Cannot resolve digital-access problems 1/5
Will be dropping my print subscription due to inability to access current digital issues (they are lagging 3/4 weeks behind) nor the archived material available in the TIME vault. This applies to the iPad app, as well as Windows laptop and Android devices via the web portal. No satisfactory answers from TIME/Meredith tech-support team as to why this is the case, nor if/when it will be fixed.
iPad access lost 1/5
By Of writing
Used to work great. Now after just renewed print and digital, no new issues are available after April 2019 without payment for each. Wasted much time and money, phone support was worthless and when contacted by email as instructed by phone customer service, never got response.
Love this magazine: very informative, keep it up,
New format 3/5
Don’t like the new format. I want to cancel my subscription now. Don’t want to wait to 2019
Continual problems with issues 2/5
By karen in Oregon
I have had this app for several years but in the past year I have had continuous problems with issues not showing up and the app saying I have to pay for them even though I have an active subscription. Trying to get help online is useless.
Login process stinks 1/5
By Dunker 3
Always a hassle. Very unintuitive
By Scientist businessman
Good choice of issues to print . Good fit for the audience although not in the greatest depth.
Time Magazine 4/5
Enjoying the Time Magazine app quite a bit. One feature that I would enjoy more would be having the app remember and open immediately to the page where I left off reading. All of my book and library apps do that. With the Time Magazine app, I have to always select the magazine issue first, then press read to get to where I left off.
Can use landscape again 5/5
By Math spouse
Digital extras are very good, digital edition is available one-to-days before my print subscription is delivered. It's nice to be able to access the latest edition when I travel.
Ease of use 5/5
It’s very easy to use and works well.
The articles are not formatted for an iPhone. Some of the pictures are out of sequence with the article.
Version update broke it again 1/5
By New user skf
Have not been able to login since the latest version was released. I can login on my laptop. When I try to login on my phone it tells me that user doesn’t exist – really interesting since he just emailed me a reset password at that email address which apparently didn’t help anything at all. This app is a mess.
User blocked 1/5
Worthless app. I can login on time.com but the app won’t let me although I’m a subscriber. I get the message “user is blocked”. Seems I’m not the only one. Fix this guys!!!
Great job on the update. Can’t access digital content anymore. Will inform Time I am canceling my subscription due to your incompetence.
Update. TI responded. The instructions are missing a step. You need to follow directions but then sync your account. Otherwise nothing shows up to download.
App a total disaster; lost access to digital editions. 1/5
As a decades long print+digital subscriber, I may have reached the end of the line. With the last major update of the app for iPad, I have had intermittent access to digital editions and now can’t see any of the most recent issues. If I search and select other issues, I am offered the chance to start a subscription (my current subscription expires March 2020!) or buy individual issues for $6.99 each - - the app shows me as logged in. I have tried uninstall and reinstall on my iPad to no avail. I am able to login in through a browser and access issues, but I want to read offline on my iPad. This app is a disaster and a one star rating feels generous in the circumstances I experience.
Updated app takes away features 2/5
I am now not able to read the last 3 issues, they ask me to buy them. Older issues can be opened. I have signed out and in, signed up again, refreshed my library and it still does not allow me to view all of the issues. Not renewing this subscription.
Cannot log in 1/5
Cannot log in, I enter account number or email and it won’t let me scroll to hit “continue”. Please someone watch a user on an iPhone to see what I mean.
Received app support 3/5
Can now download current issues but lost all select old issues I had saved.
I did NOT subscribe through Apple, but have had a decades long paper subscription, which I changed to a digital only last year.
Now if I can just get my Money magazine digital access fixed, I will be happy. At least with Money magazine, I still get paper issues.
Awesome (finally) 5/5
By Jim NY
Astonishing improvement! I gave 1 star in past, now 5. Congratulations Team Time! Really great product. My highest recommendation. Now much better program than Newsweek. I’m really ecstatic! Now, please don’t screw up like you did last year 2018. BTW, I had no trouble downloading on my new iPad-Mini 5. I believe I just tapped Restore Itunes under account or synchronized under preferences.
