The App will allow me to login with Safari on iOS. 1/5
This app is useless if you can’t login.
App is questionable; ticket “fees” are outrageous 1/5
If I had the ability to go to the venue, I would. My immediate issue is that the newly downloaded app has a bug in it that won’t let me get past the banner pages that tell me what is new in the app. Using an iPad. Fix this please.
Muy bueno😃 4/5
By Cecy bonita☺️
Muy bueno 😄
DONT WASTE YOUR TIME, TERRIBLE, USE A DIFFERENT SERVICE 1/5
SLOW AND LAGGY APP JUST LIKE THEIR WEBSITE. BOUGHT TICKETS AND THE APP OR WEBSITE WOULD NOT EVEN LET ME SEE THEM AFTER I HAD PAID 100+ OF MY MONEY AND TRIED ON SEVERAL DEVICES. DONT WASTE YOUR TIME
Fees are ridiculous!!! 2/5
System keeps stalling, then prevents be from buying the tickets I wanted. Not letting me buy tickets and then I lost the ones I wanted. Had to buy others less desirable.
By looks hhdksman
My complaint is the same as all. Very expensive. Crummy service and website
Easy, fun ordering 5/5
The only way to get tickets to any event. So easy and secure.
I’ve bought tickets through Ticketmaster for events all over the country and never had an issue.
Love Ticketmaster. The only way to go!
Super high fees!! 2/5
Really? $60 for the privilege of buying 2 tickets at the back of the area a? Over 20% “tip”. No even paper tickets to save.
Not an expert 2/5
By Retires Rocket Scientist
I’m not an expert at ordering tickets. I’ll say that up front. But I was surprised that it took me almost two hours to confirm the purchase of 3 concert tickets. I started out using my desktop. After about ten unsuccessful tries I got an informational saying that Ticketmaster wanted me to use a different device. I tried my iPad. I tried my iPhone. Very frustrating as I watched the best seating get reserved by others. (I took screenshots of ticket orders that got away from me)
I finally completed my request by getting through on the Ticketmaster App on my iPhone.
Is there something I missed?
Buying from them is a total rip off! Extra high fee prices are ridiculous!
“It’s not you it’s us” 1/5
By Joseph Jaques
It’s so annoying when you literally are buying the tickets and then it says “it’s not you it’s us” and the tickets are gone now. THIS HAPPENED TO ME LOTS OF TIMES RESULTING IN ME BUYING A TICKET FOR A ROW FURTHER IN THE BACK.
Hidden fees and a total racket 1/5
Somehow paid $100 for a $35 ticket! How is this legal?
Excellent site, unless trying to buy tickets 1/5
By DanU STL
I was logged on. Had tickets, but kept kicking me out when trying to buy. They seem to missing their target.
Wasted time 1/5
You owe me an hour of my time…my typical professional fee is $200/hour. Either pay or improve you site!
App is useless, when you have tickets in your cart (4 separate times) you click purchase and get an error all 4 times. Try again, same thing over and over, website isn’t any better. Even after an hour I’m still in the “queue” after having and unsuccessfully purchasing tickets 4 times!!! Ridiculous.
Trying to buy tickets recently, Ticketmaster told me on my 1) phone, 2) tablet, and then 3) my laptop that it was unable to process my order and I should try another device. I ran out of devices. Never got tickets. Wasted an hour of my life.
Terrible App 3/5
I’m signed into the app, I pick out my tickets to purchase and it keeps asking me to sign in when I already am signed in. I sign in again and I get error 503, which I have to release the tickets, then it’s gone. I repeated this process for 1 hour until it finally went through. Ticket Master, fix your app! It is frustrating!
Terrible, broken app 1/5
Worst ticket-purchasing experience ever. Inefficient, unfriendly user experience, anxiety-producing and annoying. Why does a company like Ticketmaster consider this an acceptable customer experience? I waited in the lobby till the queue opened, then spent more than an hour getting indecipherable and unfixable error messages while trying to purchase tickets—lost at least 15 pairs of seats before an order finally went through, and did not get the seats I wanted despite being in the queue when sales opened. The whole experience has completely soured me on Ticketmaster. Artists and venues should not use this company to sell tickets to their fans.
Constant error messages 1/5
It took me 46 minutes, 15 new log in attempts, trying on 3 different devices, (iPad, PC and IPhone) to finally purchase tickets!!!!
Over and over, receiving the following messages:
“Error 503 first byte time-out”
“We apologize. We are unable to complete your request on this device. ......we recommend using a different device (laptop, phone, tablet, etc.)
Slow and buggy 1/5
By chazzy e
Also gave me 503 error several times. Terms and agreements overlay covered up green “next” button
It does not work 1/5
By k build good
This app is stupid it allows you to see the tickets and seats but when you go to pay for it it doesn’t work on any device I wouldn’t recommend
So frustrating 1/5
Tried to get an Michael Franti tickets this morning and kept getting an error that I needed to use a different device or browser. I tried every single device and browser combination I could think of and got the same message.
Web site 3/5
By Meg construction
Ticket website crashes to often. It took 48 minutes to secure my tickets
Terrible browser and app experience 1/5
By Katie 11111
Constant glitches and error messages on multiple devices. You’re a billion dollar company, get it together.
Dee snutts 5/5
By jesus is lord262
It’s a w
Terrible app and website 1/5
I tried 30 times before getting a purchase to go through. It just kept erroring even though there were plenty of ticket available
Couldn’t buy tickets for 45 minutes 1/5
By russian cuncussion
Had to settle for seats I didn’t want bc the app kept having errors
Buying tickets 1/5
Your website was having issues but that’s not the problem it’s the lack of customer service. There was no one to contact.
