By Juana Tapia
BEST APP EVER
They don’t even post 1/5
PAID for the app for them to post exclusive content and they DO NOT POST. they haven’t posted since November 2018 right after the app came out. ridiculous. Every star/celeb/youtube’s that makes an app ends up not posting but continues to take everyone’s money. I paid for the whole year ahead of time so I can’t just cancel. Scam. They’re making money off of us by people paying for monthly memberships yet they’re not posting any content. Catherine posted in her section once. Austin’s section hasn’t had ANY content neither has Alaia. Elle had that 3 minute video from before alaia was born. Not sure why the app has 5 stars
Hey! Ace Family, Catheri 5/5
When I grow up I want to be just like you Ace Familly ! Like Catherine a good cute perfect Mother ♥️
Ace Familyyyy 💖 5/5
Hey Ace familyyyyy! I am so excited for this app. I’m excited for all the merch and the live streams. I look forward to using this app nonstop. I wish y’all the best of luck in your career’s and I wish that y’all stay safe. I love you ace fam and I am so happy that I am in the ace fam.
The Ace Family 5/5
By Madilyn Reeves Baby
Hey ! How are you beautiful guys doing ? Well, let me start off by saying that I’m so sorry that I couldn’t come to the game today, but just know that I was cheering for The Ace Family. ❤️ You guys have literally saved my life. I’ve been watching you guys for over a year now, and when I see you post a new video it makes me smile. Also, Catherine is so pretty and Austin is so funny. But don’t forget about Ellie and her sister, they are so cute too. ❤️🥰 I hope you guys see this and just know I’m always gonna be by your side and I’m always gonna watch your YouTube videos. By the way, I love this app you guys have. I just want to thank you for your time for putting in all the hard work that you did. ❤️🤩 I vote for The Ace Family all the way !!!!! Don’t forget you are an amazing family. I love you guys. ❤️❤️🥰
Ace family App 1/5
By THE ASOME VLAD
This app is just horrendous
There was a 20% off for Elle’s birthday but shipping was still $12.99 which is pretty expensive in my case since I live in California.
Ace family app 1/5
Honestly I love the ace family so much but it’s ridiculous how they have not posted any content in MONTHS. Not even any updates on it. It’s unfair because there are so many people who pay for this app and we are not getting any new content. It’s like they are just ignoring it. So much money they are gaining for no reason. I tried already many times to cancel my membership and it doesn’t even let me login so I try to reset my password and it says they will send an email to reset it so I check my email and never get the email. At this point, this is a scam and they need to take this into consideration.
Hate the game even tho I LOVE YOU GUYS! 1/5
Why can’t we just go into exclusive content and not have to sign up!!!!😡😡😡😡
Subscribed to pay the $2.99 monthly to be able to see Catherine's exclusive content. After a few months of NO content being posted I decided to cancel my subscription and no longer have access. Although I no longer have access, I am continuing to be CHARGED MONTHLY.
Hay ace family! 5/5
U guys r the best
Ace Family app 5/5
This app is the best app I’ve ever been on so fast and easy also a lot of things to choose from.♠️❤️💗💕
The Ace Family!! 5/5
By Ace Family♠️♥️
I love The Ace Family!!!
By audrey and kane
Hey Ace family!! I really love your app!?
