Love me some tropical smoothie 5/5
I love this app, I can order and when I get to the store my smoothie is waiting for me. Fantastic!
doesn’t work the way it should 1/5
every time i try to use the app to order ahead and skip the line - i get an error message that says - can’t process your order now... and i can’t customize my smoothie the way i want it anyways... but i can keep track of how much money i’ve spent at tropical smoothie... 🤷🏻♀️
Good service good food 5/5
Always go to TSC
Scan credit card 1/5
This feature no longer works with the app. The last few attempts at using it has been unsuccessful. Have deleted and reinstalled still does not work. Any idea what is the issue?
trop is the plug 5/5
tropical smoothie has the best smoothies and every time i eat a chipotle chicken flatbread i get really happy :)
Awesome App!! 4/5
This is a nice app. My only gripe is that it doesn’t support Apple Pay! I hate adding my real card to anything directly anymore. So much identity theft and information stealing going on due to businesses not securing our information.
Brian Ertz 5/5
This APP is the best for any restaurant I Have ever used! Keep up the great work!
Needs Work 2/5
As a huge TS fan, I finally downloaded the app and granted its user friendly, the option to CUSTOMIZE is grossly lacking.... I like the avaocloda and the triple berry oat; however when ordering via the app, it ONLY gives you the option to remove the ingredients, NOT add.... for instance I want TRIPLE BERRY OAT with kale and spinach, there’s no option to do this...... ugh!!! So aggravating and I’ve voiced my concerns to all the owners... FIX IT
Account deletion for frequent use 2/5
The issue I have with this app is that if you Happened to shop at tropical smoothie more than the average customer and they will cancel your account with no explanation. I shop at tropical smoothie frequently due to its close proximity to my home and it’s healthy options however, recently I have had my account deleted due to my shopping habits at tropical smoothie being out of the ordinary of the usual customer. Slightly ridiculous and unfair to delete a customer’s account based on them using your restaurant to frequently. I have sent an email to corporate discussing the issue.
Good for rewards and normal orders 4/5
The one issue I have with this app is that additions or substitutions are hard or impossible to add or ask for when ordering through the app. Also it can be difficult to order pick up for multiple people. There are a couple of smoothies I like to order but I sub one fruit for another or I sub white chocolate for dark ect. They easily do it when I’m standing in the line but I can’t order it that way in the app for pick up.
Registers not working 1/5
Wasted about 15 mins of my morning because the “resisters were not working” told to place the order on line then could not pay for the order. Super disappointed and wasted my time. Would not come back again
The best 5/5
By It's Saraa
Northlake has nice service 🙌🏾 cool people and great music when I walk in
Love it. Would only change 1 thing! 5/5
The only thing I would change about the app would be being able to substitute or add a flavor to the smoothies. I generally order the lean machine with no banana add in peach. Through the app I can cancel out the banana but I can’t add in the peach.
Other than this the app is fantastic and I adore my trips to Tropical Smoothie.
APP ALWAYS CRASHES 1/5
Twice I’ve downloaded this app in hopes of using it to place a smoothie order and every time that I go to check out, the app crashes. Every single time. Which makes it impossible to place an order. Super frustrating and annoying.
By B.Beauty Center
Simplemente bien pensado una opción simplemente espectacular en sus productos y servicio
New management 4/5
The sandwiches do not taste the same! We were disappointed with the TROPICAL CHICKEN SANDWICHES!!!
Need training on customer service 3/5
The food is always great but the customer service from the cashier could be better. I should not have to walk up to the counter and say Hello how are you doing, that is their job. Other wise great environment and food.
Tropical smoothie 5/5
By coppermine run
Awesome place an staff are great . Need to build more!
Missing add-in 1/5
I love a kiwi quencher with white chocolate but the app doesn’t allow you to add white chocolate. That’s a big thumbs down for me.
The food is great! Service is outstanding! Milan,John and the owners are the best!!! 10/10 would recommend the Island Green smoothie and the Caribbean jerk wrap!
Courteous employees 5/5
Employees were very helpful with the app. And overall pleasant.
App is always “down” and can’t get reward points and it’s near impossible to get them “later”
Management is a delight! 5/5
By IVORY HOLMES
Awesome food and great service!
The BEST! 5/5
By Laurie Pineda
My new GO TO place for good healthy food and smoothies!
