Home delivery 5/5
Quick and easy
Good delivery 5/5
By Eod Layman
Great gift set fir anyone
Metal shelves not actually available 1/5
By southern syn
I have a coupon that I wanted to use for a large order and needed metal shelves. Online it gave an option to ship to store but after adding 4 to the cart it wouldn’t let me check out. It would be nice to place the order and ship it to the store when it’s available.
Checkout is meh.... 3/5
By Bella the roach
Checkout is a tad tedious and a bit cumbersome on the app. Not a fan of the checkout process but the rest of the app and shopping was ok.
The app isn’t easy to use. It keeps going in and out of the order.
difficult and cluttered website 3/5
not easy to maneuver website
Excelentes productos, el envío a mi casa perfecto, me gustan sus precios
Lo recomiendo 👍
Difficult to get the credit card app to work 1/5
My husband and I spent over 45 minutes trying to apply for the credit card so we could get a $50 discount .We thought we were finally done and did everything we were supposed to and apparently it didn’t go through and I didn’t get the $50 discount so I’m quite upset plus my husband is a veteran and he usually get a veteran discount but I guess when you order online you don’t that.Our total was $907 and we didn’t get the $50 discount but I bet the credit card went through. But right now I’m sorry I applied for it
Zip code issues 2/5
Not sure why my basket doesn’t check the zip code on my account for delivery or curbside pickup. I kept changing it in the basket and after I changed one and then the next one - the first one would revert. Very frustrating
On Time 5/5
Hope order is on time and not broken!
Easy. Simple. Awesome. 5/5
Used the app in Hawaii & Cal... Love it 👍😄🇺🇸
Good app except... 4/5
There is not option for military discount through the app....
Too bad it didn’t allowed me to buy flowers!
Easy to find things, but very hard to actually buy 2/5
The app navigates products really well. Even if you don’t know the name of something, the search function usually gets it right.
However, trying to buy something is an exercise in frustration. I frequently cannot log in, must reset my password, and then the account gets locked. It makes an otherwise app experience unpleasant.
This was a nice and easy ordering experience.
Problem with my HD credit card 5/5
I shopped yesterday, at my HD and used my HD credit card. Now, today, I tried to use MY HD card and I got a message saying it wasn’t a valid number. I tried my HD Card a second time and got the same message. I had to use another card.
WHY?????? What happened???????
Search engine needs improvement 3/5
Very often I can’t find a product using the app search engine but using the same search on Google I can find what I’m looking for.
By diamond jim 10000
No good 1/5
I had been trying to create an account and it kept saying we have technical issues! I have been trying for over 3 weeks now! I gave up so I just using the app to look while I’m on the store
Very user friendly 5/5
This might not be very helpful but it’s all I have right now.
Easy to use 5/5
Easy shopping 5/5
Great experience beats having to drive to the store.
Now a worthless app 1/5
I can’t register my Home Depot credit card as required.
Add the curbside pickup portion is FALSIFIED information claiming curbside doesn’t open until 6 PM. It actually ENDS at that time.
And now we can’t make shopping “lists” via the app? It went from 4 stars to NEGATIVE stars from me.
Love my local Home Depot, convenient, close by, friendly helpful staff
Great App 5/5
By Mike Mac 80
Easy to find items and easy to order.
I recommend it.
Easy to Use 5/5
This app works great. Not like the like the Lowes app which is complete trash. I use this all the time with no problems.
Last upgrade was worse than useless 2/5
By Coffee Fiend 10
I use this app everyday.
I need to look items up by description, SKU, or bar code.
Looking items up that are not available to order online frequently will error out, even when scanning a barcode while in the store.
Filters also seem to have disappeared. The ability to use filters to narrow down selections is a necessity. This SHOULD be improving with each update, but the last few updates seem to have made this feature more and more useless.
