This can’t be the actual app 1/5
I finally caved and got a Globe online subscriptions, and I’m horrified at how bad this app is. I feel as though I should only be able to access this app with a dial up modem. This doesn’t even deserve one star.
It is still a terrible app 1/5
After so many years still has lots of glitches - pages freeze and shut down the app; all pages not able to expand and covert to text mode for larger font. Why can’t the Globe fix these issues ? It is like an amateur developed the app !
One star because it can't be graded zero stars 1/5
By Soooo long
I’ve had the app off an on for several years. It seems every other upgrade they ruin it. When there’s a problem there’s no support. It’s a crappy app and the most expensive newspaper app in the country. It’s twice as expensive as all the rest. Right now it either won’t load or I get an error “nothing to load” before it craps out.
I finally cancelled for good. I received a condescending and insulting email from one of the customer services reps. She insisted there aren’t any problems with the app. I must be the problem. The only customer support I’ve ever received is to delete the app and download it again. I’ve done this more than one hundred times.
If this customer service rep worked for me she woukd t be interfacing with customer. She would be locked in a cubicle making the app work.
Unless the Globe does a complete overall of the app I won’t ever get it again unless it’s free. Then on the days it doesn’t work I can’t be upset about getting my monies worth. I can’t be upset with getting nothing if I paid nothing.
Invest in a better App 1/5
Pales in comparison to other similar apps from the Washington Post and New York Times. As a subscriber, this is a major disappointment.
Big improvement! 4/5
Much better than it was a couple of years ago when I last used it.
Keeps saying pass word invalid yet I can access the paper from my lap and desk top computers.
Constant crashing 1/5
Sure hope this app gets repaired Very Soon, or will be time to cancel my subscription as the constant crashing is highly annoying
Truly awful app 1/5
Each day a battle to download and use. Why doesn’t the Globe fix it? Was this designed by John Henry’s grandson or some family friend? There must be a back story as to why it’s so badly done.
Audio function 2/5
Why did the app regress and lose the audio function. I once found this function quite useful and I now miss it very much. It was a huge timesaver listening to articles while I was working out or other activities when I’m unable to look at my phone. Please restore this function and get the app’s progress at least going forward and not backwards.
Still waiting - what’s the holdup 2/5
Cancelled my subscription about a year ago out of frustration with the app. Assumed I would re-subscribe after the app was straightened out. Still waiting.
Update: make that two years ago now. What’s the holdup?
Hard to swipe 2/5
I am not sure what issues others have with freezing, but I'll share mine. It is hard to swipe to another page and sometimes the page changes, but often it quivers but doesn't move or doesn't even quiver. When you get frustrated, and swipe several times, the page quivers and then, a few seconds later, several pages sweep across the screen unstoppably. Some parts of the paper are more prone to get stuck, like the obituaries (thank you very much) or color ads. Going back to a previous page is particularly problematic and probe to not respond to the sweep.
Upgraded to ok 3/5
Update again: this time it was iOS failure. A reboot and a reinstall worked, seems iOS forgot how to do any networking at all. Three stars since articles work haphazardly but it’s a start after over four years. My guess for others having trouble is maybe the age of the iPad?
Update may 2018: now worse than ever. Will not function even after deleted and reinstalled. If I could give zero stars I would. Worst piece of junk I have ever used. We are down to a single newspaper in Boston, barely, and that is the only reason I continue to pay. Thanks John Henry! Fire your digital team.
It's great when it works, but constant struggles with the store and now it simply crashes repeatedly....latest update is suddenly very unstable as of May 27, 2014. Not happy as I am a paid subscriber to the globe. Not acceptable.
As of iOS 11this app is junk. Basically needs to be deleted and reinstalled daily. How is the globe not getting it? Dump your app developer. How hard can this be?
This app is a disgrace. It is mind boggling that such a fine paper cannot offer a decent app to read on all devices. While seeming to allow a download of a static paper so you could read offline, it requires an internet connection to read it.
Doesnt work offline 1/5
On planes or any other time I’m not connected I get some arcane sustem error saying no project available or something like that. Developers should try downloading and then accessing offline content - it’s maybe a 50/50 proposition
New & Improved!!! 5/5
Works great now. Have to start the day w the Globe. No other paper like it. Am giving subscptns for gifts: grad, weddings, etc. people say it’s a great idea esp these days ;)!
