They force you to sign up so they can slam you with marketing emails or sell your email address. Then once you are allowed to view the site the disappointment begins. Everything is overpriced and marked up ,after 5 days of searching I found nothing that I thought was worth the current bidding price or even owning. I did a search on some the items only to find them cheaper buying outright from the massive markets . All these items I found on the overseas drop shipping discount warehouses . So I had to write this review , which wouldn’t have frustrated me so much if I didn’t have to sign up to view the app instead looks then just deleting. The website is the same as they just got to have your email address and be on their email list . We are all so sick of email blasts from these companies and their automatic email.
Of course as usual I unsubscribe 4 days ago and still receiving emails so I had to make another filter on my email to delete them as they come in . I never got a answer from support about stopping them .
It’s amazing how these entities think automatic emails are cool but don’t answer their own . If you send me a email and I can not respond back then I done dealing with you !!
No refund 1/5
So if you bid and change your mind they tell you to do a refund but the seller will deny it ! Now says the order has been shipped but expected to arrive over a month later! I don’t get it !
Joke/ Delivery takes months 1/5
Wow if I could give this site less than a star I would. Delivery is awful it takes months to get this stuff so I’m fairly certain it’s coming from China when you do not receive an item they do their best not to refund your money
The app itself isn’t bad, and neither are the items really. Just be aware that you get what you pay for.
I had ordered a set of lights, for five dollars, and by “a set of lights” I mean a singular light. It doesn’t bother me, but it’s things like that that tend to drag the app down a lot. People feel scammed because the images and description on the product mislead them. Also, be aware that the products don’t tend to come with instructions when they need them. On the lights I ordered, the battery pack is strange, and I can’t seem to get it to work and the packaging offered no help in figuring it out.
Also, I think the layout of the app should contain a search bar of some kind. I know the auctions are very limited in time, but when someone sees an item in an ad and wants to search for it on the app it’s really hard to find much. For a good portion of it, the items do seem to be kind of useless knickknacks, so if that’s your thing you’d like it.
You bid, bid, and bid... they WILL STEAL, STEAL, STEAL!!!! 1/5
Seconds after winning my first bid, Tophatter took the money within seconds from me entering in my billing/shipping info.
And to my “surprise” (rolling eyes) the order was cancelled directly after payment was processed without any warning or explanation provided. Oh!! And they still have my money!
I’m just thankful they only got a small portion of my hard earned money.
Still no response from Tophatter Customer Support. Hopefully, this just means they are rectifying the issue before responding. (Reality = I got hosed)
Kool App 5/5
Ok so this is the best app to get stuff from. Theyr customer service takes a little bit to answer but they always deliver. U are covered 100 percent if your item does not ship on time or if you don’t receive it. I highly recommend it.
Worth the savings 5/5
This app has been very helpful in hard times with the pandemic going on now. I’ve purchased quite a few things I’ve needed or wanted with the help of credits and carful bidding. Do you’re research and read the reviews. The shipping takes a long time. But worth the wait for a good deal. Sometimes I have received items of poor quality but rarely, which is ok with me because I either paid tax only or just a couple of dollars on the item so it wasn’t much of a loss. I was able to purchase a jacket and a pair of shoes for almost nothing and love them both good quality.
I have gotten so many things from Tophatter and some stuff is great but other stuff is either missing parts, very cheap or Doesn’t match the picture! The biggest thing for me is that they will NOT give me a refund unless I return the item and the CUSTOMER SERVICE IS HORRIBLE!! I message them/email and they hardly ever get back to me! It’s ridiculous!
Rip off 1/5
Items are not as described I ordered the bumblebee transformer car not only did it take long to get it but the toy car is not as pictured in Tophatter it was so small the size of my palm the image in top hatter showed a lil boy next to the car toy and was almost as big as him this toy I received in the mail is one of those toys u get in the 99cents store or in dtla to better described a cheap “one time use” toy car very poorly made and even the packaging looks like a real cheap car I guess u get what u paid for be careful what u order check where it’s coming from.
Fake Chinese Items for sale 1/5
Purchased 3 “Bose” headsets, they arrived I open them up — all illegal, illegitimate knockoffs. Now I have to make arrangements to return them for a refund... which of course will take another 17-30 days for it to even reach China. Also another item I won was a little car heater/defroster. How cool right? Wrong, the item they sold I bid and won wasn’t in stock and they refunded me. Out of the 10 items I’ve ordered 3 have shown up (the fake headphones) and I’m definitely not going to use this app ever again after this fiasco. If I could give it 0 stars I would. Seriously. The app will crash every so often too when you’re trying to bid on an item you want it won’t let you bid... or even worse your bid did go through and doesn’t say anything.
