Never got my money 1/5
I have been waiting almost a year for my taxes and there app doesn’t help me at all and I’m just disappointed that all I want is to get my money and they can not make it happen I’m completely upset and I don’t know if I’ll ever get my money thanks turbo tax for not making easy after all
Messed up my return twice 1/5
Two years in a row I have tried to E-File with this app. It tells me everything looks good what my return will be then says it couldn’t file. I have to go try and jump through all kinds of hoops with the IRS to fix it and figure this out. I even didn’t get my return the first year because of this. I’m seriously frustrated and am HIGHLY dissatisfied and disappointed.
Very misleading 1/5
Advertised as being free but then they trap you and force you into having to upgrade from the free edition
No longer working 1/5
After update it no longer works can’t access anything. I need to refer to my taxes often and the screen just looks like it’s loading
Hidden fees 1/5
Watch for hidden fees that customer service will not give a return for. Have used for years but after this experience I will not use again. They keep slyly creeping up prices. Customer service is of no help.
The worst customer service around 1/5
By shmoop doop
Unfortunately I used TurboxTax to file my 2020 return. I won’t be making that mistake again.
I don’t like the app and I don’t like the service - to even call it a service is generous, since they’ll bill you but won’t care if their work leads you to nowhere. Avoid at all costs.
Be careful !! 1/5
This app is great for standard income and within the 50 state.
Bad for business 1/5
I think it’s very stupid that we are suggested to go on the IRS TurboTax to check out our account but we keep being sent to the website instead I want to be able to go into the app without being taking somewhere else doesn’t make me feel secure at all there are other apps that give you many more options and not just an app that you open sign in and have to sign in elsewhere so you’re practically putting your personal information two times on an app then a site Not to mention the lack of information they give you
Not Legit 1/5
By forever donkey kicker
Doesn't say anything about a tax preparer and does not sign with a tax Id number saying the preparer that filed.
They just put your name and say self prepared.
Even though your paying for a service they don't help.
The routing # they want for your bank doesn't give you your refund it scams you for money.
Rip off read thoroughly -.- 1/5
I paid $375 to have a TurboTax professional do my taxes he refused to submit my taxes until I paid the 375 claiming he can’t take it out of my taxes. I got a letter from the IRS saying my taxes were computed wrong so I don’t owe $400 in state taxes but “that being said” since i don’t owe them(IRS) anything they don’t owe me anything my federal taxes coming back totaled $1,195 I worked through COVID-19 no pto I worked graveyard, fast food 8-12 hour shifts. Also note the only good reviews about TurboTax are ALL from 3+ years ago all posted by either paid “customers” or CGR(computer generated reviews)
Stay away 1/5
🥺🥺🥺🥺🥺😡😡😡😡😡😡😡😡 stay away from this app
Disappointed I filled with turbo tax 1/5
I have filled my taxes with turbo taxes 2 times and there will not be a 3rd
I’ve used this app for years to file and have never ran into any issues! Great and simple.
Be careful 1/5
This year the IRS has not issued refunds in a timely way. I received a email from turbo tax telling me that although I signed up to have the fee deducted from my refund, they would be withdrawing the money from my bank account even though the return hasn’t been approved.
What a scam. After nine years I won’t use turbo tax again.
Excuse me! Need actual real assistance and help! 1/5
So I spoke to IRS and have they have not received my federal tax return from turbo tax yet. Which would explain why it’s still in processing??? 2 months ago I received my state refund. And it’s been 3 months since I filed my taxes. I filed March 2nd it is now June 15th! Where is my federal refund turbo tax?!
On that note I had spent all day yesterday being told several different stories by several different people I spoke to from Turbo Tax. I have never ever had an issue with turbo tax. Ever. In fact I previously left a decent review. However I feel that Next year I may just go elsewhere. This is completely ridiculous. If I have already received my state I should have received my federal by now as well. It’s been OVER 3 months!
I have continuously asked for help respectfully from turbo tax and feel like I just get played and get told different stories from each person I speak to at Turbo Tax. I have never ever had an issue with Turbo Tax. I’m pretty disappointed this year.
No! Crap app! 1/5
By dissatisfied completely!
Charged me $180 and did nothing to help with my taxes. Use the IRS website for free. It’s a much better option.
Very Frustrating to Use 1/5
I’ve filed my taxes with turbo tax several times and have always been very happy with their service so I figured I would be as well with this app. Not the case. I don’t make a LOT of donations in size or amount but having the info saved is useful and smart, right? For starters I can’t even manage to add a first donation. In order to add a money contribution it apparently asks for the exact address of the charity - in this case it was Doctors Without Borders via a friends birthday Facebook fundraiser. Only two locations in Toronto (I live in Los Angeles?) came up and I tried selecting both, the info was put in the form then nothing. Clicking “done” wasn’t even an option and I can’t figure out why.
