Hearted items scroll issue 1/5
It’s amazing that for years now TRR has not resolved the problem where when you un-save a hearted item, you’re taken back to the top of your list. Every time. It’s extremely frustrating and honestly prevents from wanting to scroll back through to find an item you want to purchase. The app is generally great, but one star for what I can only think is a purposeful maneuver to get customers to look at the same hearted items over and over and over.
Garbage ! 1/5
I won’t download ANY app that requires me to put my Facebook password OR email password EVER! This is how people get hacked. It’s RUBBISH.
Not good for those selling / co-signing 1/5
I was really disappointed that I sent in 18 items to sell and it took almost 3 weeks for the items to get listed. Once On there ... they marked my items down for sale so fast, I made only $20 on one Kate Spade leather bag in perfect condition and $20 on another brand new Kate Spade bag !! Wish I never sent my stuff in.
Love this app! 5/5
By Stephie Gorgeousss
It’s freaking awesome having an app that authenticates everything for you. I’ve gotten robbed on apps like eBay and poshmark. Real real is professional and honest. I’ve bought many bags shoes and sunglasses.
Totally addicting!! 5/5
Better set your timer when you get on this app! Soooo many beautiful things to look at! I’ve purchased a few things and have been completely happy with quality and with return process (the one thing I returned)
Plus having Apple Pay on the app makes it super easy.
Bad for consignors 1/5
As a seller, the earnings on items are very low. I was mislead about the potential earnings by their in-store consultants. I’ve sold brand new items and gotten $20 for them because of the 20% discounts that buyers get, low commission rates, and low initial price settings. You’re better off selling somewhere else, or just keeping your clothes.
Wonderful app 5/5
I could spend hours going through this easy to use app and bountiful supply of pieces
Great checkout 5/5
By Marathon Spectator
Payment was a breeze and product recommendations are usually spot-on.
Rare finds! 5/5
I’m new to the site, but I’m in love! So many vintage and rare finds at great prices!
Forces you to sign up to view 1/5
By Hector Gallego
It strong-arms you to create an account to browse. This is TERRIBLE for CX & CSAT.
Make you register before you can even look. Intrusive much?
Love it! 5/5
I am beginning to spend too much time and money on this site, but that’s ok. Tradesy, Poshmark et al can’t come close to the REAL original: the RealReal. Everything is wonderfully explained - sizing, how the item will look on the wearer and what if any wear the item has. I have become a huge fan of Etro, thanks to the RealReal. Trust me, if you love designer fashions, this is the place for you (and me, obviously!).
Can’t even access it. 1/5
I am sure that this is a great app, based on the reviews, but it is not for me. Right from the get go, not once have I Ben able to access it.
This app lies 1/5
By bigboynico19 add me
I downloaded the app because on a commercial I said most items are 90% off and most of them are like 5% off it’s a lie
Favorite app 5/5
The best app experience
Does not work with iPad Pro 1/5
I LOVE the Real Real App, but I am SO disappointed that it doesn’t work on my iPad Pro. I have deleted and redownloaded the app and tried to see if it needs to be updated and nothing. Each time I open it up, it closes immediately.
Best Store Ever!!! 5/5
I just received my LV bag and I am so happy!!!! It looks brand new for like almost 60% off!! Love it!!! Worth the days of browsing for the perfect one!! Thank you!!!!
Doesn’t work on iPad Pro 12.9 1/5
The whole world of designer vintage at your fingertips at all times
Rip Off - Not the Real Deal 1/5
Bought something and then was sent email
stating it was no longer in their inventory. Don’t expect a deal. They will sell things twice and take the higher bid not the original winner.
DOES NOT WORK ON IPAD PRO 1/5
Please fix. Will remove review.
App crashes. 1/5
This app doesn’t work on my iPad Pro. Please update and fix the bugs.
No IPad Pro Support 1/5
Used to love this app but it does not work on my new iPad.
I don’t have an issue except I play Words With Friends and I keep seeing an ad for this app over and over for the last 4 days. Literally 90% of the ads are THIS ONE. What gives?
By nickname 545
Seemed like a site I would buy from. Instead I deleted the app.
Right away: the sizes and styles favor young 20s types, not mature women.
All nicknames are rejected, even the most unusual ones-unlikely to have been taken.
