great for awhile then start acting weird. I’ve tried contacting support nothing I don’t want to lose my data if I reinstall...help!
What’s wrong with it 1/5
When I first got it(in December) it would let me go on it and stuff but now it won’t and it won’t even let me go on the app or answer any calls
Terrible update, app won’t even open now 1/5
Instantly crashes when you launch, new update killed it
Never sent verification code 1/5
It wanted an email address to send me a verification code, to enable my account. It never sent the email. I tapped Resend Verification Email (and then again, then again...) waited, checked that I’d spelled my email correctly, tapped and waited again.... nothing. Never sent verification email, so I never got a code to enter, so the whole app won’t work.
Phone number 2/5
Still can’t get a phone number
Terrible App 1/5
Can’t even make an account, every email in existence is already signed up and won’t work.
This is now my 5th attempt to resolve a matter. Someone is using your app to harass and text me at all times of the night. There is no way to block a number when your app just regenerates another number. This app is a tool for people to bother others. I was told to send a email to your “law enforcement” i sent all requested information and zero response. How is this legal? @apple please get involved with this. I cannot change my number I use it for business. This is a horrible app.
I have reported them to Apple 1/5
By Technology 2122
I am unable to use my credit to make calls I finally received a response and I was told I can no longer use earned credits to make calls because of cost I have purchase credits again over $400 in credits gone I need my refund. Edit I have still not gotten a response so I will be reporting them to Apple by calling instead of email they need to be blocked from the App Store for scamming .
I can’t even make an account every email are used in a matter what it is says this email is already in use I’ve even made up some crazy long random letters and number emails
Not a mobile number 1/5
After installing and using, I am getting an error message in WhatsApp that says this number assigned in textPlus is Not a mobile # in the US. What’s up? This will not work for was needed.
Sometimes messages you send don’t get to the recipient and reads sent. That disrupts communication!!!
They keep changing your phone number 1/5
By Captain Dunsel
As per their instructions, I made sure to send a text message every couple of days (they actually recommend weekly) in order to retain my number. In spite of these efforts, they still unexpectedly periodically assign a new number. I suspect they do it to try and force people to purchase a permanent number from them. But why would you want to support a company that uses such shady practices?
No call 1/5
I can’t call I have to earn frfr that’s dum I want to call my grandma
New update kicked me out and no one at customer service is responding for 2 weeks now... I pay an annual subscription and no customer service response... ????
Text free 1/5
By NEF 155
I deleted the app by accident then downloaded it again and I couldn’t get back into the same number that I had before my email and my user name did not help it erased everything it doesn’t allow you to keep the same number
Customer service 1/5
I had a number that was still active so someone was reading my messages. I have sent 2 emails and have gotten no response. This is ridiculous
Pretty good, just a little bug 5/5
Amazing app, but it could be better. Why take so long to load? The calling works OK, but it could be better. I wish you could FaceTime, but I guess calling only works. Overall, I would recommend this app to people who love far apart but still wanna talk.
This app used to be good but now every time i open the app i find that it deletes my text plus number. Would not recommend at all.
I’m not getting group messages 1/5
When friends sends group messaging, I’m always left out! I have NEVER received messages sent from group of friends nor able to send group messaging to friends. I’m beginning to hate this app as it’s not useful!!!😡
SMS Not Sending 1/5
The app worked fine for about a month. I was able to send and receive SMS messages without an issue. However, I did notice that sometimes pictures did not send and receive right away.
Now today, SMS messages stopped sending. It appeared they sent from the app, but my friends confirmed that they did not receive anything.
This is exceptionally frustrating that an app that’s main goal is to send and receive text messages can’t even send basic messages. Of course there is no response from support. So who knows what the hell os going on.
Until they fix the sending issue this app is useless. What good is not being able to send messages or reply to messages that I receive?
Pretty Good 5/5
I like this app because it allows me to text and call my parents who have an Android from my iPod Touch.
What I don’t understand is that it says that it is one day up and running, when I’ve had this app for months, though I don’t think it matters very much.
Good chunk of texts not delivered. Recently texts to my friends give me a notice of international texts not supported. What? Don’t waste your time. Memes, hyperlinks, gifs all rarely go through.
Update: support email didn’t deliver either. Just go right to the next app.
This app is a joke, had it one day and after I paid to make calls, it locked me out and there is no one to help with support. Sent 3 emails and never heard from anyone.
Do you need WiFi to text with this app
Crap for customer service. 2/5
They don’t respond to the emails when you have an issue. They will lock you out of your account, and not respond in a timely manner.
