User blocked 1/5
Worthless app. I can login on time.com but the app won’t let me although I’m a subscriber. I get the message “user is blocked”. Seems I’m not the only one. Fix this guys!!!
Great job on the update. Can’t access digital content anymore. Will inform Time I am canceling my subscription due to your incompetence.
Update. TI responded. The instructions are missing a step. You need to follow directions but then sync your account. Otherwise nothing shows up to download.
App a total disaster; lost access to digital editions. 1/5
As a decades long print+digital subscriber, I may have reached the end of the line. With the last major update of the app for iPad, I have had intermittent access to digital editions and now can’t see any of the most recent issues. If I search and select other issues, I am offered the chance to start a subscription (my current subscription expires March 2020!) or buy individual issues for $6.99 each - - the app shows me as logged in. I have tried uninstall and reinstall on my iPad to no avail. I am able to login in through a browser and access issues, but I want to read offline on my iPad. This app is a disaster and a one star rating feels generous in the circumstances I experience.
Updated app takes away features 2/5
I am now not able to read the last 3 issues, they ask me to buy them. Older issues can be opened. I have signed out and in, signed up again, refreshed my library and it still does not allow me to view all of the issues. Not renewing this subscription.
Cannot log in 1/5
Cannot log in, I enter account number or email and it won’t let me scroll to hit “continue”. Please someone watch a user on an iPhone to see what I mean.
Received app support 3/5
Can now download current issues but lost all select old issues I had saved.
I did NOT subscribe through Apple, but have had a decades long paper subscription, which I changed to a digital only last year.
Now if I can just get my Money magazine digital access fixed, I will be happy. At least with Money magazine, I still get paper issues.
Awesome (finally) 5/5
By Jim NY
Astonishing improvement! I gave 1 star in past, now 5. Congratulations Team Time! Really great product. My highest recommendation. Now much better program than Newsweek. I’m really ecstatic! Now, please don’t screw up like you did last year 2018. BTW, I had no trouble downloading on my new iPad-Mini 5. I believe I just tapped Restore Itunes under account or synchronized under preferences.
DON’T WASTE YOUR TIME. 1/5
This app is HORRIBLE. Customer service has been giving me the run around for weeks, and I still haven’t been able to gain access to magazines I PAID FOR.
Interesting that this happens when magazines are a dying breed - you’d think they would have digital services more buttoned up by 2019 to save those customers they have left.
Cannot Download 1/5
I’ve been a print and digital subscriber for a long time and am now being asked to pay $6.99 to download an issue.
Of the varios subscriptions I have this is the most user unfriendly, annoying one.
Will cancel subscription if problem is not solved.
It is more trouble than it is worth.
I would give this zero stars if I could (updated) 3/5
I did receive a response to the support email I sent. For those of you having problems, you have to go into Preferences in your account and sync the library. The issues appeared after I did that.
I subscribed to Time several years ago and this app worked perfectly and I was able to get my digital issues.
Since renewing my print subscription, I have tried everything to get my digital issues and nothing works. Customer Support is offshore and unable to assist me.
My new subscription number does not work and when I sign in, the app seems to be linked to my old subscription number
Won’t Download Issues 1/5
I’m a print and digital subscriber. I signed int to this “updated version”, and it wants to charge me $6.99 to download an issues.
My library only updates to the previous month. This is garbage. Time you’ve just lost another subscriber.
By r 2 d to
I didn’t authorized automatic renewal. Don t want the charges made to my credit card!
This app has been broken for years! 1/5
Time magazine is not even trying to improve this app. It was horrible when it first came out and it’s horrible now! After an update it is nearly impossible to log on again, plus you lose the magazines you have already downloaded. The app was using a different login than my login that works fine on my computer on the web. Even though I’ve been using this app for years, and even after accepting my login, it wouldn’t, today, allow me to view any magazines unless I “Subscribe“! The user/account interface for this app and for Time Magazine in general gets an F from me. I resent that I had to spend over an hour today trying to get my iPhone app to work, even though I had automatic payment turned on. There should never be an interruption to the function of this app! As angry as I am, I will admit that the iPhone app is pretty good once you get it working! Shame on Time!
Not friendly for “Digital and Print” users 2/5
When this app updates logging back in to get full access (eg ability to save issues for offline reading) is at best a headache. Has been for years. The account nbr on my magazine label is different than the account number on my print invoice which has a different number of digits than the app wants - and the app in some places asks for 9 digits in others 10. Nor will it accept my email address. What. A. Mess. If I didn’t subscribe to the print edition I’d NEVER by this haphazard digital version.
They fixed problem quickly 4/5
The app was not refreshing the magazines, and it looked like I did not have a subscription... I submitted a ticket online, and heard back within a. Few hours and it was fixed... I would give it 5 if I had. Not had the problem to begin with, but I have to give them kudos for fixing the problem. So quickly...
