On line order 5/5
Went well, looking forward to fans being delivered with lights., good transaction!
A better app than Lowe’s 5/5
I was shopping for refrigerators, like you do, and it’s very important to know the dimensions. All of them, not just the box. I found that the Home Depot app had more of this critical information than Lowe’s. In fact, there were refrigerators on the Lowe’s app that hardly had any dimensions. Now, I didn’t look at all the refrigerators, I’m not a psycho, but I can say for fact, the HD app is far superior in this attention to detail alone.
Mr. Nicky: We loves our Home x store’s have Most of stuff I need. 5/5
By Tiêu Bố Già USA
Mr. Nicky: We loves our Home x store’s have Most of stuff I need.
Home Depot Dahlonega 5/5
I love shopping at this store. Convenient to where I live. Thanks for curbside pickup.
No choice 2/5
No choice to have curbside pick up. Only pick up in store when this is offered at the beginning but not after you place your order!
Curbside Pickup 5/5
Curbside pickup is fast, friendly, and very much appreciated.
In the age of COVID-1’9, Curbside Pickup made this super easy!
Veterans discounts 3/5
By DS Jones.
Veterans discounts should apply for online as they are in stores.
3 Hour Nightmare 1/5
Start to finish,don’t ever try to open an account and order an item online don’t have credit card cvv # for checkout and then call credit card service by the time they pickup your order times out and start all over!
Apple pay for home depot please 5/5
Needs apple pay
Unusable. Constantly crashes. 1/5
By Will Notbuythiscameraeveragain
This app crashes constantly, after a few seconds making it totally useless. Please fix.
Update. Installed update. Still crashes do much it’s totally useless.
First Purchase 5/5
By RD Traveler
I decided to apply for the Home Depot Card to take advantage of the savings! Glad I did, it was an easy order to process and from home. Now, all I have to do is pick it up. It can’t be easier then this, no complains. Love it! 🤷🏻♂️
Deleted the app-annoying prompt to log in 1/5
Every-time i launch the app it pesters me to log in or create an account. I have deleted the app and will cease using it until that feature is eliminated.
Always Great... 5/5
Products and service always great.
Gift card redemption 1/5
Worst gift card redemption process I have ever done. Multiple times entering super long #. Can I take a picture / scan a bar etc! No way to save gift card in my cart so if I leave have to re enter!
Needs to improve on editing purchased items 1/5
By DJP PRO
First time to order on this app, very bad experience, ordered 10 pcs 4x10 foot drywall , 1 pc 4x8 ft drywall & 30 pcs of 14 foot mdf baseboards plus $79 delivery , After checkout , only 10 pcs drywall to be delivered, the rest for in person pick up ! Worse is you cannot edit , you need to have a feature to be able to edit! No easy customer service feature.
I had to call customer service & even customer service cannot cancel one of the orders ! Had to wait for the items to be delivered ! Unbelievable !
Complete Garbage 1/5
By Andy Sandy Eggo
I’ve tried to enter my personal info 5 times. No luck. Total garbage. Going back to Lowe’s! At least their app sort of works.
Lost Orders 4/5
I purchased the Hampton Bay Cambridge Patio Dining Set. I was splurging even with it being a good deal. I never buy stuff like this because I live on a limited income. I was so excited for the day it was gonna come in. My outdoor dining set was rusted. Well, before the delivery date, I got the 4 chairs and the 4 cushions and only 2 Sunbrella slip covers, but no table or the other 2 slip covers. I got a text saying my delivery was coming on June 4th. But, the other packages never came. Something happened to the table and the other 2 slip covers. They got lost somehow. Now, I don’t have a table that matches. Anyway, my ex-husband used to deliver for Home Depot through a contractor he worked for. So, I know all about how this delivery stuff works. And, when he delivered people always got what they ordered and in excellent condition. And, if something was wrong he let Home Depot know and they took care of it. The way y’all are delivering things now is all kinds of jacked up!!! Go back to your old system or anything better than what you are doing now. I realize people are going ape shxx ordering stuff during this pandemic, but dang. Seriously, no one could help me. No one knew anything about anything!!! Not at the store, online or on the phone. I and Home Depot tried calling JW Logistics out of Shreveport and they wouldn’t answer or call back!!! They were the ones delivering it. No one knew what happened to my table! 😡 I got refunded, but my set was out of stock. I had to settle for something that didn’t match my dining set. I’m still pi🤬 about it! Get your shxx together Home Depot!!!
Happy with the app and pick up delivery 5/5
By Diamond In the Heavens
In these times of social distancing, it’s ice to order what I need online and have Home Depot employees deliver the products to my car in the pick up area of the parking lot.
Samsung refrigerator 5/5
Went to the store to look at a new refrigerator to replace ours that is on its last leg. After checking out all the specs we made the purchase online without having to go back to the store again.
Less than optimum experience 2/5
I purchased several items today, using the Home Depot app. I reviewed the availability of each item at my home store, before purchasing, to make sure that they were currently in stock, then selected the “in store pickup” option for each.
I then chose to pay with PayPal.
When I received my confirmation e-mail, only two of the items were noted for in-store pickup and the remaining items were shown awaiting shipping to my home address.
If I had wanted the items delivered to my home, I would have chosen that option. As it is, I will have to either postpone my project until the items arrive, or go through the headache and inconvenience of cancelling the order.
Thanks HD. This experience was about as convenient and enjoyable as a colonoscopy.
Not happy. Won’t keep on screen,took things in cart and woulld not look up. 1/5
By 96005879. , .
Frustrating. 40 minutes later placed an order for two things cuz couldn’t get others to right places.
