Just in a loop 1/5
Turbo Tax used to be easy to use. Tedious, because have to answer all these questions that don’t apply.
But now, keeps asking to import info from my bank account (a major bank), then doesn’t list it, so I can’t import! Try to type in - but keeps asking to import. Then if I click on help, wants more money to upgrade!
Nickel and Diming Me to Death 1/5
By hopeful but disappointed
This app used to be great. But a couple years ago they started changing things. I understood using TurboTax to do taxes while being self employed would coast a little more. But this year was ridiculous. EVERYTHING is an up charge. TurbosTax fees ate up my entire refund, plus I owe them money. They advertise free taxes for federal and state, but fail to deliver. The “free” version is a scam. It’ll be better to learn how to file your own taxes for free. This year, I noticed that to file for state is $40 per state. TurboTax says it is free for most people, but who are these people? Most people live in a state that requires you to pay taxes.
TURBOTAX IS NO LONGER FREE 1/5
get to the finish line and discover theres a hundred dollar fee.
very slick, turbotax. very sneaky eh?
gonna be a nope from me. forget it.
Fast customer service response 5/5
Thank you very much for your response Erika. I uninstalled the app and reinstalled it and successfully filed. You guys have won me back.
Tried to file my husband and my taxes on both of our phones (I have an iPhone and he has a galaxy), and nothing would ever load! There was no network connection issue as we tried multiple times in multiple places using wifi and data. Also we tried to chat with customer support but that wouldn’t even load! Just endless spinning dots. Very upset because I’ve been a major support of turbo tax for years, even last year when they threw on over $100 worth of charges that they didn’t make us aware of until the end.
Not so “Free” 1/5
Claimed to be a free app but I was charged over $80 just to file and then was told I owed $300 still to irs. When I paid IRS they said no payment was required from me but they can’t refund my money. Thanks :)
Overpriced and time consuming 1/5
By safa rahman
If you have investments stay away from turbo like a plague. They will strategically add up many hidden charges in the process and you will end up playing $200+ and worse thing is you have to fill up everything yourself and it takes atleast 8 hours.
By f*ck turbotax
I tried filing my taxes through turbo tax (2020) and there was an error with my tax refund. I had already paid them $110 so I didn’t want to go elsewhere without getting that money back so I called them and spoke with a very rude lady who said they DO NOT refund people’s money, I asked to speak to a manager and guess what? They don’t have mangers or bosses. This app is a total scam and I will never use it again.
App is trash, wasted my time and $30 for nothing. 1/5
App is trash, save your money, don’t waste your time.
FALSE ADVERTISING NOT WORTH THE HEADACHES 1/5
By Unbreakable Her
UNFORTUNATELY IVE BEEN FILLING WITH TURBO TAX FOR ABOUT 4 OR 5 YEARS.
THE FIRST YEAR THERE WAS SOME MINOR ISSUES HOWEVER I CHOSE TO OVER LOOK IT. LOOKING BACK I WISH I DIDNT DO THAT 💯‼️FAST FORWARD TO EARLY PANDEMIC DAYS I WAS FORTUNATE ENOUGH TO GET ALL MY STIMULUS CHECKS SENT TO THE “WRONG ACCOUNT “🤬😡 YAY LUCKY ME 🙄ALL THREE OF THEM INCLUDING THE 3RD STIMULUS THAT WAS SENT TO THE WRONG ACCOUNT ON MARCH 17th 2021 THE CHECK WAS SENT BACK TO IRS &&&& I DONT COMPREHEND HOW WE ARE NOW ON APRIL 8th 2021 && I STILL HAVE NOT RECEIVED 3RD STIMULUS NOR HAVE RECEIVED A DATE..
LAST YEAR DOING MY TAXES WITH TURBO TAX IT COST ME 180$ FOR HEAD OF HOUSEHOLD && SELF EMPLOYMENT THIS YEAR THEY CHARGED ME 210$ FOR FILLING HEAD OF HOUSEHOLD & SELF EMPLOYMENT.. IF YOU LIKE GETTING A RUN AROUND ,NOBODY KNOWS ANYTHING NOR CAN POINT YOU TO THE RIGHT DIRECTION THEN TURBO TAX IS FOR YOU‼️ SAVE YOURSELF THE HEADACHE
Absolute garbage 1/5
Filing taxes is free. TurboTax and HR are in federal hot water for misleading people into paying for garbage. TurboTax hides their free version from google. Company is garbage and unethical. NEVER PAY
Avoid at all costs 1/5
TurboTax is the worst place to file your taxes. I cannot recommend this to anyone. It's just a waste of time. It is NOT free no matter how much they say it is. You can not submit anything to the IRS unless you pay. I only made around $400 in 2020 and I only needed to put my W2 and interest income on the tax forms and yet I was still charged as if I made over $34,000.
