App freezes 3/5
By Pig Squasher
Often freezes
Keep trying 4/5
By legaltoextent
Just purchased my home and everything needs work trying to get a project card but thankful for the little help of my Home Depot card
Go for nothing 2/5
By DSN73
I am not able to log into my account my the app for a month now. I can login from browser. Always error technical difficulties. I ordered twice through app, it shows the items are in stock for store pickup. After ordering, in few hours I get an email that the item is not in stock. To validate, I go to app again and ordered the same item. The order goes through. I don’t think the App is any useful and unnecessarily taking my mobile resources.
Order was supposed to be sent to store but I never received 1/5
By w week hmm kk
I
Nice tool choices 3/5
By Mr Liberty!
Nice tool choices , but disappointed that Home Depot doesn’t have military discount online like Lowe’s!
Veteran Discount 2/5
By crazyharv
I realize for security reasons you only give Veteran Discounts to in store purchases however if you order and pay online but pick up the merchandise in store a huge firm like Home Depot can find a way to give the discount for purchases made and paid for online but have in store pickup Thank You Harvey Segal 908-770-1569
The best hardware store ever. 5/5
By michele48189
Home Depot has always met my expectations. Love shopping there!
Our favorite hardware store 5/5
By demo4jc
Home Depot has one of the best customer service assistance we’ve experienced in ages! Our favorite store is the one in Sandhills, Columbia, SC. BUT we’ve had great experiences with them all regardless of what state we are in! Thank you Home Depot for always putting our customer needs first! We applaud you!! ❤️
Checkout price unreliable 1/5
By NoCelebrity
I have complained to HD cust svc many times over the years about HD not keeping the promise of their final checkout price.
Half of all etailers ALWAYS charge exactly the checkout price.
Places like HD offend, harass, and inconvenience their customers by OVERCHARGING the implied promise of the FINAL checkout price.
For many, the inconvenience is having to re-balance their checkbook. For others, it is the extra expense of being overcharged, leading to being overdrawn and paying a hefty bank fee.
COSTCO, BedBathBeyond, LLBean, and virtually every small etailer keep the promise of the final checkout total. I’m told Amazon does as well.
Get your act together HD! (And Target, Walmart). I always check HONEST sites before I resort to yours. Was overcharged $4.50 on my last order. HD, this is crooked!
Patio Chair order 1/5
By Noequal1974
I ordered two patio chairs that the website said 7 were in stock at that store for curbside pickup. Home depot store called the next day while I was waiting for pick up instructions, and said they were out.
If stock number is not accurate do not print it. I suspect walk in customers bought the chairs after I placed my order.
Curbside service is very good 5/5
By John Ch838
Since the pandemic, curbside service is very convenient and quicker than staying in lines.
No longer supports iOS12? 4/5
By AnnoyedHeavyUser
For some reason I just recently updated this on iOS12. Version 6.13.1 is the last version I can use on my old iPhone 6. The app is a very buggy version (shopping cart goes into a page-reload infinite loop). No mention of iOS 12 being discontinued and no reason for why this is needed. iOS 12 is the last version available for this phone. At least don’t abandon a chunk of customers unable to check out and purchase. Wife’s old phone with an older software version of this app still works. Fix the software so we can shop, otherwise lose sales!
Home away from Home 5/5
By Biscoeboy
you can stay home and shop just like going to the store home away from home
Fubar pickup notifications 1/5
By yhhhyggh
They sent me a “your order is ready for pickup” message ONE MINUTE before curbside closed. The tiny text that revealed the ludicrous early closing time was hidden and unseen. I made a trip to the blasted store for nothing. Thanks. No flags for my fathers grave today.
Remote Shopping 5/5
By 1dat1
It works great for me
I have a minivan 4/5
By pizza_dough
App is great, but there's no proper vehicle type for a minivan (like a Honda Odyssey) for curbside pickup.
If I'm entering a parking space number the vehicle type seems unnecessary anyway.
Needs to be more user friendly 2/5
By UBAKANWA
Nice app, however, the fonts are often too small to read and can’t be enlarged. This is very frustrating. Also the app doesn’t pan to a landscape orientation to allow for closer inspection of words and products. Reducing the strain to our eyes will be wonderful and result a 5 star app!!!
Good Job! 5/5
By The UnCalo
Awesome like a Possum!
Bait and Switch Shipping Charges 1/5
By Jay112323
The app baited me into shopping because it said the delivery charge is about $9. Then once I filled the cart, shipping was free, but scheduled delivery was $35 (and no option available for shipping without the scheduled delivery). No longer a customer.
Glitchy App 3/5
By isteritup
Like the products and value, but the app is difficult to navigate and very glitchy. It kept freezing up or kicking me out so I’d have to start my shopping/order from scratch. Also, several products I wanted were either out of stock or not available online. Very annoying.
Fabulous customer service 5/5
By GARY chick
My first person I spoke with today (Candis)
Was so incredible, she answered all my questions and then some. Then she transferred me to the credit card department where Paul was just as helpful.
Then to activate my new account he transferred me to Jami so she could activate my credit card. I’m so impressed with this customer service, I hope other companies would be able to do what your representatives did for me.
Thank you
Gary Cicalese.
Their idea of "help" 1/5
By Skout fails!!!
