This is a joke
Refine function doesn’t work in version 2.27.0 1/5
Refine function doesn’t work in new version. Please fix the BUG!!!
Latest update broke the app 1/5
What is going on? Updated the latest patch and app stopped working
Prepare to pay LOTS of SHIPPING! 1/5
Tried out a pair of shoes that were massively oversized compared to what they said. Returned them, overall getting charged about $30 just for shipping back & forth. Deleting this app, service is horrible and outdated.
Fussy/haughty - robbing consignors 1/5
Deleting your app! You may have good items for sale, but your policy is a double standard.
Folks, don’t bother consigning here. IF you don’t have their preference, regardless of designer value, they will reject it. It’s pre-owned clothing and their conditions are you should walk around in a bubble for them to even accept it.
They rejected a WHITE gray striped Gucci silk shirt WHITE contrast collar/cuffs, maybe worn once or twice, but mostly sat on a hanger. It was direct from Italy a high end Italian EBay seller BRAND NEW line. There are no stains on it, that I do know cause I see abstract and notice the faintest of marks
I could tell this was going to be a problem with how haughty and picky the DC associate was. Make sure you understand their APPROVED DESIGNER list is NOT based on designer value, it’s their PREFERENCE. Of the 70 items ALL high end Italian/English, they took 30. Out of that 30, only 7 have been accepted. Even one piece was a new Luciano Orazio pair pants unaltered (Kiton master tailor) and it was looked at like crap. Shows what they DONT KNOW! I had to even point out Bijan on Rodeo Dr... when she came to that pair of pants.It’s whatever they think is trendy and hot. Designer and rarity value is not really considered here, and You better have been walking around in a bubble wearing your clothing outdoors
to meet their conditions to sell it! I’m very serious
All and all, I found some good USED clothing and 1 new piece (some marks) and was becoming a consistent regular buyer, but won’t bother consigning again. Unless it’s something I’m dying to have at a good price, I’m passing most times since I know what they sell is a double standard than what they allow you to resell. Back to the drawing board to find REAL CONSIGNMENT. The Real Real you are unreal. I honestly wish I never thought of trying to consign and just bought, but you pushed hard for me to try. This has ruined the entire experience even buying from you now. I am in agreement with all the other reviews, but the reality is the shopper is the unwitting participant at the consignors loss, and not fair expense! Oh yeah I must add, when the economic down turn comes, you better get off the high horse your sitting on with your fussy policies or go bust when the revenue falls
In LOVE 5/5
I am in love with is app, obsessed. I finally have access to designer goods that were out of reach for my budget. I love fashion, and not being able to have the things that made me most happy we difficult before. Now thanks to you guys I can shop and feel guilty. Lots of love from me.💕
Best online consignment 5/5
By CG 202
So much better than ThredUP. Everything goes on sale. Huge selection. Love the filters, very easy to use in the app. High quality pictures- you can really zoom in and see details well.
We LOVE this APP and Company 5/5
By Ugh Another Game
In an era of green/responsible use of goods, this is a brilliant way of bringing it to the clothing masses!!! My wife and I love this site and it gives us the ability to expand our wardrobe with some great pieces that we might not normally spend the money on. Thanks to the developers and the wonderful sellers that add their items to the site.
I hate this app 1/5
I didn’t even download this and it got on my phone by it self every time I trie to get on it get off it quick every time I delete it i comes back
Love this app 5/5
I have never found an app that I can spend hours on appreciating vintage fashion while snagging a few pieces for myself!
Great High-end items 5/5
I am hook on this app. My husband said that I pay more attention to TRR then him. I told him that watching football is his ME time, this app is my ME time.[̲̅$̲̅(̲̅ ͡° ͜ʖ ͡°̲̅)̲̅$̲̅]
Good but they photoshop images 3/5
It’s a good, reputable app but they photoshop images of the items on to pictures of models, which can be deceiving. Before I realized they do this, and even though I read the measurements, I ended up thinking things (jewelry, bags, clothes, belts) would be a good fit/size and they weren’t. They should put a disclaimer explaining this because otherwise things aren’t as they appear in the picture
I can’t stop shopping on this app! Whenever I’m bored I’m on here finding more things I don’t need but have to get!!!! Love it!
