Pic quality 4/5
This is an amazing concept. Some of the pictures are not bright enough to see detail.
Extremely user friendly 1/5
After being a solid seller/buyer for over 2 years, I’m done with this shady company. My latest bag I sent them had an expensive pocketbook and several pairs if barely worn leather name brand shoes. Non of those items made it onto my sell list. Really????
I think they resell items on eBay or some other site. Done with this thieving group. Beware before sending anything of real value.
And their customer service is awful!
Love it!! 5/5
Love everything about thredUP and the app!
Love the mission! 5/5
I love that you guys are all about sustainability and saving the Earth! Plus, the prices and brands can’t be beat. Thanks!
So far I am really loving all the clothes I have received. I was worried at first and seriously so disappointed I didn’t know about buying clothes from here earlier
Don’t sell to them! 1/5
By not so happy!!!!!!
They nickle and dime you! They list a piece for 11.99 and only give you .60! Seriously!
I love this app so much. I have purchased several items for amazing prices like a $4.99 pair of jeans that fit me perfect and are in great quality. The packaging is fantastic !! Love everything so much !
Why no men’s clothing? 1/5
Given this company was started by a man trying to get rid of his old clothes, it’s disappointing that no men’s clothes are sold through the app.
Prices and items are great BUT 3/5
I have been with Thredup since 2017. I purchased several items and then ordered a cleanout bag. I was very pleased to have sold my items for a total of $22+. Last year I sent in another cleanout bag with approximately the same type and quality items. My sales proceeds were $10+.
Okay. That was still better than what I would get just donating them.
So this spring I sent in another cleanout bag with similar to better quality items along with a pair of brand new Toms espadrilles (value $100). You can imagine my shock when I received sales proceeds of $2.68 AND my new Toms espadrilles were never listed or shown on my account.
My daughter had the same type of experience with the declining payouts of same quality items.
I’m not recommending selling your items on Thredup. Just purchase whatever you find you like.
Feeling a bit ripped off
Very disappointing. 1/5
Honestly, don’t waste your time or effort with this company. I used it 4c so far, and they really hook you with the first clean out bag. I sent in about 10-15 items of regular department store items, and got a whopping $90. The second, third and fourth time I sent bags in, I didn’t make $90 collectively. When reaching out to customer service to inquire about the poor pay outs, they gave me a rant about how they have to make money and the is a price estimator on their website. That’s great, but not “the most convenient” as they told me their company was. Save your time and effort, use Poshmark. I’ve had great success with that company and they are just as easy, and actually allow you to make something on their purchases.
Shipping is so freaking slow!!! 3/5
By gladys LMM
Not only did it take a long time to process my order it’s now telling me it’s been shipped mug that I won’t get my things for another two weeks? I don’t understand why does it take so long to get your orders? Besides that the app seems really easy to navigate so I guess that’s a plus
Great option for high priced items! 5/5
By Rich maker
Loving the shopping experience and convenience.
Disproportioned prices 1/5
By Lindsey LaRae Hummel
Tried it to see how they would price things. Get barely any percent of each item and then have to pay full price and then some to buy other things from sellers. So the 40 dollars I made selling 6 things and I could buy one t shirts dress. 🙄
Now I know NOT to use to sell again.
DO NOT sell Your Clothes Here!! It’s a rip-off!! 1/5
Thred Up is a complete rip-off when selling clothes to them! I literally got $12.00 for over 24 items I sent in which were very nice and a lot had tags on them still. WHBM, Athleta, Michael Kors, Ann Taylor pieces that were sold at much higher prices and the payout to me was ridiculously low. How do they pay me 30 cents on a brand new Ann Taylor blazer that cost me over $100? And they sold it for $45!!! We are just donating our clothes to this company for their profit. From now on I’m donating my clothes to charity and at least will get a tax receipt!!
Horrible experience 1/5
ThredUP, THUMBS DOWN. I requested unacceptable items returned back to me and they refused. They claimed I didn’t request the return of items and I know I did. These are leather handbags and shoes. Please don’t do thredUP, they will rip you off. #Threddown/thredthieves.
