The Globe should be embarrassed 1/5
Crashes, hung downloads, slow loading...what a mess.
No iPhone X Support 1/5
App doesn’t support the X’s screen, paper downloads are slow, interface is outdated and clunky.
An embarrassment 1/5
By Rich Mur.
“Words can't describe just how bad this app is. Downloads get hung up so that one can be waiting days for issues that never show up. The Globe should be embarrassed that it's name is associated with this piece of junk. Don't buy it.”
I wrote the above review several years ago and have been assured by the Globe that the app will be improved. Now, two years later, nothing has changed, and it’s still a pig. More often than not, the paper’s already slow down-load never finishes, and I say the hell with it, and never get to read the paper. How the Globe allows this to happen is incomprehensible.
poor excuse for an e paper 1/5
I get 2 epapers delivered, one which works great, never crashes and allows me to read the paper easily. The Globe freezes, won’t move to the next page, won’t load for 4-5 minutes, is extremely frustrating. If a hard copy doesn’t get delivered, there is a number to call. Who do you contact if the epaper can’t be read? Does anyone at the Globe care?
Update 3-4-2017. How an app can lose customers 1/5
How lame is that this app still stinks. I paid for the Boston globe. Just give me an app that opens today’s edition and doesn’t tell me this edition is not available offline. I’m online just your app is not.
Months later....What's wrong with these people. Their app still stinks. Numerous bugs and crashes. They should take some notes from the WSJ on how to create a functioning app. Even apple says this app doesn't clear its data hogging space with no way to clear effectively. Then it refuses to close and reopen to show new editions, at times won't load, at times tells me it needs an internet connection- haha-I have a good one posting this low rated review. Hello hello Boston globe??
They probably paid app developers some good money to grind a pretty good app to a nub of functionality. I have a subscription and I'm logged in but it still only gives me the option of buying today's issue. Other navigation issues, archiving everything instead of removing x number of past issues make this app a clunker. Globe executives. I hope you read this and realize you messed up.
Shockingly basic; yet enjoyable 3/5
The app is far too basic for an organization such as the Globe. I know money is tight in print media, but surely someone in upper management is wise enough to know they need to be investing in technology.
However, there is something to be said for its format. I like that I can have a “newspaper” experience without all the pages and the fees of home delivery. Even as a millennial, I like that its “all the news fit to print,” per se, as opposed to every story we’ve ever written on the website, which i have to scroll through. I like that newspapers have a front and back page - I knew when I was done and I trusted the professionals to discern what stories were important enough to get printed.
That being said, they could continue this format but give it some significant upgrades. Certainly if some come to mind for me, there are experts who would know even better.
One final note: I haven’t used the app on my phone; I imagine it might not work as well. It seems more suited for a tablet.
Just Terrible 1/5
What will it take for you guys to fix this app? The only constant in my morning experience with The Globe is the app freezing at least 3-4 times while I am reading. Close the app, reload, get two stories in, and freeze again! Total amateur hour here. Just pathetic. The worst part - The Globe is a great newspaper and this app does not do it justice. Fix it!
Why not have ePaper and app version? Or joint 2/5
By Boston fan85
The ePaper is good for what it is. However, there should be the ability to change to a traditional app version such as the Washington Post or NYTimes app.
Worked great and now horrible. 1/5
By Nancy vna
I cannot even read the Globe now. It freezes every time. It worked great after a faulty start for a while and is now worse than it has ever been. Please fix it!! I am a dedicated Boston Globe reader but now am just New York Times all the way until it is better.
Horrible app that we must accept 1/5
As everyone else has pointed out, this app has many problems and is embarrassingly awkward to use to read the newspaper, which is its only purpose! And I’ve been using it for a couple years, over a few upgrades and iOS versions. My biggest complaint is that after you have downloaded today’s paper (which means it is cached on the phone), if you start to read it but then stop for a couple hours, when you go back to continue reading, the app shows you the page you were on for 1 second, then goes back to the main screen. Why? It’s not like there is a new version of the paper that I might want to read—this is in the middle of the day, and the app should easily be able to know if there even is a new newspaper edition or not. It is utterly annoying and wastes my time. Fit it!!
Could be much better 2/5
This is at least the third version of the Boston Globe app an each version gets progressively worse. A couple of versions ago, the app worked great - it was easy to use and had handy features like auto-delivery. This new version has improved from the disaster it was when it premiered but it still has issues. My biggest gripe at the moment is that since IOS 11, which was released months ago, the app doesn’t deliver the current edition unless you close the app and reopen it. They have had plenty of time to fix this but they don't. They are incredibly slow at fixing issues - it’s almost as if they don’t care about losing readers. For a dying industry you would think they would put more effort into providing a compelling product - currently it hasn’t been updated for over a year despite the bugs.