Awesome for buyers ONLY, do not consign!! 3/5
Consigning with The Real Real is NOT WORTH IT. Buyers are happy with this site at the consignors expense. As soon as I even inquired about consigning, I was bombarded with phone calls and emails daily. When I did send in my items, I was still getting daily calls and emails asking me to send in more items. To give credit where it’s due, any of my questions were quickly answered, and I was removed from the contact list when I asked to be. My items took over 6 months to sell (yes they were good quality, trending items), and only did so after the items went on sale for 50% off without my consent or being informed, on top of which, apparently coupons can be used. I’ve received $13 for 3 separate items that I’m confident I could have sold on Poshmark or eBay for ~$50 in a couple months time. I’ve had an incredibly long, annoying, disappointing experience as a consignor. I used to love buying from TheRealReal, but now that I know it’s at the sellers expense, I can’t shop in good conscience anymore either. Never using this site again.
Give me Gucci 5/5
I love the variety of styles and price points! Quickly compared to google search and RealReal is by far the cleanest looking site with easy transactions!
Louis Vuitton belt 1/5
They’re bs. No product just ads. Bogus web site
Gorgeous app 5/5
By sam the rock man
Great job! I can’t wait to receive my order!
Love this app- fantastic selection of authentic luxury goods and great experience (particularly “obsessions” and “my TRR”) that keeps getting better! Highly recommend for anyone who loves fashion and wants to buy more sustainably.
Great App 5/5
I use the app to keep track of items I love. This site & app is like my favorite video game: watch the prices of your favorites drop but make sure to get the item before it’s gone! Also their customer service is wonderful to me.
WOW! All I can say is the most fun I’ve had on a shopping app was with Groupon. Why? Because he have to sift through a ton of junk to find a rare gem (always compare Groupon’s prices to Amazon’s before purchasing).
HOWEVER!!!! THE REAL REAL is cRaZY fun!! The app is RIFE with thousands of consignment high end products at prices that will surely make you a skeptic. So far I have purchased a Versace bag and a diamond ring. Both FAR exceeded my expectations.... I mean FAR.
I had the ring appraised to ensure it was really a diamond and not a Moissanite and the bag checked for authenticity. Only now am I’m coming back to review. This app is so addictive, I worry about my bank account. Lol. No, I’m not joking. 8-)
I think there’s some fake stuff 5/5
I love this app, but when I was looking for some “supreme box logo” I think some of them are fake. I say this because the box logo is not straight it’s kinda curve.
Peace of mind 5/5
So easy to buy and know it’s Real Real Authentic. Plus, great prices!
Terrible prices 1/5
apple watch prices are ridiculous, no need to look any further if they can’t get that right. Looks like a lot of fake/filler inventory
Can’t go wrong! 5/5
Love this app- lots to choose from and I haven’t been disappointed with the quality of merchandise. Give it a try!
Love TRR! 5/5
We have been buying from TRR since 2015 when we saw an authentication video on YouTube. We LOVE the amazing deals, the honesty of the listings and the luxury brands we can now afford because of it being a consignment store. They do such a great job of pointing out any flaws or signs of visible wear or usage on the items and they are so quick with their shipping! We normally get at least a 20% discount every time we purchase something from them as long as it isn’t already on sale. The deals we have received over the years are incredible. There’s no way we would have all of the items we own if we had to pay full retail. I would consign with them except I don’t want to give up any of my treasures! Lol. BTW...EVERYTHING is authenticated. We’ve purchased Louis, Louboutin, Bape, Jimmy Choo, Gucci, Marc Jacobs, Burberry...about a quarter of everything we find is new with tags too so that’s always exciting! We also love their super deals like 70% off...And this is 70% off of what they had it listed for, not 70% off of ‘retail’ like you would expect from a site! Can’t say enough good things about them!!!
