Don’t waste your time 1/5
By this was trash i hated it
This app will not let you file with out paying for it it there is no free option
I don’t mind paying... I just want the option to do so..... 1/5
Trying to file my taxes and neither the website nor the app are allowing me access to anything other than the Free File, for which I do not qualify.....
Cost $110 to file? Then to pressure to spend another $50 on Max 1/5
Annoying as hell. It wasn’t like this last year. Disappointing.
Be careful 2/5
By Mary aka Disgusted
First time user. Everything went well with required information. When I came to the screen for payment, I thought the tax form was complete and ready to file, so I paid. That was a mistake. AFTER my payment was processed, the app required info from ANOTHER document—the previous year’s tax form. So now I’ve paid, but I’m not in my home location. So I don’t have access to that document filed away. I go the IRS site, fill in information, and it just stalls on the email code page-absolutely will not respond. Feels like Turbo is totally deceitful not saying in a capital letters on FIRST screen that you need info from previous year’s tax form. I am disgusted.
The app is blank!!!!🤬 1/5
I am trying to file my tax returns. However the “tax home” page on my app won’t work!!
4.8 Stars is a Flat Out Lie! 1/5
By Ben Alexa
I have no idea why this is rated 4.8 as every review I have seen is 1 star. And the reason why?
Turbo tax will nickel and dime you to death! Fees just to pay them with your own return, and it’s a whopping $40!
0 help whatsoever, seems that whenever I need to ask a question the answer lies behind a door with a new upgraded package after I already had to upgrade 2 or 3 times just to be eligible to file.
Absolute scam and I will be going elsewhere when I do my taxes next year.
Turbo tax talks a big game but falls short when it comes to action. Their only concern is getting another transaction from your bank account.
Forced to deluxe- Rip off 1/5
I don’t understand why can’t we go back on the mobile to free edition when you see all those fees popping up .. and I don’t know why their website is down all the time ?!
Taxes Simplified 5/5
By Mark Botha
TurboTax has tax preparation figured out. I can only speak in terms of the Federal filing, since my the Great State of Texas has no income taxes. The previous three years and forward, I have been able to complete my federal taxes from start to finish using only my mobile phone. I shared this fact with some older co-workers who were shocked at the news. I highly recommend TurboTax for it’s simplicity, the multiple levels of customer support, and the consistency in the product year over year.
Slowest app ever. Tried to upload 1 document for over 30 min, nothing wrong with wifi, still no success. What a joke.
Tears of frustration. Is 0 stars an option? 1/5
To start, I only decided to use turbo tax because my friend received an email promising him $25 if he referred a friend and they used TurboTax because of him. He forwarded me the link. I went through the link to the site, in order to get him the promised $25, since money is tight. I filed through Turbo Tax and he has not heard a word about receiving the promised $25 for referring a friend. Definitely makes me not want to refer anyone.
Also, the website and app are anything but user friendly, and this is coming from someone with a bachelor’s degree in accounting. I’m pretty sure something went horribly wrong because this is the least amount I have ever gotten back. It is significantly lower than usual. I had so many issues with nothing resolved when I attempted to call for help. I am so upset. I was in tears trying to get the app and website to work. My mom offered to just do them herself, but I went through the frustration because my friend was really hoping for the $25, and he didn’t even get it.
Deceiving Intuit 1/5
By Tons of Gunz
Intuit say they want to make filing taxes easier, but they don’t. They lobby the IRS for making their own free file and they charge people for something that should be free (by their words) all while convincing you they’re the solution to a problem they’re perpetuating.
Don’t use them 1/5
I will absolutely never use TurboTax again. They have my federal return marked as “accepted” even though it wasn’t. It’s July 5 and still processing. When I went through the TurboTax process, part of my return was missing and I had to mail something to the IRS. To this day, I haven’t gotten my check. 5 months after TurboTax marked my refund as “accepted.” That means I also never got my stimulus checks. I even had to pay for my return and they still couldn’t get it right. Such a rip off.
Great and easy 5/5
Have used this for several years now always easy and accurate
Be very careful of the take a picture of your W2 option!!! 3/5
When I got to the state return I was being told I had to pay penalty’s for underpaying! No way!
Went back to review the W2 info and they had me paying about a tenth of what was paid! Found several other mistakes as well!