Seems just like an over complication of something stupidly simple.
Waiting over 4 months for federal return 1/5
And not only will the IRS not tell me what the holdup is... but TurboTax is hounding me to pay them their payment because THEY don’t want to wait for my federal return either. Which my payment was supposed to be taken out of my return. So not only am I broke and can’t fix my vehicle to drive to work, but I’m expected to fork over more money to TurboTax that I wasn’t expecting. I’m borrowing a car from family just to work! I’ve been a customer since 2013 and it took me YEARS to fight the fact that they listed me as a Detroit resident even though I never selected that! I had to fight for years explaining to authorities that I never reported to live or work in Detroit! Now that that’s over, who knows what reason they have to hold my return with no explanation for over 4 months... BYE TURBOTAX! I’m %100 sure you screwed up again and now I’m paying for it AGAIN! Not worth it.
Crashes constantly 1/5
Most of the time the app won’t even load, just flashes the splash page and crashes.
Scammers and tricks used in this app 1/5
It’s not free and they trick you and scam you and take your tax even if you’re eligible for free filing however THERES NO REFUND and customer service always using smart terms to trick you and have you give up to stop asking for your own money
They lie 1/5
So I filed my taxes through turbo tax, I answered all the questions and paid for the top service. Once my taxes were filed, the IRS stated they would give me much less than turbo tax said I was getting back...so I talked to customer support. They told me that since they took the money from my bank account (which I did not authorize them to do), they couldn’t see my tax return or do anything to resolve the issue, but they felt fine taking $160 without doing the work nor keeping up their end of the agreement. Don’t use this, it’s cheaper to have a professional do it, Turbotax is a joke
This is a shortcut, not an app. 1/5
This isn’t an app. It just launches Safari and brings me to the website to use TurboTax online. It’s a waste of space. I want an app, not a shortcut. I would just use my desktop.
Never using again 1/5
Never using this all again do to the fact that their crooks.
Hidden fees 1/5
Went from 50$ forced upgrade because my retirement investment to 150$ overall big old thumbs down.
Never again. 1/5
Will never use this app or service again. Two years in a row. IRS LOST OR DIDNT RECEIVE my efile
Where’s my refund? 1/5
I, and family, have tried to use turbo tax in the past but the returns never came in. Even after saying they’ve been accepted, that’s all that happens. They say it’s up the to the irs but it’s been years and I’ve gotten one stimulus but the first 2 we’re with my refund from the past two years, which I haven’t received.
Awful Service Tries to Upsell 1/5
Like the title says, it’s horrible and every step of the way they ask you to buy a more and more expensive plan, often even requiring it.
Not only that, but during filing my taxes on the deadline day (a clear mistake) TurboTax decided to irreparably screw up my account while I was filing thus losing a lot of information and wasting hours of my time. I got my extension in less than an hour under the line and need to find a different way to pay them.
Too complicated 1/5
new gui too complicated. back and home buttons confusing when in a bind to file too complocated didnt pass my 30 minite test
Doesn’t do freefile 1/5
Makes you go back to the browser if you use freefile. TaxSlayer let’s you use the app so I’m switching to them
Free edition can’t deduct student loan interest 1/5
I’ve used TurboTax for years. Used to pay for it then used the free version with the IRS partnership. Tried the free “simple” version. A heads up: it doesn’t allow you to deduct student loan interest, which is a common and very simple deduction.
I wouldn’t be surprised if it’s an extremely small percent of the population that can file properly using their “simple” version. I’m going to use one of the other free software options with the IRS program. I don’t need to pay extra to pay taxes &/or get my refund. My situation is very simple, but apparently not simple enough for TurboTax ;). Making a joke there. Their software is good, but the price isn’t.
Update: I went back to the IRS FreeFile page and found that I DO qualify to use TurboTax for free because my Adjusted Gross Income (AGI) is below $39K. Even if your gross income is above $39K, you may still qualify due to the first $10,200 of unemployment benefits not being taxed for 2020, the student loan interest deduction, the $300 charity deduction, or other deductions that will bring your AGI below $39K.
Thank you for the response to my original review. I acknowledge that the student loan interest deduction used to be on the 1040 but is no longer because Trump changed it (thanks Trump 🙄), so I understand why it’s no longer included in the “simple” version, but I still think the simple version should allow folks with maybe one or two forms or schedules to use it, especially because of how the forma changed under Trump.
