Please add dark mode
Just installed the app yesterday for a new 2021 Highlander, worked great!! And then today came, and like so many have posted, completely unreliable! Have not been able to get it to do anything today? Looks impressive, but if it doesn’t work most of the time???????? Seriously!
Remote services 1/5
I thought your original version called Entune was absolutely horrible, how can you get more horrible? Bought a 2021 highlander hybrid limited with the remote services app and I don’t think I’ve got it to work 5 times. Come on Toyota! Your better then that. You spend a million dollars a day on research, find a different company to build an app that works! I have to re-log on almost every day to access it, it sometimes doesn't recognize you so you have to start from scratch and start a new account. Then sometimes it just doesn’t work and times out, almost always the facial recognition doesn’t work. I’ve tried everything from re-installing the app, shutting down and restarting my phone, even bought a brand new phone. It takes way too much time to start the vehicle even when it does work. Today, after waiting 3-5 minutes, it says “ sorry, experiencing technical difficulties”I love Toyota but as a company, you need to fix this problem because you are hurting your own reputation for reliability. If this problem is not resolved, I will get rid of this app and go aftermarket remote start.
Complete failure 1/5
Can’t register VIN. Useless app.
By Guts Kuro
Constant crashes, inability to login for the last 2 days, delay between registering inputted signal and activation of desired command. Repetitive failures when making commands. Called the customer support like ended up waiting for 30mins before speaking to a human and was informed the service is down. For how long? Being unable to drive a car that was purchased for days is quite disappointing... would have less stars if possible
Nonstop Issues 1/5
I don’t understand why the ball keeps on being dropped with this App. I paid for the Connected Services and I’m just curious if the amount I paid for 12 months will be prorated and refunded to me for the days this app is not operating? I never had any issues with FordPass.
App frequently does not work 1/5
It works 1 in every 5 attempts. Currently after authenticating me on faceID it just had a white circle and it sits there. Previously it gives messages about "service cannot be performed at this time" and "service is not available"
I couldn't even log in 1/5
It's really bad app I ever used and didn't appear anything.Really bad.
Doesn’t work anymore 2/5
Seems since I did an update a few days ago it stopped working. Boots me out during login, once I get in to add my vehicle (again) it says it doesn’t recognize my vin#. I’d say the update screwed it up.
Inconsistent and unreliable 1/5
By Can't go back
Have had this app for about 4-5 months. It worked great at first, but now every other day I have to re log in with my phone number, and now it’s saying it doesn’t recognize my phone number. Okay, so I use my email, that logged me on, the. It said I had no vehicles in my garage, which I have a 2020 Tacoma, and it wants me to enter a VIN. So I did. Multiple times, the same VIN, but it said they couldn’t find the VIN. I give up on this app.
Love it or hate it 3/5
I’m doing this review after having it for a month and is pretty good when it works. For a company so big and popular their app is useless when can’t even log in at least twice a week randomly, for hours or a day.
Not reliable at all 1/5
50% of the time it doesn’t even work. Three things will happen:
It won’t let you log in and will request your vin number (!?!?)
Logging in will start, but then crash and report and error.
Or it’ll log you in, but you can’t communicate with your car.
Also, what is the point of push to start if your car shuts off when you try to open the door!?! This app should also be free period... not only a year. Toyota’s are expensive enough.
If I could give zero Stars I would 1/5
Its absolutely mind-boggling how terrible this app is. Why did toyota change from the old app to a less reliable one. Really disappointed and wish they would just put the old one back. F.You
Can’t login 1/5
This app worked for about a week. When I went back into my Toyota app to remote start my truck, it said that I had to sign in. No problem. Or so you would think. I put in my phone number and it said that my phone number is not associated with an account. So I put in my email. Same thing not associated with an account. So then I try to re-register. I put in my name my phone number and my email and it says both the phone number and email are in use for an account already please try signing in. So I cannot re-create an account and I can’t sign in with my already active account. So basically I cannot use the Toyota app at all.
I’ve had such a hard time with this app. It keeps making me log back in every time I want to use it. I shouldn’t have to keep logging in. I also have hit the check mark to keep me signed in.
