Better and faster than last year 5/5
Seems like this app has been updated it’s much faster than last year
Love it. 5/5
Easy and really helpful. Great app.
So useful! 5/5
By ( >^3^)>
Love the quick and easy aspects of this app! Highly recommended.
Great so far 5/5
Just downloaded the app. Switched two lines to total last week. Sims came fast, number port was easy, app works well so far and seems easy to navigate. Tells me what I want to know up front.
Hope there is a widget.
Nice App 4/5
It’s really a nice app and it helps me monitor my account with total. Easy to use and user friendly. But, as a Walmart Associate, a electrons one at that who deals with phones everyday, I highly recommend not calling the Support line if you don’t have patience. Mainly because they outsource their calls. They speak English just as well as you and I but a lot of the times they have you on speaker and it’s hard to hear them. Other than that, App and phone service is amazing
Great now that it works 5/5
Am a big fan of Total Wireless and love having full Verizon service without the huge price tag. Was initially upset at the development of the app as it used to incredibly dysfunctional but now seems to run just fine. Works just like any other carrier app and has many features that reduce your need to contact customer service. Overall good app and one of the best service options.
International calling 1/5
By no intl
If you need to make international calls DO NOT use this service. It is beyond the worst especially with Apple phones. Not worthy of one star.
Everything is great with this app but one thing you can’t change your plan. Other then that I find this app to be very useful.
Too Easy ! 5/5
Less than 30 seconds to refill my service . Love Total Wireless😍
By Marilynn Reeves
Great phone service but customer service still need improving.
Great service 5/5
By Mama newlin
Everything is so simple to do love the reminder at the end of month app is easy to access and take care of what you need to
Good biz 5/5
By That's Mr.Senior Awesome to Me
This app saves my bumkiss
The good and bad 4/5
The app is actually really useful. But you should never call customer service. It’s just a call center in what seems like Mexico, because everyone had Spanish names. The employees seem to barely understand English and they are clearly reading a script when you talk to them. The customer service is very unprofessional, there is no one available to escalate a problem to.
Hey, idiots! You might want to rethink the page asking for a SIX DIGIT ZIPCODE!??!?!?!
Easy and basic 3/5
Works pretty well but seems to take forever to update available data after a monthly renewal
App works great 5/5
By Eastern NC Tommy
The new updated app works great
terrible customer service 1/5
By coinbase is for the birds
took me 2 hours to get my phone activated . i get the app and i cant even add my phone to the devices because apparently my pin is wrong
Very Good App 4/5
This is one App that has been convenient, resourceful, easy, and informative. Thanks for the help!
Why didn’t I find this sooner? 5/5
By Add al the islands
After leaving the big V, I have found working with Total wireless is a huge breath of fresh air. Simple, great customer service, excellent coverage and fair pricing. The app is well laid out and easy to navigate. Keep it simple. Impressed so far.
Easy to use 5/5
Total wireless $60 plan for 2 lines 5/5
By PURO NICA
This is awesome, very good signal, cheap and it will save money per month. I'll tell everyone to switch to total wireless
I’ve been with various carriers and have had some good and some bad experiences. I must say so far after 4 months with Total Wireless I have had nothing but good service.. at a great price!
Great updates 5/5
All of the updates have made using the app easier.
Really helpful 5/5
It’s really helpful to see all the plans available, also easy to use.
Loving total wireless 5/5
By % beadaholic %
I buy my refill card and from total wireless app on my phone with just a few steps can add it to my plan. So easy! Love the refill reminders before I’m out also.
Widget needs fixing!! 1/5
You can fix the app and everything but you can’t fix the widget part? 👍🏼 great job!
6 digit zip code? 1/5
can’t get past the zip code to even use this app
Terrible app 1/5
Not only is the app hard to use, it won’t even let me sign up for auto refill it just says ‘error’ that’s it.
Simple barebones app 1/5
Only been a customer for little over a month. It’s a basic app with not much use. Not seeing data add on balance any longer with the new update. Quite frankly this was the only useful thing in the app for me. Now I’m either an idiot, blind, or it’s not there any longer. Looks like I’ll be uninstalling.
The older one was better 1/5
This update you can’t see data add-on reserve that pay separately now you have text 611611 able see now and it looks clunky And blocky this update, But I’m going to quit this service because there data service runs very slow and there tech support or there customer support is unable to fix it and there’s no refund for iPhone se Totalwireless branded phones
Widget stuck 2/5
By Matt Wyant
It’s a half decent app.. it serves its purpose although the UI is a little clunky. However, I have one major problem. Widget is stuck ever since the update. So I have to log into the app to check data usage, which is pretty annoying. Please fix! Thanks!
Well they updated the app and the widget updated.....once..... now stuck again
Lipstick On A Pig 1/5
By Hawaii Skydiver
New app looks nicer but is just as horrible as the old one.
Still doesn’t tell me how much add-on data I have.
Can’t rate it zero stars 1/5
I’d give it no stars but it won’t let you. App is worthless and dated. It won’t load data usage on what’s the point.