No regulation 3/5
Mostly cheap fun junk. I’ve gotten many things off Tophatter. Although beware it seems the latest thing is if you win an auction and the seller deems your bid too low your item will be canceled and refunded. There was no reserve on any of these items and the seller gives no explanation. I’ve had this happen to me several times recently and Tophatter refuses to do anything about it.
I like but I don’t 2/5
I love some of the stuff but the game money dose not work at all😒😒😒😠😠😠🙄🙄
You decide. 1/5
I have 7 orders at least half a month past the estimated delivery. Ordered early September, still nothing here in October. The one order I did get was a disappointment. I will update biweekly, or if I ever get any of my items.
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Prices are cheap at the start but don’t be surprised if you see 55$+ shipping, what start bidding at 1$ if the shipping is almost 60$
Items don’t get delivered 1/5
Items don’t get delivered. You spin for free cash. When you purchase you have to spend small amounts of your own money to complete. Will your item actually get delivered?! Probably not. Your gamble
SCREENSHOT EVERYTHING... 2/5
TO “EVERYONE” CONSIDERING USING THIS APP.....
in the short time that i’ve used “tophatter”, august 27 ~ october 1, i’ve won 37 items / products. out of those 37, i’d received a total of five... i’ve only been notified of the actual tracking “delivered” for only two of those five items. the tracking system seemed to work right off the bat, and seemed that it would be a “good thing”, but not being notified of the “delivered” for the other three items shows me that it’s not. i check everyday to see what might be delivered, but it always shows nothing, for ANYTHING... absolutely NOTHING changes AT ALL with the tracking now. EVERYTHING is ALWAYS in TRANSIT and even the “dates” don’t change like they should when you’re checking for an update... some of my dates still read sept 10, sept 14, sept 18... this is OCTOBER 1... and they ALL READ, “tracking info is up to date”... HOW are they “up to date“, if TODAY’S DATE is NOT LISTED AS THE CURRENT UPDATE DATE ???
oh and a lot of them are in another language, so what’s the point of “TRACKING” if you can’t even decipher what you’re reading ???
i was going to say that i wasn’t going to be playing this auction any longer until this gets fixed... i can’t be running to my “post office box” every single day to check for mail... it’s just a waste of my time, and between five and ten miles round trip...
...but in the middle of literally writing this review, i got sucked back in with a message that “tophatter” flashed across my screen, about something that i was INTERESTED IN, and so i went over to the app, and needless to say i bid on something for $1.00, and WON IT !!! it was a “sterling silver” ring ( that i actually did SCREENSHOT the ITEM, the BID, and the WIN )... it was LITERALLY A $1.00 WIN... well when they take you over to pay for the item / the WIN, they have the sale all written up for you with ALL OF THE DETAILS, and on THIS WIN, they claimed it was a $2.00 win, which it was NOT !!!!!
it was $1.00... NOT PAYING $2.00...
TOPHATTER... YOU NEED TO FIX THIS!!!
or you can say GOODBYE to THIS BIDDER !!
⬇️⬇️ and oh yeah... EVERYONE... ⬇️⬇️
...look out for these “SELLERS” and their excuses for not sending you an item that you just “WON FAIR AND SQUARE IN A BID”...
➡️ “primsequiew2015” ⬅️ ( out of stock )
WHY was it up for auction if there actually
weren’t ANY in stock ?? no, you just had an
AWESOME WIN, and they stand to “lose
money” on it.
➡️ “ishak jin” ⬅️ ( out of stock )
WHY was it up for auction if there actually
weren’t ANY in stock ?? no, you just had an
AWESOME WIN, and they stand to “lose
money” on it.
➡️ “maxandmin” ⬅️ ( incorrect shipping
how does anyone use “incorrect shipping
address” as a reason when it’s ALWAYS
been the “same address”, and i receive
everything else that’s ordered... it’s an
EXCUSE because of the money they would
be losing on not ONE, but TWO electronics
( what looked to be pretty nice iphone /
android microphones ) !!! not fair that
they’re able to do this and come up with
some excuse so that they don’t have to
give you the items that you JUST WON...
oh and HOW do they come up with
“incorrect shipping address“ when they
hadn’t even SHIPPED IT OUT YET ?!!?!!?? it
would’ve had to have been SHIPPED to me,
and then RETURNED BACK TO
THEM, but i got that notification not even
24 hours after the WIN... HMMMMM !!!!
i believe that the reason it takes MONTHS to receive your orders is because each little company is waiting for a SECOND ORDER from you, or a THIRD ORDER, so that they can ship EVERYTHING TOGETHER and save on shipping... one of my deliveries had TWO items in the package... two rings... one arrived “okay”, and the other ring was a disaster. the rhinestone was OUT OF THE SETTING and it was also NOT what was claimed by the photo, and the prongs and band were plastic. i also believe that if you score a WIN that’s NOT “good enough for them as far as how much money they stand to make on YOUR BID”, they then send you a replica of what you bid on... a TOY so to speak ( of what might be close to what the product is but NOT the ACTUAL PRODUCT ITSELF ), because if you read some of the reviews on the items, some of them make the item sound like it’s really awesome, and others make the item sound like it’s REALLY JUNK.
