Lost the cart 1/5
I entered more than 50 items on the cart - took more than an hour shopping for a large project. Suddenly lost the cart. Do not use this app for large purchases- I deleted it.
Home shopping 5/5
Great price, military discount, saves on gas, what else can you ask for.
Helps me find items 5/5
This app does everything I need it to do. Mainly I use it to find items in my store since it shows the aisle and bay numbers.
Also good for checking stock before making a trip and having things shipped if they’re not available locally.
Security Camera 5/5
Store Associate was VERY helpful, kind and patient with me. Thank you HD for you great help. cms
Order placed 5/5
By Vic us
Great prices , easy ordering
It was very fast& helpful th u
Bad service 1/5
By None 1965
Ordered a Item online and they canceled my order with out letting me know and 4 weeks later and they still have not returned my gift card. They keep giving me excuse for why they have not given me my money back. Very bad customer service..
Credit card problems 2/5
Does not keep new credit card number. Goes back to old credit card number,
By Rob flash gordon
Don’t understand why 1 item has to be shipped.
The Home Depot is the best 5/5
By Thank you very much ,
The Home Depot is the best. Vazgen Khodabakhshi
Bad delivery 1/5
After I received my order and it was broken, I filed for a return and told me that my would have to reorder. When I opened my order, it had a button that said “Buy Again” and when I clicked on that button, it asked me for my name & address. Wasting my time having to re-enter this stuff. Had to speak with a person on the phone that didn’t have his oars all the way in the water, which aggregated me even more. First time I called, it went straight to the survey about how my conversation went. I answered “1” (Not good) to all three questions, so I had to restart my phone conv yet again.
Another excellent tool sale! 5/5
By Smiling contractor
I’m a low-voltage contractor and I buy a lot of tools for my self and for our customers. If you pay attention, they run sales that are ridiculous.
This is a such sale!!!
Good store. 4/5
Good Store. Needs to improve the credit card register with photo search on app.
Online gas grill 2/5
By atlas shrugs
Although I eventually was able to order what I wanted, the model I needed did not show up in Search. I had to go to manufacturer’s website and find the model number and enter that into HD search. Only then did it show up and it was even “in stock - ready for delivery”.
Had I not had a discount code, I would have looked elsewhere.
Home Depot always has exactly what I need and want.
Satisfied customer 5/5
Quick and easy.
Forced update 1/5
Wastes my time. Also maps are never accurate.
Military discount issue 2/5
Unable to enter the military discount QR code despite it showing on the Ap. Ap says your military discount will be applied at checkout when shopping online. Not true.
How can somethings be here today for $9 extra but not be available when you need it?
Love this app! 5/5
Wonderful experience!! Pleased customer!!
Add aisle and bay 4/5
Please add aisle and bay to the information displayed while viewing cart. It shows when searching for items and when an item is selected but not in the cart. PLEASE!
always my go to store! 5/5
if they don’t have it in stock , it can be ordered.
Unable to apply store credit 2/5
By Useless Store Credit
Why???? I returned an item last year and STILL have this store credit I can’t use. I am unable to get to a Home Depot store at this time and Home Depot received its merchandise back but I am without benefit / reimbursement for an item I returned and NO LONGER HAVE!!! This is ridiculous. Next time I’ll shop elsewhere
pick up order 3/5
no apple pay
no scanner for credit card
does not remember credit card
pick up by other person option is not very noticeable
I love choosing Home Depot it makes my work easy thanks to all associates staffs 😀 5/5
And I will always be the customer
Tub surround 5/5
Really, Really happy Home Depot had the surround I need. Sure do wish they could have shipped to their Somersworth store.
Home Depot Baytown has The Best Customer Service 5/5
I had been blessed to have Home Depot close to me, The employees at Home Depot Baytown are the best! I nominated the store to be the Best Store for the year 2023 they had always help us with our business o repairing and remodeling RVS at MOTORHOMEDOCTOR.ORG and I’m our own home! We prefer HomeDepot that any other Home Improvements Business! I love you Home Depot sincerely Richard Henry
Credit card input canceled purchase 2/5
Credit card input canceled purchase and took me to the main cart screen. Sketch coding.
