Inventory information needs work. Was going to buy this vacuum at the Paducah store because according to the app there were 5 available in store. Drove 45 min there, only to find out, there wasn’t any in stock. Honestly if it wasn’t for the fact that Ryobi is exclusive to Home Depot & my husband really likes his Ryobi tools, I’d never be back in your store. This isn’t our first rodeo about something being in stock according to the app & it not being available.
Chris at Aiken Store 5/5
By Amandela H
This review is a bit overdue. However, every time I visit the Aiken store and Chris is working, he is always very helpful. If he doesn’t know the answer or how to do it he connects us with somebody who does. He truly goes the extra mile when helping us. Thank you Chris, we appreciate your help when we come to Home Depot.
Search engine poor 2/5
Comes up with irrelevant product in searches, and appropriate products with the correct words in description did not show up.
App bug 1/5
The app keeps logging me out of my account. I have to sign it every so often now... I can’t leave feedback in the app because it says I don’t have a valid email.
Local hd has items in stock and the app says it’s out of stock
Need a way to add instore receipts to my account through the app without a pro account
What is “instant checkout “ details are limited
Retaining wall blocks 1/5
By The Great Cyrus
I ordered about 1000 blocks from 2 locations: Pioneer.. when I ordered said limited quantities till I got about 700 approved and paid on October 9. I was supposed to have the blocks on Saturday the 17 and Scheduled the contractor to be on site the Monday after the delivery date. Just the night before the delivery I got an email saying my order was canceled.... called the store they hung up on me..... this the worst experience I’ve had in last 20 years working with homedepot. I won’t recommend Home Depot to anyone and will start talking to my friends and relatives... awful costumer service...I was charged for about $900 hundred and in the email says $441.60 will refunded back on my credit card
I will never buy anything from home depot ever again.
Pretty ap for shopping overall But! 4/5
By JM in NB
Pretty good ap overall for shopping it I do have a lot of problems with it not being accurate with in/store stock of items. And even more problems with trying to get the ap at the right store location that I want. It’s really frustrating sometimes!
Sale persons 1/5
We never can’t get nobody to help us, they said to wait but them never come back😡‼️👌
Awesome in store and at home! 5/5
Great app! I can shop from home and get things delivered. Or I can shop at home, determine which of the four stores within five miles has what I want (usually most) and go get it at the aisle and bay listed in the app. Even in the store, if I suddenly remember something I need, I don’t wander I just fire up the app and figure out where I’m the store my item can be found. Unlike some store apps, aisle and bay are very often quite accurate (sometimes you have to move point or sale displays out of the way though). And it’s a full featured app with bar code scanning, save for later lists, PayPal or credit or debit card payment, previous order lookup (either in store or online). Kudos to the product and engineering teams for the feature set and stability/speed of this app. Well done!
Has a few flaws 3/5
For one you don’t get service to use the app in the store. Another is some items don’t come up in the search results but can be found navigating the app in other ways.
By Barbizon 1
Was not able to choose curbside pick from app for the Home Depot Sumrwood store.
Would get 5 stars if I knew how to look up closest Home Depot with an item
Barcode scanning is sketchy 3/5
By Craig's MacBook
The barcode scanner is about 75% accurate.
Web site 1/5
The site is not user friendly. It has flaws in trying to complete addresses.
Jeremy’s experience. 5/5
It is easy as pie to search for what you are looking for and super easy to enter your M O P.
HD is Awesome 5/5
So easy ordering from this store and hassle free returns.
Order on the fly using app 5/5
So easy to lookup and order with the HD app. Curbside pickup and self pickup a nice service too.
Loaded 700 lbs of sand into my truck 5/5
I ordered fourteen 50 lb bags of sand using the app. Home Depot texted me when the order was ready. I drove to Home Depot and parked in the designated area. Within 15 minutes, the associate brought the sand to my truck and loaded it.
App non-functional 1/5
Frequently buttons are not available or not clickable or when you do click them nothing happens.
Needs work 1/5
I only wanted the app to pay my credit card. When you first open app, it will not let you proceed without giving your location, even though I selected “don’t allow “. Therefore I could not accomplish what I wanted.
Good app 4/5
The app is user-friendly with very cute clear illustrations/videos and fast check out.
Home Depot 5/5
Love this app.... I am able to look up wanted items in detail and it will tell me exactly where it is located in the store.... Easy to use online ordering with free shipping!
Clunky frustrating and time consuming. 2/5
By photobomb princess
Hard to find stuff. Even when you enter exactly what you see in store or name of products. The filter & sort functions don’t work. You get misdirected a lot. Even when you’re trying to check out and pay even if you have created an account. It keeps sending you multiple verification codes. It’s frustrating and time consuming.
