Go to H&R Block 1/5
You only get help if you pay extra.
Don’t use this app!!! 1/5
This is the WORST thing you can do to file taxes. They advertised everywhere that it was free. I filled out all my information myself for me to find out until the very end that I needed to upgrade. Then a $49 fee was added at the end for basically copying & pasting everything from federal to state. At the very end, another $49 fee was added, which wasn’t very clear what is was for. It costed an additional $49 if I wanted to talk to someone for help. This is insane!! Just go to your local tax person! I’m more bad about the fact that I wasted time to fill out everything only to find out in the end it was going to cost me $200 to file when I have a simple W2 form!
I don’t recommend this app to anyone 1/5
My first go around with turbo tax what a shame .... they clearly make it so that everything is automatic which is great until u wanna talk to an actual representative about why it only gave a deluxe version and did not in any way shape or form show me I could pay only 40 bucks for the cheaper version y’all just lost a customer and when I was asking the customer service person he tried just blaming it on me u guys are full of it
It works, but it’s important to remember that Intuit spends millions of dollars in lobbying to fight any effort to make filing taxes easier. In fact, they do everything in their power to make the tax code more complicated, thus requiring average citizens to buy Turbo Tax in order to do their taxes, which makes Turbo Tax a scam. Crony capitalism and corruption at its finest.
Bad business 1/5
By Doc 10ghk
Bad business . Fraud
Customer service calls take forever 2/5
They like to take your money but when you want a product refund they don’t like to give it back and try everything to convince you to keep the service and won’t give you a refund unless you beg for it, the customer service line puts you on hold forever too
Shady. Last resort 1/5
I was super late filing my taxes this year and very stressed about it which is the only reason I used this.
The app itself is fine but the marketing and ethics of this company are Shady as Hekk. Obviously the app is not free, it’s not designed to be free, and they will never let you file your taxes for free. I was prompted to purchase the Deluxe Package ($50+) to access a deduction and after I upgraded, I no longer qualified. And then I had to “upgrade” again for a deduction I actually expected to have. Altogether it cost me, a single, dependent-free, non-home-owning individual $144 to file.
Plan ahead and do your taxes for FREE by hand. Or find a local company and pay a little extra for an accountant that might have an incentive to care about you. Or offer you real advice. Or move to a country where you don’t HAVE to file returns because the government tracks the data your employer sends them and you can just review their numbers at the end of the year and request corrections as needed.
Great for filing free documents 5/5
Used it to file my extension with ease.
Wasted an hour of my life just to find out I have to upgrade because I contributed to a HSA. I’ll find another app, thanks
Public scam 1/5
The app is advertised as free but it wouldn’t let you file unless you pay for federal and state. What a scam that’s supported by the irs.
Fast and easy... and free! 5/5
Frustrated & Disappointed 1/5
This is not right. I filled my taxes for 2017 went great & no issue. Filed my 2018 and saying I owe money from Federal tax. I’m single and claimed ZERO. I paid $104 to complete my files and I want my money back and fix my income tax files. I would never file my tax this app again NEVER!!
How are you going to advertise “free” yet charge people close to 100$ not going to use turbo anymore everyone should read up on consumer affairs this is very scammy, will gladly accept your payments when they trick you into upgrading but when you decided you don’t want to pay close to 100$ for an easy tax return they say sorry no refunds. Will not be using anymore
Good app thanks for the great service.
Stay with H&R 1/5
Just bad, the worst
One of the worse apps I've ever used 1/5
Yeah everything's great on the surface until the app starts making decisions for you,
I clicked on the tax home tab when it decided it would auto file my taxes without me approving it or even added a w2 yet and now I'm gonna receive $0. Thanks for that
DO NOT DOWNLAOD 1/5
Absolute garbage app, can’t get anything done without getting asked 16 times the same question without it moving on to the next part. Thought filing my taxes would be easier but no absolutely not do not download this app
No real people to help 1/5
This service has a computer doing all the talking and it’s impossible to get live help. I will not be using this company next year.
Frustrating experience 1/5
This app is extremely frustrating. I entered some of my information, and moved on. Later on I needed to update previously entered information, the app wouldn’t allow me to go back. The app would process the review and take me to where I could only file my taxes. I had to clear and enter my information again.
I also found the filing fees expensive. I will try something else next year.
Thanks TurboTax! 5/5
Much better and faster, last year was good but you guys stepped it up many notches.
Would of given the app more stars but they advertise free free free but charged me $60 for federal $45 for state and then charged me another $40 to be able to take it out of my return, none of this was brought up until you were committed to hitting the final e file button right at the end
It’s terrible 1/5
It was taking me no where
Terrible app 1/5
Went from free to 250 dollars before I knew it
By ilikemusic do you?
Not free. They forced me to upgrade or wouldn’t file. I lost money using this.
NOT FREE. Not even close. 1/5
False advertising up the wazoo. Everywhere you look they have “free free free” banners. Pretty much the only thing you can do for free is give them your email address.
Once you get going in the process, and it’s too late to turn back, every other step is $50 here and $50 there. For the money they want, I’ll just pay a real human to do these for me. Never using Turbo Tax again.
