An entirely new way to view my favorite publication!
Why so difficult to link 1/5
By Scott Scove
Why do you make it so difficult to link to my subscription to the New Yorker which I purchased from Apple? Catch up with your technology.
Have had a Subscription Since 1970 1/5
But the online experience is very frustrating.
I have tried a number of times.
If I did like the magazine so much I would cancel it because of the online experiences. Save yourself - don’t even try.
Please get rid of or update audio 3/5
The New Yorker is fantastic. I wrote this review mainly to see if the powers that be at the New Yorker could possibly update their audio availability. Audm is kind of lacking. You can’t easily rewind or fast forward with any accuracy. You can’t speed up. Also, very limited selections of the magazine are available for listening. Not that I’m illiterate, but it is nice to be able to listen to selections when reading isn’t a viable option. For a model to follow, I suggest taking a look at The Economist’s app. The entire magazine is available for listening and done very well with great production value. It would be great to be able to have the functions above (skip forward and listen at variable speeds). Also, I think it’s a bit much to ask me to purchase another app (Audm) when I already pay a pretty fair price for my New Yorker subscription. Again, The Economist does not do this and they set a great example.
Otherwise the app is pretty user friendly. I’d like to be able to bookmark favorite cartoons. Also, as far as audio content is concerned, The New Yorker radio hour is outstanding. Overall, please keep up the fantastic work at The New Yorker!
Great app 5/5
By Happiest Swimmer
I use this app daily to read current and archived articles from The NewYorker. What a pleasure.
Subscription incorrect — and no response. 2/5
By Daniel B Schneider
Cannot get a response to my attempts to correct subscription request.
Not reliable 1/5
I agree w the review that says the app doesn’t always get you access. I found that is also true if my subscription. Sometimes I got access. Sometimes I was blocked. I love the nYer but What a pain.
Buenos días 5/5
Always better than excellent, keeper of truth, liberty, democracy, humanity.
I give up as well. 1/5
No reason to repeat what a lot of other people have already written. I’ve got a subscription, just renewed as well, yet I get booted off the app after 3 articles. I tried this app almost a year ago and...same deal. I think I’ll just have to be satisfied with the magazine which I love. Sigh.
Needs better article bookmarking 4/5
While trying to look up words or near ads, for example, the app will jump around in the article. So, it’s easy to lose your place.
Basically, the app needs to track the farthest point read.
Just about perfect. 5/5
Integrating three apps into one is the only way and is very well designed into the bargain!
Constantly loses subscription 1/5
The app is pretty much useless. It constantly asks me to “sign in” for my subscription to be active, which is impossible since I subscribed through an in-app purchase. I try to restore my subscription I the settings menu (why can’t you do this from the sign in page?) and clicking the button has no effect 99% of the time. There’s no feedback and the “you need to subscribe” banner is still there. This has been on ongoing bug for over a year now. I love the content, but it’s not worth the hassle.
Love the magazine. Tech support is another matter. 1/5
The Dec. 10 issue never showed up on my iPad. A note to Support yielded no response. Sad that the online support is so unresponsive. And this is not my first rodeo with the New Yorker. I’ve been a digital subscriber since it was first offered. Always have had trouble getting results when there are issues.... problems old media has switching to new... almost sounds like a story in the New Yorker!
By Frustrated Sunscriber
This App is so frustrating. I have two subscriptions to the New Yorker, one at home and one in my office and I almost never can gain access via the App! This has been gong on for months if not longer! Please fix this App.
New Yorker App is the worst 1/5
I have been a subscriber for 24 years and love the magazine.
I waste 2 to three hours every week trying to link my
subscription through Apple. This is an impossible task.
Who you call apple you must pay for an expert to help you.
The magazine has no ability to remember who I am
or recognize my password. I need a place to log in
and be recognized. My only option is calling Apple.
The app has gotten worse 2/5
Added note: why not just automatically link the subscription to the emails? You would avoid a lot of complaining.
This used to be a pretty good, easy to use app. Now I cannot open the issue in the magazine view. You used to be able to tap on the cover and flip through the magazine like a print issue. Now you can’t.
Where is the table of contents? I can’t tell what’s in the issue without flipping through the whole magazine.
You can’t seem to just look at the cover for more than three seconds.
Opening the crossword from the email tells me that I have fewer and fewer permissions to open the magazine, in spite of signing in so many times I could scream.
In typical New Yorker fashion the app is elegant and a joy to read and outstandingly, to listen to. I have no complaints.
