Love the app just wish you offer more customizations like more syrups and light ice options
Sends orders to the wrong place 1/5
Since the last update of this app, my online order keeps ending up at different restaurants than the one I placed the order for. Even when I explicitly change the store and the app asks me to verify my choice, it still some times sends the order to the wrong place.
I’ve been ordering coffee via mobile for the last 7 years, using the Starbucks, Dunkin’, and Tim Horton apps, and this is the first time this is happening to me.
Plain bagel with sausage 3/5
I just wish I could add sausage to a plain bagel. The app only allows for bacon to be added under the protein section. Maddening.
Inconvenient, unbearable 1/5
App doesnt work half the time, is super slow, and you cant scan anything through the app. Timmys is becoming a joke, didnt even know you couldn’t play RRW until I bought my order just to find out you have to scan ahead of time. They dont care though, just less chance of someone to win their prizes. I think im done with Tims altogether. All the gimmicks that got people to be customers are wearing off
Loading Tim Card fails. Mobile order fails. 3/5
Last few weeks have had ongoing issues with loading Tim Card as well as using app in general to place an order. Pops up with error loading card balance or error with credit card information, and card doesn’t get loaded. My credit card shows the charge as pending. Reported about 2 weeks ago through app. They acknowledged the problem and said they were working on it, but it has been a problem for almost 3 weeks now.
rewards do not work 5/5
My last three visits in the past two weeks I have not been able to receive any rewards for my purchases. The store is even confirming that when they scan my card, it doesn’t appear to work. This is happening at multiple stores. It’s really hard to participate in a rewards program or the contests, when the scan and go feature doesn’t work at all. when I try to submit a ticket in the end app support, I get a error that the service is not available.
Zeros stars is more appropriate. 1/5
By nother me
Nothing but problems with this forced new app. Bring the old one back.
Fix Roll Up the Rim, Tim. 3/5
By Dom Holmes
Roll up the rim promotion isn’t working for more wife or I. Looking online, it seems we have a lot of company. It’s a “free” promotion, but still very frustrating.
By ruffy the roo
Those of us that have our font in large font, you can’t read most of the website. Your Roll up the rim wins aren’t so good. I don’t need XM satellites, I don’t need athletic emails and that stuff. Just make it coffee and donuts. Those are a win!!!
Fix the payment system! 1/5
Terrible app, They still have this glitch that’s been happening for a couple weeks where i can’t pay it says “error” every time i check out and i tried 3 different cards
Great coffee 5/5
Never disappointed not matter what state I’m visiting with a Tim hortens
Hope you don’t need a refund 1/5
The app has been a frustration almost at every step. In order to get you points you have to order and pay through the app. To play the roll up to win game you have to order and pay through the app. If you do order and pay through the app and you go to pick up and find they don’t have something you ordered (we ordered a soda and the machine was down) there is no mechanism to issue a refund. You take a substitution or you must call corporate. All I got back was points… not cool.
Deleted app with the points. Not worth the hassles.
The app is somewhat confusing to use
I have been unable to use the roll up the rim feature after multiple tries
App stinks! 1/5
Someone needs to redo this app! Offers never work just say we working on it come back later. It’s been days. Really? Do better
Cannot Use Delivery Option 1/5
With the updated at delivery to my home is no longer an option. With the old app delivery to my home was not a problem. Now for some reason with the updated app it’s not allowed.
Happy Birthday, but not to me 1/5
Had my birthday reward converted to points since we had an ice storm and no Tim Horton’s were open that day. Go to use them and somehow my account is Canadian (I live in the US). I can’t use them saying I’m American and if I call myself Canadian they change the point value so I can’t get the reward. They can’t change it for me so you have to delete your account. Whole thing is a waste of time, go to Dunkin, these Canadians are the Justin Biebers of food.
Roll up the rim game 1/5
It’s really ridiculous that the roll up the rim game is only on the app and only available to people using the Tim card, or whatever it is. I don’t want to deal with an app. I just want to go to a drive thru, order my coffee, be on my way, and maybe win a free donut every once in awhile. The appification of everything is so annoying.
