It really does not help if somebody takes your wallet 1/5
I lost my wallet and someone random picked it up and I thought oh hey I have the tile app this should be easy to track down but no it’s not it’s based off of other people’s tile to find it. So Even though I was on the spot of where it said my wallet was I actually wasn’t because i tried hitting the ring the tile button but it wasn’t close enough so I spent 45 minutes walking around and still couldn’t get close enough but 30 minutes later I get an update on how the community has found it so I go to that place and still no luck even though I was on the market on where it said it was so thank you for making me spend 15 dollars on something that is a great idea but is very flawed and doesn’t work when you need it the most
Lost my car /house keys for three weeks 5/5
I drove home with my extra key but I can’t find my original car/house keys for the past three weeks! Suddenly remembered that I have TILE attached with my lost keys. I get on the TILE APP and the app said my lost keys was at the HONDA where I have my car serviced.
I called my service guy he said he hasn’t seen it. I told him the TILE device telling me that my keys are there. I told him I will be there and will using TILE app to find my keys. When I got there he still said I haven’t see the keys. When I tapped on the TILE app. Then I just followed the sound and my keys were in his supervisor office draw:). He was very impressed and said he definitely will get his wife one:). Tile save me 250 dollars.
Truly an amazing invention and app just one thing is that you can’t change the phone ringtone if that’s possible that would be amazing. Also if you guys work with apple somehow so that the tile would be like the airpods where you press the button and it shows up with a menu on the iphone or device.
Dog collar waterproof tile 2/5
This was working well. It’s about two months old. I got the newer waterproof tile, because it is for the collar my Labrador wears. I haven’t used it much and now it doesn’t work. It works intermittently, but defeats the purpose if it doesn’t work all the time. I tried the ”help” area of your site & didn’t see any customer support, just many customer issues to read. Is there a customer service line, to talk to somebody about this? THANK YOU!
By I TRAVEL A LOT
This app suddenly disappears and has to be downloaded (albeit from the cloud) at least once a month. Meaning it is useless to actually use it unless I look to check it regularly.
So far enjoying the tile pro and this app. 5/5
It’s stupidly easy to set up, forget about and then remember when you finally need it.
I like the idea, but functionality 3/5
I do like how I can find my keys or whatever I'm looking for, my concern is that I can’t find an answer for finding your phone if bluetooth is off.. theres not really a way to use your tile to briefly activate bluetooth to signal the phone to ring then turn bluetooth off.
Rarely works 1/5
Worthless. I’ve followed all instructions, put on all the recommended settings, talked repeatedly with customer support and this thing still hardly ever works. I’m literally holding my keys next to the phone, and it still can’t find them. And it’s not this phone; it was the same with the previous phone. A complete waste of money. Canceling and finding something that actually works.
Battery drain?? 2/5
By Lee PA 027
I’ve been a loyal Tile user since the initial rollout but over the past couple days the Tile app has been draining my iPhone SE battery at a ridiculous pace. I’ve had to recharge 3X already today by dinner time. Is anyone else having this issue?
Ruins Bluetooth 1/5
By Ounrg kundve
Tiles are great for finding your keys, horrible if you listen to music, talk on the phone or do literally anything other than find your keys with Bluetooth. I understand that there are technical issues with how many BT items can be connected and the types of data that can be transfered simultaneously, but there should be a warning that using a Tile will make BT audio unusable. I have experienced this with iPhone 8+ and XS Max, using Bose QC 35ii, Ford Sync, Bose Soundsport Wireless and Airpods. I bought multiple BT headsets and even a new phone trying to sort out the problem, the problem was not on my end. Glad that I have like $150 of Tiles that I am unable to use.
Tile’s Not Ringing When Trying to Find 1/5
The app and tiles worked wonderfully at first, but with the replacement tiles its hit or miss. I’d already found my keys before the tile started ringing.
New Purchase 3/5
I have had the product about 1 week now and it works as advertised so far. My problem has been with Customer Service who has responded but not directly with my issue regarding an additional charge that I agreed to for expedited shipping. The product was not delivered within the timeframe advertised and no portion of the additional fee has been refunded or directly responded to by the Company.
Works as it should, but... 3/5
The tile itself needs to be louder. My wallet was in the pocket of the pants I wore yesterday. While standing over those pants I could barely hear the tile ringing...
Not effective - disappointed 2/5
I have to find my phone myself and start up the app in order for the tile app to make the phone ring. Every time i’ve needed the Tile help I would hit the button and when I find the phone (myself) it’s just vibrating. When I start the app, it THEN makes sounds. Two stars cuz it works better finding the tile on my keys from my phone.
