By desirae dowell
Dave is a rockstar
Best smoothie place in town 5/5
By Drew Baked
Gotta have it. Every day before work, wouldn’t change a thing. Great staff keeps me coming back every day
Hummus wrap is our favorite by far! 5/5
Ordering on the app is super easy and the food is ready when we get there. The process is super easy and no waiting in line!
The food is delicious. I am very pleased
Dumpster App 1/5
I have yet to be able to place an order via this garbage app.
This place has a good selection of items and what makes it even better. Is the customer service!
My ideal dining experience so easy
Rewards expire 2/5
By Shaka hgc
I have spent a lot of money at tropical smoothie over the years and I use the app and get points . the problem is you have to spend $50 to get $5.00 and if you don’t use it within a certain amount of days it expires, even if I turn my
Reward off to save it for later! it’s crazy! I spend all this money and my reward always disappears from my account. makes me very unhappy!
Great service 3/5
Need to add an area for free text on each order for customization. There are current options but not descriptive enough.
Tropical Smoothie 5/5
Best place EVER!
Can’t use local discounts on app... 3/5
My location has a half price happy hour that this app will not honor...
Soooo good! 5/5
By Hburg native
Always our go-to for a healthy treat that tastes amazing every time. And at a great value.
Decent But Odd 3/5
By Towels are awesome 42
This app seems decent enough, but I’m baffled that there’s no way to place an order using a gift card. As far as I can tell, you cannot order online or through the app using a gift card and no one seems to be asking about it. I like the convenience of ordering ahead, but I like using a nice gift someone gave me even more. I’d really appreciate it if this seemingly simple feature were added.
New user & Luv it 5/5
By Danie D!
I haven’t had any problems with this app. It would be nice if I could scan my receipts to get reward credit. I sometimes for get at the register.
Super easy & convenient 5/5
I love that it saves my order, since I get the same thing every time. It also automatically just charges my card, so I just walk in, get my order, and go.
The employees at your Mt Pleasant, MI location are amazing. They’re always happy and helpful!
Cool but could be better! 4/5
By An addictive
I think the app is pretty good but could be better if there was weekly rewards( bonus point days etc.) n reminders(happy hour) sent through push notifications.
GR8t App 5/5
Love it ❤️❤️❤️
By Marty Howley
The Tropical Smoothie App is amazing!!!!
Has issues when trying to place order and charge cc so u have to call. Also no option to enter promo codes (seeing as how we get coupons in the mail this’d be helpful).
Would be helpful if you choose cash or card 3/5
Our online order that we sent in didn’t actually go to the store, so having the card linked wasn’t that useful. I could see enabling it for when I didn’t want to have cash on me.
However, the next time I went in to pay, the card option went through automatically. The very nice employee showed me how to turn it off. But I wanted to use cash from our spring break fund instead of our card. I guess it all spends the same, but this reduces the usefulness of the app for me to just keeping track of my rewards.
My expectations of being able to tell the employee which I wanted to use was likely unrealistic. But it looks very much like on the app that if you remove the card, you removed the card.
Highly recommended 5/5
By The Vaver Family
I’ve always been pleased with the service and delicious smoothies everything we’ve ordered to eat has been perfectly made.
By sexond time
Order not ready said it hasn’t come in yet ? This is only second time I used this an first time was perfect
Needs notes option 3/5
By buildmeup buttercup
I’m allergic to bananas unfortunately and when you have an allergy you’re suppose to make them aware so they can sanitize a blender cup, however there is no way to make that known through the app. Or if I want to sub banana for something else there is no way to do that because the add ins you’re able to choose from don’t contain fruit. This is very frustrating because right after I place an order I have to immediately call and let them know.
Not fun 3/5
The app was difficult to download. The first time I went to use it it would not checkout my order. I lost out on a $32 purchase. Still trying to figure out how to get credit for the purchase.
What happened? 1/5
I used this app almost daily for months, now it always says that it can’t contact the store. I have a half hour break at work, I don’t have time to run down there, order, watch them make it, get back to my store and then I have no break left. This is BS.
Deserve more 2/5
Deserve more rewards for what you put into it
Love this place! 5/5
I love tropical smoothie so much! Great food and exceptional service!
Generally good app 3/5
Hours in the app do not accurately reflect store hours. Scheduled pickup for 7:30 but store didn’t open until 8:00.
Convenient app 3/5
Love the app for its convenience and being able to skip the line. I wish there was a way to customize smoothies a little more. The fresh add-ins list is very limited. There should be a place to leave a comment with an order, and extend the add ins list. I love to add Strawberries with my Chia Banana Max, but can’t do that through the app which is frustrating.
Triple berry oats 2/5
By Luv Me One
I’m struggling to drink my smoothie. I have been getting the same smoothie for the last week. There are no oats, the texture is off. The smoothie is also thin, it’s usually thick. I will not be visiting this location again.
App is always erroring and then my drink isn’t ready 1/5
By Gough Family
Don’t understand why the app fails to make my purchase when I order ahead. If you cannot get tech to work don’t offer it
Love this place ! 5/5
Customer service is excellent! Always greeted upon arrival and food is brought out fast ! Great quality food and variety !
Need a spot on your app to add fruits😉 otherwise I love it! Great service and yummy products!
Easy and fast 5/5
This app is really easy to use. And it’s very convenient. Order and pay through the app, go to the location and pickup. No waiting. This is the only way I order.
Healthiest and best taste food that I’ve ever tried before
Life Saver 5/5
I’m a college student, so this is perfect for someone who’s constantly on-the-go like me. I order, pick it up right away and keep on moving. & it has rewards
Great location 5/5
I absolutely love this location and the staff here are fantastic! If you want a great smoothie check this location out. Iyesha and Calvin are great employees!!!
Great food and service! 5/5
By Kim Aston
Everyone at the Harborview store are always friendly, fast and the food is awry!
The best smoothies 5/5
Excellent smoothies fresh ingredients delicious.
Honest feedback 4/5
Sometimes they make my smoothie correct and sometimes they don’t. There seem to be a scheduling issue where they don’t have enough employees there. Do a traffic study and see when you are the busiest and staff according. Offer split shifts when it’s not so busy that way the employees can keep their hours and the restaurant can properly service their customers with minimal delay.
Love the concept 4/5
But would like it better with better portion options in meals. No one should eat a full smoothie with sandwich and sides all at once. Also, offers expire too quickly.
Love it 5/5
My go to spot because it is healthy and delicious!!
Customer service is everything 3/5
Your product can be out of the world. Customer service can mess it up. I enjoy my smoothies more when the associate is happy. Yesterday the lady had a mean face and shook her head walking away. She did it twice once when I walked up with a party of five. And second when she took care of a Order of smoothies that was ordered after my family. It was brought to her attention she walked away and shook her head. Very unprofessional. So sad I love this place
App down 1/5
The last 2 visits, I tried to access app in order to scan my purchase and could not access. Very disappointing. I was unable to get credit towards rewards. Useless rewards program.
Awesome Service. Everyone is friendly. The smoothies are so good and addictive.
Great Service 5/5
Met the owner clement at the Capital Heights location. Staff is friendly and provide great customer service. I order online frequently and pick up on the deals
Clunky but gets the job done 3/5
App works well but menus are clunky and unable to modify order after in your cart.
Their customer service is getting better! 4/5
By Jenni JEH
I dealt with some horrible customer service on the app at first after I had a problem, but they figured it out and solved my problem :) They have a few kinks to work out, but it is a great program for awards for customers. I love the smoothies so I will be around to figure it to help them figure it all out! Love, love, love, the “get your smoothie fast” app!!!