I also appreciated that you sent me that link, but it doesn’t help someone in my situation. It would be more helpful to suggest that folks check out the IRS FreeFile options to see if they might qualify for the free TurboTax there. In my experience that kind of response would net TurboTax more customers in the long run because people will have the experience of using (and liking) the software while they’re lower income and then might consider paying for it later on.
Good luck everyone with your taxes!
They charge you for everything!
1. Do you itemize? 🛎🛎 💵💴
2. Do you have a question? 🛎🛎 💵💴
3. Did your Spouse die? Sorry but cough up more 🛎🛎 💵💴
4. Intuit own TurboTax🛎🛎 💵💴
5. Intuit own Mint🛎🛎 💵💴
They can’t even get back to you very quickly. Oops I probably needed to pay the Toll Troll!
Signed up today & deleted today! I want my money back!! Others out their that can work just as well—and won’t break the bank.
Very deceptive! 1/5
You can not actually file for free the same way you can on H&R Block! Stop advertising that way if you can not! I’m pretty irritated !
Normally fine, very disappointed this year 1/5
Took the standard deduction. Errors entered on 1099R which you cannot review when filing. Return rejected by IRS repeatedly despite updating info through website. Now filing an amended return by mail. Links always take you in circles. Tries hard to push state returns not needed for very simple state return. Very frustrated. I’ve used TurboTax several years and will not do so again.
False advertisement. ITS NOT FREE. 1/5
It’s not free
Messed up returns 1/5
Turbo tax had made calculation errors three years in a row now on both state an federal. Stay away.
DO NOT USE TURBOTAX 1/5
Find someone else this app is over charging for everything !!!!!!!
Use H&R Block! 1/5
Turbo tax is a scam and will not ask you all the proper questions either or file your local taxes. Have had nothing but issues with this software since the very beginning and much regret using it in the first place.
Steals your money after filling everything 1/5
They say there’s a free option before filling out everything. Then at the end they hit you with “you need to buy this option to file for $60” then that becomes $60+$50 for state returns. All of a sudden you’re paying them $110! Also they bombard you with free benefits constantly to confuse you. They used to be great and easy to use now it’s a scam. Stay away. Use one of the tons of other actually free tax return sites.
This is supposed to be free but they WILL sneak in charges when they can. I had to call them personally because they tried to overcharge me. Bunch of frauds.
Rip off 1/5
Every year they push the cost on you more and more. This year it charged me without letting me choose any other options. First it said I had to upgrade to $60 deluxe because of my tax scenario, but then it’s suddenly $60 for federal and $50 for state. Plus a $55 filing fees. What a joke, last year using TurboTax. There are many other options and I was only using TurboTax because I have previously but it’s time to move on.
Horrible app 1/5
Needs serious work just login in ur self ...
Partnership Racket 1/5
Word to the wise. Do NOT use Turbotax if you trade crypto. Customer support just confirmed to me that they only accept imports from their approved (paying) vendors. They refuse to provide the ‘secret format’ to preserve their paying partners. Absurd.
Find an accountant 2/5
If you are self employed and never filed taxes by yourself, skip turbo tax go find accountant, it will cost you almost the same , but less fuki ng pain in you crack :)
Whole website and app falls 3/5
By Why I can't purchase any movie
I was feeling out my taxes and now when I try to go back where I was left, all the time it’s says undefined… hopefully nobody hacked this website and I will be able to fill it out tomorrow morning.
DONT FILL WITH TURBO TAX 1/5
Don’t to it, I filled my taxes with them, I paid premium service and they said everything was Ok, I did it on February 22, we are in may 12th right now and still don’t have my refund, and now they are debiting the money from my bank account !!! IT IS YOUR FAULT NOT MINE !!!! FIRST AND LAST TIME I USE TURBO TAX, also horrible customer service 0/10 !!! I WILL HAVE SOME INFLUENCERS TO TELL EVERYBODY THE TRUE ABOUT YOU !!
Complete scam 1/5
Charged over $100 to file my taxes and I don’t have anything but job income. Use freetaxusa.com instead.
FOOD SERVICE DONT USE!! 1/5
I spent 3 hours filling out my information, and when I went to submit, TurboTax told me that because I report tips, I have to upgrade to the $60 version. This was AFTER I spent 3 hours.
They would hope that people would just give them that money since they have already spent so much time completing their return, but I would just suggest FreeTaxUSA instead, which is completely free!
Customer service is rude and has zero answers to any questions 1/5
Also filed my taxes and have waited over 3 months and still nothing but yet they are charging me $231 and I can’t get an answer from anyone. Have contacted them 6 different times and not sure who to go to now.
I don’t like this app 1/5
I will never use TurboTax again