The truth about this website 1/5
By dee n josie
Ok so here’s my take on this. I bid I win and then comes payment if I win about I shouldn’t have to pay so much for shipping. It makes me feel like they are making this up with the price of shipment.
Can’t get on 1/5
Downloaded. it over an over and it says ooops can’t load or something but everyone else in my house can get on... I even had a free gift from my mom for down loading but could never get on to get it or give her credit for me joining. Very inconvenient and I actually really use to love this app... I’m so sad!!!
Don’t get what you pay for!! Counterfeit items!! 1/5
By Inky K
This site cannot be trusted!! I bought over 12 pages of items in the past month or so and everything that is photo advertised for you to bid on is NOT WHAT YOU WILL GET!!!
People are being “RIPPED OFF” bidding on a lot of their items! You think you will get what you see pictured? No!! YOU’LL GET SOMETHING SMALLER, BROKEN or DIFFERENT!
DO NOT BID MORE THAN A FEW DOLLARS!! You’ll be disappointed!!
I love jewelry 5/5
Top hatter has given me the opportunity to buy, looks like diamonds, jewelry for over a year now. It has also been the perfect place to buy gifts. I have enjoyed many hours looking for something unique and on Top Hatter I found what I was looking for.
NOT HAPPY AT ALL!!!! Robin Order# 108662064 3/5
I just checked on the status of this order on July 6th around 8:23pm EST and your system “AUTOMATICALLY ISSUED” a credit refund without even giving me the option to choose between a Full Refund or a Refund with Credits because of a issue your system stated that you had contacting the supplier. I did not and do not want my refund option chosen for me and I WANT A FULL REFUND FOR THE AMOUNT I PAID FOR ON MY CARD PLACED IN MY ACCOUNT INSTEAD. THIS IS NOT UP FOR DISCUSSION AND I WILL NOT ACCEPT ANYTHING ELSE!!!!! I AM NO LONGER PLEASED WITH THIS APP BECAUSE I AM HAVING CONTINUOUS ISSUES EITHER WITH SHIPPING OR QUALITY!!!!!
So after I checked my E-mail I saw that I was given a link for a refund of what I paid for with my card and the rest was Tophatter credit with a additional $1 in Tophatter Credit which is actually acceptable for me because I did in fact pay for part of this order using Tophatter credit which is your policy. So I increased my rating a little. I will change my review along as I get the rest of my money in my account. My STRONG SUGGESTION TO YOU IS TO PLEASE REVIEW CHANGE YOUR SELLERS BECAUSE THEY ARE SELLING SOME ITEMS THAT ARE FAKE AND COUNTERFEIT!!!! Which actually makes you look bad and not them.
Charged, but never received 1/5
By Lori B!
Great site, if you don’t care how fast things move and if you receive your products! It happened to me. I may try it again, as it may have been user error. We will see!
Top hatter 5/5
Fun app. Some prices are over the top, but still fun:
Products take way to get ship. Need lot more USA product cut shipments to customer with 3 to five days.
Fix this problem 1/5
Why my app suddenly stop, and dont re-open .
I am trying for that last 10 hours.
Android tablet 5/5
Some of the tablets I ordered do not work. Still waiting on 210 inch tablets. Paid for in April and 1 in May. Still waiting. This is ridiculous!!!
App is Junk. So are the products 1/5
By Maggie Southern
Interface is difficult to use. Products arrived well after estimated delivery time. And they were chintzy garbage. An “iPad stand” couldn’t even support my iPhone without its case. It’s clutter on your own home and clutter for your life.
CBD Delights 1/5
By MiraLoma CC
I just received 7 bottles of CBD Delights. They are all melted into a big glob in each one of the bottles. I took pictures if you want to see. I don’t feel I should pay for these products as they are no good. I hope to hear from you about this matter. Thank you
Please don’t download 1/5
By Mr Game Reviewer
I went on the App hoping to find cool stuff for cheap but the only thing on here are crappy sunglasses and super cheap electronics no one wants. They just paid as little as possible for as much random crap as they could get. Please don’t waste ur time the best thing on here is an off brand crappy laptop😂😂😂
Why does the current bid hide behind the shipping button 1/5
By Cheaters prosper
Tried to attach screen shot but can’t
Stop complaining 5/5
I’ve been on TH back and forth over the years. IF YOU get addicted, that’s your own fault not the fault of the app or developers! DONT spend money if you don’t have it! Plain and simple! Don’t blame others for your own faults!