I’ve had nothing but problems since they switched apps in the beginning of the year.
Needs to be updated or get rid of bugs or something
Fix your app 2/5
What’s up your apps...always freeze every time I log in....please fix the bugs.!Thank You very much
Decent app 3/5
There is a notifications bug. I told it I don’t want to know that I left the doors unlocked. I deselect that notification , but I still continue to get them.
App doesn’t work 1/5
App only works about 50 percent of the time. Then tells you it doesn’t recognize Touch ID even though it did earlier in the day. What a mess!
What did you do to the app? 2/5
I can no longer sign in. I can’t even use the app anymore!
App Can’t start my car on 1/5
I don’t know what happened the app was working fine until last week the start button on app says Unable to activate remote. What is wrong Toyota? Fix the problem ASAP.
After a lot of intent to connect my account with the app, don’t work.
Only works sometimes. 1/5
By some one you dont know.
Edit: lowering my rating to one star because it has only gotten worse. I get signed out more frequently than before and this last time it erased my vehicle. I can’t believe how poor the quality of this app is coming from a company so highly regarded for their reliability. I love my Toyota but this app is useless. I really hope people don’t pay for this after the trial is over.
The app doesn’t always work. I get error messages all too frequently. On top of that it keeps logging me out and saying my correct password is invalid. When I go to change it I get a message saying my new password cannot be the same as old password. Absolutely frustrating.
Very unreliable 1/5
This app will work sometimes and then doesn’t other times. Seems to really not function after “updates”. Please fix your app Toyota.
Works, but not well 2/5
By Chad K.
This app reeks of a front end team and a back end team that don’t work well together. For some odd reason it takes you to a browser to sign in, then it asks you to add a VIN but you can’t since you already added yours. Then it takes forever to lock and start your car. God forbid you accidentally hit start before you realized it’s unlocked, then you just waste 3 minutes of your time.
Honestly, Toyota could’ve done a much better job with this.
It should start a socket connection with the car as soon as the app opens so commands don’t take 30 - 60 seconds to send. It’s really not good.
User interface is pretty good though. Manuals, mileage, all the important stuff is right in front of you. It could give you a reminder to schedule maintenance, but that might be asking for too much
Waste of time!!! 1/5
By patrick 52
The app constantly says that’s there is no information, the IT dept employed IDIOTS. Don’t waste your time with this app.
Inconsistent and slow to fix bugs 1/5
If you’re looking at other car manufacturers and not sure which vehicle to choose... if remote start is an important factor.... DON’T get Toyota. This app is inconsistent and 50/50 if it will work when you need it to. I’ve provided requests and feedback on multiple occasions and it is always ignored. There are always bugs and issues with the app. Very frustrating. Because Of the app this is my first Toyota and it will be my last.
Don’t love it 1/5
Every time I open it up to start my truck is says I need to download the program. Why would I need to download it if I just opened it up?
I wish I could change the run time on my auto start to 20 minutes. Don’t know why that’s limited.
Got this because they said Entune was discontinued. Now my CarPlay doesn’t work and there’s no way to get it to work. Stupid.
Need more info from the car 2/5
I just bought a 2021 RAV4 Prime. This app provides the odometer reading, the gas gauge and individual tire pressures. I would like to see a lot more info about the EV side of the car, like state of charge and time left to full charge.
Driver score 3/5
I have a 2020 Camry hybrid and I had the driver score in the Toyota app. After an update to the app the driver score has disappeared and it’s still not there. What happened to the driver score?
Toyota app 1/5
This app still not secure enough. It could login as many devices as you want. Indeed, login to how many accounts? Who knows! Because it didn’t show the manage account section. It should be add one more section for “management devices”. When the owner login to account they could see how many devices login to their account. This is very important for the security. Especially, now it’s digital world.
Nothing but trouble with this app since the integration of Entune. The Bluetooth constantly disconnects and Has to be re-registered. The app keeps making my phone call itself over and over nonstop. I’ve called Toyota tech-support and they told me to delete and reinstall. Still having the same issues. This needs to be fixed.
