Great deals, fast shipping, easy returns! HAPPY HAPPY! Only 2 negatives: fabric isn’t always evaluated correctly, and the photos of dark clothes could be better lit, BUT free returns. I love this company.
By Confused Goodybox Customer
I want to love ThredUP app but I have no idea how to track Goody Boxes in the app or see the Goody Box order History or Goody Returns. It could be user error...
But I can’t seem to be able to contact anyone either. So I may never know :(
Otherwise, love the company and products.
Great Concept! 5/5
By SERP Serf
Initially, I thought I could make some money by cleaning out my closet. Nooooo, that's Ebay's Schtick, and look at the problems they're having. Why? Because the forgot to serve everybody. So do not expect to receive a big payout, figure some deserving people have decent jobs, others are able to buy basic necessities due to ThredUp's charitable aspect, and the rest of us can find what we need if we do not shop with a sense of entitlement.
Greed was an '80s thang. So were giant shoulder pads. Lesson learned.
Back to Basics 5/5
I appreciate the no nonsense, honest approach of thread up! Besides just being an all around great idea; they’re honest in the descriptions which I truly appreciate it. When I received my first package, everything was wrapped up neatly and made me feel that is a company I want to do business with. They pay attention to details and the little things that mean a lot!
Love using this App 5/5
I’ve been shopping on thredUP for a few years and just used the App for the first time. “Wow” I found stuff I didn’t see online and just when I’m trying to stop spending. Thanks a lot thredUP 😩
Great items, easy to use, extremely fast and reliable service. 5/5
I cannot tell you enough how much I love you. I find the coolest items with the best prices. ThredUP is very quick to ship, and returns are a snap. I love that I can return things for credit (and keep shopping). The rating system for the items is great also because it sets your expectations. Every item, no matter the rating, looks basically new. I haven’t received anything that actually looks used.
ThredUP standards are exceptional.
Thanks so much for my awesome wardrobe!
Great deals! 4/5
Love the deals I score on this. Only wish you could see the full list of brands and narrow from there. I don’t like having to think of all the brands I’d like to see on my own, not even knowing if they have items from them.
Love this Site! 5/5
This has been a great option for me as I lose weight. I have been able to order things that actually fit, and the descriptions have made it so I have not had to send one thing back yet. Plan to sell some of my better big clothes as well!
I’m obsessed 5/5
By Sprinkler Q
I love this app! I'm thrilled to be able to find wonderful one of a kind pieces. I get a lot of compliments on the clothes that I have purchased from ThredUP and they usually ask me where I purchased the items and I love telling them that it was purchased on ThredUP. I know that they won’t be able to go to the store and find the same clothing. I never run into someone who’s wearing the same thing as me and I love that more than I can put into words! I find it very convenient to shop from the comfort of my own home and saving the second hand clothing from possibly being discarded is wonderful as well:) I tell everyone that they should checkout ThredUP!
Just tried out the app and went shopping from comfort of my couch and saved 20% by using the it. This could be dangerous!!
Be careful 1/5
I’ve sent in a bag in April and it was received by ThredUp on April 26th, 2018. Today is May 18th and I have yet heard or have been sent a notification of any sort about my bag. I’ve contacted customer service and they have not responded. I will probably never use this service again and will let my friends and family about this experience. I was better off going into a local consignment store. They basically took my item and did not compensate me. I will try to contact customer service again. So seller BEWARE!
Love the concept 3/5
I love the concept of thredUP but it’s a little pricey.
Pretty good... 3/5
By new mama81
I like to buy secondhand. I also like to know what materials I’m wearing. Thredup is good overall, but fails to consistently provide enough information about the item materials or measurements for me to purchase with confidence. The downside to this is that you can only return for store credit if you don’t want to sacrifice shipping fees. Also, when returning (for store credit), the item must be sent to the warehouse within a few days or it will be cancelled and you’re stuck with the item. Overall the service is good, but lacking.
Reserve Feature Ruins Experience 1/5
How is it a good business practice to let people keep items, unpurchased, in their cart for 24 hours, then at the end of that time let them quickly remove and replace the same items back in their cart again? I excitedly found several items I want to purchase, but they have been in someone’s cart for a week, unsold, held on to. I won’t be buying from this company, why would I want to infinitely wait for items I would happily purchase to be let go of by some greedy person that isn’t buying and isn’t releasing these items? It’s a waste of time!
Terrible experience 1/5
In “donated” several items to ThredUP. All of the pieces were in great condition. ThredUP accepted 3 of those pieces and 2 were returned to me. Problem # 1 my experience was that communication from customer support is very slow. My account page remained blank for weeks, I had no idea what sold and what did not. I spent more money on shipment of returned items than items that sold (the up front payment of my designer items was shocking, less than $10, these items NWT and in great condition). There was no communication as to what ThredUp sent back. I contacted customer support to find out what was happening but by the time customer support responded one of my returned items had been stolen from the returned bag while in transition.Problem # 2 It was my experience that ThredUP account pages are not detailed or updated in a timely manner. As of this review ( 2 weeks ago)I still have not received a response about how the dress was returned.
