Subscribed to but cann 2/5
I have just subscribed to 1 year user with one week free trial which ends March 1 2019. I assume I can read all the earlier issues, but indeed I was asked to pay issue by issue. How to solve this issue?
All fixed. 4/5
I subscribed through iTunes. The new update will not let me restore my purchases and I’ve lost every magazine I’ve gotten for the past four years.
EDIT: After complaining here, I got a prompt response and it’s now all good 24 hours later.
Abysmal App 1/5
Updates are brutal. Have been a subscriber for many years. With latest update, will not recognize account, email or even printed account # on magazine. UI is difficult to navigate when it works. Overall experience is an embarrassment for such a journalistic institution.
Unhappy print digital subscriber. 1/5
By ooh la la!
Have been Time print subscriber and then print digital subscriber. Furious with new app. Have lost all issues previously downloaded since April 12 2010, including purchased
Special issues. Followed steps to enter subscription info. Have issues to 4/28/14. Downloaded issues disappear and reappear when sync. Where are the missing issues I previously downloaded.
Current Magazine & Digital Subscription Log In Not Working 1/5
I’m not able to log in since updating the app on my iPhone and iPad. Both my username or first nine digits of my account come back “not recognized”.
Then the only way to contact support is via email. I even tried deleting the app and reinstalling and the problem still occurred.
Verified via the web that the email and account numbers were the same. I had an issue a few months ago after I renewed my subscription for print and digital that they had changed my account number. Both numbers currently match.
To bad I didn’t read the reviews before I downloaded the update.
This Application Is A RIP-OFF - ITunes Subscriber 1/5
I have had a TIME Magazine subscription since December, 1966. My latest subscription is purely digital. I now have an ITunes subscription...or I thought I did. As of this morning, the application (now through Zinio) no longer works. I have no issues, no archive. NOTHING!!!
I have had problems with ZINIO on other publications. Every time ZINIO takes a publication, I cringe. I have had it with ZINIO.
I’ll air this out on Twitter.
Non function app 1/5
I have been a Time magazine subscriber for over 40 years. About two years ago switched to electronic only. Have accessed my subscription electronically for years with no problem.
Same problem with my money magazine subscription from same publisher. Recent update had not only locked me out of current issues but have lost all saved issues.
Recognizes my email name but not password or account number.
Totally unacceptable. I am still getting daily emails with stories, but the app still asks me to purchase a single issue or trial.
Both magazines apps, have been totally f**ked up with latest update.
Worst app ever 1/5
By bx grl
My subscription just stopped working. I wrote in to ask for help and it took 24 hours to get back in. Then the most recent issues were not available. I emailed again and was told an issue that was 2 weeks old was the most recent. Come on guys, this is ridiculous. I love Time mag but this is time I will never get back
iTunes subscriber since 2012 (NOT print + digital), can’t restore purchases 1/5
Have been a subscriber via iTunes only since 2012. Completely unable to get paid-for current and back issues into my library. Followed directions to create an account, tapped on “restore purchases” and my library remains empty. Tried to sync library, it remains empty. Have another iPad running older version of app which works fine which suggests this is a problem with the updated app. Note: I do NOT have a 9-digit “Print + Digital account number as I subscribed directly through iTunes and do not get the print version. Absolutely terrible and a very unhappy longtime customer.
Not working 1/5
Stopped working on my IPad after the new update.
Why So Difficult? 1/5
Like others, every time there is an update, I get a new device, or renewal comes out, I struggle to get my subscription renewed. This is despite following to the letter the instructions on how to do renew my iTunes subscription. After years of the same problem, one would think they could have solved this problem. They simply don’t seem to care. However, I do like the magazine, so I continue to re-subscribe.
Not Working!! 1/5
Can’t even access my downloaded issues!! It’s been days and no update yet to fix this. Im using iPad pro 11”.
Save your money - don’t buy the digital subscription 1/5
I’ve had a print + digital subscription for a year or two now. Getting the digital version on my iPad has been hit or miss. Now, with the new app version when I try to log in, it says my username (account) is not recognized. Honestly, I’m not sure if my subscription is paid up or not - but if not, I have never received notice by email or within the app of the need to re-subscribe. If you like Time Magazine - just go for the print version because you may or may not receive the digital versions.
Stopped allowing login 1/5
Completely stopped allowing my login, though I have 5 more months on my subscription. I’ve use Time app for 6+ years. This is a first.