Trying to access the website via a mobile phone has also become impossible. Why it would keep redirecting me to the app is dumbfounding. If I have the HD app, and I’m not using it - wouldn’t you assume it’s on purpose????
Unfortunately I don’t have a option to not use the app. But the result is that I won’t find what I need, and will need to find it at another merchant.
Good job, developers. Perhaps you should try using the thing to shop for a day before releasing the next update.
Always get what I need 5/5
No matter the job you get everything you need,
Great Service 5/5
I love Hime Depot. I always find what I need on the website!
Great but...what about Gift Cards? 3/5
This is a good app for looking up & ordering products. No problems there. My issue is that I have a HD gift card. I want to use the gift card in-store. Why isn’t there a place in the app for me to store my gift card information so I can pay in-store? This is so frustrating. I shouldn’t have to print out the gift card, kill a tree for a piece of paper. I’m doing that by buying wood to build furniture. HD’s tech people (or whoever) should have added a section withIN the gift cards section that automatically displays my gift card & its balance so I can pay with it. Grrrr
Can’t designate preferred store. 1/5
Great App 5/5
By Little Squeals
This app is very user friendly. It is nice getting a text informing you that your order is ready to be picked up. This is very convenient for me at the least.
Great prices and ease of using Home Depot
Card make a good combination
Store quantities out of date 1/5
Drove 25 mi for item showing limited quantity in stock over two weeks and even after arriving in the store only to find out that not only did the store not have any in in stock the item was no longer in active. Please link your stor inventory to with the online app to save your customers time and frustration.
Searches don’t find what I’m looking for 2/5
By Charlie Nemonster
Did a search for under counter lights. Search came up showing me wine refrigerators. When I did find what I was looking for—puck lights—when I enlarged the pictures it cut off part of the picture so I couldn’t see the details. Their app needs a lot of work.
Checkout bugs 1/5
By Jeff griffith
Had to put in my gift card number 6 times!
Need an option to store it on your account and when selecting PayPal as the source of the remaining funds after applying a gift card, it ignores the gift card balance entirely, charging the full amount to PayPal instead.
Map for in store shopping! 5/5
By Linda Linsey
Love the fact that it gives you an in-store map and tells you where your item is located!! Yay! Thanks I had been looking for a lighter weight blanket. Glad they have it!
I’m a contractor and U can’t beat depot for all your power tools. They warranty everything and if it breaks they return anything no question. Super fast shipping
Slow shipment time to store 3/5
The app told me that it will arrive in a full week. And when I typed reviews, I can’t see the text. Too bad.
Poor systems integration 2/5
The app works great when shopping but lacks severely when linking to my account. I have given 2 stars because of this. I have also sent several notes asking to resolve with no response. I have made over 10 purchases using the app but not one is shown on my purchase history. Emails link fine when viewing items purchases and need to schedule pickup switches back to app. So some features are fine but the must solve the linking issue.
Orange box convert 5/5
I’ve always shopped at the blue box, but time after time during these covid months, it was Home Depot that supplied the majority of project materials I have been searching for. HD is my new go-to!
Nice app 5/5
I was headed to the store to buy a door and other item. I decided to try the Home Depot app at first he didn’t give me the option to sign in. I decided to purchase as a guest. Quite pleased. Saved me travel time
Customer service 5/5
By Curly S 1950
I have had to return several items that I purchased and ended up not needing them. So pleased with their working with me.
By iiuyrres but
I need to change my phone number to receive a text message but that is not an option. I sure hope they will call me at the number PayPal has.
I Love Lowe’s 5/5
Always Quality Products and Plants. E
They wanted me to save my PayPal details on the Home Depot site!
Easy to use, false information 1/5
Everything looks great until you need to make a purchase or pick up. The inventory is not accurate, and it took days to make corrections after the purchase was made. I went to pick up items from stores only to find out they have never carried the products. When shown to the managers they are dumbfounded as to why the app would have large volumes of misinformation. Just deleted app, wish I never tried