Please read this Ace family❤️💖🔥😂😁😍🤩👸😘🥰😁😂😍😘😛😋😝😜 5/5
I love you so much and wish I can meet you. Your my favorite vlogers and I wish you could go on tour to Arkansas.LOVE YOU GUYS SO MUCH I AM YOUR BIGGEST FAN.Please read this Review.❤️😂😛🥰💗💋😋😝😜😘😁😍🤩👸💘🔥💖❤️😀😃😄😁😆😊☺️🤣😂😅😇🙂🙃😉😌😙😗😘🥰😍😚😋😛😝😜🤪🤩🤗💋👧🏼👶🏼👩🏼👨🏽🦱💍👑🐶🦊🦁🐵🙈🐮🐻🐱🐭🐼🐷🙉🙊🐽🐨🐹🐰🐯🐸🐒🐣🐤🐦🐧🐔🐥🦆🦅🦉🦇🐝🦄🐴🐗🐺🐛🦋🐌🐞🐜🦂🕷🕷🦗🦟🐢🐍🦎🦖🦕🦀🦞🦐🦑🐙🐡🐠🐟🐬🐳🐆🐅🐊🦈🐋🦓🦍🐘🦛🦏🐃🦘🦒🐫🐪🐂🐄🐎🐖🐏🐕🦌🐐🦙🐑🐩🐈🐓🦃🦚🦝🐇🕊🦢🦜🦡🐁🐀🐿🦔🐾🐉🐲🌸🌼🌻🌺🥀🌹🍄🌷💐🔥🌈💫⭐️🌟✨⚡️🌊☂️🍬🍡🍧🧁🎂🍿🥤☕️☕️🍼🥛🍩🍪🌰🥜🍯🍿🍫🍬🍭🍮🍦🥧🧁🍰🎂🍨🍧🍡🍢🥮🍙🍚🍘🍥🥠🏀
Hello ACE FAMILY 😇😍😂 5/5
Hey ace family so my app is not letting me in and I've had the app for almost a year but hopefully you can help love you ace family
I love you 5/5
By niyah piya
Hey Ace family!!I literally love watching your videos and the ace family app is amazing I love getting all your merch I have a ace family phone case and pop socket me and my sister have a dairy that we put a lot of stuff about y’all we love you so much and I hope to ever see you in real life bye
SUPPORT TEAM: HELP 1/5
By cutiner service nonexistent
I bought the subscription to the app for 2.99 months ago when Catherine was giving birth because I thought it’d be cool to try the app out and see the bonus footage. Long story short I ended up not using the app ever so I tried to delete my subscription/account and thought I had but I’m still being charged the 2.99. I deleted my account too and nothing changed I’m still being charged. I have tried getting in contact with a representative or something to cancel the subscription but haven’t found any solution or any representative/contact info. If anyone can help I’d really appreciate it!!
I love you ace family! You inspire me every day! Stay positive and work hard! Love your videos!🥰😘❤️😁😊💗💜😌🤞🏼🔥
Follow me instagram justincamacho8
Double billed every month 4/5
Loved the app but was being double billed each month so I had to cancel.
Still love you guys but want my card or a refund 3/5
You guys said you would send a birthday card to me but my birthday pasted and I got nothing and I’m upset about it because I got my hopes up I paid every month for this app and received nothing
Ace family 5/5
By ace family 101
Hey ace family!! I hope that you guys are going to start making videos again. I love your family so much and my birthday is coming up on st. Patrick’s day 2019 and I hope for my birthday present I can get some of your merch and I’m going to turn 12 I love y’all so much you always make my day❤️💓💗💖💘💕💝❤️💛💚💙🧡🖤💜💜
Ace Family 5/5
The best clothes and merchandises ever!!!
I recommend to everyone to go and do shopping from them. 😊😊
Been an exclusive member since day one! 5/5
We love the ace family! We have subscribed since day one! The app is awesome.
The best app 5/5
By sophiaand pita
Hey ace family shout me out plz you are the best
When are you guys gonna launch new merchandise?!?????😫😫😫😫💔💔💔💔
It’s okay 3/5
By Official Cardi B
I love the app because I love ace but I get mad when I can’t see things because it’s not in my family’s budget
Support the ace family 5/5
By elviA rubiO
This is the best app support the ace family there the best love y’all ace family
Honest Adult Opinion 1/5
The app launched before it was fully ready. There were problems from the start which have mostly been remedied with updates. The idea behind the app membership was great, however the lack of attention it got from the creators was disappointing to say the least. A $2.99 membership fee is not much, but the lack of content was so bad that it wasn’t even worth that much. I have always been a fan of the Ace Family, but I’m starting to see the shift in their personalities since beginning. Don’t get greedy, stay humble.
