Fast and easy 5/5
Love love LOVE this app. I’ve been doing my taxes on this app for 3 years now and I don’t have a complaint. Everything is easily laid out step by step, they’ll even explain everything to you if you don’t understand what you’re doing. You can even go all the way through the app, do the whole process, see how much you’re expecting back in return and if you don’t want to, you don’t even have to press submit. Turbo tax has saved me so much money only charging $40 from your free money you’re getting back in order to file. As opposed to going to someone to file and paying $100+! I even upgraded $20 up and got a extra $40 back! Don’t change turbo tax, you’re doing amazing sweetie.
No access to files 1/5
Downloaded app to get access to my filed returns. Each time I login it says I need to go online and can’t use the app, logs me out. Worthless.
This app doesn’t deserve any stars 1/5
I downloaded the app because the website was giving me trouble. Funny enough, the app was having the exact same issue.
If you need to edit or delete a portion of your tax return, good luck!
Not to mention how they pride theirselves on being “free” “free” “free”
That’s just to get your attention. After taking the time to enter all of your information you will be surprised by a fee ranging anywhere from $80-$300
That’s like half my tax return! I don’t even have a livable income and they’re trying to take from me.
This app makes filing your taxes far more stressful than it already is.
You’d think they would take their scamming profits and invest it in a decent app.
When Candy crush functions better than your dang tax app, you have a problem.
They’re trying to charge me $104.98 to get my taxes!!!!!
By Proximo Danda
While the software is good, I’m morally done with TurboTax after they successfully lobbied a bill that the government would not produce free tax filing software/services which would have helped millions of lower income people save money to get there money back from the government. It’s high time people put there money where their mouth is. Don’t use TurboTax. You’d save a lot more money over 1 or 2 years by taking a basic tax preparation class and doing it manually.
Turbo tax 5/5
First time user an it’s going great so far easy as pie
NOT RECOMMENDED 1/5
I usually file with H&R Block but decided to see if this would be a nice software.
It was not and I paid for the deluxe only to wait 6 weeks for the IRS to send of an additional form that I had not been prompted to fill out. I will continue to use H&R Block. Their process doesn’t allow things like this to happen. I wish that I were prompted.
.CROOKS !!! 1/5
Crooks !!!! The people who work inside who release the debit cards for your refund in green dot bank the employee are stealing your information and spending your money.. let me break down how the do it ... it’s not just one person it’s a group of employees. They print the card and save the info with your personal information and the same day your refund or payment hit the account the start spending your money and it’s mainly happen in Illinois Pennsylvania , be careful.
Complete SCAM! 1/5
I was just charged $16p when they told me I could file everything for FREE! That is not the case. If anyone was charged I urge you to dispute this with your bank! They are a scam company and I will never, ever use them again!
I also urge you to get them to a 1 star. I’m sick of these mega companies preying on the poor! I’m nearly homeless and now this! It’s time to take to the streets and hold these companies accountable!
Filing my W2 5/5
The app Is very easy and simple. It works very well
Turbo tax screwed me 1/5
I filed my taxes with turbo tax, they were supposed to deduct payment from my tax refund, a month or so later They charged my account for the payment leaving my account -$90.00, I never gave them permission to charge my account anything the only reason they had my info was to deposit my refund, had they sent me a bill I would’ve paid it after I got paid but instead they screwed me on my off week, so all in all, poor communication poor customer service and absolutely no consideration for people I would give zero stars if it were possible
IRS AUDIT HELP 5/5
By more power to you
Turbo tax is very underhanded when it relates to IRS audit.Unable to send information to you concerning audit.information as to how I should fax to your location.
By on tye spot repair
Fake app 1/5
By Pun S
They just take the money for nothing all we have to do I filed my tax with this app but got nothing so this is fake.
I am very frustrated,I have all of the correct information and it is not allowing me to file my W2 Forms and I need assistance and no one is answering for help:(
I filed my tax return on January 28th and have yet to receive my return. Every time i check my status it still says "you're return is still being processed". Never using this again...
I’m so mad at turbo tax 1/5
They are no help I called irs they said that they never got my taxes I will never do this ever again and they want to much money to help u I’m very disappointed wish I never ever did it this way I should’ve went to a tax place my self
Wow sad 1/5
So this will be the third time if used this for my taxes and every single yr I don’t see anything back and I never wanted the package that cost 82 .the deluxe cost me and I didn’t want it when I called to see why after all this time I had to pay out of pocket. The way I understood is they took out the money from ur taxes. I will never use this for my self my family or the friends I had using it. It a joke and so it customer service.
