Convenient but not Customizable 3/5
App is intuitive but limited. I wish it were possible to customize my order more. Adding or subtracting meat is HUGE, but not an option.
In US, reloading the card in Canadian $ 1/5
All of a sudden... it doesn’t work and if I can’t reload I can’t use the app.
Tip option 4/5
Please consider adding a tip option or round up option for tip.
Every time I have tried to add my physical card to my account in my app it says it could not match. I’ve tried the actual website and I’ve tried the app. I know I’m putting in the correct number on the back but it won’t work
Newest update 1/5
The newest update when picking a location it does not allow or show any to pick for a location.
Good when it works, which is rare 2/5
I work in a busy hospital and this app is great for skipping the line and not wasting time waiting...when it works. I was coded as Canadian for a long time and that caused me fees and lost money from the exchange rate. Customer service was horrible and didn’t refund me any of my losses. The app has been down for a while and no one responds to your inquiries. This app also lacks the options you can get by going to the counter which stinks.
I can’t access my account. Every time I try to log in and use the verification code it just says account not found.
Just an idea 3/5
Combining the Tims reward card and the digital Tim card would be way less cumbersome at the register. Especially the drive thru. Since the new registers went in, my favorite Tim’s can’t figure out mobile orders so I have to order at the drive thru speaker, then hand them my phone to get my rewards and then get it back then hand it back again so they can scan for my payment.Not that I can’t just pay and skip the rewards but who doesn’t like being able to earn free coffee!!!?? 😉. It defeats the purpose of the app when your restaurants don’t get on board with your vision.
Also, a complete menu on the app. You can’t order things like chips with your sandwich or certain flavors of coffee or donuts/muffins.
Nothing works except for the 1/5
Scan for rewards can’t find a restaurant can’t place an app order can’t add money
Crashing and Tim’s Rewards Crippled 1/5
Ever since you changed over to logging in with email, I’m suddenly on a Canadian account (I live in the US) and I can’t get any Tim’s Rewards credit for the MULTIPLE times I order. This morning, I tried ordering multiple times and the app kept crashing.
By heideF 1
I can’t access my account . Every time I put my email in sends me a verification code. I put the exact code in and it says invalid code . I have done this 3 times ridiculous
Very helpful. 4/5
By Coffee Shop Artist.
I deliver and I drive by a Tims every morning so with the app I can place an order and pick it up when I come by.
Update is bad 1/5
After the update, app continually states it needs an update.
New update 3/5
I updated the App but it keeps saying it needs updated to use the App. Frustrating!!!!
The worst! 1/5
If there where the option of -stars I would have rated it negative! This app never works. I have reinstalled 2x. Lost all my rewards and still doesn’t work!
Update Issue 5/5
By Tony Palombaro
I tried using the app this morning and a alert came up to download an update. It brought me to update section but would not let me update it. I was unable to use the app to order this morning because of it
Need bugs fixed 2/5
By Dave MacFadyen
I’ve lost 4 free coffees in the past 6 weeks due to the app not recording them. Now the app says it needs to be updated. No update is available.
Local restaurants not on map, broken after update will not work 1/5
Unable to submit feedback for the problem,,, I’m not in Canada,,,pretty much useless uninstalled
Poor plan 1/5
Your update has me stuck in a circular patter of telling me to update now and then prompting me to open the ap. Of course in this mode I wasn’t able to record my purchase today. Frustrating and poorly planned.
Version 2.0.12 is crap 1/5
The new version doesn’t work, it states you need an update and when you update , it states you need an update. Just one big loop. Text your apps before release. And yes I’m on the latest IOS
App not working 1/5
Tried to use the app this morning
Screen pop up tells me I must update app before using.
Tried to update. Continues to send me back to app we’re it tells me to update before using.
I cannot use the app. I cannot update the app.
SO RIGHT NOW I CANNOT USE THE FUNDS I LOADED INTO THE APP SO TIM HORTONS HAS IN EFFECT STOLEN MY MONEY !!
DO NOT DOWNLOAD THIS APP!!!!!
I would love to be able to use coupons when ordering with the app. And I can’t seem to upload the app to count how many orders for a free coffee
I updated my app for Tim Hortons and it’s stuck in a loop and I’m not impressed I did not get my credit for the coffee I got this morning I think you guys need to go back to the old punch the card one because the computers only work when they work. sincerely Nancy Hager
Issues before and issues still 1/5
When I was using the app before it let me load my card and place orders. My local Tim hortons would not get drink orders though, they only got my food orders I would place. Then it stopped letting me load my card.
Now I updated the app and every time I go in it, it keeps saying I have to update. I even deleted the whole app and redownloaded it and it stills says I need to update.
Just updated this app and now it doesn’t work. Every time I try to go back in, it tells me I need to update app to use but I already did... Frustrated
Unable to use after reinstalling 1/5
By Jrod Buffalo NY
I was having issues after updating, it’s still asking for update. I uninstalled the app and reinstalled and still having the same issue. Now I can use the app at all
Update fail 1/5
I use to love this app. Since your last update the app won’t open! It just says you must update to latest version but according to App Store I have the latest version. So sad I can’t use the app anymore!