Love the app 5/5
By Weather good
A real timesaver!!!
Rewards card won’t save.. 1/5
The rewards card won’t save to the wallet after I got a new device.. So I won’t be using the app at all until it is fixed!
Lovin it 5/5
By jesusthe secondcoming
Is the best app hands down ! Or up holla
Updated App is a Joke 1/5
I have used this app for years with absolutely zero problems. Whoever designed and approved this new UI is completely out of their mind. The layout is seemingly random and has no structure. It takes a solid 5 seconds for the app to respond after tapping any menus or attempting to add an item to your cart.
Please bring back the old design.
Apart from this, I have not been able to place either a delivery or pick up order for over 2 weeks. I just receive an “Uh oh! We encountered an error creating your order. Please try again” message, and have to wait several days for the pending charges to drop off my card statement. I’ve tried clearing the cache, reinstalling the app, paying via Apple Pay, paying directly with my credit card, paying with my Tim’s card balance - nothing works.
Oh yeah! 5/5
Amazing app! Cheers Timmy’s!
Error Adding to Apple Wallet 1/5
By Gummy Chew
I am unable to add the rewards card to my apple wallet. I have tried every method of restarting my device, closing and reinstalling the app but none of these methods have worked. I still get “There was an error adding this card to Apple Wallet”
I do not want to have to log into your app every time I enter the store for a coffee I just want to scan and go. Please fix this
Roll and win 1/5
By dolphins225. 225
Game is rigged they started passing out the Cups a week prior to the game starting so I saved 9 of my cups when March 6 came along trying to scan them and would not scan emailed Tim Hortons about the situation they told me it would not work because I got them early. So if the game started on March 6, why are you passing them out early? I know why so they don’t have to give out all of their gifts that they are given out figure they get rid of half of their cups before the game even starts then screw the customer that’s the story I got from Tim Hortons. I can turn the lights. A A.
New Update 1/5
By Cool Red Ice
After roll up the rim try it won’t let me get to the bottom of the Amex card page so I can’t get back to the home page. This makes the app useless now.
App is now useless 1/5
I’ve messaged support many times about how you cannot add funds like before. They will debit your bank account but not add the funds to your Tim’s account. Now this morning the restaurant tells me Scan and Pay doesn’t work there anymore! What it comes down to is that many people are having the same issue and Tim Horton’s refuses to properly address it or fix it. Support gives back useless answers that try to misdirect the problem. Do not waste your time with this app, it is completely useless at this point.
Latest update ruined the mobile ordering process 1/5
By Gattaca is one of the worst movies ever created
My black coffee orders used to get put out immediately for pickup, now get put in the same line as all the fancy lattes so I have to wait 30 minutes for a black coffee. I guess I will not be paying for any more coffee
Keeps sign out then can’t log back it. 1/5
Some how ended up logged out. When trying to log back in with the code send was flagged as the wrong code. Tried again, same thing. Requested new code. THREE TIMES! Had to paid cash when I have money on the app. Lost a roll up change and points.
App is terrible 1/5
By In line for coffee
Your app is terrible. I just wanted to roll up the rim the old way. You make it too hard to check.
Ms green eyes 5/5
Usually decent. Like the lady that works late at night. She always makes really good Birthday cake tidbits with lots of sprinkles.
Rip off 1/5
I love Tim Hortons product .. but this app is a joke. It told me a 1/2 dozen donuts was $5.89 and my wrap would be a little over $5 .. when I placed the order they charged me $22 + tip and delivery for the order and when I called the Tim Hortons that was delivering .. they said I was charged over $9 each for both. I emailed receipts with proof of the totals from their own app to customer service and basically got an automated useless response.
App is awful 1/5
I’ve ordered from the app for the past several years and this recent updated version is awful. It crashes, doesn’t load when you select an option, and is no longer convenient. I struggle with social interactions so I order online. Now, my local store doesn’t take mobile orders and the app functionality makes me want to cry. The only reason I still go to Tim’s at all is because it’s on my route to work. If I had any other choice the app would make me never go to Tim’s again.
The last update you just push can’t add $ by APP.
So many things to say.
