Can’t access my account 1/5
App is asking that I verify via email, which I have done multiple times and it still won’t let me access my account via my phone. When I confirm the email, it will exit me out of the app and when I go back in it will ask for another verification. An endless loop. Pretty sure it’s a bug.
I’ve contacted customer service but they did not resolve. It was also difficult to figure out how to contact them in the first place. So frustrating. If I can’t figure it out, I’m going to have to switch to another service.
Not working 1/5
I use to love Truekey. I even bragged about it. But now when I try to login to my accounts using the Truekey app, it gives me an error message and it’s not working. I am so upset.
Not bad 4/5
Adequate password manager. Not as good as LastPass but I like that it’s bundled with McAfee Total Protection.
Same as LastPass but way better 5/5
This program is great with a good UI. It is spot on when asking for user/pass on websites.
Terrible app 1/5
By it stinks12345
Great help 5/5
I use the true key app all the time.
Stopped working weeks ago, dev won’t fix 1/5
Weeks ago the two step authentication stopped working on some of my devices but not others. Contacted support. They insist on CALLING me back, won’t email, won’t leave a VM... they tell me they know about it’s on the end... no news, no fix, been another week...
All My Passwords Available On All Devices 5/5
This program makes it easy to create and store strong passwords for web sites and apps. All passwords are then available on all my devices - phone, tablet, & computer. Makes having strong passwords achievable.
Does not work with the latest iPhone 12 Pro Max 1/5
My old 11 XS Max worked ? Please figure the bugs out .
Better dan nuttin 4/5
Work . Remembers my passwords because I can’t.
Problems logging in 1/5
Most of the time unable to log in. Instead message pops up that there seems to be a problem connecting to the TrueKey servers... Tried over excellent Wifi and 5G.
Not perfect 3/5
Sometimes I need to log in two or three times before TrueKey will provide my credentials, which doesn’t give me a warm fuzzy feeling.
False misleading advertising 2/5
You spend a lot of time adding all your passwords and then learn after 15 logins or uses you have to pay for this “free” app
App remains broken 1/5
The app remains broken, with glaring errors unaddressed for now years, and features that, when they work, send one into ecstasies of joy because it’s so unexpected.
Of course, if McAfee cared about any of this they’d have a quality mechanism to receive and act on feedback, but that’s clearly not a priority
Very nice app works works well for me thank you
Keeps glitching 2/5
We love this app and it is the perfect g way to save sour passwords, but it keeps glitching and shuts down when we try to access our notes with passwords. We’ve tried deleted and reading the app, signing out and back in, nothing works. We have it on 3 phones and they all do it. If that can get fixed I’d give it 5 Stars! It’s frustrating to try to find a password only to have it shut down when you try to open it.
Happy camper 4/5
By Tony 000G
A timesaver,Stress reliever, and the most efficient and useful app I have used.
Non Functional 1/5
Everything works great on the desktop version and it is even pushing updates I make to the App, however if I try to do anything on the app it’s completely non functional. There are multiple buttons that do nothing when tapped, and I can’t make any edits to passwords, create new passwords in the app, or really do anything whatsoever.
It's a great app. But noticing offline errors recently 4/5
Its a great app. Have been using it for past 6 yrs on iPhone and windows.
How ever, from last month or so, I started noticing offline mode errors very frequently even though my iPhone has internet. Even in offline mode, it's not letting me retrieve my passwords for websites.
Don’t like it 1/5
Can’t upgrade 2/5
I logged in with my free 15 but nowhere can I see how to subscribe for the full unlimited. So I’m stuck. I don’t have a desktop
Can’t even login 1/5
I use this on PC with no issues but trying to use the app on iOS was just frustrating. I can’t even login to this thing. I put in the login information, it sends me an email to verify, I confirm via the email, it then pops up the mcafee site saying access is granted I go back to the app and nothing. Try to log in again and that process just repeats, did it 5 times then uninstalled this useless app.