HOW IS ALL OF THIS EVEN POSSIBLE ?!?!!?!
MY ADVICE TO YOU IF YOU DO USE THIS APP...
...SCREENSHOT “EVERYTHING” YOU DO.
my name is “GOooOBER22”... and there’s ONLY ONE GOooOBER22, so you’ll be able to find me...
if you don’t fix what i’ve just written about my “BID and WIN” on this ring that i just bid $1.00 on and NOT $2.00 ( because i do have the screenshot of it )...
then I QUIT THIS APP !!!!
➡️ “GOooOBER22” ⬅️ IS MY SCREEN NAME
By qase egg
I’d like to get my account unblock and reopen so I can track my order said they unblock my account but it still says cancel I try to get help but no luck any advice need help don’t know what to do
GET THE CREDIT ITS WORTH IT 5/5
By Satusfied Shopper
I started on tophatter about a month ago and bought my first item (a tiny telescope) for 8 dollars, when I received it I wasn’t mad but just a little underwhelmed, now I get every last credit I can and get so much for free, there is a new update where you can’t pay tax with credit but it is rarely over a dollar, if you are willing to spend a few minutes a day collecting the credit this can be an amazing website, I do have a few pointers for new people, 1.) ALWAYS read the description 2.) I recommend the knives, they are higher quality 3.) don’t be tricked by the “discount” the seller gets to set that 4.) only but things that you might use for fun, don’t come here for resale, or to get a discount, aside from the knives most of the stuff here isn’t worth more than a few bucks . The only reason I love this so much is because of how I can save up credit and pay 50 cents for something genuinely worth a few dollars. Highly recommend for people who will put in the few seconds every hour to collect credit and no one else.
Don’t please 1/5
I have bid and canceled orders. And one I canceled still sent it to me. Then a “roomba” or a auto vacuums was so small and had not brushed to it or mop as described. I do not suggest this app at all.
Kinda disappointed in this site 3/5
It’s the sellers on here that I feel like if you’re at a auction and you bid on something and no one else did even tho it may be a dollar or two when it says sold it should be yours well I’m getting more refunds than merchandise I got another one today as a matter of fact so don’t keep your hopes up when bidding you may or may not get it reminds me of a term kids use in grammar school it’s called Indian giver thanks for nothing
Unexplained refund 2/5
Not bad but a little concerning. Win an auction and have payment refunded several days later. FAQ page suggests that the company refunded due to not having the inventory or damaged item yet the are still auctioning the same item. Seems like if you win an auction and they don’t like the price they will refund the purchase. Don’t believe that’s fair.
Cannot Open 1/5
By Britt and Cliff
Used to love it but now the app won’t open
Tophatter is a scam 1/5
By scam finder 88
I hate this app don’t use it it’s fake. I bought something and I never got it. Their all big scammers don’t trust them and sorry about the writing but it’s that I’m angry because their are scammers do DO not buy any thing here it’s all fake
Asked for my refunds and never received my money back.
If an item is not delivered you have to wait 7 days before you can file a complaint. And when you file a complaint you have to wait 3 weeks to get any redress. That is like waiting 2 months and two weeks to get either your item or your money back.
2 stars! 2/5
I’ll give it more stars when it stops asking me to switch to the mobile app when I AM ALREADY IN THE MOBILE APP!!!!!!
By E Meas
It was good at first but in the middle of a purchase it crashes and says “oh dear something went wrong” like what ?!!!!!! Kinda sus too me
I got a normal tennis ball. It was supposed to be a huge tennis ball for a dog!!!
Be careful shopping on here.
Bought 2 things off this site both were fake. Supposed to be real air pods but of course they where fake and they didn’t even work. Save you money do not recommend this app.
Too many false deliveries 1/5
This site is a total scam when it comes to expensive winning bids. The sellers give false tracking information, and the so called website doesn’t hold them accountable. All they do is send refunds. What kind of site doesn’t let customers contact sellers directly? The site doesn’t even try to get the sellers to redeliver the missing items. I am so done with this waste of time site. EBay is soooo much better than this pathetic website. At least 99% of the time you get what you bid on and won delivered.