Its easy to revert to older better app 3/5
By Rich xsz
I've seen Time screw up their app before, many "Times" in fact. Having a copy of your old Time app stored on your home computer on iTunes is simple. Replacing the newer version with the old one is simple too.
New version...yet again, transition disaster 1/5
By Seahorse One
Can’t log in, can’t restore purchases from iTunes. Can’t their programmers get it right? Another disaster of a new version launch.
Is it joke? 1/5
By Mali G.
I subscribed Time magazine last 5 years, whenever they “updated” the Time App I’m struggling with the login and restore issues. Is it that difficult to perform smooth transitions between old and new versions of app!
After at least 24 hours there is no reply from support desk or update on the app.
It’s a shame!
Apple needs to do something!
New App Does Not Work 1/5
New app is a ripoff. Old magazines will not appear. I have no anticipation that it will ever work. I guess I wasted my money on my recent renewal. Suggest you try not to load the new app. Totally frustrating.
Can’t you fix this? 1/5
By Cowboy Kay
Zero stars! Followed all the prompts re: the updated app, and still no issues in my library! I was just charged for another year’s iTunes subscription in January. Is it really your goal to anger your digital subscribers?! I want the magazines I have paid for, and the latest issue, restored to my iPad!
It’s fixed 5/5
The new update finally works! I love the new features available in this new app.
Can’t restore my Itunes purchases 1/5
With the latest update I can’t restore my ITunes purchases. When I click on that option it takes me to the subscription login.
Can’t access account after update 1/5
Can’t access subscription which was purchased through i tunes after ap update.
Still can't login 1/5
Still can't login into app
App doesn’t work 1/5
By Jeff Gerth
New app won’t let paid iTunes subscribers restore paid-for issues; just like the old app. Can’t they learn from their many epic fails ?
New version no magazines 1/5
After updating and logging in the app will only allow me to download my old issues all new ones are showing up as a $6.99 purchase
Need new update 1/5
By Mark B78
The app just updated this week and I went to restore my purchases and I am unable to restore my purchases. Unable to use app. No issues coming to device.
ZERO STARS 1/5
CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH
THIS IS THE WORST APP EVER
BUT THE WORST APP TO TRY TO DOWNLOAD OR READ. THE APP WONT EVEN LET YOU SEND "FEEDBACK" SO THERE'S NO WAY TO MAKE SOMEONE AWARE LET ALONE GET IT FIXED
Is this a scam? 1/5
By - Timo
This app does not work! I paid for a year’s subscription and cannot access the magazine. I tried to go to customer support several times but the developers website does not open. I asked Apple for a refund, but they deny this as a possibility. Total scam! Do not subscribe with this app!
I’ve been meaning to write this for a while now. When the new version of this app came out (2 years ago?) I can no longer view my a la carte special issue purchases. What a piece of crap.
Can’t download current issues 1/5
Pretty frustrating app. I’m frequently locked out of my account and prevented from downloading even though subscription is paid through 2019. I’ve reset my password multiple times only to have it not work. Currently can’t log in... again. Trying to log onto account only sends me back to sign in page.
This app needs work! 1/5
If I could give it zero stars I would. I can't download the latest issue and will need to read the hard copy. Seriously!?!? What good is it then?
And bookmarks would be nice.
Latest issues don’t appear, repeatedly signs out 1/5
By Adrianne Barton
The app repeatedly signs me out. The latest issue often does not appear in the issue list. It crashes when I use the Help button. Comically bad.
Even if you paid for a year you can’t download new issues. I already wrote and call for help with no answer. I’ll need my money back.
Lots of bugs. Needs good developers 2/5
Have a lot of trouble getting new issues, even have them show up by snail mail before they are available in app. Seems to lose my subscription info every so often and I need to resign in. Finally, the swipe up for reader view does not work right if there are multiple articles on same page. Then every once in a while it just goes to an all white screen and you need to start over. I can’t believe that Time Inc could not find some competent developers.
App Fails Constantly 1/5
I have used this app for two years and it consistently fails to recognize me as a subscriber. It often does not recognize my account information and makes getting new issues impossible, even while I am logged in. Good magazine - horrendous app.
Font sizing 2/5
Navigation is clunky. Most importantly why is there no option to increase font size!!! That should be a basic part of the core functionality.
Pretty lame 1/5
I wanted to support Time’s journalism and like to use apps to access sites. This one does not work well on a number of functions and I expect I will cancel my subscription.
I can not access an issue until it is downloaded which takes a long time. My main beef is that you can not click on an article and go straight to the story. Very clumsy.
The reader view does not work which makes it hard to read.
