Keeps Asking! 3/5
The App keeps asking me to download the new version but does absolutely nothing when I try! Please fix this or I will not renew my subscription!
Upgraded App now doesn’t work. 1/5
App no longer works on my phone. I have a IPhone but the new upgrade do longer works on my phone.
Not working! 1/5
Using old app on IPhone 6 & worked OK. Now forced into this new App that requires iOS 13 which my phone won’t run. App asks if I want older version and when I respond yes it won’t download. I cannot find old app on store so I no longer have a working app. I love my TOYOTA but whoever does their apps are the worst!
The developer responded to my comment & said app must use IOS 13 so I need to buy a new phone. Why can’t they just leave the old app active in the store? Any attorneys out there interested in starting a class action lawsuit? I could use some help paying for a new phone
App inconsistency 1/5
By Sorry I purchased this crap
The app worked for the first week that I had the car. Now, it no longer shows my mileage, fuel levels, or other essential information. How is this supposed to help track my car if stolen when it doesn’t connect to my car?
Doesn’t work 1/5
I’ve deleted and re-downloaded several times over the past month. Every time I try to register the screen blinks and stays on the home page. I would think a multi-billion dollar international corporation could make an app that works.
app won’t accept VIN, don’t even bother 1/5
App won’t accept VIN, even though i can see this vehicle in my online toyota.com account! App says if problem persists (and it does, after repeated attempts) contact customer service, but doesn’t have any contact info (and neither does toyota.com). If i were you i wouldn’t even bother trying this app. I’m deleting it 😀
A lot more work needed here 1/5
Not being able to connect automatically at a rental lot is a huge disadvantage. Requiring the downloading of a Toyota app that downloads like a slouth is really uncalled for. Let a person get in the car, get connected and display a map. No app needed!
Does Not Work With Older Phones 1/5
My Toyota app is updated as far as my phone (6) allows and supposedly should still work, NOT!! Not very happy to find I can no longer access certain features and functions for my 2019 Avalon. I was already planning on getting a new phone later this year, but really, you tie up all this information needed in an app that is only supported by new(ish) phones. The real world does not function that way and yes, I’m not happy!!!!!
Not working 1/5
Does not work at all
Where is the “0” Rating? 1/5
Just like Entune this app will not recognize my password and freezes. I finally deleted my 2017 Toyota but it will not add my 2021. Totally worthless. I expected better out of Toyota. This will be deleted from my phone & iPad also. And they are paying someone to develope this trash!
Painfull process 1/5
By Hollister Rocks!
As I went through the painful process of trying to get this app. to recognize either my phone number or email I thought, no problem it will be worth it.
When I finally did get the app to work, and entered my Vin number via my camera it simply stated this vehicle is not supported.
I have a well appointed 2017 Tacoma.
The fact that this app doesn’t support that vehicle amazes me.. you really need to step it up Toyota.By the way, I read you really need to step it up Toyota all the time.
Application not working 1/5
The Application is not working fine or have bugs on it, it keeps asking me to register my VIN every time, what a waste of good application experience but it is still a good and reliable RAV4 and yet so disappointing on the consumers part.
Doesn’t work 1/5
This app does nothing to replace Entune 3.0 apps. It only has manuals.
Broke app with last update 1/5
The developers broke the app with their latest update. I see this all the time, when something works, the developers figure out a way to get more money from their customers by “updating “the app, but put in a bug that breaks it in a few hours or a few days, just getting more money from their customers. This is a scam that is pervasive throughout the app industry. The Toyota app is now useless, so I guess we’ll have to wait for the developers to get another check from Toyota to “fix the app. I am sick and tired of this
Not compatible with iPhone 6s 1/5
By bill 99999999
New app requires sw version 13. Won’t boot up nor allow older version to run
App doesn’t update 1/5
By K Main
Suddenly it doesn’t show my mileage, my fuel, or my tire pressure. Please fix this.
Come on Toyota 1/5
This app is an embarrassment. I had to delete the app it was so glitchy.
Still Missing tire pressure reading 1/5
Just uninstalled the app and will check when there is updated app available.
I have not used the app in awhile and decided to star back using it a few days ago so I logged in on my iPad and all was well. I decided today that I also wanted log in on my iPhone. I kept getting a message that my email and phone number were invalid so I tried to create a new account. I was then told my email and phone number were already assigned to an account and to log in. Now I am not able to log in on my iPad nor my iPhone.
Terrible App 2/5
This app only shows data and manuals. It does nothing to help you with navigation issues or using your Entune system. I have gone back to using a Garmin unit for GPS because the Navigation system is so outdated.