Hey ACE familayyy 🎶what’s gin on everybodaay🎵🎶 all I want to say is that I miss u guys and my heart can’t be complete without you guys I really miss Elle and alaïa and I really want you guys to be on YT again I really hope u read this Austin, and Catherine pls come back to YT my days are incomplete without you guys and I am really excited for the ACE family documentary and I really cant wait till you guys be on YouTube again I can’t wait and I’m really sad 😞 and I hope u are enjoying your break away from YouTube
I love y’all 5/5
Omg I love the ace family they inspire me to be a good/better person every single day they are sooooo cute and are one of my favorite people in the world I wish I can meet y’all and I would die just to meet y’all I love y’all soooooooooooooo much I wish I can get a shoutout from y’all but I know y’all days are always busy I love you guys a lotttt you guys inspire me and my family to be a nice/friendly person and y’all taught me to be a good person and not to judge people by their size/or the way they look I love you all soooo much Austin,aläiah,Catherine,Elle are an amazing 😉 family I wish i was related to y’all y’all are soooo amazing/kind/charming people I love y’all soooooooooo much ♠️♠️♠️♠️♠️♠️💜💜💜💜💜💜💫💫💫💫😇😇💓😘
By hdheh d
Ace family ❤️ 5/5
Omg I can’t believe we have made it this far ! I have had the ace family since last year and I’m never deleting it lol 😂 ilygsm and i love ur family and I just love all the hard work and positivity u guys put into your videos . Now let’s take a moment to just talk about how cute and beautiful and sweet Elle and Alaïa are 😭💕 . They are the most precious girls I have ever seen and when they grow up they are going to thank u for being the great parents that u r.
You guys are the best yt family I’ve seen you guys since day one and I’m so glad I decided to keep watching ur vids. U guys bring the best out of me and I have no words how to explain it . Ace family will never stop growing ❤️❤️ we are an army and together we are going to the top . Again ilygsm and I wish u the best of luck .
Your fan , Yandanitza ❤️
Waste of money 1/5
This app is a joke. They don’t even upload any “exclusive” content. Don’t waste your money!!!
Hey Ace Familyyyy! what’s going on everybody. I love this app you guys have the best merch and your videos inspire me to live life to the fullest I love you guys so much Elle and alaya are the most beautiful kids I have ever seen if you guys visit people again come to New Jersey plz if you see this my Snapchat is @aniyah.zariah
Kinda good 3/5
By Rihlynn Hodges
I love the ace family but they need to put up more march..
CANCEL MY Subscription 1/5
I WANT TO CANCEL MY SUBSCRIPTION AND IT WONT LET ME
No ExClusive content 1/5
They said they would share exclusive content and have nothing on it!!
How to cancel subscription 1/5
Does anyone know how to cancel their subscription because there is no way to do it on the app. And I’m being charged 2.99 a month. Need help here.
This App is such a scam.
I love y’all but... 1/5
I was so excited when they launched this app! Couldn’t wait to finally see Catherine’s videos that she had been wanting to do. I downloaded the app right away but didn’t do too much exploring. Eventually, I explored the app fully and quickly discovered that in order to access the extraneous content (anything other than purchasing merchandise) you have to be a “member”. I don’t recall how much the subscription was, but I find it ridiculous, especially considering how much money they already make from YouTube, merchandise, other businesses they are invested in, etc. I love them so much but I deleted the app and would encourage others to do the same. It makes me feel like the support I give them isn’t enough.
This is a nice app when it wants to work. I’ve been trying to cancel my subscription for awhile and whenever I attempt it, the option isn’t available. Please fix this.
Money Changed You Guys:( 1/5
I used to LOVE your YouTube channel. But money has changed u guys! Mostly austin. Sorry father and Elle and Alaïa but Austin isn’t a very good guy.
Rip off 1/5
Doesn’t update frequently
I love it 5/5
By K money 8to9
Because I love the ace family they are good people even though about the lollipop 🍭 you are good I love there Murch it’s so good they have so for my nephew and he love it. And my other one is like 10 months but there have it 🤔you are the most best YouTube and have good app so get it
Don’t join membership 1/5
They don’t even post videos waist of money !
By former ace family sub.
Why should I pay $2.99 A MONTH when there is NO recent videos. I’ve always watched the videos until about two to three months. I’m just disappointed them lately with how they approach things ☹️