Turbo Tax 5/5
Says it’s free, I ended up having to pay 40 to have my TAX DONE ??? Why ?? On top of an extra 40?? All I did was claim what I am suppose to and now I owe 40? And have to automatically upgrade to the turbo tax that makes me pay ??? because the “free” version of turbo tax couldn’t do my taxes because of what I claimed ???? Wrong route to go with this.
It walks you through what need to be done, but charged twice for what I already paid. I paid the regular $40, and have a receipt. After that I upgraded by $50, and in the end it charged me an additional $90 for the upgraded fee($50) plus the normal fee($40) which I had already paid.
DON’T GET THE FREE ONE 1/5
they didn’t even check my taxes, I didn’t know I had to send the 1095-a
DO NOT USE 1/5
App is complete bs did my taxes then at the end they requested my 2018 tax information after I had waited almost 3 weeks to receive my refund when asked why couldn’t give me a answer when called customer help they wanted me to pay the premium just for help two other friends were going to download the app and file I assured them this app was trash and don’t even waste their time with these people 0 stars is what you need to be given. Pure utter bs will be going back to the professionals since CLEARLY your not it!!!!
Not free free free free free 3/5
Throughout the process they add on fees
They should just ask you from the start do you want free or not free
Bait and switch pricing 1/5
Don’t be fooled by the advertising you’ll pay a lot for this service
App is not free!!!!! 1/5
By Edward SF
TurboTax is not free at all they trick you until the end where they stack up charges for filling with them.
Fee for processing the fees from my refund 1/5
I’ve used apps for years to prepare my taxes and I usually have those fees taken from refund. However, if I had seen that Turbo
Tax was going to charge me $40 just for taking my preparation fees from my refund I would have gone elsewhere. Charging $40 each for preparing my federal and state taxes was bad enough but to turnaround charge an additional $40 just to take their fees from my refund is ridiculous! Is t $80 enough?!?!
I will not be using this one ever again!
Not free 1/5
Not free. Go through the whole thing, and just like last year at the end, when all I want to do is file, it says I need to pay $40 and upgrade
Switched To H&R Block, it’s actually FREE! 👏🏻 1/5
The fact that TurboTax has to put so much fine print in order to scheme you out of more money is nauseating. Either just let people choose to cancel the Deluxe/Pro/etc. instead of making them delete and restart completely... just so they don’t have to pay the ridiculous fees, that suddenly double at checkout.
I have the most basic taxes imaginable, just wanted to include my student loan taxes. In order to do this I needed to pay a $40 fee to upgrade to Deluxe. Ok, done. Now, after finishing all my filing.. I’m told it’s not only $40, but an extra $40 for state filing as well, you know.. the thing that was free an hour ago. So in order to get the less than $100 refund from my student loan taxes, I would have to pay $80 of it back to TurboTax. Absolute joke.
After switching to H&R Block (since I would have to completely redo my taxes with TT anyways), I got the exact same refund I would’ve gotten from TT, minus $80... literally scamming people and making it look like they’re giving you more money. Used to be a helpful site, now it’s garbage. USE H&R BLOCK, ITS ACTUALLY FREE 🤙🏻
Terrible service 1/5
My refund was accepted over a month ago, but for whatever reason when I check my status on the IRS website it shows that I didn’t even file. It’s impossible to get a live representative on the phone and when you try they tell you to sign back in and pay a fee in order to speak to someone.
Turbo tax went from free one year, to charging me $90 the next, to trying to charge just to figure out what is going with my refund. Definitely won’t be getting me back as a customer after this year
Run Around 1/5
Don’t bother paying, services that come with paid packages aren’t helpful if you need to use them. Paid for package with Max Benefits and Audit Defense all of the years I’ve used TurboTax. IRS intercepted my 2019 tax return for a problem they said I had with my 2016 tax return. Contacted TurboTax for help with this and have been getting the run around. Not any help yet...... just transferred all around to other departments. DONT SPEND MONEY!!!!!
Extremely disappointed 1/5
After having a very difficult time trying to file my taxes this year, turbo tax is forcing me to upgrade in order to “file my taxes more accurately”.. I didn’t have to do this last year when using TurboTax and I think it’s ridiculous seeing as how I only have to file my taxes once a year, it’s a waste of money, why would I want to upgrade? I just want my money and TurboTax wants to take it away. This is very annoying, I’ll just use H&R Block to file my taxes, they’ll charge me but it makes more sense to be charged to have someone do my taxes for me rather than being charged just to be charged.
