Can’t access subscription. 1/5
After letting it lapse for awhile, I renewed my subscription through iTunes in July for $119 but can’t access it. Attempting to “restore purchases” in the app crashes it every time. NYT blames apple and says they can’t help. I tried to report the problem to apple but they only provide a drop-down for other issues. I will never subscribe through apple again. There seems to be no way to resolve this issue.
Cannot subscribe 1/5
I’ve used the app for years with a subscription to paper delivery. Somehow I’ve been logged out, and when I click renew subscription, the app crashes. I already pay for paper subscription, this is frustrating.
Biased content. 1/5
Sadly NYT has gone from a great reputable newspaper to a totally biased opinion outlet.
As content is super annoying 3/5
Ads load before the news content and often create a lag where you go to click a story or scroll down a section and the ad scrolls under your tap and counts as a freaking ad click. I’m a subscriber why must we also have to work around ads? You can do better than this. I would pay more for zero ads! I thought that’s part of what my subscription encouraged.
Dark mode is past overdue. Very past overdue.
Used to be a great app until ads ruined it. 2/5
The app presents ads. That’s not a big deal. What is a big deal is that if you touch the ad at all when scrolling, it launches the ad in a new browser. This design decision to maximize ad revenue at the expense of paying users is not what I would expect in this category. This is the NYT after all, not TMZ. Pull it together, people.
Increasingly frustrating 2/5
The app used to be very slow but at least once everything we loaded it worked well. Now you can force it to reload and wait for it to finish. But even then as you browse down the screen it will reload stories or ads and push you back to the top. It is so frustrating that I don’t really use the app anymore. And this is on an iPhone SE 2020, so not an old phone.
Dark mode/ ad revenue 1/5
Really wish there was a dark mode. Also noticed recently the app loads very clunky in a way that makes it almost default behavior you “accidentally” tap on ads. TBH I would pay for an option to not see ads. Think it’s a little ridiculous that we pay for a subscription and there’s not an option to pay for no ads. Most subscription services have this as an option now.
Buggy UI 2/5
Can the Times' developers PLEASE fix the bugginess when scrolling down the main page? It jumps around constantly while loading ads (eye roll) & it's frustrating to have to keep trying to find your place. Fix it!!! And ADS are way too easy to click!! 😡😡😡
Bad update 1/5
By NYT Subscriber 2020
Crashes constantly and slow to load. Fix ASAP!
Obnoxious hair trigger adds 2/5
By MM Massachusetts
The most obnoxious part is the adds. While thankfully limited, they are on a hair trigger and automatically open if your finger grazes it while trying to scroll pass. The layout is busy, but content makes up for it.
App is Fine, Ads are Too Intrusive 1/5
I pay for The NY Times. It’s ridiculous that they have video ads that play while trying to scroll down the app and look at articles. Today while scrolling a Starz ad opened up 3 separate times. If they don’t get it under control I’ll probably just cancel my subscription.
Today’s paper feature crashes 2/5
Any review is doomed when basic features work erratically. Good content, shaky app.
Ads are getting intrusive 3/5
I won’t be renewing my subscription next year. The video ads are becoming more frequent, as are very tall ads. Further, because the app will self-scroll up or down as it loads content, twice in the last few minutes I’ve tapped on a story just as the window decides to scroll, causing me to click on an ad for some mindless film.
I believe in NYT reporting, but I can’t, and won’t, support the increase in belligerent advertising in something in which I pay subscription fees.
The WaPo app hasn’t stooped to this, thankfully.
Video player not well integrated 1/5
Video player will not allow you to skip ahead in the presidential debate long after the debate is posted online.
Follow the bouncing text 2/5
Version 9.3.6 on the current version of iOS on an iPad is irritating. Large articles apparently load in chunks. The content you are reading jumps (frequently completely off the display if you are on a phone) when, I guess, the next chunk is downloaded. Not a good behavior in a news app.
Or maybe the news content is just shoved aside for the endless ads and NYT branded news-tainment pod casts. The Washington Post app has better layout and behavior, so if WashPost can do it then the NYT can deliver a better app than this.