#1 it takes way too long to offer store locations. I have full cell service - what is the malfunction?
#2 I switch locations and it still reverts back to the last location used. That was a real blast at the drive through when they couldn’t find my order.
#3 the pop ups. OMG. Please stop with the pop ups. Show your offers on the app main page and stop with the pop ups.
#4 I super duper love the unexpectedly logged out of the app thing you guys do. That’s always a fun surprise at the worst time. Why does this happen so often??
#5 I have now tried reload my account about 6 times unsuccessfully. That was also super fun at the drive through when I had to rifle through my purse to find my credit card because the payments aren’t going through. Worker at the drive through says it happens regularly and sometimes people don’t have cash/another payment choice.
What is going on?!?!
Worst app ever 1/5
By Mimo… DD
This is one of the worst apps I’ve ever used. I feel like I have to look for everything I want to use within the app. I’m also a tech hello savvy person, so if I am having trouble with this app. I don’t know how anyone else is able to use it. Also have the reward system and payment be two separate accounts it’s really inconvenient. Another thing Half the time I go to reload money on my account it doesn’t work.
app update 1/5
By Is this stupid nickname taken?
Absolutely do not like the revised app layout… Go back to the old one or I might not be using it. I agree. Its TERRIBLE.
New version doesn’t work 1/5
Can’t reload balances
Worst App Ever 1/5
By Jen Hadley
I have money on my Tim Card in the app but I have to log in and out of the app 3+ times for the money on my card to appear.
Just when you thought there was hope 1/5
The new version of the app is even worse that the older one.
Can’t reload the card. Orders fail. The QR code doesn’t load half the time. Even if you have balance on the card, it doesn’t show.
It’s like monkeys are in charge of the app
Crashes on the reg 1/5
By dog giy
This is the least stable app I’ve had, crashes in the middle of ordering frequently
New update has taken money from my account is not available 1/5
Since the new update, I was unable to add funds to the account. I sent a message and was got a response that they’re aware of the issue and it was going to be fixed. I waited a few days and attempted to add funds. Funds left my bank account and are not accessible in the app. Of delegates and reinstalled the app. Still no luck. I sent another messages 4 days ago and have received no response. Currently the funds have not been allocated or refunded.
Old app was fine. New redesign (around February of 2023) is trash. 1/5
The new app redesign is absolute trash. The user interface looks like it was designed by Stevie Wonder, and given no consideration to user inputs, much less adequate testing before rollout. Example: I put in my order today, hit “change location” and changed it to the location I was currently sitting in the drive thru line of. Got to the speaker, asked for my order, and they didn’t have any record of it. Looked at my app, and it automatically changed my location BACK to the previous store I visited yesterday. So instead of getting my coffee at the location that I went out of my way to specify, I had to waste time and effort driving halfway across town to pick it up at the wrong location.
Love Tim 5/5
Always had the crescent with egg and sausage until it ended. ( lost a good one) now my hubby and I have sausage egg muffin. Coffee is the worlds best!!
App problems 1/5
I have been trying to use app for a year, it gets to last step and says ooops something went wrong. Have never been able to use an offer
Fix The Add To Apple Wallet Error 5/5
By Brandon Roseboro
Love the App, but can you please fix the Error Message on the Add To Apple Wallet feature, thanks you
Ruined a good thing! 1/5
Not a fan of the new layout but whatever, I can deal with that. But now the app is completely useless because the reload function won’t work. You tap on reload and absolutely nothing happens, if you try to reload with Apple Pay, apple prompts you to double click to approve, but the balance never increases (if it even shows your balance). I can make it to the Tim’s nearest my work there and back in 8-10 minutes so I usually just grab my phone and license, Not a nice surprise to go through the drive thru and not be able to pay for my drink because the app is broken.
The app won’t let u put money on it.
Fix Your App 1/5
Tim Hortons & Costco have outdated apps. Half the time it does not work properly. Come on, get it together.
Latest update broke app payment 2/5
Copy and paste.
The app LOOKS nice now.
But the app is worthless now after the most recent update. I can’t reload my Tim Card. This is the third or fourth time this has happened in the course of me using this app over the years.