i’m very disappointed. i was told that filing with the app was going to be free but yet i was just charged $119 anyway. i won’t ever use this app again
Not free for everyone 3/5
Just heads up so you don’t waste time. I did my taxes last year (2017) and I didn’t get charged but since the tax laws changed this year from what I read online it’s no longer free services unless you have a simple w2. I can just go pay someone and do them and pay almost the same. 😫
It’s not free to file no more 3/5
I’ve been using Turbo tax for the last 10 years. It was free to file but last year I noticed I had to pay (you can choose to pay with Credit Card or have it taken out of your refund). This year I noticed 40$ for fed 40$ for state and $40 (if you opted to have them take out of your refund). So I paid about 119$ for my refund this year (there was sales taxes at the end). It is a great way to do taxes but know it’s no longer free to file anymore!
Not going use this app 1/5
I’m so glad that I read these reviews because I was about to use this app to file and I saw the “free” cost which is $125 thanks for the review
ready to write my review 2/5
By Balls clippers
ok so i have been using the product for 2 yes now first off FALSE ADVERTISEMENT!!!!!!
ITS NOT FREE!!!!!!!!!!!!!
first yeah i was charge for doing my taxes this year i am charge for 89 dollars for doing federal 40 dollars for state and 40 dollars if i want to pay with my refund so all together they charge me 170 dollars when they said it was free its a good product dont get me wrong but i cant keep paying higher prices everytime if next year they rise those prices i will not be filing with Turbo tax!!!!!
Best thing ever. Didn’t charge me for anything. Thanks turbo tax, will be recommending to everyone and WILL ISE AGAIN NEXT YEAR👌🏼
Turbo Tax Awesomesauce 5/5
By jay papi
Amazing I have never gotten a bad service from turbo tax
Don’t Bother 1/5
I was charged 79$ in Fees... No option to remove Deluxe I didn’t even sign up for deluxe.
I’m enjoying the easy navigation.
Update browser? 1/5
It takes me to a page where it says I should update my browser, but when I tap on the option for safari it won’t update. Pain in the tuckus to use
Mi tercer año/my third year 1/5
This year you want I pay for fill the students loan credits HORRIBLE!
It’s deductible review 3/5
At first I thought it’s deductible was the best thing ever until I went to import 2018 charitable contributions to my TurboTax. It wouldn’t import. Tech support couldn’t get it to import. Now I have to input over 300 items all over again one at a time into my tax return. 😡
This app helps me lots in tax season. I very much love using it for my taxes. Been using it for 5years so far and I haven’t had any problems yet. I hope others will see this post and try it for themselves.
Turbo tax says it was accepted 1/5
At the start of tax season Turbo Tax said my returns were accepted, but on the websites for my state and federal, they simply say received - they infact were not accepted yet. I don’t know what took so long for them to be accepted, but Turbo Tax shouldn’t claim they were accepted without them being accepted.
Would Not Start Up 1/5
By dirty slav yosef
The app would not start up on my phone. I have an iPhone X with the newest update and I couldn’t get the app to launch. I deleted the app and redownloaded, restarted my phone, and tried every trick in the book but nothing worked. TurboTax is great so i just e-filed with them from my laptop, but would have liked to try the app this time.
Awesome Service 5/5
By Skarlet Juniet Martinez
I love you TurboTax you make my life so much easier. I couldn’t exist without you. XOXOXO🥰🤗🍾💐🐝🐞🐉🌈🐛🌲💸🏴💞
App crashes 3/5
Every time I log in and try to set up Face ID the app crashes and takes me back to the sign in page.
No stars 1/5
I wish I could give y’all no stars I used to love this app me and my whole family used to use it now we will not I refuse to because if 2 reasons my card still hasn’t got to me clearly it’s been 2 mons my money is already on my card and I can’t even use it because I still have yet to receive it then when I call it says your card is in the mail then I got to send u a replacement card so I did that and still have yet to receive it then I call again and it says to send a replacement card I’m done this was my last year with turbo tax no more
Not free 1/5
Not free like advertised.
THE WORST 1/5
it was easy at FIRST!! But i got rejected 6 times already and it doesn’t tell me what i’m doing wrong!! i have no contact to customer service other than a annoying robot! only way to talk to someone you have to pay 30$!!
After update 1/5
Doesn’t load ! Just a blank page.
Free version is awful 1/5
Paid last year because it wouldn’t actually let me file through the free version and I waited till the very last minute. So now I’m I’m trying again and this time it won’t accept what school district I’m in saying I have to fix it every time.Not worth the time. Or effort
Let down 1/5
By Sonic Stud
This was my first time filing taxes by app. I was lured in by the, “efile” and $34.99 price, but after spend 90 minutes filing taxes by app and spending $129.00, I still have to mail my taxes in because the app was asking for information from blank boxes on my W2 and would not let me proceed without that information. Online support was no help and after two representatives I was hung up on, because even with “cobrowse”, navigation of the app was a nightmare. I’m very dissatisfied and curious to see if turbo tax app will step up if anything is wrong with my tax return after having to mail it in.