Lost my items 1/5
I do not recommend for sellers. You’re much better of selling items yourself on Poshmark or at a local consignment store. Two of my items were sold at 40% discount and I made like $15 from a $500 item. Then I asked for my items to be returned and they spent 2 months looking for them. After exchanging about 50 emails, no exaggeration, they told me they lost my items! Horrible horrible experience in every way.
Ugly fashions 1/5
Terrible app and ugly ‘fashions’, if you can call them fashions!
Great designer good . Customer service is great and selling a breeze and I have my own representative Pat who makes selling and free UPS pickup a breeze. He does everything for me and very through and polite. Always , stays in touch with me.
Better then desktop 5/5
‘My TRR’ aka feeds, are only on the app and they are the best way to shop. Set up the brands you like, your sizes, etc and it refreshes everyday! Also I prefer to look at my purchase on the app as opposed to desktop as you see images of the products not just order numbers. I do wish you could consign from the app, snap a picture, etc.
They make you create an account 1/5
They force you to create an account before they will let you see what is actually for sale. I have no interest in signing up for something until I see what they are actually selling.
- To the developer. You just don’t get it. The way you have the app setup now, the user can not even see if they want to shop on your app. Why on earth with I give my personnel info to a company before I know if it sells stuff that I want? You say it is so I can get a credit, but if I don’t like what you are selling the credit is worthless.
Great app! 5/5
Love , love , love this app/site. All the designer items are real and you don’t have to worry you are buying a “fake”. The prices are amazing and affordable. The items are described and photographed well so you know what you are getting.
Outstanding so far 5/5
So far I have or been disappointed! I’ve already referred a ton of friends to this ap.
Fabulous Finds 5/5
The best shopping site!!
I can’t tell if this ap is distorting my life or enhancing it. I love buying used clothes. Makes me feel like less waste is better. I also now can afford the designer brands since they’ve already been worn. Downside is I like browsing this ap and the it s hard not to purchase something. Lucky I’ve been able to see some of my other clothes that I grew out of or tired of to real real and they sent me money. It’s a win win.
Search Count Needed!! 3/5
Please add back the search count! I need to know if I’m going to spend time scrolling through 50 items or 500 items. It gives shopper a sense of time investment in looking and how long searching your scroll will take.
After a while I quit cuz it’s sometimes endless. If I know about when it ends I may continue.
By far the worst shopping app on the App Store. Everything if overpriced and their customer service is atrocious. I highly advice you not to use this app.
Make it stop😩 5/5
Awful customer service 1/5
I have been consigning with them for years, and have purchased a number of items. I would recommend buying or selling with this site with extreme caution, or perhaps just avoiding it altogether. Many of the items I’ve purchased are in worse shape than they’re listed on the site (e.g. a “pristine” coat had a hole in the pocket and a large stain in the lining, a “very good” pair of jeans had a hole in the butt, etc) or aren’t the correct size (a shirt listed as a medium was actually an extra small according to the tag). Usually, these are things that the dry cleaner or a tailor can fix, but it’s still irritating and poor business practice.
Perhaps more frustrating is the wildly inconsistent experience I’ve had selling items. I understand that there’s a significant markdown on resale items, but roughly 1/3 of the time the person pricing the items seems way off. For example, I sent in two pairs of the same boots in different sizes in the same condition, one was priced at $325 and one at $90- this was the list price, before discounts and all that. Further, they’ve listed what was obviously a cape as a skirt, and once returned a coat to me as damaged, with a tear in it, when I am certain that it wasn’t torn when I mailed it to them (luckily, it was easily fixed).
The worst part, however, is their customer service! A few weeks ago, I discovered that I’m unable to complete purchases on the site - every time, the purchase is cancelled or fails to go through. I have contacted customer service about this issue multiple times, via phone and email and it still hasn’t been resolved. Every time, I get a customer service rep who says she can’t do anything and has to check with an account manager, who she then can’t get ahold of. After a ridiculous amount of time (20 minutes on hold, four business days and several follow up emails later), she tells me an account manager will fix the problem, and yet it persists. It’s the worst customer service experience I’ve ever had, especially given that this is a situation where I’m literally trying to give them my money!