The WORST! 1/5
I dumped the Boston Globe’s inefficient home delivery in favor of this. Big mistake. The app seldom refreshes. It’s impossible to download “today’s” paper on the first try. I keep having to reboot in order to refresh the app.
In short, this version of the Globe is even WORSE than the home-delivered version. HATE THIS.
By at least try to do better
This app has not been updated in over a year and crashes continually. Just tried to read one story and it crashed EIGHT times. Never got to finish the story. CRASH. CRASH. CRASHCRASHCRASHCRASHCRASHCRASH
I give up! 1/5
By Nancy vna
Until this app is fixed , I will unsubscribe. Freezes everytime. I am so sad. I love the Boston Globe but I am done as I only read online. Back to The NY Times!
The Globe should be embarrassed 1/5
Crashes, hung downloads, slow loading...what a mess.
No iPhone X Support 1/5
App doesn’t support the X’s screen, paper downloads are slow, interface is outdated and clunky.
An embarrassment 1/5
By Rich Mur.
“Words can't describe just how bad this app is. Downloads get hung up so that one can be waiting days for issues that never show up. The Globe should be embarrassed that it's name is associated with this piece of junk. Don't buy it.”
I wrote the above review several years ago and have been assured by the Globe that the app will be improved. Now, two years later, nothing has changed, and it’s still a pig. More often than not, the paper’s already slow down-load never finishes, and I say the hell with it, and never get to read the paper. How the Globe allows this to happen is incomprehensible.
poor excuse for an e paper 1/5
I get 2 epapers delivered, one which works great, never crashes and allows me to read the paper easily. The Globe freezes, won’t move to the next page, won’t load for 4-5 minutes, is extremely frustrating. If a hard copy doesn’t get delivered, there is a number to call. Who do you contact if the epaper can’t be read? Does anyone at the Globe care?
Update 3-4-2017. How an app can lose customers 1/5
How lame is that this app still stinks. I paid for the Boston globe. Just give me an app that opens today’s edition and doesn’t tell me this edition is not available offline. I’m online just your app is not.
Months later....What's wrong with these people. Their app still stinks. Numerous bugs and crashes. They should take some notes from the WSJ on how to create a functioning app. Even apple says this app doesn't clear its data hogging space with no way to clear effectively. Then it refuses to close and reopen to show new editions, at times won't load, at times tells me it needs an internet connection- haha-I have a good one posting this low rated review. Hello hello Boston globe??
They probably paid app developers some good money to grind a pretty good app to a nub of functionality. I have a subscription and I'm logged in but it still only gives me the option of buying today's issue. Other navigation issues, archiving everything instead of removing x number of past issues make this app a clunker. Globe executives. I hope you read this and realize you messed up.
Shockingly basic; yet enjoyable 3/5
The app is far too basic for an organization such as the Globe. I know money is tight in print media, but surely someone in upper management is wise enough to know they need to be investing in technology.
However, there is something to be said for its format. I like that I can have a “newspaper” experience without all the pages and the fees of home delivery. Even as a millennial, I like that its “all the news fit to print,” per se, as opposed to every story we’ve ever written on the website, which i have to scroll through. I like that newspapers have a front and back page - I knew when I was done and I trusted the professionals to discern what stories were important enough to get printed.
That being said, they could continue this format but give it some significant upgrades. Certainly if some come to mind for me, there are experts who would know even better.
One final note: I haven’t used the app on my phone; I imagine it might not work as well. It seems more suited for a tablet.
Just Terrible 1/5
What will it take for you guys to fix this app? The only constant in my morning experience with The Globe is the app freezing at least 3-4 times while I am reading. Close the app, reload, get two stories in, and freeze again! Total amateur hour here. Just pathetic. The worst part - The Globe is a great newspaper and this app does not do it justice. Fix it!
Why not have ePaper and app version? Or joint 2/5
By Boston fan85
The ePaper is good for what it is. However, there should be the ability to change to a traditional app version such as the Washington Post or NYTimes app.
Horrible app that we must accept 1/5
As everyone else has pointed out, this app has many problems and is embarrassingly awkward to use to read the newspaper, which is its only purpose! And I’ve been using it for a couple years, over a few upgrades and iOS versions. My biggest complaint is that after you have downloaded today’s paper (which means it is cached on the phone), if you start to read it but then stop for a couple hours, when you go back to continue reading, the app shows you the page you were on for 1 second, then goes back to the main screen. Why? It’s not like there is a new version of the paper that I might want to read—this is in the middle of the day, and the app should easily be able to know if there even is a new newspaper edition or not. It is utterly annoying and wastes my time. Fit it!!