This App is completely worthless. Never have I got to used it that something doesn’t go wrong. I’ve called Home Depot also and they can’t even tell you anything about it or offer any help..
BEST STORE APP I HAVE EVER USED 5/5
No store app even comes close to how amazing this app is. They thought of everything and this app has been the biggest timesaver and most convenient app I could ever use as a new home owner.
Was going to order two items. Then I got to my cart and realized that one item was marked for I store pickup way outside of my town and the other was marked ship to home like I intended. It wouldn’t let me change it in cart in my checkout so I had to get out and just deleted it. Even now I can’t see what I’m typing. Ridiculous!!!
Just as bad as the website 1/5
Editing the cart and saved for later items is a terrible experience. If I go to a store and pick things up then go to delete items from saved for later it resets where I was every time. How annoying. New problem has emerged that doesn't allow me to add things to the cart when choosing a different location/store when checking nearby stores for inventory.
Credit card 2/5
You want me to apply for a credit card but impossible to apply to order.
AUTO FILL 3/5
By YOVANI SG1
THE APP WONT AUTO FILL INFORMATION
LIKE OTHER APPS
NAME ADDRESS ETC
Don’t believe their garbage on what day a product will be delivered. They’ve lied MORE than once now. I’ll order from Costco next time. Goodbye liars!!!!!!
must have for shopping 5/5
the app is very user friendly and very informative. includes maps and product locations in store. even can search using pictures
Great app design and development by a non tech company 5/5
By Professor Ace
I’m impressed. Generally for store applications there’s a pretty low bar. Terrible interfaces, lag, inefficient programming, etc. This is an example of a non tech company doing app development right.
Good delivery time 5/5
Good service online and the delivery
Out of everything 2/5
Why can’t Home Depot stock items that are sold out
My store never has any items I need
Very easy 5/5
Apps is very awesome keep up on this
every time I open the app it sends me a text with the code, I stop using it for a minute or two and I use the app again it sends me another text, it is very annoying at all times having to receive messages just to see or search things in the app.
fix that and change my point of view
i will not fix my shaking shower 5/5
fix anything els but shaking showers i like shaking showers
App deserves a higher rating... 2/5
The App deserves a higher rating, but the constant disconnections and inability to sign back in make it almost useless for long periods of time. I can sometimes sign back in if I uninstall the app and reinstall, but not always. Same with updates to the app. After signing back in I’ll go to use the app again at some later date and find myself signed out again and unable to log back in. All but given up on it now.
The new way that Home Depot redesigned this app is to frustrating. It takes forever just to find your account to pay off their visa bill.
Wheres the link to manage credit card? 1/5
Where within the app is the tab to manage my home depot credit card and make payments? I cant find the tab. And if there isnt one, i want one. It needs to be all in one, this app
Also, unable to buy ANYTHING that i want because the things that i like dont ship to PR. Why am i presented with things i can shot for if i cant shop for them cause they cant be shipped? Awful shopping experience!
On Sale for MrCool 18K mini split heat pump 5/5
By 0233 LH
I am pleased you had the MrCool 18K mini split heat pump on sale. I will pick it up at the Mount Pleasant store. My sister has this brand. It is quiet and very efficient.
Vendor selection 4/5
By indigo mtn
I like shopping at Home Depot and would purchase more items if I could find that they are NOT made in China.. I am ready to replace several ceiling fan/lights, plumbing valves, door hardware but refuse to install Chinese products. I would gladly install products from Taiwan!
Awesome service 5/5
By HD happy customer
Home depot has everything!
Bad Reviews Not Allowed 1/5
App won’t let me post a bad review. Now I’m unhappy with with the crappy product and Home Depot. The junk is going back to Home Depot and I’m going to Lowe’s for it’s replacement. It’s a hundred mile round trip for me to go to Home Depot and I need honest reviews and accurate inventory results to avoid wasting my time and money.
Not functionally sound 1/5
Just today the app has crashed twice and when I go back on the search I was in the middle of has been wiped out. Also not very intuitive for the “list” option. Spent 5 minutes trying to find where my favorited items were.
Inaccurate and suspicious 1/5
App shows what’s in stock but when going to store, they are sold out. I could see if it only showed 1 in stock, but app states 9 and store has none. Second thing I started to do was order online...pricing online is more then the what the actual selling in store, even though I’m just looking at local destination. Third, I bought a brand new plier set but product came in rusted. I wrote a review but Home Depot denied it and stated it’s not considered damage and to write me review. I tried to submit another review but now it says blocked/error. Doesn’t seem like Home Depot like negative reviews on their site.
Love this app 5/5
By shamrock lover
Easy and time efficient!
By Louie LH
Does not allow for Veteran or Military discounts.
The only negative thing I have to say about this site.