App crashes in ios upon switching apps 2/5
By Rualuh
As soon as i switch to another app like maps or photos, uhaul app goes blank screen
The updated app is amazing 5/5
By Gpr2169
I loved the original but the new update has taken it to a truly 21st century technology. Easier and a ton of new features have Ben added.
What a waste of my time 1/5
By sgt. bonghits
What’s the point of a app when your own tech team cannot get me signed into my account. What a joke this app and tech team is!
Worst app ever, keeps crashing 1/5
By shjekwhdjdjwh
I wish the software developers of this app could be more educated
I can’t sign in 1/5
By EricD29
I’m trying to sing in and I keep getting an error code
Unusable 1/5
By ERIKONETIME
Can’t even log in on the app. Continue to get issues even after deleting and reinstalling
App Self Checkout is bad treatment !! 1/5
By Yanki1965
Reserved truck online, drove 25min in a cold day for pickup, once at the location working their uhaul app for picking up, loaded picture of me and driver license, then the self checkout Monitering international biased people said state driver license and credit card is NOT ENOUGH (and despite I am repeat customer and very good credit rating) THEN they demanded passport, or house rent agreement, or proof of employment, or they need to call references.. WOW WOW WOW and they were rude when I objected and hanged the conversation up!! Imagine!!
Canceled the reservation and happily switched my business to butcher truck rental!!
App has a major bug! UPDATE* 5/5
By SSD14873
I downloaded the app, proceeded to sign in with my login information, and the app said “sign-in successful” and then it starts to load the app for a second and then pops up with the sign-in screen again… this continuously happens and I can’t actually use the app because it never stays logged in.
UPDATE 3/18/23
BUG IS FIXED! Thank you!! App works great now!!!
Buggy 1/5
By imaccounting
Homepage does not load. It just hangs……………..
Doesn’t Work 1/5
By free2bealways
Doesn’t work. Error every time I try to login. Doesn’t matter what I do.
Doesnt let you log in 1/5
By nickname395726294969392
This app doesn’t let you login unless you provide payment information. I keep entering my email and password, then it tells me to set up payment information or skip for now, and every time I choose to skip, it logs me out and brings me back to the blank login screen. Very strange. I have one thing scheduled and I already paid for it. Desktop only it is, then.
Poor app 1/5
By TShawt
Hardly ever works, not reliable when trying to make reservations and especially if using mobile check in
Made by a High Schooler 1/5
By Alex Vaos
This app is terrible.
I can’t sign in.
I finally sign in and it wants my credit card. It forgets it and then I need to sign in. So I sign in and it forgets my card.
Back and forth all day.
App is still broken 1/5
By ELD1969
Got the app update and was hoping it would work. It gave the impression it would until you logged in and clicked anything-right back to the login screen like before.
Giving error while signing in the app 1/5
By vk606
Not receiving one time passcode and not letting me sign in. Worst app ever
I can't log into the app 2/5
By yeni6898
The morning after I created a login on my phone, the app said I needed verification process because I've never used this phone. I've been in a circle for days. It won't accept its own verification code it sends me. Says data is missing. I can't get it to see my bill ir rent a truck. Every call and email and button like above sends me to the login screen, which I can't do. Unreal in 2023
Frustrating as crap!! 1/5
By Meigot2B
I entered and saved my card info and my drivers info and I still found myself re-entering it several times. Why bother to add it to my profile, if I have to keep adding it anyway.
Not to mention the screen kept going black and becoming non responsive. I love the idea of being able to rent a uhaul whenever I need one, but this app was so awful, I’ll never do it again. I spent more time checking in and out than moving the furniture took.
Saves me time 5/5
By Dreasm
Great tools to save time from reservation to rental to return and all In between.
Login loop 1/5
By rootbeerdan
App doesn’t actually work anymore
App is completely Useless 1/5
By bryan2376
App is completely useless.
Service 5/5
By Bluefinbch
Excellent customer service. Helpful!
App won’t work 1/5
By RGoblin
I tried restarting my phone. Redownload the app, tried phone and email to log in and yet I still can’t get it. Error message “data couldn’t be sent please try again”. That’s all I get.
Totally broken 1/5
By Brian The App Reviewer
Unable to sign into my account because the account verification code step throws an error every time.
Impossible to sign in due to database error 1/5
By foxmajik
It's impossible to sign into the app because the developer of the app used a localizedDescriprion in a Decodable catch block, resulting in an error when the user submits the login form: "The data couldn't be read because it is missing".
Broken authentication flow 1/5
By evan.bovie
The app signs me out immediately after I “successfully” sign in. At first I thought the issue was because it was unhappy with me skipping the “add payment” flow, but even after adding a card, the same issue occurs.
Years ago, I’ve successfully used the app, but now someone has borked it.
Unusable 1/5
By Shadow_of_Drax
Can’t even log in to the app. Code is sent and typed in. Returns with “Error: The data couldn’t be read because it isn’t in the correct format.”
What format is it wanting other than numbers typed in or copied and pasted as sent. Seems like it could be a good app but the creator/maintainer needs to look into the issue.
Can’t sign in. 1/5
By GFleming
The web service returned status code 500.
Bad design 1/5
By Affettuosso
Horrible app. You have to login three times to get pass the login page. You can’t skip any option after that. And if you hit skip it takes you back to login page to login again for the fourth time.
App not working 1/5
By M. A. Jones
I spent nearly two hours trying to get into my account. This is not good. U-Haul app developers PLEASE fix the app!!!!