Incredibly easy to do my taxes for the first time. Thanks turbo tax!
False advertising on their commercial 1/5
By Adoublem photography
On the commercial turbo tax has makes it look so easy just by taking a picture. And when you have to talk to some one to get help you have to pay money to take to human for a company that is nation wide is stupid. I just have one question and wish some one would contact me so I can talk to a human.
It saying that my refund is less then wat it is. I don’t like this app 1/5
By blueballs 45
It saying that my refund is less then wat it is. I don’t like this app
What a joke of a company 1/5
I can understand asking every other page to upgrade to the premium versions. But having me go through 99% of my basic filing and on the last page spring an unavoidable $80 charge on me is ridiculous. I have always filed with turbo tax for free and do not have any complicating circumstances on my 2018 taxes to warrant an upgrade. Good luck ripping off your final customers as your industry of doing 5-10 minutes of number input for low functioning adults comes to an end.
Can’t switch from self employed mode back to regular mode. I was self employed last tax year not this year. Can’t figure out how to change that.
Fast and easy ! 4/5
They had truly made it a very easy process ! My first time filing was a breeze !
Half a star 1/5
By Kell awesome
I have used turbo tax through out the years and this year was very disappointing, the information doesn’t match up with the irs.gov where’s my refund status ...it’s been accepted since jan 28 per turbo tax and on the irs website it just says it has been received and being processed nothing about it being approved... #irritated
By Joseph Dalton
Free, free, free, free, freee
False advertisement 1/5
By Clippers 1
All these TV commercials talking about free free free ITS NOT extremely disappointed in turbo tax said it was free then it charged me 125 to do my taxes what a scam
Thanks for letting me know 2/5
I filed my tax return, I’ve been waiting three weeks and decided to check on it, turns out something wasn’t correct on my return and it was simply because I put 7 instead of 07 in a space where it asked me for a number to filled in.
So I’ve been waiting three weeks and I’m depending on this return, and turbo tax failed to let me know there was a problem, so now I’m screwed.
No emails, nothing.
Thanks turbo tax for making me never want to use you again
Easy to use but needs an update 3/5
By Ted E Bear In October outside
Hi. I am a person who doesn’t write a lot of reviews but one thing I have noticed is that you don’t get the option to see if you qualify for free file under certain state laws. I live in MN and Minnesota has a free file format where you can use TurboTax online but the TurboTax app doesn’t work with free file when you open your saved free file tax form that you fill out online and save. When you open your free file account in the app you cannot get to access the free file. The app comes up with a screen that says free file is not supported. The Free file I am talking about is the kind that if you make a certain amount you can get your taxes done for free without paying any fee to file.
Doesn’t work at all
It’s honestly only free if you only have w2 to file, besides that, forget about doing state tax for free. Forget about adding interest you paid for student loan. Forget about the 1099-DIV you need to file regardless whether or not you only “made” $11.37. This is not free. Do H&R Block, now that’s free whether or not you have student loan interest you need to deduct or add 1099.
App won’t open 2/5
Really easy to use
All it does it crash when I click I have account 1/5
Don’t get it why if always crashes
Not free for ez filers 1/5
I’ve never had to pay to file my taxes through TurboTax. This is the first time they obligate me to “upgrade” for $80, just before filing. They wait till the very end to tell you you have to upgrade in order to file. Then they offer to deduct the $80 “upgrade” for an additional $45. That’s a total of $125. I mine as well go to my local H&R Block and have them do all the work. Keep in mind I’m filing the ez form. The simplest tax forms to file. Decided to try another app called TaxAct, and I didn’t have to pay a dime!
Starting to get greedy like the rest.. 1/5
Had to pay three fees this year - one to file my state return, one for a mandatory upgrade just because I had one insignificant 1099 form, and another to be able to have the fees deducted from my return instead of having to pay now. I find it very discouraging to have to pay so much in fees just for entering in one 1099 form. Having to pay $40 just for the option for the fees to be taken out of my return instead of having to pay on the spot is also quite ridiculous. That means I’m paying a $40 fee PLUS another $40 fee to pay that fee. The payment costs me as much as the fee? Insane. I’ve been an avid user for years but I’ll be moving my business to someone here in town next year. If I have to pay that much anyway, I might as well have a professional do it for me.
App doesn’t work half the time
FAST & EASY 5/5
I HAVE BEEN USING TURBO TAX ONLINE FOR 8 YEARS NOW AND IT IS THE BEST. STRONGLY RECOMMEND EVERYONE TO USE IT TOO.
Horrible service 1/5
DON’T USE THIS APP!!!!! I will never use this company ever again to file my taxes. They lie on tv like it’s free,freee, FREE to file but charge you out the butt in fees once you’re spent forever putting in your info. No one should be charged to have fees taken out of their taxes. And I gave the feedback in the app and now they are holding my taxes hostage and haven’t sent my info over to the IRS. AGAIN DO NOT USE THIS APP!!!!!!😞
This app is crapy makes the process more difficult than it is. I wouldn’t do it here go to your agency because they do it fast and quick.