This app is garbage an armless child could do it faster on paper wasted my time on this app.
Super Easy! Thank you Turbo Tax
Turbo tax bad service 1/5
You try to contact them they don’t get back and they just make you upgrade by force if you want to complete your taxes it starts off as free then $120 and so on .
Easy to use but .... 3/5
By game changerr
Second year using it but y’all need to update your tracker if y’all are going to have one. My last year taxes still say “accepted”
Used it for years, now they’re using this Santa Barbra bank and they charge an extra 150 dollars on top of what turbo tax charges? Bank processing fee 40$ and an extra 80 dollar turbo tax fee? Why the hell is santa Barbra charging a turbo tax fee
Bad web site 1/5
Can’t change anything can’t delete anything bad website I’ve worked turbo tax for years never had this problem
Last update garbage 1/5
Since you updated the app 2 days ago when I open the app it locks up. I have to shut it down multiple times until it works.
Do not use this if you have anything more than a straightforward return 1/5
Several times, there was no way to undo a question answered incorrectly. To resolve this, you need to go to the website. You have to go to the website to look at forms...there was a bad calculation for my 2 state tax returns, and I had to delete them and start over on the website. I ran into an issue of trying to change a deduction to a credit. Again, I had to go to the website to delete a form,so it would ask me the questions again.
No refund tracker 3/5
By Candy Weir
It says that the features of refund tracker is available only through the app, so I downloaded the app and can’t find this feature anywhere. When I searched refund tracker on the site it says turbo tax doesn’t get any updates from the IRS about when the refund will be deposited. So is this just false advertising or?
Worst tax app 1/5
This app is the worst I only get like 200 back and got charged 120$ from this “FREE APP” and the only compensation was “well we can wave your fees next year for the FREE APP nope never again lost a customer in me for life I’m deleting the app NOW!!!!
Best Tax Return App Ever 5/5
It helped me a lot . I love it . I will use it again.
It’s Great! 5/5
Public scam 1/5
The app is advertised as free but it wouldn’t let you file unless you pay for federal and state. What a scam that’s supported by the irs. I filed with H&R and got the same refund and paid $0.
Can’t even reset a password correctly 1/5
This app is the worst
Informative and Convenient 5/5
By HAP PBVZX
It works with you step by step and explains what is the best option for your taxes.
So frustrated 1/5
Don’t give me a date for my expected deposit if it’s not true! This happened last year too! I had to wait nearly two MONTHS for my money. Why is it happening again??? I had so many issues just trying to use your stupid software this year web and app combined. I WILL NOT BE A RETURNING CUSTOMER AGAIN NEXT YEAR. I don’t support companies that don’t deliver. I never had problems like this in the past. If I could rate negative stars I would.
Nothing for free here.. you still pay at least 140 to get your taxes done.. don’t let them fool you..
“Free” LOL 1/5
By % Faon %
This app may be free on the App Store but you cannot file for “free”
You sold me something that doesn’t exist 2/5
By Still Trying to Log In
I prepared my return only to find out that for EV related forms weren’t available. I waited beyond the date promised and quickly completed the first of two missing forms and submitted. Quickly, my return was rejected by the IRS because the form had errors. This was to be fixed today and when I call I’m told it’s the fault of the IRS. The IRS releases these forms long ago and other tax software has them available. I am stuck waiting because they have my money and all of the information for my return. If your return isn’t cut and dry, go to a tax service or find another software.
By f gym gfcv
Shows the same thing online and DID NOT PROVIDE INFORMATION I NEEDED.
They say download app to track refund but there’s no link in the app to track. It’s really useless might as well stay online
Hidden fees 1/5
Used turbo tax because ether have commercials saying they’re free when in reality it told me I had to upgrade to the deluxe version for $60 to file my taxes for some reason so i say fine $60 isn’t too much then I get to the end and they’re ending up charging me $120!!! That’s twice the amount I wanted to spend I didn’t want to spend anything! DO NOT USE TURBOTAX I called and tried to get a refund and all they could do was say they couldn’t do anything and apologize. Never again using TurboTax and I hope TurboTax sees this.
Best way to file 5/5
Every year I use turbo tax and I’ve never been dissatisfied from a result of this app. If you’re a beginner or just don’t know anything about taxes at all, then try out turbo tax!!
Fix your stuff. 1/5
I have been fighting with this app for an entire month to figure out why it’s telling me I owe Federal taxes when I have been deployed to a combat zone for the entire year. I finally got a different companies app to work... and bam TurboTax magically gets their stuff together. $2,000 dollar difference. So glad I waited and I’m sure not going to file with TurboTax since I get harassed at every click to BUY a product that the IRS is saying should be free for active duty. 3 years ago you were the better option over H&R Block, now I’m switching again because this is UNSAT.