It's sad when the company knows their workers are so unhelpful the company tries to protect the customers from them by making this app.
I wandered the aisles waiting for an associate to at least say, "hi, let me finish and I'll come back" or "hi, walk with me while I finish up" or even a "we're home depot,
[email protected]$& off!". Instead, after trying to find the part myself while giving them 10 minutes, I went to the customer service desk. I waited my turn, was shown the app, they scanned my item, and then told a general aisle when the app failed to ID the part. I went back to the correct aisle (that worker told me the wrong aisle), downloaded the app myself, it still failed. I stalked a worker while they completed what they were up to and waiting my turn. The worker finally stopped and demanded to know what I needed so they could get back to doing what they were up to and not have a customer waiting for help. He assured me they had the part and it was on the section of the aisle but couldn't be bothered to show me. I went back to that spot... again. That section was a mess with more miss placed items than I was willing to organize so I could then have the "joy" of searching for the part I needed. I wrote this review, deleted the app, and went to Lowes. Maybe their workers will help.
Poor keyword searching 1/5
By jsdjdisjwo
I was looking for 5” locking swivel casters. When I put his is the search bar, the results seemed to be anything with ANY of these words. I instead had to search for the broader term “caster wheels” and then scroll through multiple options that did not fit my project to get what I needed. Not very user friendly.
Check out 4/5
By njstar3
Super easy
Unfortunate evil 1/5
By 2'z
I spent an exorbent amount of money remodeling and then couldn’t return a battery for a power tool. I even asked prior if there would be a problem. There were several other problems that cost me $$$ because of delays on deliveries and I have contractors sitting around. I can’t get these gloves anywhere else, I even tried going directly to the manufacturer. I had receipts and was back in less than a week, unused, didn’t need it. Guaranteed returns, not. There were several other things besides. Windows got someplace else, kitchen someone else, repainted inside and out, another store
App crash 2/5
By taztaz888
After update app crash when scrolling ads start to shake and crash
Shopping 5/5
By jdh#7007
why can’t do we pay extra for expedited shipping? Some items we need in a hurry
Don’t know what they have in stock 1/5
By yoyopman
Order was canceled even though it said online that they had it in stock. Other stores that said they had it in stock also did not have it. Tried to call before going to the stores and couldn’t get through.
Wont let me sign in. 1/5
By raiechelle
App won’t sign in with my email and password which I’m sure are correct because I can use them to login on the Home Depot website on a computer.
Had to check as guest 1/5
By LaPalma
A
And
Love the app 5/5
By Krydog
Love using the app! Very smooth transition from searching item to payout!
Nice east checkout 5/5
By bigwill1921
Ty
Offer Excellent deals‼️ 5/5
By Mike from Valley of the Sun.
Shopping online with Home Depot is effortless and you can save money. They are very customer service focused ‼️‼️
Almost Perfect 4/5
By Dr Rick of Springfield VA USA
The online process should allow for military discounts too
Gift card numbers otaccepted 1/5
By Bbmcd
I purposely buy gift cards for online shopping. The numbers are NEVER accepted. Get it together
Needs option to tell delivery person how to enter bldg. 4/5
By pico xxx
My apt has a gate and delivery person must know how to open and close it.
Karen 5/5
By KADurgin
I absolutely love the Home Depot app. It’s so easy and I can’t believe how quickly items are delivered to our very rural home. Deliveries are quicker than Amazon.
App works well 5/5
By Two agin
Smooth navigating on this app. If I were to give a feed back it would be nice to have all the items on store listed on the app
Great Services, only at Mission viejo, Ca. 5/5
By DickBeneDick
Very happy with customer service.
Online order voice recognition 3/5
By TroublesHPC1
I enjoy using the app except for the voice option which never sees work. My phone voice options work just fine with all my other apps.
Order ussues 1/5
By Compaq Portable 1
Web site hangs when using paypal and does not use home zip code correctly
Ms. D. 5/5
By Deeluv02
Love what you do for my everything!
Home Depot App 5/5
By Michael D.C
Excellent app
Signing in is a nightmare!! 1/5
By Lptboyer
The app is ok but trying to log in is hopeless. Even if u KNOW that your user name and password is right!
Glitchy 3/5
By Witch's Daughter--so, so
Can you please fix the glitch that asks you to add a phone number to the account even though there is one already in there.
Chain link gates 1/5
By CNJ user
Online it shows it it available, after you place the order they cancel it say thing it is not available. Not once!
Love Home Depot 5/5
By lenorebunny
When it comes to improving my little apartment HomeDepot is where I go.
Online checkout doesn’t work 1/5
This app can be somewhat useful for finding items in store. While not 100% accurate, most of the time it is correct in where items are located in store. On the other hand, trying to order things through the app is impossible in my experience. I try to sign in to my account and end up in a permanent loop of taking me back to the sign in screen after typing email and password. If I try to bypass by checking out as a guest, it clears my cart of items and makes me start over entirely.
Military Discounts 5/5
By RedRena58
It would be great if online shopping included a military discount instead of having to make a trip to the local store to be reimbursed for the discount in person. Also, I hope the shipments include a printed receipt, instead of the hassle of the customer having to look up their order online and print off a receipt, themselves. That’s a headache you get from being a crafter & artist, while buying online from JoAnn’s, who needs to make things easier & less complicated like Micheal’s does.
