Completely trash don’t trust it 1/5
I planned a holiday trip for my mom and I and they cancelled my reservation! I have emailed them trying to get my money back and they said within 15 days it’s been almost a month and I still haven’t gotten my money back I have tried to email them over and over again and still no idea where my money is
No refund bad at including policy information 1/5
Trivago doesn’t help with anything you’re basically on your own no support
Trivago rip off 1/5
Do not use them, they allow fraudulent companies on their site
Stick with hotels.com
Hosts fraudulent travel companies 1/5
We booked 3 hotel rooms and the company Hotel Quickly then secretly cancelled the booking the week before the day of the reservation and pocketed the entire payment. They don’t offer refunds because they are a fake company set up to commit fraud. It is shocking that Trivago allows them to operate on their app. The hotel could not help and said Hotel Quickly has scammed them repeatedly. Trivago’s app has virtually no customer support to help with any of this.
By Maui Kid
Deleting. Never opens. It just stays stuck on the spinner.
Who writes this code??
Misleading cancellation policy 1/5
If I could give no stars, I would, after being charged when I had called and canceled within the period specified as eligible for a refund. DO NOT BELIEVE THE STATED POLICY! Or if you do try to cancel using the phone number provided, document, document, document. I naively believed their hype, but have learned my lesson.
Not happy please read. 1/5
By Is brilliant
After seeing so many advertisements for trivago I thought I finally found an app to help. Ad I travel almost monthly.
But shame I found out this is nothing but a joke
They don’t actually do anything but gather the price from deferent hotel website. And most of the info and prices was out of date. I did a very carful price compares from the most famous website. To find out that the price is actually much cheaper directly from the other websites.
In summary trivago is nothing but good Advertisment that actually do nothing.
Don't trust it. 1/5
By Is brilliant
I carefully compared a selection of hotels
With booking dot com and found that the price is absolutely still cheaper and trivago got them all in deferent higher price.
So I’m deleting this jock app.
Shame I think they spent a lot on marketing
الأبديت الأخير فاشل👎👎👎👎 1/5
اولاً عملي ابديت بدون ما اطلب..!!!
والأبديت الأخير فاااااشل مايبين لي ارخص عرض للفندق👎👎👎👎
Bad app and big cheaters 1/5
Never trust the advertisements
Terrible experience 1/5
By Zakarya othman
Instead of starting with the search you have to search for the search , interesting and time wasting
Feed back 3/5
Nice application easy and some how reliable with good options.
I stayed last week in DC at Washington Plaza. Disappointed with run down halls. Rooms were clean, swimming pool was foggy.
Lots of swimmers over a two day period.
Bait and Switch 1/5
By Tim USA
Consistently shows a SnapTravel hotel price, which SnapTravel also shows for several hours now, after many refreshes (so “prices are dynamic” is no excuse) but they will not honor. Too many games with this OTA. DO NOT USE!!!!!!
Never Again! 1/5
They booked a room for us and charged $270 to my debt card. We arrived at the Hotel to find that there wasn’t a room available after all. I checked my account and there were two charges for $270 each! We called Trivago. They said we’d get our money back in 7 to 10 days. We still haven’t gotten it. This is theft and I’m going to file a complaint about Trivago with our bank and/or lawyer.
On top of that we had to deal with a non-English speaking person. I asked 6 times if I could speak to someone who spoke English. The women didn’t seem to understand me and completely ignored my request.
I would strongly recommend against Trivago unless you like paying for a room you never stayed in.
I gave them one star only because zero was not an option.
By Felix Stubbles
This app is awesome amazing cool very easy to use and not expensive at all very cool app
Not Reliable! 1/5
The rates and information for a large percentage of properties are incorrect frequently. I don’t even bother using the site anymore. Much better more accurate sites available.
Boycotting them due to Whoopi Goldberg’s 1/5
Not really happy with this app anyways and thanks to Whoopi Goldberg privilege crybaby attitude I will not be using them and deleting this app from my phone
THIS IS SOOOOOOOOO GOOOOOD 5/5
Dude I just barely used this app and I am loving it love the hotels in Dubai planning to go there in the future
By Estrala Lita
We have used Trivago in the past year. They have gotten us nice rooms with very good rates. I would try them first, because they are hard to beat.