Brought a $43,000 truck, tries to down load this app, has not work at all. Won’t even let me register. You would think they would put more effort into developing the app since this is how you connect to your customers. I guess COVID has hit the developers to? All the negative ratings yet they do nothing about it.
Cant download the last compatible version with my phone. 1/5
Cant download the last compatible with my phone. It gives me the option to download but it keeps coming up with the download button over and over. It also says that the download is for iOS 12 on the splash screen but when it goes to the next screen it says that it is for iOS 13 which is not supported by my phone.
Older Version? 1/5
My ios version is 12.5.3. When I try to launch the app it refuses to load and says a new version is required and is available for ios 12 and up. When I try to update it tells me I need ios 13 or higher. The app store offers to download an older version but nothing happens.
No Access 1/5
By Love pastry
iPhone 6Plus IOS will not be updating to IOS 13,. Now I can no longer use the App, services for which I pay monthly. I have written previously and have not received any response. Please respond.
The app rarely works and most functions are not available for Prius prime.You cannot unlock your car doors remotely using this app for EV Prius prime. I also cannot change the charging schedule using the app.
I can’t get the app. I don’t appreciate paying for something I can’t use.
Emailed proof of ownership a few weeks ago. Enter VIN on App, recognizes vehicle and hit save. Nothing happens. Again, useless.
The app has never worked correctly in the past year that I’ve had it. It doesn’t remember log in info and cues a log in every time. Then, it won’t accept my log in info. Every dang time! Click the reset tab so a code can be emailed to me and nada…no email…nothing.
Current Toyota Connect app update 1/5
Have tried and tried to download the current Toyota app update. The download continually hangs up and will not work. ???
Worked ok for 4 months but... 1/5
App worked for my new 2020 Highlander hybrid went I bout but buggy. Now they forced an update which requires iOS 13 or newer - and I no longer have access! Will not load. Period.
Come on Toyota...you don’t work for Apple - support your customers regardless of what phone operating system we have. Very disappointed!! No place to really get tech help easily....so this review!
Why not continue to offer legacy version. VERY disappointed!
New version ? 1/5
It still takes 3-6 tries to connect to car car even though it is only about 50 feet away in my driveway. I want the app th Toyota executives use.
Helpful, but incomplete for Plug-in Models 3/5
Very helpful to see charging stations and info like the car’s fuel level, but would be more helpful to show the real time charging levels for when you are charging overnight on a level 1 or on a level 2 out and about so you don’t always have to check inside the car. That would be a sure fire way to get a 5 star rating!
App won’t work any longer on iOS 12 2/5
By WJH 100
The app stopped working on my iPhone 6 which is running the latest version for that phone- iOS 12.5.3. When I open it it says to update the app, which it says requires iOS 12 or later, but when I go to the App Store and click on update it says the app requires iOS 13 or higher but says I can download the latest available update for my phone. But, it won’t allow any updates.
Why can’t the app be made to be backward compatible with iOS 12, which is still being supported by Apple?? I have a new 2021 Avalon for which the app was running great until now. Can it be fixed to do so.
Gives false error message if you block built in trackers 1/5
The Toyota app uses several trackers from Google. These seem to be very intrusive and expose your use of the iphone and internet to Google and Toyota.
If you use another app to block these trackers, the app warns that you are “on an unsafe network” which is deceptive.
No features for Entune Audio 1/5
By Tbird 71
If you have a Camry basic Entune audio system this app is worthless. You only get miles driven. I don’t know why you’d even download at all. You can buy the cheapest Ford and get all connnected services for free with their radios.
App is a Joke 1/5
This App is awful. I can’t activate connected services because it says my last name is invalid. I’m sure it’s because of the apostrophe. And now I can’t edit my last name. Funny thing is I am a Toyota Salesman. I can’t even get the thing to work how or why would I be able to help customers.
Waste of time 1/5
By App Review Badger
Can’t use without sharing location
Can’t Sign In with Apple ID if your email is hidden
Can’t use Apples pre-generated strong password
Can’t have a space after your apparently too!
Trash app that just wants to collect and sell your data
Not good 1/5
By Oh COME ON1?
Can’t get passed VIN information screen despite VIN being correct. Login screen was hard enough to get by… 🤦🏼♂️
Trying to register my 2020 RAV 4 and every time I click, “Save Changes” on the vehicle details, it doesn’t direct me to a new page. Can’t even register my vehicle. Waste of an app.
Stuck in a loop 1/5
App tells me I need to update to iOS 13 but can’t because of age of phone. Phone has latest update (12.5.3). Can’t download or update app. Developers didn’t take this into account. App won’t open now. Was fine for 4 months.
