Easy read 5/5
I have been using this app for 8 months. The layout is easy to navigate. The articles are excellent. As a result I read more now. Subscribing is the Best decision I’ve made this year.
Strange Subscription experience 4/5
The app is pretty good. I went to subscribe, however, and it got a bit bizarre. I use Apple Pay a lot, so I chose this method of payment. The website said “subscription not complete... enter “country.” Weird. Country is part of the address. Besides, the page has also requested my location, which I allowed. Buggy.
This is not about the publication... 1/5
... which is fantastic, and doesn’t need my or anyone’s else’s endorsement. This is about the clunky, grief-filled digital experience. *PLEASE* get a grip on this. How can it be that I keep getting the “you’ve read half your articles for this month” message when I’m a digital subscriber opening the NYer Today from *within* the app! These are not the nineties! These are not allowed bugs! You cannot expect me to call an 800 number just because I’ve subscribed from the Apple app store and *you* can’t figure it out! Get Roger Angell on it- you know he can do a better job than you. And he’s on your team. Come on, already!
Ads replay over and over and over again. 2/5
I love the format of the app.. it is easy to navigate.. but once an audio ad starts playing, it will replay over and over and over again. How am I supposed to read content while ads continually play? I am a paid subscriber too. There shouldn’t be any audio ads in this app. I can turn the volume down, but then when I need the volume.. like to hear the poem read aloud, all I hear is the ad. I tried closing the ad, and it still plays. Very frustrating.
They want my money. 4/5
This app is just like the Washington Post. One is allowed to read only certain articles and only parts of regular columns. It’s clickbait for for The New Yorker set.
It’s a bit hit or miss whether the iPad App works 3/5
I only started reading the magazine on my iPad about five months ago, and am underwhelmed by the experience. Sometimes the App works, meaning that I can access all the stories from the magazine, and sometimes it doesn’t. The most recent magazine, for example (November 19, 2018) gives me only three “Goings on About Town” items - nothing else. I have closed and opened the App, I have logged out and back in, and even removed and re-installed the App, all with the same result. It would be OK if this was the only time something went wrong - on at least two occasions in the last three months the magazine completely failed to download, and/or told me I didn’t have a subscription. In contrast, I have never had any issues with the iPhone App, which I have been happily using for several years.
Can’t stand the ads 3/5
By Travel engineer
Surprised to receive ads on a subscription paid basis.
The cursing mommy tries to log in 1/5
Really you don’t want to hear it. But this app is impossible to use. Everything else about the Newyorker I love.
Audio doesn’t work 3/5
Many great articles. Audio doesn’t work on iPhone nor iPad.
Impossible to cancel subscription 1/5
I tried the app out but hardly use it. I have been trying to cancel the subscription for weeks. My only option is to contact my bank to dispute the charges... this is very annoying.
Pls fix your app 1/5
For 10 years I have had endless problems, meaning 80% of the time when I travel, I cannot connect. Unacceptable. I let my subscription lapse for a while out of frustration. Condé Naste, you need to value your customers and fix this mess.
The articles are great. Ronan Farrow is doing fabulous investigation. Andy Borowitz and the skilled cartoon artists are treasures.
But wish NYer would set up its website to work with its app, so opening NYer from any other app would cause the NYer website to pop up an offer to open the NYer app. Like other sites do.
Never ending problem 1/5
How can the greatest magazine on the globe fails for years to offer even a barely functional digital presence? Stop typing apologies and poach a tech team from a high school yearbook staff.
Very disappointed please cancel free subscription. 1/5
Sad I thought this would special. It is not.
Not worthy of the New Yorker (different customer) 1/5
I agree fully with the person who wrote this review in June/July.
The app is a disaster.
I have a valid subscription till June 2019. The app keeps denying my access, despite the fact that I have logged in, linked my subscription, tried - nothing, logged out, logged in, tried - again nothing.
I have written repeat emails to customer service to keep them abreast of my growing frustration, but they keep sending me a useless form response advising me to log out, and log in again.