I have been reading the magazine since my teenage years and I am 73 now. Who could ask for more?
I imagine that some of the bad reviews I see here must have something to do with signing in. I think if a problem does get fixed people ought to go back and adjust their review. I had some difficulty at the beginning because I purchased on Apple and I had to learn a different way of signing in. Once I jumped through that hoop all has been fine for a few years now.
Actually, this app is the best magazine app I have ever read.
Thanks New Yorker.
Horrible app & lousy customer support 1/5
I have subscribed to The New Yorker print edition for years and love reading this magazine. However, I have an awful time using both Nee Yorker apps - they often do not recognize my login credentials. “Customer support” has never responded to my many requests for help.
New Yorker needs to get its act together with electronic media.
Easy read 5/5
I have been using this app for 8 months. The layout is easy to navigate. The articles are excellent. As a result I read more now. Subscribing is the Best decision I’ve made this year.
Strange Subscription experience 4/5
The app is pretty good. I went to subscribe, however, and it got a bit bizarre. I use Apple Pay a lot, so I chose this method of payment. The website said “subscription not complete... enter “country.” Weird. Country is part of the address. Besides, the page has also requested my location, which I allowed. Buggy.
This is not about the publication... 1/5
... which is fantastic, and doesn’t need my or anyone’s else’s endorsement. This is about the clunky, grief-filled digital experience. *PLEASE* get a grip on this. How can it be that I keep getting the “you’ve read half your articles for this month” message when I’m a digital subscriber opening the NYer Today from *within* the app! These are not the nineties! These are not allowed bugs! You cannot expect me to call an 800 number just because I’ve subscribed from the Apple app store and *you* can’t figure it out! Get Roger Angell on it- you know he can do a better job than you. And he’s on your team. Come on, already!
Ads replay over and over and over again. 2/5
I love the format of the app.. it is easy to navigate.. but once an audio ad starts playing, it will replay over and over and over again. How am I supposed to read content while ads continually play? I am a paid subscriber too. There shouldn’t be any audio ads in this app. I can turn the volume down, but then when I need the volume.. like to hear the poem read aloud, all I hear is the ad. I tried closing the ad, and it still plays. Very frustrating.
They want my money. 4/5
This app is just like the Washington Post. One is allowed to read only certain articles and only parts of regular columns. It’s clickbait for for The New Yorker set.
It’s a bit hit or miss whether the iPad App works 3/5
I only started reading the magazine on my iPad about five months ago, and am underwhelmed by the experience. Sometimes the App works, meaning that I can access all the stories from the magazine, and sometimes it doesn’t. The most recent magazine, for example (November 19, 2018) gives me only three “Goings on About Town” items - nothing else. I have closed and opened the App, I have logged out and back in, and even removed and re-installed the App, all with the same result. It would be OK if this was the only time something went wrong - on at least two occasions in the last three months the magazine completely failed to download, and/or told me I didn’t have a subscription. In contrast, I have never had any issues with the iPhone App, which I have been happily using for several years.
Can’t stand the ads 3/5
By Travel engineer
Surprised to receive ads on a subscription paid basis.
The cursing mommy tries to log in 1/5
Really you don’t want to hear it. But this app is impossible to use. Everything else about the Newyorker I love.
Audio doesn’t work 3/5
Many great articles. Audio doesn’t work on iPhone nor iPad.
Impossible to cancel subscription 1/5
I tried the app out but hardly use it. I have been trying to cancel the subscription for weeks. My only option is to contact my bank to dispute the charges... this is very annoying.
Pls fix your app 1/5
For 10 years I have had endless problems, meaning 80% of the time when I travel, I cannot connect. Unacceptable. I let my subscription lapse for a while out of frustration. Condé Naste, you need to value your customers and fix this mess.
The articles are great. Ronan Farrow is doing fabulous investigation. Andy Borowitz and the skilled cartoon artists are treasures.
But wish NYer would set up its website to work with its app, so opening NYer from any other app would cause the NYer website to pop up an offer to open the NYer app. Like other sites do.
Never ending problem 1/5
How can the greatest magazine on the globe fails for years to offer even a barely functional digital presence? Stop typing apologies and poach a tech team from a high school yearbook staff.
Very disappointed please cancel free subscription. 1/5
Sad I thought this would special. It is not.
Not worthy of the New Yorker (different customer) 1/5
I agree fully with the person who wrote this review in June/July.
The app is a disaster.
