Charging for nothing 1/5
It would be fair for them to charge if you get a job, they are making money of off so many people for absolutely nothing. I have people message me along with 10 other artists and then when I don’t get the job i am stuck paying for jobs I don’t get. They should change it back to only being charge if you book a job. That would be way more fair.
Used to be great, now just advertisements 2/5
This used to be excellent for the homeowner to use, would allow for the homeowner to write brief description of needed project, and would transmit to the contractor world to read and bid on. I found my electrician this way. But they changed it, and now it’s just another Angie’s List type application that does very little except function as another advertising platform for the contractors out there. I’ve since stopped using it and looking for another that is like what this application used to be like - a useful tool instead of a total waste of time...
Grand Central Station for Handymen 5/5
By J Frederick H
It used to be so hard to find the right person to do little odd jobs. Now I’m able to find someone willing and able to do those jobs in a reasonable amount of time for a reasonable price.
I’m very happy with this app.
Confusing Nav and most vendors didn’t reply 3/5
I’m happy with the vendor I found, but the app is really confusing to use (I should know, I design/build apps for a living) and only one of five vendors responded to my project.
No way to contact Thumbtack 1/5
If you have a problem with a business—such as giving a deposit and never hearing from them again despite calls and e-mails—there is really no way to report them to Thumbtack. Just another app without any real people to answer questions or concerns .
Unable to seek out bids or report contractors 2/5
Unable to seek out bids—
I have used the Thumbtack app for over three years for all sorts of projects—new flooring/trim, pond repair, kitchen painting, tile work, and holiday light installation/takedown. The process of receiving bids was usually great, though I did hate the canned responses that you would allow to come through immediately, I have no clue why that’d be helpful for somebody seeking a bid on a specific project. In any case, I can’t even review bids anymore unless I seek people out individually, which defeats the entire purpose of how I expect to use this app.
Unable to report contractors—
I worked through a contractor through Thumbtack in December for the second time to have Christmas lights taken up, but they have evaded all communication for the last three weeks to come and take them down. There is no section on Thumbtack to report a contractor from what I can see, and I can’t add a new review because I already gave them a positive review for work they did in 2017.
Thumbtack charges pros 1/5
Their prices to quote have tripled since I started on Thumbtack. They were never good at refunds for fake clients or people that are obviously not going to hire, but at least the price they charged wasn’t a huge amount of money to lose. Now I’m being charged 40$ to have a lead be an absolute dead end and they do not care. It’s not worth it at all. Do yourself a favor and don’t waste your time if you’re a small business owner! What a huge waste of money. If you’re using Thumbtack to get work done at your home, please be aware of how much the business owners are being charged for you to just reply to the quote. Don’t reply “thanks!” That “thanks” just cost the business owner 40$.
anyone can negatively evaluate their work, lie about their work, defame their company, without identifying themselves, causing losses. and customer support can not do anything
By Evans Anderson
Great product to connect with the pros
Amazing App! 5/5
By Ashlei Marie
I also come to this app when my family doesn’t have any connections for the things or services I need! I’ve always been able to hire someone without any problems!
I was discriminated by this company 1/5
As a Photographer there are a lot of kind of photography which I don’t do. For example I don’t do landscape, I don’t do newborn photography, I don’t do arquitectural photography, I don’t do real state photography and I don’t do same sex couple photography, that’s not my thing.
So this company based on their “tolerance” and “non discrimination” policy. They did not tolerate that I have a right to do the kind job I like to do and most importan according my believe. And that’s does not mean discrimination to anyone. And they discriminated me and refused to provide me a service because I work according my believes and my preferences, which is clearly my right.
They stated they want everyone to feel welcome and safe, well I feel not welcome and my life style and my believes are being discriminated here.
negative rating.. selling leads to other pros ..they charge you up front even if customers doesn’t respond don’t waist your money on this ... customers need to know that pros get charged ..so if they send the leads to other pros is only money for thumbtack not for the pros.. thumbtack is getting richer thanks to the pros .
Me sue Borah 5/5
By susan bor
This Is the second time I have used Thumbtack. Both times I was happy with who they recommended. I will continue to seek their knowledge in the future.
Not what I expected 3/5
I carefully selected 3 carpenters that each had 5 Star reviews to talk with about our project. I received responses from two however, after a contractor arrived today I went back to check on his credentials and he has no reviews. It seems that Thumbtack sent my information to all contractors on the initial list, not only to those whom I selected. Not happy.
What happened to posting projects? 1/5
I loved thumbtack and used it a lot when I could post a job with pictures and details and get quotes from companies. This feature is now gone and forces me to select from dozens of companies. This app is no more useful than any of their competitors now. I don’t want to have to call 20 landscaping professionals, I would like them to bid on my job like before. I could find a list of professionals just using google and don’t need an app for that.
Where have you been all my life! 5/5
By Disgusted sleeper
We are living thumbtack!!! Have had a great electrician and gutter cleaner so far. Also hired a plumber for our condo in Vegas. This is a great app!