DON’T WASTE YOUR TIME. 1/5
This app is HORRIBLE. Customer service has been giving me the run around for weeks, and I still haven’t been able to gain access to magazines I PAID FOR.
Interesting that this happens when magazines are a dying breed - you’d think they would have digital services more buttoned up by 2019 to save those customers they have left.
Cannot Download 1/5
I’ve been a print and digital subscriber for a long time and am now being asked to pay $6.99 to download an issue.
Of the varios subscriptions I have this is the most user unfriendly, annoying one.
Will cancel subscription if problem is not solved.
It is more trouble than it is worth.
I would give this zero stars if I could (updated) 3/5
I did receive a response to the support email I sent. For those of you having problems, you have to go into Preferences in your account and sync the library. The issues appeared after I did that.
I subscribed to Time several years ago and this app worked perfectly and I was able to get my digital issues.
Since renewing my print subscription, I have tried everything to get my digital issues and nothing works. Customer Support is offshore and unable to assist me.
My new subscription number does not work and when I sign in, the app seems to be linked to my old subscription number
Won’t Download Issues 1/5
I’m a print and digital subscriber. I signed int to this “updated version”, and it wants to charge me $6.99 to download an issues.
My library only updates to the previous month. This is garbage. Time you’ve just lost another subscriber.
By r 2 d to
I didn’t authorized automatic renewal. Don t want the charges made to my credit card!
This app has been broken for years! 1/5
Time magazine is not even trying to improve this app. It was horrible when it first came out and it’s horrible now! After an update it is nearly impossible to log on again, plus you lose the magazines you have already downloaded. The app was using a different login than my login that works fine on my computer on the web. Even though I’ve been using this app for years, and even after accepting my login, it wouldn’t, today, allow me to view any magazines unless I “Subscribe“! The user/account interface for this app and for Time Magazine in general gets an F from me. I resent that I had to spend over an hour today trying to get my iPhone app to work, even though I had automatic payment turned on. There should never be an interruption to the function of this app! As angry as I am, I will admit that the iPhone app is pretty good once you get it working! Shame on Time!
Not friendly for “Digital and Print” users 2/5
When this app updates logging back in to get full access (eg ability to save issues for offline reading) is at best a headache. Has been for years. The account nbr on my magazine label is different than the account number on my print invoice which has a different number of digits than the app wants - and the app in some places asks for 9 digits in others 10. Nor will it accept my email address. What. A. Mess. If I didn’t subscribe to the print edition I’d NEVER by this haphazard digital version.
They fixed problem quickly 4/5
The app was not refreshing the magazines, and it looked like I did not have a subscription... I submitted a ticket online, and heard back within a. Few hours and it was fixed... I would give it 5 if I had. Not had the problem to begin with, but I have to give them kudos for fixing the problem. So quickly...
Update simply does not work... 1/5
By Choate the Dog
It had been a month since your new version was loaded into my iPhone. It took me a while to activate my account but then I have never been able to load a single issue. Cannot buy one, cannot reactivate my subscription, cannot create a new one.
Now after several updates, your app remains a failure. Sad to lose Time magazine—in what must be it’s last and dying format—after reading for most of life.
I have deleted the app in sadness and angst.
Good bye Time...
App no longer works 1/5
By _______ _______
Try signing in, get “we are currently experiencing some problems. Please try again later.” Doesn’t work “later” either. I thought my subscription had lapsed but not for another year.
Locked out of new content 1/5
I am a print+digital subscriber and can’t open new issues. This is ridiculous. How hard is it to maintain an app which is essentially a pdf viewer?
Unable to log in 1/5
After reinstalling the app, reading all of the help articles, and trying all of the suggestions, I’m still unable to read any issues of Time. Whether I log in with my account number or email address, I get the same message- We are currently experiencing some problems. Please try again later. I’ve been trying for a week with the same message. The online Customer Service site is unreachable. Please fix this.
Cannot access my subscriptions 1/5
No matter what I do, I am not able to access my current subscriptions or any of the already downloaded magazines. Because of that, I just cancelled my Time Magazine subscription on iTunes. Horrible experience...
iTunes SUBSCRIPTION STOPPED WORKING AFTER UPDATE 1/5
I am paying for a subscription through iTunes and no longer have access to the magazine. Very disappointing.