Con Job... beware 1/5
Beware, although they’ve made a deal to offer a free service in connection with IRS, they do ABSOLUTELY everything within their power to keep it from you. I earned well under 30k and a simple 100$ 401k retirement payment had them charge me for the deluxe edition, wiping out entirely my retirement of the year in state and federal filing fees. A phone call reversed nothing.
Too confusing 1/5
This app cost too much to be this confusing.
Horrible Service. 1/5
I absolutely HATE turbo tax. Their customer service barely speaks English and they are rude. They give you the wrong information by giving the customer information that they think is right instead of telling me what they know or can do. I will file my taxes through another party next year. I had the worst experience.
So obnoxious 1/5
I’ve used Turbo Tax for years and never had an issue. This year, I purchased a desktop version and used the same email address, but it apparently created a new account so now I have to pay $80 to get my old returns (I’ve used turbo tax for the past 6 years). I could deal if that was the only issue, but the website and app are nearly impossible to navigate. I am a tech savvy late 20/early 30 something and trying to get my 2017 return without simply seeing “you need to pay” has been a nightmare. It’s the most infuriating thing I’ve ever dealt with. I’ll use a real person next year. I hope you lose plenty more business, Intuit turbo tax.
Free? Pfft 1/5
By % Faon %
I did my taxes on this app some time ago around march
But i would have filed them when i got my paperwork from my work area you wanna know why?
That is because i had to pay money ............. yeah shocker........ i had to pay in order to finish my taxes/file!
And of course since some on else took my refund (personal problem) you intuit
Yeah you intuit decide to put me in the negative in my bank account when you should have gotten it from my refund like the other people did now i am very close to breaking a promise that has to do with depression
So thanks for making my life a living hell! And taking from me and making sure that i am nothing buy money in your eyes i never thought i would have to break my promise just for taxes
Or for that matter never telling me that you are going to have to bill me directly a warning would have been nice and CIVIL
So we could have avoided this issue if you actually treat people LIKE people not numbers on a screen and treat us/me like money cows
Refund date 3/5
Overall easy to use, I did an efile, but they showed that I would have my money back on the 6th of May. 4 days passed since the 6th and I called the IRS and it is still processing. It’s frustrating because just like everyone else we all have bills to pay and the money I’m suppose to be getting back definitely will help financially. The app was simple to use and very helpful, but I was just given false hope and information on when the money was expected to be in my direct deposit.
Mass confusion 1/5
Got our state returns right away. Waited on federal returns and we were told they were on the way. Did not show up when we were told. Tried to call the helpline and were sent in circles between them and the IRS. Come to find out they mailed it instead of EFile that we signed up for and got our state returns by. No notice that there was a problem but we were charged an additional fee for mailing it. Not happy with my first experience. The helpline was absolutely worthless.
Never got my refund 1/5
Did my taxes on turbo tax this year. My refund was accepted in 2 days and the refund was in the way that quick, but I NEVER GOT MY REFUND IN THE MAIL! I called support and they bounced me around for a while and said “we’ll resend it”, never got it.
Never using turbo tax again 1/5
After having the customer service guy named Romero laugh in my face and treat me like I was idiot I lost my cool. Although the lady I talked to after him (my connection was “lost” while I was being transferred) was extremely kind, I will never use Turbo Tax again. I did not know I had student loans in default, as I am in school now but pay out of pocket. I did not receive a direct deposit (clearly since I am no longer directly receiving my refund) but was still charged a $50 fee in addition to all the other fees. So essentially I paid $50 for absolutely nothing as I did not receive a direct deposit. As I was explaining this to Romero he laughed at me and kept repeating “you chose to do this”. Apparently you’re not paying to have a direct deposit but paying to pay Turbo Tax at a later date. They word it different to trick you so they can still collect the $50 fee for the pure nothingness they did. I paid $130 for ME to do my OWN taxes. I will use H&R Block next year and go in person. Reliable, helpful company. They are cheaper, they don’t trick you, and you have someone educated doing your taxes. There are no complications or additional fees. I used turbo tax a few years back (multiple times, never was it this terrible). Please trust me when I say, stay away! Turbo Tax is awful and overpriced now!!
No money 1/5
Where is my money 🤦🏽♀️🤷♀️
The worst. 1/5
Single worst experience I’ve endured as a customer for any company or service. Can’t speak for anyone else tho.
They hid additional filing options that would’ve allowed low income individuals to file for free. Absolutely ridiculous, deleting immediately. Seems like profit is priority.