Easy to use and good pros 5/5
Good app. And good professionals
Thumbtack is amazing! 5/5
Very pleased with the Handyman portion of App. My new “go to” resource for getting things done efficiently and professionally. Incredible value!
What happened to posting projects 2/5
I prefer the old format where I can post a project and people responds, otherwise you have to go down a list of people that you don’t know if they are capable of helping for the specific job.
Disappointed in the new format. Not efficient.
My Thumbtack Review 5/5
By Jennfer R.
Thumbtack has been great with helping us complete many projects! The access to the professionals is unparalleled.
Really miss the old app 3/5
Just had my first experience using their updated app sad to say I’m really disappointed it’s not as user friendly as it used to be. I don’t like the fact that now I have to go in and select which company I want to get a quote from....I don’t need an app for that I can search google. Before it just used to send you quotes and the company’s were super responsive...now I am about 3 days on with still no response. I ended up doing a google search to find someone 😕. I went back in the app to see if I can close the project and I can not figure out how to do it. Really disappointed it used to be my go to app
First time user 2/5
I’d gotten on the app because it was referred to me as a place where I could add my issue/project and then get bids from available professionals. After downloading/signing up and realizing I had to choose/send my project out as a request for service was not as user friendly as it was referred to me to be. I was still able to get someone out, which was helpful.
Happy with Thumbtack 5/5
Thumbtack is convenient to get things done quickly. Please be careful with non reliable guys, they can ruin the platform. Thanks!
Steve Giannetta 5/5
Best handyman ever. Showed up when he said he would. Did a number of carpentry jobs for me. Very, very satisfied with the work and reasonable too.
Local? Not so much. 1/5
I downloaded this to search for local pros, like it says in the catch phrase. Unfortunately, it give a list of pros from all over the country, even when I filter with my zip code. I’m not going to go through every item in the list to try and find someone local, when the filter should do that for me.
Cost now outweighs the benefit 1/5
This was a good idea but I believe greed and mismanagement has run amuck. I have been a top pro with Thumbtack for over 4 years. They started out charging $3-5 per lead. Now it’s $8-20 per lead. These are not hot leads they are just leads with no phone number required. Also anyone (unverified identifies) from the internet can contact you, trigger a charge of they meet some criteria. This lead can interact and then falsely mark you hired then review you even if they have not met you or experienced your work product they can review you and this is public for everyone to read. When you complain and ask for removal — they will refuse stating that you interacted therefore a review will stand. After 33 excellent 5 star reviews, you will be slammed with one, maybe more if your competitor has determined to target you. So be careful and beware of the costs and the risks they soon outweigh any benefit. Your better off using the competitors or social media to generate leads. Best of luck! May God bless you and your business!!
Excellent for Home projects big or small 5/5
I’ve used Thumbtack as the first go to resource to contact vendors for quotes. I’ve also hired and got work done. Excellent too to contact and communicate with vendors
False leads !!!! Complete Rip Off ! 1/5
This app is rip off for leads . Don’t use ! You will regret it ! They charge pros for everything! Customer service is the worst ! They won’t help you & don’t even care about the pros , they are like” oh well,leave if you want to leave”. They have worst rating s ever on Facebook.
Huge help 5/5
We are new to the area and thumbtack is a huge help to us. So far every professional they have recommended has been great.
The Best! 5/5
By Mama robinson
This app is amazing and I have used the services of several professionals. This app makes the search for serves super easy!
Good ease of use, bad market 2/5
The app is easy to navigate. But the jobs available for certain segments are just lacking and/or the app is too new. Sent multiple requests and got no replies. I would only use this app in HEAVY metropolitan areas like New York where this is an abundance of people looking for jobs. I’m in orlando, and even at 2+ million people there was a lack of service, and the app tried to match people an hour away ~50 miles
Great App 5/5
You can find people had have background checks and affordability. Who ever created this app is genius. I’ve never heard of this site but for some reason I just stumbled upon it. Thank goodness 🥰😍
Not practical. 1/5
Don’t waste your time.
The honey do list killer! 5/5
Thumbtack is a man's best friend for getting stuff done. As I've gotten older, I've come to value my time more and am now willing to pay to keep more of it to myself.
Too complicated 1/5
It’s just easier to search google and call. This app waste a lot of time.
Peeks Home Services 5/5
By de clutter girl
Great job! Darrell and his helper worked hard to get everything done within the time allotted!!!!!! Darrell was on time, polite, hard working. If anyone needs”out of the box” jobs done, Peeks is who you should call, they will work with you to get whatever job you need done!!!!
Job was to help me rearrange furniture and get rid of unwanted items to declutter my home. After 25 years living in a house, stuff builds up. I bagged items to donate and they took it away and whatever couldn’t be bagged, they loaded up. Peeks made an overwhelming job a pleasant experience.
Thanks to Darrell and Dray at Peeks Home Services.
New changes not user friendly 1/5
The changes to the app have really hurt the user experience. Now within the app you can’t change the status or edit your project. The worst is you all cannot select the contractor you want to hire. How is this beneficial? It would be nice to have the ability to hire a contractor and undated the projects status. What’s the point of even creating a project if it just sits in the same status. I’m probably not going to use anymore due to this change. The app is now more of a headache then it’s worth. Used to be fantastic.
