Works ok 2/5
Get signed out all the time. Sits and loads for ever, have to close it to reopen it and loads in seconds. Frustrating
Needs work 3/5
I hate getting logged out randomly and not getting notifications when I’m dispatched out
Not bad 3/5
Minor connection issues even on wifi but all in all easy to use!! Could use choice of tones so when more than one driver is around we can distinguish whose phone
Need more 4/5
We need more control for the iPhone version to change notifications sounds and the ability to use the dark theme like on the android version of the app also need to be able to use the settings iPhone version has now settings at all to use
HRS Towing Va 4/5
By HRS Towing VA
Great App for Repo service as you can verify a vehicles license plate and match it to a vin to confirm you have the correct vehicle with DMV ...awesome!!!
Gets better at times 4/5
By KCCO guy
Would be nice to have some different tones for alerts. Logs me out a lot...other than that I like it than any other towing app!
Need to Fix a bug 3/5
Great app and definitely makes my life easier being in the truck and having to enter in info. The only thing is every time I️ go to enter in an expense I️ have to close the app to enter another one because the little green button next to my name goes away. I’m entering g fuel receipts so I️ hope you’re able to fix this sometime soon. Thank you!
Nice but needs tweaking 3/5
I like the ease of the app, however I don't like randomly getting logged out and having to log back in, I don't like logging out and notifications still going off, I don't like the issues with the app loading and having to sometimes open, close, clear, and reopen the app a few times to get information or incoming calls to load. I can open any other app on my phone at that time and they load normal. Same problems on 2 separate phones I've had.
Works great! Hope the developers can figure out a way to change the ringtone for IPhone!
Pretty good 4/5
I've had TowBooks for two different company's now and it works very well. No real issues. But on the other hand you can't change the ringtone on apple. I'd love to be able to change it to a fire truck or police car siren because the default tone doesn't wake you up at night. Of course I need it to wake me up when I get a call at 2 am. Other than that highly recommend
Location has to be set to " Always " . So a person employer can keep track of you off the clock which is a invasion of privacy to the 10th . You can make the case that you turn it off when you're not running; but that's too much after a long of running county and housecalls. A person can't always remember to go into the settings to turn it off and remember to turn it back on the next day ,too inconvenient and not that user friendly in that aspect. ISP are being sold , CIA backdoors etc . I switched to IOS for privacy reasons.
Needs a notification badge 4/5
It needs a badge to show you have a call, I've never heard it make a sound yet and I have that feature turned on. I'm also experiencing a crash while in edit mode & when I open it up I'm always logged out and takes a few minutes to load up again. Not good when a customer is waiting to go on their way. Other than that it's a pretty good app
Service Manager 5/5
By Chris Service Manager
We use this app everyday for our small towing business. Very easy to use and very user friendly. I use it everyday when I'm out in the field and not behind a desk at the office. 5 stars. Would recommend to anyone.
M. Denson 4/5
By Mark Denson
I've used Towbook for years. I've always had great luck with the software. I really love the steps Towbook is making to improve the product.
Great product and a great price.
Idk how you update the app and it STILL rings like 8 million times when you get one call. And it keeps shutting down in edit mode. And i have to keep logging into the app
The worst 1/5
It always crashes and takes a long time to re-upload and when you need to call the insurance company yo cant even do that anymore. When you click on the account and try to click the number to call the company you cant even do that at all this update is the worst need to fix asap
Stuck with this junk 1/5
Crashes constantly, change status, crashes, take pictures, crashes, log on, crashes. Randomly logs you out. Sometimes doesn't alert that there is a new call. Freezes up, on the phone and desktop. Will work great for an hour or so, then crap for the rest of the day.
Date of Tow 2/5
Would be helpful to have date of tow on the completed list.
Start a new call with the ability to look up address just like desktop version would be extremely important to avoid misspelling of the street name.
Not good on iPhones 3/5
Had a iPhone 5 and it would not let me change the tax rate it keeps crashing when I enter the vin. Talked to tech support and they told me it could be a problem with my phone so I went and upgraded my phone to a iPhone 6splus the best phone on the market and I still have the same problems.
Loading is the worse I've seen 1/5
By Baconator T3
Update was a mistake...fire your developer, when searching for properties you must scroll down instead of having a search like before.... When selecting a property it does not display address info......for you guys that are not in the field should not be developing any apps.... First thing that should pop up should be Tag info & add vehicle manually...get it together
Every single time you open the app it takes forever to load.
Did you add The waiver and or authorization to tow 2/5
By PDF Maker
If not when ?
Crashing with iOS 9 3/5
The app needs an iOS 9 update. It is having some major bugs and maybe messing with other apps on my phone at this time. Please update.
By An I phone user
You should add a waiver for any tow companies that need signed waiver before beginning a tow, winch, lock-out, or etc.
App Crashes 1/5
Surprising that this app crashes so much…I’m sure there are better towing software options out there.
By Enforcement Tow
Live this towing app. Makes impounds so much faster and now accessible anywhere... Great priduct!
Great app 5/5
By Vegas is contagious
Great selection of toe pictures, just what I was looking for.
Great app! 5/5
App works great! It's simplified our business in so many ways. I'm looking forward to using more features created by Towbook.
Towbook is great! 5/5
For years I've been looking for something as easy to learn and powerful as Towbook! This software is THE software for towing dispatchers!
Love towbook! 5/5
I love towbook! My company has been using the trail for the past two weeks and it is an excellent app, I highly recommend it!
Great App 5/5
By Tow Crazy
I've watched this app evolve over the past few months and it's becoming a very useful tool for my drivers.
The app is great for me when I'm away from the office and need to assign a call to a driver or see what's going on.
The best part might be that these guys actually listen to what customers need. We made several requests for changes and they responded quickly.
BIG Time Saver 4/5
By Steff Monster
Love the new Towbook iPhone app. It's still pretty basic but after getting the kinks worked out it's gotten real solid.
I'm looking forward to more features.
Love it! 5/5
This app is very useful for all towing companies. One of the best things is that the company answers phone calls WHENEVER!
Great idea, poor execution. 2/5
We just got this app today for all my drivers. Starting out it was GREAT, it covered so many things that we needed (like obtaining vins and photos) as well as being able to dispatch from the computer.
But I am having some BIG issues!! First off, WHY DON'T YOU HAVE NOTIFICATION ALERTS?! I still have to call or text my drivers when they have a call, or else they have to keep reloading their app to see if anything came in. This does NOT help with efficiency. I might as well keep on calling or texting them their calls.
Second, my drivers are having a hard time with the app crashing. It just randomly freezes!! Once again, not helping with efficiency. For having so many great reviews, there's a lot of errors. My main one is notification sounds. That is NEEEEEEEEEEEDED. Please. Soon. Or else this really isn't something we can't use, it'll waste us time instead of saving it.
UPDATE: now have notifications (I think. I haven't seen them actually work.) but still not able to cancel calls. Can only complete them, keep a log of what cancels, and then change them the next time I'm in the office. Getting better, not there yet though.
Amazing App 5/5
This App allows drivers to write tow bill at the car, no more writing a paper bill then transferring that into the computer. Photos and all are uploaded, the vin barcode scanner is great. App also allows updates of dispatching statuses.
App was beautiful to use and easy to navigate...highly recommend. Customer support was also very helpful and timely in their response!!!
Awesome and convenient APP!