Very disappointed please cancel free subscription. 1/5
Sad I thought this would special. It is not.
Not worthy of the New Yorker (different customer) 1/5
I agree fully with the person who wrote this review in June/July.
The app is a disaster.
I have a valid subscription till June 2019. The app keeps denying my access, despite the fact that I have logged in, linked my subscription, tried - nothing, logged out, logged in, tried - again nothing.
I have written repeat emails to customer service to keep them abreast of my growing frustration, but they keep sending me a useless form response advising me to log out, and log in again.
I can not understand how such interesting content can have a such a poor portal. I am very close to cut my losses, demand my subscription back and give up on the often interesting articles.
Subscription problems 4/5
I LOVE the NYer and we have a 40 year relationship...my only one longer is with the NYT!! BUT I agree with previous reviews that connecting regularly and predictably with the daily or digital editions of the New Yorker is made EXCEPTIONALLY DIFFICULT! WHY WHY WHY can’t one of the premiere publications in the world owned by one of the most powerful media conglomerates GET IT TOGETHER? Why can’t we have seamless access? Are you trying to drive customers away? Have YOU ever tried to enter the “correct” nine or 12 digits from a label and been constantly rebuffed? Well, we all have!!
PLEASE FIX THE CONNECTIVITY ISSUES!!
Awful way to treat your customers 1/5
Great magazine, lousy app which denies paid-upp customers access.
Night Time Reading.... 4/5
App works pretty good....badly needs a Dark Theme at night for reading....that white background is painfull...!!
Lifelong nyer reader 1/5
I love New Yorker, been reading all my life. This app couldn’t be worse
Not an app 3/5
It just goes to the website. Then, despite having a subscription, I can’t stay logged in. And there isn’t a login link handy—only “subscribe.” A lot of hassle to use the so-called app.
Tne New Yorker Online 5/5
I have been reading The New Yorker for years. When my eyesight dwindled and the small font of the magazine became too difficult to read, I was so happy that I was still able to begin my day with my copy daily, in larger font, and read with my morning Joe.
It’s a must have 5/5
Simple as that.
I was an idiot. I took my New Yorker subscription app out of Newsstand and made it a separate thing. Now I can’t get the current issue *at all.* I have a paid subscription. It ain’t cheap. Now I can’t even get the digital version of the subscription that I pay for. If there were a discounted price for print only, that would be at least acceptable. Seriously, the main reason I got an iPad was to read the New Yorker in digital form. Now I’m tempted to just give it up entirely. Yeah, I get New York snobbery. I’m a native New Yorker myself. But treating loyal subscribers like this is just petty and mean.
Great app, needs a few tweaks 4/5
I love reading in the New Yorker Today app, but the bookmarks feature needs some improvements. Namely, bookmarks should sync across devices, and they should lift the cap on the number of bookmarks you can have. Otherwise, this is a beautiful, well designed app
Love the New Yorker, the app has problems 2/5
Like others have noted, the app boots me off every month and tells me I’m no longer subscribed to them. When I log in online, it shows that I am still subscribed. When I try to link my subscription, it claims it’s already tied to another email address. Basically for a few days every month you can’t read any articles because of the app’s problems. I love the New Yorker, but this is extremely frustrating.
The app interface is pretty and not buggy, but some features of the app don’t work (like saving your place when reading an article). This app needs some work for sure!
By no no nick name
Not anywhere near to The New Yorker standards. Using it cuts down the time I spend reading stories rather than hoisting me from one good read to another.
Already linked 1/5
I have have same issue always asking to renew or link.
Not working. 🤕
No Reader View! 2/5
Reader View availability is very important to me when reading on a device. The New Yorker magazine app has it so for the magazine that is fine as far as it goes, but I don’t always want to download the whole magazine, and this app has a lot of other interesting information I would like to read. Otherwise I like the app.
Not worthy of the New Yorker 1/5
I think your App is AWFUL and I love everything else about the NYer...whenever I get my daily email from the Nyer with a story that interests me I click on it but it denies me entry (why if the NYer sends mail to my email address can it not recognize that I have been a subscriber for THIRTY PLUS years???)...but I’m interested enough in the article to open up my NYer App to read the article there but half the time it denies me access, instructing me to link my subscription (which I have done repeatedly!!!)
Tonight was the final straw: Patrick Berry is my favorite crossword constructor so I was eager to tackle his puzzle; I went through the rigamarole described above, but when I reached the Link Your Subscription page, my attempts to either enter my address or my subscription number failed. Aaaaaargh!
