Log in and technical issues 4/5
Is a great app. Just needs to work on not allowing to log in due to technical difficulties with server. Also there shouldn’t be a limit of alerts/messages you receive about your security system
Good and reliable 4/5
The app is reliable.
Base gets stuck when disarming, causing alarm to come on! Have to use my phone to disarm it! I think it’s time to try something different 🙃😞🙃
By Pi**ed Off.
I understand spectrum does want to carry home security options but, this app has not been updated in over a year and there are still plenty of us who continue to pay for and use the service. Get it together or don’t offer home security at all!
No Service 1/5
The Fact That Cameras DO NOT RECORD Is A Waste Of Service. Nor Sending Me A Notice In “alarm & send text” In Case Someone Breaks Into My House. USELESS PRODUCT OF CAMERS!!
Had system for short period of time and found it to be very reliable and service techs were outstanding if needed when first installation was started. I'm pleased with mobile app also.
Thermostat still has glitches occasionally. When setting alarm from app it doesn’t always respond and generally has to be rebooted.Apparently more work has to be done to bring app up to better standards.
Would be a lot better if it were faster.
Quality is poor 1/5
The camera lags. It’s slow. When I try to access the camera through my mobile, it takes forever to pop up. I have to exit out and click on it again so it can pop up. Takes forever to log on and arm and disarm the alarm. I hate it. Plus the WiFi is so slow for as much they charge. WiFi pop in and out.
Easy to use / Quick / Great App 5/5
Alarm issues 2/5
It’s alway a guessing game if the app is connected. And it take to long to alarm the house.
Works 75% of the time 3/5
App freezes requiring removal and reinstalling. iPhone X
Simply outdated and unreliable.
Poor support for legacy customers 1/5
I doubt this will be read, but after a total service outage recently, my TWC IntelligentHome app no longer connects. There is little to no support offered.
Works great and gives peace of mind 5/5
I love the fact that you can arm the system even though you’re left the house. I also like that you can make your own rules and personalize it. Great app
Make half degree available on app 3/5
Could make app better.
Great, Needs Improvement 4/5
Login is slow and the images take a while to load. System is great overall
Trouble disarming extreme late nights/ early mornings
Can the software be improved? 2/5
The app is ok but could be better. The response time is slow, there’s often a lag in true camera views and it times out too soon if trying to view for a long period. Oh, why not record 24/7?
By Mama D3!
Reliable most of the times, but when there is a problem I can always get a resolution! I’m happy with that!!!!
I can’t believe they haven’t updated this in a YEAR! Sometimes the login takes forever. Then you have to close the app and retry. Also- the thermostats have a real issue with the commands. Needs an update, BADLY.
Has such potential 4/5
It’s as if Time Warner has decided to let the legions of other security providers win. Why? You have great equipment and people who help. The app is never updated, slow and the cameras showing at all is hit and miss. Just imagine that you own the pipe to the home, the data inside and have better equipment - yet ring and other off brands build market share. Cmon Time Warner - lose the arrogance and commit to offering the best security platform.
Works as advertised 5/5
App works great. Does everything I need. For those with complaints on cameras or speeds keep in mind if you are on WiFi with your phone it could be a bad WiFi connection and if you are on your cell it’s going to use your phone so if you have junk reception it’s your phone. I noticed a few comments on cameras loading slow also- once again if your WiFi has been reception or your cell it’s obv not going to load fast.
I have to turn my WiFi off to set the alarm 2/5
By Steve Hott Fan
So many times i can’t disarm it when I’m standing right next to it. I’ve called and they said the app doesn’t like my WiFi. How is this possible??!!
Severely outdated 2/5
By Stackmane !
App is way out of date. Clearly it still says TWC. The whole system just needs to be updated.
This a very faithful app keeps the house secure I like it
Great Security System Except Cameras 4/5
Monitored Security System
Turn On/Off sensors
4 stars only bcs cameras are terrible. I went with a Lorex 4K PoE System for cameras.
Above average app 3/5
When are you going to be iwatch compatible?
