Absolute nightmare!!! 1/5
By Britt Nicole Freak
I constantly have to restart the app to get the code to come through. What a nightmare to have this app as part of the authentification process! And heaven forbid u get a new phone, or forget it at home...u won’t be getting into your net staff login until you’ve waited a lifetime on hold with tech support.
Generating code 1/5
It never never works to add the code as a number. Very frustrating app, but it’s mandatory.
Going around in circles. Ridiculous!!!
Very decent 3/5
Used over a year for UT etc and now GST.l would give 4 stars if Apple Watch integration worked again. 5 stars if had face recognition.
App doesn’t generate code 1/5
I am on my accountant’s website and have entered my password. I have downloaded the app and the app does not allow me approve my login (which is what the website states it will do). Annoyed. Now I can’t do my taxes this weekend.
This app is absolutely the worst and most useless thing ever. Got a new phone and now stuck going back and forth between my laptop and phone not being able to login and get my info... Wish my job didn’t use this app or provider
Beyond Horrible !!! 1/5
This is the WORST app I have ever encountered !!! Who uses this any ways ???
Loses previous accounts with updates 1/5
This app overwrites previous versions with updates and erases previous setups. This requires reauthorization; poor implementation!
Unbelievably poor 1/5
By Emme Olivia
I can never get this application to work properly. Wasted hours spent trying to login.
Help! I’m stuck! 2/5
By Straight A Student RN
I have an iPhone and my former employer uses this app to retrieve tax information. I’m stuck on the page that says Scan the QR code. I can’t with only a phone. And I can’t get the app to open any further. What a waste of time!
Must be quick 4/5
This app is necessary in order to login to information provided by my employer. If I login to a desktop, I must have my phone on me in order to access this Authenticator app as it’s “two part” verification before logging me in. If I’m logging in on my phone, I have to quickly swap apps around to login, then authenticate, then verify my authentication back on the login. If you’re not used to an Authenticator, this will definitely take some getting used to.
Horrible tech support 1/5
If I could give this app negative stars I would. I got a new phone and now I can’t get any information from my account including the items I need for my taxes.. I keep reading the responses to others experiencing this same problem and they none of them are helpful. Sounds like I’m going to have to contact my accountant and hopefully they can reset my account some way so I can get into my account. Run away from this app and don’t look back!
This will not work 1/5
This app won’t work on my iPhone 10. I downloaded it from the App Store & it asked for a QR code. But I don’t have a code... I went on YouTube for instructions & the tutorial is not what happens when I loaded this app. There must be a glitch somewhere. Meanwhile I’m not able to see my tax documents because I can’t get this to work
Useless on new phone 2/5
I upgraded my iphone. Now the Thompson Reuters app requires me to scan a QR cod from my login screen to connect to my account. NBD, except that there is no QR code available. Thus, I am locked out of my account.
I am a proponent of 2 factor authentication, but the lack of QR code availability makes this app+website worse than useless.
Waist of my time. Frustrated!!! Locked out of my accounts and is REALLY annoying!
No support 1/5
I had to have this app for my other job, had it on my phone.. now it’s tax time and my app won’t let me log into my account .. because it needs me to approve my request from this app which wasn’t smart enough to transfer phones, or remember my phone number which I have had for 8 years or the computer I’ve had for 4 years.. now I’m stuck waiting 1-3 days for supper to help me get logged into my account. Stupid
App did not migrate to new phone. 1/5
As indicated in another review, my account information did not migrate to my new phone. App works perfectly on my old phone which I still have. Developer suggested using an emergency code but gave no hints as to how to generate one. Not obvious as to where to find this capability within the app.
Doesn’t work after changing phones 1/5
Worked until I changed phones.
Your access is blocked when you change phones 1/5
Apparently they knew about the problem in October when somebody else wrote a review about it. Now its Jan and I’m having the same problem. So do I get to tell the IRS that I cant do my taxes because this app wont let me access my tax organizer? Fix your broke app!
Does not work on my new phone 1/5
Does anyone knows how to get this app to work on a new phone?
Thomson Reuters Authenticator 1/5
By good luck with it
This Authenticator doesn’t work at all, and doesn’t transfer the code or whatever is needed to a replacement phone. So when you replace an old phone for whatever reason and you have enabled 2 factor identification you can forget about ever using your login to your account again. Yes the first review states the same thing in different words. There is no mention of saving a backup code or whatever they want you to do in the help instructions or when you first enable 2 factor ID. Good luck with this horrible app. Hope you never replace your phone.
Cannot rate zero 1/5
But when you get a new device, all sorts of shenanigans to deal with.
It is ok. Only use if required. 2/5
I wouldn’t use this as my standard Authenticator app. But I have one vendor that requires this. It used to allow approval on Apple Watch but that broke last month with the new iOS and watchOS updates. Now have to use the phone app, and it really isn’t intuitive at all like other Authenticator apps.
Developer response doesn’t work. I get notifications on the watch but the “Accept” button no longer shows up as it did with the version on iOS 11 and watchOS 4. I do not have pin set up for the app in settings/gear icon.