I’ve been a happy user of TT for years, but never again the take a picture of your W2 option!
Great Service to have on stand by 5/5
By The INKcredables Tattoo Studio
Keeps me informed I love it
The greatest con 1/5
You guys are great at saying FREE FREE FREE FREE FREE. But NO, it’s not free. You guys make people believe it’s free. BUT it’s not. Or how you guys made a bad looking website for IRS almost impossible to use, but made your own Website all easy to use.
Not everyone is blind.,
Stay Away 1/5
I have used TurboTax for years. Never again. After spending hours inputting all of my information it would not process my payment. I checked my Apple Pay. No problems. I tried multiple times over multiple days. No success. I tried to contact TurboTax. Good luck. I couldn’t hear the agent with the online tool and she had no ability to type to communicate. I tried to call, but TurboTax won’t give you a phone number. Instead you have to give your number, but they won’t call numbers outside the US. TurboTax wasted my time. Never again.
I won’t be fooled again 1/5
This is my second time using their services now, and the second time I’m waiting over two months for my money. I’ve tried to get a hold of someone to resolve the issue but no human will answer. I’ll be joining the lawsuit with the others.
Not Free 1/5
By See One Chad
Criminal in my opinion.
I never wanted to file my state tax with turbo tax 1/5
Some how I was charged for state tax filing and it will not let me delete it or remove it.
PM behind this release must be a legend 5/5
By Deal hunter Ross
This release has the best interface I have ever seen in TurboTax! Always thought TurboTax was a leader in ease of use but 6.8 keeps raising the bar. If I ever meet this product manager, I’m naming my firstborn child after this legend
Stay away 1/5
Better and free options out there. Don’t get deceived by this company
WATCH OUT 1/5
There are so many traps and they are trying to get you to pay the deluxe in every way they can. I redid my whole tax only to find out they still wants you pay the additional fee for using refund to pay for the device.
Lost trust and hope in Turborax.
Beyond upset... 1/5
I’ve filed taxes around April or so... And I’m still wondering why I haven’t received my money. None of it at all....
Don’t recommend 1/5
By phillip glass
Turbo tax has a terrible interface. Customer service can’t accurately help and when uploading forms they are highly inaccurate. Not using them again.
Go to an actual tax professional 1/5
It was so easy and great when I was a teenager. Simple and fast. But now as an adult with a business, PROBLEMS AND COMPLICATIONS. NO HELP FROM TURBOTAX. CHARGES WITH EVERY CLICK.
I learned the hard way. My service using them ends after 4 years.
Need help 5/5
Still havnt got my stimulus check or tax refund
Can’t download returns? 3/5
I use this app every year, and while I’d normally give 5 stars, I had to download my 2019 returns and the app wouldn’t be able to download it properly and it would show corrupted so I had to use the website.
Crashes when trying to login. 1/5
No live help whatsoever 1/5
By Karina Starks
Can’t get a hold of anyone for any questions. Yeah it seemed easy to enter info but then it doesn’t work and no one can help you
Tax Credit for Another State - Will not use again 1/5
Their system for the schedule OS (Wisconsin) is messed up. In order to fill out the schedule OS, you first have to know how much tax you owe to Wisconsin which means you have to partially start the Wisconsin income tax form and then stop midway through and start the schedule OS (this is what you would do if completing the form on your own). Turbo Tax’s system is not set up like this and has you start the schedule OS without even having all the proper information. This basically sets you up for further confusion and mistakes. To top it off, part of the form automates the info for you and then does it wrong. I got a notice from the department of revenue saying that I owe money. I checked the Wisconsin tax forms and it is very obvious that they are wrong. Now I’m going to have to fix the mistakes that turbo tax made and write an appeal to explain why I don’t owe money. I really should get a refund - what a joke.
Awesome stuff very fast! 5/5
Still waiting on my federal 🤬 1/5
By i want my money now!