Not Befitting a Great Newspaper 1/5
Recently subscribed to the digital edition of the Globe and use an iPad or iPhone as primary interface. The App is poor, unbefitting of an otherwise great newspaper. Downloading requires hitting "download" several times; and after you get through that, it takes a couple of minutes to download, even with a strong internet connection (NY Times, in contrast, takes a few seconds). After downloading, one sees a miniature version of the print edition and has to click on tiny articles to expand/read them. This interface is archaic, and in stark contrast to the way almost all other news apps present information (again, the NY Times makes it easy to navigate and read articles). Even when I bite the bullet and swipe through articles (vs. pages of the paper), the same article frequently appears several times (must be a glitch in a buggy App). I've complained about all this several times to the Globe, but there didn't appear to be much concern. The low user ratings here however should be sending a clear message they can't (or shouldn't) ignore.
Apr 2017: Cancelled subscription and re-subscribed after 9 months after the subscription department told me their iPhone app had been updated. I took that to mean overhauled and fixed, which it decidedly is not.
Jun 2017: They claim to have upgraded the app ... but that's not apparent to me. I'm cancelling my subscription again until they have a complete reconstruction of the app.
Jan 2018: Resubscribed and tried again. Even though I admittedly have not tried every app in Apple’s menu of apps, I think this could be a strong contender for worst app ever. The overall user reviews and ratings are accurate; and it stuns me that the Globe does nothing to address this problem.
Needs iPhone X update 1/5
Needs iPhone X update.
This app is crap 3/5
Please, Mr. Henry, just give up and buy rights to use the WaPo or NYT app. They're very different from each other, but both are perfectly acceptable. By contrast, this app is crap. I don't mind most of the things that seem to bother other reviewers, but the number of times it freezes, or won't download the newest edition, or doesn't respond to attempts to proceed to the next page and then decides to respond to all of the attempts at once by skipping ahead many pages, or responds to an attempt to enlarge the current page by sort of going back a page and then returning to the current page, or..., is infuriating. The features are acceptable but the bugs are intolerable.
Update: I'm not sure what it means, but since writing the above, I found that simply powering my iPad off and back on makes the app behave much better, so I'm raising my rating accordingly.
I despise this sucky app 1/5
By Listener H
We canceled our print edition due to chronic delivery issues. My iPad 2 cannot handle this app well, so I use a new iPhone 7. Accessing the plain text version is necessary for an article of any length. Today, the plain text version of the lead front page story cannot be accessed by tapping, while other stories on the same page can be. Paging through the plain text stories one by one shows a blank document for the lead story. This is a regular occurrence, but particularly egregious for a Spotlight piece. I’d give this zero stars if I could. This crap app is making me rethink my digital description.
Also, navigation is clunky. “Pages” should be an option above the main view, not buried in a menu.
Very buggy app 1/5
One of the benefits of this app was that I could load the edition in the morning when I had an internet connection on my iPad and read it later regardless of my internet access. Now, if it doesn’t exit with a “no internet” error, it just loops trying to load, not even getting to the main screen until I get to a hot spot. When I get the page open I can actually move away from the connection and continue to read the paper. The current version of the software has regressed over the last several months.
What year is it?! 1/5
Do you want to read a broadsheet PDF of the Boston Globe on your phone? You’ve found the place! Attempting to read the fine journalism in the Globe on this app completely depletes the experience. And those of you over 40 with presbyopia - I wish you luck!
Globe product development please hurry and find another app to release - like the ones that most major media organizations use.
Great paper, horrible app! 1/5
Sad to say that the average rating of 1.5 stars (after 84 reviews) is probably too generous. Is “getting a reliable app” too much to ask for, especially because it’s not cheap!
Not good 1/5
By Suffice sufficiently
I recommend calling the Globe customer service department to subscribe over the phone for the online edition. I know it’s old fashioned, but the service is way better. I subscribed through iTunes the first time. It’s not Apple’s fault as it’s a third party app, but the app was useless. No login access to the paper nor to my account. The app developer could not help me. Apple promptly volunteered to credit me so I could make arrangements directly with the Boston Globe. Now it’s all good.
Need Internet access to view downloaded issues? 1/5
By #stupidnickname rules
What's the point of downloading issues if you can't view offline? Seems like big miss for app functionality to me. I want to be able to read downloaded issues when I do not have wifi, seems pretty basic.
Revised to junk 1/5
It's great when it works, but constant struggles with the store and now it simply crashes repeatedly....latest update is suddenly very unstable as of May 27, 2014. Not happy as I am a paid subscriber to the globe. Not acceptable.
