Driving me crazy half the time the app doesn’t work 5/5
Ez pass app is a little better
Keep up good work
Non working. 1/5
It allows me to do nothing.
Fix it plz 1/5
The app has said “error code, back office can’t be reached” for months now. I’ve uninstalled, reinstalled, rebooted. It just won’t load. I suppose the app is a good reflection of the state, but yikes.
Was working now nope 1/5
Back office is busy all of a sudden getting the same error
I’ll use the website… 2/5
This app is very… flawed.
There have been various updates, none which have fixed the error message “5255: Back office system is unreachable…”
It’s been a year and it’s the same error mentioned above. Please, try to fix this error. This app has potential.
Perhaps an option can be added to do a quick one-time payment with a saved CC. I don’t like the automated payments because they are not balanced correctly.
Looking forward to an update that will fix this error.
Bad App, Sneaky Company 1/5
I’m shocked citizens haven’t found a way to sue this company yet. The app is terrible, it works properly when it wants to. You can’t always check your balance so if you use it, you are subject to getting charged without knowing since their most effective plan is the auto refill one. It’s charged me twice before and instead of the company returning my money, they chose to keep charging me and only returned half. If any other business ran their operations the way EZ pass did, they would be shut down. This company gets way too many passes for inappropriate business practices. My best advance is pick the refill as you go because everything else is a set up to drain your account.
Constant server errors 3/5
Constant server errors. How are you supposed to monitor your account. Suggest get a backup server to actually allow you to login when your system is down for maintenance or security reasons. All the tax payers and customers money wasted on these systems run by a corrupt company.
I’ve been getting an error 1/5
An error in the app not connecting to the back office system error 5255. It’s been this way for months. Has a connection been updated or not updated?
Great app! 5/5
Well-designed and user-friendly
By Dgjdbufvj ur kool
It’s always “back office system is unreachable”. It is great when it actually works! Please update
NJ to NY 5/5
By Kay stu
Great efficiency and service! Keep up the good work
Not operable 1/5
By Dr. Bob Boblaw
Been down for at least three weeks. Get an error message to check back in a few minutes. LOL. Unbelievable this doesn’t work and they even sent me an email to use it. UPDATE: been down for 6 weeks now.
I’m very pleased with all of the new changes. Automatic reading of tag with no slowing down helps traffic congestion on bridge in my area.
By el jey payano
Great invest best thing ever easy to navigate and easy to use.
No easy 1/5
This app does not let you navigate easily! With the website it’s just easier
Money rip off app basically 1/5
By معاذ الفقيه
This app ripping me off $400 every week tolls are scam why are we paying taxes plus tolls
The app is very nice but would give a better experience if able to view what the tolls are being charged through each toll
Doesn’t work 1/5
I tried to open the app but each and every time I tried it cave me an error….
Good to have but fix the issues 3/5
The app is handy but why is it every time I go to look on the app. It says some error message and the back office can’t be reached. When am I able to view my account it’s all good . Fix that and it would be amazing app. I shouldn’t have to delete the app to download again to see my information.
Error 5255 & 5355 1/5
By gstreet blak
App not working. Can’t make any transactions or see any info. Code 5255 & 5355
Not functional for most days 1/5
By raz nahid
Works once in a blue moon. Generates millions in tolls every day but can’t run a reliable app.
It’s not working 1/5
I keep getting code error 5255 m, back office system is unreachable. I’ve been getting this for the last few days. I’ve reinstalled the app, restarted the phone. Done every troubleshooting step known to mankind. I’m over it.
Unable to switch my new car over to EZ pass. Keeps asking to select model. I’m putting in proper info just keeps cycling the same question. Very frustrating
The app would work better if the use of communicate better with easy pass. There's no way to answer questions.
Services not working 3/5
By Raju Rakut
I love the app but pay with bank account cease to work from time to time and I have to use credit card . Would give 5 stars but that’s a big issue with this app
Great and Easy to use but just one slight problem… 5/5
By pondering pj
Like I said in the title, the app is great and easy to use, very handy when it comes to paying your ez pass, and I absolutely love it for when it comes to keeping track of my rides with my car.