Amateur Hour 1/5
By Doctor Rhythm
I'm not a fan of the Big 4 carriers, but at least their web and mobile interfaces seem professionally done. The Total Wireless app, in contrast, looks like it was put together by total amateurs. Explanations and labels are cryptic. For weeks, I was unable to find my add-on data usage & balance anywhere on the app. Finally I found it, displayed in black against a near black background and only visible if you crank up the screen brightness. Even the navigation buttons are camouflaged. The app lets you scan the service PIN # from a refill card, but the optical character recognition was so inaccurate that the feature was useless.
Update: The app was updated but remains a hot mess of nonfunctional features and bad design. It's really the worst app I've ever downloaded.
Wrong Zip Code 1/5
When setting up an account it asks for a 6 digit zip code, when they are only 5 digits. It then won’t let you enter anything more than 5 digits. Completely useless.
Website has more functionality 1/5
The app is meh, the main thing that I wanted it for (home screen widget) doesn’t work anymore and the mobile site is better designed and does more.
EDIT: Was three stars, it I’ve dropped it to one. Why have a mobile app that does less than your mobile web while refusing to fix the only thing that makes it worth having (data usage widget)?
The service is dirt cheap so I’m not expecting a Big 4 kind of mobile experience, but this app is pretty worthless.
Data Manager Doesn’t Work 1/5
Can’t check my data usage from the app and the app pushes me literally 10 notifications in one minute multiple times a day.
The “Data Manager” feature NEVER friggin’ works. . . What’s the point of the App if you can’t keep track of your data usage.
No Data Usage Monitoring 1/5
Can’t view data used, which seems like the only feature I’d want out of this app.
Nice app, but.... 3/5
I enjoy having this app as I can keep up with my data usage and service end date, but mostly being able to see all of that on the iPhone widget screen. Every since the last update (Version 2.7), my widget froze. I can delete the app, hard reboot my iPhone, and reinstall the app to update the widget, but as I use my phone data, it still remains frozen. Please fix the widget to sync with the app.
My Personal Experience Detailed! Poor Costumer Service! 1/5
TOTAL WIRELESS REVIEW!!!
I purchased the Total Wireless SIM kit and a $35 plan about 2 days ago at best buy. Per all of my research, it seemed to be a pretty good purchase, especially since I could use my own phone. Just insert new SIM card, activate the service, and go on with life...or so I thought...
I called the company to make sure that my AT&T, unlocked and contract free phone would work with them, and to make sure that I could transfer my number. They answered all my questions and concerns so I went ahead and happily bough a SIM kit and the plan.
When I get home, I follow the instructions of making sure that my iPhone is compatible with the Total Wireless service, before doing what I needed to activate the service, it stated that My phone is only compatible to the carriers below and to pick a company:
I put the new SIM card in and turn the iPhone on to get everything started, hoping that the text was all a mistake, I get a message that the SIM card won't work....not because of anything wrong with the phone, but because the phone is locked to a AT&T carrier services.
My phone works with the sister company but not with Total Wireless (of course).
Called the company. First operator confirmed that the service will not work with iPhones that were purchase with AT&T. I forcefully asked WHY, my phone is not locked, I have no contract, and works with any other carrier SIM card, and why do you confirm to folks that their iPhone are compatible, when they are not? This was not advertised anywhere either, in fact it says that it would work with any unlocked and contract free 4G phone.
Got transferred to a supervisor, who refused to give me a refund. Then I asked to speak with corporate to make a formal complaint, and got placed on hold for 1 hour and 20 minutes (see attachment), when I finally got the supposedly corporate employee, he asked for the SIM card number, I left it at home because I though I was just making a complaint. So asked him to call me back, he gave me a number for me to actually call him back (1-800-626-4883 Ext 3224),
I have called and left a message many times an he never answers.
After many attempts I was able to talk to the refund department who wanted me to mail then everything and pay for the shipping that was not refundable, only through Fedex or UPS company. Going to the store and paying for the shipping would coat more, instead of just blocking the card or something. She made me scratch the back of the card, Im now worried that the card has no money
I hope you don't make the same mistake I made! Be careful!
Can’t view data usage 1/5
By Erica Sugatan
I called twice about the problems with this app and both times I wasn’t helped. The first person who answered was nice, but the second on was rude. She said there wasn’t really a problem with the app and they didn’t know when they were going to fix it. I first log into my account then get sent to the dashboard, but it says “ no device found” and sends me back to the login screen.
Not a working app!! 1/5
By Kurious Kaydenn.
It keeps telling me to tap security question but there isn’t anywhere that that’s an option, it won’t even let me create an account!!!!
No device found 1/5
By JJ Allen 88
Stupid app was probably outsourced for the job of writing the code and app layout it's most likely done by the same person that answer the phones at customer service when you call 😡👎🏻
No device found 1/5
App doesn't work to log in to add minutes. There's too many other companies that offer the same kind of plans without issues like this. I can't even load minutes onto my daughter's phone. I'm going to try to return and get a different, more reliable service.
Almost there 3/5
This is a good app, but the data use functionality has been broke for what feels like forever now. C'mon TW, give this app a little love!
With a simple design, this application is fairly user friendly. With background refresh privileges the app is disappointing, as it does not provide real time data usage reports.
By Tre' 56
Update y'all app and I'll give y'all 5 stars but love y'all service
Data screen doesn't work on my i5s please fix from reading reviews the last update was a dud