By Wows people
Very very unorganized app. I will walk all over my house and it will NOT give me the option to ring the tile. It continues to tell me to get into “range” knowing full well my keys are in the same house as me. I even went to the map locator and got right on top of where it was pinpointed, still, nothing! The app would even tell me that it was connected to the tile yet STILL would NOT give me the option to ring it. I have been doing all I can on this trash app for the past THREE HOURS, and am still trying to find my keys. I have no idea how it’s getting good reviews, these must not be real people. Can’t be. If you are considering buying this app and product, I am sorry to disappoint you, but look elsewhere because this ain’t it chief. Complete and utter garbage, thank goodness it was a gift, I just feel bad for my girlfriend wasting her money on this useless piece of irrelevant existence.
Stop pestering me to upgrade 2/5
I love this little gadget, Ive already used it to find my perpetually lost keys.
What I don't like is being pestered to Upgrade to “Tile Premium”every time I open the app. Its obtrusive and annoying to be forced to close an AD popup before I can get to the core functionality I paid for. Bad design, alienating
It’s a scam. Not worth it. Don’t accidentally try the trial and then forget to cancel it. They won’t work with you
Pet Rock 1/5
Tile hit this holiday’s “gift for a friend but not a close friend” pricing sweet spot, just like the Pet Rock of a few years ago.
There are many comments here that do a good job of criticizing it. I will never understand how the average rating is as high as it is.
You can only use this for one year. Then you have to buy a new one. They won’t let you change the batteries out. Avoid at all costs.
Stop the nagware!!! 2/5
By Jason Bovee
Look, I bought your product. It works. Congratulations, but STOP ASKING ME TO JOIN YOUR PREMIUM SERVICE!!! You already got my business, so don’t do that. I now CANNOT recommend your product over several others that work just as well without nagging their customers for more money.
Horrible Customer service 1/5
I received a Tile for Christmas and set it up and it worked. A week later I sent a link to my husband to have access to also be on my account. I had sent a password reset and it has not worked since we logged in. I have attempted to chat and all they cared about was if I was premium member and sent me a reset password.
Still cannot get my tile to work, it beeps 6 times and then does nothing. We have taken off the app and tried to resetup and still nothing. This little thing has caused me much unneeded aggravation.
No I do not recommend as they have horrible customer service!
Can’t return found keys 1/5
By Mohy e
The basics say, if you are able to send my location to the owner of the tile, you should allow us to communicate. Don’t leave it to guessing where he is trying to guess where is his keys. No way to send notifications to the owner of how or where to find their keys. As a finder, you got to send your location to a stranger, not only this but become traceable where you go once you download this stupid app. I wouldn’t recommend this product due to the above app feedback and because it have a human factor to get your lost item back.
Declining big quality and customer service 2/5
I have used Tile for several years; started having problems last year with two defective tiles. This year worse: had 2 tile slims that needed replacing, could not activate the one replacement I’d already purchased directly from Tile. Ordered 2 new ones and they are terrible: barely audible. Can’t hide old tile just replaced. Adhesives tiny compared to what they offered in past. Definite decline in quality. After a week customer service was able to get the one tile working and the replaced one hidden but not looking forward to repeating the same malfunctions endlessly.
Fantastic App 5/5
Has saved my butt a few times.
Apple Watch app 2/5
Just bought 6 tiles. They work fine with the iPhone but the Watch app only works if the phone app is open.
Tile will not ring. 2/5
I loved these Tiles but now my tile will not ring. I’ve done everything you say in the “Help” section to no avail. The tile is not even a year old and I feel like I just threw my money away. I have tried searching for my keys with the phone and the keys can be in my hand and the keys will not ring. The volume is set to the highest level.
Also when I use my keys to find my phone the phone will ring at a very low volume and will not increase in volume like it used. I have uninstalled the app and reinstalled it to no luck.
I’d like to buy more Tiles in the future but I’m kind of hesitant because of these issues. Please help!
8 Terrible Tones & Patchy Performance 1/5
By Computer 4
No one who hears you using Tile will ever respect you again, and it likely won’t work half the time.
There are two reason you cannot preview Tile’s ringtones on their website. First, there are only 8 options to choose from. Secondly, these choices are all cloying and awful tunes. Not one of them is a neutral trill, tone, chirp, or beep. I imagine one out of twenty people might find these tones cheerful and pleasant, but personally I would rather sit next to a wailing infant for the duration of my next plane flight than endure ten seconds of anyone hearing me use a Tile to find any of my possessions.