Rejected FOUR TIMES after “expert” review 1/5
When I spoke to the 5th “tax expert” she refused to help me because SHE THOUGHT I “hadn’t paid for services” and hung up on me.
NEVER NEVER NEVER AGAIN.
Limited pay options! 🤬 1/5
The app is good (similar to most) other than getting to the very end and forced to do Apple Pay or a credit card. And if it’s deducted from your return there’s another fee. I went back to my usual tax act site, paid less fees and could pay out of my checking account. I would not recommend this app to anyone.
White screen STILL there 1/5
I’m frustrated as can be, I tried doing my taxes a week ago and this white blank screen kept popping up everytime I tried to finish my taxes so I couldn’t complete it. I saw there was an update today and it’s STILL not working for me and continuing with the blank white screen 😩😞
Lousy updates hampered my 2019 filing. Scan feature is not included in Turbo 2019. 1/5
Current app updates to Turbo Tax 2019 is not allowing typing or adding in info from my W-2 form, nor my insurance interest, donation, etc. Please fix this.
Scanner feature for W-2 was not included in 2019 Turbo Tax app for iPad. And there’s no editing button for W-2 except delete and add another W-2 buttons.
Easy to fill out with step by step instructions. Never had problems with this .
Stupid bug not slowing me to submit my taxes 1/5
For the last 10 years, I’ve filed my taxes with TurboTax and for some reason this year it thinks I want to file for free. I tried using the p line version first. At the end of the process when I submit my tax return, I only get an error page that said I do not qualify for free filing. I KNOW THAT. Every year before this, I get the option to purchase deluxe but not this year. My taxes are done but TurboTax is holding my return hostage. I can’t even log into the app without it immediately kicking me off because it’s not available for free filers. For the web version, I’ve rebooted, cleared my cache, used a different browser. Nothing works
Block overestimated state tax by almost $1,300! 1/5
Starting 2019 taxes. Noticed 2018 Alabama taxes seemed high. Federally taxable Social Security income is not taxable in Alabama. Block app transferred this amount directly from my Federal form. Called, got a customer service rep. Said the only thing she could do was to give me a free 15 minute call with an outside tax expert. Block will not help with filing an amended return, much less refunding the interest this would have accrued.
A worse value every year 1/5
This is my 3rd year using TurboTax and I get gouged and worse service every year. The ads say that it’s free in most cases. The first year I needed to pay $40 for the standard deduction... ugh fine. The second year I was charged $40 for the standard deduction and $40 to file state taxes; really?!? Whatever at least if you pay $40 more they will just pay you out when it was accepted by the IRS and you can at least have your money quickly. This year $120 and the IRS paid me but Intuit hasn’t yet so I paid $40 to delay my refund essentially.
I guess my main question is, “who are these most people who get theirs free?” I have an extremely modest income and my only deduction is student loans. That is $80 right there since it’s $40 for state taxes. How many people could possibly have no deductions or state taxes? I doubt the majority. I tried to get info or voice my displeasure but the live chat doesn’t ever work for me and calling on the phone just tells me to call the IRS... but they already paid me! So where is the support so I can get information on why I haven’t gotten it yet? This will be the last year and I’m calling all my friends that I actually recommended this app to and telling them about this!
No accountant this year 5/5
Usually I have an accountant prepare my tax return. Unfortunately, he charged me $600 last year for his awful service. Anyway, that’s what prompted the switch and I couldn’t have been happier. I was uneasy about using an application to submit my taxes; but, all the features (auto import form feature, sharing my screen with an agent, and call back/review) and live agent support made it well worth it. It was incredible. Definitely going to continue submitting my taxes this way going forward.
Lost a customer this year! 1/5
By App is SO USELESS...!
I’ve been filing with turbo tax for YEARS however, this year after completing all of my tax information, I get to the end and see an outrageous amount (fee) to file. I hit “cancel” and took my business to Credit Karma and filed for free. Moving forward I will be utilizing Credit Karma for my tax preparation services. Turbo tax has increased their fees entirely too high! No thank you!
Non-Refundable Rip-off 2/5
It seems simple to use at first, but as soon as payment was submitted, it refused to submit the return. Their tax professionals couldn’t figure it out, so I asked for a refund. They refused. I had to upgrade to the live help version just to get it figured out to submit it.