Move the REFINE button back 5/5
I love this app, I’ve made a few purchases from them, and I’ve been happy thus far. My only gripe: please move the REFINE button back to the left hand side. The SAVE button (in my opinion) is the least useful button. SORT and REFINE should be on the left and right and sides, because they are the most used.
Used clothing! 1/5
It would of been nice if they told you that they are selling used items. They advertise on TV and you never get the message. They also forgot to mention it on the description. I actually only spotted the disclosure on the fine print of the welcome email.
Although I actually figured it out by seeing the pictures of some of the items.
Can’t save search.... 2/5
Why is it so hard to search for the same thing? Take watches, why can’t you save a search for the same kind of item?
No, you keep changing the headers with Gold watch sale or check out this designer watch collection. Why is just plain old searches so hard to accomplish?
Going to the home page and finding watches banner doesn’t help either, you get everything including clothes. It’s the worst designed site. I just give up looking.
Buy from here, but Don’t Sell here!! 2/5
Items I’ve purchased have almost all been really great. Shipping has been quick, most of the time, and I’ve only ever been truly disappointed with one item.
That said, I have consigned a number of items with them, all of which I sent at the same time. I was not given an option or an opinion, on what my items would be listed for; not to mention whether they would be used in a sale, and then 20% off on top for some things... really disappointing. I consigned a nearly new (I wore them 2 times) pair of YSL gladiator sandals, and my consignment check was for $80 for a pair of $650 shoes. A designer monogram tote, was sold in a specific brand sale, and my consignment check was just over $100 for an $800 bag.
So, if you’re looking for a good deal, it’s great, but if you’re planning to sell your items, you’re literally only going to get pennies on the dollar for what you spent. Sell it somewhere else!!!
Great Site 4/5
If you consign and like recycling high end clothes, this is a wonderful site.
Sells Fakes - Buyer Beware 1/5
DO NOT BUY anything from this website they sell fakes. I bought a wallet that turned out to be fake. Ask yourself this, “Why would you buy ultra premium merchandise online without seeing it in person as well as place your trust in a company that is far removed from you?” Do your due diligence and read all the negative reviews and BBB complaints. If after all that you still want, not need, to purchase merchandise from TRR then make sure you buy products with tags and document everything if you need to return.
Love this!!! 5/5
I have gotten amazing deals on consigned luxury brands at a fraction of the price. All designers are authenticated and the quality is superb. I’m amazed at the pieces I have purchased with the original tags still in tact. Great customer service. Would highly recommend.
discount new items immediately 2/5
I’ve been consigning for less than a year, at first I was okay with the pricing & discount structure. However, now they reduced the Consignor share to 40% and immediately allow buys to use 20% off discount code. One item list for $145, was immediate discounted 20% the second day it was actually available to purchase and I only end up with about $45. I feel cheated!
They also are very inconsistent with rating condition of items. While I appreciate the care they put into examining the clothing, some items are noted to have pilling while they are a tweed or wool fabric that always had a nubby texture. Perhaps taking a close-up picture of the fabric to post along with the larger scope ones to show buyers the actual condition of the items.
I’m not sure if I will continue to consign after the low proceeds I get.
Love the Real Real! 5/5
I heard about this store through a few commercials when they first opened but never got around to checking them out. It wasn’t until I was scammed over a LV wallet back in April that I decided to see what this store had to offer. I have since then found some neat and otherwise unobtainable items through their app, (whether they may be discontinued or out of season) and I am forever obsessed! I have my eye on a few “obsessions” items on the website as we speak but I just made my third purchase since downloading the app two months ago and I’m not only happy with my purchases but thrilled to see what neat and or rare item I can find next!
Great to shop, HORRIBLE to consign through 3/5
Love to shop... refuse to consign. They take too much in fees and their ‘incentive’ is that the more you consign the more you get to keep... handy for people who have enough expensive stuff lying around to sell.... not so much for the average person with one or two handbags to offload. Otherwise GREAT SALES and amazing products. Thank you bored rich people. I’ll take great care of your old stuff lol