Also notice that all these “Bad reviews” are old ones! 2 yrs last November, I have only seen a hand full of current reviews so here’s my honest review.
Like I said in the beginning of my review, if you don’t have the money, you don’t belong on ANY store app, website, or auction sites/apps! You can set the amount of money you don’t want to go over. There are some really great things on this site/app! I’ve met some really wonderful sellers, and not so great ones. I avoid the ones I don’t like, and if something isn’t of my liking when I receive it, I’m able to send it back or sometimes they just refund my money without sending it back. It depends on the seller as well as the item. If you don’t like that, don’t buy it! There is no reason for the negative reviews! That’s your own fault if you can’t stop yourself from purchasing! If someone were addicted to gambling, they don’t typically blame the casinos, well unless they’re looking for someone to Blame that is! Stop placing blame on the one thing you shouldn’t!
I do love the app. I don’t see where people claim there are bots in place of actual people, and things are overpriced, but I’m not thinking with tunnel vision! No one is forcing you to buy things! If you look @ eBay, not everything on eBay is of great quality but people still buy it, I think, just to turn around and complain about it! Anyway, TopHatter is a great place to find some interesting things. The only way you are going to figure out if you like it or not, is to download it and give it a try. Carefully READ THE DESCRIPTIONS of the item you want!
Good Luck, Don’t spend what you don’t have!
By Heavenly sound
I’ve been trying for the last 30 minutes to get my “free gift” that my sister sent me.. won’t let me sign in...her name is Shirley D.
Won a bracket for 8$ from you.. I want mine.. what’s up.. hate to think this is a scam..!
I have purchased several items from this site and the items do not match the pic of the product you are bidding on! All knockoffs of what you think you are getting! A joke! Buy at your own risk! Now I have junk to get rid of!
Not impressed 2/5
I have won several thing on Tophatter, and I have mixed feelings. Some products are great, others aren’t. The items take forever to come, if they arrive at all, and if they do, most of the stuff is damaged or not what was advertised.
I keep bidding because I’m hoping what I win is in good condition. Sometimes they are gifts for people and when they come in, I have to make a decision if it’s good enough to be given.
I just wish the stuff would come in faster and be as described.
Great idea but... 1/5
Fun to bid, interesting stuff but absolutely horrible at delivering. I won a couple of bids in APRIL, it is now JULY, and I have nothing. Not worth the effort.
Very good site I’ve won some very good stuff from jewelry to shoes electronics clothing etc...
Extortion /con artist 1/5
I ordered a product over 3 months ago for my twins daughters birthday present which I never received and was issued a refund but it was store credits. I paid with my money I should have my money refunded so I can spend it elsewhere. Not be forced to spend another 3 months waiting for nothing just to be forced to spend my money on an app I don’t want to use anymore. Then when I go try to contact this company I don’t get any response. This is sad I just want my money back since I can’t get a refund for the time wasted waiting and for the upset girls that didn’t receive their presents.
Just because you not have a cero 1/5
I won 6 things and paid, but I only got 2 and you have headphones that supposedly came to me but I never received and the other products until now I am waiting and this is more than a month
Good luck 1/5
Started out great, I was really happy with the items that I had received but then it went down hill. Items started arriving damaged or not the item that was ordered. Sometimes I wouldn’t even get everything I paid for.
Trying to get a refund is a joke, they don’t give you your money back half the time. Not do they answer you when you email and ask about it.
Never again will I waste my money on this app and others should just stay away from it.
I will not be buying anything else from this website. It takes about 2 months to get your item if you get it at all. Some things are nice. I’m not completely unsatisfied. I did get some Bluetooth headphones I like. But the items I really wanted never came and they refunded my money in credits. I don’t want credits because then I’m locked into buying junk. I want my original payment refunded. So buyer beware. Most, not all, are made very cheaply.