Could be much better 2/5
This is at least the third version of the Boston Globe app an each version gets progressively worse. A couple of versions ago, the app worked great - it was easy to use and had handy features like auto-delivery. This new version has improved from the disaster it was when it premiered but it still has issues. My biggest gripe at the moment is that since IOS 11, which was released months ago, the app doesn’t deliver the current edition unless you close the app and reopen it. They have had plenty of time to fix this but they don't. They are incredibly slow at fixing issues - it’s almost as if they don’t care about losing readers. For a dying industry you would think they would put more effort into providing a compelling product - currently it hasn’t been updated for over a year despite the bugs.
Not Befitting a Great Newspaper 1/5
Recently subscribed to the digital edition of the Globe and use an iPad or iPhone as primary interface. The App is poor, unbefitting of an otherwise great newspaper. Downloading requires hitting "download" several times; and after you get through that, it takes a couple of minutes to download, even with a strong internet connection (NY Times, in contrast, takes a few seconds). After downloading, one sees a miniature version of the print edition and has to click on tiny articles to expand/read them. This interface is archaic, and in stark contrast to the way almost all other news apps present information (again, the NY Times makes it easy to navigate and read articles). Even when I bite the bullet and swipe through articles (vs. pages of the paper), the same article frequently appears several times (must be a glitch in a buggy App). I've complained about all this several times to the Globe, but there didn't appear to be much concern. The low user ratings here however should be sending a clear message they can't (or shouldn't) ignore.
Apr 2017: Cancelled subscription and re-subscribed after 9 months after the subscription department told me their iPhone app had been updated. I took that to mean overhauled and fixed, which it decidedly is not.
Jun 2017: They claim to have upgraded the app ... but that's not apparent to me. I'm cancelling my subscription again until they have a complete reconstruction of the app.
Jan 2018: Resubscribed and tried again. Even though I admittedly have not tried every app in Apple’s menu of apps, I think this could be a strong contender for worst app ever. The overall user reviews and ratings are accurate; and it stuns me that the Globe does nothing to address this problem.
Needs iPhone X update 1/5
Needs iPhone X update.
This app is crap 3/5
Please, Mr. Henry, just give up and buy rights to use the WaPo or NYT app. They're very different from each other, but both are perfectly acceptable. By contrast, this app is crap. I don't mind most of the things that seem to bother other reviewers, but the number of times it freezes, or won't download the newest edition, or doesn't respond to attempts to proceed to the next page and then decides to respond to all of the attempts at once by skipping ahead many pages, or responds to an attempt to enlarge the current page by sort of going back a page and then returning to the current page, or..., is infuriating. The features are acceptable but the bugs are intolerable.
Update: I'm not sure what it means, but since writing the above, I found that simply powering my iPad off and back on makes the app behave much better, so I'm raising my rating accordingly.
I despise this sucky app 1/5
By Listener H
We canceled our print edition due to chronic delivery issues. My iPad 2 cannot handle this app well, so I use a new iPhone 7. Accessing the plain text version is necessary for an article of any length. Today, the plain text version of the lead front page story cannot be accessed by tapping, while other stories on the same page can be. Paging through the plain text stories one by one shows a blank document for the lead story. This is a regular occurrence, but particularly egregious for a Spotlight piece. I’d give this zero stars if I could. This crap app is making me rethink my digital description.
Also, navigation is clunky. “Pages” should be an option above the main view, not buried in a menu.
Very buggy app 1/5
One of the benefits of this app was that I could load the edition in the morning when I had an internet connection on my iPad and read it later regardless of my internet access. Now, if it doesn’t exit with a “no internet” error, it just loops trying to load, not even getting to the main screen until I get to a hot spot. When I get the page open I can actually move away from the connection and continue to read the paper. The current version of the software has regressed over the last several months.
What year is it?! 1/5
Do you want to read a broadsheet PDF of the Boston Globe on your phone? You’ve found the place! Attempting to read the fine journalism in the Globe on this app completely depletes the experience. And those of you over 40 with presbyopia - I wish you luck!
Globe product development please hurry and find another app to release - like the ones that most major media organizations use.
Great paper, horrible app! 1/5
Sad to say that the average rating of 1.5 stars (after 84 reviews) is probably too generous. Is “getting a reliable app” too much to ask for, especially because it’s not cheap!