I was bombarded with multiple fees. I ignored them for the longest until they said that I did not have to worry about permanent payment and that I would get my money back after taking the necessary steps. This was false, the moment you give them money it is gone. Income, returns, deductions, savings none of that matters, they will keep your money. Don't bother calling them because they simply do not care. They have no refund policy if you file online which is the method most people use.
Most importantly, even if you pay to file your taxes, you must keep paying to use the service. It is not a one time payment.
Your website was so easy for a first timer! Thanks
Absolutely useless service 1/5
These people do the bare minimum when it comes to tax preparation. They advertise everywhere, so as to grab as many people as possible. There’s a good chance that the IRS will reject your tax return because of turbo taxes incompetence. Don’t risk it, use any other service.
By Battle box
I’m happy I used turbo tax for my taxes. I never really knew how to do them cause I’m still very young but turbo tax made it really easy for me.
The best tax app. 5/5
I don’t understand why there are so many negative reviews? I have been using TurboTax for 4 years and have been really happy with it. Yes, we have to pay for certain things, but they are not stealing money, they let us know how much they will charge for their service. If we expect a service, we should expect to pay for it too. I didn’t get my stimulus payment, Turbotax helped me get that too through tax rebate credits. Thank you Turbo Tax. Keep up the good work, just don’t charge us too much, otherwise people will start looking for different options. Impaid $194 for your audit protection plan.
Terrible, do not use 1/5
By The 910 Don
When I started it said it would be free and by the time I ended I had paid 350 in hidden fees. My return was like 500 in all so it really screwed me
Bad app 1/5
App is hardly capable and online is the only way you can use most features.
Major mistake by turbo tax 1/5
A mistake was made by turbo tax that require me make a corrected return. I revered my return after it had been filed. If I had taken the time look at return. I was a failure to subtract the correct taxable amount from the withholding amount. As a result I am still waiting for my refund.james Janzig
Don’t believe nun from dere
Free where??? 2/5
I’m confused on how they advertise free when it never really works out that way!
What is going on with Turbo Tax in 2021? 1/5
What is going on with TurboTax this year? I can’t get past linking my QuickBooks self-employed to my TurboTax app which I do every year to easily track my mileage and my expenses. Now that I can’t link QuickBooks I can’t even continue with TurboTax to do the rest of my taxes because I can’t confirm my identity.
I have no idea what’s going on but this is extremely disappointing and it is very concerning that the filing service I depend on won’t even let me get any further than linking my two accounts.
Is this a ploy to make me pay for them to do my taxes? My trust is waning.
FREE FREE FREE FREE FREE 1/5
This is what TurboTax advertises but if your job offers a retirement plan you can’t file free you have to upgrade to deluxe that’s $60 and if you live in a state that takes taxes that’s another $50 and if you don’t have $110 to give up front that’s another $40. The app is great but otherwise
NOT FREE NOT FREE NOT FREE 1/5
By Earnin all is trash
Do not use under the thought it’s going to be free it is not free it did not even give me the option for free and I’m also being charged for state tax when I have no state tax refund lololololol. And it’s also been 46 days since I’ve filed and haven’t received by refund do not use this to file NOT FREE NOT FREE NOT FREE
Far to many emails 1/5
Please stop the emails way way to many, so to unsubscribe log I don’t have a account, Apple can you get involved and stop the emails from them, Apple this is my second request please ask them to stop the emails,stop I don’t want their business APPLE please get involved thank you 4/3/21 please stop the emails I don’t want to use your company for my taxes Apple can you ask this. Company to stop the emails their in your store where I made the mistake of making contact now emails won’t stop
Scam don’t use 1/5
I did my 2021 tax on this app and they took a large amount of the money. I was originally was going to get 2,900$ minus the fess which is 300$ and it was supposed to be 2,600$ but they took 300$ more. They charged me twice and I ended up with 2,200$. There is not customer service I could speak to because they just took an extra 300$
Don’t use TurboTax unless you enjoy wasting all your time. 1/5
TurboTax not only screwed up my tax return...they blocked me from being able to long into my own account, and they never updated my recovery information which I gave them. My frustrating experience ever!
Not Worth it anymore 1/5
I have used TurboTax every year since 2011. And overall I’ve always enjoyed my experience and really liked it.
However over the years they have gotten more and more expensive. This year was just absolutely ridiculous. They charge me so much money to be able to report my investments and cryptocurrency‘s which I didn’t even make money on. Then I also did some side work for door dash and I was going to deduct my miles from my car. But they were gonna charge me $200 just to be able to deduct the miles, which wasn’t even worth the amount I was going to deduct. Anytime you need anything special or different from a 1040ez expect a massive surcharge.
