Can’t leave product reviews 1/5
“Technical issues with this app cause you to waste a lot of time trying to review the products you purchase. Not to mention that the app itself is slow and it’s a constant battle to use the better an discount. Seems like HD just wanted my info to sell because I can’t even contact them. The is no way to let them know that they need to fix something and no one to get help from. Poor customer service.
Home Depot App 5/5
Great way to shop!!
Search engine is terrible 1/5
I put in wood chipper available in store and got stupid results of leaf blowers and push mowers.
Why don’t you have Apple Pay 1/5
By Victor Furniss
I do not trust you with my credit card info
Worst customer service I’ve ever encountered 1/5
If you see ANYTHING with the words Home Depot in or on it , avoid it like the plague . They will take you money , but almost never deliver what is promised for your hard earned money .
By Arb from Blkn
Quite easy to order. Delivery time is set early.
A lot to improve 1/5
In the past two weeks, the app freezes just as i’m the the checkout, fails to show my id. Xpro user.
Inventory count online is incorrect 2/5
Placed an order based on stock listed for the location/store online. My order was cancelled within a few hours with no explanation. Finally learned the inventory listed online was incorrect. Hard to feel confident about placing a new order with a different store if the stock info shown online is not accurate.
Frustrating as F*** 1/5
So sick of only being able to get into parts of my account before being locked out because my information is “wrong”.
Account Features Fail to Load 2/5
Updated the app to the newest version and most account features fail to load even after logging out and back in to my account. Lists? Non-animated spinning wheel for 5 minutes before I gave up. Purchases? Nothing loads there either. Profile, cards, addresses? Nope. Also noticed that the in-store receipts lookup was removed. Logged on to my account on my computer and everything worked fine with no delays (in-store receipts seems permanently removed though). Thankfully, I can still lookup products and place orders or this app would have become useless.
Page won’t load 3/5
Have been trying to pay bill via app for weeks and page will not load to arrange / process payment. Store app portion is great. Payment functions- not so much.
App is easy 5/5
Helpful App 5/5
I like how the app gives you the location of what you are looking for
Ok app 4/5
By paid user $99
At first is hard to use because you have to push a lot of buttons to find your store
Updated app - scan feature no longer works 1/5
Broke the scan feature
Price error 2/5
Was quoted price of $219 then error occurred when trying to buy at that price now price jumped to $259
In-store product availability is sometimes limited but online generally works well as an alternative 5/5
After the Covid pandemic Home Depot stepped up their service in many areas including customer service and product availability. It’s much appreciated . Some products that I can’t find in store I can usually get within a few days ordering online or through ProDesk. Home Depot does a good job with building material needs
Poor service 1/5
By Gary New Orleans
3rd world service
Forced to check out as guest 1/5
I downloaded the Home Depot app and created and account, yet, was forced to check out as a guest anyway! Waste of time!
Site is so unuser friendly 3/5
Would not allow me to do my VA discount. Gave such a hard time and still wouldn’t take it🤬
I really like like your app I can find anything with out assistance just keep your prices low ! Lol
By Pete Coenraad
When searching for an item the results can be wide and unrelated to the search word or words.
If you try to get specific with a brand it may not provide any results. Changing to a category you will get so many results that it can forever to find the item you want.
It will also give you items that are no longer available; why would you want them?
For the most part the app is ok, just the navigation can be challenging. You’ll have to be patient to find what you’re looking for and if nothing is found; that those results are accurate.
I love this app but please fix the Home Screen Widget 5/5
I’ve used this app for years to organize projects. I love making multiple lists, one for each project. I’d also have a “general” list for, well, general needs. I could glance at the top of that list on my Home Screen widget but the widget hasn’t worked in quite some time. Please fix the Home Screen list widget!
The app fails often 2/5
When I try to click on an item, often times it won’t open. The website works fine, though
Easy Order 5/5
By Diane Quinn
I’m using the app to order basic maintenance items for my home. An easy process when items are delivered to your home.