I can not understand how such interesting content can have a such a poor portal. I am very close to cut my losses, demand my subscription back and give up on the often interesting articles.
Awful way to treat your customers 1/5
Great magazine, lousy app which denies paid-upp customers access.
Night Time Reading.... 4/5
App works pretty good....badly needs a Dark Theme at night for reading....that white background is painfull...!!
Lifelong nyer reader 1/5
I love New Yorker, been reading all my life. This app couldn’t be worse
Not an app 3/5
It just goes to the website. Then, despite having a subscription, I can’t stay logged in. And there isn’t a login link handy—only “subscribe.” A lot of hassle to use the so-called app.
Tne New Yorker Online 5/5
I have been reading The New Yorker for years. When my eyesight dwindled and the small font of the magazine became too difficult to read, I was so happy that I was still able to begin my day with my copy daily, in larger font, and read with my morning Joe.
It’s a must have 5/5
Simple as that.
I was an idiot. I took my New Yorker subscription app out of Newsstand and made it a separate thing. Now I can’t get the current issue *at all.* I have a paid subscription. It ain’t cheap. Now I can’t even get the digital version of the subscription that I pay for. If there were a discounted price for print only, that would be at least acceptable. Seriously, the main reason I got an iPad was to read the New Yorker in digital form. Now I’m tempted to just give it up entirely. Yeah, I get New York snobbery. I’m a native New Yorker myself. But treating loyal subscribers like this is just petty and mean.
Great app, needs a few tweaks 4/5
I love reading in the New Yorker Today app, but the bookmarks feature needs some improvements. Namely, bookmarks should sync across devices, and they should lift the cap on the number of bookmarks you can have. Otherwise, this is a beautiful, well designed app
Love the New Yorker, the app has problems 2/5
Like others have noted, the app boots me off every month and tells me I’m no longer subscribed to them. When I log in online, it shows that I am still subscribed. When I try to link my subscription, it claims it’s already tied to another email address. Basically for a few days every month you can’t read any articles because of the app’s problems. I love the New Yorker, but this is extremely frustrating.
The app interface is pretty and not buggy, but some features of the app don’t work (like saving your place when reading an article). This app needs some work for sure!
By no no nick name
Not anywhere near to The New Yorker standards. Using it cuts down the time I spend reading stories rather than hoisting me from one good read to another.
Already linked 1/5
I have have same issue always asking to renew or link.
Not working. 🤕
No Reader View! 2/5
Reader View availability is very important to me when reading on a device. The New Yorker magazine app has it so for the magazine that is fine as far as it goes, but I don’t always want to download the whole magazine, and this app has a lot of other interesting information I would like to read. Otherwise I like the app.
Not worthy of the New Yorker 1/5
I think your App is AWFUL and I love everything else about the NYer...whenever I get my daily email from the Nyer with a story that interests me I click on it but it denies me entry (why if the NYer sends mail to my email address can it not recognize that I have been a subscriber for THIRTY PLUS years???)...but I’m interested enough in the article to open up my NYer App to read the article there but half the time it denies me access, instructing me to link my subscription (which I have done repeatedly!!!)
Tonight was the final straw: Patrick Berry is my favorite crossword constructor so I was eager to tackle his puzzle; I went through the rigamarole described above, but when I reached the Link Your Subscription page, my attempts to either enter my address or my subscription number failed. Aaaaaargh!
Please tell me what I am doing wrong and make the NYer more digital friendly for your loyal and enthusiastic subscribers!!!
Love the magazine, app drives me crazy 2/5
1. Can’t search for articles.
2. When I tap the Feedback link, it opens a form that cannot be sent.
3. Advice from phone reps has been inane.
That said, it’s really nice to be able to read the magazine on my mobile devices.
Works for me, with nary a glitch 5/5
I’m not sure what to make of the “down-check” reviews. Perhaps there is a reason that is not directly sourced to the current version of the app, or perhaps the lower-starred reviews come from users who have bugs in underlying processes or app interface layers.