Getting on site 5/5
I’ve been unable to get on the site for about 2 months can someone tell me what’s going on.
Worst shipping ever- no updates, buyer protection guarantee is not accurate 1/5
They speak of a buyer protection guarantee- if your item hasn’t arrived after 60 days, you are refunded. Problem is: they make it impossible to access. For example: my item was supposed to arrive over three weeks ago on the 5th. I understand that there are delays and gave it a little extra time. I have now waited over 2 months for my item to arrive and have made an incident report- but they keep pushing the delivery date back. Now they’re saying that I have to wait almost 3 more weeks until I get a refund. Everything I have ordered has taken an extremely long time to ship and the quality was not worth the wait. Stuff from WISH got here much faster...
Order something on May 25 estimate arrive date June 29 order return to seller 1/5
By hitler number one
This sounds to me like scam
Love this app so far, needs a search button I believe
Wish in disguise 1/5
By frusterated me
The bids aren’t real and everything is the same as you would find on wish. Cheap Chinese knockoffs
We will see. 3/5
For the most part this app is ok. The app it self has a few issue they need to work out because it takes too long to load, then it won’t scroll either way. As for the items on the app, some are decent, and I say that because when you do take the time to look at the description, the pictures, reviews, seller information and more someone done one the bid, and if you do bid off of the information that you have it would be a great buy. Also, a star is added to my review because when a mistake is made you can easily find out how to fix it. I’m satisfied with the purpose of the app not the development of the app. So 3 out of 5. Have a great day/night.
Beware Buyer protection is false 1/5
So I decided to try it my mistake. My first item I got was for eight dollars and it was one of those $300 robotic vacuums. After two months they decided to give me my $8 back because of shipping delays
So once they credited me back my eight dollars. I decided to bid on some lights and I was supposed to receive them within 30 days well guess what never did. Two months later they tell me it has been delivered. I don’t know where they delivered it to because the tracking shows it was delivered to my city yes but does not show anything else.So once they credited me back my eight dollars. I decided to bid on some lights and I was supposed to receive them within 30 days well guess what never did. Two months later they told me it has been delivered. I don’t know where they delivered it to because the tracking shows it was delivered to my city yes but does not show anything else.
So I decided to get a hold of their customer support through the email.
Asking them where is my package because I did not receive it. Their response was sorry for the shipping delays please check your mailbox ask your neighbors and look around. And they just kept going in circles
So then I thought well hey we got the buyers protection of course it says I cannot use this because it shows my package was delivered so if you would like to waste your money and a bunch of your time that you will never get back have fun I am done with this company I am done with wasting my time and a little bit of money that they stole from me I’m so glad I did not purchase anything else
Lots of fun but nooo good!!! 1/5
Lots of terrible products that don’t even work and then when you go to get a refund they wanna give you credits I have almost $30 in credits that I don’t want to use because they refuse to give me my money back!!!! This place is total B*******!!!!!!
Horrible service 1/5
I order a few stuff in April 2020 and still yet to see it in my mailbox i saw somthing the other day i like and place a bid I wanted it to be a multi color light well after i won it they were out of what I wanted so i cancel the item and this app says your block untill July because i cancel to many items im like tf since that was my only cancelation.. So it refund me from 2 stuff i been waiting on still waiting on the other refunds but it refund me threw store credit i guess they are a scam because they block me untill jully 29 and i cant use the store credit from my refund which I wouldn't use either way because apparently nothing shows up but I email and email them have yet to get my money back to my debit card from which I used so will update and ill make sure to screen shot since they don't like to have the bad reviews showing
Because I have an old account it will not allow me to change PW. I can’t remember my old PW and it just takes me around in a circle. VERY FRUSTRATING! Trying it one more time...then I’m out!
Gio cologne 1/5
I am very dissatisfied with Tophatter! It has never been this late on anything I have ordered! Have been waiting on my husband Gio cologne for 3 months now! Very disappointed!!!