Just wish I could make a note to double blend
I highly recommend this if you go to Tropical Smoothie often! Definitely worth it
You’re the BEST 5/5
Awesome. Delicious. My tummy thanks you.
Every one is always attentive and kind
Awesome food and smoothies 5/5
Great place! Great People! Great food and smoothies. Love the avocolada smoothie.
App needs update to allow substitutions due to dietary needs 4/5
App needs update to allow the addition of items to smoothie. For example, in-store if you omit a fruit from the smoothie due to personal dietary needs then you can request to replace it with another fruit instead. Sometimes I choose to call in the order instead or I call the store in advance after placing app order, but I would always use the app if I could replace an ommitted item from the smoothie via the app.
By Chia strawberry
I usually enjoy my smoothie, but there were two times in which I was very disappointed. On Friday, April 27, 2018 and today Monday, May7, 2018. I drove 30 plus minutes out my way to purchase a Chia Strawberry Smoothie.Both days I was very disappointed! I left my name, phone number and email address and no one contacted me! I know it is not the company’s doing for someone not making sure the smoothie is made the way it is expected! They left out ingredients when making this smoothie! I really enjoy going hear, I invite many of my friends and Family my and brag about this place
Please encourage your employees to make sure the smoothie is made with the ingredients required!
The smoothie shop which disappointed me is the one on University and Sterling.
Tropical Smoothie Cafe you have the best smoothie I have ever tasted, those two disappointment, let’s me think twice before taking the drive! I do not want to be disappointed again!
Great smoothies and great service ! 5/5
We enjoy the great service and greeted with smiles every time we come to this location!
The smoothies are always great here !
Better then Richmond 5/5
By Muscle comfort massage
Richmond needs to learn customer service from Va Beach locations. Va Beach is fast, friendly, with no attitude....unlike Richmonds west broad location
Order didn’t go threw 1/5
Went threw everything and stated at the end I need to call store
Pick up experience 5/5
This morning after arriving to pick up my order made via the app. The man mopping the floor was exceptionally pleasant and nice with a warm greeting and well wishes as I exited the store... it was very much appreciated
Love this place 5/5
I truly love Tropical Cafe! The food is always delicious and the smoothies are yummy!
I love that the app is easy to use and you can still get points if u choose not to pay thru the app. Most places we an app reward system don’t offer that option and I really enjoy that option!
My new best friend 5/5
I just discovered Tropical Smoothie Cafe and I love the smoothies and the flatbread, sandwiches and the sides. So easy and convenient to order online, pay and just pick up your order.
Could be a great app 4/5
By Michigan Scott
We love tropical smoothie cafe and use the app for rewards which are great. We’d love to use the app for pre purchasing but our orders usually have specific changes like light ice which is not an option. It would be nice to allow custom order notes that would allow for changes on the smoothies and sandwiches.
Best Smoothies Ever!!! 5/5
By Panama bound!
Love being able to order and pay ahead!
App not user friendly 2/5
I find it difficult to navigate the app. It pre-fills choices and it’s not clear how I get back to the complete menu. Also it always says “no previous orders” and I order the same thing every time. Kinda frustrating.
Service on point 5/5
Great quick polite service.
Great place!! 5/5
Easy to order, quick service, love the owners.
Great shop, terrible app 3/5
Love tropical smoothie cafe - the app needs some work though. Need to be able to save favorite restaurants and delete/organize/rename past orders. The timing seems off too sometimes it says orders can’t be filled til the next day when the store will be open still for a couple hours. It’s not super user friendly but I love these smoothies so much.
Conscious Eating 5/5
The healthiest place to eat from & located all over Atlanta.......nice
Sugar free option 3/5
Where is sugar free option?
Can’t seem to get my online order filled before anyone who happens to be in the stores. I feel I’m missing the point of ordering online if I walk in and have to wait for everyone else in line to order and be served before mine. Smoothies are continuously inconsistent. Not sure if it has to do with the process trop smoothie has or if the problem lies within inadequate training where different associates are making smoothies differently.
Friendly service 5/5
Location in Norfolk,Va on Miltary Highway is the best, everyone always friendly, very knowledgeable, service is always fast and always accurate!!!! And yes the store is always clean.
Good food 4/5
App needs a little tweaking, doesn’t keep my order history.
Add point from receipt 1/5
Very basic layout.
Store scanner want working and there is no way to add point for a purchase. At least not that I could find.