The worst 1/5
Ticketmaster has two simple jobs: sell tickets and overcharge. They can’t seem to do either one, and their support team they reference on the website cannot be contacted by phone email or chat.
Tickets don't work and horrible support 1/5
The new "secure" ticket method means you HAVE to use your phone for your tickets. No other option. When I transferred a ticket, my own ticket was no longer accessible. The ONLY way to reach support is live chat or email, they killed phone support. Turns out the app is completely broken but they don't let you know this. Chat only works in safari and disconnects multiple times. Turns out you can access tickets in safari and download to your apple wallet but again, you have to contact support and there's no way to know this. Horrible company. Horrible practice. Don't have electronic only tickets and then not have support and apps that FUNCTION. Where do my service fees go?! This is a JOKE.
Horrible app 1/5
App constantly has problems
Benjamin Tios 5/5
By Rios Guitar Co.
Fast and easy!
Thanks for making my wife and I day. Was able to get on line and purchased good seats for Bruno Mars. Looking forward to show.
App and website need to learn to talk 1/5
I go to contact us in the app. It takes me to a web browser to submit but is have to log in. Then it doesnt recognize my login. I was just in my account on the app. How is it that a company so big cant get this right. It seems intentional like you make it difficult to do this on purpose. You have sophisticated software for ordering its unbelievable you don’t know how to make this all work.
Is the idea to make it extremely difficult and then feign ignorance? Like blaming poor customer service on “the pandemic”. It is a tired and overused excuse
3 Stars because….. 3/5
Lil confusing to me… Also service fee is always too much🥴
Ticketmaster fees are outrageous 3/5
By That guy MA
While I love the ease of buying tickets from TM, charging 20% for a service fee is criminal. And the add ons and paid ads at the end are simply aggravating
Frustrating and time consuming 1/5
By Dande Don
For being the largest sales ticket company it is the most frustrating thing to try and purchase tickets through Ticketmaster online. They need to hire someone that knows how to process sales online or they just need good competition so they step up their game. It took 90 minutes to purchase Jeff Foxworthy tickets. How ridiculous is that!
Best way to get tickets for all your favorite events and it is so easy!
Error 418 won’t let me sign in 1/5
What is going on with this app, Ticketmaster?
Garbage app, garbage company 1/5
The huge bummer is they don’t seem to care. Trying to load my digital only tickets for the US women’s national soccer team match. I purchased two tickets, I transferred one successfully to my girlfriend, and was trying to add the other one to my Apple wallet and it just simply doesn’t work in the app, it kept greying out the ticket and said it had not been claimed yet. What?? But I had only transferred one ticket, I only got an email confirmation that I transferred one ticket and even the main page in the app said I had two tickets, and one has been transferred and claimed. So of course what am I to do, well I’ll call support and certainly they can give me some advice. Well it’s impossible to even find the phone number. I try logging in and out of the app, reinstalling the app, nothing. So I just delete the app altogether and used the website, having zero faith I was shocked when I was able to add the second ticket to my Apple wallet using the website. Garbage app.
Website hang up 3/5
By Linn in Italy
I had to try 3 times before my order for 3 tickets at DC United stadium went through. Kept saying processing, then timed out.
Several troubles to get mi tickets on this time! Got a message about my device. Y tried on 4 different devices . I got them!
Mobile app terrible 1/5
By Borker Man
Every time I try to log into the mobile app I get an error message. I can’t even access my tickets! Can’t ever get anyone live to help. Go to a different ticket selling site. Ticketmaster used to be the best but like so many big companies their service level has plummeted
Bad Customer Service 1/5
You would think during CoVid, that Ticketmaster would stand by their customers and refund a show that has been delayed 2 years from original show time. Instead, I can’t get in touch with any representative and they don’t even allow me to sell through their website. It’s frustrating as I don’t know where I’ll be over a year from now after I was expecting the show last year. Ticketmaster charged substantial fees well over 20 percent of your ticket price just to not help you during a pandemic. They charge this much to mitigate their risk of returns, and now I’m stuck with tickets I can’t use or sell through their website. Please don’t use Ticketmaster to purchase your tickets!
BBB WARNING 1/5
CURRENT ALERTS FOR THIS BUSINESS
There are 4 alerts for this business. See all alerts
December 30, 2020 The following describes a deferred prosecution agreement that has been formally brought by a government agency. The Department of Justice U.S. Attorney's Office, alleges and charges as follows:
Earlier today in federal court in Brooklyn, Ticketmaster L.L.C. (Ticketmaster or the Company) agreed to pay a $10 million fine to resolve charges that it repeatedly accessed without authorization the computer systems of a competitor. The fine is part of a deferred prosecution agreement that Ticketmaster has entered with the United States Attorney's Office for the Eastern District of New York to resolve a five-count criminal information filed today charging computer intrusion and fraud offenses. Previously, on October 18, 2019, Zeeshan Zaidi, the former head of Ticketmaster's Artist Services division, pled guilty in a related case to conspiring to commit computer intrusions and wire fraud based on his participation in the same scheme.
Hard tickets 1/5
I want hard classic paper tickets
Where are my tickets on the app? 1/5
How do i contact Cust. Servive. No phone number?!
See my tickets when i log on the website.
Do NOT see them on the app.
Hung up on notification screen after download 1/5
Stops at enable push notification setting up the app