It is unreal how slow the shipping and returns are with this company. I sent a return back on August 1st and I still don’t have my refund credit posted as of August 15th. I have also been waiting for several weeks for a clean out kit. I am also still waiting for my questions on these waits to be answered by customer service. The shopping and deals are great if you are extremely patient and willing to endure endless waits.
Great site, great ethics 5/5
We need so see more companies pushing sustainable practices like thredup. On top of their great and environmentally friendly practices, the site and the app are easy to navigate and the selection is fantastic. All of the items I have ordered have been exactly as described, and the three pieces that I have returned have been processed quickly and easily. I received credit in return for those returns and it was applied to my account automatically and easy to use on my next purchase. Can’t wait to continue to buy from thredup- saving money and the environment one order at a time.
An Amazing Site 5/5
By Darlene the Green Bean
A friend recommended this site and I have made a few orders and sent in a bag of clothes. I love anything that can help us all be a little greener and the app’s second hand clothing is a great way to achieve a cleaner earth. I have found great items I love on this site. The payout for the items seems fair since donating the clothes would result in making no cash. I think this a great app that combines the convenience of online shopping and thrift stores all in one. I give this app two 👍👍.
Non existent customer service 1/5
By Belle gazelle
Ordered a selling kit which never arrived. Then emailed about it and received no reply for several days. The chat with customer service feature in the app has not led to a human response either. Very frustrating initial experience thus far. I certainly would not buy anything from Thred-Up given the slow/nonexistent customer support response time.
Can’t add to a bundle order that I started on the web site. Otherwise, seems okay.
Great app and one of my favorite places to shop. The clothes are amazing
Great website/app 5/5
I love love love thredUP! No monthly subscription needed!! I love that I can pick the condition of clothing, handbags, etc. They have so many brands and are always posting new items for sale. It agrees that they let you have the item(s) in your cart for 24 hours as well as do bundle shopping, which gives you 1 week to work your way up to free shipping. Never have seen a website/app that does that which is an awesome feature. They offer once or even monthly goody boxes that a stylist creatures based off your previous orders as well as the questionnaire you fill out which is awesome! Only 1 thing I wished they had is a little bit men clothing(shoes and shirts would be awesome).
Horrible customer service 1/5
By Meghan Hochstuhl
I’m sorry I have ever dealt with them. Huge waste of time sending clothes to them. Their payout is ridiculous and I still have not received what is owed to me. I have left messages and never received a call or email back. Don’t waste your time
I think the percentage you get as the consigned is terrible.
Don’t sell your stuff on this site 2/5
I was SO excited about this app! Purchasing is fine, but selling ... no. They give you a few pennies on each item. Seriously! They have sold a few of my name brand shirts & I have $0.89! It’s a total rip off. Better off having a yard sale. The photos they post are so awful as well. Again, purchasing is ok but I don’t recommend selling. ❤️
Doesn’t work 1/5
I tried to singed up to the app and doesn’t work , it says error 403 .
Not a fan anymore 1/5
I used to love thredup! They had great stuff with great pricing. Lately it seems that they have a lot of garbage/out of date clothing for much higher prices. An old navy tank for 10 bucks, I can go to old navy band buy a BRAND NEW ONE for 10 bucks! Super disappointed! Please remember thredup you’re still mostly used clothing.
DO NOT SELL YOUR CLOTHES HERE 1/5
I sent in over 15 items and my total payout would have been almost $8 that’s right..... and then you have to PAY to get them back. Also they don’t ask you if you’d like to list them they automatically do so it’s harder to get your items back. Terrible site. SCAM.
I love thred up! 5/5
I have been a customer for 2 years now. Love the easy returns. Goody boxes are so much fun. Love shopping second hand.
NEVER sell on this app!!! 1/5
I wish I could leave negative stars! They literally give you pennies on the item(s) you/they “consign” if you get 10% of each item you are lucky! But that is their store credit and then if you don’t want store credit and want your money you have to use another transfer app that charges you a fee. If they don’t accept your clothes you have to pay to get them back, they can keep them for free if you don’t want to pay their fee or “donate” them. When something doesn’t sell, you have to pay to get each item back or it then becomes their property. I sent in hundreds of dollars worth of name brand clothing and got less then $70, I feel robbed! I not only would NEVER recommend using them, knowing this is how they treat their sellers, no one should ever buy from them either. This isn’t how any other consignment place works! Most other consignments, the split is 65/35, with the company making 35% not close to 100%! This site needs to be exposed for the fraud that it is! Sham on you!!!!