As of iOS 11this app is junk. Basically needs to be deleted and reinstalled daily. How is the globe not getting it? Dump your app developer. How hard can this be?
Zero stars 1/5
By Home shopper 79
The app barely functions. I have had it for years and sadly dealt with its issues. It freezes, crashes, glitches, and rarely functions properly. I don't know why I even have a subscription to the paper ($30 a month!) when they neglect the very platform used to read the paper.
Because I can't give it no stars 1/5
Up at five no e-paper yet again. Writing this at 6:15 still no e-paper. Did the usual delete and reinstall of app - still no luck. Yesterday app crashed froze my iPad and caused me to do yet another delete and re-install to get paper. Oh, if only I could get the hours of my life back that I've spent messing with the worst app I have ever used. Please Mr. Henry, think about your customers and their experience!
Zero step forward, two steps back 1/5
No quality assurance at all. Sunday paper is usually missing a section. Don't they use the app? I read the Globe despite the app. Mr. Henry deserves deserves better.
After 3 major updates, still a pain to read an article in page mode without links. Scrolling while zoomed behaves idiotically- like no other app - you have to zoom out then scroll!
If they listen to users as they say, why aren't there links in page view? Please put back the article continuation links so one can read a news story without bumbling and fumbling around.
There is a tiny regional newspaper app with a much better interface than this (Recorder from Greenfield MA), so get with it Globe.
Great newspaper, great app. 5/5
When people complain it takes a minute or two to download and the New York Times takes seconds, they don't understand I guess that the entire Globe newspaper downloads and every story it then instantly available. With the a Times, each time you click on a story, that story then has to download.
I've been reading the e-Globe since it first became available. I lived in Maine now in the White Mountains and I download the entire Globe on my iPad before 5:00 am everyday, it's a great service. I can't believe anyone could honestly criticize the Globe or the app.
By WSJ wait
Frequent crashes make it very frustrating to attempt to read the paper. Other newspapers have much better apps
What a joke 1/5
When it worked (once) I thought it was a joke. It's a mini-version of the newspaper(!?!?). Does the Globe think readers would find any other presentation hard to navigate? Get with the times.
Needs Work 1/5
A 12 year old could have designed a significantly more reliable app. Sad!
Surprisingly Terrible! 1/5
The app consistent fails to deliver...the paper is often late...stories are often missed by the touchscreen...the tech support is woeful...I've had to erase/download the app twice in the past 7 days because it is unresponsive. This is the sum and substance of tech support...reboot the app. They never just fix it.
By Dono San
Sometimes it delivers the entire paper sometimes not. Sports section is MIA today. Navigation tools are useless. Don't know why they can't get their act together
By 50 yr Globe reader
Doesn't John Henry get it??? He would fire his Red Sox or hedge fund IT dept if they were this bad!!!! Every Sunday I have to delete the app and reinstall to get my issue
Why the hate? 5/5
I use this app on my iPhone 6s and don't have any issue. I had been using an older version about a year ago and enjoyed that as well. Not sure why others are having problems.
Shockingly bad 1/5
By truthy P
I honestly can not believe how horrible this app is. Nearly impossible to read the paper on an iPhone. Compared to NYT or WashPo apps this feels like something I should be accessing on a 56k modem. A true digital time capsule to a darker age.
Barely Adequate 1/5
Here are the high points. It (sort of) lets you read the Boston Globe, or at least most of it. Often, some articles won't display and have to be read by enlarging the on-line view. That's far from optimal. I guess I've been spoiled by the WSJ app, which is far superior although not without problems.
Here are the major failings.
#unreliable (I can't emphasize enough that this is MAJOR)
#shows few images even though they are in the print version
#completely skips articles
#organization of articles is helter skelter (they don't seem to follow any logical layout compared to the print version)
My recommendation, toss this app and start fresh. Benchmark some of the competition and make the app as great as the newspaper. After all, this is the future of the Globe if it wants to survive.
Speaking of survival, I won't be renewing my subscription due to the poor performance of the app. NYT here I come.
Globe's "not here" 1/5
The tv slogan of my youth is not reliably true. I still get home delivery, but try to read the ePaper while others in my house read the "paper" or when I'm away. This app is great when it works, but regularly doesn't or needs some creative fiddling to make it work. I write more to support than I do to my family. I also get the Times ePaper, and it works pretty flawlessly; always bright and shiny, early, while the Globe is struggling to come to 'work" or is a "no call", "no show". If you don't get this free, I wouldn't recommend paying for it. The Globe should call their former owners for the secret to good service. I was reticent to complain about "my home town Team" but the comments suggest i don't plow new ground. we wouldn't be happy if the Sox were this bad--and their not!