Can’t update your email - problematic 1/5
My email changed after having this account for several years. Then I got a new iPhone. The double confirmation system went to my old iPhone and my old email so I couldn’t get into my account. After calling customer support and getting disconnected three times they said all they could do is delete all of my passwords and start over. My phone number never changed. I could prove my identify but that’s all they gave me. So I agreed. They still haven’t made the chance a day later. So I can’t get into my old account and can’t start my new one. Since I have to start over anyway I’ll be starting with another app.
Difficult to change passwords 1/5
By no more sad
It is cumbersome to replace previously stored passwords on a website with a randomly generated suggestion.
Highly recommend 5/5
Definitely the best thing for someone who wants secure passwords but tends to figure them because they’re so long 😂
Great when it works. 4/5
By Trill Raver
I have found True Key to be an ideal solution for password management and password generation, when it works. I love the idea behind True Key but similar to the desktop experience (which should be better) the app does not sign in to stored website as it should.
Also when creating a new username password, the True Key app should make creating the sign on an easy process, instead the flow is interrupted with True Key going offline and you are unable to access your account to complete the set up of a new website login. It’s the the weirdest thing.
Also there are times when using a website where you may have multiple accounts and True Key gets stuck in a loop of signing in only with the first account created.
I like the app and the idea. It’s just quirky and o have to implement workarounds to achieve my desired actions.
Okay app with helpful customer support 3/5
At first I had some issues with the True Key app, but I was able to resolve them. McAfee did reach out to me with help. I appreciate it.
Best app EVER 5/5
By David Gravel
Search no more
Excellent App - Thank You McAfee! 5/5
So in the advent of online stores, web-based email accounts, online banking, and the ability to work from home since COVID-19; more and more stores and online accounts in general, have made changes to their password rules. It used to be as simple as “password”. Then the rules changed, it then became “Password”. Guess what - it changed again - now it became “Password1”. As luck (and new hacking capabilities came about) would have it, it became “Password&1”. You get the idea...
Well... Remembering all of these passwords became impossible - unless you have an eidetic memory - which I don’t.
Password vaults came about - some have been hacked, some don’t update properly, and some just plain fail and are also a huge security risk.
McAfee then came out with True Key. When it first came out - I’m not going to lie - it absolutely sucked. I ran the gamut of install, uninstall at least 20 times during the early years of True Key. McAfee, like any great software company - EVOLVED. Not only do they offer highly rated antivirus and spam ware applications, but True Key has seen enough evolution to become one of the top five password vaults in the world.
Since December of 2017, I have used the entire McAfee software suite to protect ALL of my computers and devices, I also have ALL of my passwords at my fingertips (except a couple of sites that have programmatically masked usernames and passwords so password wallets don’t see these fields as username and password fields).
Is the program infallible? No - neither is Fort Knox. But I am very confident in True Key and since Dec. of 2018, the UI AND background functionality are without a doubt, worthy of their top five rating.
GREAT job McAfee! Thank you for investing the time and effort to make an impeccable suite of products!
Best app password generator and easiest way to go 5/5
Quick and super easy hands down
Love the app...but 4/5
I really love this app, the only down was when i have to format a hard drive, when i tried to reinstall the app, i found out that now is only as an extension into the web browser, personally I preferred the app separately ....anyhow works
It’s good overall but it lacks a lot of stuffs too. 3/5
Overall It’s a good app for any standard users. Reason I didn’t give 5 star because it lacks following: no dark web monitoring, no 2FA ( but it has MFA), Desktop version of TrueKey is no longer supported, Password sharing is not an option, auto password changer feature not available, no security analysis and more.
Love App - NOT the New Update 4/5
By Diva Phoenix
This latest update has destroyed the UI in dark theme/mode. The title fields stay white but the input fields are all dark with dark grey font making it very difficult to see & almost painful contrast, especially in the dark. Hope it gets fixed ASAP!
As for actual app function: True Key is awesome! I’ve been using if for over 5 years now, since before McAfee bought it, & it does exactly what it’s supposed to. I keep it installed on all of my devices and I rarely have to worry about passwords. Occasionally, on my phone a password created in an app won’t get saved but it’s not very often & fortunately my iPhone usually does save it as a backup so I don’t have to worry about it.