By Digital Apprentice
This new app does not connect with the in dash applications for my 2019 Mirai, which still trying to connect to the prematurely decommissioned Entune 3.0 suite. Really pathetic, Toyota. Do better.
By Panda group
More than half the time I can’t use this app to turn on the car or even lock the doors. Waste of time.
Does this app cost anything to use?
Worked for a month 1/5
It doesn’t work anymore and is always timing out when I try to do something.
Sign in 1/5
Won’t let me sign in when I had an android this wasn’t an issue but now all of a sudden I can’t use the app at all I need access to this app
WOST APP EVER! 1/5
Along with everyone else this app is the worst. I purchase a 2020 RAV4 in May. I Had a problem with the app from day one. I’ve been back and forth to the dealership several times. It was working on and off for a few months. Now that the colder weather is here I would love to use the remote start. Sadly the car has been at the dealership for 2 days and they cannot figure out why it is not working. I also have the remote start on the key fob which does not work either. Very disappointed in Toyota.
Won’t let me sign in 1/5
I’ve reset my password and everything, every time I enter my account info, it just kicks me back to the login screen.
Remote start worthless 1/5
Turns the vehicle off when you open the car door with remote start anyway. Probably fine in an emergency, but for a paid service!? What’s the point? You can just use the key fob much faster.
Lag in the vehicles response to app commands. Likely due to LTE connection to vehicle.
Does NOT replace the need to carry a key - which would be a very nice feature. For a 2020 vehicle the tech is seriously lacking.
Why so expensive 1/5
$80 for remote connect $80 for destination and another $80 for something else. For an app that work’s inconsistently, and attached to a vehicle that costs as much as they do. 2020 Tundra CM limited 4X4. I expected more. The one for my Ram works better.
Have 2020 Rav4 1/5
Toyota never activated the remote start and all the other features they said the car comes with after purchasing the car - I learned that it’s free for 6 month, then monthly or annual fee, irrespective of the circumstances, app or the service never worked.
8-10 times I have to re-sign in 1/5
Got this app for my 2020 Highlander. 8-10 times I try to use this app I have to re-sign in. 3-5 times I ask it to lock or start it fails. My vehicle is usually only 200-500 feet away. My last vehicle had an after market auto start that worked up to 2 miles away. I’m very disappointed. Plus after I have had my vehicle 12 months I’m expected to pay for this app.
Every since I’ve updated this app all it does is screw up. Can barely even communicate with my car anymore. Great work! Love fiddling with my stupid app every time I want to turn on my stereo, it’s malfunctioning to the point that it has become a regular issue. Great work on debugging an app that worked just fine.
Remote start 1/5
It’s such a shame there isn’t a remote start in the key fob. Tried out this app which is ok but once your trial expires it’s $8.00 a month. As much as you pay for these vehicles it should be included free of charge. Guess next time I’ll buy a Chevrolet because they include it with their vehicles. It may not seem like much to some people but when you are on a fixed income it adds up.
Do not like the updated app 1/5
I have a 2019 hybrid. With the old app I was able to remotely start the car twice. Now I can only remotely start it once. My vehicle is not adequately warm once I get in. I live in the northeast which is very cold during the winter. I would like to be able to remotely warm the car up at least twice!
Great but.... 4/5
App works well love the driver log and remote lock and start options
Every update it looses your login and you will most likely have to reset your password.
DEVELOPERS FIX THIS!!!
No response from App 2/5
Had this app on my IPhone 8 Plus and it worked great but then upgraded to 12 Pro Max and now the app will not respond at all. I have deleted and reinstalled the app and still no change in response, can’t even enter my login or press Facebook to login. Please fix!
Worst Ap Ever 1/5
By George Britts
I am driving my 5th Toyota, and the eTune ap could be the worst app I have used for anything! Not intuitive, I keep getting messages that the version is no longer supported, and to download the new one, which I have done several times today, only to get the same result. Yes, I delete the old app before downloading. Reset my iPhone, car, etc. can’t get remote start to work.
Good But Could Use This Feature 1/5
This app is very informative. However when I had a Nissan I was able to see where my car was in real time, not after the car was parked and turned off. If someone is driving your car it’s good to know in real time where your car is. Please add this feature.