Currency Problem 1/5
By Shourav Mirza
They do not show BDT (Bangladeshi Taka) :-(
Give terrbial locations 1/5
By the one and only app critic
Fix your dudu app
By Luis .F
Don’t install waste of space. It charged me $101.86 for a room that they didn’t even had. They whole hotel was full.
للاسف حصلت سعر في موقعكم ولما حولني ع Booking تدبل السعر ، فيها تلاعب 1/5
للاسف حصلت سعر في موقعكم ولما حولني ع Booking تدبل السعر ، فيها تلاعب
By Víctor Hugo Montaño Manzaneda
When will you update for iPhone X?
Cannot list favorites 2/5
Just downloaded and booked with no problem but cannot list my hotels . Tap the heart... nothing
By meow desu ka
Location searches are incredibly limited, its “distance from” filter limits only to 12.5 miles, its price range doesn’t even touch the lower priced hotels. Its touch interface is overresponsive.
Trying to cancel the reservation 1/5
I Called the number they provide to cancel my reservation Expedia clerk told me I couldn’t do it and I was going to get charge the 2 night anyways. He told me that was the hotel police. Well I end it up traveling and staying at the hotel since we were going to get charged but I went ahead and ask the front desk lady about their police and she told me that trivago is the one that will charge the two night if I would call the hotel directly and make reservation with them without getting trivago involved they will be able to canceled for me at no charge but since I did my reservation thru them They couldn’t help. 😵 I’m getting erasing the app after finishing this.. from now on I will call the hotel directly....
1 star 1/5
Not optimized for iPhone X
App could use an update 3/5
Simple enough to use until you put in filters. Then when you use the map the filters disappear and it shows you everything.
Just be polite 5/5
They are super fair to people who are not rude
The best app I’ve ever used!!! Very accurate 👍👍
Not reliable, unacceptable biz ethics 1/5
Stop Ads on MSNBC, app is unreliable, pics not accurate. Read other reviews. Not a good service
Don’t even think about it 1/5
They gave the hotel 24 hours to accept or decline. That hotel declined as we were driving to the airport. Thankful Priceline got us a room in five minutes.
Really bad for last minute getaways
They say one price but when it redirects you it’s way wrong.
False information 1/5
Don't trust Trivago! They obviously don't make any effort to make sure the information they provide is even remotely true. When you're on the road, and need to find a place to rest for the night, use another app. This one is crap.
The name and address were correct, but they put up pictures of a completely different hotel. They show rooms, bathrooms, and lobby completely renovated. They put language right up front that there have been no recent negative reviews for the property. Then they highlighted a bunch of reviews saying things like: "very clean and modern," " the hotel is only 1 year old," and "really nice and clean," but after we booked non-refundable, we arrived to a dirty, worn out hotel with broken furniture and creaky beds with springs barely contained by the thin sheets. The elevator was out & several of the fire doors were busted: super safe for our young family. The towels and wash cloths are falling apart, and "non-smoking room" apparently means they sprayed Febreeze, or more likely, some watered-down off brand air freshener.
Useless app 1/5
Too slow and very annoying ad person
Sometimes good sometimes not 3/5
I was placing a hotel order for a hotel in my area, and when i found what I wanted and I clicked on the listing, the listing gave me the amount and I placed the order...
PROBLEM: when I go over my reservation, the hotel showed up in another state even though I ordered the correct listing for my area. I had to call the hotel directly and report the problem. And then I had to call Expedia because trivago gave me a listing by Expedia and so I had to get a refund for the reservation because it was in another state which I never requested.
The app is NOT always reliable. Always double check your listing has the correct address, not only in the search listing but also at the time of payment.
Absolutely a rip off. Showed rooms with deep bathtubs so we booked only to find it was only a shower. Tried to cancel but would not refund. Calling CC company and reporting to BBB. Do not trust this scam
Nope, not a good app 1/5
So disappointed, high prices where I can find them cheaper on other apps & websites
Too expensive 1/5
It’s high price compared with other app
Doesn’t Support iPhone X 2/5
By Fabiam Fagner
Does not support iPhone X screen layout
App doesn’t have Marriott Hotel on there listings
iPhone X Screen support 1/5
Update to new screen Trivago, come on
One more time... One more time
Big savings! 5/5
By Mrs. Molar Mechanic
We found a nice hotel for three nights for less money than a comparable hotel nearby for only two nights and much more money! Thank you for the bargain!
Idk y this app gets so much praise. Its horrible.
Was looking for a group vacation ! 5/5
By Bessa aiwaaa
Nice app !