Reason why im giving it one star 1/5
By Carlosti98
To login to ultra tax i need this app and thats just annoying going to my phone every time I want to go to ultra tax
Hysterically Bad 1/5
By Aore Jim
They want you to scan a qr code to authenticate you identity but to get it you must sign in to an app that requires this app to sign in.
These guys have not even thought one step ahead. As a result I can’t see my tax returns.
Bad app 1/5
By badgirl3241
Horrible old school app, can’t access anything
Terrible app 1/5
By app closes unexpectedly
A total waste of time unfortunately
It’s not sending me a code. 1/5
By Dizzydei_305
The app is not working and I can’t get my pay stubs.
Cannot use this app 1/5
By Bad Idea to Upgrade
I am on a website for work which is asking me for a Thomson Reuters Authenticator app code. I pressed send code and the app is asking me for a QR code which never shows up anywhere. I simply cannot use this app at all. Very frustrating and useless.
Impossible to login 1/5
By xxxIgnitoxxx
It is impossible to login from your mobile device. Can’t login = useless
Need QR code to pair device 1/5
By Difficult to start using
Says need to scan QR code but no instructions where you get QR code to scan. Disappointing
Worst app for worst design CS ever made 1/5
By shadowdude1000
This forced 2FA app might be the reason my company stops using CS products. It’s horribly designed along with the whole login/password system they forced in 2016. If I’m paying this much money for the program, let my firm decide and protect the computers ourselves on our own terms. This forced “protection” makes the program act horribly and causes headaches. I would pay more to NOT have 2FA and forced passwords and user accounts.
Notifications ceased mid-tax season 2/5
By Lrh630
Obviously, Thomson Reuters CS users have no choice but to use this app for two-step authorization, but when the app notifications stopped working mid-tax season, that was just annoying. No time during busy season to wait on hold for technical support and no quick solution to the issue could be found.
Got a new phone, app doesn’t work 1/5
By anjou1
Seems pretty useless. No clear instructions on what to do if you have a new device you have to pair.
Don’t get the point 1/5
By Xiru1234567
Why we need to install this?
Too complicated 1/5
By ent😇🙂🤣
Tried too many times then gave up even choosing a nickname is a joke
Still working poorly 1/5
By ihatetr
This app is still working very slowly. Not acceptable. Before you respond, yes I’ve updated the app and my iOS that’s not the problem.
Don’t change your phone; You’re done! 1/5
By FundYourFuture
The phone no longer syncs with my laptop. Huge disconnect and NO HELP. The laptop states to check my device (output) and my device only has a barcode scanning tool (input).
You can’t get any more confused than this (cr)app.
My docs are so secure I CANT REACH THEM!!!
Horrible user experience 1/5
By Tacoosh
My cpa started using this for our tax documents.
Can’t sign in online without documenting via the app on my phone.
Can’t log in to the app without a QR code.
Can’t reset anything - so my cpa has to set my password and security codes which defeats the point.
Horribly designed system.
I hate this fricking app 1/5
By Tanney2
TR is getting ridiculous with security.
Rotten 1/5
By 14yearleader
Changed iPhone. Now cannot get access to data I need ASAP because new phone somehow is not signed in to this App and can’t figure out how to get a code. Where’s the home page ! Angry and made because this is going to cost me $3000 because I can’t access the data I need now. Thanks for nothing.
Inconsistent. Terrible. 1/5
By Cherry Hillbilly
We are stuck with this awful app as a requirement. It is inconsistent and plain awful. I’ve been with Thomson Reuters over 30 years and only in this year am I questioning their quality, after a tax season of headaches. Is there a zero star option?? Too bad.
App doesn’t work. 1/5
By Jschind
Subject line says it all. Should not be required.
Horrible 1/5
By Fjf3MSW
I’m so frustrated I need this 1 time a year for taxes. It looks like after reading the site and other complaints that due to a new phone I’m not authenticating. My tax preparers are waiting for my signature and I can’t access without them generating a code. The app is utterly useless since there is no profile access to change phones or reset access. Thompson Reuters has some great software in academia like Endnotes but this is horrible. With so many 1 star ratings it seems the developers should take note and make needed changes.
This is a horrible app 1/5
By LLR Dana
If you get a new phone and want to pair it with your computer, good luck. It’s never working! :( I have to request a new code every time to get in 1 time to see anything. Please make this app easier to use!!!
Here today, gone tomorrow 1/5
By Jakyllinok
Worked for awhile, then just as if had never worked asking to start pairing all over again- asking to “scan QR code on the screen ... somewhere. Instructions are vague and unspecific.
Support link does not link to any support info or portal 1/5
By JillianH
When you click on app support, it takes you to an information page on the website. The support link on the website has no link for the Authenticator app. It took multiple calls to try to get to a customer support line with someone who knows about the app. As it is, they’re geared toward helping their customers, not app users.
