In love 5/5
By sharaycbjnkddxgh r
I’ve used TurboTax for 8 years and I absolutely LOVE it. I’ll never go to a live person to handle my taxes. It’s so easy to do it yourself.
Not 100% free 1/5
I have used turbo tax going on my third year, and this is the first year they want me to cough up 90$. I am a young guy still living with my parents with no deductions and just a simple 1040. Just a big let down
Easy Return 5/5
I’ve used TurboTax for years, even when I’ve owed it’s still been fast and efficient.
Scroll issue 1/5
Update needs fixing for iOS can’t scroll all the way to bottom
7 years later suddenly I don’t qualify for the free edition. 1/5
I’ve been a turbo tax customer for 7 years. But this year they said my W2 doesn’t qualify for the free edition and I had to upgrade to the deluxe edition $80.00. I said no thanks and tried HRB. I’m very happy and my w2 went thru fine with the free edition.
Deceptive processing fee 1/5
By The Library Is Open
They give you the option of having a $39.99TurboTax Deluxe fee deducted from your tax refund but they don't tell you there's a processing fee of $39.99 for not using your credit card. I'm not using this service again.
Did my taxes half asleep at 2 am 5/5
By lil buuuub
Did my taxes half asleep at 2 am and it all came out perfectly, you know why? Because turbo tax pretty much does it all for you, now I’ve been using turbo tax for a few years so they already have all my employer info on file, all I had to do was punch in my income and whabam! All done. Thanks for enabling my ability to be lazy as ever 🤟🏼
STAY AWAY!! 1/5
After using turbo tax for the last few years, I decided to go with it again this year and this will be the last year I use it, they said it would be 40$ to do my taxes even though it was supposed to be free and after all said and done they charged me 80$ and wouldn’t show an explanation as to why they charged me double the original price, WILL NEVER USE AGAIN!!!
Easy peasy 5/5
By Tawny Fawn
I’ve used Turbo Tax ever year since I started working and it’s always done me right. This is the first year I’ve used the app and it was just as easy and thorough as the desktop version.
Is it free or not free 1/5
They claim filing your taxes is free but whi am I kidding nothing is free. Everything is all good til they ask of you want to file federal and state together no option to file separate even when u delete everything and do it over still locked behind a pay wall with max or whatever name they wanna call it. But that false advertisement. If your first picture display $0 $0 $0 free.
App is complete garbage. Bugs and glitches galore, I can’t even file my return properly.
The app is broken and unusable for me, none of the pages have a continue or next button so I just fill out my information and that’s it....can’t go to the next page....
Don’t want Max Defend 2/5
By Paradise shoals
I can’t file because it doesn’t give me an option to delete max defend. I went through the steps & there’s no were on there to get rid of it
Not free 1/5
It says you can file for free but it forced me to upgrade and the total ended up being a $118 in fees! It’s convenient but not worth that price!!
Not “free” at all 1/5
Charge to file/input student loan interest, charge for State filing. Both of those I can understand, but then also charge extra to deduct the payment from the return. Make it hard to pay otherwise
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Can’t even get started 1/5
Every time I sign in and get to the first page to start my W2, it won’t give me an option to “continue.” I have to then log out of the app, and log into the actual webpage so I can’t actually accomplish something.
App not working 2/5
The newest update is horrible....The app won’t go past the first question as there is not button to move forward.
Bad update 1/5
Latest update makes it so the app doesn’t open. Now it’s worthless.
Don’t opt to pay from return 2/5
I haven’t first hand experienced too many issues with the company. This is the first. They give you the option to pay for the fees using your tax return. Seems easy, and stress free, so I opted to do that. They don’t tell you until you are completely finished with the lengthy tax return process, that they are charging you an additional $40, just to have them take your payment directly from your return. Absolute rip off if you ask me. Shady charges like this, is what causes personnel to stop using a company. So, 7 years of using TurboTax, and next year, I will most certainly be finding a new company to do to prepare my tax return.
No turbo tax 1/5
By credit one bank my big nistake
Bunch of thieves
Can't even use app 1/5
Just keeps saying "establishing a secure connection" or "whoops something went wrong please refresh or try again later" womp womp
What HAPPENED!?!? 1/5
This would’ve been my eighth year in a row using TurboTax but this year the App is so horrible keeps kicking me out and asked me the same questions over and over what is going on I’m going to try TaxSlayer 🤷🏻♀️
App help section issues 3/5
By yrxti kg jc.uz
There were issues with the help section.. when it gave the 6 suggested links, it would not let me press on any to open them. Then when I switched out of the app and back in, one was open and I could not back out of the help screens. It just reloaded the same one over and over. Soooooo frustrating
By That one yam
Went from working to telling me to forcing me to update, I update now nothing pops up at all when I open the app 😤 very frustrating
Triple the cost compared to disc version 1/5
It looks convenient but it is so much more expensive. You can buy the deluxe plus state version for $25 from amazon. The same program is $80 here. Sorry I’ll stick with the classic disc version.
Wonderful experience 5/5
By Luis the peace
I filed my taxes yesterday Jan,16 2019 And was my first time doing taxes. I had such a wonderful experience it was very easy for me to file and my tax return got accepted the next day. Uploading or typing in you’re W2 info is no hassle what so ever and TurboTax made sure I got my maximum refund extremely happy. TurboTax is going to be my life’s choice for taxes always! Plus it was 100% free to file.
Used versions of this app for years without issue. Now I can’t even get back in to continue my return.