Toyota app 1/5
I have a 2019 Avalon and the Toyota app updated and now I am not able to use the app. I called Toyota and they told me I need to have a newer phone to use the app. But according to the update it says you can go to the compatible version to use on older homes. But according to the company you can’t. I think that is bad business for a company that is soppose to have such a good reputation.
Can not use any more! 1/5
My IPhone 6 will now not allow updates😕
I used to have the option not to update to latest version of Toyota app. Not anymore! Why not give the option???
Tried to install. Multiple attempts to creat account without success. Suboptimal Toyota app treats me as a new person every time. Embarrassing compared to my Hyundai.
Major malfunction at sign-up/login screen 1/5
Tried to set up this app on my iPhone 12 with salesperson at Toyota while purchasing new truck. WILL NOT let me sign up or log in by any route. Texts you six digit access code but when copy pasted exactly as is the app says it’s wrong code?? “Missing Info” page pops up saying my first/last name and phone number are incorrect but when I enter these in fields and get green check marks and hit submit it just blinks and does nothing. I’ve spent hours trying different things, changing settings as prompted, etc and NOTHING works! I give up. Would have been nice tool to go with the $40k vehicle but 🤷♂️
Toyota App Disappointment 1/5
***Update 9Jun21*** probably not a coincidence that my last review update was one year ago today and once again the app developers for Toyota have disappointed. App has been working as advertised for a few months, renewed my annual subscription and alas today it cannot pull an update. Admittedly I’m running iOS 12.5.3 so per Toyota’s app instructions on the current app it needs iOS 13.0 or newer so the app automatically redirects to pull an older compatible update however once the app starts to update it alarms out with requiring 13.0 or newer and the user is stuck in this never ending loop of updates and never able to get it to work. They are essentially forcing a mobile device hardware update (ie consumer to buy a new phone), albeit indirectly. Toyota customer support took months to fix the app last year and now this simply due to an app update, not sure I’ve come across such a JV team of developers in more than 35yrs in the industry (smh).
***Update 9Jun20*** Toyota released both an app version update (v1.0.21) and an ECM sent to the radio head requiring download and once downloaded required a re-registration of the app and then it started working as normal on 2Jun20. Today is 9Jun20 and Toyota conducted another app update to v1.0.22 two days ago and sure enough the mobile app has once again STOPPED WORKING with the same old symptoms of “VIN cannot be authenticated”. I have verified the radio head does not require an update and shows that it is registered for Toyota Remote Connect. My disappointment with Toyota technology and customer support cannot be expressed with enough emphasis. The app itself is very basic without many of the other manufacturer bells and whistles. Recommend Toyota pursue another code contractor and get this app fixed, todays car buyer wants technology that works consistently, it is after all what we are paying for!
Since Nov 1st, 2019 app has been working flawlessly then suddenly on May 8th, 2020 it stops working and appears to have a VIN collision indicating “the VIN could not be authenticated”. Called Toyota who admitted that it was a known issue they were resolving, here it is May 25th and it’s still not working on my new Tundra. Have removed and reinstalled the updated app numerous times, completing the vehicle registration procedures for the app but the symptoms are always the same. The app is able to recognize the vehicle including servicing dealer however cannot authenticate the VIN. Colossal disappointment in Toyota customer response, the initial phone attendant was adequate but offered nothing in the way of follow up and email is simply an acknowledgement of the problem and how they are “working on it”...absolutely no follow through and the locktime to resolution is totally unacceptable. Still waiting/hoping they get it fixed soon, not sure I’ll continue with the subscription service after this fiasco.
No funciona 1/5
No me deja registrar el auto
Unable to download update 2/5
By KC Doc
I purchased a 2021 Tundra in Jan 2021. Toyota app worked great until today. No response when tried to open app. App said update requires iOS 13 which is not available. The other option was to download the last compatible version. This did not work.
I can’t get your stuff to work 1/5
I’ve been messing with this for 3 hours straight trying to get a map to show up on my console for a 2020 Camry. All I get is error messages and it keeps saying I don’t have the right apps. Yet somehow I’ve downloaded about 3 different apps. And the only one that works on your stupid car is the one dang thing I don’t want, fricken Alexa. Fix your crap and put it all in one app. It’s not fricken rocket science
Where is customer support? 2/5
When you add a second car in the “My Garage” section, the “preferred service dealer” section does not show the same service dealers than those shown for the first car added or maybe the option is not working correctly anymore. The second car added is shown as a white and awkward car figure. I contacted support three months ago about this but they never answered.