Just give me the print version! 1/5
By TPTR in CO
I just want to see the daily print version! The Washington Post app does it, why can’t the NYT?
Screen too bright to read in the night 3/5
By Ed hi j in c f
Settings option should be given to choose colour theme (white background with black font or black background with white font) or it should be made to work in accordance with day/night mode in phone’s os settings.
Good quality journalism 4/5
Great journalism. App is ok. The new widget causes flickering when I added it... (I’m on iOS 14.0). Removing the widget fixed the issue.
By Lighthorse Harry
9.36.0: Where’s the “first iOS 14 widget”?
Essential, but no Night Mode 4/5
It’s 2020, get with the program and give us night/dark mode. Sheesh!
Does not recognize my subscription 1/5
By Vermonter by Choice
I pay monthly through PayPal for a subscription. After I updated to this app, I cannot read stories. It does not give me an opportunity to log in—-just gives me options to subscribe. My iPad has version 13 iOS.
Basic stuff just not working on app 3/5
I’ve used multiple versions of this app religiously for years. Over the last several months, I’ve experienced two problems that are supper annoying:
1. The “Sections” tab never loads the screen when you tap it on first try. You’ve basically trained me to tap it, then tap something else, and then Tap the Sections tab again to get it to load the links. This problem is not just persistent. It’s risen to the level of a feature. LAME.
2. The leading image in most stories does not load. You have to click on the image to get it to load. This is not as persistent, but for example, I’ve been experiencing it all morning today, and I’ve tried to quit and reload the app to no effect.
I’m on iPad OS 14.1 on an iPad that is about 4 months old. And also have the latest app.
New Update, Same blinding articles 2/5
Widgets, but no night mode. I don’t get it.
Get with the times.
It looks like this is what people want and you don’t seem to ever plan on giving it to us.
Not Able to Log In 1/5
By Dorty 33
The app is worthless if you are already a subscriber. No way to log in.
Ok on iPad, but... 2/5
How about support for dark mode?
How about being more responsive with bookmarking? There is always lag and tap zones are small.
How about fixing issue that I reported over a year ago with accessing sections?
If the content wasn’t good, this app would deserve 0 or 1 stars for iPad.
Great app, needs dark theme 4/5
Please implement a dark theme. I see the new widget has it, but not the app.
Update doesn’t work 1/5
Spinning and crashing. FIx.
Great informative update notes 5/5
Thank you for posting detailed update notes. It helps navigating the app and checking out new additions to the app.
Autoplay of Video Ads Can't Be Stopped 1/5
By Random Nickname 27376467
The app auto-plays video advertisements, making it impossible to read the surrounding articles.
When a user chooses the setting to never autoplay videos, this must also apply to video advertisements.
Animated Ads are BS 2/5
Pluses: great content, stable app
Cons: Ad management. Animated ads distract too much & too frequently.
Solution: dropping the apps; moving to Mozilla Firefox.
Across all platforms, animated ads can only be turned off, manually and individually. This is a pretty cynical decision. And, the smaller the device, the worse the ads “behave.” On the iPhone 10s, e.g., scrolling becomes unusable as the animated ads cause a stutter and position reset.
As a *subscriber* the editorial decision to enforce animated ads, along with the UI bugs it causes, smacks of a “take it or leave it” attitude that is a growing annoyance.
Just received an email confirmation from Customer Care that “it is what it is.”
Still missing Dark Mode 3/5
I like the app overall, but there are several quirks that need a fix. Navigation and the search function could both be better, and the lack of Dark Mode is a glaring issue at this point.
Bring back the page turn for sections 2/5
The sections tab is glitchy and cumbersome. I find myself reading the WashPo much more often due ti its ease of use. Having to hunt for sections means I rarely read past the headlines. That is assuming the sections load at all.
No Search? 1/5
Can’t find Search function.