Piece of ...... 1/5
So the new app doesn't crash but it still is worthless. I love time magazine but I can't stand the frustration that accompanies each opening of this piece of crap app
CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH
THIS IS THE WORST APP EVER
BUT THE WORST APP TO TRY TO DOWNLOAD OR READ. THE APP WONT EVEN LET YOU SEND "FEEDBACK" SO THERE'S NO WAY TO MAKE SOMEONE AWARE LET ALONE GET IT FIXED
If Time wants to stay relevant, not to mention solvent, my suggestion is to invest some capital into fixing this app!
Maybe I should just cancel my subscription and call it a day since I can never log into this app.
It always seems to be stuck in the “We are experiencing problems. Please try again later.” mode.
Forces me to login every week! Really!!! 1/5
Stop wasting my time. Keep me logged in.
App not working 1/5
By p___d off
I have 4 months remaining on subscription, but can not login to app. Have already turned off auto renew.
The “new” or refreshed app is terrible. Difficulty first signing on, new issues are hard to download .. will ask you to purchase even though you have a paid subscription. Poor job in creating this app.
New app upgrade is terrible 1/5
Having the same problems as many others here. I’ve been a print subscriber for almost 20 years and have been using the digital app since it’s release. Cannot sign in with my valid email or account number and am unable to access new issues stating I need to “Buy Issue” even though my account is current. When trying the instructions given for Print + Digital subscriber it states it is experiencing problems and to try again later. It’s been doing this for 3 or 4 days now.
App fouling up 1/5
I’ve been a long term subscriber, but very unhappy with the newest app. At first I could download my digital editions and the app seemed better than before. But this week the app didn’t work.
First problem was “no internet connection “ but I did have a connection.
Next problem— I downloaded the current issue, but the red READ button stated ‘buy for $6.99’
I tried signing out, and reloading the app, but it does not work.
My subscription is current.
Please don’t advise me the same as the others, I’ve tried but it doesn’t work.
Terrible app 1/5
Just when I think it is fixed it reverts to not working. I am done struggling to use this app-while the content is great the utility is crap. This is truly the only app that gets worse with every update. At this point I can’t view anything. What am I paying for?
Update! Still a piece of crap app - Zero stars! 1/5
By / //
Buyer beware!! Five emails to a from the idiots at Zinio still hasn’t fixed the issue. Now my subscription is no longer recognized and content is now totally inaccessible. This ZINIO app for Time Magazine is garbage. This app is simply a piece of Sh*t! Not to mention the customer service from the developers is incredibly incompetent.
Constant problems accessing issues 5/5
By Jeff Gerth
Constant problems week after week. Have to tangle with customer support every week to get my issues. At least customer support is responsive. Don’t use the app, go back to paper.
Unable to download new issue 1/5
For the second time in three weeks I am unable to download the new issue - I keep getting the response “error occurred - try again”.
Please fix this ASAP.
Less than one star. 4/5
By Picky poet
No success downloading Time after the transition . A series of complaints elicited a ‘fix’ which did not work for the next issue. The instructions for print and digital subscribers include signing in - but there is no place to do so in the Account tab! Really, is this rocket science? Get it fixed!
My previously downloaded digital issues are gone. Can’t download latest issues. What happened to this app?
If I could rate less than 1, I would. 1/5
Let me start by saying that Time Magazine is a 5 star publication. But this app is garbage. Every update kicks me out and I no longer have access to my digital issues. This current update, I have no access at all and haven’t for weeks. If you can fix the app to make it functional again, I will revisit. But 0 stars is what this app deserves.
Bad,bad, bad 1/5
After the update, everything went missing and I cant get it back..tried contacting but no response
This transition is really a bad experience... 1/5
I’m having the same experience as many others with this app. I sign in with my credentials and I see that I have one ID. My printed magazine ID appears to have different number. I’ve been a subscriber for many years and cannot access my e-editions. I’ve followed the instructions given - and I’ve contacted support several times via email - but their instructions are not helpful. (They basically tell me the same thing via email that is written in the app.). I also think that I have paid more than once - but still no success. This has been a horrible experience for something that should be simple.