Update simply does not work... 1/5
By Choate the Dog
It had been a month since your new version was loaded into my iPhone. It took me a while to activate my account but then I have never been able to load a single issue. Cannot buy one, cannot reactivate my subscription, cannot create a new one.
Now after several updates, your app remains a failure. Sad to lose Time magazine—in what must be it’s last and dying format—after reading for most of life.
I have deleted the app in sadness and angst.
Good bye Time...
App no longer works 1/5
By _______ _______
Try signing in, get “we are currently experiencing some problems. Please try again later.” Doesn’t work “later” either. I thought my subscription had lapsed but not for another year.
Locked out of new content 1/5
I am a print+digital subscriber and can’t open new issues. This is ridiculous. How hard is it to maintain an app which is essentially a pdf viewer?
Unable to log in 1/5
After reinstalling the app, reading all of the help articles, and trying all of the suggestions, I’m still unable to read any issues of Time. Whether I log in with my account number or email address, I get the same message- We are currently experiencing some problems. Please try again later. I’ve been trying for a week with the same message. The online Customer Service site is unreachable. Please fix this.
Cannot access my subscriptions 1/5
No matter what I do, I am not able to access my current subscriptions or any of the already downloaded magazines. Because of that, I just cancelled my Time Magazine subscription on iTunes. Horrible experience...
iTunes SUBSCRIPTION STOPPED WORKING AFTER UPDATE 1/5
I am paying for a subscription through iTunes and no longer have access to the magazine. Very disappointing.
Piece of ...... 1/5
So the new app doesn't crash but it still is worthless. I love time magazine but I can't stand the frustration that accompanies each opening of this piece of crap app
CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH CRASH
THIS IS THE WORST APP EVER
BUT THE WORST APP TO TRY TO DOWNLOAD OR READ. THE APP WONT EVEN LET YOU SEND "FEEDBACK" SO THERE'S NO WAY TO MAKE SOMEONE AWARE LET ALONE GET IT FIXED
If Time wants to stay relevant, not to mention solvent, my suggestion is to invest some capital into fixing this app!
Maybe I should just cancel my subscription and call it a day since I can never log into this app.
It always seems to be stuck in the “We are experiencing problems. Please try again later.” mode.
Forces me to login every week! Really!!! 1/5
Stop wasting my time. Keep me logged in.
App not working 1/5
By p___d off
I have 4 months remaining on subscription, but can not login to app. Have already turned off auto renew.
The “new” or refreshed app is terrible. Difficulty first signing on, new issues are hard to download .. will ask you to purchase even though you have a paid subscription. Poor job in creating this app.
New app upgrade is terrible 1/5
Having the same problems as many others here. I’ve been a print subscriber for almost 20 years and have been using the digital app since it’s release. Cannot sign in with my valid email or account number and am unable to access new issues stating I need to “Buy Issue” even though my account is current. When trying the instructions given for Print + Digital subscriber it states it is experiencing problems and to try again later. It’s been doing this for 3 or 4 days now.
App fouling up 1/5
I’ve been a long term subscriber, but very unhappy with the newest app. At first I could download my digital editions and the app seemed better than before. But this week the app didn’t work.
First problem was “no internet connection “ but I did have a connection.
Next problem— I downloaded the current issue, but the red READ button stated ‘buy for $6.99’
I tried signing out, and reloading the app, but it does not work.
My subscription is current.
Please don’t advise me the same as the others, I’ve tried but it doesn’t work.
Subscription problem 1/5
I subscribe through iTunes and expiration is in June 2019. Therefore don’t have an account to sign in (except the iTunes account sign in) or 9-digit number. Since the App upgrade there had been subscription recognition problems on and off. Today, March 24, 2019, I still encounter problem even after the App was updated. I can download previous magazines, but the latest one dated April 1, 2019 I cannot. It mentioned I need to pay. Please have it fixed.
Terrible app 1/5
Just when I think it is fixed it reverts to not working. I am done struggling to use this app-while the content is great the utility is crap. This is truly the only app that gets worse with every update. At this point I can’t view anything. What am I paying for?
Update! Still a piece of crap app - Zero stars! 1/5
By / //
Buyer beware!! Five emails to a from the idiots at Zinio still hasn’t fixed the issue. Now my subscription is no longer recognized and content is now totally inaccessible. This ZINIO app for Time Magazine is garbage. This app is simply a piece of Sh*t! Not to mention the customer service from the developers is incredibly incompetent.
Constant problems accessing issues 1/5
By Jeff Gerth
Constant problems week after week. Have to tangle with customer support every week to get my issues. At least customer support is responsive. Don’t use the app, go back to paper.