Ad loading makes app jump as you scroll 1/5
There is a known bug (I wrote and received a response) that causes the main news feed to jump up and down as you scroll because they randomly load ads of different sizes. This is an unbelievably stupid way to load ands and degrades the user experience.
Promotes hate speech, racism, and censorship 1/5
Only download this app if you want to support hate and censorship for profit.
One sided 1/5
When did this publication only become one sided. Every single alert that comes through is always anti Trump. I mean can it least throw it some impartial sentiment.
Covid maps crash 1/5
The state level covid maps never load, no matter how long I wait. This happens once every few days - i just have to check back the next day and hope it loads. Really frustrating that I can’t check the maps on the mobile app on the go.
Stalls and locks up 1/5
Lately the app will randomly lock up, I’m completely unable to open an article or even to scroll up or down the page. There’s nothing I can do except to wait 10 to 15 seconds until it unlocks itself, or exit the app.
Until they fix this, it’s better to use safari and read the Times on the web.
I wouldn’t buy your rag if somebody paid me to get it. You spew hatred and lies because you’re owned by the liberal left. What happened to what you learned in journalism class? Who what where when and why and that should be all that you write about. Start telling the truth and watch your Subscriptions grow.
Update introduced new bug 2/5
By Peggie porter
Slow. Broken links. Search function gives no options to narrow search.
Bias and even false information 1/5
By Big hat J
Do not plan on learning anything legitimate for this app
As others have said, the advertisements are now overwhelming, to the point that they always effect the quality of the reading experience. I’ll scroll up or down and usually now, nothing happens the first time...assume this is because the ads have to refresh. This has become frustrating to the point that I’ve deleted the app...as with other subscribers, I’ll read NYT via the web.
Dark mode dark mode dark mode 1/5
By Mister stripes
How is dark mode STILL not an option?!
Awful app 1/5
The app keeps freezing, and the ads are very intrusive. And it seems to be getting worse and worse.
As a subscriber, I find this unacceptable.
The web site is a good alternative, since it is easy to block the ads in a browser. But that does not make the situation less frustrating.
Maybe it is time for me to find a different newspaper...
Random Scroll Jumps 2/5
Great articles, amazing reporting, piss poor app. Start to scroll and it jumps from here to there. Give it a minute, wait and try to scroll back down again, and again it jumps. Seems like you pay for a subscription so that you can be sabotaged by ads that never stop loading. Yuck
“Something went wrong” 5/5
By Nic Jayne
A new error message (standard iOS styling) started appearing every time I foreground the app. It reads: “Something went wrong. Please try to open this page again later.” With buttons for OK and Retry. What’s unusual is that there doesn’t appear to be anything wrong with the page (appears on both main Today feed and specific article pages). Retry button doesn’t appear to do anything.
Where does the morning briefing go after I close the app? 2/5
The app makes it very difficult to find the things I’m looking for. Specifically, if I was reading through the morning briefing and then close out of the app to return to it later, I can no longer find the briefing. It used to appear at the top of the “For You” section, but that is not the case anymore. At least, it does not appear there after I’ve already opened it. The constantly changing interface of the app makes it confusing, and I wish there was some sort of tutorial released with new versions to show you where things have been moved to. Also, the “Saved for Later” and “Recently Viewed” sections do not show up in an intuitive spot — I would expect them to be under “For You,” not “Sections.” After the latest update, I had the hardest time finding these things. Please make the app more intuitive or just stop changing things around so we can at least keep track of where everything is.
Dark mode 2/5
Please add dark mode
Time app frequently kicks me out 2/5
By c in Chicagp
I started subscribing to the New York Times at the beginning of the pandemic. When they began providing articles free and I began reading them.It seemed only fair to subscribe for a small fee. Although I pay for my subscription monthly (it appears on every credit card bill which I always review) I am frequently kicked out of the app and even more frequently asked to subscribe. I get the daily news run down in my email, but half of the time it doesn’t port me to the app. Instead I get ads suggesting that I subscribe. I don’t know if this problem occurs when the app updates but it seems pretty unreasonable to me to have to keep signing in a couple of times a week.