Muy mal App 1/5
By Jona Escobar
No usen esta app decia que me ivan a dar $1000 y al final me dieron $200 de IRS y no fue enviado directamente de IRs es un robo
App keeps resetting navigation 2/5
Every time I switch to a different app to look at some form or numbers- whenever I go back into the TurboTax app it resets the navigation forcing me to click through a bunch of steps to get back to where I was.
Just remember the page! Such a waste of time. I don’t recommend the app.
Student Loan Interest isn’t part of simple returns 1/5
TurboTax is a rip off it’s not free for federal. I used them for years and ended up not being able to do “simple returns” Bc of only student loan interest. I started using freetaxusa last year and it’s actually free to file my federal and only like $12 for my state. TurboTax was charging me more than $100 by the time I finally stopped using them. Would not recommend y’all.
Make sure you talk with your tax expert before you choose them 1/5
If I could give it less than one star
my tax expert spoke to me on the phone for less than three minutes and does not return text messages ,emails or phone calls
but apologizes for frustration
I will never use TurboTax again for as long as I’m paying taxes
And I’d like to add , don’t use turbo tax
By Katrina D
Have used Turbo Tax for almost a decade. Easy to use
Not Free 2/5
Says it’s free but the second you add any deductions it charges you at least $60. Then if you file for a state it will charge you $50. Also an error kept popping up even after I fixed the problem. A lot more hassle than I was looking for and it was deceiving.
Got charged because I have unemployment 1/5
With everything happening in the world right now there are so many people who are receiving unemployment and they charged me $170 on top of whatever I already owed just because I get unemployment. I think they should’ve said if you get unemployment you wouldn’t qualify for filing for free. I talked to 3 people and they all told me something different and then after I actually get paid that’s when they tell me the truth. Oh and before I forget when I talked to the representative today and told her that the person who helped me file should’ve explained it to me she is like “Oh yea he should’ve” then proceeded to act like she didn’t care when I said I’ll file with someone else next year. This was the first time I ever filed and now I’m telling anyone who will listen about how messed up it is to take advantage of people who are getting unemployment. How was I supposed to know there was going to be a pandemic?
By you synsa3
It would’ve been my 5th year filing with turbo tax, I thought they always found me the max, but I guess I’ve been getting ripped off all these years. When I saw the amount I was getting back this year it just didn’t add up, I went to the Jackson Hewitt app and I was definitely being ripped off! Turbo tax shorted me 2grand 🤦🏽♀️. Sadly I won’t be filing with turbo tax anymore.
Cheri Romain 4/5
By Googie Gurl
Great service as long as you don’t have a situation it has taken into consideration. I have an old account and it keeps offering me a discount off this years tax prep fees with an account I no longer use. It would be nice if it had auto integration or at least a way to move credits from old account to the new one.
NOT FREE and Very Frustrating 1/5
By Unhappy Vizio Victim
If you earned more than $1500 in interest, you have to uses the upgraded $60 version.
Also, it appears all data is saved on the TurboTax server. Every time you exit the apps to lookup income, taxes paid, etc. from an electronic copy of a 1099-R, etc., the apps drops the secure connecting to the server, reconnects, and fails to save info previously typed in.
NOT worth the money or hassle. For a simple tax return, use the IRS website to establish an account and file your tax return.
This app is a 10 5/5
But I filed my return on the 13th , and I’m wondering how long will it take to receive my refund?
So I tried using this again this year. I just wanted the 50 dollar audit protection. After five times of resetting and trying every which way they would automatically add a 90 dollar package at the end. Screw them I switched to tax act and had it done in 30 minutes. Bye TurboTax!!!
Changed and not in a good way. 1/5
I’ve used TurboTax for years and have never had an issue before. However, they have made it so that unless I pay I can’t talk to a customer service agent. They are charging a ridiculous amount for me to file my taxes and I’m very frustrated. They mislead you on what they are going to charge you and then slap you with fees. Not a service that I want to spend my money on. Not free. Not worth it.
TERRIBLE GLITCHES 1/5
Having some AWFUL glitches this year and it won’t let me input my W-2
Not free 1/5
They charge for 45 for paying with your refund. I qualify for like 1 credit and it’s 130 they make you buy deluxe as soon as you qualify for something. So deluxe +premium =125 I’ll probably just pay someone to file it for me.
