Ripped off 1/5
By 8 bit snow
Buy tickets for presale? Expect to pay a ton! Only to return a few days later to fix. Seats are half price and better. Ticketmaster is just disgusting. They’ve taken the fun out of going to concerts. And honestly. I’d not be sad at all to see them collapse in the post Covid world.
Good news is I got my money back, but only cuz if the covid situation. But I learned my lesson. Never again Ticketmaster.
Won’t refund money 1/5
Had a concert postponed due to the pandemic. Ticketmaster won’t refund my money. Really?!? People are broke, just refund our money.
No Customer Service 1/5
How about you update your App to process refunds to us former customers. And then shut yourself down.
Error message 4/5
When I try to sign in I am getting an error message 560
Terrible customer service 1/5
By Play clash of Lords 2
I bought my daughter concert tickets for her birthday and when the concert got postponed customer service was no help. They said they would not give a refund and would work on getting a new date for the show. Don’t buy from Ticketmaster!
Opened the app and it can’t open up. It flashes on and off. Something is wrong.
Can’t even get past signing in 1/5
By Sophia Ashley
I have been signed into Ticketmaster on my phone for over a year and then out of nowhere it signed me out. Now when I try to sign is it won’t even show my whole keyboard so I can’t get past that point. I tried deleting and getting the app agin and it still didn’t work so now I may have lost my tickets for the shows I purchased them for.
Not the tickets I wanted 1/5
Buying two tickets from a set of 4 available in a row. Seats 2-5 available. Naturally I want 2&3. What do they give me? You bet, 4&5. There should be an option of choosing the tickets you want. I will try and rectify through customer no service tomorrow.
Where is my ticket? 2/5
Okay so, since you can’t log in again twice while you’re using a computer with your account, I decided to open the website with another device not log in to get a ticket, I did so, I bought the tickets with both devices, but the thing is I can’t find the ticket with the device that didn’t have the account. Help?.
We want our money back for cancelled events 1/5
Give us our money back for cancelled events. I live in CA and it’s not happening even though it’s still “postponed.” You guys are being cruel to people that could use the money otherwise since the pandemic started. So rude.
Ease of use 1/5
One of the hardest mobile apps to use
Worst Customer Service Possible 1/5
By IGOT7 NATION
I’m requesting more information and you all keep giving me the run around. You say it’s up to the event organizer yet BigHit released a statement saying they will be approving refunds for the postponed BTS shows weeks ago. I tried using your FAQ to request a refund, the links just take you in a circle. I tried live chatting and the agent posted an obvious “copy-and-paste” response, ignored my question and ENDED the chat. This is ridiculous, you received money for a service you NEVER COMPLETED. You can’t just change the contract AFTER receiving payment. It’s disgusting that you would use this pandemic to profit off of those suffering. GIVE US BACK OUR MONEY!
By Rip off one
You cannot change the terms i agreed to at time of purchase. I never agreed to your policy terms after my Purchase . I will be disputing my purchase with my credit card company. What you did is illegal and not valid.
Refunds don’t work on mobile 1/5
If you’re trying to request a refund like many during COVID-19, the app directs you to the website. The Request a Refund option isn’t mobile friendly. You can’t click the agreement boxes and confirm.
Difficult login 3/5
Had proems with site on cell phone. Would not even show comment text pretty crappy site / Application
Fast and GREAT TICKETS 5/5
By Noel Wanna b
Ticketmaster is worse than Al Qaeda
Rescheduling due to COVID-19 1/5
Ticketmaster, ticket sellers, and event organizers should not do business due to the fact they are not refunding tickets purchased for events that are rescheduled due to corona virus. You all should be ashamed keeping people’s hard earned money during a time like this when people are dying. Refund us our money for the Chris Tucker event at Beacon Theater that was rescheduled. Money hungry people should not prosper for this!
I like them
Customer Service, meh 1/5
Used their app to ask questions about an upcoming concert. After a few illiterate responses, I got an obvious blanket copy and paste response. They couldn’t give two Fs about customer “satisfaction.” They ended the conversation following a question I had. Judith E., find another job.
No wonder Pearl Jam sued you.
WORST. ENTERTAINMENT. COMPANY.
The worst app(s) ever - 4.7 stars is a lie 1/5
The Ticketmaster/LiveNation monopoly is fronted by the two most confusing, poorly designed apps I have ever used. The back and forth between the two apps and their websites is an unending cycle of frustration. Codes promised to ticket holders for cancelled events are nowhere to be found. Logins are rejected then accepted. The best thing to do is report them to the Federal Trade Commission.
You Guys 5/5
I wish I could get vip tickets lol. Never been to a concert and they by fav band by fay. Stay true
Live Chat 1/5
I did live chat to exchange tickets. Spent my Saturday morning and later was informed the exchange didn’t happen.
HORRIBLE CUSTOMER SERVICE.
True colors revealed 1/5
You don’t want to refund tickets? They know “postponed” (no refunds) is not good enough. This is a pandemic not a snowstorm. Good luck getting tickets purchased after this pandemic. I won’t be here ever again.
It’s sad Ticketmaster is willing to go out of business instead of give people THEIR money back. The money isn’t yours until the event is over.
Hidden Fees and No Refunds 1/5
My event has been cancelled for well over 30 days and I have yet to receive my refund. Every option I try to get answers, I get an automated voice assistant telling me the same thing: wait 30 days.
