On line sit 5/5
Attempted to buy tickets on site and it said they were sold out... went onto the app and you have plenty of tickets... might want to talk to your IT department possible lost sales.
Service Fees 1/5
By Tara Lorraine
Why the high service fees??
Needs mobile barcode 3/5
By steve akimbo
this app desperately needs a mobile barcode so customers don’t have to go to will call before entering. (First time user 10/2018)
Was able to get better tickets for the show we wanted to see and parking for the same price as other sights
Handicapped accessible seating 5/5
I am SO pleased with the Ticketmaster app! I need to purchase wheelchair accessible seating, a year ago I would have been on hold with Ticketmaster for an hour or had to email and wait for the reply. Now I’m able to filter the seats and make my decision based upon my health modifications needed, the weather projected and my family needs. All things I should be thinking about! Thank you for upgrading and understanding.
Super easy 5/5
Hate that Ticketmaster service fee.
Cheaper than a pay day loan company! Safer than a mafia loan shark.
Concert tickets 5/5
By Porsche Pauline
I’ve been buying tickets from Ticketmaster for over 50 years!!! So much easier now than camping out on a sidewalk the night before!!!
Ticketmaster fees are a scam 1/5
By screw TM
screw these fees advertised as processing charges. It’s the age of the internet, the cost is marginal. We all know your ridiculous fees are coming, so just include them in the ticket price. Don’t BS customers into thinking tickets are cheap and electronic processing costs anything.
Platinum tickets for 500 dollars, packages etc.... can’t I just buy a reasonably priced ticket from Ticketmaster???
Steve Martin tickets 2/5
I started at 10:00am on my computer to get specific seats. Took over an hour to get tickets and had to do it through my phone. Kept getting message “ we are unable to complete your request at this time “. At one time i was able to get an interactive map then it quit and wouldn’t let me see specific seats. Was wanting an isle seat but couldn’t get it because it wouldn’t open up. Very unsatisfied wit this set up. First time through Ticket master and might be my last.
“ABSOLUTELY AWFUL NIGHTMARE EXPERIENCE” 1/5
By pete gent
“ABSOLUTELY AWFUL EXPERIENCE” I realize you could care less since you guys are the only game in town!!!!
I’ve used Ticketmaster many many times for not only Ryman but Bridgestone and NISSAN Stadium, etc. and have never had issues.
Wish I could say this the last time however if I wish to attend most concerts and events I’m forced to use Ticketmaster, so regretfully I will not be attending any concerts or events.
And I will be sharing my nightmare of an experience with my friends and co-workers!
The only reason I selected one star is because there wasn’t a selection worse than one star!!!
Thank you very much!!!!!!!
Bad experience 1/5
Difficult to buy tickets. Hate we’re forced to buy tickets from this horrible company.
Seating chart doesn’t reflect actual tickets available 1/5
Just horrible when trying to buy tickets on the day they go on sale.
Horrible Online Experience! 1/5
By Dissatisfied "Customer"
Ticketmaster states that tickets are available at 10AM and then I get a “sit tight tickets will be available soon” message for 5 minutes! When the sight finally opens up and I get to select mediocre seats, I get a message that the site doesn’t recognize my device and I need to login or use another device.
I was logged in the entire time with “Welcome William” at the top of the page. Ticketmaster is horrible but they know they are the only game in town!
When looking at tickets on mobile device it does not say obstructed view. I only learned they were obstructed after a got my final ticket. It needs to be on an alert or in the title on the ticket.
Living the Good Life😊 5/5
By Jocelin #1
I love this Ticket Master app. It makes it so easy to purchase tickets😊
Fast Friendly Service 5/5
Love using Ticketmaster website Fast Service and if there is any problems a response will be available in 24hrs👍🏿
Tickets for a Star 5/5
It was fast and easy. I can use my phone for ticket entry. This is fun.
By 1/2 Man 1/2 Amazin
Cheaper than other online sites!!
Fees are still to high...
Can’t see the seat numbers on the app 3/5
Wish you could see the seat numbers or see the seats on a map with the view like stub hub
Easy ... so easy 5/5
Great little app to use when tix are going fast!
By Ivan shine
I love the app so easy to navigate and smooth
Why can’t I choose my seats from the chart?