Always crashes. Cancelling Globe. They've had 2 yrs to fix it and still can't get it right
Worst Ap I have ever kept on my iPad 1/5
By NH bliss
This is at least the third revision of this Ap and it remains buggy and unresponsive. Many days I need to remove it and reload a new version from the iTunes Store in order to get it out of a frozen state. Horrible piece of code here.
Hope the develop hires some middle school kids to revise app 1/5
By Never ever download it
This app was supposedly revised two years ago. It has barely improved. In this day and age to experience such poor performance is unbelievable. Many days it must be deleted and reloaded several times. The stock advice you receive is to eliminate stored issues- sometimes that solution helps, often not. In reality, the company which designed this needs to go at it again or hire middle school children to create an operational app. This one should not receive even one star. The Boston Globe is very effective, however, in billing you on a regular basis.
The App is Crap 1/5
It crashes frequently, freezes often, and has plenty of flaws. At least, the analog print version is useable. Not worth the subscription.
Here we go again! 1/5
New App, no paper! Then, like the paper frozen in the slush at the end of the driveway, the e-paper arrives, but you can't open it! Oh well, at least I have time to write bad reviews about the Globe while I drink my coffee before work! Hey, maybe some reporter will do a story about a poor underpaid app designer struggling to afford that apartment in the South End. Come on Mr. Henry, you wouldn't stand for this from the Red Sox. Oh, and thank you Boston Globe for telling me I have no internet connection. Well, at least you won't have to read another one star review! Sad that a great newspaper has a crappy app.
Good app, no issues so far 4/5
I don't know why everyone's complaining about this app, it works great on my iPhone 6S running IOS 10.3.2. Performance is excellent, zooming functions work well, can't ask for much more.
downloading the paper takes a lot of space. When I go to delete an issue the app never lets me delete anything. I have to delete the app and re install it. Frustrating.
Incredibly bad 1/5
I won't repeat all the problems others have noted, but this app is so bad I'm writing my first app review ever. For the love of God Globe mgt, please just look at the Washington Post app and JUST DO THAT. It's so bad, I rarely read the Globe anymore. So much for the techy John Henry who was going to fix this crap.
The Globe app does not work today (6/5/17) 5/5
After terrible performance under IOS 10, the app has been upgraded to work much better than ever. Now if you enlarge a page to read, you can go to the next page directly - no need to pinch back! (Never an issue in hard copy, of course.)
Won't download, or allow offline reading of previous issues!
Very frustrating 1/5
By Southborough man
When it works properly I am happy with it but way too often it doesn't work right. This morning it failed in an all too familiar way. I touched an article to read but EVERY article I touched opened some article about a cat. The only way I could read the paper is to use my fingers to expand the facsimile paper so I could read it that way. Surely the developers can do better!!
Waited a year but it is still terrible. Some days are fine and other days like 6/5/17 I can't read any article
The worst app ever 1/5
John Henry's incompetence knows no bounds! Hard to believe any app could be worse than the last one, but the Globe outdid itself. This one won't even load! Just copy the New York Times app already.
Dysfunctional Glitchy App 1/5
By NPR MA
The newspaper itself is great. However, the app frequently crashes. Other times you tap on an article to load it and it won't load or the wrong article will load. The Globe needs to switch vendors. The Washington Post app is the gold standard but I want a local news fix which is why I subscribe to the Globe. Getting tired of this though.
App no longer usable 1/5
Update June 3 2017- now I can't even read what I downloaded before today, nor can I download todays edition. The Globe needs to decide now if they want to be a serious player on the digital market because, with this app, they are not lining themseves up for success. Old review - This app has been crashing after only a minute of usage for the past week. I have already complained but received no reply from the Globe. Papers will not download, and those that were already downloaded are unreadable because of the frequent app crashes. This needs to be fixed immediately or there will be no sense continuing to subscribe to the Globe. One would think that the very unstable newspaper industry would make the Globe take this problem seriously.
If I could give a negative review I would. 1/5
Possibly the worst app I have ever used.
Boston Globe should be embarrassed they allowed this to be released to their clients.
If the goal was to disappoint users to the point they would never use this app again they succeeded.
My 9 year old son could code a better experience than this.
Someone should be fired. Talk about not listening to your customers!
Latest version is even worse. Crashes constantly. Here is the latest error message I received after deleting the app and reinstalling the latest "nothing to show. There are no view controllers in this project. Please open it in editor mode and add one".
Now that is really helpful. What a joke.
Do the right thing and make the epaper free until you deserve to be paid for it.