Thank you 5/5
God Bless You for making this application easy to understand and process. My dear sweet Shirley Warner, Tax/Financial
advisor passed away October 2019 of cancer. She was a warrior and will always be remembered! This experience has been grueling and I just appreciate that this has been a painless process.
Stay safe and healthy y’all!!!
TERRIBLE SERVICE. 1/5
On the IRS website it said I could file a 1099 for free. It refused to file it, then sent me an order number anyway in order to KEEP MY INFORMATION and refuses to delete the UNFINISHED return! Terrible product. I will never use it again and will be leaving bad reviews wherever I can.
Update: To the developer response, you didn’t even read it, because I stated it won’t let me delete it in tax tools. It also refuses to do so on the website, which is what I tried originally. :(
Double charge 1/5
By % Faon %
Wow didn’t think you would steal my money not once but twice! First from my refund and now you are blatantly and literally telling me “we are going to debit your account” meaning aka “we are stealing your money and extorting you hahahahaha”
You people are so shameless I close to kms
Not what's advertised 1/5
I'm satisfied with the simplicity of the platform but, they end up charging money when they say it's free and even more than you expected. Some offices have a cap of $50 and no more to do the same, yet here you end up paying even more than $100. And that part when they charge, why they charge and how, they make it confusing so you don't have other option but to accept and get over it since you already spent all that time doing the whole process of filling up and answering all the questions. I'm not against paying for you service but you charge way more than tax offices and you advertise something totally different.
Can’t get free option, very frustrating 1/5
I can’t find anywhere that allows me to file for free. By default I was put onto the deluxe version of the app and it won’t let me change that. Really frustrating and a huge waste of time. I feel lied to.
Thank you 5/5
You guy are wonderful and thank you for helping file my taxes
Fake easy, actually scummy not transparent 1/5
They plaster FREE this and FREE that all over their website but once you get started, you’ll realize they bring you to the same pages every so often with “paid” packages selected trying to take advantage of those who may glance over that. They don’t tell you when you will get your tax return until the end, AFTER you select when they will take money OUT of your account for the taxes you owe. Their business model consists of shoving “FREE!” down your throat to cover up the fact they will do anything they can for you to opt into subscriptions. Also got contradicting emails stating “your taxes went through” immediately followed by “your taxes were denied!” Gotta love the future of technology when it’s all like this cyclical crap
Don’t know if I’ll use them ever again 1/5
I’ve been using turbo for the last 5 years and had no complaints. My first year was free and after that I never paid more than 100 for the bonus content ( review, auto fill from previous year, etc. )
This year I completed all my information to then see a $213 fee to file fed/state and for choosing to pay those fees with my return money. I would have never waste my time completing if I’d known the few had changed. I would have also not have just went ahead and filed just because I went through the whole thing. I used them because I would get more of MY money back and now that is no longer the case.
I did my taxes with HR online in less the 30 minutes and actually got much more not sure how if I put the same info. I loved turbo but it is not the time to balloon your prices considering recent events.
Tax return rejected 4/5
My 2018 return got rejected and it looks like I’ll have to pay extra to have it fixed. I wasn’t even notified of it being rejected.
I like the way this app guide you through all way in filing taxes
Super easy and received more than I have the past couple years I filed.
Used to be great. Now it’s garbage like everything else.
By Mr Mark Pittsburgh
App is so easy to use!!
My experience 5/5
It was quick and easy. Clearly understood and informative. I appreciated the advice and thoroughness of the topic discussed.
Not free 3/5
There are some really good things about this app including the ease of using it and being able to do my taxes from my couch. However, I was under the impression this was a free service. I even received emails to submit my taxes by April 4 and it would be completely free. I still had to pay $110 to file my taxes. I ended up filing them for the $110 because I needed to get them done, but that was a little misleading.
If I could give zero stars I would. 1/5
“Free tax help”. Haha. 120 bucks. Ok. I would bite the bullet and do it except that I can’t even create an account. I enter my email and it says it’s used. I say. Ok. I’ve never done this but... enter my email address for password recovery and it says not found. Same with phone number. Endless loop.
This app deserves a grade of “F”.
New update will not allow app to open 1/5
I have been using turbo tax for over 3 years and have never had a problem with fast payment or any delay in updating my status for my income tax. This year while everything is chaotic I can not open the app nor am I getting updates on the status of my tax return it has been 3 weeks and normally I would have received it by now but it is not the case this time . Very disappointed in this upgrade and your response times in contacting anyone who is having trouble . Gave a star for ever good year I had with this service.