After several months of daily use, I have not tripped up the app, and it has not tripped me.
I am completely satisfied and will definitely renew.
...guess I’m just a “fake news” junkie....
Too Liberal 3/5
I just want the facts not what your writers think. I subscribed for the articles and cartoons and both are littered with nonsense. Disappointing
There is no app support. Just a mailbot. Not sure why Apple allows fraud like this in the AppStore.
As a result of this I have since cancelled my subscription. If I want unsupported products I will switch to Windows.
Why can’t the New Yorker Today app (a) remember that I AM a subscriber and (b) make it easy to log back in? It makes it easy to subscribe and seems to remember how many articles I “have left”..,.
Poor app 2/5
Have so much trouble linking subscription.
New Yorker 5/5
Always a good read. I particularly like participation and feedback opportunities with the comic pages.
Love the Magazine & the App 5/5
The New Yorker’s articles, fiction, book recommendations, etc are outstanding. With the App, I can always have it with me.
I want to see the cover for longer than 2 seconds 2/5
Cover disappears after only 2 seconds or so and is not available for perusal.
Not so hot 1/5
Many years of New Yorker have passed our front door. The app however is practically useless as it is hit and miss if they can be read online. A few months of attempts by people in tech haven’t changed this flaw. I am quitting the digital version.
By Gullible Subscriber
I have subscribed and able to read current edition. How do I find articles in your March 15, 2017 issue if your archives are so incomplete? Why do you boast about your archival collection and then cannot make it available to your subscribers.
This is deluxe. With this on my iPad I am far more likely to read the magazine. It just makes it all more accessible. Now I check the app like I do a newspaper.
Terrible crossword 3/5
Nice try = fun clues and all, but it doesn’t ‘save’ when you close the app. Lost all my entries today.
Cannot Cancel 1/5
This is probably the most narcissistic app I’ve ever seen: its subscription is an one-way street.
There isn’t an ‘cancellation’ tab in the app. I tried New Yorker’s customer service website, but it is for web/print subscriptions only; I called the customer service number listed on New Yorker website, but gave up after half an hour of waiting; I emailed The in-app ‘contact us’ email address, haven’t got a reply after 48 hours.
I eventually had to download and log into my iTunes (instead of App Store) to cancel my subscription, which is certainly not the common practice for canceling subscription.
P.S: I’m a millennial working in Silicon Valley tech industry. I have been an apple product user for ~10 years, and have a PhD in a computer-related field. If I need 2 days to figure out how to cancel this subscription, then I guess it would only take longer for a less tech-savvy, smart-phone-addicted user.
Have to manually link Apple purchased subscription 1/5
It's 2018. Let me do this in the app instead of calling someone.
Great articles...poor App 1/5
Renewed my subscription but the App has no idea that I renewed. Different screens show different status and I cant read articles. Companies need to get two basic things right. Make it easy for customers to get in the door and come back. This app fails both tests for a resubscriber.
Arbitrarily kicks you off and you can’t get back in 2/5
By Seaview traveler
Fix this problem now. Makes you want to cancel your subscription for good.
Quality in decline 1/5
The New Yorker seems to be on a quickening slide to mediocrity. Content is to quick to join the ‘hot takes’ culture and celebrity gossip. To say nothing of the endless stream of yuk yuk Trump covers. And the app now features auto-play video ads. I know it is tough out there for a news org, but if you survive by sacrificing your values you have not survived at all.
Login debacle 1/5
By Jack Lindahl
Why oh why, when it indicates that I'm logged in and my subscription is linked, why won't it let me read any articles? This is incredibly frustrating! I stopped receiving the printed magazine for the "convenience" of online access to articles and daily memos. But this constant struggle to actually gain access to the content is too much. Is this some sort of knotty programming problem?
App should be flawless by now... 3/5
App should be flawless by now, but an ongoing problem is that it forgets I’m a paid subscriber, tells me I’ve read all my free articles, and asks me to subscribe—over and over, and not just after an iOS update. This mars the 5-star content.