Not good 1/5
By Suffice sufficiently
I recommend calling the Globe customer service department to subscribe over the phone for the online edition. I know it’s old fashioned, but the service is way better. I subscribed through iTunes the first time. It’s not Apple’s fault as it’s a third party app, but the app was useless. No login access to the paper nor to my account. The app developer could not help me. Apple promptly volunteered to credit me so I could make arrangements directly with the Boston Globe. Now it’s all good.
Need Internet access to view downloaded issues? 1/5
By #stupidnickname rules
What's the point of downloading issues if you can't view offline? Seems like big miss for app functionality to me. I want to be able to read downloaded issues when I do not have wifi, seems pretty basic.
Zero stars 1/5
By Home shopper 79
The app barely functions. I have had it for years and sadly dealt with its issues. It freezes, crashes, glitches, and rarely functions properly. I don't know why I even have a subscription to the paper ($30 a month!) when they neglect the very platform used to read the paper.
Because I can't give it no stars 1/5
Up at five no e-paper yet again. Writing this at 6:15 still no e-paper. Did the usual delete and reinstall of app - still no luck. Yesterday app crashed froze my iPad and caused me to do yet another delete and re-install to get paper. Oh, if only I could get the hours of my life back that I've spent messing with the worst app I have ever used. Please Mr. Henry, think about your customers and their experience!
Zero step forward, two steps back 1/5
No quality assurance at all. Sunday paper is usually missing a section. Don't they use the app? I read the Globe despite the app. Mr. Henry deserves deserves better.
After 3 major updates, still a pain to read an article in page mode without links. Scrolling while zoomed behaves idiotically- like no other app - you have to zoom out then scroll!
If they listen to users as they say, why aren't there links in page view? Please put back the article continuation links so one can read a news story without bumbling and fumbling around.
There is a tiny regional newspaper app with a much better interface than this (Recorder from Greenfield MA), so get with it Globe.
Great newspaper, great app. 5/5
When people complain it takes a minute or two to download and the New York Times takes seconds, they don't understand I guess that the entire Globe newspaper downloads and every story it then instantly available. With the a Times, each time you click on a story, that story then has to download.
I've been reading the e-Globe since it first became available. I lived in Maine now in the White Mountains and I download the entire Globe on my iPad before 5:00 am everyday, it's a great service. I can't believe anyone could honestly criticize the Globe or the app.
By WSJ wait
Frequent crashes make it very frustrating to attempt to read the paper. Other newspapers have much better apps
What a joke 1/5
When it worked (once) I thought it was a joke. It's a mini-version of the newspaper(!?!?). Does the Globe think readers would find any other presentation hard to navigate? Get with the times.
Needs Work 1/5
A 12 year old could have designed a significantly more reliable app. Sad!
Surprisingly Terrible! 1/5
The app consistent fails to deliver...the paper is often late...stories are often missed by the touchscreen...the tech support is woeful...I've had to erase/download the app twice in the past 7 days because it is unresponsive. This is the sum and substance of tech support...reboot the app. They never just fix it.
By Dono San
Sometimes it delivers the entire paper sometimes not. Sports section is MIA today. Navigation tools are useless. Don't know why they can't get their act together
By 50 yr Globe reader
Doesn't John Henry get it??? He would fire his Red Sox or hedge fund IT dept if they were this bad!!!! Every Sunday I have to delete the app and reinstall to get my issue
Why the hate? 5/5
I use this app on my iPhone 6s and don't have any issue. I had been using an older version about a year ago and enjoyed that as well. Not sure why others are having problems.
Shockingly bad 1/5
By truthy P
I honestly can not believe how horrible this app is. Nearly impossible to read the paper on an iPhone. Compared to NYT or WashPo apps this feels like something I should be accessing on a 56k modem. A true digital time capsule to a darker age.
Barely Adequate 1/5
Here are the high points. It (sort of) lets you read the Boston Globe, or at least most of it. Often, some articles won't display and have to be read by enlarging the on-line view. That's far from optimal. I guess I've been spoiled by the WSJ app, which is far superior although not without problems.
Here are the major failings.
#unreliable (I can't emphasize enough that this is MAJOR)
#shows few images even though they are in the print version
#completely skips articles
#organization of articles is helter skelter (they don't seem to follow any logical layout compared to the print version)
My recommendation, toss this app and start fresh. Benchmark some of the competition and make the app as great as the newspaper. After all, this is the future of the Globe if it wants to survive.
Speaking of survival, I won't be renewing my subscription due to the poor performance of the app. NYT here I come.