Waste of time 1/5
The store we ordered from was completely unprepared with the order despite the app saying it was ready. We picked drive through pickup but had to go into the store to explain our order completely wasting the time saved ordering online. The cashier didn’t even know there was a Tim hortons app and seemed shocked that we could order online.
WASTE OF YOUR TIME 1/5
I would give this app zero stars if that was an option. First off, the app doesn’t have the full menu so you can only order certain things. The menu at the actual Tim Hortons has so much more, especially seasonal items and deals. Second, it’s hit or miss if the store will actually receive your order. I’ve ordered and paid using the app and then arrive at the store only for them to tell me they don’t have my mobile order; and then insist I reorder and repay. The app “support team” is utterly useless too. It doesn’t matter how many times you report an issue, nothing is resolved. Seriously, DO NOT WASTE YOUR TIME OR MONEY ON THIS AWFUL APP!
Needs improvements 1/5
Recently learned that purchases made through the app do not automatically earn rewards, rather user must request reward then pay as a separate step. If ordering through the app, it doesn’t know if the store is closed. Order history also not updating in real time, or even days later. Lastly, staff in the stores apparently not trained on the app because they always seem confused when presented as payment. I’m a big fan of Timmy, but very frustrated by the user experience with the app.
Terrible application and impossible to add $ from your credits card to your balance.
Reloading card issue 1/5
I haven’t been able to reload my digital Tim card for over a week.
Free stuff? With limitations... 1/5
Free stuff, GREAT!
Unfortunately, the only thing you qualify for are donuts and HOT coffee or HOT tea, none of which I consume anymore. Donuts = empty calories, carb-bombs, fattening as hell, and coffee/tea? Well, I prefer both iced.
Maybe ok for fat retirees, but not for me...
Total Scam 1/5
By Wrong Way Mom
Hortons advertised free coffee if you downloaded app and completed mobile order. I downloaded app, put the minimum $5 on my account, completed the order and . . . nothing. No free coffee, the kids in the store knew nothing about it (even though there were signs in the store advertising this scam!).
Tried to contact customer support, and big surprise, app support is down. Probably overwhelmed.
Love this Place 5/5
Nice staff and great service
Digital card 4/5
By phaq u2
One improvement I’d really like to see is the merger of digital card payment and rewards card. It would be a lot quicker and easier for your employees and myself
Won’t let me in... 2/5
I sign in, put in the code and it keeps saying it’s not working, and put in everything right
Can’t link card 2/5
I’ve tried linking my rewards card several times so I don’t have to carry the card around, but it keeps saying it’s unable to link. Frustrating.
What’s the Point? 1/5
You can not customize your order through this app. So if you have allergies to eggs no worries they will let you order extra eggs but don’t give you the option to remove it. You can’t order a cheddar croissant with sausage and cheese or build any sandwich. I’ve only been telling the developers this for over a year so I’m glad to see they are addressing the feedback they receive.
Worst coffee app 1/5
It’s 2019 and I can’t believe this is what their developers came up with. You cannot personalize any drinks. They have a long list of various beverages, but it would be easier if they made the drinks general and you can add what you would like. I am not sure how to order a coffee and add flavor?
Getting better 4/5
I think that the app is getting easier to use. There are still some bugs to work out, like getting the card to automatically reload, and keeping the order in the queue, and stuff like that. But I think it is getting better.
Decent App but 3/5
The only real “but” is you cannot take advantage of any specials like the 2 breakfast sandwiches for $4.00. You would have to pay full price for each sandwich if you order it on the app. For any other non discounted item it works fine!
I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.
Customization terrible 1/5
This app doesn’t have good customization options. They should look at apps like Panera or Chick-Fil-a. Those apps are great for ordering food ahead of time. You can customize each item on your order very easily. This app makes it very difficult and doesn’t even have all the items on the menu.
Can’t even get rewards 1/5
I’ve been trying to setup my physical Tim’s rewards card through this app and for some reason it won’t accept it. I’ve tried sending them an email telling them about the issue... I get a generic message back telling me how to do what I’ve already said I did in my email. Apparently it’s too much work to give customer service. I’ve never had these issues with the Starbucks app. Good luck
Waste of time 1/5
By Shop girl77
Worst app I’ve ever had. And the customer service is worse than the app. If you can imagine. Doesn’t allow me to do a mobile order. I go there EVERY SINGLE DAY and stand in line to order. App will not recognize the local store less than a mile from me. Garbage. Try again Tim Hortons. This is a failure
App doesn’t work 1/5
I have tried installing this app several times and it just doesn’t work. Wouldn’t allow me to add a physical card, and the digital card doesn’t record your purchases.
So bad 1/5
Occasionally you can order something and then pick it up. Certain items, like a bagel and cream cheese, can’t be ordered at any sites. If you are able to place an order, the store doesn’t have any special processes in place, so they’ll need to try to find your order when you get there and then make your food. There is no benefit to the app. Ultimately it is just more hassle than just ordering in the store.
Order not sending to store and contact us broken 1/5
Placed my first order with the app and when we arrived to the store they had no mobile orders submitted. I was charged to load my Tim hortons card to place the order. Tried to contact support and the chat closed as soon as I submitted my issue (i.e., I never received a response). Also, why does the app force my phone brightness all the way to zero when I open the app? DO NOT DOWNLOAD!