New phone pairing 1/5
I need to use the authenticator to get into a website. I found out that my new phone would not pair with it. I just spent a bunch of time trying to use the faqs both on the app, as well as those posted here in the feedback. What a colossal waste of my time. I had to contact the administrator of the website to delete my old phone so I could set it up with my new one. She told me that she’s had to do this for hundreds of their firm’s clients. What a waste of her time as well. TR, you should address this.
Don’t upgrade your phone 1/5
Exact same issue reported in October. I upgraded my phone. Now the PC app is saying approve the authentication request in the app and the app is saying scan the QR code. The two are no longer paired. The developer’s comments on October post provided no solution.
No good with new phone 1/5
By Mark B1027
The response to the October 16 post isn't detailed enough to follow and tells me to unpair The old device, which I don't have since I traded it for a new device. No easy work around and no easy way to generate a temporary pass code.
What in the world 1/5
I have a new phone and I am unable to log into my account. No code is showing except an option to scan a code.
Now way to pair my new iPhone. Can’t log in and am stuck. Useless help and support!
I’m stuck too! 1/5
By Frustrated beyond !!!
Had to reinstall my phone operating system and can not get the app to pair !! Stuck !!!!
The app automatically updates and auth fails 1/5
I am asked to scan a QR code again on the same device! I no longer have a QR code.
New iPhone 1/5
By first dcs
Just spent an hour trying to figure out how to get Authenticator on new phone and delete old- traded in and the time has gotten me nowhere as well as customer support. Read reviews that it has been fixed per TR but not the case
Cannot login to TR online 1/5
This app works for VO but not for the TR website. No way to fix it. Zero stars. Poor app.
Still a problem recognizing a new iPhone 1/5
Same problem as one other user...got a new iPhone and now I can’t get the app to work. Per recent Developer response, telling me what I should have done after the fact doesn’t solve the problem! I also checked the search feature for any ‘how to’ instructions on the Thomson Reuters website but it wasn’t helpful. Now what? This is a serious issue with the app.
Terrible app. Worst app I have been forced to use
I spend more time authenticating my ability to access the software than I do using the software this app is designed to protect.
The app was working until I changed phones. It tells me to pair my device by receiving a code but I never get a code to enter. This is an awful app.
Horrible App 1/5
Changed password and now app asks for QR code to scan but no thing ever appears. Nothing in email or on the app appears.
Works until change of phone 1/5
As previous user says, there is no warning that upgrading your phone makes authenticator lock up. I cannot get into look at tax doc’s I need. What a mess! I horribly regret using this app. DO NOT USE IT till they’ve fixed this issue.
Worked until I changed phones 1/5
So, this app worked absolutely beautifully until I got a new phone. Apparently the pairing with the app doesn't migrate to the new phone and I didn't know that you had to unpair the app before you wipe the device. Haven't needed to use it in a few months and today I found out about the issue and there is not really a work around to get this paired to the new device. So until the vendor using this figures out how to delete it... I'm stuck.
Utterly useless and troublesome 1/5
Because this app has not been properly updated, I am now locked of my own accounts.
Do not use unless they attend to this deficient app.
This is the worst app 1/5
Shows you need a QR code however no QR code is available anywhere. The FAQ’s is a joke and support is crap. Very unhappy customer and would never recommend this app.
Bad. Needs work 1/5
With similar other software, app automatically opens when signaled. This garbage doesn’t. Takes too much time to attempt to use.
This is getting frustrating. 1/5
I used to just be able to click ok let me in (ok not in so many words but you get the point) now all of a sudden today that option isn’t popping up. It’s only giving me the numbers to put in on my computer and it’s not accepting it for some reason or keeps timing out. I haven’t been able to use the program thanks to the connection between it and the app for almost an hour!!!
Unnecessary intrusion 1/5
When I first got this app it worked all right but required login every half hour or so. Now after getting a new phone, I cannot get it to work on the new phone even though both the website and the phone say it is paired. Ultra tax will not accept the code generated, which means I can’t use it.
By professor me
Since the latest update, I’ve had hard time approving my sign in to Ultra Tax!
CPA Owner 1/5
I strongly dislike having to dig out my cell phone in order to access the software. Even worse when authentication doesn’t work after the cell phone receives a software update. Adds time and frustration to projects unnecessarily.
Complete garbage 1/5
It’s not enough that I memorize every detail of my life history to answer sign in questions... the 17 steps weren’t enough... Thomson Reuters has finally found a way to kill my work day. An app that won’t talk to my account in a dependable way. Great work.
Unable to set it up 1/5
I’ve been trying to set this up for a couple of days. Both my phone and iPad want to scan a QR code however there is not QR code to scan—ughh! And no access to help!!
Let’s get rid of the picture double check 1/5
By Everything is taken.....
The app is great BUT what is the point in having us pick out pictures like “select every picture with a bicycle” to open the software to prove we are not a machine when we have already authorized everything on our phone. I responded on my cell phone and I entered my password, I’m clearly NOT a machine. ENOUGH IS ENOUGH!!!!!!!