Will not finalize free return 1/5
Will not complete the final 3 steps in filing 2018 tax return. The wheel just keeps spinning and spinning. I’ve been trying to complete the return for over an hour now.
If you run into a problem don’t bother looking for a number to call. YOU MUST PAY for technical support and that is not cheap! Even then, there’s no guarantee they can help you and you’ll end up having to mail your return to the IRS.
Never Again 1/5
By Frozen Gears
I’m missing 300 dollars not 30
Turbo Tax is great!! 2/5
Simple, easy, and fast! But it’s buggy. Couldn’t complete my taxes because Turbo Tax wouldn’t let fix some simple issues so I filed with H AND R BLOCK and they were great!!
They took $163 from me, don’t use them.
BAH HUMBUG!! 2/5
HAS GOTTEN WORST AND MORE DIFFICULT EVERY YEAR.. ENOUGH ?TURBO?.. PRICE INCREASES,,QUALITY DEGRADES ALONG WITH EASE OF USE.. WILL TRY OTHERS NEXT YEAR..
False advertising not Free 1/5
Going with another tax service that will be free instead of getting bait and switch with TurboTax.
left me it a lurch 1/5
doesn’t bother to tell you what you’ll need to e-file before you give up all your information but MAKES SURE TO CHARGE YOU BEFORE IT TELLS YOU THAT YOU WONT BE ABLE TO E-file. the poster child for the need for negative stars
busines taxs . . . 5/5
good app for busines filing taxs ! ! ! A + vacation : - )
Shady Company 1/5
Surprise pricing. And they lobby to keep the tax code complex. This is the most morally bankrupt company on the planet.
From Free to “Free” 1/5
By Just done..
Done taxes through TurboTax for the last several years, no fees or minimal. Not to forcing a “Premium” service I didn’t sign up for and doesn’t do anything for me. Which ends up costing 120 dollars, then to go back through the filing to see where I fixed up the premium service to say now it cost 209 dollars to file (both Federal and State).
I’d absolutely advise against this service at this point. There are other alternatives, both mobile and it’s sad that it cost less to meet someone in person at this point.
Go to H&R Block 1/5
You only get help if you pay extra.
Don’t use this app!!! 1/5
This is the WORST thing you can do to file taxes. They advertised everywhere that it was free. I filled out all my information myself for me to find out until the very end that I needed to upgrade. Then a $49 fee was added at the end for basically copying & pasting everything from federal to state. At the very end, another $49 fee was added, which wasn’t very clear what is was for. It costed an additional $49 if I wanted to talk to someone for help. This is insane!! Just go to your local tax person! I’m more bad about the fact that I wasted time to fill out everything only to find out in the end it was going to cost me $200 to file when I have a simple W2 form!
I don’t recommend this app to anyone 1/5
My first go around with turbo tax what a shame .... they clearly make it so that everything is automatic which is great until u wanna talk to an actual representative about why it only gave a deluxe version and did not in any way shape or form show me I could pay only 40 bucks for the cheaper version y’all just lost a customer and when I was asking the customer service person he tried just blaming it on me u guys are full of it
It works, but it’s important to remember that Intuit spends millions of dollars in lobbying to fight any effort to make filing taxes easier. In fact, they do everything in their power to make the tax code more complicated, thus requiring average citizens to buy Turbo Tax in order to do their taxes, which makes Turbo Tax a scam. Crony capitalism and corruption at its finest.
Bad business 1/5
By Doc 10ghk
Bad business . Fraud
Customer service calls take forever 2/5
They like to take your money but when you want a product refund they don’t like to give it back and try everything to convince you to keep the service and won’t give you a refund unless you beg for it, the customer service line puts you on hold forever too
Shady. Last resort 1/5
I was super late filing my taxes this year and very stressed about it which is the only reason I used this.
The app itself is fine but the marketing and ethics of this company are Shady as Hekk. Obviously the app is not free, it’s not designed to be free, and they will never let you file your taxes for free. I was prompted to purchase the Deluxe Package ($50+) to access a deduction and after I upgraded, I no longer qualified. And then I had to “upgrade” again for a deduction I actually expected to have. Altogether it cost me, a single, dependent-free, non-home-owning individual $144 to file.
Plan ahead and do your taxes for FREE by hand. Or find a local company and pay a little extra for an accountant that might have an incentive to care about you. Or offer you real advice. Or move to a country where you don’t HAVE to file returns because the government tracks the data your employer sends them and you can just review their numbers at the end of the year and request corrections as needed.
Great for filing free documents 5/5
Used it to file my extension with ease.