Constant notifications, otherwise works ok 3/5
I deleted this because it would constantly show a notification for a new message when HD sends a coupon. I don’t feel like having to tap the app to delete these, so I’ll just use the site in a browser instead.
Bad experience 1/5
I’ll never step at home depot again, today was it, app looking so bare like if a 9yo made it no details not showing where items are, inside store standing looking for a worker for half hour and no help provided all they do is hold a cart and run around until their time off both the website and the app don’t work properly, I will never go there again it’s either Lowe’s or Amazon, done with your company
Shopping has never been so easy:) 5/5
By J&R Holec
Love how quickly orders online are processed! Customer service is impeccable! 👍
Love Home Depot 5/5
Great items for my home
Maybe they just don’t want to do veterans’ discounts anymore 1/5
If you don’t want to do veterans’ discounts anymore, just say so. Don’t tell me I have to get an app that, assuming it is even possible to get the discount through, is too complicated to use for the discount. Feels like a trick.
Forced delivery 1/5
Refused to get free delivery on a $300 ceiling fan- customer service couldn’t figure it out either, and no option to ship to store. Have to pay $35 extra for nothing- unfair.
TyAnd Daniel were so helpful I ended up buying all the cabinets I need it for my kitchen and a microwave. they were so helpful that they may decide to just buy them here at Home Depot.
Homedepo App 1/5
The App hunts too frequently with no workaround
Cannot stand this app 1/5
To get in it wants to send an email every time. Then you go to the email to get the code and go back and it shuts down. Irritating when you are standing in line, it won’t let you in to show your military discount. The guy had to do something on his own machine to get it through. Go back to the drawing board on this pile of crap.
No change, locked out again yesterday and will not take password stored in iCloud. You don’t seem to like vets using their discount!
Rental man lifts 1/5
I will only buy from Home Depot when I have no choice the reason start of Covid I had to sale my home. While I was loosing envying had worked for. I rented a man lift took it home couldn’t even unload it. Nothing worked I took it back to exchange and manger told me I would have to pay for a second one and the first one. I had no money to be having to pay a day of rental on a broken lift. Then rent another for a day that worked during a time when my life was falling apart I lost my wife and have 2 girls to take of. I will not forgive homedepot for this.
Love my Home Depot !!!
Air fryer 5/5
This was another easy and simple buy.
App crashes/freezes 4/5
By Andrew LeForce
Online order 1/5
By zane venzor
Why was my order canceled—hopefully this one doesn’t get canceled…how u b offering online orders if your just going to cancel items u don’t feel like getting
By rickie racer
This is why I always default to HD. Hands down the best at what they do. Go to “In n out” get a shake then go to HD. Lots of fun.
You can’t submit product reviews 1/5
I have not been able to submit a product review on your app in years, literal years. Fix your app.
Not able to view all deal of the day item 1/5
Something went wrong with the app. When trying to view the deal of the day item they are not showing. The list is short and not adding up to the number of item that it indicates. I clicking on each of the three tabs and on of the is completely blank although it indicates there are items that are listed in that tab.
App was easy to use. Since I had an in store pickup, I wish there was a cash option where I could pay cash when I pick the items up in the store.
Poor performance 2/5
Have to reload app very often. Also widget doesn’t work. It’s blank. UPC scanner is very slow or doesn’t recognize code.
Terrible app 1/5
When I am trying to shop please don’t force me to update the app. I don’t have the data or the interest. I just want to see the price
Customer service 5/5
I Jennifer one of the managers in the Windover location really did a great job answering my questions, putting myself and my wife in the right direction on what we need to get and how to go about getting it thank you
Terrible after update 1/5
Freezes every other opening. When in store - it glitches constantly, doesn’t find items that are available in the very same store if close the “store-specific” view.
App not working 3/5
Was not able to scan my card or use the instant check out.
Damaged Appliances 2/5
Not only did the delivery get pushed back weeks from originally stated, items were damaged and dented upon opening