Launch the app, login, tap button to continue 2018 return. A browser window opens inside the main app window and tells me to update my browser. No matter what I pick here nothing happens and I’m caught in a loop. Very frustrating.
App no longer works 1/5
With latest update, the app loads a web view that mimics the app interface and navigation and you get stuck on a page that tells you to “update your browser” - oops much? Can’t do anything other than login.
Frustrated. Big question they aren’t asking 1/5
I used to love this product. I found it to be very accurate over the years. This year I was really frustrated to see that the was a significant difference ($1.5k) between this app and TurboTax. I finally sat down and went line by line and realized they on TaxCaster they aren’t asking about state tax refunds from the 2017 year received in 2018. Sure enough once I plugged that into the mix the numbers closely matched. Pretty frustrated as I had made some plans based on what TaxCaster had predicted and now I need to change. Get it together people. That is a big question on income to neglect.
Not free 1/5
After entering all of my tax information, they informed me that I would have to upgrade to the Deluxe to enter my student loan interest paid. I’ve never had to upgrade to enter form 1098 ever. If they’re claiming to be free state/free federal as they’ve done every single year up to this one, then it should be free. Why force me to upgrade to a paid package to enter a form that I need to enter that I’ve entered every single year without having to do this??? Terrible. I’d rather print all necessary documents and file myself.
Not working 1/5
I started my tax process on this but when I got to my income and health areas the app stopped populating next buttons and won’t allow me to save anything. Waste of my time, and there is only customer service for those who pay for it.
No way. Avoid. 1/5
No fewer than 3 up sells and then when they switch from the $0 offer, they want me to pay twice what they sell TurboTax for on amazon. Avoid. Avoid. Avoid.
Technical errors 1/5
This team doesn’t appear to be trained properly. I’m having issues logging in, and as I try to contact turbo tax, they keep their contact information hidden. When you finally get that number and have someone on the phone, they have no clue what to do other than ask you the same 3 questions and assume it’s the browser. Wasting an hour of my time.
I use to love turbo tax 1/5
I did my taxes for the last 2 years , I go to try and open the app after downloading t and I can’t even get on because it forecloses on it self then when I finally getting working it I keep getting a pop up to upgrade my web browser , I want to do this on the app because it’s easier if I wanted to go on my browser I would of done that from the start
Billie skinny 5/5
Best Free App actually helps you earn money
Best thing is you can skip a lot of questions that you don’t know how to answer or the wording you never came across in real life
Best Tax App 5/5
I have used Turbo Tax for years now and I love it everything is self explanatory and easy to use I have even had what I have done doubled checked and it has always been right on no trouble no problem and have always gotten my tax’s back in a timely manner and when they said I would. I have recommended Turbo Tax to everyone I know.
They make you upgrade to file now. Use to be free.
not free file 1/5
By will keep looking
they have designed it to force you to use a pay to file option unless you live off your parents and their insurance.
Misleading & Unnecessary Charges 1/5
I am a 10 year customer and am disgusted by this company. They ask if you want to take the charges from your return instead of paying today. They make it seem like it is for the $39.99 software charge but really they charge you another $39.99 to do it. Then they make it hard to change once you realize their dishonest behavior. Their “smart” software does not recognize when you are below the adjusted gross income threshold and have $0 to pay to your state that you don’t actually need to file. They try to charge another $39.99 for no reason. Guess what- then they make it hard to change. Every help article about filing federal only is blank. The button to do it is broken. The only way I could do it is to manually erase all my state income section. This disgusting company tries to profit off poor or uninformed people. They people who made these decisions belong in hell. I would switch in an instant, if an honest company made a similar product.
It crashes whenever you try to open it.
Student loans? Look elsewhere 2/5
I have used TurboTax since 2009, and this year when filing I was informed that “due to tax law changes” I would have to pay for the $40 deluxe version to deduct my student loan interest. I have been able to do this without any issues in the past, and claiming that an extra page for a 1040 requires not just the plus version but the most expensive version to do so is insane. I don’t have any other reason to use the deluxe version. I went with a different tax software this year, and I have been sure to let everyone know my experience with how this company has decided to treat its customers.
Absolute crooks 1/5
By Shill bidder
File with hr&r block this year for TRULY free filing.
Oops something went wrong 1/5
The only thing I get from the app is 'Oops something went wrong, but you can still file your taxes'. Loading dots move around and I get this error after a few seconds. Tried with Wi-Fi and data connection to no avail.
I can get on the online TurboTax but when I use the app, it keeps telling me the password is wrong. Please fix this.
Screw turbo tax for a lot of reasons. Including screwing people over with extra charges. Their help screen doesn’t do much helping. Heaping waste of time.
The app is always updating and gets more confusing. Sometimes I dont know if I have to tap someone or swipe which direction to move on to the next page... theres a screen where it says “one more step and youre done” (or similar) but there isnt a next/swipe/continue icon anywhere....so I assume im done but not even sure. It seems the next step is the IRS has to complete their part but its not clear with this app.
Could be more “User Friendly”.
Snap, Tap, Swipe, Tap... and done! 5/5
Love the capability to snap a photo of my husband’s W-2 and import my W-2 and other tax related documents to file. Now with TurboTax Live, I can talk to a CPA to plan for next years taxes too! It’s also awesome to be able to go back and forth from my desktop to mobile. Appreciate all the hard work going into this amazing product!
-Returning customer since 2001
DO NOT USE 1/5
By B Mehtron
I bought their small business software and it was the worse tax decision I’ve ever made. Made me pay for the electronic service but never even sent it or alerted me!!! I had to find out when i researched my taxes from the previous year. Please find a different tax service - just awful.