That having been said, you should be much happier throwing your tile in the garbage (please don’t inflict Tile on anyone you know by re-gifting it), and buying a knockoff on Amazon. Most of Tile’s product offerings are not rechargeable. Instead, they want you to subscribe, to receive new ones annually. Notably, they do offer a model with a replaceable battery. Sadly, it still only ships with the 8 intolerable tones mentioned before.
Worse they charge a subscription fee for features that knockoff competitors bake in for free. For instance , having your keychain notify you if you have left your phone behind, or vice versa. If no-name competitors on Amazon offer this feature for free in their apps, it stretches the imagination to think that this feature warrants enough work on Tile’s part to charge a monthly fee for.
In my experience Tile preforms no better than knockoffs offered on Amazon at less than half the price, and unlike Tile almost all of the knockoffs are rechargeable. Yes, I often find my keys before I can get them to chirp, but my experience with Tile’s products is no better. I believe this to be a fault of the underlying technology (Bluetooth + always-on), not of Tile or their competitors specifically.
Do yourself a favor, toss your tile and replace it with anything else that says it’ll do the job.
Extremely Reliable Product That Is A Must Have! 5/5
By Can Texas
This really is an extremely reliable product that works very well and everyone should have them! They work for anything ranging to keys, remotes, pets, luggage, etc. It has worked on all of my luggage for tons of flights! I recommend getting the “Pro” model because of the 300ft range compared to the “Slim” model which is just a 100 feet of distance and the “Mate” model which is 150 feet of distance for the location range from the Bluetooth.
I might have the “Mate” and “Slim” models backwards in terms of range but it’s either exactly how I claimed them to be or the feet of range on each one just needs to be switched to the other model? You can always look it up on Amazon! But the “Pro” Tile model of which I have 6 are the ones to have!!!
Get them for yourself and they also make for GREAT Christmas and Birthday gifts! I gave them to my Patents, brothers, and sisters for Christmas and they all love them and use them!!
By Honest American
Worthless tech 1/5
By itunes frustrated
The tile only works if Bluetooth is on and the tile app is on, and also has to connect. Also can’t have phone in do not disturb mode. There are so many links in the chain that this tile is bound to fail you and it does!
Tile will fail you eventually. And greed is why. 1/5
By 8 bit snow
TL;DR - DO NOT BUY! The product is faulty and likely to fail.
I’ve used Tiles since the beginning. Sure, they had limitations. Bluetooth is horrible tech. Batteries are a pain to make last a long time. But initially, Tile worked within these limitations as best they could. And one thing that NEVER failed (so long as your phone could communicate and the battery could make happen) was IT MADE AUDIBLE NOISE.
And sure. That noise might have been not very loud. But they got better with version 2... and things looked to be on the up. It was annoying to replace them every year. but.. I didn’t mind. Until recently...
It seems things went terribly wrong with the latest updates. And it is clearly related to when they thought it cute to be able to update the Tile with a new ringtone. Somewhere in there they introduced the most infuriating bug ever. Namely that it often stops making noise. And this wasn’t just one Tile. This was ALL the Tiles that had this functionality.
Now tonight, my keys are really lost. And all I have is this dumb visualization thing. No sound. I know they are near, but nothing. I knew this was going to be a problem one day. And now that day is here... And I’m beyond angry!!
Even more infuriating, I suddenly see this stupid offer of “Tile Premium”? Really?!? Tile invested money into making that “feature” over fixing the clearly faulty firmware/hardware!? OMG I’m livid! I need to find my keys!!
Tile lessens the reliability of their product and has the nerve to ask me to subscribe to this new garbage!?! I get the need to support the backend that makes all this “work”, but... clearly this company’s priorities now lie squarely with greed over providing a reliable product.
I was fine with Tiles not being ‘cheap’. Reliability and good engineering is not cheap. I bought my Tiles and had faith that the product would work. Because for a few years, they did. And briefly, they seemed to be getting better. But Tile has clearly chosen greed as their core value. They add shoddy features that introduced complexity (and bugs) just to add another bullet point to the feature list on the box. And I guess they’ve reduced the price to make them available on a wider scale... and now this new premium thing to make up for that.
What was once a decent product has now been reduced to a shoddy piece of electronics and a money grab. Do not buy Tiles. Do not subscribe to this new premium service. A reliable and useful product is no longer their priority. And I will make sure that all my friends and family know! And now you know as well! So return that stocking stuffer as soon as possible!
May Tile fail harder than my attempt to find my keys tonight!