UC Design 3/5
The app should default to the number pad on my keyboard when entering numerical information.
Mike M 5/5
Home Depot is my “go to” store for all my home improvement needs. You just just can’t beat the quality products and tools sold at Home Depot. I highly recommend Home Depot for all your tools and/or home improvement needs.
By Japan travler
Pretty straightforward… I like it, much easier than some other store online ordering system’m
Home Depot App 5/5
Very satisfied with this app and their customer service!
Direct correlation between providing my cell phone number for registration and spam call increase. Will charge you for an item they never delivered or physically has in stock. I got to wait 3-5 business days for a refund. Why not charge after inventory confirmation? Or better yet charge only after receipt of items. Just in case do not get picked up.
App is failing to load 1/5
I’m unable to shop using the app.
Fix the app 1/5
After the last app update, some of the pro futures don’t work. App shows loading and nothing happen after. Some if the pro futures behaving in the same non functional way including the important Perks one. Having time limitation to claim and redeem your perks, no able to assess them makes it impossible. Either the app developer doesn’t care about the app functionality or Home Depot intentionally is restricting the access to the perks. Either way it’s a big disappointment
They no longer support our military 1/5
After years of support, the home depot stopped offering military discount.
purchasing experience 3/5
So this is one of a few times i had to use PayPal (I can’t stand PAYPAL) with you people. you used to have a direct pay with a credit/debit card option. Evidently it’s only if you have a account, which i don’t want to use anymore. That is the reason for my review, there are no direct pay options as a guest to check out!!!!!!!!!!!!!!!!!
can’t use pay pal and a gift cad at the same time 1/5
By MF bbbb
Cans use PayPal and gift card at the same time that’s just stupid.
Ceiling fan 5/5
The only store that has everything for our home every time. They beat the competition in pricing.
Too many failures 1/5
By Mr. Petty
I’ve found on a number of occasions, when I use the second address line, for a suite or unit number, the information fails to be forwarded to the third party delivery service they’ve contacted with to bring my order.
Additionally, I’ve ordered items, only to find out the promised delivery date was far too generous & in fact, the items in question won’t be available until long after I required them for my project. The fact the delivery date is beyond my needed window isn’t revealed until AFTER I submit my order, & my card charged. I call to cancel &,“ we’re not able to cancel, the order has been sent to the vendor.” What an absolute load of crap.
No, the more I use THD, the less impressed I am.
Shopping experience. 5/5
Home Depot cannot be beaten for every item l need. Less expensive and there is always someone to help me with any problems.
Home Depot Miami 8th street store. 5/5
By Jah Inc
The check out services has gotten better but still needs some organizational directions. No one seems to take responsibility for the poor service at the check out. Also, when I asked a store employee for a certain item, she just pointed me to the back of the store and told me to find someone in that department to help me. I know that there are different departments in the store but, she could’ve called someone or directed me to a store member that could help me. I was very frustrated and left the store.
By john the revaletor
Easy to order and prices are reasonable. Carry the best tools for money. Have bought nothing but Milwaukee from them.
Love HD 5/5
Top quality, service and availability of products.
This ap is set up so that you have to remember your password or reset it every time to pay your bill. They’re trying to collect late fees from you.
App frozen for everything useful 2/5
At the beginning it worked pretty well. Now for the last several months the app just sits there with a spinning circle every time I try to access my purchase history or pro account details like perks and pricing. You know, the only real reason you’d want the app over website anyway… New Updates didn’t change a thing.
By Wil 30
Great easy to use
Apply for credit for $700 appliance and we give you credit for 500 approves it. So used Home Depot credit line you have to use two credit cards forget it just use my regular credit card be done with it