Keeps timing out on major events...Very frustrating!!! 2/5
I understand it timing out when there are major events, but when it selects tickets for you after several tries (when tickets go on right on sale) and you want to purchase those tickets...it times out after the 8 minutes or so when you press the continue button...YOU LOSE YOUR TICKETS!!!
VERY FRUSTRATING!!! It might bring those same tickets up after several tries, but they will time out!! Several minutes later, if you’re able to get through without timing out...those tickets are unavailable!!!
I like to sit in the balcony in the 1st row - Row A - it ALWAYS brings me up Row A preferred tickets, but will time out & by the time I get in...it’ll be Row F or further back...very frustrating!!!
I purchase a LOT of tickets & am frustrated EVERY time!!!
The app is trash 1/5
I has two tickets and when I went to pay an error pop up and said “something went wrong let’s try again” now my tickets are gone and all the good seats are takin. I will never be cheated by this app again.
Always good to me, and HONEST
Ticketmaster holds your ticket hostage... 1/5
...until they force you to install and log in to this app.
A really difficult app to use 1/5
I really hate using this app but the web site is worse (good luck getting a browser with Flash to work)
This is what a monopoly looks like, crap app and no one around to make it work better
Quick & Easy 5/5
I love how quick and easy it is to reserve tickets through a reliable source. I just wish there weren’t the extra fees included.
The worst way to purchase is Ticketmaster 1/5
By Ol’ Jack Burton
The fees are out of control and totally unjustified. Buyer beware.
Be very careful they will scam you with “ticket protection” I clicked on it, it never specified ANYWHERE (I looked specifically for this) that it would be an additional charge, my total price was the same. Surprise surprise I was charged an additional $25 from them. Careful!
I ordered tickets to a show scheduled in February. Never rec’d promised tix in email nor order confirmation. TM took the funds out of my account, however! Multiple phone calls made showing that info I provided was correct in the system, yet they stated they cannot find my order. Now I must go to my bank and file paperwork to have funds returned!! This is totally unacceptable, bad business, and an unpleasant inconvenience!!
By Sean alford
Why would it not tell me why I should protect my ticket. Makes me feel skeptical!!!
Easy peasy 5/5
Such a pleasant experience, it was great, now I’ll wait for tickets!
They need to really do something about ticket scalpers. Every ticket for big shows gets bought up immediately then they try to sell for 5x or more the original price.
There needs to be a price cap on resold tickets to not go over the original price. Absolutely ridiculous.
Love Ticketsmaster 5/5
I love this app and you guys.....
Fees are better than stubhub! 4/5
By Timothy Wienand
I’ve always got my tickets from stubhub, but their fees are getting out of control!!! I tried to buy a $62 Redskins ticket on stubhub, and they wanted to charge $18.73 for fees, over 30% of the ticket price! Insane
Ticketmaster I found a $66 ticket, but only $10.76 in fees. It’s still too much in my opinion, but 16%of the ticket price is better than 30%!
It would have been a 5 star review if the fees were more like $5.00.
Ticket master is ripping people off! 2/5
By 801 in the 808
I don’t think it’s right that ticket master controls the sale of concert tickets and resale tickets. I feel that ticket master is purchasing the tickets from them selves and saling them again at a marked up price. This greatly increases the cost of tickets and limits concert going to a rich few. I am very disappointed in ticket master, the only good thing is that they did have the tickets to a great concert, which I paid way to much for.
I always use Ticketmaster 5/5
Always quick n easy.
Amazing Services! Thank you Ticketmaster!
Hate the fees 3/5
By serious matters
Hate the fees
Ticket Fees 1/5
Your fees are outrageous. Being scalped for the ticket price. Added 20% is insult to injury!
Hard to use on iPad 2/5
The website is hard to use on an iPad. It glitches and freezes up when you try to use the stadium view mode. Also, even if you put your budget in the search, it will start with the general admission tickets.
How to remove a canceled event from app? 4/5
I’ve had this Coldplay concert in Houston that was canceled due to hurricane Harvey. It’s been more than a year now and it still shows up as a canceled event. How do I remove it?
I have vouchers from the lawsuit. It would be much easier if at checkout you told me if I could use my vouchers or not.
Please start showing the entire price of tickets including fees at the beginning of the purchase process. By the way your fees are ridiculous. You should be ashamed.