Unable to download new issue 1/5
For the second time in three weeks I am unable to download the new issue - I keep getting the response “error occurred - try again”.
Please fix this ASAP.
Less than one star. 1/5
By Picky poet
No success downloading Time after the transition . A series of complaints elicited a ‘fix’ which did not work for the next issue. The instructions for print and digital subscribers include signing in - but there is no place to do so in the Account tab! Really, is this rocket science? Get it fixed!
My previously downloaded digital issues are gone. Can’t download latest issues. What happened to this app?
If I could rate less than 1, I would. 1/5
Let me start by saying that Time Magazine is a 5 star publication. But this app is garbage. Every update kicks me out and I no longer have access to my digital issues. This current update, I have no access at all and haven’t for weeks. If you can fix the app to make it functional again, I will revisit. But 0 stars is what this app deserves.
Bad,bad, bad 1/5
After the update, everything went missing and I cant get it back..tried contacting but no response
This transition is really a bad experience... 1/5
I’m having the same experience as many others with this app. I sign in with my credentials and I see that I have one ID. My printed magazine ID appears to have different number. I’ve been a subscriber for many years and cannot access my e-editions. I’ve followed the instructions given - and I’ve contacted support several times via email - but their instructions are not helpful. (They basically tell me the same thing via email that is written in the app.). I also think that I have paid more than once - but still no success. This has been a horrible experience for something that should be simple.
Excellent new Time Magazine App 5/5
By G Singh 7
This totally new redesigned app is like a breath of fresh air. Easy transition between text and pdf, ability to change font size, use night mode, ease of enlarging pictures to see them much more clearly than even in magazine is game changing. I was going to cancel subscription but not anymore.
Content still good, but the app is horrendous. 1/5
To whom it may concern:
The app is now WORSE!!! I've been using this since the very beginning. Now with this new revision, I can't even download issues.
There's NO ONE to call in terms of Customer Service. An email I sent TWO WEEKS AGO remains unanswered.
Who do I contact. This is ridiculous. I have a separate paid subscription. It is NOT through iTunes. I follow the instructions and I still can't get the issues to download.
Come on people. Get your act together!
I wrote this a few years ago whe they revised the app and did the following:
Used to have all sorts of extra content. They got rid of it. Probably cost cutting. Too bad. Like all print media, they're suffering, but this app has REALLY gone down hill from what it was originally.
So much potential, just lost. This is basically for reading a PDF of the print edition. There are no extras, no links.
Login problems 1/5
This app used to work OK. But I can no longer log in. No way to obtain help. Waste of money purchasing a digital subscription.
New update messed up login 1/5
Tried to log in per instructions. When I entered my account number it displayed an email that I’ve never used. And there’s no way to set up the correct email to the account number. The print subscription department has my correct email! This is a disaster.
New app doesn’t work 1/5
Trying to get in through iTunes but new app won’t let me restore purchases. Keeps asking me to sign in to a Time mag account. Totally non-functional app.
Current acct. through iTunes good through Sept. 2019.
Please fix so I can see magazines.
iTunes subscription no longer works 1/5
Followed instructions shown in the updated app to get my current and past issues back in library. Simply doesn’t work so now have nothing. Subscription still current. Keep getting message ‘user doesn’t exist’. I do exist and have been a subscriber using same email for about 15 years. Judging by other reviews this is due to a terrible roll out of new version of app. Not expecting any support either after seeing other comments.
Horrible iPad App Support. I echo all the recent complaints. Useless. 1/5
By Extremely Happy!
Horrible iPad App Support. I echo all the recent complaints. Useless. Followed all instructions repeatedly. Never had had this level of ineptitude with this app.
Log-in issues big obstacle 2/5
Unable to use for a while until now. Version 1.0.4 still had my iTunes account blocked: Unable to see any Library content after tapping Restore iTunes Purchases/Restore. Just dumped into a Sign-in screen that did not seem to apply to my iTunes account.
Solved it by creating a new user account. The developer responses didn’t seem to suggest this for iTunes users access restoration, but it worked for me. Switched to Library and it all reappeared.
Frustrating for no good reason.
Feb 2019 update made this app useless 1/5
I might as well cancel my Time subscription since I cannot log into my account. I have been a subscriber for years, and now cannot access anything, similar to the other people on here leaving the same 1-star reviews.
Worst update ever! 1/5
If I could give this app zero stars I would. I updated it and now can’t get into any of my issues (which I pay for) digitally. A worthless app. Is there any option to go back to the old version? There should be!
Unable to log on 1/5
I’m a long-standing digital and paper subscriber who has been unable to sign in to account and retrieve issues. Tried entering email, password, account. Even deleted app and reinstalled. Nothing but frustration and disappointment.