I have been sick and in hospital.My phone got broke and got new phone, and new number. Still have things that have not come in. And for some reason I can’t get on your website. Thank you kindly slaw
Little to No Communication 1/5
I’ve been a member of this site since 2017. Some of the items I have purchased have been decent enough and some are pretty good, while some are just plain garbage. It’s really hit or miss at times. I also question some of the reviews and whether they are genuine or not. The biggest problem here is the lack of communication when there are issues with the merchandise. I too have been waiting several months to receive items ordered at the beginning of the year. They also avoid any due diligence when it comes to non-delivery on items that were supposedly delivered. I am currently trying to get the item I ordered or a refund, since I never received it. Though they “claim” that the tracking information says it did, the information available only provides a partial address...no number or street address. How is that proof of delivery? Furthermore, now when I try bidding, I can’t have anything in my cart in order to place a bid on other items. This is ridiculous. I can understand if there are 12 or 15 items to be paid for, but 1 or 2, come on! When I tried contacting customer service, surprise surprise no response, or if they do it’s some generic statement, much like the ones they are responding with here for these reviews. I am starting to think this is a waste of time, and that I’d rather do business with an honest, more reliable company. Lastly, there should be a way to contact the sellers directly for inquires and other issues there might be with the products. This middleman crap is inefficient and very annoying. Now there’s a new annoying issue...the list of reminders is missing! So users are unable to see their list of likes and reminders. Yet another platform fail that apparently has gone unnoticed by customer service. I’m about ready to close my account and move on at this point. It would definitely same time and money, as well as avoiding the headache of dealing with the often terrible customer service. Buyer Beware.
ABSOLUTE WORST 1/5
By SHAKESHYA SEWELL
FOR ME PERSONALLY ITS A NO....SEVERAL ITEMS I ORDERED IN APRIL I STILL HAVE NOT RECEIVED AND WHEN I BROUGHT IT TO THEIR ATTENTION THEY CREDITED BACK WITH TOP HATTER CREDIT WHICH IS NO GOOD TO ME DUE TO THE FACT I HAVEN’T RECEIVED THE ITEMS I ALREADY ORDERED SO WHY WOULD I ORDER MORE JUST TO STILL NOT GET IT....I DIDN’T PAY WITH CREDIT SO WHY REFUND ME WITH THE POINTLESS TOP HATTER CREDIT
The items were nothing like what was pictured and took more than two months to receive. Because others have had such positive results, I will order again.
Refund-hat it should be called. 1/5
I’ve had this app about a month now. I’ve had three items refund. Mostly because I won the auction so cheep. The seller doesn’t like what he sold it for. So they cancel the order.
By Who cares 82
I have bought several items from tophatter and all but a couple items have all been at the very least is a month late some have been refunded in credits not the actual money I paid to receive said items very poor responses from the site admins I'm now waiting for the last of my orders to arrive and be done with this site for good
This app is a joke 1/5
Don’t waste your time on this app unless you want to wait two months to get anything. Everything seems to come from China and it takes forever to get. I have been waiting for two and a half months and when the stuff didn’t show up they are trying to give me a credit instead of a refund. I didn’t pay with a credit, I paid with cash money and that’s what I want returned.
By Fran from Georgia
Items never received, and items received damaged or not as described. I was disappointed.
Cool idea, needs changes 3/5
This is a cool app but there is no way to search for specific items. For example, I wanted to buy a camera. I scrolled through a huge electronics section and couldn’t find any. They were probably ended before I got to them.
As a Seller 1/5
I did not take long looking at there fee schedule to realize that you can spend a lot in fees and not sell anything. If you do sell something then 9% to them. I can easily see that 50% of what you sell something for will be paid in fees, so be careful setting an item up to sell.
Good But... 3/5
By Ibby Boi
I like this app’s theory but I joined and won a bid for EarPods but I do not want them anymore but I can’t remove it. Help!
No support 1/5
The option for customer support is terrible. There’s only one way to contact them and that is email and they don’t respond. It’s a pointless option trying to contact them. Deleting the app.
Freezes when trying to bid. 3/5
By Fast hand Shopper
I like the setup but the pages freeze when you are trying to bid or outbid others on items. Also, takes a long time to pull up the description page of items. A few bugs that need fixing.