Not so hot 1/5
Many years of New Yorker have passed our front door. The app however is practically useless as it is hit and miss if they can be read online. A few months of attempts by people in tech haven’t changed this flaw. I am quitting the digital version.
By Gullible Subscriber
I have subscribed and able to read current edition. How do I find articles in your March 15, 2017 issue if your archives are so incomplete? Why do you boast about your archival collection and then cannot make it available to your subscribers.
This is deluxe. With this on my iPad I am far more likely to read the magazine. It just makes it all more accessible. Now I check the app like I do a newspaper.
There is no app support. Just a mailbot. Not sure why Apple allows fraud like this in the AppStore.
Terrible crossword 3/5
Nice try = fun clues and all, but it doesn’t ‘save’ when you close the app. Lost all my entries today.
Cannot Cancel 1/5
This is probably the most narcissistic app I’ve ever seen: its subscription is an one-way street.
There isn’t an ‘cancellation’ tab in the app. I tried New Yorker’s customer service website, but it is for web/print subscriptions only; I called the customer service number listed on New Yorker website, but gave up after half an hour of waiting; I emailed The in-app ‘contact us’ email address, haven’t got a reply after 48 hours.
I eventually had to download and log into my iTunes (instead of App Store) to cancel my subscription, which is certainly not the common practice for canceling subscription.
P.S: I’m a millennial working in Silicon Valley tech industry. I have been an apple product user for ~10 years, and have a PhD in a computer-related field. If I need 2 days to figure out how to cancel this subscription, then I guess it would only take longer for a less tech-savvy, smart-phone-addicted user.
Have to manually link Apple purchased subscription 1/5
It's 2018. Let me do this in the app instead of calling someone.
Great articles...poor App 1/5
Renewed my subscription but the App has no idea that I renewed. Different screens show different status and I cant read articles. Companies need to get two basic things right. Make it easy for customers to get in the door and come back. This app fails both tests for a resubscriber.
Arbitrarily kicks you off and you can’t get back in 2/5
By Seaview traveler
Fix this problem now. Makes you want to cancel your subscription for good.
Quality in decline 1/5
The New Yorker seems to be on a quickening slide to mediocrity. Content is to quick to join the ‘hot takes’ culture and celebrity gossip. To say nothing of the endless stream of yuk yuk Trump covers. And the app now features auto-play video ads. I know it is tough out there for a news org, but if you survive by sacrificing your values you have not survived at all.
Login debacle 1/5
By Jack Lindahl
Why oh why, when it indicates that I'm logged in and my subscription is linked, why won't it let me read any articles? This is incredibly frustrating! I stopped receiving the printed magazine for the "convenience" of online access to articles and daily memos. But this constant struggle to actually gain access to the content is too much. Is this some sort of knotty programming problem?
App should be flawless by now... 3/5
App should be flawless by now, but an ongoing problem is that it forgets I’m a paid subscriber, tells me I’ve read all my free articles, and asks me to subscribe—over and over, and not just after an iOS update. This mars the 5-star content.
Feb 6 version crashes upon launch on iOS 10 1/5
This on an iPad mini 4 IOS 10.3.3. Not willing to install on iPad Pro on IOS 11.2.5 due to his behavior.
Thanks to developers for fixing crash on IOS 10. Now working as before. Note to developers-please don't automatically suggest upgrading to latest iOS to resolve an issue. Considering iOS 11 runs slowly on a mini 4 an iOS upgrade is not a solution. Instead join us mini users in asking Apple to make a mini5 with faster processor.
Have emailed developers several times to ask them to halt auto play of ads in the app. Auto play overrides the music I'm listening to while reading the app. I almost alway read the app contents first thing in the morning while on stair master or elliptical machine at gym while listening to Apple Music/Spotify. The embedded ad stops the music. There doesn't appear to be a user setting to stop this. Developers have not responded to my multiple emails about this issue, hence this update to my review.
IF ONLY IT WORKED PROPERLY 1/5
By Tonton Michou
I am a subscriber. Why can’t the app remember that, instead of always trying to limit me to 3 articles a month? Get it together!
