AWFUL TERRIBLE WASTE OF TIME!!! 1/5
What a joke this conglomerate is! Do not waste your time or money.
Very happy 4/5
I’ve made three orders over the past 2 months before rating this sight and have been very happy with everything so far. I like that all of the descriptions of the items I’ve ordered were spot on. There were no surprises and I am enjoying them all.
Love it 4/5
I’ve been using thred up for a few years. I love the sales, wide variety, and return policy! The shoes and accessories selection is pretty pore though.
I love it!! 5/5
We have ordered from the app quite a few times, all with great results. The items seem very well categorized. The app is very user friendly. I love the “Buy and Bundle” option too! Thank you!!!
Fabulous items and customer care 5/5
By Karen from Sarasota
I thoroughly enjoy the products and site; ease of searches and accurate description of items, including size, color and condition.
All items returned at full price once explained for discrepancy in listing and I appreciate the quality, ease, and efficiency of returns.
Clean out bags and sales are also quite easy provided clothes are in good condition and not fashion dated.
I have serious doubts this site is legit 1/5
By ragin cajun 2018
See the one and only review of not so happy former customer
I heard so many people talk so great about this app and the great deals! But I go through the trouble of downloading the app just to find there is nothing here for men whatsoever.
I LOVE LOVE LOVE LOVE THIS APP. ❤️ 5/5
I started to buy clothes from this app when I got pregnant. I didn’t want to spend thousands of dollars in clothes that I was only gonna use 4 months. It was amazing the quality and price were so unbelievable good.
I was a little bit scared at first because I would never wear used clothes but like I said I absolutely loved it. And the fact the it’s so easy to use the app it’s a plus.
Last weeks I spend about $ 5,000 on clothes, I’m absolutely obsessed with this app.
I have never buy shoes or handbags from them so I can’t speak to that. But the clothes is just amazing.
Worst customer service ever 3/5
I spend a great deal of money on this app. They don’t know how to measure products and many things aren’t even measured anymore.
I did one of their shipping bundles recently. I added another order on the last day of the bundle and still got charged for shipping. Tried to contact customer service and they gave me an inaccurate response and cut me off . Now they won’t respond!
Very high fees 1/5
By Wont use again.
The review fees are very high. I am much happier selling on Mercari.
LOVE ThredUP! 5/5
I have sent 8 Clean Out bags to ThredUP and received credit for the majority of the items. I then bought myself clothes, my kiddos school uniform khakis, etc. I always bundle for shipping and get a refund for the $5.99 shipping cost. In a total of 14 orders to date, I have had very minor issues- which were fixed by customer service within 48 hours. I love being able to favorite items and receiving an email when the price drops. Also, I like being able to adjust the price of items I send in. This is a great way to get money for what you don’t wear or what children outgrow- then turn around and up cycle other like new items. I have ordered two Goody Boxes and was pleasantly surprised with items in both, I didn’t keep it all but had free return shipping, so it’s a win/win.
Great site! 5/5
I live helping the environment. I love thrifting. Thred Up gives me the opportunity to shop second hand from home! I have loved everything I have bought for myself and my children. And selling items on Thred Up couldn’t be easier. thank you!
ThredUP is good but there are a few things they can improve including being more timely with their estimates
Love thredup 5/5
By mining baby
I Love thredup , I only buy my clothes from this website . If it is not as de they make things right immediately. That’s the best part , well other than great deals . And not wearing the same outfits as everybody that lives around here.
Not worth selling 1/5
I sent a bag of high quality clothing and purses. Only half the bag was uploaded to sell. My coach purse and coach backpack were not posted for sale. Both were only used a couple times and in excellent condition. I tried contacting support to get my items back with zero results. The percentage you actually get for each item sold isn’t worth the trouble. I had two pairs of jeans sell and made just over $3. This app is a rip off. Much better just taking your gently used clothing to a local consignment shop! I will never use this app to sell clothing again.
I love THIS 5/5
Being in quarantine is terrible having this is awesome I love y’all have wide legged and flared pants and jeans so hard tooo find 💔❤️❤️❤️❤️ y’all rock!
Don’t send your clothes here 1/5
I am amazed how this company has gotten this far without anyone calling them out. They are literally ripping people off. I send them a $200 dress that they didn’t even use. I’m sure they are though. My whole bag was worth more than $400 and they said I could only get $24 from it IF they can sell it. That is insane. Whoever started this should be ashamed of themself. DO NOT send in your bag. I wish someone would have told me this.
amazing app! 5/5
By BEST MOMMY EVERRRRRRR
Totally recommend if you’re into recycling clothes! Saves you a lot of time too.