1)Not good at generating passwords for new accounts created in apps.
2)There used to be a legacy feature where if something happened to you, you could designate someone to have access to all of your passwords. - it was disabled/removed when McAfee bought the software & it was supposed to be brought back but never was. I REALLY wish they would bring it back so I can have the peace of mind that my kids could access anything they’d need to should something ever happen to me.
App has become terrible in past weeks! 1/5
Have used TrueKey for years & all was fine. Several weeks ago they removed desktop version so now must use as browser add-on.
Now they’ve messed up the iPhone app. ALL of the “notes” sections for my sign-ons & ID cards has been erased, which has created a great deal of problems for me.
Not able to provide any feedback online to company. Another lousy feature. This product is no longer reliable & my advice is to use a different password keeper.
I will be doing that shortly.
Not working on phone or my desktop! 1/5
By DJ Dave P
There’s a problem and McAfee knows about it. They just can’t fix it.
I had a guy from tech support screwing with my computer for two days now. God only knows what he’s accessing!
I have had the app for over a year. It takes all the stress out of having multiple passwords. I so firmly associate this with lack of stress frequently tap this when I mean to open the Calm app
Works But Inadequate Feature Set 1/5
After repeatedly trying to add a new login/password entry from my iPhone, I figured out the only way the app will allow you to save an entry is to associate it with a website. Save button stays inactive until a correctly formatted URL is entered.
McAfee support’s response to this was to not add a login entry but create a note. I was also told that no other password managers allow you to create a login account from IOS.
Later found a review stating this issue from two years ago along with suggesting they add a folder capability. None of these suggestions were taken into consideration. It’s a shame because they are valid features and without them I don’t have much interest in continuing to use the application.
The MOST confusing set up every 1/5
I created an Acct like I was suppose to, it never asked for the activation code. Tried to log out and log back in again and it was asking to verify my Acct through my email. I literally verified it 6 times and it would let me complete logging in. So frustrated right now. I can do anything with the app at all. Can even log into it.
Life Saver 5/5
By Chill Will 514
Have forgotten some critical passwords and True Key have saved me many times from having to log in or have come to the app to retrieve my password by copying it and pasting it. Awesome!!!
Everything now has its own password!! No more trying to remember them all and having to reset passwords. No need to trust chrome or any other browser with storing passwords.
App no longer works with iOS 13.4.1 1/5
After updating to 13.4.1 True key will not login, it just says something went wrong. Delete and reinstall and when you start the app you get the error “something went wrong” and can’t do anything at all. App is now useless and I cannot access my passwords.
Mr Gene 5/5
Great as always
Does not work 1/5
I have had more problems with this than it’s worth. Passwords do not share in my devices. Passwords aren’t recognized when I do save them. What a waste of money.
Nice app 5/5
I love this app good to keep your passwords secured. The one thing I live about this app is that like me I cannot remember all of my password so it is a good reference
Get Dashlane Instead 1/5
Constant problems with no McAfee support.
Replaced with Dashlane, no more problems.
Easy to learn and use 5/5
By 1/2 mile
Title covers it
Great customer service 5/5
Like any app, there are aspects of it that may require HELP. Customer service is always fast to respond whenever I call.
This is one of the reasons I prefer True Key to other password managers I have used in the past.
Not as intuitive when using iOS. 5/5
I use True Key on Windows 10, Ubuntu, and iOS for iPad on Google Chrome and Apple Safari. When using it on Windows 10 and Ubuntu, a True Key button displays prominently in Chrome. Can't miss it! Not so with Safari. If you open True Key for iOS you have to select Extensions and choose Safari. Then when you go to a website to log in with Safari, you have to select the Share Button and then select the True Key Button on the Share Menu. What a pain to do! Well, once you figure out the procedure, it works OK.
Had it for years- love it.
Tried many others before I found this one-
No reason to try another!
Very easy and convenient to use!