Still needs improve 2/5
Hard to find items you know are readily available in store. Search engine is weak.
Great app 4/5
This is a great app, and having all your orders, even the ones you make in-store, all tracked is nice. The way they handle signing in is a little clunky. I don't like the 2FA, when the can just use TouchID, but the app gets in a weird state if you don't sign in. And sometimes they send multiple codes. Not a big deal, more of a slight annoyance.
Had to verify that I wasn’t a robot at least 10 times before they would accept my gift cards. A little overkill in my opinion.
User friendly 5/5
I can get what I need in less time with free shipping!
excellent service 5/5
Cart mislabeled! 4/5
By Interstate me
Items in the cart showed “remove “ in upper right corner. Turns out that was for the item above that I wanted to order!
Removed 3 ( of 6 ) items that I wanted, before I realized what was happening. 2 of the 3 remaining were the ones I meant to remove.
Then, I couldn’t find 2 of the accidentally removed items again.
I ended up with the 2 smallest items I wanted. The third item still in my was a mate to the 2 accidentally removed, so I removed it too!
From Worst To First! 5/5
In the mid 2000s, Home Depot had, in my opinion, one of the worst websites in corporate America. It was literally easier to go to the store and have an employee find a product than to do it online. That was then. Now they have one of the finest, and an app to match. We live only 2 miles from a store. But the pandemic drove me to the app, and I discovered the convenience of ordering even large items and having them delivered to my doorstep. I like hanging out in “toy stores” as well as the next guy, but this is really cool! It’s fast, too. I believe I’ll save store trips for things I need immediately, and get the rest via the app.
Kitchen Update 5/5
Big selection of tiles for the kitchen.
Better then dealing with customer service 5/5
I have enjoyed using the app to locate items in my local store as well as purchasing items that were not available in the store. The app has made it easier to shop Home Depot so I don’t have to deal with the terrible customer service I receive at my local store
Erroneous Shipping Fee 1/5
I ordered a stackable washer and dryer online on Home Depot. The site failed to give the option to purchase along with the appliance the stacking bracket so I had to order it separate after realizing the delivery guy said I needed it and he’s unable to stack up the applicances. So I go back online to order the stacking bracket and it’s for $40, surprisingly the shipping fee is $59. So frustrating Home Depot!!!!
I ordered Luxury Vinyl Flooring and cashier helped with needed trim and other parts . It came in on time and am very pleased with entire experience!
Super Easy to Use 5/5
Home Depot’s website is so easy to use. I always find what I need and shipping always seems to be free! Love it
Ryobi Tools 5/5
Love the tool selection and the price
Always loved good services and reasonable price products and easy to use App.
Masks are stupid 1/5
By masks are stupid
Masks are STUPID!!!
My order 4/5
I noticed that one of my purchases was in stock and when I went to checkout it stated that the item will ship in 4 weeks. I kept going back to review and adjust. I finally had it added to my order for pick-up.
Online shopping 4/5
Not very easy to add if you don’t know the codes for quick adds. Would be nice to put order on hold & just add new items. I stopped shopping because it is to hard just to add extra items once at checkout unless you know the codes
veteran discount 4/5
as a veteran, there is nothing that mentions a 10% discount on online purchases.
Tough to get the app to read my card 4/5
I had to go through the app 4-5 times to get it to read my numbers
Crashes when I sign in 2/5
I try to sign in and it crashes.
Sold out 3/5
By N Cou
Not the exact vanity I wanted. Every wall mounted bathroom vanity in 48 or 60 inches is sold out both online and in store.
Decent but could be awesome 3/5
By phil the chill
Everything about this app rocks EXCEPT no Apple Pay and the bugs. For example my cart shows 3 items on the icon but I’ve already received these hours ago as they were already purchased, and when you click it says whatever.
Other things like to update payment it looks to take you to the browser website and then asks a zillion questions.
In comparison Amazon makes it easy to give them your money.
Otherwise it’d be 5 stars, you can tel a lot of effort went into it.
Search Engine 2/5
Is Terrible. When I want to delete a favorite give me 1 button, don’t give me a button that give me a menu of 1 which is delete. Do a specific search and you get stuff that doesn’t apply or it doesn’t show you anything when the store actually has it.
GREST PRICES 5/5
Great Prices. Easy to find products. Sell other products that the store does not sell.
Friendly people 5/5
By Missing my family
Very helpful staff. Item shipped to store contacted us quickly. No problems.
Almost as bad as a banking app 3/5
By DP in Kennessaw
I’ve tried the app off and on over a number of years. It slowly improves, has a lot of features, and works well for searching, shopping, and most other ways I’ve tried. But it gets confused after account information is updated, such as a new home address or phone number. It sometimes brings up old info during checkout and can be almost impossible to override with the correct one that appears in account settings. If you change your info, check every step carefully afterward.
The app also frequently interrupts with promotions to open a HD credit card, including while using one to purchase during checkout. I’ve had a HD card for many years, it’s all I ever use, and it’s set up as my only payment option in the app. Not a big deal, but the app’s data dumbness is annoying.
Also, the barcode picture lookup feature sometimes doesn’t find the item; typing in the part number does.
Also the option to call for phone support from the app may be frustrating and even useless. 10 minutes spent navigating an automated system with no suitable options, and then hang-ups without ever reaching a human. That’s not the app’s fault, but it contributes to an awful overall customer experience.
Long wait time. 1/5
By xx yyzz
The curbside parking spaces are not busy but wait time is long before order comes out. Apparently you need more help or someone dedicated to curbside pick up.