Why is it saying I did ride share? 1/5
I double checked all my info multiple times but the app kept marking me as doing ride share and it was making me claim it on my return. I tried to get it off and it wouldn’t work. If you use the free version they purposely mess it up so you need to upgrade, that’s my opinion. I didn’t select any option ANYWHERE saying I did ride share. So frustrated.
Turbo tax is a scam 1/5
Turbo tax likes to hide all the fees for what you are doing until the end and makes it hard to figure out how to remove those fees. They are a dishonest company and in need of serious regulation so that stop screwing over the people at the bottom.
Upgrading accounts 1/5
So y’all MADE me upgrade my account. Know I have to come out of pocket with money I don’t have so I can file MY TAXES?
Not good. 1/5
Everything was easy and great. Until the end where you can only pay through Apple Pay or your refund. I have neither.
Very Annoying 2/5
It works well enough but simple things like copy and paste you can’t do on the app, I send things and they aren’t received.
STOP USING THESE SCAM SERVICES 1/5
By someone with common sense.
This app is really just a money sucking app. Theres no free version of this. It literally charged me 75 dollars to input my own information without any assistance. So the free version costs you 75 bucks. If you want to get you’re taxes done for free, use h&r block. Turbo tax is really just a scam company. Seriously. If u have the slightest ounce of common sense and the patience to learn all about taxes, u can really do it all for free. Tbh u dont even to learn alot. Just about what goes where and how to make the most of it really. Not the in depth info of everything. But seriously, STOP USING THIS APP.
Free File not available even though it’s in the app description 1/5
Turbo Tax let me start and waste a ton of time on a tax return because free file isn’t available on the app only the paid version is. And they make it RIDICULOUSLY difficult to change your service options back to free. You have to CLEAR YOUR RETURN AND START over. Now that I’ve done that I’ve been flagged and I can’t even use the app without a pop up saying “TurboTax Online Required: IRS free-file delivered by TurboTax is not available with the Turbo Tax App. Please login...”
So you let me use the app only so you could try to waste my time and sell me something I didn’t need? They tried to charge me to process my HSA account when hardly anything extra needs to be done when the HSA is reported correctly on your W-2 from the employer.
Both counts of underhanded and absolutely pushy sales tactics LITERALLY are making me contemplate not even using TurboTax AT ALL anymore, even though I’ve done previous returns with them. 👎
If it costs you as a tax preparer LITERALLY NOTHING to prepare someone’s return, how about you charge them the equivalent? Nothing.
Every penny worth it. 3/5
By okosisi 12
Turbo Tax has proved its worth to me over the years.That is after trying H&R,several certified accountants and tax preparers.I am surprised by people who complain about filing their taxes and wanting a free software.It only shows serious you care about your tax returns.If you want free filing, try the IRS website.It has very valuable resources if you know what you are looking for, where to look for and know what you are doing.It does offer free guidance with life agents too.Turbo Tax, HR Block,Tax Cut,Liberty etc are FOR profit and you should know that their services will cost you.What I worry more is not so much as the cost though I appreciate a modest pricing. I worry more about not being misguided.Turbo Tax strives to be at par with the current tax laws and update their software accordingly.That is why I trust Turbo Tax with filing my returns for over a decade.The simplicity of Turbo Tax makes you aware of what documents are relevant and gets you prepared for next year filing, if your tax situation does not change. My only complaint with Turbo Tax is the difficulty of being able to speak to a live agent should you need to.I needed to speak with a life agent in 2018.The customer service number the last time I checked is like looking for a needle in a Hay sack.If you are lucky to find it, they make you go through several online resources.Then if you insist on a life agent, be prepared to devote a whole day sitting by your phone. Make sure it is on your day off with no other appointments and hope that you do not get calls from family. It was easier speaking to a life agent at my local IRS office than speaking to a Turbo Tax agent in spite of paying extra for the audit defense.My advice to others is that if you have a general tax question, call your local IRS office but if you need specific question on the Turbo Tax software then refer to their FAQs hoping that you get your answer.
Where is my Tax Refund? 1/5
By Time up Tom
My return was returned to me do to an error in the paperwork !
A 7 was entered instead of a 1 which was clearly shone on my
W 2 Form.
I brought this to my Finance Dept. ( Note ) I work for Key Largo
Wastewater Treatment District , A Special District of the State.