It was free and easy for me to complete, but I am highly upset and disappointed because I finished my taxes IN MARCH; MARCH 9th to be exact. I’m still waiting for my federal, I’ve already received my state like the end of April but I have not sign of where my federal. I looked on the irs but they are telling me that they “don’t have enough information “ which doesn’t make any sense because I put in all my information correctly, I sent my w2 forms right along with the papers I was told to print out to the correct address, and trying to track it on your app is just a big run around so I would like to know where is the rest of my refund? This is RIDICULOUS 🤬
It is easy any lest time consuming
Too DiFFICULT 1/5
Are we filing taxes or building a house fresh I have no idea what half of these dum ass questions even mean
Never filed my taxes 1/5
By Diego Theturtle
They will constantly bug you to pay (taxes are free to file if you make 66,000 and under a year) turbo tax misleads you into paying them. Afterwards they won’t even file your taxes. Been months waiting for my state taxes to file, now because of turbo tax my social security is having problems. Worse app ever.
I like how they run me through it well put app 5/5
SO HELPFUL! 5/5
I have never in my life made a review for any product or service, so shoutout to TurboTax for being my first. This is the first time I have ever had to file taxes on my own and they walked me through it SO easily (& yes, with big bold words & picture graphics to make it THAT much more simple). If you are going to file your taxes (which i’m assuming you are?), then you should absolutely use TurboTax. They also save your info for the next few years & beyond which is unbelievably helpful to look back on. Thank you for making taxes feel silly and fun, as opposed to a living hell. Hope everyone reading this has a wonderful day!
CPA Money Scandal/Deceit 1/5
The CPA I was assigned had told me we will do both my 2019 and 2018 taxes. He assured me to complete my 2019 first, then we would worry about the 2018 afterwards. He told me he will contact me the next day to pick up where we left off. This didn’t happen. I don’t even have any contact info of my CPA. Three weeks go by and nothing. I call back, wait 5 hours for a random rep, then wait another 30 minutes for another rep to tell me the CPA I was assigned was away from his desk, and that he’d return my call. Two months later I am still trying to contact both intuit, turbotax, and the CPA that I paid $80 for. Once I left the 5 star review as they encouraged, I haven’t been granted service since. I called today, 4pm, wait time over an hour. They returned my call at 9:50pm eastern time. The lady said a CPA will call Me shortly. They called 30 minutes later and I answered, only to be HUNG UP ON! I’m very scared and disappointed in this. I genuinely trusted their “extra” services and feel awfully slighted. I was so convinced and wanted to trust turbo tax’s services as if it were heaven sent. I will be taking a course on Udemy for taxes and do them myself to save my emotions, money, and patience. Thanks for the pain.
Nice and Easy! 5/5
Turbo tax made my first time filing easy as hell
It’s been months since I filed and I still haven’t received my federal yet, but they sure pulled their $30 already. So basically I paid $30 to get a $100 worth of State returns. So glad they got their money while I sit and wait. Shouldn’t even have to pay taxes right now since I never signed up for what is currently going on politically.
Payment issues 1/5
App kept crashing during payment saying that the connection was lost. But I checked my credit card account and saw each transaction did go through. I do not feel secure using it if the payment wasn’t reflected through the app and it did not let me complete filing my taxes.
Wrong info 1/5
By patrick pappy
I am going back over my inputs for the 3rd time. This is infuriating and frustrating. It keeps populating the wrong information
Scam - beware! 1/5
They tout the pay by credit card option as a way to earn points, etc but fail to warn you about the HUGE VPN service fee of 3%. This cost me more than the TurboTax fees and there is no way to go back and pay via your bank after it’s submitted. I feel totally ripped off.
By jv 144
Filed my simple tax return in March, still waiting on tax return... 3 months now! No info provided as to why I’m still waiting. The app claims the irs has my info needed to get the first stimulus check that everyone got 2 months ago. Haven’t gotten that either.
Constant login problems, constant upselling. The "free free free" ad is a LIE.
see the reviews byfedupaskindrace, tippadee, and others.
Also the 2019 (tax year) updated app is not at all informative. In past versions, terminology was defined and explanations were complete enough to make decisions about your answers. Now they are too vague and generic.
Trash company 1/5
Cost me 150$ to file after I got all the way through anything, if you think this is free or cheap then you’re in for a surprise after you file all your info. Never again will I use this dumpster fire of a company for anything.
Terrible trying to rip people off 1/5
Terrible Terrible trying to add charges at the end. I have simple taxes and now you’re trying to say I have excess security tax? What is that and I didn’t pay it. Tryin to make me pay 110. Nothin has changed and I didn’t have to pay last year.