App impossible to use 1/5
Every sign in asks for something different : a tag number, an account number, etc. The worst part is it would not accept the account number or tag
Muy útil 5/5
Es bien importante mantener una recarga automática
Error message when making payments 1/5
By RIC WIRE
I paid with my Capitol credit on 3 occasions and the payment reflected on my credit card as paid but on the ez toll app it was received or it gives an error message . This held up funds in my Capitol one account for 6 days till it eventually drops off.
Freaking RIP OFF 1/5
By muhammad rafiqi
I FREAKING HATE NY toll system
Charging $52.25 for $.35 toll. This is robbery
Not bad 1/5
It doesn’t save payment/card information. So what’s the point !!!
Worst app ever I want zero stars- but alas… 1/5
For days now- not a “few minutes” as the app states- I’ve received an error code that the “back office is unreachable.” Hmmm…. What’s the point of having an app that doesn’t work? Fix it for forget it.
EZ PASS IS A SCAM 1/5
Are we the people going to keep up with this. Why do we have EZ PASS? Haven’t we already paid off the bridge the roads with our tax dollars. Ez is a scam created like the mafia taking advantage of people. We pay for gas, we pay on our cars. We pay on everything and now we have one more thing to worry about. And if you accidentally miss a payment or have limited funds. You better believe EZ pass will threaten you with 300x the toll amount. Resulting in thousand of dollar of fees not hundreds of dollars worth of tolls.
EZ Pass NY 5/5
Everything goes very smoothly I can see what my balances and where I’ve traveled on this app well done
By F**** NY TOLLS
This app is soooo bad!!!! I can never find or search my tolls ever!! I have to call and speak to a person to pay my tolls
The app has not worked for me at all. Everytime I open the app it says Error Code. This gets in the way of me seeing my activities that I’ve been doing along with not being able to make payments which I do not like. Please get this fixed asap!!!
App just stopped working all of a sudden 1/5
All I get is red error messages,nothing works for me on the app and it was random. It worked fine all year,then 2 weeks ago I tried to open it and ever since then I’m getting all kinds of error messages no matter what I select and the error message vary. One of them mentions something about “backoffice”
All the money NYC saved by going cashless and leaving people unemployed yet they can’t even get an app to work. Great place to live!
By Christos Knob
Typical NYS obnoxious with absolutely zero (or next to zero) utility. I haven’t used the vehicle in question for several months and now I have to refill my balance??? Everything that NYS does or will do is a money grab. Leave this state!
App needs to be reinstalled often 2/5
By Farm mike
Whenever you get a message about backend servers not available you have to reinstall the app. This type of error and remediation only comes from crappy programming and lack of proper error condition design and api return value evaluation. NYS doesn’t have rookie software engineers. They know better than this.
Very good app 5/5
There’s not another app like this one!
Simple quick and EASY FAST
should call it easy fast …….
Not working 1/5
Keep getting back office unreachable error 5255. Fix it.
Back office 1/5
I have the same issues with a lot of people. This app is garbage. It won’t load up. I get a text saying that it reloads my account I can’t even see my balance. Please put out an update to fix this app.
Life saver 5/5
This app just saved me from being charged exorbitant penalties because it alerted me that my credit card on file had expired
Convenient and inconvenient 1/5
The app is great because I can add money to my account and pay my toll bills from my phone but once a week I have to uninstall and then reinstall the app. So I gave it a one star because it’s extremely annoying having to reinstall the app every week for it to work.
Impossible to pay 1/5
Not by phone nor by this app. No matter what I do it will not process my payments. Error 6204.
Doesn’t work 1/5
By upset 1520
This app used to be great but it stop working months ago. I cannot do a single thing on it. It just give you an error page
Do not work 1/5
Every time you open the app you’ll see these:
"the backoffice sistem is unrecheable"
Waaaay better 5/5
I love the smooth interface