Account suspended 1/5
I’m trying to figure out why my account was suspended for no reason I had just put money on his account to get new credits and took a nap and woke up and now my account is suspended I’ve sent countless emails but I’m not getting a response back so I’m wondering did his app just take my money for credits and then suspend me because I finally got some money out of my account I would really like with someoneTo get into contact with me because this is just downright sad I can’t log into my account
Random people 1/5
Don’t get this unless your ok with random people sending you voicemails and calling you. I downloaded this so I could talk to friends but I kept getting a random person sending voicemails to me. They later called me today and I immediately deleted it after hearing it was an older guy. Keep in mind I am an 11 year old girl. Please fix this and make it more secure.
text messages 1/5
text messaging is horrible...half of my messages never get through
I would give 0 stars in possible 1/5
Every single time I attempt to make a phone call (with my credits I may add) the app always says “phone call in progress try again later” when I haven’t been able to make a phone call in days. I restart my phone, uninstall and reinstall the app, and it does the same thing. Nothing works.
Went from good to bad 1/5
Used to be a good app, but has gone down hill...way down hill. My number keeps expiring even though it is actively being used. Last time it expired with no warning. Why should I have to keep updating my number to people?
No one reached out!!!! 1/5
Cant call but i have a credit!!!!
Sometimes doesn’t send texts 2/5
By Cole xD
I have used this app for about a year now, and it has worked great until about a month ago. Randomly, it just won’t send the texts I send. It says they got it on my phone, but they never get it. This happens just randomly throughout the day, and it’s very annoying. Please fix this.
Messed up 2/5
Call factory keeps messing up and texts dont go through half the time....
why can’t i listen to any of my voicemails that i receive, i need answers now!!!
THREATENING MESSAGES 1/5
I HAVE BEEN EMAILING AND CALLING YOU PEOPLE FOR TWO DAYS.
SOMEONE IS MESSAGING MY FAMILY AND I STATING MY DAUGHTER SHOULD NOT BE ALIVE AND HAS PERSONAL INFORMATION AND OLD PHOTOS FROM HIGH SCHOOL.
This is sick !! You people need to get it together I need this number tracked !
By JustA random perosn
I finally found an app that works..I tried so many :) Thanks
Can’t see who’s calling me 2/5
Mostly every number that calls me is blank or unavailable or private and the app has something to do with it u can’t even call back missed calls becuz u can’t see the #
Doesn’t work 1/5
I’ve been using this app for years. For the longest time I couldn’t figure out why people never responded. Answer: It doesn’t work. I’ve tried repeatedly to text my own numbers and they never arrive.
Worst app 1/5
Phone calls don’t work, stole my money
Texts failing to send & zero customer support 1/5
This app has become almost completely useless because the vast majority of texts fail to be sent or saved. Even worse they appear to have been sent, but the recipient never receives them and the texts disappear after logging off or closing the app.
This issue is happening across all of my devices (phones & tablets). Deleting/reinstalling does NOT fix the issue, nor does logging on/off, nor does closing/relaunching, nor does rebooting.
It has been almost two weeks since I first emailed support at textPlus dot com and I haven’t received a single response, yet the problem persists. Had I not spent real money within this app I would have deleted it and moved on a long time ago. But since I have spent money I expect someone in customer service to help resolve the issue.
My textPlus username does not match this iTunes username, so “customer service” you will need to search your inbox for my phone number ending in 4765 and cross reference with the dates and times of the emails listed below.
Emails sent to support at textPlus dot com:
January 15, 2019 @ 7:54pm PST
January 16, 2019 @ 9:26am PST
January 23, 2019 @ 11:28am PST
This is worst. 1/5
As soon as I completed in-app purchase, the app logged out automatically and can’t login ever again.
Customer service does not reply.
No stars 1/5
This app use to be better now it’s not useful you guys should go check out TextNow that app lets you call and text UNLIMITED for free unlike this app in so disappointed I downloaded back the app because I use to use it on my iPod about 7 years ago but man most apps upgrade and get better with the years this one hasn’t. Like I said TEXT NOW is a free app that lets you text and call unlimited.
Not bad at all. Free to use! 5/5
After trying several of these apps and being prompted for money before sending even one text, this one played no such games. Also, they have a pretty decent library of gifs and stickers.
I recommend this app!
Can’t switch number anymore 1/5
You broke it guys. Why did you remove that functionality? Ditching this app.
I purchased the unlimited calling for $19.99. Now when I go to the app it tells me I have no credits to make calls. Then I go to the subscription page and it tells me there are no active subscriptions. Then if I go to click on the $19.99 feature it tells me I am already signed up for this subscription and it is set to automatically renew. Of course I have emailed their “support team” once 6 months ago and again one week ago. I still haven’t heard a response. Waste of time and money. So now what?
By Jaleigh Moore
It was OK I didn’t like the fact that they made you have credits whenever you want to do copy people and they change your number if you don’t like text in like 24 hours and they change your number just out of nowhere and it’s kind of frustrating and then like every time you text like someone there just like who is this and it’s just like really it’s me and then you’re just like oh you Musta got a new number and like you don’t even know, but I mean the texting is good but that’s all it’s really good for so I gave it to stars