I would have expected much better from this organization.
Not serious about digital 1/5
By a guy who reviews stuff
If Time Magazine was serious about digital releases they would make a true digital version of their magazine, like they used to do. Covers are no longer animated, articles do not scroll. Digital TIME magazine is essentially a plain PDF, which I’m sure you could get for free online.
Time....out of time 1/5
Periodical of low hanging fruit. Trash. Sad to see how low the media has fallen. Worthless dribble. Are the writers outsourced from other countries?
Slightly Better Than Unbelievably useless! 1/5
After months of waiting for interactive improvements, they came and were better than expected, but... The app lost it's ability to keep its place between sessions, aka "most recently read". Thus the user has to re-scroll through to find where they left off reading. Bookmarks would be nice too. Want to stay in business? Start acting like it!
Time removed all their cool interactive bells and whistles (e.g., graphics, videos, etc.) from this app. Now it's a simple PDF in a "new, improved "smaller font! So small you have to manually enlarge every page to read it and shrink it back to get to the next page. Hey Time, this is supposed to be a "value add" app, not a "value less"!
It would be nice to be able to highlight text and bookmark them.
Bookmark management still lacking. It would be nice if the TOC showed the article the reader was reading when it is pulled down.
Bookmark management needs improving. The app doesn't allow the user to delete older bookmarks that reference an issue that THE APP deleted earlier because it was old!
Swiping from page to page has slowed considerably since your last update. I'm pretty sure it's the Time magazine app because others apps that swipe such as photos swipe normally.
Thanks for implementing some of my suggestions. Here's another one. Please add the complete article titles to the TOCs. When the user is reading an issue and presses the table of contents button. The TOC lists abbreviated titles, so abbreviated that the user is unable to figure out which article is which.
The "Most Recently Read" link doesn't always work,
If you bookmark an article and then delete the magazine issue, the bookmark remains and can't be deleted!
Item #4 below still not available.
This is perfect example of an implementation that fell in love with its technology platform and lost sight of its purpose, namely enhance the reader's viewing experience.
e.g., 1) All pictures require the reader to tap on a + sign to see the picture's captions. Personally I'd prefer to see the caption with the picture and turn it off in the rare instance I wanted to see something behind it.
2) If the user downloads a later issue, the app loses track of where the reader was in the previous issue. Te app should maintain an article history showing where the user was.
3) The app overuses the "pull tab for more info" feature. This isn't easy for disabled people.
4) It would be nice to be able to highlight and search text, bookmark articles and see definitions when you select a word. However the biggest problem is: How do you download the latest issue? It turns out you go to the apps "library" and select the issue you want to download. There should be an option to automatically download a new issue whenever your iPad is connected to the web.
It used to work. Now it does not! 1/5
By Trail Creek Pete
As described by many others, any attempt to download new issues takes you to a blank screen, then the app shuts down.
While I’m sure that Time can fix this, until they decide to do so, I’ll delete this nonfunctional app.
App. It working 1/5
I downloaded the latest issue a few days ago. Today when I went to read it and tapped on the magazine the screen went white. I closed the app and reopened it & now can’t see issues & screen white. Evendeleted app & downloaded it again. Very frustrating to pay for an app that doesn’t work.
Will not work anymore 1/5
App opens to a blank white screen after briefly showing cover images.
Just uninstalled the app 1/5
Turns out you can do without it!
encourage you to do the same until they come up with a decent version which won’t crash!
Bookmarks are needed! 2/5
By Asian XTC
Still hoping for bookmarks!! Almost every time I reopen the app, it is back to the home screen and I have to find the page I left at. Also, as many have been stating the font is really small in recent digital issues. I have good vision but trying to read the long articles can get painstaking. I miss the interactive parts of the app, too. Please bring it back!
I do like having the Time Magazine app, though ... My hard copies seem to make it to my APO address a whole month later.
Blank screen! 1/5
With the latest update all I get is a blank screen!
It’s just a PDF 1/5
Saddest iOS experience ever. TIME phoned it in on this one.
App continually crashes after a few seconds 1/5
Have used this app for years up until yesterday. Today, I can't use it any more as it crashes constantly after a few seconds. I've hard re-started my iPad and re-installed the app, but it doesn't fix the crashes!
Useless app 1/5
Typing in my login information just sends me back to the main page, un-logged in, unable to access the issues I’m paying for. This app serves zero purpose without this feature working and it’s pathetic that a major publication like TIME Magazine can’t get an iPhone app to work on the most basic level.