Dear tile 5/5
By Fireman is cool
My tile quit working and wondered on what to do I have tried everything online and the app so what do I do
Alright product 4/5
Love using Tile, I’m a forgetful person so there’s no telling where I’d leave my keys. Only downside is that they die (had no idea until I received a notification warning me to replace my tiles) other than that. Great product just wish there was a better/longer lasting battery life because they are not cheap to keep reordering.
iPhone app great Apple Watch app not so much 2/5
iPhone app is wonderful works well connects then you get to the Apple Watch after some past updates it won’t let you use it or find your stuff from your Apple Watch unless the iPhone app is open on your phone this defeats the purpose of an Apple Watch app I would just really like to see it fixed and be able to open it on my wrist and use it without picking up my phone
Great app 5/5
Used quite a few times already . Thanks such a great idea
Tile volume 3/5
I bought a four pack of Tile Pro as a Christmas gift for my husband. Three of the four worked great when we tried them out.
We are disappointed one tile has a significantly lower volume. We are 75% happy with tile.
Get rid of the pop-ups 1/5
The forces you to signup for the premium service with distracting pop-ups.
Used to be great, now, not so much 2/5
I used to use tile to find my keys, my phone, and all sorts of stuff. It seems way less reliable now. I double press the tile and my phone plays the tone, but you can barely hear it.
Tile mate 1/5
This is a COMPLETE waist of time... the only way to use it is, either pay for the premium service or make sure you update its location right before you loose it. Lol
Could be better 2/5
I wish I could see my tile battery left and I should be able to delete my dead tiles tile support is terrible you have to wait at least 1 hour just to talk to someone
My tile won’t ring 3/5
Unfortunately my tile had been working perfectly for the two weeks I had it, but when I tried it today the tile won’t make noise. I turned my Bluetooth off and back on, turned my phone off then back on and nothing’s worked.
Waste of time & money 1/5
By Tristan Jones 02
If I could give it no stars I would This stole mate was a was of money I deleted them on my app on accident and I tried to reactivate them and it says that it was previously activated now there’s no way to delete the activation to I can re activate it I won’t advise this to anyone it was a waste of time and money and of curse you guys don’t have a support team to help me with this issue dummest thing I ever bought won’t do it again.😡😡😡😡😡😡 and also I’ll see if there’s a corporate number or something and making a complaint or FTC.
Hands Down best purchase of my life 5/5
These tiles help save me and pull my life together! I would lose my own head if it wasn’t attached!
'Notify when found' has never worked 1/5
I've used Tiles for quite a while. Despite being told there are over a thousand users in my area, in experiments where I've left tiles as "lost" in the hope that someone's phone would connect to them, I've never been notified of a tile. I've let 'Notify when found' run for hours with no joy. Before the numerous experiments I made sure that the tiles were connected and seen by the app on my phone. I've used different phones and different tiles. Tiles may be of use only if I lost a Tile and it was not moved from the place where its BT connection to my phone was lost. I have a tile in my wallet. If my wallet was dropped, hopefully it would be found by an honest person or it would still be where my Tile app recorded the location of the lost BT connection. Because even though there are over one thousand users in the area, my wallet would remain lost. Over a thousand users apps should "automatically and anonymously update the location". It's never happened. (Support could not provide an answer. My phone and the Tile app's settings are not the problem.
Yuck. Never could get to work 1/5
By feel ripped pff
Installed correctly , never could get to work. Suppose I will just use it as another keychain
Best customer service ever 5/5
I love having a tile on my key chain and wallet
Never loose my belongings again
Also I had a little issue and the customer service rep went above and beyond.
I recommend tile to anyone
You can even put one on your pet :)
Good product terrible app 1/5
By nfmekwkzi nt rlwman
The product is great but the app is horrible. The issues I have with it are as follows:
1. If you want to change out a tile you can’t remove it you can only “hide” it. I’ve attempted to “hide” an old tile multiple times because I replaced it with a different tile product. It seems like every time I hide the old one, it just comes back the next day and kicks the new one off.
2. It constantly asks me to upgrade to the premium account. You can’t even say no to it, you can only have it ask you again later.
3. It’s not Intuitive and it’s difficult to navigate.
I really like the idea of tile but the execution of the app is downright awful.
New product broke the app 2/5
Funny this keeps happening across the board. They release a new product n suddenly yours dont work so well. This time my Tiles only page my phone if the app is open in the background. Worked just fine w/o the app being open.
Never update. Software updates are a conspiracy to sell hardware.
Peace of mind! 5/5
As someone who always loses their keys, wallets, etc., Tile is perfect! The premium features are useful so I can get alert if I forget to bring my wallet when I leave the house. As a professional photographer, I also have a Tile in my camera bag so I can track its location if it’s ever stolen. Tile gives me peace of mind!