Crossword doesn’t save progress! 3/5
By insane dreamer
Love the addition of a crossword to the NY Daily app, but it doesn’t save your progress if the app closes (or is cleared from memory) which makes it unusable as you have to start all over again (unless you have the time to finish the puzzle in one go).
By jmc 101
Absolutely horrible app. After being subscribed though Apple for Two years completely cut off access. Restore subscription does not work and customer service is a joke. We deserve better.
The one star is for the app, not the content 1/5
By Dana Stabenow
No matter what I do, I can’t stay logged into the app, either on my laptop or my iPad. I paid $90 for a digital subscription and I keep getting the message that I’ve read my allotted amount of articles for the month. Possibly you could hire someone to debug this thing? Preferably not the 15-year old nephew of your neighbor‘s sister who wrote it sitting in her basement?
Crossword Needs Work 2/5
This app is fine, in general. But the newly added crossword puzzle is disappointedly unresponsive. I have had little success moving to new squares by touch. Also, the direction is to use the space bar to shift between across and down. But there is no space bar in the iPhone app! At this point I have found the crossword puzzle to be unusable.
What crosswords? 3/5
I really enjoy this app with its daily updates of reasonable length articles. But if you introduce a new feature you should be certain it actually works first. I was looking forward to the weekly crossword puzzle. The first time I went to the puzzle I got there but it was really jerky and erratic. I didn't finish the puzzle at that sitting. When I went back the next day the puzzle grid was blank, as if it didn't remember anything I had done. It was also completely unresponsive. So I closed the app and reopened, went back to the puzzle page. Nothing. Title is there, author, and links to other articles at the bottom, but no puzzle whatsoever. What's up with that?
I want to love this app... 3/5
...but I can’t. Even though I have linked my subscription to my devices, it does not keep me signed in. Trying to find the sign in page is difficult and even when I’m signed in, I am told that I cannot access any more articles for the month. I’ve complained over and over and somehow these problems just never get fixed. Maybe you need to make some changes in your IT staff.
Tells Me I’m Not a Subscriber 1/5
While I can download the magazine without problems, the app keeps telling me I’m not a subscriber and I’ve used up my free articles for the month. Clicking on an article in the daily email(s),used to send me to the internet and I had no problems. Just today, it started forcing be to the with the above mentioned problems. The customer service call center told me it was Apple’s problem and Apple said they only fulfill a billing and basic subscription renewal, cancellation etc.
Until this problem is fixed, I can only give the app one star.
Crossword Puzzle 3/5
Tried out the new xword puzzle feature on my iPad. It flat out does not work....very slow responses, keyboard covers the content. Check out the digital xword on NY Times for an example of one that works well.
Just stopped working 1/5
So my paid subscription just randomly stopped. Called the support number and was told that it was Apple’s fault (since I purchased my subscription through the App Store). Guess you are better off buying the subscription directly from Condé Nast!
Extremely frustrating 1/5
Why does the New Yorker make it so hard or impossible for its digital subscribers to sign into this app??? There were previous problems with the website about this but no lessons seemed to have been learned .
Also,this new app has awkward UX like the old app, get a better UX designer !!
Love the New Yorker App 5/5
Great magazine. And now a very well done app. Over the years, developers have listened to users, and now have one of the best GUIs. I like being able to download issues so I can read them anywhere. Highly recommend the New Yorker app!
Wonderful app experience and superb magazine.
Great back issue support - I'd love to see further issues digitised if possible!
Bookmarks won't work 3/5
Saving where you're at on an article is an amazing feature when it works. Half the time I reopen the article, I'm at the top of the article instead of where I left off. It doesn't matter if I manually bookmark it, or close out of the app - it sometimes works, and other times it won't.
The app works fine aside from that, but considering the length of the articles, that's a pretty necessary feature.
I do wish there were fun ways to discover old articles I may not find otherwise (a retrospective, editor's choice, browse by tags, etc.), or that the old articles went back even further.
By bummed in the Bronx
Just spent a long time trying to link my subscription to the app. It didn’t work. What a colossal waste of time. Really irritating.