My information was resubmitted in September? At this point I question why I am having these issues.I was charged for Your
At this point feel my , Refunds,Stimulus,Checks and any other
Support that I mite Qualify for?
I would Gladly appreciate any assistance that you provide me.
Thank You for assistance,
Tom J. Gould
Deceiving: Charges More Than Quoted Without Your Consent 1/5
Don’t give them your business! TurboTax said I needed to choose the deluxe version for $49.00 to file my taxes, so I opted to do so. The next page prompted me to input my credit card information, without providing an invoice or total list of charges, which I found strange, but proceeded since I’ve used them for years, I never experienced an issue. After my card was charged, I got a receipt telling me I was charged $94.56. I promptly contacted their customer support to report the issue, as I was overcharged. The representative said it was $40 to file for state taxes, and I informed her that it did not inform me of that prior to my card being charged. I said I need to be refunded for $40, since you can’t charge someone’s card a different amount without their approval. Had I known there would have been an additional charge, I could have made the decision to not move forward. She said there was nothing she could do and to submit a request for a refund form online. I did just that on 2/5/21 and have yet to hear back from anyone regarding the status. When I went to log back in, to see if there was an update, it asks for a claim number, so you can track your request. TurboTax never supplied me with a claim number either. Despite having all of my information, there is no other way to track your claim or speak to someone who can authorize a refund. They play a shell game, so you’re stuck and can never get help. I paid $94, and they can’t provide someone to help you? Please, don’t get ripped off by them like I did.
Far to many emails 1/5
Please stop the emails way way to many, so to unsubscribe log I don’t have a account, Apple can you get involved and stop the emails from them
Scam Artist 1/5
I didn't use their app, I just wanna review their website. Because in order to complete my filling, it said I HAVE to upgrade in order to continue so I figured F it. Decided to go with direct deposit so I didn't have to enter anymore info and because of that selection, it somehow went from $40 to $120. Thank God I actually got something back this year because that definitely would've screwed me over last year. I just don't understand why I have to pay $120 for the FREE EDITION.
Oh wait, the free edition is a scam. You have to pay $40 in order to file your taxes with them, but $40 in their mind is actually $120 in real life.
So I give them 3 stars since technically they did provide a tax filing service that works. I just don't like false advertisement especially when they overcharge you.
I won’t be using turbo tax next year 4/5
This is the second year turbo tax has been late or I just ain’t got my taxes...last year 2020 when j filed I only got 400 of my 1200 owed this year I filed early and the irs has accepted my taxes and I stove have not received nothing I bout had it with both smh .what a country
Love TurboTax 5/5
Been using this app for the last 5 years no problems prices you can not beat love TurboTax
Don’t use this 1/5
Tried to fix my state taxes cuz I used ca instead of Indiana cuz I’m in the military and it won’t let me fix it and on top of that it charged me 185 when it said it was free f$$$k this app false advertising and over pricing and I’m in the military deployed so now idk if I’ll even be able to do my taxes agin f;)ck this app
Glitched out and entered everything as $0 1/5
I feel like they removed a bunch of features where they pull information from your last years filings too.
Usually Great 1/5
I’ve used this app for years and it’s been great. However this year, with my wife and I being residents of different states, it seemed to throw everything for a loop and the app made quite a few errors. Stuff that didn’t make any sense. Usually there are shown steps that explain everything, but somehow it was skipping things and randomly adding forms I didn’t add (that’s the scariest error that occurred.)
It also wasn’t saving my progress this time which was super annoying.
Looking at other reviews it seems the app and the company have greatly declined recently and people are going to stop using their program.
H&R Block can look forward to new business.
Hidden Fees 1/5
If you’re like me, you thought: TurboTax is a super cheap, easy way to file taxes.
By the end of the filing process, I found that I had to spend $40 to file State Taxes through TurboTax and $55 because I sold *two* stocks. Mark that, $95 dollars in fees total.
Of course, they don’t tell you that you have to upgrade to premier until you have already done everything else. Be wary, especially if you sold ANY stocks.
You may be bamboozled.
Not happy 1/5
First time using turbo tax, and not happy with it. It’s taking longer to get my refund this year and people that filed after me are getting there refund and I’m still waiting. Not going to do this again
Avoid TurboTax 1/5
2019 I used TurboTax and they scammed/forced myself and many customers (bad reviews) into buying their deluxe edition even though filing is supposedly free. It was my first time filing so I didn’t know better.