Very very helpful
I wouldn’t recommend 1/5
I filed my taxes on the 9th of this month so I could reach the dead line! I filled out all the information and even set up for efile but for some reason I can’t! I tried to fix the problem but I can’t even get ahold of a real person to talk to over the phone!!!! Terrible customer service I even called back and got hung up on!!!! I tried amending my taxes I finished it and the app froze on me and for some reason now I guess I’m getting 0 dollars back for my taxes! Turbo tax gave me the hardest time! I thought it was supposed to be fast and easy well I guess not. Next time I’ll make sure not to file with you guys. I’ve had nothing but a bad day trying to get my taxes filled on your app! Also I never recieved ANY emails even after I filed
Not very nice 1/5
I created an account and it won’t let me in, I won’t be coming back because it won’t send an email to me or my phone number or anything Seems to be poorly set up
S C A M!! 1/5
I went to fork my taxes and it asked my if I wanted deluxe, I said no and went to checkout, I check the bank account and it charged me 59.99 more!! So I tried to contact them and explain there’s something wrong with the site and I needed my money back, but because it was already filed they refused to refund me even though it was a site error and when I asked to them girl a complaint because I didn’t want anyone else to gee falsely charged, she hung up on me! Now I’m just out of $60, customer service is terrible and it’s a scam
Some snakes 1/5
Deadass turbo tax is that grime you pick up along the way, they advertise yo we can get your taxes done for free. P.s. jk lol there’s actually only like 5% of you that get free taxes cuz most of yours have special shot you need to pay for. And we only tell you this at the very last step to the process because you can’t actually file your taxes any other way by that point. So $200 of my taxes later they’re done. Sick. It’d be dope if I learned to this in school.
Wish I could give it 0 1/5
Turbo tax tried taking over 80% of my refund and had me clicking through the same 10 screens in circles over and over don’t bother just find a professional it’s easier than you think
Easy to use 5/5
Very fast, easy and clear instructions!
Extreme Pay Walls and straight up scums.! But good U.I. 2/5
Let’s get this straight, the app has one of the best User Interfaces I’ve ever encountered, but their way of getting more money out of you is absolutely disgusting. Besides pay walls for certain tax credits and brackets. The one that got me writing this was them charging you an extra 41.90$ for not paying with your credit card. Absolutely unfortunate to those who do not have enough funds in their checking account but don’t you worry “TurboTax always has your back, why don’t you pay with your refund and we’ll only charge you 40$.”
P.S. TurboTax we can work something out just email me.
Poor Support After You File 1/5
I needed to file an amended return. First I had to pay to do so and it took me an hour and a half just to figure out how to pay without filing a 2018 return. Then I had a pdf doc (they can’t use the pdf doc you save when you file) and tried to download their tax doc format to amend and spent another hour and a half and was unable to do that. I spent a heck of a lot of money to be unable to file an amended return. Very unhappy with the inability to get help through this issue.
Deceptive pricing and advertising 1/5
Claims to offer free tax filing but makes you pay $100+ to complete a simple HSA form that is very common these days. I would happily pay for this software and app but not $100 and I don’t appreciate the bait and switch tactics.
Disingenuous company 1/5
Waits until after you fill out everything to then charge you way more than advertised.
By angel d rivera
Not working. Useless! 1/5
When I launched it for the first time, it was asking me to update browser settings (come on; I am using your app on iPhone. It has nothing to do with a browser. Why would I need to update internet explorer???). There was an option to skip this update but when pressed it closes and brings back the same screen to update browser settings. I closed the app and tried to re-opened it multiple times. It just comes up with white screen( nothing at all on the screen, just white). I waited for minutes, nothing is loading. Useless app!!!
Mandatory expenses 1/5
By Zack Krupp
I file because it’s supposed to be free federal like it has been the last 2 years. Now it forced me into a $44.99 payment for each state and told me on the last step. Will never use again.
Free my Butt 1/5
Used to be free now there is a fee. They seem to be practicing some shifty wording. Our relationship is over. I’m done.
Penny-pinching hidden fees 1/5
Even if you are good at opting for all of the free options, there are so many hidden fees. Or it won’t let you file your insurance unless you pay. I ended up with almost $200 in fees alone. I could have had someone do my taxes for me for less.
Long story short, it’s my first time filing taxes, I didn’t have much help, and I was stressed out. My brother told me to get Turbo Tax and I’m so glad I did! They made it so simple and easy to understand for a complete novice like me. Even though I still had to call my brother to ask a couple questions, I was so blessed to have their service and it honestly made me want to cry with relief. I’ve never written a review before, but their app is so beautiful, easy to use, and stress free that I felt they deserved it! Well done and thank you Turbo Tax!
Poor quality ! 1/5
Easy to file taxes but then super hard to get any assistance !!! Literally the help chat will be like what do you need , tell it, you sure you don’t want to research an answer or post it , yes I’m sure. Okay is this what you need
Help with ? Yes and repeats it over and over ridiculous.!
So dissatisfied 2/5
Very disappointed. They constantly say it’s free till the end and they want to charge you 60 dollars to submit . No !!!
Taking advantage of student loan payers 1/5
Stop charging us to get a deserved tax break, and give us the option to remove it without totally starting over if you’re forcing us to buy it with a 1098-e. We’re poor, we don’t have 60 dollars for Deluxe and 45 for State when we’re barely getting a refund to begin with.
Crappy way to get a buck.
The only reason we have to file taxes is because turbo tax lobbied to stop the IRS doing it for us. 1/5
By The last watershufflelow
Turbo tax is the reason we have to file our taxes. Take your money anywhere else.
Go to other companies they’re cheaper and better.
Going smooth, excellent button click layout