Worst session to sell with them 1/5
I sent my nicest pieces to give it a try...they passed on $400 sold camisole from Max Mara among many others. Never would I thought they would pass any of the pieces up so I didn’t request for them to send back. There’s no way they trashed them...I’m certain there’s an employee walking around with a few new cute items. Hope they enjoy them at least. They kept a simple pencil skirt but because they list everything on super deep discount it sold for 0.93 cent. Save yourself the time and take your consignments to a local store where you know someone else will definitely enjoy your gems.
love it 5/5
I loved thredUP. Definitely shop the outlet section of the store... I got 20 items for $85!
Great prices, slow shipping 3/5
I love the site, love the prices. I would purchase more often from this site IF they added descriptions to the clothing and used a faster shipping method. The time before an item is actually shipped is too long and using FedEx is very slow. I would absolutely love this company to fix those two issues!!
They take your stuff, sell it. DO NOT send in your name brand items, they do not pay out fairly.
How about a class action law suit? 1/5
I’ve just ordered a ton of stuff and took screenshots of the items. I’ll be doing an “unboxing” video, that way if I need to return something they can’t say that I damaged it if it came like that. I see so many unhappy reviews. What’s up with the $8.99 return processing fee? This is wrong. This is app is a CYA one (cover your A**.) seems like they try to profit the most out of this and give us the sellers and buyers the short end of the stick. Almost seems like punishment. I’ll do an update later with the items I’ve received. But with some of my previous experiences, I’m no longer using this if this recent shipment doesn’t come out right. If a lot are really unhappy with the results which I don’t blame you, they sound pretty bad...
Why not start a private Facebook group of a class action lawsuit. I was told big businesses will keep taking the little guy to court until he/she’s taken of all their money they can afford.
Hence why it’s so difficult to sue actual big companies. But I feel bad after seeing all these reviews. After seeing all of this and ordering a ton, it really makes me concerned for what’s to come..especially that they only have one way of contact. That sketches me out. But we shall see.
Don’t respond with some crap copy and paste owner review apologizing. I don’t care about contact email.
I like it 4/5
I like the app but it could use a couple tweaks. It would be really helpful if you could search my specific Chest/Length measurements rather than just size and knee length, long, and so on. knee length is different for different people and a lot of what is considered knee length is a short dress to me. Overall a good app but would love to see more search options with such a huge assortment of clothes it can be overwhelming when looking for something specific.
The Best Site EVER!!!!! 5/5
I’vebeen having so much fun shopping it’s so addicting, I love it. Great styles for such a great price.
Bait and Switch??? 2/5
By Sales Sourcer
ThredUP pulls in new buyers with excellent half off promotions which quickly cease. Many items are priced beyond retail and promotions become fewer and farther between. I nearly gasped when items I sent to ThredUP sold and I received .41 and .90 cents, etc. I will send clothes to Goodwill next time.
Prices aren’t a little high. Better pictures 5/5
Most of the items are in great condition! Wish they offered deeper discounts.
By 3 Puppies and a Fish
I love the fact that they give a description of the item and dimensions. You can count on what you are getting without the worry you get on other sites. I don’t think I’ll ever buy anything new again!
Thred up 5/5
Great site. Very user friendly!
I love thrifting and consigning in stores, so when I came across ThredUP I was super excited. They truly have such a great selection! This spring, I’ve had a bit of a change in my fashion sense. It’s been great to have an app that allows me to experiment and get good quality, cute clothes at pretty awesome prices. For example, I found a bralette that Free People is still selling for $40 on ThredUP for $16. It can take a bit of searching to find the good stuff, but once you do, it becomes really easy to find nice clothes on the app. The only things I cannot speak to are the returning and selling experiences, as I have not tried either of those things. Overall, I think ThredUP is a wonderful app for people looking for beautiful and good quality clothing at great prices.
Fake sales 3/5
By No coment2.0
I really hate it when the app says % off with code but then it doesn’t apply to anything you buy. If it’s only on a few select items don’t advertise it.
Terrible return for how much they are selling your items for. Use Curtsy instead.
I love Thred Up! 5/5
I enjoy going to thrift stores and finding that one of a kind item or anything vintage.
When I came across the Thread Up app I couldn’t wait to download it and see what it was about. Holy Cow! I could not believe how many items there were to choose from. It’s endless. Filters make it easy to find what your looking for though from sizes, color, length, brand including designer, and items with tags still on them, items slightly used or in between.
I just got a really cute pair of sandals for summer and paid next to nothing for them. When they arrived they were exactly as pictured and described.
I just love it! You can also clean out your closet and send things to sell as well. It’s a win win!