2020 I file again and they tried to get me to pay for the deluxe again. This time I did research, found out I didn’t have to pay the deluxe last year, basically they scammed me out of my money in 2019. Went to H&R Block they not only did it for free as advertised, but my tax return was SIGNIFICANTLY higher than my tax return on TurboTax.
2021 TurboTax sends me a survey to which after completing I get a $5 Amazon gift card. I did receive it. This year they fixed the issue of not forcing me to pay the deluxe. However, once again I tried both H&R Block and TurboTax. Filled my W2’s the exact same way. TurboTax’s tax refund was a couple THOUSAND dollars shorter than the H&R Block refund. Yeah, Ima head out...
40$ is actually 120$ 1/5
By Charlotte da katt
They aren’t very upfront with what they’re asking you. I opted to pay 40$ for help and in the end it came out to 120$
Horrible customer service 1/5
Don’t get ahold of the “live call” option. The people are very disrespectful and rude.
App crashes 1/5
After the latest update, the app will freeze on the check logo and will not launch.
App is not working 1/5
Keeps opening in web page and then asks if I want to download the app.
The price gets higher and higher every year. They’re constantly making you go over the same info whenever you log back in. They ask if you want to upgrade every five minutes to where it feels like a scam. Stop price gouging. I’ve been using TurboTax since they first started and they’re charging for more and more each year. So expensive and makes me feel as though they’re scamming me. “If you want to add that you withdrew from your retirement account you have to upgrade”. Yeah I had to pull from a retirement account because of COVID and now you’re gouging me for it.
Not the Same Anymore 2/5
I’ve used TurboTax since 2017 and never had a complaint or an issue until this year. It used to be the easiest, truly free way to file taxes but that was not the case this year. Last year filing my 2019 taxes, I was forced to pay for the Max package even though I was confident in my ability to file my own taxes. I understand that TurboTax was worried about me filing the forms I had without representation, but don’t force me to pay and not file my own taxes on my own behalf. This year, i choose not to pay for the Max Package so that I didn’t have to pay them a cent and GET MY FULL REFUND, but when reviewing and ready to file, I owed $140 for filing both my Federal and State Taxes, plus a $40 service fee for having it withdrawn out of my refund? What a joke. I made sure I was going through everything to have the free service and declined renewing my Max Package fee. Looks like this will be the last year I file with TurboTax and I’ll move onto an actual true free service.
Hidden fees 1/5
By Terminator S 1023
There’s a ton of hidden fees involved in this. On top of $70 fed and $40 state it also slid in a $40 processing fee taking $150 from my tax return.
Will stay one star until they fix this broken app 1/5
I’m trying to restart my taxes filing because I want to downgrade to the free version but when I ask the bot for help he replied go to menu and hit clear and start over but I fallow the instructions but there is no clear and start over. So there is an impasse on me filing my taxes because they won’t let me file unless I have a 1099-mic but I won’t get that because I made less the $600 from door dash so I’m just trying to file taxes but can’t
Solid white screen 1/5
I open the app and get a solid white screen. I tried waiting for 10 minutes..... still just a solid white screen. I tried force quitting and reopening.... still just a solid white screen. I tried restart device... still just a solid white screen. The app used to work. Then it just stopped.
By I'm broke224
I’ve filed my taxes with turbo for the past 4 years but not this year. Prices don’t bother me that much but just the fact that they want me to pay 150 to file my taxes with them even though I still haven’t received my stimulus check because of turbo tax, No thanks.
0 Stars 1/5
don’t file your taxes with them they try to take your money. tried to take 600 from my return
Cannot post refund because it keeps crashing 1/5
By The ChicanoBoi
I tried on the app, the website, and my laptop. It needs me to add a date to a security I bought but it literally cannot proceed and crashes every time. I will have to just restart this process with another company because I cannot get through
Free my A** 1/5
It is not free it’s free to download and everything but at the end when u file the cheapest I pay was 120 for fed and state ... you should really stop false advertising for this Bc it is not free
Filing Satus 2/5
Federal & state Was Denied cause of my agi was incorrect , but it was correct the entire time filing.Is it the app that’s denied me? Cause I looked over it and fixed what needed to be fix.I got error message saying the app needed to be updated , that’s why I’m being denied. But that doesn’t makes any sense,how can we move forward?