6 issues deep into my subscription and I find the writing blasé. It's yellow journalism at its dullest. The politico complaints are machine gun sentences that recap the obvious. The whispery slice-of-lifestyle articles are a perfume commercial at best. If there is nothing new under the Sun, then this is the desert. #wearsunscreen
Great app great articles 5/5
Easy to read on iPhone and iPad. High quality intelligent articles.
Winner of worse app 1/5
By Game girl 2
I didn’t think anyone could make such mess of their on line presence. Congrats you did it!
Sign in process is the worst I’ve ever seen
UI is so pedestrian I thought I’d taken a trip back to 2003.
I won’t be renewing my subscription
Can't get iPad articles 2/5
By Dc ranch
I am extremely frustrated when I want to read an article in the New Yorker and constantly get that I have used up all my Free articles when I have a subscription for both my iPad and the magazine they mail to me....there is no excuse for this!!
BEWARE. Impossible to cancel!! Don’t Subscribe. 1/5
I subscribed to “New Yorker Today” app while waiting for my full 2-year paper subscription to begin. When that started up, I linked the paper and online accounts.
Guess what? New Yorker STILL charges me the $8.99 per month. And their support staff refuses to cancel and provide me with a refund for (so far) seven months of billing for the online digital online service which is supposedly included with the analog paper subscription.
New Yorker refers me to Apple Store to cancel. Impossible. Apple refers me to New Yorker. An airtight loop. No cancellation. No refund.
Great publication. Kleptocratic subscription trap. HELP..HELP!!
Great app, I've been using it for the past year and it's flawless. I'm very impressed!
Longtime fan but frustrated app user 1/5
By Avid Chicago reader
The app is unstable.
Frequently informs me that I am not a subscriber, which is fake information
Get a student from Bronx Science to resolve the difficulties with the long troubled app
Your problem might be that The New Yorker is overwhelming the app with too much content
The best 5/5
Love this app. So elegant and easy to use. Thank you!
I can’t read the cartoons on my iPad Pro. I can see the first one, but cannot get past that page. I called the New Yorker, but the lady I spoke with was useless.
5 stars! 5/5
Thanks for fixing the ios10 crash. Now I can read my favorite The New Yorker on this beautiful apps again!
App won't open after update 5/5
This has been s great app. But following the February 6-7, 2018, update, the app no longer opens on my iPhone 5s. I hope they have a fix in the works. Update: the developer responded and seems to be on top of it. The problem was with iOS 10 only, it seems. Nice to know they are responsive.
Crashes immediately 1/5
Until recently this app was excellent. However for about a week, every time I open it, within seconds it crashes. I have deleted and reinstalled several times, but the problem has persisted
Don't dl the latest version. 1/5
The recent update, meant to improve performance, ironically causes the app to shut down after it tries to load for about five seconds.
The pop ups asking me to rate the app have stopped so I’m happy now. The app works fine. Love the cartoons!
The best way to read the continual flow of the New Yorker! 5/5
Demands reviews 1/5
In ten minutes of use put up a screen asking for a review three times. Perhaps it will be happy now.
The New Yorker Forever! 5/5
By "pages" Clarke
How can an app be equal to the best magazine in history? It just is. When I don’t have my physical copy to read, this app seamlessly fulfills that highest of standards. No other app for any other printed media even comes close. Besides being truly intuitive, it is more thoughtful and responsive than could be expected. A genuine work of art.
A wonderful app 5/5
I love having access to stories before they hit the regular app or the print edition, especially for timely topics. Thanks!
New Yorker App 5/5
By the Frederated
It is wonderful to get the latest from my favorite magazine so frequently - thank you for making it happen. You have become a “Daily” instead of a weekly. Cheers.
Invaluable Reading ~ stimulating issues 5/5
Every morning I wake to a new, well written news or feature story which keeps me up to date. I look forward to this intelligent, and insightful start for the day.
Daily New Yorker 5/5
I cannot live without it.
It’s the New Yorker! 5/5
Love the App! It’s been rock solid, no crashes, carries the same stuff as the magazine but is new every day, so I can read articles “on the go,” and can even bookmark them to return to. It’s got cartoons, which I love. And I can post to Facebook as well.