Multiple issues 1/5
I have reported multiple bugs with the app not reflecting status shown on the system touchscreen. After receiving no feedback or resolution, I call back every month and promised an escalation or actual resolution, and a call back within a week or so. IF the call back happens, the agent calling has no notes or memos as to why they are calling me, and the issue is reported all over again. Has been continuing for over a year now.
Horrible service 1/5
By weader the fighter
The system is always buffering sometimes when I come home the system freezes up and I can’t cut the alarm of in time before it goes off. The camera moves slow when someone is in its view. All in all I would not recommend anyone to get this service it is horrible and a waste of money. Look for services somewhere else
STAY AWAY FROM THIS PRODUCT 2/5
By J. NC
Very slow and when using the app it always has connection issues. Not worth the money or comfort in knowing your home will be safe....
In-App Camera View Gone 1/5
In the last couple of weeks, I can no longer able to retrieve the cameras on the iPhone 7 on iOS 11.4.1
Love it! 5/5
Easy to use. No problem ever! Only thing that happens is the batteries in the thermostat need to be replaced about every 4 months. Otherwise its great!
Connection is slow and most of the time is a failure. Inconsistent communication forces me to drive to home to manually secure the house
TWC Intelligent Home — Don’t TRUST! 1/5
By the victim One
Burglar(s) are able to somehow, or another, burglaries the apartment without any images captured. The alarm doesn’t go off despite-the fact the alarm was turned on!
Love this app! 5/5
I love this app! When we go on vacation I was so busy with getting everything that I would forget to turn on the away feature. That never happens now! When things settle down, I can just open my phone and turn on the security! When we are a few miles from home, I just turn it off so my husband isn’t blasted with sirens anymore, yes I forgot to tell him the code one time and the police came! Never happens with the home intelligence app!
This system has been very reliable in making sure my family is safe. It can be a little slow but for what I use it for...its dependable.
Great app for a secure home 5/5
Great app for all. Monitors my living space, entry doors and windows. Shows me my home when I am away.
Intelligent Home App 3/5
By Nervous customer
Freezes! Uncertain if alarm has been turned off or is still activated. Needs work done to improve performance.
Almost satisfied! 4/5
Overall, the app is provides a sense of security. However, from time to time, one of the outdoor cameras takes forever to "calculate the route". It often times out before I can view what I want to see. When everything works, it's a very handy app.
Never works 1/5
Log in is really slow, and the camera never works. I have to uninstall and install when ever I want to view the camera
It’s fine 3/5
I would change a few things to make it more user-friendly. I also want the apps back for the base unit- miss my weather and other things!
If I could give ZERO STARS I would 1/5
By Bugs and ads
App is glitchy and freezes up constantly. Customer service abhorrent. If you haven't signed up for service yet, don't.
The biggest issue I have is that every time I select to arm the system away, it arms it stay, so I have to disarm and then re-arm again. Every time! Other than that super annoying issue, it’s a basic app that works as needed.
Always problems with it. It is so slow that I rather run into the house to turn the alarm off. Is easy for anyone to brake into the apartment as YouTube teaches how to control the TW system from outside. They totally paralyzed the system, a waste of money and not security.
Convenient and Reaauring 5/5
We have been very pleased with this app, especially the ability to arm and disarm the alarm system remotely to let our cleaning service in and out while we’re away.
Irritating cameras 3/5
By Giraffe Maniac
I use this app several times a day to watch my dog when she goes outside. It takes forever for the cameras to connect. Once connected if I click on a camera and make it full screen, the system boots me out. This happens 3-5 times before it will remain connected to the camera. Also sometimes the camera doesn’t connect at all; it just circles around. At those times I have to log out then log back in. Frustrating.
One issue 5/5
I have the camera In the window but it doesn’t take pictures of someone walks by ... it’s simply just a live feed ... smh im stuck in a contract with a company who doesn’t even record the intruder
Its suxx just like the wifi
Never works ! 1/5
This app is the most frustrating app I’ve ever used it never works consistently ! It continuously bombs ! Why can’t they fix this app so it works on a consistent basis ! This app only controls my home security system that’s all !