Recent update made it just an aggregator 😠 1/5
Recent update turned Thumbtack (an app I had used for everything from house cleaning to resume writing to lawn care) into a glorified search engine. No more quotes from pros to choose from, you have to reach out one by one & hope people get back to you.
If I wanted to use Google, I’d just use Google.
Impossible to use properly 2/5
I get responses from contractors and then even when a use the click through link in the email, it doesn’t show up. I search through my messages and again, nothing. I look in projects and it just shows who I have contacted. 2 stars for the great concept but it’s worthless if you can’t even get in touch with anyone. Frustrating on both ends whether you’re a customer or providing a service. Please fix this so people can actually use it before everyone deletes it out of frustration!
Great application 5/5
Easy to navigate
So far so good 👍👍 actually GREAT! 5/5
We used Thumbtack for the first time for a photographer and officiant at the same time for New Year’s Eve, to get married around 1am and it worked out great. We’re very impressed and satisfied. Actually better than we expected. We’ll be using this app in the future for sure, but next time we won’t be as skeptical. Thank You Thumbtack!
Homeowner’s best friend 5/5
As a first time homeowner Thumbtack was our saving grace even before we moved into our house. We were able to get top professionals to tackle some renovations and take care of some of the house new problems.
It also saved us when we needed an emergency plumber for a leak in the kitchen as we were installing our appliances.
Not really sure what I would do without Thumbtack, being able to get instant quotes and hire licensed and qualified professionals that are nearby, right from the app is definitely a godsend.
Great app! 5/5
Thumbtack has helped me get a few projects done that I otherwise wouldn’t have known who to call or where to find the right professional for the job! Everyone I’ve hired has been fantastic!
Happy with it. 5/5
I always find good pros for my house projects. Highly recommended.
When a General Contractor quoted me a price for a cottage remodel that was way out of my price range (and with using unlicensed workers) I decided to go on Thumbtack and hire each professional myself. Hired demo, hauling, plumbing, electrician, framing, carpenter, rot inspector, flooring, and drywall experts - All with very positive experiences! Now I’m ready for finishing, cabinetry, and painting.
I’m glad it worked out the way it did in the end. Not only did I learn a lot about my own house in the process, I met people who I will be happy to work with again.
Property management of Kansas City,inc. 1/5
By rakefet levada
Before you consider hiring this property management, please do your homework so you’ll not fall in a trap that Jeremy, the owner of this property management can put you in. I red all the reviews about the property management, and decided to work with him after all that feedbacks. Since I’m out of state owner, I trusted Jeremy to be honest & responsible and submitted all the personal information back to him on line, as he requested on this owner portal. He specified that he’ll need my bank account info for future rent deposit, so I sent him my routing # and my account #, as he needed for that purpose I thought. Next day, before we even have any potential tenant, or before he even show the property to any body( since he didn’t have the key yet) he already draw the $200 out of my account under a different name of another company that he made up & different I.d. # so the bank will relies him the funds with my name in the web site (owner portal) that he kept on sending me over & over again. I immediately called him, text him & left him a voice messages not to draw this amount and if he did, to return it back to me, since he didn’t have the key yet to even go by the property to show to any tenant or to take pictures yet. But no response, to my emails, voice messages or texts as many times that I’ve tried. I felt that he took advantage of me being naive & trusted him from another state, that I’ll not do any thing to get my money back because of this long distance factor, but I’ve already called the real estate commission of Kansas City to report his act & since it’s not a Comercial property, it’s out of their hands to do any thing about it legally.I'm in the process to file a claim in my local police department for his act & also he is in the investigation process with my bank now for his fraud action that he took the money out of my account under a different name without my authorization. If you considering working with him, please make sure to not sign automatically on any document that he’ll send you on line & read carefully the details on the contract. ( as he managed to trick me on this one too) I found a different # of percentage that was on the contract that was twice as much as we verbally agreed on the phone. After so many times that I called him for it, he finely changed it. I would never recommend to any one to hire him as a management property after all the scams that he pulled on me & the money that he took out of my account under a different I.d. # & name. His integrity is definitely not his first priority, to say at least, and Honesty is not part of his character.just be aware of this surprising moves that he can put out of the blue on you if you not watching or checking constantly your account or your agreement in writing. Who wants to manage the manager that much? I definitely didn’t sign up for it & didn't expect to victimized by him in that way. But I’ll not stop until I’ll get my money back & justice will be done. hopefully karma will catch up with Jeremy sooner rather than later.
Great app but needs enhancements 4/5
Great for submitting projects and getting quotes but the email notifications don’t sync well with messages in the app. However, this was first time I used it and maybe there are some settings I need to change?
No longer gives quotes 1/5
By Nreekay Skoaldiak
Just Yelp now it looks like.
Love this app! 5/5
I have found two contractors using this app and both were great experiences! Love how you can read past customer reviews. Will continue to use this app!