By B&C inc
Great,simple and fast
Hidden fees. 1/5
By Bad Morale Company
The amount of undisclosed fees until the very end of the return is ridiculous! Why does it make me upgrade to deluxe but doesn’t get me any more money. You guys basically beg us to upgrade until the end of the return and if we’re saying no up to that point, you just force us to buy it or throw the whole return away?! Pretty low for a successful business if you ask me. This is the second year I’ve used TurboTax and it will already be my last. Thank you for not wasting TOO much of my time but some was definitely wasted
Business Manager 5/5
By Dallas Businessman 1.0
TurboTax has been the best tax product for years....and it keeps getting better every year.
No matter what it will force you to upgrade
New to turbo tax 1/5
This was my first year using turbo tax and it’s almost been two months since I filed and haven’t received anything. Will not be using this app again for tax purposes. It said I should of I had my federal by 2/28/20 and here it is 3/28/20.
I paid for the services 1/5
By so gbgykvcing
TurboTax is now free and I paid 150 something dollars for the service. I would like to see when and where I can get the rest of my tax check. I also since using your service had someone open an account under my name I would like some answers.
They charge your bank account instantly and then continue to want the previous years tax return info
By far worst app I have ever used. Endless schemes to get all of your money from ya
Wasted so much time loading, tried a computer and had the same problem. I still have yet to finish my return which is pretty frustrating.
Free no more 1/5
After years of using TurboTax for free, they forced a steep fee on me last year with no option to change it to change it to free. There was no option to change to a cheaper version either. This year I logged in and the same situation. I used to love the app and suggested everyone to use it. But I refuse to pay these extreme prices to upload 2 pieces of paper and answer a few when these “premium packages” don’t increase my refund amount at all. I’m switching to Credit Karma Tax.
Think you’re all good? Juuuust wait 1/5
Two years in a row, this app has auto populated data into my returns that made them get rejected. Last year, I didn’t even realize the rejection because I was too busy and not scouting for my returns, but discovered just in time to miss out on student loans through Fafsa. This year, because of negligent wording on their questionnaire, I was rejected again. I spent hours on the phone today with Turbo Tax, and while their “concierge of concerns” who answered did point me in the right direction, it took hours for even her to figure out how to deal with the issue! Not to mention, because I had a single “off” gig event that paid $188 on a 1099, they required me to buy a $120 program to process it. I was then told that they had lost my payment from last year and that to rectify their own auto-populated data, I was going to have to buy the software and mail in my returns. Thankfully I found a receipt on THEIR OWN WEBSITE and got them to provide the previous year’s program without charge, but I do still have to file through mail A YEAR LATE. This site is a mess and I used to put up with it because it was a way to just get the taxes done, but I guess I’ve learned my lesson.
Not free 1/5
140 bucks to file your taxes unless you continually start over fresh each time it automatically upgraded you for differently answered questions. Sneaky and shady, you will pay the 140 so you don’t have to clear and re-enter all your information.
Gross and lame, intuit.
So easy! 5/5
This is so easy to use and I can do it anywhere
Only 30 for me 5/5
I don’t see where everyone is talking about being overcharged. This was my first time filling for my son myself and I gotta say it was super easy. Didn’t have any problems with doing federal or state. I will definitely use again. Super cheap and finished in about 40mins. All from my iPhone.
Taking advantage 1/5
I have SSA 1099, it won’t exile my return cause there is no w2. I tried to get chat help but you can’t talk to anyone without paying $30!
Straight Forward 5/5
Straight forests and East to users 5/5!
Misleading tread lightly 2/5
Now it was very easy to file for the first time on turbo tax. they explained everything in detail as to what it all meant and where to find certain information. For filing everything correctly. However after I imputes that I had a HSA account I was told I have to pay for the deluxe service which would cost 60$ and I had no option to not get deluxe or to even see what the deluxe service offered. So i decide to go ahead and pay because I don’t know many people who have dealt with a health savings account. Now upon finishing my taxes I was not aware of the extra 50$ charge for state taxes that came part of the deluxe packs which I was told was only 60$. Then I was given the option to pay upfront or pay with my tax refund I choose to pay with my refund, because it wouldn’t affect my refund to much. It wasn’t until I was completely ready to file that I was told it would cost 40$ to pay the fee with my refund taxes dude!!! WHAT THE HECK why aren’t y’all up front about these cost it was never told to me anywhere that it would cost to pay with my refund nor was I told about the extra 50$ for the state taxes, but I was forced to get the deluxe package and they don’t even explain why I need it. Yea I won’t be using them again.
