Quirky software no Quality Assurance Testing 2/5
Toast software refuses to accept my 8 character of letters and numbers and no special characters used. Where’s the quality assurance tester? Asleep at the switch?
Bad website 1/5
Website shows a modal popup asking if I want to order pickup or delivery but I can’t close it. I just want to view the menu to decide if I want to order anything. Bad design.
Super easy to use! 5/5
By T Kiefer
The app is super easy to use, straightforward, easy to make payments and have never had an issue with it! Makes my life a bit easier!
Poke AND 5/5
I downloaded this app so I could order from Atlantic poke but there’s a ton of other places on this app! I have only ordered from Atlantic poke but it’s so easy it’s like I can get my order done in half a second because generally I order the same thing. I’m loving it LOL
Search is worthless 2/5
The app uses a hidden radius for displaying search results. I live in the suburbs and pickup from restaurants that don’t fall within the app’s radius. Basically that means I can’t use the app for 90% of my orders. I just have to hope that my favorite restaurants link to their Toast web URL so I can order through the browser.
Toast Developers, let your users decide the search radius for pickup orders!
I’ve been trying to register as a user for 2 hours to order takeout, thank god I’m not hungry.
Dishonest, poor support 1/5
Watch out! Very hard getting any support when issues come up. And when a restaurant ran out of what I ordered so could not fulfill my order, Toast refused to issue me a refund. So dishonest, and so disappointing that they will not help protect users of their all from being cheated.
Cannot Place Order 1/5
Received error message repeatedly
Sorry your request failed due to unknown error
A local restaurant not shown anymore, owner unsure why 5/5
Will make 5* if fixed!
Edit: fixed as of 1/9/21
Best Takeout App - by far 5/5
Toast Takeout is THE best takeout app hands down. The ability to search by location and clearly see the restaurant, their menu, specials, order through the app. An incredible experience! The UI is also beautiful. Also the way Toast has supported restaurants while many other apps are taking a huge cut - is truly remarkable. Kudos to you, Toast!
Love Toast takeout and The Round Top 5/5
My favorite food app! I love that you don’t have to log in every time and it remembers my favorite orders. I use it as often as I can. And I love the RoundTop in Guymon OK! Great food and service!
Can’t order - select all modifiers 1/5
By alpha dog64
Get error that have to select all modifiers, but all choices are selected.
Just wish we could modify the tip amount 5/5
I keep forgetting to tip because I’m in a rush, so I wish we could modify that after placing an order.
Great app! 5/5
I think there should be an option to pay in cash still.
Please add support for Apple Pay 3/5
This is table stakes. Get at it!
Doesn't accept Toast gift cards 2/5
The app is useful. But it can't accept the company's own gift cards. Quite useless then.
Easy to use. 5/5
I like this platform, very easy to use and efficient.
Great app! 5/5
Granted we only have a single location near us that uses the app, the app itself is super easy to use. It’s perfect for what it’s intended to do. Can’t say enough which apparently I might not have to even be able to submit a review.
Love it! 5/5
Love the concept of using an app for takeout instead of calling in and this app executed it well. Great restaurants and easy navigation! Only problem was some kind of bug prevented me from scheduling a pickup for later.
Constantly crashes 1/5
App is horrible. Constantly crashes. Can’t update payment information.
Frustrated every time I use 1/5
By cart in NYC
I can input and order but can not get it to accept payment and tried 3 cards. This has happened more than once and so frustrated! If I go on the web I can get it to process but not thru the app which of course I have a $10 credit too. Horrible app!!! I would give it a 0 if possible.
Convenient and flawless 5/5
By dylan shea
That’s all I have to say. It’s simple to use, convenient, and all around awesome
Toast take out, perfect for ordering ARLOS to-go! 5/5
Perfect for ordering Arlos, never had a problem. Super convenient! Highly recommended!!!
Kinda Frustrating 3/5
I wish reordering past orders didn’t skip the cart. It would be nice to add all of the items to the cart and then add/exclude/modify them. But instead it is all or nothing - a bit frustrating for regular diners.
Would love a way to favorite or give feedback! 3/5
By neglected notability customer
I love that my local coffee chain has started using toast so I’m able to order ahead. However, the set up of the app makes it easy to order from the wrong location despite clearly visiting one location more than the rest. It would be great if I could star the restaurant or for my most visited location to be first. The other locations frequently mess up my food/drink but I have no way to review the orders on the app. With the addition of these two features, this app would be my favorite!