Please tell me what I am doing wrong and make the NYer more digital friendly for your loyal and enthusiastic subscribers!!!
Love the magazine, app drives me crazy 2/5
1. Can’t search for articles.
2. When I tap the Feedback link, it opens a form that cannot be sent.
3. Advice from phone reps has been inane.
That said, it’s really nice to be able to read the magazine on my mobile devices.
Works for me, with nary a glitch 5/5
I’m not sure what to make of the “down-check” reviews. Perhaps there is a reason that is not directly sourced to the current version of the app, or perhaps the lower-starred reviews come from users who have bugs in underlying processes or app interface layers.
After several months of daily use, I have not tripped up the app, and it has not tripped me.
I am completely satisfied and will definitely renew.
...guess I’m just a “fake news” junkie....
Too Liberal 3/5
I just want the facts not what your writers think. I subscribed for the articles and cartoons and both are littered with nonsense. Disappointing
There is no app support. Just a mailbot. Not sure why Apple allows fraud like this in the AppStore.
As a result of this I have since cancelled my subscription. If I want unsupported products I will switch to Windows.
Why can’t the New Yorker Today app (a) remember that I AM a subscriber and (b) make it easy to log back in? It makes it easy to subscribe and seems to remember how many articles I “have left”..,.
Poor app 2/5
Have so much trouble linking subscription.
New Yorker 5/5
Always a good read. I particularly like participation and feedback opportunities with the comic pages.
Love the Magazine & the App 5/5
The New Yorker’s articles, fiction, book recommendations, etc are outstanding. With the App, I can always have it with me.
I want to see the cover for longer than 2 seconds 2/5
Cover disappears after only 2 seconds or so and is not available for perusal.
Not so hot 1/5
Many years of New Yorker have passed our front door. The app however is practically useless as it is hit and miss if they can be read online. A few months of attempts by people in tech haven’t changed this flaw. I am quitting the digital version.
By Gullible Subscriber
I have subscribed and able to read current edition. How do I find articles in your March 15, 2017 issue if your archives are so incomplete? Why do you boast about your archival collection and then cannot make it available to your subscribers.
This is deluxe. With this on my iPad I am far more likely to read the magazine. It just makes it all more accessible. Now I check the app like I do a newspaper.
Terrible crossword 3/5
Nice try = fun clues and all, but it doesn’t ‘save’ when you close the app. Lost all my entries today.
Cannot Cancel 1/5
This is probably the most narcissistic app I’ve ever seen: its subscription is an one-way street.
There isn’t an ‘cancellation’ tab in the app. I tried New Yorker’s customer service website, but it is for web/print subscriptions only; I called the customer service number listed on New Yorker website, but gave up after half an hour of waiting; I emailed The in-app ‘contact us’ email address, haven’t got a reply after 48 hours.
I eventually had to download and log into my iTunes (instead of App Store) to cancel my subscription, which is certainly not the common practice for canceling subscription.
P.S: I’m a millennial working in Silicon Valley tech industry. I have been an apple product user for ~10 years, and have a PhD in a computer-related field. If I need 2 days to figure out how to cancel this subscription, then I guess it would only take longer for a less tech-savvy, smart-phone-addicted user.
Have to manually link Apple purchased subscription 1/5
It's 2018. Let me do this in the app instead of calling someone.
Great articles...poor App 1/5
Renewed my subscription but the App has no idea that I renewed. Different screens show different status and I cant read articles. Companies need to get two basic things right. Make it easy for customers to get in the door and come back. This app fails both tests for a resubscriber.
Arbitrarily kicks you off and you can’t get back in 2/5
By Seaview traveler
Fix this problem now. Makes you want to cancel your subscription for good.
Quality in decline 1/5
The New Yorker seems to be on a quickening slide to mediocrity. Content is to quick to join the ‘hot takes’ culture and celebrity gossip. To say nothing of the endless stream of yuk yuk Trump covers. And the app now features auto-play video ads. I know it is tough out there for a news org, but if you survive by sacrificing your values you have not survived at all.
Login debacle 1/5
By Jack Lindahl
Why oh why, when it indicates that I'm logged in and my subscription is linked, why won't it let me read any articles? This is incredibly frustrating! I stopped receiving the printed magazine for the "convenience" of online access to articles and daily memos. But this constant struggle to actually gain access to the content is too much. Is this some sort of knotty programming problem?
App should be flawless by now... 3/5
App should be flawless by now, but an ongoing problem is that it forgets I’m a paid subscriber, tells me I’ve read all my free articles, and asks me to subscribe—over and over, and not just after an iOS update. This mars the 5-star content.