This indicates that only positive review would be posted by you.
Not ‘ above board’!!
App crashes on iPad pro 1/5
Can't shop if it won't open and stay open....
2018 iPad Pro 11” 1/5
In this day and age, not running your app for compatibility across the newest devices despite claiming compatibility is unacceptable. The iPad Pro 2018 crashing upon opening issue has been reported for 2+ weeks without correction from the developer. Fix your app guys if you expect me to shop from you.
UPDATE FOR IPAD PRO 2018 1/5
By SHOPPER COACH
WILL NOT OPEN ON THE IPAD PRO! PLEASE UPDATE ASAP... IT’S CHRISTMAS AND I HAVE SHOPPING TO DO
Doesn’t work 1/5
Can you please fix the app for ipad pro 3rd gen as it is forcing shut down. I can’t even ask for app support as it does the same.
Can’t shop when you can’t sign in 2/5
So what? I’ve been registered with your company and now I’m being force fed a STRONG password I won’t ever remember. So long. Other jewelry shops on line.
Won’t load on iPad Pro 2018 1/5
By C0mput3r Us3r
Great Buy 4/5
By Bruce & Rachel
I have consigned with the Real Real & also bought from them. There service is great & reasonable. If you are looking for authentic handbags or other things this is the place to look.
Love it!!! 5/5
I LOVE this app and their products!
App Crashes 1/5
The app will not open on my iPad Pro. Crashes everytime
App keeps crashing 1/5
I can’t open the app on my iPad Pro
Mostly positive 4/5
As far as the app, overall great. I would like to be able to swipe back or up or something to return to list of products from looking at one, instead of clicking the X.
As for the retailer itself, mostly love, but I’ve had some issues. Men’s shoes is the Real Real’s Achilles heel. I bought a pair of men’s loafers, turns out they were actually women’s shoes. Bought a pair of men’s boots listed as US size 10, UK 9, they’re actually US 9. Bought a pair of Prada’s and the sole crumbled in spots when I put them on. Those I’ll keep though, it’s nothing that a little Shoe Goo couldn’t fix. Everything else has been great.
Well done RealReal 5/5
You figured out to disrupt the antiquated consignment industry and make people loose sight of the notion that they are buying something used/pre-owned which usually carries with it a negative connotation. Now it’s just one of a kind, buy now, discounted luxury goods! Well done. How can I invest? :)
Lobe it!!! 4/5
I love this site, but I wished the shipping would be free.
Place is a fraud , do not order for this app.
The bag I received smell really bad and were in a very bad condition !!!!! Do not get fool by this fraudulent site !!!
Dangerously addictive 5/5
I can't leave it alone. Everyday I find something I want. Help! It is very well done and easy to use. I never shop in stores anymore when I want jewelry, scarves or handbags. LOVE IT.
Prices are a joke 1/5
I found a bag that I was about to buy. Out of curiosity, I checked the original website to see what the actual price was. Needless to say, it was $20 lower, brand new on the original site. I bought the bag from the original dealer and immediately deleted this app. Double check the prices before checking out.
Best app!!!! 5/5
Best prices around! Highly recommend.
Best app for second hand luxury brand 5/5
By Maria Pepsi
This app is super awesome, easy to navigate, and fast. Love this app and love the company too.
My obsession! 5/5
Fabulous quality,prices, reliability and service. What else can a girl ask for!🤗
Glitchy app cannot access items I’ve favorited 1/5
Fix the app!
This app is so addicting! You can find amazing deals and I’m confident that all items are authentic. I also sold couple things as well (they sent one of my bags back because they couldn’t authenticate it - that shows me that they won’t sell anything they’re not 100% of)
Wish I had found them sooner! 5/5
LOVE this app! First, I have not purchased clothing much as designers are notorious for being slightly big or small and I am hard to fit with some pieces. However, every piece I have purchased has been EXACTLY as advertised. Second, had I found them sooner, all those designer items may not have ended up at Good Will after our recent move! Ugh! Third, if you have Hermès taste on a K-Mary budget, I highly recommend this app! You can save things and add them to your wish list if they get sold which helps when you are trying to save up for that next must have. To date I have sold more then I have purchased and will re-consign items when I am ready for the next one!
I am always on this site... it’s addicting to browse and shop.
Haven’t been disappointed yet!