Don’t always trust the sizes. I bought a “women’s” skirt and had i known the brand was girls, i wouldn’t have bought it. A lot of the dresses and skirts don’t tell the lengths. They need to do better on sizing. Take a little more time with each item. We should be able to comment if we have a question on an item.
Absolutely love this app/company! The prices are great and shipping is fast! The information about the clothes has never been wrong like when they say it’s like new it really is like new! 10/10.
Great app, great clothes 4/5
The o lot cha he so would like to see are the ability to search by color, brand, style, etc.
Only for women 2/5
Can’t even sort items tagged for men
Don’t waste your time 1/5
I would never do this again. First off, I requested the expedited bag, which is $16 (they either take it out of your your earnings, or you have to pay it afterwards if you don’t end up making anything). So after choosing expedited service, my bag took SIXTEEN DAYS to get to me. In what world is 2 weeks+ considered expedited shipping?! Because of that, I emailed them to request that the shipping charge be removed from my account as I didn’t think it was fair to charge someone that much for shipping that was clearly not expedited. That was a week ago and I still haven’t heard anything back from their customer service. Not sure what is going on over at that company, but it’s not at all user or customer friendly. They’re taking advantage of people who simply want to find an easy and reasonable solution to getting rid of clothes. I’d think twice before you use their service.
Don’t sell here!! 2/5
Easy system to use but it’s kinda annoying how they charge 50 dollars for a item and sellers only get 11, very frustrating
Love the Service - 1 Complaint 3/5
I try to order sustainable materials only (cotton, hemp, linen, etc) but the materials listed for each garment aren’t always accurate - I’ve ordered what is said to be a 100% cotton garment and received a 60% polyester garment instead. Polyester is non-biodegradable, so I prefer never to buy any clothing made with that or other harmful materials. If the service could be more accurate on materials then I would gladly give them 5 stars!
Edit: this review was written a couple years ago when I first started using thread up and hasn’t been addressed. I’m getting frustrated ordering what is supposed to be cotton and having to return a polyester/rayon item of clothing. It clearly says on the tag what the material is.
Not sure how they decide to pay out 3/5
By pityful experience
I recently sent in a clean out bag with several very nice items and only received two dollars? I saw a beautiful dresses that were practically new and they sold quickly and at a fair price but I didn’t benefit from it at all ...what the heck? Feeling cheated 😞
Great used stuff 4/5
By Engine Alison
It is easy to find great used stuff. Only drawback is that some of it is oddly priced so check online to see the new price. Some of Thredup’s deals are SPECTACULAR and some are fairly close to the actual unused price.
Fun finds! 5/5
I have found a few things here that I don’t feel I would’ve found elsewhere. Just like thrift shopping, you really have to spend some time looking, but you can find great pieces. And most have been in better condition than described.
By say sa
Would not recommend sending to make any $$$ only if you are interested in donating . Sent amazing bag of 30 plus nice & barely worn and only accepted 4 to 5 items .... disappointed😐
ThredUP is NOT what it once was. 1/5
I have been shopping with thredUP for YEARS, initially absolutely loved it. I could thrift conveniently through an app? I’ve been all for it! The prices were reasonable (on most items) & they always have what I’m looking for. BUT recently so much has changed, it’s seems like they just don’t value their customers anymore, and don’t make the effort to make sure things are accurately listed & FAIRLY listed.. I know my prices, I know what things go for.. so when I see something like a lularoe top (used) saying it’s retail it twice of what it actually is, then the item selling for more than what it goes brand new at retail? That’s unacceptable. Who is running behind the scenes? & more so, how is this being allowed to happen with so many items? I’m seeing this way too often, those who aren’t as aware are being totally ripped off! ThredUP is suppose to be a place to “save” & get a good deal. I was a victim of this with my past couple of orders, the last completely putting me off to ever buying again.. I paid for a “new with tags” top, only to get it & see there was a GOODWILL tag on it, it was USED & I paid double of what the tagged price even was. How horrifying is that? Ugh. It’s been real thredUP, but no more. You guys are not being fair nor caring for your long time customer as you should be! Oh, and customer service now takes forever to respond! You’ll get a bot instead, and be told someone will contact you back by email.. eventually, if ever.