I love this app but.. 4/5
By Amber Renee❤️🖤
I’ve bought tons of things from here since the beginning of the year never had a problem till now. When I go to the app I can’t push any buttons or anything I can get look at the first couple items to bid on but I can’t bid. I can’t look at my profile rate things nothing and I’m upset cuz this is like the longest I’ve not bought anything on here. I went to the App Store and it doesn’t say anything about update please fix!
Poor quality! Poor customer service it’s a joke!!
Can’t sign in 1/5
I can’t login to Tophatter after I updated the newer version...it doesn’t show the drop down box at the top of the site or anything for that matter...please help and fix this problem so I can continue using this app.
Love Tophatter, but being done wrong! 2/5
I really liked Tophatter. I buy quiet a bit from them. I didn’t receive a few items, but I let it go for a while. I figured COVID-19 had slowed shipments to a crawl. Finally I wrote to ask where my items were and was informed it was too late to receive a refund.
Now I need to let them know some more items I haven’t received, but it won’t let me talk to them. The old response they gave me keeps coming up. I quest I’ll be losing more money.
Looks like I should and probably will stop shopping with Tophatter.
I’m real sad because they still need to send me about 25 items. Also, Christmas is coming and I usually do a lot more shopping with them around this time of the year. 🤷🏻♀️🙁
I haven’t been able to access this ap in over a month. Every time I try to open it it’s says that something went wrong and to try again at later time. I have stuff I ordered that I can’t even check. So what’s the issue?
By J problem
It’s signs you out randomly..
I really like the app but I can’t open it. Did I get banned?
So fake Bid Fake product 3/5
3 month ago I first downloaded this app. First interesting To play this app. If am I winning app give me Small sticker. Feel so good inside one month my order is 20 -25 different item. After 1 month later start to item arrive my place. But all fake item. App said steam cleaner but real package is no steam just plastic box. Than I try to refund bcz they said 100% return and refund available but no refund. Try to call customer center phone number is not working after I send email this company. Respond is we can’t do anything. But Tophatter policy is we 100% money back but they not. So funny thing they send to me this all garbage. Today arrive 5g tablet super fast technology tablet. When I open the box OMG camera is 1900 year camera plus screen pixel dead eye production display is make more my eye heart. So funny one this super tablet memory is 500MB lol... btw I wanna report this company every single website or application. Anyone know good idea
Save a lot of time and money. 2/5
Wish app or alibaba.com has almost everything you’re bidding for on this app. They also take a long time to deliver. I joined because I thought I would probably be able to purchase cheap products from wish and have people bid on them.
App crashed 1/5
It was all fun and everything and I enjoyed it a lot but the thing is after I won something I went and paid for it and right after I paid the app crashed and hasn’t worked since! I’ve tried deleting the app and re downloading it and it still won’t work I’ve done everything and still nothing
A disappointment 2/5
This is just another “Wish” app. The difference is you bid on items and you may get them cheaper than buying them straight out or you’ll pay WAY more than just purchasing them. My suggestion is to heart an item you see that you may like, then go to the reminder tab under the menu and check the item to see what the listed price is. That way you’ll have an idea of how much to bid. I’m currently waiting (9/14/2020) on the last item I bid on to come through mail then I’m deleting this app. I haven’t been satisfied with anything else I’ve gotten on here.
Been really excited with all the items 1/5
I’ve won but all of a sudden my app will not open it tells me to try again later but it’s been five days.
Lousy app. 1/5
Sellers can cancel your order when you when for good price. Just get back credits, not your money. Happened to me three times already. Deleting app.
App dosent work 1/5
App won’t work.Keeps telling me to try again later. I’ve been trying for two weeks new fix Your application
Never will buy again 1/5
So far, everything I got was bad. Especially the mans necklace and bracelet which said it was 18kt gold turned Black. I just received supposedly an 18kt gold bracelet which fell apart and can’t be put back together. I also got the gold looking watch with fake diamonds and it stopped working. I will never buy anything from this site again. All junk made in China
No refunds 1/5
By Conejita 35
If you didn’t get your items but got a “delivered” notification they will not give you your refund it’s “out of their hands” BS BS
Crappy app 1/5
By critical complainor
If I could I would give 0 stars. The app won’t let me pay for the items and keeps glitching
Don’t bother with this app. 1/5
I was told about this app from a total stranger. So I tried it out. Saw a lot of good stuff to bid on. Won some bids and awaited my winnings. They all came after the allotted time for returns. Some of the sellers won’t issue a refund. And some of the things aren’t exactly as they appear nor as the specifications say. You’re better off going to a dollar store for the same items.