Excellent Kane Brown Tix 5/5
Always a good program serviced by Ticket Master!
They are the Pitts 1/5
What a FRIGGEN waste of time. Ticket master should pay me. I know goddamn well they’re gonna spam the crap out of my email too. Screw you guys.
Keeps suggesting that I log in (I am) or switch to another device, like a phone (I'm on one). I have to reinstall app for it to work. Why oh why can't there be another way to purchase concert tickets?
Harry Styles 5/5
By Harry and Shania
Awesome!!! Can’t wait!! Thank you Ticket Master!
Money hungry scamming company 1/5
Why on earth would you change your refund policy in the middle of a global pandemic… oh right because you don’t care about people you just care about making as much money as possible. Not to mention the exorbitant fees required when buying a ticket. Nearly $50 in fees, and now I can’t get a refund. Would give 0 stars if possible.
Logging In Constantly 3/5
Every time I open up the app, I’m prompted to log in. I even have the “Remember me” button checked, and still have to fill out the rest of the information.
No refunds for cancelled events 1/5
By Maximilian L
Ticketmaster updated their policy on refunds and are NOT giving refunds for cancelled / moved events due to COVID-19. Horrible company that can get away with this because no other service exists.
Shameful Company 1/5
During this time of need when people need as much liquid cash available as possible, your company really showed your true values. I hope Ticketmaster doesn’t survive this pandemic for these shady business practices
Refuses to refund tickets during COVID-19 pandemic. 1/5
I bought 2 tickets for an event in NYC for March 16th. Obviously with the pandemic outbreak, the event was cancelled. I was going to attend the event while on vacation in NYC, as I do not live there. Therefore I won’t be able to attend the event if it is rescheduled. Ticketmaster is refusing to refund my money, despite a customer service associate telling me that they would on the phone on March 19th. You would think when people are literally struggling to pay bills and survive, they would make it a priority to refund customers for tickets that are not being used? Also, tried to talk to customer support multiple times again and it wouldn’t even connect me. Absolute trash company and will never purchase through them again.
Refund policy 1/5
By Ticket Shyster
These guys are scam artists! I hope you guys get shut down because of what you guys have done! People are out there suffering and you’re oky with taking people’s money. I hope you guys burn in hell and everyone never works with you guys again!!!
Would give minus stars if I could 1/5
By no more tm
If there’s any problem with the tickets Ticketmaster does not assume responsibility.
iPhone 12 1/5
Your update requires an iPhone 12 in order to use? Really?
Won’t give refunds from covid 19 1/5
title speaks for itself. also, they have a monopoly on the concert ticket industry, price gouging through scalpers and “convenience fees”
Do better, TM 3/5
So I purchased two tickets for BTS back in February and I should've wrote a review on this sooner, but I was in the queue and when it was finally my turn it kicked me out?!!! I had to come back and wait again.
Also I've noticed people buy tickets just to up the price and make money so they can get better seats.. seriously?? Why allow this? It is unfair and ridiculous. Make them sell the tickets for the original price. 🤦🏻♀️ So shady.
Anyways, I'm just glad the concert was postponed and not cancelled. I'm trying to patiently wait until the new dates are announced.
Money hungry pigs 1/5
By Nugg itinerary
Imagine capitalizing on a pandemic and stealing people’s money
By Levels levels
You guys are snakes for quietly updating your refund policy so that you can no longer refund or give back money to those who purchase tickets to concerts and shows that are postponed or rescheduled during the COVID-19 crisis unless the shows are canceled.
Refusing to refund postpones shows 1/5
Ticketmaster is now refusing to refund money for postponed shows in the middle of this pandemic. They are a trash company with even trashier morals, please don’t buy your tickets through this company any more.
F*** Ticketmaster 1/5
The app is horrible. The site is terrible. Ticketmaster’s new policy of not refunding postponed shows in the current environment is inexcusable.
Profits before people in all things. Piss of Ticketmaster.
Poor handling of pandemic 1/5
I have always used Ticketmaster, but now that they have changed their policy in the midst of a worldwide pandemic. I am disappointed in their response to COVID-19. They are no longer allowing refunds of shows/concerts cancelled, which is asinine. So many things are being postponed right now, it is not okay to change your policy during this time.
Greedy Trash 1/5
Ticketmaster is garbage. It’s not enough for them to rob people with excessive fees when things are normal, they use the pandemic as an excuse to make even more money. Shame on you!
No refunds 1/5
Ticketmaster is no longer refunding postponed shows.
Horrible Service. What a SCAM! 1/5
By Gummy Fish
We bought our tickets months ago for a specific day unfortunately the show was postponed but no refund was offered as an option. Spend hours in the phone with 2 agents and they basically expect their customers to make themselves available on any given day for a postponed show not due to customer’s fault instead of providing refund. Customer service over the phone was terrible and not helpful at all. Will never buy any tickets through them every again! Unbelievable!
Shady and money hungry business 1/5
Ticketmaster really preys on the fact that fans would pay above their budget to watch their favorite artists live. The fact that they do dynamic pricing to price gouge tickets they know are in high demand is cruel and unfair to both fans and artists a like. Recently among the pandemic, they are refusing to offer refunds, only allowing for the possibility of attending a rescheduled event or allowing a refund if the artist offers such. This company clearly does not have any sympathy or general regard for their customers. They continue to be a huge disappointment.