I have a valid subscription till June 2019. The app keeps denying my access, despite the fact that I have logged in, linked my subscription, tried - nothing, logged out, logged in, tried - again nothing.
I have written repeat emails to customer service to keep them abreast of my growing frustration, but they keep sending me a useless form response advising me to log out, and log in again.
I can not understand how such interesting content can have a such a poor portal. I am very close to cut my losses, demand my subscription back and give up on the often interesting articles.
Awful way to treat your customers 1/5
Great magazine, lousy app which denies paid-upp customers access.
Night Time Reading.... 4/5
App works pretty good....badly needs a Dark Theme at night for reading....that white background is painfull...!!
Lifelong nyer reader 1/5
I love New Yorker, been reading all my life. This app couldn’t be worse
Not an app 3/5
It just goes to the website. Then, despite having a subscription, I can’t stay logged in. And there isn’t a login link handy—only “subscribe.” A lot of hassle to use the so-called app.
Tne New Yorker Online 5/5
I have been reading The New Yorker for years. When my eyesight dwindled and the small font of the magazine became too difficult to read, I was so happy that I was still able to begin my day with my copy daily, in larger font, and read with my morning Joe.
It’s a must have 5/5
Simple as that.
I was an idiot. I took my New Yorker subscription app out of Newsstand and made it a separate thing. Now I can’t get the current issue *at all.* I have a paid subscription. It ain’t cheap. Now I can’t even get the digital version of the subscription that I pay for. If there were a discounted price for print only, that would be at least acceptable. Seriously, the main reason I got an iPad was to read the New Yorker in digital form. Now I’m tempted to just give it up entirely. Yeah, I get New York snobbery. I’m a native New Yorker myself. But treating loyal subscribers like this is just petty and mean.
Great app, needs a few tweaks 4/5
I love reading in the New Yorker Today app, but the bookmarks feature needs some improvements. Namely, bookmarks should sync across devices, and they should lift the cap on the number of bookmarks you can have. Otherwise, this is a beautiful, well designed app
Love the New Yorker, the app has problems 2/5
Like others have noted, the app boots me off every month and tells me I’m no longer subscribed to them. When I log in online, it shows that I am still subscribed. When I try to link my subscription, it claims it’s already tied to another email address. Basically for a few days every month you can’t read any articles because of the app’s problems. I love the New Yorker, but this is extremely frustrating.
The app interface is pretty and not buggy, but some features of the app don’t work (like saving your place when reading an article). This app needs some work for sure!
By no no nick name
Not anywhere near to The New Yorker standards. Using it cuts down the time I spend reading stories rather than hoisting me from one good read to another.
Already linked 1/5
I have have same issue always asking to renew or link.
Not working. 🤕
No Reader View! 2/5
Reader View availability is very important to me when reading on a device. The New Yorker magazine app has it so for the magazine that is fine as far as it goes, but I don’t always want to download the whole magazine, and this app has a lot of other interesting information I would like to read. Otherwise I like the app.
Not worthy of the New Yorker 1/5
I think your App is AWFUL and I love everything else about the NYer...whenever I get my daily email from the Nyer with a story that interests me I click on it but it denies me entry (why if the NYer sends mail to my email address can it not recognize that I have been a subscriber for THIRTY PLUS years???)...but I’m interested enough in the article to open up my NYer App to read the article there but half the time it denies me access, instructing me to link my subscription (which I have done repeatedly!!!)
Tonight was the final straw: Patrick Berry is my favorite crossword constructor so I was eager to tackle his puzzle; I went through the rigamarole described above, but when I reached the Link Your Subscription page, my attempts to either enter my address or my subscription number failed. Aaaaaargh!
Please tell me what I am doing wrong and make the NYer more digital friendly for your loyal and enthusiastic subscribers!!!
Love the magazine, app drives me crazy 2/5
1. Can’t search for articles.
2. When I tap the Feedback link, it opens a form that cannot be sent.
3. Advice from phone reps has been inane.
That said, it’s really nice to be able to read the magazine on my mobile devices.
Works for me, with nary a glitch 5/5
I’m not sure what to make of the “down-check” reviews. Perhaps there is a reason that is not directly sourced to the current version of the app, or perhaps the lower-starred reviews come from users who have bugs in underlying processes or app interface layers.
After several months of daily use, I have not tripped up the app, and it has not tripped me.
I am completely satisfied and will definitely renew.
...guess I’m just a “fake news” junkie....