Overall it’s cheaper to find an actual tax professional and have them do my taxes from here on out. I feel like I was just robbed by them. I will NEVER be using them again.
HORRIBLE COMPANY 1/5
I will NEVER file my taxes with turbo tax again! Last year I never received my income taxes (filed with turbo tax). This year I decided to give them a second chance because they advertised they were doing free refunds this year because of last years mess. Charged me $150 to file my taxes with the “free” option. Never again smh.
Cannot Sign In 1/5
I cannot sign into the TurboTax app. When it gets to the part where I request a verification code to be sent to my phone, it says, “Account services not available, please try back later”. I started trying to login yesterday. I’m just going to go elsewhere to get my taxes filed. In the last couple of years, I’ve had more problems like this with Intuit products than any other apps I use. And it was once very simple to call and speak with a human at TurboTax. Now it’s easier to call the White House and speak to Biden than to get through to a human at Intuit.
By Girl cx
Do not download this app. I’ve had it for years and never had an issue until this year. They wanted me to pay 160 dollars for my tax refund on the app. When you can get it for a lot cheaper in real life. Nothing is free what so ever. When I tried to remove the random “120” it wouldn’t allow me to. There was no removing it from the payment section. You have to pay it or they will not file your return. Just a heads up do not download it.
You get what you pay for 2/5
TurboTax screwed me out of thousands of dollars on my federal tax form by not asking questions or offering fields to input estimated payments already made, so I had to amend, and in doing so encountered several bugs in the software. And then on my state taxes the fields don’t calculate correctly, so I had to print them and do it manually. You get what you pay for with TurboTax.
This app is glitched 1/5
It keeps thinking I need to fill out a foreign income sheet every time I get to the review section. It states that if I do not have foreign income go back to the interview section and answer that I do not make foreign income. Then I do that and it still brings that form up in the review. This has gotten in the way of the only thing that this app is useful for and filling out my taxes. Please fix.
Worth it? 1/5
I’ve been using TurboTax for years and its easy to understand platform and quick service is what has kept me here all this time, but I just tried to file with H&R, for the SAME return, to see how much I would get over there and could’ve gotten almost double!! Had I known 😱😭!!!
Back Taxes 5/5
By Ambassador david
It’s been 7years sense back taxes from 2015. It is my hope that this year I can receive my State and Federal Taxes. This will stay on the dept relief program with Town and Country. Thank you sincerely, Davidpcook
Save time 1/5
By wasting your time
This app is a pathetic excuse
Never again with this tax service. 1/5
By he nenr
Never doing my taxes with them again way longer then 21 days for my return still haven’t gotten them turbo tax is partially a scam some of the people working for them are very unprofessional and don’t need to be working there because there confused
Won’t even let me create an account....keeps saying “Oops error” FIX YOUR APP!!!!
Horrible app 1/5
Wont reload or let you go back to correct stuff buggy app. Don’t waste your time like it wasted mines
This years version is unusable 1/5
I tried to use free file for my family but we are ineligible which is fine. The problem is no matter what I do there is no way to switch to the paid product. I’m going to use a different company for the first time in 8 years.
If you need to report additional income , it doesn’t work . I think you need to upgrade and pay. H&R is much better and simpler to use.
Not happy with them at all 1/5
By problemchild 19642012
They rejected mine the only. Reason they gave was did you go live my mom said no she did free . So don’t tell me there guaranteed. I’ve mist out on two check now because of going free. They stink.
I’ve been using Turbo Tax for years and never got charged more than maybe $80 to file. Now they’re charging me $210. Absurd. I will not be completing my taxes with them this year, and will be trying something else. This is not the year to raise your prices, Turbo Tax.
I fill it out Everytime just to get rejected what’s the purpose of it
Dont file with them I didn't get none of what they said I would get back and they still took 120 dollars
By 🔫Runner FÏVĒ💣
Congratulations, you guys have the worst advertisements on the internet.
DON’T USE the Live Full Service 1/5
Just don’t do it. You are better off going to see someone in person if you need that level of support.
I waited 21 days to receive my taxes LIKE the website says . then 22 days later i finally get mail from the IRS saying i have to verify my identity and nothing can happen till then . which will now take 2 months to get my taxes back. DO NOT DO THIS if it is your first time doing taxes . they really screwed everything up for me . it really did seem to easy and is too good to be true
Worst service and app 1/5
They have high pricing and unreasonable refund policies. Even if users cannot use their services due to software technical issues after ordering, they will not process refunds. Their after-sales service was difficult to contact and their attitude was extremely bad. When I asked for a refund, they rudely hung up my phone. They also do not process refund requests
Supplement: They closed my refund request without any explanation. They won't issue my refund as they said before.
This app is a lie 1/5
By Turbo tax is a lie
They say it’s free then they charge you at the end. Simple but 100 dollars to do my taxes?? Nah