Very disappointed 1/5
I ordered for the first time, and so far 3 of my 4 pieces that I ordered I have to return. The work out shorts I ordered are actually GIRLS size, not adult size. The other two items were damaged. One of which was sold as “new with tags still attached”
I will not be ordering again, and my recommendation is you don’t waste your time or money either.
GREAT VALUE 5/5
i saw this app advertised and thought i would download it to see what they had and i instantly found numerous things from my favorite brands!!! i have already placed an order and i’m so excited to get it in the mail! the app is user friendly and i love how you can input your own sizes to see what is available!
Great idea. Smart company 4/5
The app still has a few bugs to work out IE issues with “add to cart” button not showing up but the improvements over the past few days have been great. Keep up the good work!
Review: ok, but not excellent! 3/5
I have been shopping and selling with ThredUP for about a year. Payouts are ok, but not what you might expect. For example, 21 items of clothing and jewelry were chosen out of my last bag for $16.85. My bag before that was valued at around $51.00 for 24 items of clothing, shoes, and jewelry. My first bag was valued at about $30.00 for 19 items of clothing and shoes. I think the value assigned bag items depends more on the discretion of who is processing the bag than anything else. I am still evaluating whether ThredUP is worth it. It appears with a little work, and a lot less time, you can sell items locally and get a better price for items. The jury is still out.
Customer service 4/5
The customer service is always the most helpful and so Friendly. Best customer service, just stinks that the app doesn’t have the live chat and also stinks that they cut they’re operating hours down.
Love thredUP !! 5/5
By Southern Workin' Momma!
A great way to bill up my work wardrobe at s fraction of the retail cost!!
BEST SHOPPING APP 5/5
I’ve only recently discovered ThredUP, but seriously it is my new go-to for shopping! I’ve always loved thrifting and this is like the new generation of thrift stores! The return process is painless and the “Closet Clean Out” bags are the best thing for when you’re decluttering your closet!
Best second-hand store 5/5
By Okie Macy
I’ve shopped ThredUP for several years. You have to be willing to impulse shop up to a point but the ability to tag favorites is good. Returns are easy and free if you’re willing to take a store credit. I highly recommend this site.
Was good - now, not so much 1/5
I downloaded the app a month ago and have made several purchases since then.
One complaint I have is with whoever does the intake evaluation- I have had items in all of my purchases that were mis-sized (items labeled as women’s L that were really kid’s/girl’s L).
And part of that is the fact with this latest update, the sizing is gone. I now have now way of checking the size- will need to re-evaluate any potential purchase.
Have changed my “yeah” to a “nay”.
Not a lot of fresh styles 2/5
Really hard to find anything that's still in style. A lot of the items I saw looked like they were from 2005, I thought it was more of a vintage selling place but it wasn't. Overall concept was good but the styles aren't really my cup of tea.
Don't sell quality things here 1/5
As a buyer, this is a cool app. As a seller, don't use it. What really upsets me is not the low price each of the item gets, but the fact that quite often the nicer items simply disappear - probably stolen by the employee or something. Recommend you have the list of item & photos you send in as proof.
Nice and well kept clothes! 5/5
What I love about this, close you buy is still in style. Specially good designers of clothes are well made, so you can go to a thrift store and pay around the same price. But with threUp you can see the items close up and also you can return if it’s not your size. Best invented online shopping!!!
Awesome idea 5/5
I have bought several items through the thred up app and it's absolutely phenomenal. What a great concept! I highly recommend checking out this app. I've saved so much money on clothes it's ridiculous, love love love this app!
Great but no person to contact for glitches! 4/5
By SF Girlatheart
They need a contact phone number for customer service...otherwise great site with fun stuff. And even got great office attire.
Some things still overpriced for used clothing but overall pretty great.
Love this app!! 5/5
Absolutely love thred up app!!
Miss Hall 1/5
After I entered my pay method. Was told It wouldn’t be charged until I placed my first order was notified That I was charged 12.99 right after I put my info in. Items where out of style and way to pricey for used stuff!!!! Deleted the app and couldn’t find a thing that I liked.
Awesome app, awesome company 5/5
The app is super easy to use and the filters for size, color, style, brand, etc. are all spot on. I almost always have a coupon to use and the shipping is super speedy. I’ve ordered 6 times, and usually return about 1/3 of the stuff — not unlike trying clothing on at a store — and returns are dead easy. I always return for store credit and get free return shipping, making things super simple. Condition has always matched description exactly. Huge fan!