March 6, 2023
App crashes 1/5
By Shagters
Won’t let me sign in. Been trying for 30minutes and it keeps crashing and not logging me in!
Can’t type Zip code 3/5
By Yamomm123
Can’t type zip code for entering my payment details because someone doesn’t know how to write simple software
It’s 2 AM snowing and it’s cold 2/5
By rockwak
Quite often this app gives me no help when I’m trying to check the vehicle back in. We have been a corporate account holder with U-Haul for going on 10 years. We use the mobile check in and check out process often. The app doesn’t let us view contracts, or even understand where the fuel level should be when we want to return a vehicle rental. The link that sent to our text messages seems to be useless as well because when we are dropped into the website for U-Haul, there’s nothing there to let us view the reservation functionally. Going into the desk to get a print out so we can use that is archaic and quite pointless to our whole use of the rental system at U-Haul to be quick, mobile friendly, and touchless.
WARNING Thid app is broken 1/5
By Jankadoodle
If you navigate away to do something like say look up a credit card number, when you come back to the app the screen is black and you literally can’t do anything. You have to close the app and start your reservation or check in over again and you have to re-enter all of your information. Using iPhone 14 pro max IOS 16.3.1 (most recent as of this date).
App horrific 1/5
By emilpman
Bad on iOS and android lots of broke functionality from drivers license upload to signing on in iOS. Very bad apps
Super Buggy 1/5
By PJMc3
The current version of the app (as of 3/2022) is incredibly buggy making it unable to use. When I try to cancel the profile set up, it just keeps coming back so I cannot get to any other functions.
If I begin a profile set up and click the “complete profile later button” I get looped back to the profile set up page.
If I start a profile set up it asks for a credit card. When I click the “skip” button, I get looped back the profile set up screen.
I’ve deleted the app and reloaded it several times. I’ve rebooted by phone several times. It just doesn’t work. I am using an iPhone 12 Pro running iOS 16.3.1.
I am deleting the app in favor of mobile web browser…
Good luck with app 1/5
By sad2bu
I have tried Atleast 30 times to get on app. Always some error. I have deleted app multiple times and retried and just error messages. I have sent emails with no replies. Is this a joke or something? I do not recommend for any reason. Good luck
Won’t sign in 1/5
By Cobra208
App won’t let me sign in. Online works fine. Even on my phone but the app doesn’t low me to sign in. I enter user name and password and it doesn’t work.
App is worthless 1/5
By thatch505
Couldn’t set up an account after multiple attempts. Kept say they secured coded they sent was not valid. The UI is horrible with no clear next action steps. At store 25/7 service doesn’t work. Ever doing this again.
Utter nonsense 1/5
By davidwegs
Set up is quick but stalls at the step 3: “enter code”. You enter the code (copy & paste) - message returned is “Error - incorrect code”.
Tried it three times, then tried having the code sent to email, copy paste, type directly, doesn’t matter, doesn’t work.
Garbage.
Worst app 1/5
By Brinder Pal Singh
This is only review of the app. I haven’t seen a west app than this.
I had issues in login when I forgot my password. Entering right OTP always resulted in error. I had to login to their website to reset my password
Then while booking the order, it is so sluggish and always shows loading prompt.
Had to enter address 10 times because it don’t do anything. Go back and start again
Finally saved the quote in the hope that I can finish my order later but no way to retrieve the quote.
Wasted 1 hour with this and still couldn’t book my order.
Does not work 1/5
By &$-&,'
I’ve never reviewed an app before but this experience was so frustrating I had to. It does not work at all. Signing in gives you an error, trying to reset password gives you an error. I wouldn’t depend on it to make any reservations if it can’t even sign you in. Need to find a new developing team asap.
Cant log in 1/5
By bird129
Installed created account, verified it, says no account exists. Deleted app and did the same steps 3 times and still same result. Need this to work cause I have a late pick up soon.
Location data 1/5
By Techrik
This app tracks location data even after opting out. I don’t use the app but ever time I’m near a U-Haul location I get a push notification. I’m pretty use that violates apple privacy guidelines.
Disappointing 1/5
By donmontalvo
Crashes, black screen, loses settings, forgets face is is enabled…disappointed.
App is useless 1/5
By SBrinley
App is useless.
I’m trying to create my account to secure my truck rental. First after entering my info and pressing continue, nothing happened. Then I tried entering my info again and logging in with the passcode I made and get the error “ passcode is not set for this account”. I tried pressing forgot password and walking through the steps thinking this might solve the issue. Nope. Same error. This app is absolutely horrible rubbish. Save the time and stress and don’t use the app to pickup your truck. You can’t even create an account apparently.
Buggy App 1/5
By AmKir
App does not let me log in. It doesn’t even accept the authentication code the app itself sent to your email few seconds ago.
Upon calling them, the rep suggested to use the website as the app is new and buggy.
Then why do they waste our time by even having an app.
Login 1/5
By BlackCatOzzo
Until UHaul fixes the impossible login from the app-- which has been a consistent issue for years now-- I'll be using Penske. I'm done with this same stupid glitch.
Good app, yes U-HAUL does honor gtd 4/5
By iPhoned_
Good app
Pay attention if equipment is guaranteed available, or if they will call you to verify availability.
Can’t sign in 1/5
By sudcha
It keeps asking for One time password. When I enter it from either my email or phone, it says Invalid.
What use is the app when your Sign in flow is broken?
