It is ok. Only use if required. 2/5
I wouldn’t use this as my standard Authenticator app. But I have one vendor that requires this. It used to allow approval on Apple Watch but that broke last month with the new iOS and watchOS updates. Now have to use the phone app, and it really isn’t intuitive at all like other Authenticator apps.
Utterly useless and troublesome 1/5
Because this app has not been properly updated, I am now locked of my own accounts.
Do not use unless they attend to this deficient app.
This is the worst app 1/5
Shows you need a QR code however no QR code is available anywhere. The FAQ’s is a joke and support is crap. Very unhappy customer and would never recommend this app.
Bad. Needs work 1/5
With similar other software, app automatically opens when signaled. This garbage doesn’t. Takes too much time to attempt to use.
This is getting frustrating. 1/5
I used to just be able to click ok let me in (ok not in so many words but you get the point) now all of a sudden today that option isn’t popping up. It’s only giving me the numbers to put in on my computer and it’s not accepting it for some reason or keeps timing out. I haven’t been able to use the program thanks to the connection between it and the app for almost an hour!!!
Unnecessary intrusion 1/5
When I first got this app it worked all right but required login every half hour or so. Now after getting a new phone, I cannot get it to work on the new phone even though both the website and the phone say it is paired. Ultra tax will not accept the code generated, which means I can’t use it.
By professor me
Since the latest update, I’ve had hard time approving my sign in to Ultra Tax!
CPA Owner 1/5
I strongly dislike having to dig out my cell phone in order to access the software. Even worse when authentication doesn’t work after the cell phone receives a software update. Adds time and frustration to projects unnecessarily.
Complete garbage 1/5
It’s not enough that I memorize every detail of my life history to answer sign in questions... the 17 steps weren’t enough... Thomson Reuters has finally found a way to kill my work day. An app that won’t talk to my account in a dependable way. Great work.
Unable to set it up 1/5
I’ve been trying to set this up for a couple of days. Both my phone and iPad want to scan a QR code however there is not QR code to scan—ughh! And no access to help!!
Let’s get rid of the picture double check 1/5
By Everything is taken.....
The app is great BUT what is the point in having us pick out pictures like “select every picture with a bicycle” to open the software to prove we are not a machine when we have already authorized everything on our phone. I responded on my cell phone and I entered my password, I’m clearly NOT a machine. ENOUGH IS ENOUGH!!!!!!!
What happened?? 1/5
Why isn’t my Touch ID working today? I’ve gone into settings and there is nothing to change?
Difficult to use 2/5
Very frustrating. If my timing is not perfect I get locked out and have to start over.
Get rid of MFA! 1/5
As if using clunky, slow, overpriced software wasn’t enough, Thomson Reuters slaps us in the face with constantly expiring passwords and Multi-Factor Authentication to relentlessly waste our time and obstruct productivity. Please Thomson, get a clue!
So annoying 1/5
By Eric the best reviewer
Never could figure it out, I have to email my rep to get the information I need sent to me via PDF
WHAT A LOSER 1/5
This app works without having to request a code approximately once in every 57 attempts! It’s a loser. TR needs to be shaken up a bit. I give their program an A+++++++++ for computation and presentation; however it is NOT user friendly. Input screens are DULL, input boxes don’t have numbers to match with forms, wording on input screens often does not match IRS forms, it is often difficult to trace from input to form destination, obtaining an extension is NOT ONLY RIDICULOUS IT IS JUST PLAIN STUPID, in less than 15 minutes most of us could give them easy enhancements that would greatly increase appeal & marketing.
I will say this: the support is superior to any other I have dealt with. Polite, trained, and extremely helpful. They are top of the line. Would be nice in other parts of the were on the same high plateau as support.
By Golfing Granpa
Lousy app. No way to reset or get a qr code if you have previously paired your smartphone but had to reset the phone due to the phone crashing Good security is important in accounting but this is unacceptable
Doesn’t work 1/5
Cannot delete app. Continuous looping from web login to phone app approval. So now I’m unable to retrieve my pay stubs at all. Epic failure
App works but... 2/5
The app works, but my fear was what if something happens where I can’t use the app. Well that happened. I had to reset my phone due to an issue. That disconnected me from the app evidently. When I reinstalled the app it was as if I had never been there. I had no way of getting into my program and the admin in our office was not available. I was stuck without being able to get into the program. I’m fine with multilayer security, but there has to be a way to reset it just like there is with any other multilayer security. I shouldn’t have to rely on another person to reset my own log in. There are a number of secure ways to do this. Other companies do it.
Awful, Time to get a New Tax And Accounting Software! 1/5
Does not work with new phones and disconnects on old.
Makes life difficult 1/5
To begin with the app is killing my iPhone’s battery each day. Additionally, the firm policy is no cell phones at employee desks. So this app doesn’t work within our policies.