Notifications not working 2/5
By 2018 cpa
As of a few days ago the notifications stopped working so I have to find the app on my phone, open it and check the box all within the limited time. I used to get a notification on my iwatch and I could verify from it. This function stopped working also. An update is desperately needed as this wastes so much time.
Won’t let you screenshot QRCode 1/5
By DavePolaschek
You must use the camera. Which works poorly if you only have one device.
Too Slow 1/5
By Notagainnomorw
Often don’t get authorization before it times out on my computers
iOS 12.2 no notifications 1/5
By Jb2u19
Not receiving any notifications unless I am in the app.
Notifications not working 1/5
By Elphaba88
Notifications are not working on my iPhone as of yesterday. Please advise on what to do. I’ve tried contacting the company itself and still have received no answer. Please help
Not good 1/5
By Douglas Chop
This app doesn’t send notifications anymore for all of us in the office so every time we log in we have to open the app and resend the request very frustrating. No settings were changed on app and phones
Sorry I must use this app 1/5
By Nothalfbaked
The app is slow and temperamental. Sometimes you must request approval several times before you get anything on your phone. Now, lately it seems the approval doesn’t pop up automatically and I have to go into the app to look for the approval. If it wasn’t required by my employer I’d delete this huge waste of time.
Notifications stopped? 1/5
By scottred11
The automatic pop-up notifications are no longer working on my iPhone.
Joy killer 1/5
By vman523
If I could make this Authenticator vanish from my life, I would.
Crap app 1/5
By bills7
Absolute rubbishy when you switch the device. Google’s Authenticator worked just fine where this one didn’t
3/30/19 1/5
By cgyale
This app is terrible. Been attempting to get into my account for 15 minutes. No luck. No decent instructions.
Not User Friendly 1/5
By RKJAMAC
Trying to log in to my payroll account. Have to use Thompson Reuters Authentication (TRA)app. I open the app and it asks me to scan the QR code on the screen. What QR code? My payroll company won’t let me log in until I enter the code from TRA and TRA won’t send me a code until I scan a QR. I went to TRA web page but cannot log in, it looks like you need to be a payroll administrator. So basically I cannot log in to my payroll account because TRA will not send me a code. GREAT SYSTEM - NOT.
Will be checking with payroll/HR to see how I can log on without TRA. Of course it is Friday evening so I won’t be able to look at my account until Monday - so inconvenient! Nice to know my account is so secure even I cannot access it. What’s the point in that?
☹️👎🤬
Bad app 1/5
By Alancounts1989
Got a new phone won’t let me scan qr code or nothing wont pair my new phone and I can’t view my paystubs
Could be a lot better 2/5
By tax time wasted
It was adequate, if a bit slow. For phones with facial recognition or finger print id, why require a click on an OK button? Three days ago it quit opening automatically. Now I have to open the app myself. Needs an update for the iPhone version?
Stopped working 1/5
By cpa trying to work
For some unknown reason this app stopped working and there seems to be no solution for getting it running again.
Awful awful awful 1/5
By rickterp
Get a new phone and this app is completely and utterly useless. You end up staring at SCAN QR CODE as the sole option while the site you’re trying to connect to DOESN’T PROVIDE A QR CODE. The people who created this app are idiots!!!!
No transfer 1/5
By HugoGadget
I upgraded my iPhone and this horrible app did not transfer the info with the backup, now I am locked out, very bad bad design.
Terrible App 1/5
By Kyhilbili
I use Authenticator a with many clients and this one is the worst. New phone and no way to regenerate a QR code to pair. Can not access the site to generate a new code with out the 2 factor. Crazy hideous app. Wasted hours and still cannot access income tax NETCLIENT to upload.
Worst app ever 1/5
By Charlie from LB CA
Not intuitive can’t get what I’m trying to log into.
Changing emails 3/5
By handigirl
I have two different companies that do my family’s taxes that both use the Thompson Reuter’s Authenticator app and each is linked to a different email address. How can switch between emails?
Thanks
Virginia
So annoyed and frustrated!!!! 1/5
By Guidegirl
Trying to do my taxes but cannot log in using this stupid Authenticator. I’ve spent way too much time on it and am so mad. I understand from reading other reviews that the issue is I have a new phone. But is there any solution on the site or in the app. No. Have to do my taxes on a pdf now. So angry.
Awful awful way 1/5
By dconrad17140
Absolutely awful
My checks stubs 2/5
By pnotchey
I can’t check my checks stubs because of this stupid app I want it off my employer acting dum and did nothing to call these people and get this mess off I need to look at my checks stubs and this dum app not pairing to my phone I’m piss how only the employer can call and it’s my checks stubs want this dum stuff off
No help 2/5
By C. Sample
I’ve recently switched phones and now I cannot access any of my payroll information.
Terrible 1/5
By DJ-still kicking
I hate the fact that an update unpaired my device. And now I can’t login at all. As soon as I get my account back I am deleting this app and I will NEVER use it again.