Messed up order 1/5
Ordered food and paid for it. Went to restaurant to pick it up and it was delayed coming through. Waited at restaurant for 45 minutes before my order was ready (bagel sandwich and a bagel with cream cheese). Very disappointed!
Quick to order 5/5
Very easy to order online as quick.
Fix tipping bug 1/5
By Reigate Puzzle
When I tried to change my tip from the default 15% by tapping the 20% button, the app crashed. This happened twice. Then I tapped custom tip and manually entered an amount. When I looked at the digital receipt the amount shown for tip was still that original 15%. I don’t know if the app was in a strange bad state for just this one order, but if this is widespread it’s a problem!
No increased rate for pick up 5/5
It works and doesn’t charge extra. aka everything I need and want from an app like this
Great app, wish they used Apple Pay. 4/5
By The Sidewinder Three-Thousand
Great app, wish they used Apple Pay.
Works as designed 5/5
This does what it is supposed to do - put in an order with a restaurant and go get it.
Awful app 1/5
Do NOT use this app for your orders or deliveries.
They don’t take responsability of your order at all, you have to deal with the restaurant if something happen.
Last night my order never arrived and “customer service” (by email) told me to call the restaurant and basically is my problem. They suggested me to dispute the charge with my credit card. Shame on you Toats app. Never again.
Support requests on mute 1/5
Support continues ignoring a dozen requests to help solve an issue why points can’t be redeemed. I have filed a false advertising claim against Toast in my state. Hello support why are you hiding?
Excellent; wish list: add to “Get It Again” 5/5
Works excellently but wish there were ability to ADD to convenient “Get It Again” feature for when an item is unavailable in a particular flavor rather than fully omit that item.
Love it. 5/5
Easiest way to order!
No customer service 2/5
I ordered three times from a local restaurant, and each time something was missing from my order. However you can’t raise this with the app, you have to call the restaurant.
I think delivery drivers are aware of this and steal since there are no repercussions.
Cart not flexible 4/5
Overall the app is good but recommend 2 areas of improvement: 1) if load a previous order into shopping cart to save time you can only delete items and not add any additional items. For instance 5 items from last order added but want to change one item—can’t do it—if you delete item and go back to order the new one the other 4 items are no longer in your cart so you are essentially putting in the whole order anyway. 2). Can’t seem to change my email address in the Edit Profile!
I ordered delivery w this app, difficult if not impossible to track and if there’s a problem w the order as there was w mine you have to call the restaurant for a refund - you can’t do it thru the app like you can w most others. Deleted it from my phone and will not use again.
Excellent service 5/5
Toast Take Out App 5/5
Toast Take Out App has been so easy to use and gives me the 411 on the great places to eat in the area. It also allows me to showcase the restaurant after I order from them so that I can help promote through these times and beyond. Delivery has been on point every time as well! Thank you Toast!
Sip on the square 5/5
Flawless transaction, will be on repeat!
Works, clunky signup, no support for Apple Pay 4/5
This apps does what is says on the tin. However, it is missing some crucial integrations that makes it fee a bit clunky.
It doesn’t offer Sign In with Apple or Apple Pay support, which makes the initial sign up process a trial. The only way to pay is to enter a credit card, which is not ideal.
The time estimates are not good either. I would add at least 5 minutes to each estimate for when the food will be ready.
Amazing Job 5/5
By Jimmy Patterson
Toast is doing a great job with this app and it’s a lifeline during this pandemic. Great job!
By Big buck 1978
Wish restaurants would use another app for takeout 1/5
By EA Lee
I hate this app. There are better take out apps. First, they calculate tip after tax, WRONG!! Never calculate tip post-tax. Obviously, if you don’t mind then go for it. Too many limitations. Even when you type in restaurant name, unless you choose exact city or city within a range (Not sure exact mile range) restaurants won’t appear. Can’t save favorite restaurants. Only re-order exact previous order. I really wish restaurants would use other apps for takeout.
Best app! 5/5
Love the app. Better than door dash or Grubhub.
Can’t log in Can’t contact anyone! 1/5
I can’t log in, every email address I try to set up a new account says it’s already registered. No response when I attempt a password reset and no way for customers to contact the company since I can’t log in to the account. The restaurant I used the app for told me to contact the app company! Ugh just going round and round.
Easy, Clean Interface, no dumb pop-ups 5/5
Straightforward, error-free interface. No trying to cross-sell, pushing promos, or “forcing” responses to continue with new orders (unlike Postmates and other apps). Appreciate the careful UI design, also!