By Monk Eee
I have tried many online shopping tools and ThredUP is one of my all time favorites. I get great deals and feel really good about buying secondhand clothes. Quality is same as advertised or the company stands by its promises by taking returns based on your feedback.
Happy about thredUP 5/5
I love love love ThredUP
I promise you it’s the best online thrift store ever.
I especially love the end of the season sale when u can buy dresses for less then 3.00$
one of My absolute favorite stores to shop at online
I wish they would get a men’s dept. hopefully that’s coming in the near future
Check them out if you haven’t
False advertising 1/5
I ordered a dress on this app. In the image they provided, it was perfect, great price and just my size. It arrived and it was just shredded at the bottom. I tried to chat with the team members in customer support, I tried over five times. They wouldn’t talk and nobody came to chat. It kicked me out of even waiting for an employee to talk with. I’m deleting the app.
Horrible for sellers 1/5
This is the actual worst app I have ever had for selling clothing items. I sent in three HUGE bags full of nice quality clothing. They sold a free people sweater that the tags on it, originally priced $228, for $8 and I got hardly any of the “payout”. Along with unfairly pricing the items, they lost almost an entire bags worth of clothing. A third thing that they do terribly wrong is when it comes to get your payout from what you’ve sold, the PayPal link on the app does not actually work so you then have to wait to speak with an online representative over a chat platform and that takes sometimes hours and they will then manually transfer the money into your account. This app is a complete scam. Look up reviews on the internet before you use it and be very cautious if you are using this to sell clothing.
Great UI and selection! 5/5
Really like the consistent photos of each item and the ability to sort and filter by so many options. I have saved searches for my daughter I let her scroll through, saved searches for my favorite brand dresses, shoes and swimwear. I also scroll through the new items to learn about new brands! First order was a smooth process and everything was as expected.
Wrong pants 1/5
You would think with all the negative reviews that these people would try and fix the problem! But I just got completely different pants than what I ordered! This company should be shut down!!!
Loved it until I got my order 3/5
I loved the idea of the site but 3 of the items I got that said “Like New” were far from looking like new. I wouldn’t have paid even half what I did for the items had they been accurately described. Very frustrating and makes it hard to trust for future purchases. And this being the only place to do a survey isn’t very smart. An email that came asking how my first order was , was a bogus email where you click on the stars and it just brings you to the site to shop. Nowhere to write a review or even do a private survey, so they was my only option.
Slow shipping when I’ve paid the extra money 2/5
Shipping is slow!! I pay extra and it doesn’t matter still takes 8-11 days!! A joke !
I should get my 11.99 back !!!!
Love thredUP 5/5
Love the app, easy to navigate (dear Wish app, please take notes), I love that you can easily search by a category and not just have to randomly guess that when you search “top for under ten dollars” that that’s what will show up, the way the “favorited items” feature works is great, I love that it saves specific searches if you want it to, and I haven’t gotten a parcel yet but it’s already shipped. Plus I got a super-sweet email from the cofounder. So far, impressed
SELLERS DO NOT WASTE YOUR TIME! 1/5
With all the fees you will do better selling your own items.
Thred Up... Messed Up 1/5
They sell something for $10.99 and your cut is .91 cents? Really??
I had over 20 items sell, and my piece of the pie is $39
Feels like the only one benefiting is Thred Up
Will never use them again.
The developer responded by saying “some discounts are account specific”.....um that proved my point! How is that ok?!?
Still complete crap, terrible service and treating loyal customers like crap.
I’ve been using thredUP for a while and I’m disappointed. It’s keeps getting more and more dishonest. The restock fee on returns is bogus.
AND I was given a promo code through the app for 25% off and then found out my friend was given one for 35%. I tried her code and it wouldn’t work. The only difference was what the app showed. I’ve been using thredUP for a long time and they thank me for my loyalty by ripping me off?? That’s crap.
Customer service 1/5
By c GI chi nbdnlo
The app was great when first starting using it. I’m guessing since they’ve gotten more popular, customer service is not important.
Everything I have ordered from ThredUP has been excellent. Bargains and something for everyone
Great quality 5/5
Love the availability of high quality clothing in great condition.
THE worst 1/5
I would give this company a 0 if I could. Everything takes forever, there is no clear communication, and it’s basically just giving them your money to sell the clothes. Use Poshmark or anything else before you use this company. I did the reformation return and thought I would get rid of a couple things first to try it out. My clothes had tags and had never been worn and they only took two things and supposedly “recycle” the rest and they sold instantly. It took over a month and two emails later to receive my $8 earnings. And every time I would message them I’d immediately see the process move along as if it wasn’t even going to happen unless I messaged them. Don’t do it. You’re better off selling them yourself or recycling yourself.