Awesome shopping! 5/5
They have a phenomenal collection of secondhand clothes! Everything is accurate from the measurements to the condition level to shipping time.If you are extremely sensitive to scents beware as they often use a cleaner with a mild scent (easy to get rid of in one wash for clothing. Customer service is prompt, friendly and helpful. I've almost completely given up online shopping for new clothes!
Can log on with amazon??? 1/5
I can’t use the app to review because I can’t login with amazon! Frustrated.........
By aida camacho
It’s says use code but when I placed my order there was not place to type I place the order thinking it will ask me before placing it I would like my discount how do I get it?
I get discount codes for spending good amounts of money and checkout doesn’t let me use them.
Terrible for sellers 1/5
Just bad. Bags take forever to process. You get next to nothing back. If you change the price of your items, it immediately bumps you down a reimbursement %, even if the item should be in a higher block. I finally decided to cash everything out and their cash out calculations basically steal your money. I had to make 2 transactions because somehow I had balances left even though I typed in the full amount they showed available. Transaction fees steal the $$ and now the balance left is too small to transfer.
Pay Attention, Thred Up! 1/5
By Myeye Liska
I sent these guys some nice dress shoes to sell on my behalf. They posted the wrong photo with the description of my shoes (the photo was of some canvas tennis shoes). I tried to contact them on three different occasions and the only response I got was the auto-reply that they had gotten my communication and would get back to me. That never happened. In the meantime, my shoes weren’t selling because the photo didn’t match the description. Finally, a week before the listing expired, they put the correct photo with it. I’m really irritated because I’m sure they would have sold were it not for their mistake. Now, the listing has expired and I have two options: pay $6 to get my shoes back or donate them to Thred Up. They should send them back for free since they messed up the listing or relist them. I will NEVER send anything to these guys again. They have unresponsive customer service and they’re not paying attention to make sure their listings are correct which causes items not to sell...and the customer gets hosed.
Great for buying but as far as selling 🙅🏼♀️🙅🏼♀️ 2/5
I’ve purchased some nice things from thredUP & can say price & product were above satisfactory. However, I sent a VERY full bag of name brand clothing in and after at least 3 weeks received an email stating I could either accept the proposed amount of 78.00 or I could have the items listed on the site and I would more than double that when sold. I don’t remember the exact amount but they quoted but it was over $200 for sure. Well, of course, list my items!!! With sheer excitement, I decline the original offer of $78. Well, I have sat and watched as things sell for anywhere from 7-40.00, 42 items sent, 13 sold, my grand total in sales is $13.50 and most of my items only have 19 days left to sell.woohoo! Big money right????? Ok, so I can see how you might think that maybe I just sent unpopular items. Fair enough, but let me break down some numbers for you. A Gap dress sells for 16.99, I receive .73 cents. 🤔 Ann Taylor cardigan sells for 9.99, I receive .50 cents. Athleta active wear top sells for 17.99, I get .72 cents. Kenar dress sells for 15.99, I get .64 cents. The best profit was from a Rag & Bone blouse, sold for 39.99, I received 4.80. So, as you can see, there is definitely profit to be made, but it is not passed down to the consigner for sure. For the record, I do not typically write lengthy reviews but I hate to have someone else send in hundreds of dollars worth of clothes to be as disappointed as I am. So, if you decide to clean out your closet, have a garage sale first, list on Mercari, eBay or your local Facebook resale page... whatever is left, send in to Thred up but accept whatever offer they give you. Don’t take a chance, no matter how glamorous it appears, on the site to sell. You will be disappointed. 🤷🏼♀️🤷🏼♀️