Feb 6 version crashes upon launch on iOS 10 1/5
This on an iPad mini 4 IOS 10.3.3. Not willing to install on iPad Pro on IOS 11.2.5 due to his behavior.
Thanks to developers for fixing crash on IOS 10. Now working as before. Note to developers-please don't automatically suggest upgrading to latest iOS to resolve an issue. Considering iOS 11 runs slowly on a mini 4 an iOS upgrade is not a solution. Instead join us mini users in asking Apple to make a mini5 with faster processor.
Have emailed developers several times to ask them to halt auto play of ads in the app. Auto play overrides the music I'm listening to while reading the app. I almost alway read the app contents first thing in the morning while on stair master or elliptical machine at gym while listening to Apple Music/Spotify. The embedded ad stops the music. There doesn't appear to be a user setting to stop this. Developers have not responded to my multiple emails about this issue, hence this update to my review.
IF ONLY IT WORKED PROPERLY 1/5
By Tonton Michou
I am a subscriber. Why can’t the app remember that, instead of always trying to limit me to 3 articles a month? Get it together!
Crossword doesn’t save progress! 3/5
By insane dreamer
Love the addition of a crossword to the NY Daily app, but it doesn’t save your progress if the app closes (or is cleared from memory) which makes it unusable as you have to start all over again (unless you have the time to finish the puzzle in one go).
By jmc 101
Absolutely horrible app. After being subscribed though Apple for Two years completely cut off access. Restore subscription does not work and customer service is a joke. We deserve better.
The one star is for the app, not the content 1/5
By Dana Stabenow
No matter what I do, I can’t stay logged into the app, either on my laptop or my iPad. I paid $90 for a digital subscription and I keep getting the message that I’ve read my allotted amount of articles for the month. Possibly you could hire someone to debug this thing? Preferably not the 15-year old nephew of your neighbor‘s sister who wrote it sitting in her basement?
Crossword Needs Work 2/5
This app is fine, in general. But the newly added crossword puzzle is disappointedly unresponsive. I have had little success moving to new squares by touch. Also, the direction is to use the space bar to shift between across and down. But there is no space bar in the iPhone app! At this point I have found the crossword puzzle to be unusable.
What crosswords? 3/5
I really enjoy this app with its daily updates of reasonable length articles. But if you introduce a new feature you should be certain it actually works first. I was looking forward to the weekly crossword puzzle. The first time I went to the puzzle I got there but it was really jerky and erratic. I didn't finish the puzzle at that sitting. When I went back the next day the puzzle grid was blank, as if it didn't remember anything I had done. It was also completely unresponsive. So I closed the app and reopened, went back to the puzzle page. Nothing. Title is there, author, and links to other articles at the bottom, but no puzzle whatsoever. What's up with that?
I want to love this app... 3/5
...but I can’t. Even though I have linked my subscription to my devices, it does not keep me signed in. Trying to find the sign in page is difficult and even when I’m signed in, I am told that I cannot access any more articles for the month. I’ve complained over and over and somehow these problems just never get fixed. Maybe you need to make some changes in your IT staff.
Tells Me I’m Not a Subscriber 1/5
While I can download the magazine without problems, the app keeps telling me I’m not a subscriber and I’ve used up my free articles for the month. Clicking on an article in the daily email(s),used to send me to the internet and I had no problems. Just today, it started forcing be to the with the above mentioned problems. The customer service call center told me it was Apple’s problem and Apple said they only fulfill a billing and basic subscription renewal, cancellation etc.
Until this problem is fixed, I can only give the app one star.
Crossword Puzzle 3/5
Tried out the new xword puzzle feature on my iPad. It flat out does not work....very slow responses, keyboard covers the content. Check out the digital xword on NY Times for an example of one that works well.
Just stopped working 1/5
So my paid subscription just randomly stopped. Called the support number and was told that it was Apple’s fault (since I purchased my subscription through the App Store). Guess you are better off buying the subscription directly from Condé Nast!
Extremely frustrating 1/5
Why does the New Yorker make it so hard or impossible for its digital subscribers to sign into this app??? There were previous problems with the website about this but no lessons seemed to have been learned .
Also,this new app has awkward UX like the old app, get a better UX designer !!
Love the New Yorker App 5/5
Great magazine. And now a very well done app. Over the years, developers have listened to users, and now have one of the best GUIs. I like being able to download issues so I can read them anywhere. Highly recommend the New Yorker app!