Worst idea ever... 1/5
It was bad enough that they initiated login security that was based on their end so that no one could use the software when their servers are down. Now this. If I forget my phone I need to go home just to log into the software...absolutely horrid.
Unfair use of personal cell phones 1/5
They should have at least gave people the option of using email to authenticate. Don’t think it’s fair to ask employees to use their personal phones for work. I do not know of any firm that pays for cell phones for their employees only happens on the partner level.
Why a bad review 1/5
Have used this app for about a year and worked fine then blocked connection with my login and has locked me out for over 4 months now! Tried over and over to get tech support and still no response!!
Works just fine 5/5
By itunes frustrated
Not sure why negative reviews. First experience with it has been flawless. Took less than a minute to setup. Authentication has was worked just fine. Not sure what people complaining about not requiring pin. It dutifully required me to very with my fingerprint. Using latest iOS 11.4.
Security running amok....this is not needed and it only creates problems and unnecessary waste of time and money
This is so annoying and unnecessary to constantly have to do. I’m working, I can’t be turning to my phone every time I have to do something with the already slow and annoying Thomson Reuters software. I’m sure there’s better ways to manage privacy than to inconvenience all of your users. Also, it often fails to send the authentication correctly and I’m stuck sitting on my phone opening and closing the app and generating multiple codes until it actually verifies, wasting a lot of time while I’m working.
Bad. Very bad Authenticator app 1/5
Bad bad. Very confusing and hard to use
Worst Software Company Ever! 1/5
I downloaded this app so I could help our clients understand the portal. When I downloaded this it ended up completely screwing up my computer and I am now unable to login or use any of my programs because of this Multi Factor Authenticator. When I tried to call today to get assistance they’re closed! Completely unprofessional for a company of their caliber. Will never recommend to other companies or clients.
Yucky app 2/5
It only works seamlessly less than 50% of the time. Come on guys. You have the resources, fix it.
Easy to use 5/5
With Touch ID all you have to do is touch your phone to log in! For s those who have had issues make sure your phone has service
Not a solution. 1/5
This is not functional. It’s a pain in the butt having to authenticate everything every two minutes. Not practical. Solves one problem and creates another. I can’t disable it. It just auto enables on every log in.
Too Slow 1/5
Often don’t get authorization before it times out on my computers
Typical TR product. Force it down your throat and then tell you how much it does for you.
Negative reviews 1/5
The reason for the negative reviews is that TR did a real terrible design of this app. It is so much humbug with no thought to how the end user needs to use TR software. Absolutely terrible.!!!
By NC RobBob
PITA. Big time waster.
This is a little frustrating to use 3/5
But I do understand security concerns for the client.
No longer working on AppleWatch 1/5
Why??? This is a nice feature - plz bring it back!!!
By Mny Man
This is not a requirement from the IRS until the year 2020. The negative reviews I’m presuming are more from having to use it then how the app works itself. The fact that I have to have my cell phone with me every time I try to prepare or transmit a tax return is ridiculous.
There are other ways to establish MFA which are much easier and just as secure. Can’t wait for the cluster when “upgrades” and “updates” are installed.
Works great! One feature request. 5/5
This app is so easy. I’ve been using it almost a year without much issue. You can set it to require a touchID to allow access which increases security, so bravo. I did change phones and that was a pain, but it was a pain for other MFA authentication through Google and Apple as well, so lesson learned. Temporarily turn off all multi-factor authentication beforehand.
One thing I would find helpful in the app would be the ability to logout/revoke authentication should I happen to walk away and forget to logout of something. Please consider adding this ability to the Authenticator app. Thank you!
Why fix something that isn't broken. Unable to use software and had to disable Authenticator. Rating should be zero stars
By user of ultratax
This is app is not wanted and should be discarded. It is very poorly designed and should be avoided whenever possible.
By Dave, North Texas
Doesn’t work and locked me out of Ultra Tax.
Poor instructionS on cell phone!!! 1/5
As above. Just figured out —be sure to say ‘NO’ to Touch ID in settings. !!!
Works until it doesn’t 1/5
Switch phones and you’re screwed. Back end product doesn’t allow for a reset. Upon a change of phone I cannot access accounts no matter what I or my vendor does.
Still waiting... 5/5
After reading some previous reviews I’ve been waiting for the ‘shoe to drop’.
I’ve had nothing but positive results with the authenticator app & MFA process.
Even for someone as technically challenged as myself this was simple.
I have transitioned from my iphone 6 to the X. I was nervous for this process but was able to disable my old device and pair my new one ,no issues.
So Super Easy 5/5
Seamless setup and easy to use. Great new security feature for the software!
Codes won’t work to log in!