Who now can do my taxes online? 1/5
I need Turb tax this year. Go to scan my drivers license. 6 times, 6 times the ap crashed. Who now can do my taxes?
Don’t waist your time the app doesn’t scan your W-2 form and takes too long load up anything!
Went through the entire process only for it to tell me they were rejected. It then told me to do it on a computer but apparently my account doesn’t exist on the computer
Stupid App 1/5
This App really stupid. Hard to use.
I can’t type at all! I couldn’t even put my # in. I wanted to ask for help, if I was able to file 2018 and 2019 taxes ? What the deal was?? If they would charge we twice?? If so then I’ll just go have someone do them.
Turbo tax 5/5
I have used the Turbo Tax app for iPad for about 6 years in a row. This year they changed. They let me enter my w2’s and all the relevant tax information. Then asked for payment information and the charge showed up on my credit card. Then they informed me that neither the federal nor state taxes could be submitted from an iPad and I would need to use a desk top or laptop computer to complete the process. I was told since I didn’t have a computer then I needed to call my credit card company to cancel the charge. So this iPad app is completely worthless. Either log into Turbo Tax from a computer or used a different company to do your taxes. Do not bother to download this worthless app.
“Free free free free” 1/5
Paid $140 using the “basic packages” it’s not free don’t use this app I should’ve went to a local firm and got it done for $50
By poooooo ppoooooooo
Never received my return and sent to a irs site that had no record
Use to be best option based on cost 2/5
This is to be my go to because it was less than most tax preparation places. Now they charge a lot more than previous years! I thank I’ll use either another app or go to tax preparer!
DO NOT USE 1/5
I have been at a stand still for OVER A MONTH and I am getting ZERO answers from these guys and no other tax place will help me now so my entire tax return is floating god knows where and they are telling me I completed filing and then they tell me I did not complete filing and they need my 1 2018 tax return info..... okay I have 3 from last year and don’t have access to them and like I said I’ve been on my own with this for over a month.... I am angry beyond belief and I don’t even think I’m “getting back” what I am supposed to from them (if I ever get it) and I really need it in this dang pandemic right now and they are holding my money back from me. Idk what else to do
Disgusting Business 1/5
I suggest anyone to use any other free tax filing software instead of TurboTax. As a first time tax filer, the process can seem overwhelming and TurboTax tries it's hardest to assauge you during the process. They tout "free" tax filing, however upon using the service you will be introduced to many different caveats that TurboTax will find, exploit, and make it SEEM necessary when they are in fact not necessary for filing your tax return.
It's clear TurboTax is marketed towards younger people, people still in college, or people in lower income brackets because of their emphasis on "free," however this is all just a ploy to get customers to spend unnecessarily copious amounts of money to a company that hides it's shady business practices behind a professional and friendly looking business model.
I would highly recommend taking the time to file your own taxes manually with another company instead of having a company like TurboTax to charge you for ridiculous things like TurboTax Deluxe without fully disclosing why it is necessary to do so. Filing with another company required no such extra charges to file my tax return, and they only charged me $15 because of my California tax return.
Conclusion: TurboTax is just another company who hides their shady business practices behind a professional looking business and market strategy. Looking at the reviews, it is working. Don't be lazy, do your own research and do your own taxes. You will save time and money.
Turbo tax 1/5
The entire reason people use turno tax is because it is free and now the app is forcing me to get delux
Update: when I redid my taxes through another service, it turned out TurboTax had calculated my taxes wrong and I almost paid the IRS for no reason when I didn’t owe them anything.
They lie and say you can file your federal for free, but then after you’ve taken all the time to do your taxes, there’s no way to actually proceed and file without paying over $100. I’m not getting a refund and can’t afford that, so I just wasted all that time. I have no problem with the fact that they need to make money. I have a problem with the fact they lie about it being free as a bait and switch. They should tell you upfront it costs money.
Qualified disaster relief!? 2/5
A bug hasn’t been fixed since 2019. Makes your 1099R turn into a disaster hurricane relief form. You can’t efile with it and it won’t let me remove it. It’s been a year and this still can’t be fixed?