What a bargain 5/5
What can I say! This app is the best. I downloaded the app. I liked what I saw at first. But now that I have used the service I am truly overjoyed! The clothes come looking and feeling fabulous. I am not one for shopping especially not on line. However, this app has completely made me a happy happy camper. I will recommend this to ALL of my friends and love.
They don't pay you much for the clothing you exchange however it is a trade and you get credit for other clothing. I like the apps ease of shopping on my phone and they ship fast.
Slow start but now a frequent user 5/5
By Thea B-V
It took me awhile to understand how to best use ThredUP but now that I’ve started to figure out best ways to find desirable items I really love it. It’s so helpful to use the filters and the most recent update has been great! Shipping takes awhile but overall shopping through ThredUP is my new favorite way to shop. It’s is socially responsible and I’ve found some awesome deals on designer items that I would not typically purchase for full price. I even purchased a brand new pair of FRYE leather boots normally $300 for $80! Loving this shopping experience after several months of use I now am addicted. I recently sent items of my own to sell and am looking forward to seeing how that process goes. Thank you ThredUP! Can’t wait to see what other improvements you are able to make!
Personal Shopper 5/5
I always feel like everything I find here is just for me. The easiest, most comfortable shopping experience!
Addicted to ThredUP 5/5
I just discovered ThredUP a few months ago and I’m hooked. I use both the app and the website and both are easy to use. The app has a few little glitches, sometimes it’s hard to delete items from your cart. It also doesn’t have some of the perks that the website has like automatic purchase for items in other people’s carts and the website has better search and filter functions. Between the two you have all of the options you need. I’ve made several purchases already and it’s easy to make returns for items that you don’t love. I’ve tried one Goody Box and it was great fun, I have a second one on the way. I’ve also already received a Cleanout packet from them and have sent them clothes to sell, also super easy.
I can't believe I waited so long to try this! 5/5
By Something Neato!
Love it!! I love the nwt option, I LOVE that it remembers my sizes, I love the prices and how clean and easy the app is to use. Love, love, love! I recently switched careers and went from super casual to business casual and this is making the wardrobe overhaul much more affordable!
Return & promo code dont work 2/5
3 clicks to purchase... 2 hours with support team to return item... promo code still doesnt work... buyer beware
New search is awful 1/5
Please fix the updated search function. With the new release, if you search for a “premium” or “designer” brand, you can’t simply search using the “women” category. Instead, you have to conduct the search within numerous categories—women, premium, designer—with different results for the SAME search depending on the category you choose. Terrible UX. Further, you can’t refine the results in a meaningful way, e.g., refine by clothing category. So if I’m looking for a Theory dress, I need to search using both the “women” and “premium” categories, and I can refine by color and size—but not by item type. Just awful. Please fix it.
Five stars 5/5
Great company and now that you can use amazon pay in the app I’m totally sold!!
I have only been using ThredUP for a week and I already love it! I ordered two rompers and one had said “refunded” so I figured I wouldn’t get it. It arrived yesterday and said “freebie” on the tag due to some minor issues they hadn’t noted. I really like that because they’re small issues I can fix and it showed great customer care! Also, items ship rather quickly, the packaging is cute and I really like the flat shipping cost and returns as well. All in all, I have highly recommended this app to a few friends so far and I will continue to do so!
I love buying at great prices. I have been very impressed with the quality and condition of each garment and have only had one item that was the wrong size. This was easy to return. I can't help looking each day to see what is new.
Surprised by the selection! 5/5
First time buyer here - actually was not expecting the great brands and selection that Thred Up offers! I got my order in about a week and the clothes were perfect. No stains, nothing short of just new clothes. They didn’t smell like a thrift store, and were beautifully packaged. Will buy again soon!
Terrible Update 1/5
The latest update is terrible. Every time I try and search by brand the app freezes. They also took away the "my brands" option. Booooo
Love it 5/5
By House hunter101
I love shopping on Thread up!
By ronnie wreck
I have ordered several things from thred up. It’s usually hit or miss. Lately I have received things that are totally different than described. Their “ slightly used” means very used! I probably will never order from them again. My last order is going in a garage sale.
Great app 4/5
No reason to buy full price ever again! 5/5
I was informed about the cite from a client of mine. At first I thought nothing of it, however, after seeing what amazing brands the cite had to offer along with the prices and on top of the sales they are always having I was blown away. I ordered 27 items my first time around and only spent $118! No joke! I waited to use my 40%! I only got 2 things I was not happy with. The secound time around I got 5 fashionable designer coats for $180! I am telling you I am now addicted and will forever be a dedicate customer! Thred Up is truly amazing! Not to mention they support women’s rights and education! I say give it a try you will not be sorry!
Great variety! 4/5
Pro: Lots to choose from and a variety of styles. Clothes come in great condition and packaged nicely.
Con: Shipping takes forever